Albert Corporation

I have been charged recurring monthly fees by Albert beginning in XX/XX/XXXX, totaling {$240.00} through XX/XX/XXXX. The charges ranged from {$8.00} to {$19.00} per month and were debited from my bank account via ACH. At the time of the initial transaction, I was under the impression that the funds were being deposited into a savings account to accrue interest, as the first debit appeared to be a small deposit into an Albert account. I did not knowingly understand that I was enrolling in an ongoing subscription with recurring monthly fees. When I became aware of the recurring charges, I attempted to stop them by removing my payment method and canceling my account. However, the platform does not allow me to remove my debit card or unlink my bank account, which prevented me from stopping the withdrawals.…

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I have been a paying subscriber of Albert Genius via recurring ACH debits since XX/XX/XXXX. Over the course of XXXX charges I have paid Albert a total of {$540.00}. The subscription price has increased multiple times during this period, from approximately $ XXXX in XXXX to $ XXXX currently. The most recent charge posted on XX/XX/XXXX in the amount of {$19.00} ( Albert reference number XXXX ). Today I attempted to cancel the Albert subscription through the Albert mobile app. Albert refused to immediately process the cancellation. Instead, the app and Albert customer support stated that cancellation requires a " XXXX day account verification '' delay before the cancellation can be processed. This delay is not disclosed at signup and serves no legitimate verification purpose given the account is being closed, not opened. The XXXX day delay appears designed to allow Albert to process at least one additional billing cycle before honoring the cancellation request.…

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I am disputing a negative balance of {$240.00} on my Albert Cash account. According to the company, a credit was applied to my account on XX/XX/XXXX, and later reversed on XX/XX/XXXX. The reversal is listed as Reversal - XX/XX/XXXX Credit for - {$240.00}, which caused my account to become overdrawn. I requested clarification and documentation from the company, including : The source and nature of the XX/XX/XXXX credit The reason for the reversal on XX/XX/XXXX A complete transaction history related to these events Proof that I authorized any related transfers or activity The company has not provided clear or consistent information. Initially, I was told this activity occurred in XXXX, and later I was told it occurred in XXXX. This inconsistency raises concerns about the accuracy of their records. Instead of providing documentation, the company directed me to review transactions within the app, which does not adequately explain the issue.…

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I had an inactive account with XXXX that I had not used. I received an email from the company stating that I had remaining funds in the account. Based on that communication, I accessed my account solely to withdraw those funds and connected my bank account for that purpose. During this process, I was charged a {$15.00} fee. At no point was this fee clearly and conspicuously disclosed to me prior to being charged, nor did I knowingly enroll in or agree to any subscription or paid service. I contacted XXXX to request clarification, documentation of any agreement to this fee, and a refund. The company did not provide adequate documentation showing that I affirmatively consented to the charge and refused to issue a refund. I believe this fee was charged without proper disclosure or informed consent and constitutes an unfair and deceptive billing practice. I am requesting a full refund of the {$15.00} charge.

I opened an account with the, input my bank info. And used the app shortly, then without my permission they started charging me XXXX a month. So I canceled my account and removed my bank info from their app. They made me delete my account which was fine. Then they kept charging me monthly for 3 months before I realized. So texted their support and said quit charging me please. So they said they will no longer charge me. Even tho I already went through this process once. They also denied giving me a refund. Now they will not respond. They just keep charging me and theres nothing I can do to stop them

I signed up for the Albert app in XXXX of XXXX. There was a discounted fee and I was told to cancel if I decided the app wasn't for me before the end of the discounted trial period. I canceled the account before the next monthly fee was due. From XX/XX/XXXX to XXXX of XXXX I have had recurring charges from Albert in the amount of {$19.00} anywhere from the XXXX of every month. They make canceling the account near impossible. They ask for information that was given to you including the last four digits on a Albert debit card that I never received.

I woke up this morning to being charged something from XX/XX/year>, they claim. They stated it was for a membership that never got renewed. I have had multiple amounts of money in my account especially my savings account around that time and I had large amounts of it. But they didnt bother trying to take the money out of my savings forcefully then. This morning I awake to them taking XXXX from my SAVINGS account forcefully and I NEVR authorized them to do that, not have they EVER done that before. I contacted them to get a refund to them stating theres nothing they can do. This is a very predatory practice as I wasnt even using the app leading up to this, not to mention I never authorized that payment and would greatly appreciate a very much deserved refund.…

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I downloaded a money, XXXX XXXX Albert. There was fees that I was unaware of initially beginning in XX/XX/XXXX. It was {$16.00} a month initially. I realized that the fees were accumulating in XX/XX/XXXX at that time they went up from {$16.00} a month to {$19.00} a month. I emptied all of my money from savings canceled the membership and deactivated the account. At that time, I did not post test because I can understand how sometimes that can happen on behalf of the consumers ( my ) failure to pay attention to detail when signing up for something. However, last night, I noticed a withdrawal from my bank account of {$39.00} from Albert ( a different bank than i had attached to it originally. ) I went back onto the app to go look at the history and somehow the app saw that the membership was never deactivated, and the fees went up to {$21.00}, then {$24.00} then ended with {$39.00} it was different for each month in XXXX after XXXX. XXXX XXXX all of the fees changed to {$39.00}.…

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Beginning in XXXX and XX/XX/year>, a large number of unauthorized transactions were made using my Albert debit card. These included dozens of XXXX XXXX withdrawals ( many between {$50.00} and {$300.00}, and some over {$700.00} ), multiple Whatnot purchases within seconds of each other, repeated XXXX XXXX loads, and other cardnotpresent transactions. The volume, frequency, and timing of these charges are not consistent with my normal behavior and clearly indicate account compromise. Albert denied my dispute with a No error found conclusion, but their investigation did not meet the requirements of Regulation E. Their report does not include any evidence showing that I personally authorized these transactions. They did not provide device ID, IP address, login method, geolocation, merchantside access logs, or any other information that would prove consumer authorization. Instead, they relied solely on the fact that the card number and ZIP code matched.…

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Subscription was closed on XX/XX/year>, and was later charged XXXX $ on XX/XX/XXXX. XXXX. I reached out to them to confirm account was closed, after receiving confirmation it was closed I asked for a refund and was denied. I was charged for a subscription I couldnt use on an account they confirmed was already closed.

On or about XX/XX/year>, XXXX told me it could mail my {$220.00} savings balance by check because my linked bank was no longer active and my account needed to be brought to {$0.00} for closure. XXXX asked me to confirm whether the address on file was correct. I then provided my updated mailing address. Later that same day, XXXX wrote that it had approved the information I sent, confirmed my request, would send my {$220.00} savings check in the next few days, stated that checks typically take XXXX to XXXX business days to arrive, and stated that my account had been permanently closed. On or about XX/XX/year>, XXXX reversed course and stated that before it could send the check, I had to provide a photo of my government issued ID and a selfie holding that ID through email. I objected and asked whether there was a secure way to provide that information instead of sending sensitive identity documents through ordinary email.…

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this is an app called albert. i downloaded their app on XX/XX/26. i immediately realized they were going to charge me money so i began the process to cancel the account. they do banking and account management. i have gone through all their processes and they keep stalling on closing my account. they've also charged my account twice - XXXX for XXXX, the other for XXXX XXXX. i have followed all steps to sever the business from my account and close the account but they keep saying i can't. there is no clear unsubscribe or delete option and they refuse to allow me to unlink my bank account or debit card which gives them free access to my account. i have called XXXX XXXX, sent and email and chatted multiple times without resolution. their ai and text messaging is not helpful and takes you in circles just repeating the same steps. i have demanded unsubscribing and for my bank and debit card to be unlinked and my account deleted and they refuse to.

I made an account with the Albert app recently in XX/XX/year> to try and get a cash advance, although I wasnt able to get the advance I kept the app. A couple days after I decided to keep it they transferred {$8.00} from my bank account claiming its for savings because my saving mode was on so i decided to turn it off since this was unexpected and I didnt want it to happen again. I waited out until I could withdraw my savings from the Albert app back to my bank which ended up being {$5.00} because the other XXXX was placed into my Albert investing portfolio by the Albert app. I tried closing my account permanently so I didnt have to deal with this again but they wouldnt let me because of the {$2.00} remaining balance and said I had to wait for it to fully process on my Albert app in order to withdraw back to bank.…

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From Subscription payment history Subscription Payment XX/XX/year> Subscription Payment XX/XX/year> {$9.00} Subscription for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$9.00} Subscription for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( Are all unauthorized transactions ) Then when I tried to access the account to get contact information to reach out, once again I was charged {$39.00} which I also did not authorize. I asked for a refund explained my issue and at each point the representative refuse to refund me with no explanation just assuring I will not longer get billed, although I never signed up.

I am filing a complaint regarding XXXX handling of my fraud dispute and their refusal to refund unauthorized transactions totaling {$3500.00}. in regards to claim # XXXX and claim # XXXX On XX/XX/year>, I was assaulted and robbed. During that incident, my wallet, phone, and laptop were taken. My phone was later recovered but was destroyed and unusable. My laptop was never returned. Because of this, I did not have control of my devices or the financial access connected to them. On XX/XX/XXXX and XX/XX/year>, shortly after funds were deposited into my account, a series of transactions occurred that I did not make. These included XXXX XXXX transfers, XXXX Games charges, Lucky Hands LLC charges, and an XXXX Payment charge. I did not authorize, initiate, or approve any of these transactions. Some of the XXXX XXXX activity appears to have come from an XXXX that I do not own or control. I have not had access to an XXXX since mine was stolen and destroyed.…

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I signed up with XXXX an application that claims to fix credit and help you improve finances. In order to use the app you must connect to it with both a checking account and debit card. The app has done nothing that it has advertised I have tried to locate the option to cancel the account many times with no success. I removed my card from the application and now it charges my bank account a XXXX subscription fee monthly when i try to cancel XXXX tells me i have to first cancel my savings account with them which has a balance of about XXXX dollars right now when i try to cancel the savings it says you need a minimum of XXXX dollars saved to close the account. they are requiring me to give them a new debit card to withdraw money from and add to the savings to cancel their " savings account. I have sent emails there is no response and they continue to charge me monthly as a debit

I. Background On XX/XX/XXXX, I made a purchase in the amount of {$440.00} through XXXX XXXX XXXX using my Albert Cash account ( account ending in XXXX ). The merchant issued a full refund of {$440.00} on the same date, as confirmed by XXXX 's official XXXX refund receipt ( Receipt No. XXXX ). The receipt explicitly states that {$440.00} was refunded on XX/XX/XXXX, to the XXXX XXXX method on file, and directs customers to contact their bank if the funds do not appear. Contemporaneous with the issuance of that refund, my Albert Cash application displayed a balance notation of " + {$440.00} pending, '' confirming that Albert had received and was processing the incoming credit. II.…

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I am submitting this complaint regarding unauthorized ACH debit charges withdrawn from my bank account at XXXX XXXX XXXX XXXX by Albert Corporation. I have never established a subscriber account or authorized any charitable giving through Albert. I previously stopped the company from processing ACH debit transactions against my account, and they have now resumed these charges, relabeling them as " charitable donations. '' I used the Albert app briefly during the pandemic and permanently stopped using it as of XXXX. I have no active account, subscription, or agreement with Albert Corporation. Despite this, ACH debit transactions have continued to be processed against my account without my knowledge or authorization. I do not engage in subscription services, cash advance programs, or charitable giving through Albert or any similar platform. Because I do not have an active account with this company, I do not have a known account number to reference.…

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I contacted XXXX tonight as I was looking through my account and realized ive been charged a monthly subscription fee when I never signed up for a plan and the app was marketed as free all the way back through XXXX of XXXX. XXXX of dollars taken and I didnt know. They start on XX/XX/XXXX at {$14.00} and have increased periodically until the most recent one as of XX/XX/XXXX of XXXX at {$39.00} a month. They wont let me take my bank account off without having a new one on there and wont close my account until theres no money but keep pulling from my main bank even when I asked them to stop auto saving yesterday they did more today which is why I was looking into my account.

I am filing a complaint against Albert Bank regarding a pending preauthorization hold on XX/XX/XXXX that is preventing me from accessing my own funds. A restaurant transaction did not successfully complete, yet Albert continues to hold the authorized amount instead of releasing it. Because of this, I can not use my money to pay for the meal or cover other immediate expenses. Customer support informed me that : They can not manually release the hold. They require a decline receipt that I can not obtain because the transaction never completed. I must wait until XX/XX/XXXX at approximately XXXX XXXX EST for the authorization to expire. No exception or hardship process is available. This situation is causing immediate financial hardship by restricting access to my funds even though no completed transaction occurred. Requested resolution : Immediate release of the pending authorization hold. Written clarification of policies regarding failed transactions and held funds.…

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Since XX/XX/year>, I have attempted to close this payday loan account with XXXX. It is associated with all of my bank information and the company keeps charging my bank. As well, I have requested four times over the past year for the account to be closed and to stop stealing money from me as I no longer use the service and my balance is positive so there should be no issues. Their customer service basically refuses to close the account and instead tries to upsell and manipulate me into keeping the subscription, to which I have declined and insisted they simply close the account. I can not keep dealing with this as I don't need to be stolen from and I don't trust this company with my bank information especially now.

Complaint : I am submitting this complaint regarding unauthorized charges applied to my account by your company. Beginning in XXXX of last year, I was charged multiple times for a subscription that I never agreed to or authorized. As of today, the total amount taken from my account is {$1200.00}. Despite my attempts to identify the source, my bank has confirmed that these charges were processed through your company. I have attached bank statements and transaction records as proof of these unauthorized charges. At no point did I sign up for or consent to this subscription, nor did I receive clear notification of recurring payments prior to their withdrawal. These unauthorized charges have caused significant inconvenience, frustration, and financial strain. I am requesting the following actions be taken immediately : Full reimbursement of all charges totaling {$1200.00}. Permanent cancellation of any active subscription associated with my account.…

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I am submitting a complaint regarding unauthorized withdrawals, lack of fee disclosure, and failure to respond to written communication involving Albert ( XXXX XXXX XXXX ). On XX/XX/year>, I sent a written email directly to Alberts support address ( XXXX ) requesting confirmation that my account did not include, and would not include, any program, membership, or ancillary fees beyond the amount of the advance and any legally disclosed finance charges. This is one of the only contact methods the company provides, aside from a support text number. My written request was sent before any funds were withdrawn. I received no response. Despite this, money was withdrawn from my bank account without the written confirmation I requested. Because the company did not respond and did not provide disclosure before charging my account, I consider these withdrawals unauthorized and disputed.…

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I have requested multiple times that ALBERT cash locate a deposit from the XXXX through an ACH trace number.... They closed the dispute before 10 business days and refuse to provide provisional credit.... I have no way of getting through to a human with their XXXX XXXX and albert puts me in an escalation loop every time i demand a direct answer about the use of the ACH trace number, only to reiterate they have closed the dispute due to no internal error being discovered.... I believe they are in violation of regulation E Digital transfer act. Here are the transfer details provided by SSA : TRACE NUMBER : XXXX FOR : {$350.00} EXPECTED : XX/XX/year>XXXX XXXX

Company Name : Albert ( XXXX XXXX ) Issue : Denied access to funds and unfair fee practices Description of Incident : I am a long-standing customer of Albert. I was recently released from incarceration and am attempting to access funds I deposited via a card-to-card transfer. XXXX is currently refusing to release these funds or refund them to the original source because I do not have a standard state-issued photo ID. I have provided Albert with the following government-issued documentation to establish " reasonable belief '' of my identity under XXXX XXXX XXXX guidelines : Government-Issued Prison/Inmate ID : This includes my legal name, photograph, and physical descriptors. Social Security XXXX : To verify my taxpayer identification number. XXXX XXXX : A photograph of myself holding the ID for visual confirmation. Despite these documents, Albert refuses to XXXX me access to my money.…

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Albert Checking -- Today, XX/XX/XXXX, when logging into the app this morning, there was a notice of " New Terms '' that I had to accept to continue through to see my account. Once I got to my account, I was given a notice that my account had been closed, that my account is being migrated to XXXX Bank, and that as a result, my account number and routing number have changed. Also, my debit card will no longer work, and that a new one has been mailed to me, upon my acceptance of the new terms. This is the account I have 90 % of my paycheck direct deposited into. I immediately went to my payroll department, and changed my direct deposit information. Because of these " New Terms '' I will go without a paycheck, until the direct deposit is fully setup with my company. I am told 1-2 pay periods. Albert did not give any notice that this change would be happening, nor did Albert give me enough time to make alternate arrangements for my paycheck during this period.…

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I am submitting this complaint regarding unauthorized withdrawals from my savings account by a third-party financial app/company ( Albert ). Funds were withdrawn from my savings account over an extended period of time without my authorization. When I contacted the company, I repeatedly requested documentation showing where I authorized the creation of the account, activation of any plan, or recurring withdrawals. The company was unable or unwilling to produce any proof of authorization. Instead of providing documentation or full restitution, the company offered partial refunds described as courtesy refunds, which increased incrementally when I objected. This behavior suggests acknowledgment of unauthorized withdrawals while attempting to cap liability. During the correspondence, I consistently stated that I did not authorize the withdrawals. I did not allege identity theft or third-party fraud.…

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For the past year, Albert has attempted to take $ XXXX {$23.00} from my bank account. After SEVERAL attempts at canceling and speaking with their representatives, they would quietly toggle the subscription back on without consent. They will lie, and say you have money in their accounts that you mysteriously can not see and is only visible on their end. They will do everything possible to avoid contact with you, but suddenly have XX/XX/year> customer service if you mention wanting to continue using service.

I had an outstanding loan from Albert. They told me I had to pay the loan of XXXX in full before I could borrow again, which I then paid. Now they yell me I must pay back double, the loan of XXXX plus some other loan I supposedly got. I explained to them I know nothing about a second loan that I knew nothing about! I keep telling them I never had a second loan from an earlier date they have a bookkeeping problem and this is no way to treat a customer.

Albert is refusing to allow me to withdraw {$1000.00} from my savings account unless I agree to a paid subscription. When I canceled a $ XXXX family plan, the system automatically forced enrollment into a $ XXXX plan just to regain access to my account and withdrawal features. Additionally, Albert will only link my money market account ( which has no debit card ) and will not properly link my checking account, preventing withdrawal of my funds. This has effectively locked me out of my own money and constitutes deceptive and coercive practices. I am requesting immediate release of my funds, cancellation of all subscriptions, and confirmation that no further charges will occur.