ADP Inc.

ADP XXXX XXXX is preventing me from accessing my own XXXX ( k ) account due to a broken multi-factor authentication process. The phone number on file with my account is disconnected and is no longer in my possession. I have updated the account with a new number that should be the new XXXX method. I have attempted to reach the individual who now holds that number with no response and honestly who would respond to anyone asking for a phone code to an old phone number they used to have. I have contacted ADP XXXX XXXX multiple times through their standard support channel at XXXX. My employer has also attempted to resolve this on my behalf and has been unsuccessful. XXXX support has not offered any alternative identity verification path, including the notarized identity affidavit process that ADP maintains for situations where phone-based XXXX is unavailable.…

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On XX/XX/year>, I initiated an ACH transfer from my Wisely/ADP account to a XXXX account. I made a clerical error by inputting the wrong account number. I contacted Wisely customer service and spoke with a supervisor to request an ACH Reversal due to incorrect recipient data, as permitted under NACHA rules. The bank refused to initiate the recovery process or investigate the error, failing to comply with my rights under Regulation E ( Electronic Fund Transfer Act ), which requires financial institutions to investigate reported errors in electronic fund transfers. I am requesting that Wisely contacts the receiving bank ( XXXX ) to recover the funds sent in error before they are withdrawn by an unintended recipient. Exact amount : {$1000.00} Report date : XX/XX/year> at XXXX XXXX Transaction ID : XXXX

On XX/XX/year>, a fraudulent charge of {$810.00} was debited from my Wisely debit card by XXXX XXXX # XXXX XXXX XXXX XXXX. I've never done business with this merchant, nor have I visited Michigan ; this is an unauthorized debit from my account. I contacted Wisely about this transaction, and they immediately cancelled the card that was debited and issued me another card. I recently received a letter from ADP-XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX XXXX, CA XXXX, RE : Case XXXX for account ending in XXXX, which states ... The investigation has been finalized, and we've determined that there was no error. Record analysis indicates that no fraud has occurred, as investigation results match information on file. No credit will be issued.

In XX/XX/year>, I placed XXXX orders totaling {$240.00} that I later canceled. The funds were deducted from my prepaid card but never returned, and the transactions disappeared from the account history, leaving my Available Balance short. I contacted the company multiple times : Chat support : They said nothing showing in the system. Phone support : A supervisor hung up on me when I asked for a resolution. Email to XXXX : I requested a manual release or backdated dispute/memo-post release and included proof of XXXX order cancellations. XXXX confirmed the orders were canceled and the funds should not have been charged. This is a ghost hold in the companys system, not an XXXX issue. Despite my repeated attempts, the funds have not been restored. I am requesting that the company manually release the {$240.00} immediately and provide confirmation of the release.

On XX/XX/2026, my card was physically stolen and used without my authorization to make several purchases. I did not authorize these transactions and I did not share my card or my information with anyone. When I realized the unauthorized purchases, I immediately reported the fraud to the card company. However, my claim was rejected even though I explained that my card had been stolen. The transactions were made in person without my permission. I asked for the case to be investigated again, but I did not receive a fair solution. I am filing this complaint because I believe that the company did not properly investigate the fraud and I need you to review my case and help me recover the money that was withdrawn from my account without my authorization

My card was lost. Then hours later my account got empty. I have {$0.00} in my account. They took {$3500.00} they didnt provided any provisional credit. I have a trip next week and I have NOTHING in my account. They dont want to tell me anything about my dispute and I need my money back! Name : XXXX XXXX XXXX case : XXXX Amount : {$3500.00} Last XXXX digits of card : # XXXX Wisely by ADP

As stated prior to you, MyWisely and XXXX, I sent a XXXX {$30.00} transfer to My Wisely card on XX/XX/year>. XXXX confirms funds and transfer paid and recipient ( MyWisely ) received. I have listed the XXXX transfer number for you. I have text chatted and called both companies several times each ( four I believe ). I would like the funds put back on my XXXX account or put on my Wisely account ( preferably, but my money seems to have vanished into thin air. Please help me get my {$30.00} back one way or the other, and keep a record of my dispute, so you can see any ongoing pattern with other customers. Thank you for your time and effort resolving this matter immediately.

XX/XX/XXXX XXXX order some pots from a fraudulent company name XXXX XXXX but when I got transaction text message, it showed another name as XXXX XXXX XXXX XXXX, XX/XX/XXXX That same company took XXXX more transactions in total of XXXX, I contact wisely / Adp, they open an investigation/ dispute, I waited a week for my dispute later to sign and return which was on XX/XX/XXXX, I called the bank today XX/XX/XXXX, they close my case and said I was responsible for those transactions, which is false .. I received XXXX XXXX, I can't afford to buy toys with my check in the amount of XXXX wisely told me it's nothing they can do about and it's not fair!

On XX/XX/year>, XXXX charges from XXXXXXXX XXXX XXXXXXXX posted to my account in the amounts of {$20.00} and {$100.00}. I did not authorize these transactions and did not make these purchases. I disputed both charges promptly through Wisely, my bank, and fully cooperated with their dispute process. Despite this, Wisely later marked both disputes as closed and denied. I was not provided with a clear explanation or any evidence showing that these transactions were valid or authorized by me. Wisely did not share documentation such as a signed receipt, proof of delivery, or any verification tying these purchases to me. It appears the disputes were denied without a thorough or transparent investigation. I was also not provided provisional credit while the disputes were under review. As a result, I am being held responsible for {$120.00} in charges I did not make. I made good-faith efforts to resolve this directly with Wisely, but my concerns were dismissed without adequate justification.

My card was locked by them due to " fraudulent activity '' they wanted me to provide my Driver 's License and W2 which I did two days before XXXX it is XX/XX/XXXX and they still have not unlocked my card. I have sent my info to them two times been on phone with them several times they can not provide me any information as to why it's locked they wont let me speak to anyone in authority that can fix this problem. They just keep telling me to call back. This has already ruined my XXXX, I have bills to pay etc. I've had to go to XXXX to get food cause I cant get groceries I have XXXX kids this is ridiculous. Please help

My Early Deposit is not Becoming available on time with this financial institution everytime when am going to recived my check coming from SSA Social Security Administration they are taking so long to become my funds available on my Wisely Checking Account please investigate and help me why this bank keeps holding my funds before the early deposit date

i called wisely to dispute a withdraw that did not dispense but were taken out from my account i had a balance of XXXX i processed to withdraw all, XXXX withdraw dispense, the XXXX one did not my balance stayed at XXXX i went to another atm next to the XXXX atm and withdraw XXXX, XXXX, XXXX and XXXX but somehow the wisely took XXXX from my account that would made i had more than i was actually withdrew which is impossible since i only had XXXX not XXXX i disputed they claimed no error

My paycheck was loaded on to my wisely account card. I went to the store to make a purchase but the card machine kept reading " not authorized ''/ I checked the balance, and it was XXXX cent. I spoke with them about the matter. They stated that there were two separate withdraws from my card/account within minutes of each other and as a result, left my account with XXXX cent. This was last Monday. I have not heard anything from Wisely since that day. I use the card to live and as a result am experiencing a financial hardship. Yet, they have not took any action to offer provisional credit.

I opened up a wisely by ADP card through my employer to receive my wages. On XX/XX/year> and XX/XX/year>, there were XXXX charges to my account of {$200.00} and XXXX failed attempt of {$200.00}. I only received a fraud alert after the XXXX attempt. My card was in my possession the entire time and I have never even been to the location of where my card was used. It says my card was used at an ATM in XXXX XXXX XXXX, NJ. They took a total of {$600.00} plus {$9.00} in ATM fees. I locked my card immediately and called wisely and all they did was send me a new card and begin the dispute process. They said it would take XXXX business days for me to receive my money. In addition, they told me they wouldn't even be including the {$9.00} ATM fees in the dispute which I found to be absurd because my card was clearly cloned and it's not my fault they took money out. The dispute process is very long and I can't wait this long to get my money back and wisely seems to not care at all.…

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Wisely card.service let someone take my entire check. They changed my password and username and also withdrew all my funds without notifying me with an email or text message. They couldn't tell me who took the funds why they let them withdrew without my consent or social security number. Now it's taking 4weeks to receive paperwork in the mail in which I'll have to send back. Right before XXXX! I feel as if it was an inside job. Because how would anyone know my email and password or even social security number to even change my account.

While I was at home napping, I received a text alert on my phone on XX/XX/year>, that said {$240.00} had been taken out of an ATM, then another alert denying an attempt to take out {$100.00} right after the {$240.00}, then another alert denying an attempt to take {$60.00} out. I would never attempt to take out more than {$300.00}, because I know my card only allows {$300.00} to be taken out per day. As soon as I read these alerts I contacted the Wisely by ADP XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and reported fraud on my card. They closed my card, and said they would send paperwork to me to dispute the charge. I received the paperwork XX/XX/year>, and emailed current photos of me, and told them there are cameras all around the place this fraud had taken place at plus there's a camera on the ATM.…

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Received two checks from employer through Wisely, which need to be authenticated in order to be deposited. On the note the checks were attached to, it clearly indicates that these checks can be deposited or cashed free of charge. One check was successfully deposited, and the other, in the amount of {$1100.00} was returned on XXXX XXXX. Called Wisely for clarification, and was informed that Wisely checks can not be deposited, only cashed, despite the fact that one check had already been successfully deposited. This conflicting information resulted in {$450.00} in overdraft fees from my financial institution as well as {$40.00} from my place of residence, and further calls also resulted in more representatives claiming Wisely checks can not be deposited. On XX/XX/XXXX, I called and spoke to a supervisor who said Wisely checks can, in fact, be deposited, but that the check in question did not exist in their system.…

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I had went to the ATM to withdraw {$40.00} but the ATM never gave me money but it took the money out my bank account and I set up a dispute and waited 45 days just for them to tell me it was denied, wisely told me to go back to store where the ATM was to see if I could get my money back but everything at the store was telling me to call my bank but wisely won't help me get my money they told me I couldn't start another dispute until I write a letter

On XX/XX/year>, my employer ( via ADP ) sent a payroll deposit to my Wisely account. The deposit was approximately {$2300.00} over Wiselys {$10000.00} load limit. ADP and my employer confirmed the deposit was successfully sent and not returned. However, Wisely placed the deposit on a compliance hold. Wisely never provided any written notice regarding this hold. I received no email, letter, or in-app notification explaining that my funds were being withheld, why they were being held, what documentation was required, or how long the review would take. This is the first issue. On XX/XX/year>, I called Wisely after noticing the funds were still missing. That was the first time I was told that a compliance hold existed. During that call, Wisely asked me to submit documents, which I did immediately. Despite submitting everything requested, I still have not received any written communication from Wisely explaining the hold, its reason, or its status.…

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I Purchased a XXXX XXXX XXXX from XXXX XXXX XXXX XXXX and i was charge the wrong amount for the purchase the transaction was {$550.00} and they charged me on my wisely debit card {$690.00} please help me with this problem i was charge the wrong amount for the transaction the same date XX/XX/scrub>XXXX XXXX XXXX XXXX

So today I ended up contact the dispute department for my-wisely regard filing a dispute for a transaction for a instant transfer that I noticed was unauthorized. after filing the dispute my account got locked and was told you submit to documentation for the account to be unlocked again. the amount of the dispute is {$200.00} I also have the claim number which is # XXXX also being told that I some type of signed letter for me to be able for provisional credit which I shouldnt have to sign because this complaint that Im should be the write off for me to get my provisional credit. its also been 3 months since ive used this account.

Starting in * * XX/XX/XXXX * *, a large number of * * unauthorized XXXX XXXX transactions * * began posting to my Wisely/ADP prepaid card account. I did not authorize any of these charges, and I do not know the individuals whose names appear on the transactions. I also did not have an active XXXX XXXX account at the time these transactions occurred. Below is a list of the fraudulent Cash App withdrawals taken from my account : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX {$13.00} XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX {$190.00} XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX {$180.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX {$85.00} XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX {$2.00} XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX {$38.00} XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX {$30.00} XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX {$33.00} XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX {$25.00} XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX {$26.00}…

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XX/XX/year> I have couple message on my email say my account is update. I call bank automated tell me is transaction made XXXX dollars. And some XXXX change phone number in account. I contact bank and they block my account, they say they will send some paper to sign and I need return. I ask can bank stop transactions and answer was no. Bank sended to my email link I need send copy of my SSN, some ID, some bill. Today I go to police sign police report I change email and use to sign this form. My email I use for bank is XXXX Phone XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX Bank name is wisely Phone XXXX

On XX/XX/year> I noticed my card was being used at XXXX XXXX online betting site because the charges were appearing on my mobile app, I did not use my pay card online to place a bet. On my online app it showed the charges as pending. I quickly called the company to put a stop on it. They did shut down my card and assured me that they would replace my money about a week went by without hearing back from them, and then on my mobile app, it appeared that my dispute was denied for {$630.00} two separate beds were placed that cleared on XX/XX/XXXX. The first bit was for {$220.00}. The second bet was for {$410.00}.. I did not make these bets and this XXXX XXXXXXXX XXXX is not allowed in XXXX I live in XXXX XXXX XXXX Wisely Re : case XXXX for account ending XXXX.

The client approved XXXX XX/XX/XXXX at XX/XX/XXXXXXXX ( {$560.00} total ). After approval, they manually reduced the hours and added an unauthorized penalty with no published policy. XXXX ( ADP ) refused to correct it or escalate, and paid me only {$450.00}. I am owed the remaining {$100.00}. XXXX response : This is not a situation that meets the requirements set by the Escalation Team, and unfortunately, I can't escalate. We recommend that you seek outside counsel to determine the best way to handle this off-platform. The buyers own program has no written late/cancellation policy that allows a 20 % ( or any percentage ) penalty, and no mention whatsoever of penalties for canceling part or all of a multi-day assignment ( even with short notice ). There is no posted rule about committing to all days, no penalty schedule, and nothing disclosed before or after acceptance. Buyers can not invent penalties or manually override logged time on the fly that is strictly against XXXX rules.…

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" On XX/XX/year> I received a spoofed phone call appearing to come from Wisely 's official number. The caller claimed to be fraud department and warned of an unauthorized purchase in XXXX. They convinced me to approve a new card and read back a legitimate 6-digit code sent by Wisely, which allowed them to hijack my account and steal {$5400.00}. This is a known vishing scam affecting thousands of Wisely users. I am the victim of criminal impersonation and am not liable under Regulation E or XXXX zero-liability rules. Wisely is not providing provisional credit. ''

I received a text message at approximately XXXX on XXXX the XXXX from my online bank stating that a transaction for {$1800.00} was declined at XXXX XXXX XXXX XXXXXXXX XXXX XXXX I live in XXXX XXXX. The text message asked if it was me making the transaction and I immediately said NO ( which I have proof of ), and went into my banking app and locked my card. Even though I said it was not me making the transaction, I called my bank and locked my card, they still allowed this transaction to go through. The transaction was split into XXXX transactions of {$920.00} equaling {$1800.00}. They declined to reimburse me for one of the transactions already, even though it wasn't investigated. I did everything on my part to ensure that my money was safe and Wisely failed me. They are telling me that because it got split into XXXX transactions, they cant do anything for me. It doesn't make sense and I get a different story each time I call.

Money Transfer / Payroll / Billing Error / Debt Collection ADP Payroll wrongfully sent our business account to collections after accepting XXXX payments from us in good faith, and without providing proper notice of a rejected payroll debit. Their actions caused severe and immediate financial harm to our business. ADP processed a payroll debit that was rejected by our bank. ADP did not send any official notice via mail or verified communication, they said they mailed a letter to my restaurant but our restaurant can not receive mail at the address we are at because we are in a high rise and it is not on the post office route, we use a different address for mail which they do not have. ALL ADP emails had been going to spam because ADP was sending excessive marketing/Workmans Comp solicitation emails every week, which our email provider flagged. We never received a clear or official notice.…

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I am writing to express my extreme dissatisfaction and lodge a formal complaint regarding an unauthorized reversal of funds related to an XXXX payment, compounded by misinformation received from your customer service representatives. On XX/XX/XXXX, I initiated an early payment of {$41.00} to XXXX, which was confirmed on XX/XX/XXXX. On XX/XX/XXXX, a reversal payment of {$41.00} was processed, which I noticed on XX/XX/XXXX. Upon contacting XXXX, I was assured that the initial payment had been successfully completed. However, XXXX proceeded to deduct the funds on XX/XX/XXXX, effectively taking back money that was rightfully paid to XXXX. Furthermore, I have a recording of a XXXX representative confirming this unauthorized reversal. When I contacted the bank, I was misinformed that the reversal was due to insufficient funds, which contradicts both the XXXX confirmation and the XXXX representative 's statement.

XXXX XXXX XXXX XXXX negligence by creating an additional garnishment extraction of payments to the State of XXXX XXXX for {$15000.00} more than what the state of XXXX XXXX requested. I have contacted the XXXX XXXX XXXX XXXX on multiple occasions to have this issue resolved. On XXXX attempts I am in contact with representatives who are based and located in a foreign XXXX ( XXXX ), and I have to give the foreign representative my personal social security number to try to resolve this. They all have agreed that there was a new garnishment amount that is overstated by over {$15000.00} and they give promise on all occasions that the problem will be resolved in XXXX hours and when I log in to my account after XXXX hours, the situation is not resolved.