Barclays

On XX/XX/year> my Barclays Mastercard had two charges that I didnt make. One was for XXXX from XXXX stores and the other was XXXX from XXXX XXXX store. There was also an attempt to take out cash from an ATM which Barclays flagged as fraud and sent me notification. I immediately called them upon receiving their text and was informed to cut up my credit card and that they would be sending me a new one. On XX/XX/year> I received a letter from Barclays that they had completed a detailed review of my account and that I was not responsible for these charges. On XX/XX/year> the charges were still on my account plus a XXXX late fee. I called Barclays and they informed me that the card was in my possession when the charges were made which is not true. They said that I made these charges basically accusing me of fraud which on a later date I will be addressing. On XX/XX/year> I called back to close my account with them.…

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I am disputing unauthorized credit card charges that posted on XX/XX/year>. At the time these disputed transactions occurred, I was traveling and had legitimate transactions in or connected to XXXX / XXXX, California and XXXX XXXX XXXX airport activity. My physical card remained in my possession. I did not authorize any person in New York XXXX to use my card. I first reported issue to XXXX XXXX XXXX XXXX XXXX on XX/XX/year> ) Initially I was credited back for the XXXX and then the others. The XXXX and XXXX XXXX XXXX they credited me back then revoked it stating chip was used. Not sure how this is possible since i was in California and used the card while i was there. The disputed charges below.…

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I am filing this complaint against Barclays for a failure to properly investigate the XXXX XXXX breach of contract and deceptive trade practices under XXXX Reason Code XXXX ( Merchandise Not as Described ). I purchased XXXX from XXXX XXXX whose policy states a California return address and prepaid shipping for defective goods. The item arrived defective. In good faith, I agreed to a replacement. The replacement was also defective. Under XXXX rules, a failed replacement constitutes a failed remedy, entitling the consumer to a full refund. XXXX XXXX is demanding an international return to XXXX, contradicting their official California policy. Furthermore, XXXX XXXX shipped the second defective item from New York, proving they have domestic logistics but are using an international shipping requirement as an 'unreasonable hurdle ' to prevent a refund. Barclays closed my dispute based on 'Proof of Delivery.…

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I am filing this complaint against Barclays Bank regarding their failure to honor an advertised benefit on my XXXX XXXX XXXX XXXX. My card offers a {$25.00} annual in-flight Wi-Fi credit as a stated cardholder benefit. On XX/XX/year>, I purchased in-flight Wi-Fi during XXXX XXXX Flight XXXX XXXX The charge of {$30.00} appeared on my statement under the merchant name XXXX XXXX XXXX, which is the documented third-party payment processor used by XXXX XXXX for all in-flight Wi-Fi transactions. Barclays denied my Wi-Fi credit, stating the charge did not reflect a Wi-Fi purchase. A customer service representative named XXXX XXXX informed me that nothing could be done because the word Wi-Fi did not appear on the statement. This reasoning is misleading and unfair for the following reasons : 1. XXXX XXXX XXXX is the verified payment processor for XXXX XXXX in-flight connectivity. The merchant name on a statement does not change the nature of the purchase. 2.…

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My name is XXXX XXXX Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX SSN : XXXX Credit card : GM Rewards Mastercard as Barclays It started as fraud case on XXXX XX/XX/year> I talked the company multiple times to fix the case that i never used. They told me that i was not responsible and i was waiting for investigation. After investigation, they only credit back fraud balance to me. They charge {$250.00} as late fees and interest charge.

I am disputing the reporting of this Barclays Bank Delaware account appearing on my credit reports. This account continues reporting ongoing derogatory monthly updates and inaccurate charge off information that has not been properly verified. I requested a complete investigation and verification of the account reporting history, including the accuracy of the balance, payment history, and monthly reporting updates, however the information provided has been insufficient. The continued monthly derogatory reporting is causing significant harm to my credit profile despite the reporting remaining inaccurate and unreliable. Under the Fair Credit Reporting Act, only fully accurate and verifiable information may remain on a consumer report. Because this account reporting remains misleading, inaccurate, and unverifiable, I request immediate correction or deletion from all consumer reporting agencies.

I am filing this complaint regarding the abrupt closure of three Barclays business credit card accounts on XX/XX/XXXX. The closed accounts included : Barclays XXXX XXXX XXXX XXXX Barclays XXXX XXXX XXXX card Barclays XXXX XXXX XXXX I had no delinquencies, no returned payments, and no fraudulent activity associated with these accounts. All transactions were authorized by me. I frequently made multiple payments per month to responsibly manage balances and maintain account availability. Barclays provided only a vague statement that information identified during a recent review did not align with the banks risk tolerance. I was never contacted for clarification, never asked to verify transactions, and never provided an opportunity to address any concern before all three accounts were closed. The closures were particularly confusing because Barclays had approved me for a new XXXX XXXX card in XX/XX/XXXX, only a few months before shutting down all accounts.…

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Barclays XXXX XXXX XXXX XXXX, What follows has already been documented, preserved, identified, confirmed, proven, and explained to Barclays repeatedly over the course of several years. The investigative defects, contradictory records, timeline inconsistencies, and use of unrelated identity data referenced below have already been raised over and over again in prior disputes, correspondence, and escalations. Yet Barclays continues ignoring the same core issues while issuing conclusory statements of accuracy unsupported by any meaningful explanation or reconciliation of the underlying defects. Accordingly, I will state this XXXX final time as clearly as possible. Your response is rejected. It does not address the core facts, the documented investigative defects, or the contradictory records already identified repeatedly over the course of several years.…

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I am submitting this complaint because Barclays continues to incorrectly process and calculate my account balance despite multiple disputes and supporting documentation. The core issue is not simply that certain transactions were later marked as returned. The issue is that I made a successful payment of {$310.00} on XX/XX/year> before the due date, and Barclays acknowledged receiving and processing this payment. I have attached supporting documentation from XXXX XXXX XXXX as well as screenshots from Barclays support confirming the successful payment and related payment holds. Despite this, Barclays continued initiating additional payment activity connected to the account, including disputed XXXX attempts for different amounts such as {$470.00} and later {$590.00}. These disputed transactions were later treated as returned payments, and Barclays used them to increase my balance, generate fees, assess interest charges, and report delinquency activity.…

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CFPB Complaint Regarding Barclays Credit Reporting I am submitting a complaint regarding inaccurate and harmful credit reporting by Barclays Delaware concerning my credit card account ending in XXXX. Barclays reported late payments that I believe are inaccurate, unfair, or not fully investigated before furnishing to the credit bureaus. The negative reporting has severely impacted my credit score and financial opportunities. I requested proper review and validation of the reporting ; however, the account continues reflecting derogatory payment history despite circumstances involving possible payment processing and reporting issues. Under the Fair Credit Reporting Act, creditors are required to furnish information with maximum possible accuracy and conduct reasonable investigations when disputes are raised.…

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Barclays denied my credit application based on a legacy account from XXXX that was discharged in bankruptcy over XXXX years ago. I verified that this account does not appear on any credit bureau, and neither XXXX ( which later handled co-branded portfolios ) nor XXXX XXXX XXXX XXXX can locate any record tied to my SSN today. Barclays is relying on internal data that is not externally verifiable and is no longer reportable to deny credit indefinitely. I understand lenders can set risk policies, but I am requesting : - Documentation that verifies the account and its linkage to me ; or - Reconsideration/exception review given the age ( XXXX years ), discharge status, and absence of verifiable records ; and - Confirmation that any internal negative flags are accurate and appropriately applied. I am seeking a fair review based on current, verifiable information and a clear explanation of how this policy is applied over time.

A few months back I noticed that my credit card interest rate for the XXXX XXXX XXXX XXXX through Barclays Bank is extremely high at 33.24 %. Although I have a high debt to income ratio, I always pay my bill on time, I have a high credit score and do not carry a high balance on this card. I called Barclays today, XX/XX/XXXX, to attempt to get my interest rate lowered and I spoke with XXXX. She put me on hold for several minutes and said there wasn't anything she could do about lowering my interest rate unless I applied for a service called XXXX. Whether or not they went through the proper channels to inform me of any rate increases, it's irrelevant. They are charging onerous fees which are above and beyond what is fair an appropriate. I spoke with XXXX at CFPB who didn't give me any indication that a 33.24 % interest rate is illegal, which is shocking. I am attaching the most recent statement for XX/XX/XXXX as well as XX/XX/XXXX, which shows some purchases at 27 %.…

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On XX/XX/year> I contacted Barclays to close my account on XX/XX/year>. I received a message indicating that this would be done. I checked the account on XX/XX/year> and saw that the account was closed. Then on XX/XX/year>, Barclays accepted a charge from XXXX XXXX. I protested that they could not do this because the account was closed as of XX/XX/year>. They have told me that it takes 14 days to close an account, something I have never been told and they provide me no information to show that this is correct. Their message to me and my own checking of the account on XX/XX/year> indicates that the account was closed. I believe that Barclays is in XXXX with XXXX to get as much money from me as possible. They have since charged me with interest and late fees and are providing information to credit bureaus to lower my credit rating, even though I have a formal request pending with them. I paid the original amount under protest just to get this large company off my back.…

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Failure to Investigate Fraudulent Charge / Ignored Certified Documentation Complaint Details : I am filing a complaint against Barclays regarding the handling of a fraudulent charge on my JetBlue credit card account. I disputed a charge of {$2200.00} from XXXXXXXX XXXX XXXXXXXX for vehicle repair services that were never performed in XXXX of 2026. Immediately after leaving the business, it was clear the repairs had not been completed. When I returned, the business had been shut down and the merchant had disappeared. I called the bank immediately and filed a dispute claim, I also requested a new card incase the merchant were to use my original to continue with fraud. I have photos evidence of police tape around the building and several police vehicles at the scene. I discovered the individual was operating an illegal chop shop ( multiple locations ) and is under active police investigation for fraud and theft, with multiple victims.…

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On XX/XX/XXXX, I requested Barclays to change my payment due date that is due on the XXXX of the month to the XXXX of the month beginning XXXX. On XX/XX/XXXX, I made my XXXX payment, so my next payment should be XX/XX/XXXX, but Barclays is demanding another XXXX payment on XX/XX/XXXX. I tried to resolve this issue with Barclays, but they refuse to recognize my XXXX payment made on XX/XX/XXXX, and insist that I make another XXXX payment on XX/XX/XXXX. I'm requesting that Barclays change my next payment due date to XX/XX/XXXX.

I purchased a pair of shoes for {$65.00} through XXXX with my Barclays credit card. I returned those shoes promptly as they didnt fit. They were to credit my Barclays credit card for the amount of purchase. I have all the tracking information from XXXX. XXXX received the shoes XX/XX/XXXX. After repeated delays to my refund and multiple conversations with XXXX customer support, a month went by with no credit. I finally decided to file a dispute with Barclays. After a couple months, Barclays decided to side with the merchant. Even though XXXX never issued a refund to my credit card, Barclays sided with them. XXXX has no proof to dispute my claim ; while I have tracking info and info from XXXX that they indeed receive the shoes.

I'm having a huge issue with the Barclays/XXXX transition . I've spoken with several representatives within Barclays customer service/management that are either unaware or unwilling to admit an issue with the transition. I'm unable to get approriate reconicilation to the issue. The issue being I was made aware by a XXXX supervisor ( XXXX in Kentucky ) that there is an alert for XXXX or more Barclay accounts that were erroneously flagged and transferred to a different Barclay card instead of the XXXX card. From XXXX I was told all of those accounts, including mine, would be reflagged and sent to a XXXX. XXXX also stated all Barclay XXXX cards were being transferred to XXXX because there were no eligibility requirements. When I speak with anyone from Barclay management team I am told my account did not meet eligibility requirements for the transfer. No one from Barclay management can or will tell me what the requirements are or which I did not meet.…

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I originally had a payment plan for {$50.00} per month, and due to a hardship I was unable to pay and called the attorney numerous times to make arrangements but they never responded. they took me to court and refused to work with me and now they are attempting to garnish my wages 10 % which I cant afford at this time. I want to resume to {$50.00} a month or settle the total amount owed for a lesser amount

I am submitting this complaint regarding a billing dispute for a non-refundable hotel booking that I was unable to use due to circumstances that made lawful travel impossible. I booked a hotel stay through XXXX for a stay at XXXX XXXX XXXX in XXXX XXXX. The total charge was {$3900.00}, billed to my Barclays credit card. Planned Travel Date : XX/XX/year> Approximately 7 days prior to departure, I discovered that my passport did not meet the entry requirements for travel. I made immediate and repeated attempts to secure a passport renewal or expedited appointment but was unable to obtain one due to lack of available passport appointments despite repeated efforts. Because I could not meet legal entry requirements, I was unable to travel as planned. This was not a voluntary cancellation but a situation where travel was not legally possible despite reasonable efforts. -I contacted XXXX to request a waiver, credit, or any accommodation given the circumstances.…

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I am filing a formal complaint against Barclays JetBlue Card regarding its failure to properly investigate and resolve a fraudulent charge dispute involving Box Office Ticket Sales in the amount of {$2100.00} for services that were never delivered. On XX/XX/2026, I purchased tickets through Box Office Ticket Sales for an event at XXXX XXXX XXXX, paying {$2100.00} in good faith with the reasonable expectation that I was purchasing valid tickets for legitimate entry. Instead, when I arrived at the venue, the tickets I purchased failed to scan, were deemed invalid, and some of the seat numbers associated with the purchase did not exist at all. This was not a matter of dissatisfaction, inconvenience, or buyers remorsethis was a complete failure by the merchant to provide the purchased service. In practical terms, I paid {$2100.00} for tickets that were unusable, fraudulent, and worthless. XXXX XXXX XXXX XXXX did not provide the valid event access that was promised and paid for.…

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XXXX XXXX XXXX XXXX has been attempting to collect from me an alleged debt identified on the credit bureaus under account number XXXX with original creditor reported as Barclays Bank Delaware, at a balance of XXXX I dispute the validity of the alleged debt in its entirety. A formal 1692g(b) debt validation demand letter dated XXXX XXXX XXXX has been mailed to XXXX XXXX concurrent with this CFPB complaint by Certified Mail with Return Receipt Requested (USPS tracking XXXX XXXX XXXX XXXX XXXX 40)XXXX internal balance discrepancy. My XXXX credit file shows that Barclays Bank Delaware itself reported the closed account with $18,623 written off when the account was charged off and sold. XXXX XXXX is currently reporting and attempting to collect XXXX XXXX XXXX increase since acquisition.…

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On XX/XX/XXXX I cancelled my JetBlue Mastercard. Since I had already been charged the {$99.00} annual fee earlier in that billing cycle, I was advised by the phone representative that the card would be closed immediately and the annual fee would be credited to the account in 15 days. She said that I did not have to pay my bill- the only amount due was {$99.00} for the annual fee- and that after those 15 days the credit would post to the account which would update my balance to be {$0.00}. I received a bill on XX/XX/XXXX showing I still owed the annual fee and was being charged a late fee. On XX/XX/XXXX, after 15 days have passed, the annual fee still shows as being charged to me. This is in error- since I closed the card within the agreed upon terms to receive a refund of the annual fee, please remove that charge from my account and confirm a {$0.00} balance.

Formal Complaint Against Barclays Visa Case ID : XXXX It seems like Barclays is taking the position that as long as a merchant ships a productregardless of whether it is defective or usablethey have met their obligation under the sales agreement. I want to walk through what actually happened so we can evaluate whether that standard protects consumers in any meaningful way. I purchased custom items on XX/XX/XXXX from XXXX * XXXX totaling {$140.00}, including : XXXX ViewMasters XXXX custom photo reels ( XXXX per ViewMaster ) - XXXX rotatable photo frame What I received was not a usable product. The merchant claims the reels have a vintage feel. That explanation does not hold up. I own an original View-Master from the XXXX. Those reels are clear, sharp, and fully legible. The reels I received from this merchant are blurred to the point that the images can not be meaningfully viewed.…

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I am disputing Barclays Bank Delaware for failure to conduct a reasonable investigation into my credit dispute. I submitted multiple disputes regarding this account beginning around XX/XX/year>. Barclays provided inconsistent and contradictory responses throughout the process. Barclays initially stated the investigation was complete. They later stated the investigation was still ongoing, and then again claimed it was completed without providing any new documentation or verification. I specifically requested full validation of the account, including the signed agreement or application, complete payment history, account statements, and the method of verification used in their investigation. Barclays failed to provide this information. Instead, Barclays provided generic responses and statements that relied on personal identifying information rather than account-level documentation linking me to the alleged account.…

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On XX/XX/2026 I made a purchase on a XXXX site I saw from a facebook advertisement. I realized the pricing seemed a little too good to be true after purchasing. I called my credit card to say it was a scam and unauthorized, but I realize I should have used the terminology " fraud '' rather than unauthorized charge. My credit card ( Barclays JetBlue ) proceeded to deny my request as it was indeed authorized. It has been 90 days since purchase and they say they can not submit this as " failure to deliver goods '' since I put in my initial dispute incorrectly. I did contact them to change to this while the dispute was in appeals, but they said they legally don't have to help me. The transaction amount was {$500.00}. XXXX will not help, the website " XXXX '' will not reply, and Barclays JetBlue has told me it is not their problem.

I am a Texas resident disputing XXXX re-posted charges from XXXX XXXX totaling {$420.00} ( {$280.00} and {$140.00} ) on my Barclays credit card ( Confirmation # XXXX ). The Dispute : 'Original Form of Payment ' vs. Restrictive Credits XXXX XXXX is attempting to deny a cash refund by claiming the ticket was purchased with a 'Reservation Credit. ' I formally reject this. Under USDOT 14 CFR Part 260, when a carrier initiates a significant change ( 3+ hours ), they must refund the passenger to the 'original form of payment. ' Because the underlying value of this credit originated from a cash purchase on my Barclays credit card ending in XXXX, the law mandates the airline make me whole by returning those funds to that card. Carrier Failure & Incurred Damages XXXX changed my XXXX XXXX departure to XXXX XXXX ( a XXXX, XXXX change ). No other flights were available on that calendar day.…

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I opened a Barclays XXXX credit card account in XX/XX/XXXX. The physical card was never delivered to me nor do I even have the card number!!!!!! The mailing address on file at the time of application was correct and current. I never received, activated, or used the card. Despite never possessing the card, Barclays charged the {$80.00} annual fee to the account and continued to assess late fees and interest when the annual fee went unpaid. Barclays then reported these delinquencies to all three credit bureaus, ultimately resulting in a charge-off status on a card I never had in my possession. I contacted Barclays by phone in XX/XX/XXXX to report that I never received the card. The representative I spoke with acknowledged that the card was never delivered. Despite this acknowledgment, Barclays continued to report negative payment history to the credit bureaus for fees assessed on a product I never accepted, never activated, and never used.…

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Company : Barclays ( Barclays Bank Delaware ) Product : Credit card Issue : Billing dispute / chargeback denial Narrative : I am filing a complaint regarding Barclays handling of a credit card billing dispute involving a XXXX marketplace purchase ( seller : XXXX ). XXXX authorized a return extension beyond the original return window and issued a return authorization ( RMA ) with a final return-by date of XX/XX/year>. I relied on that authorization. On XX/XX/year>, I physically brought the items to a XXXX store to complete the return as instructed. Store staff scanned the return barcode ; however, the system failed and would not process the return. While I was in the store, XXXX customer service was contacted and acknowledged the issue and escalated it, but the return was never completed due to their system/process failurenot due to any action or inaction on my part.…

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I am filing this complaint to report what I believe to be unlawful reduction of my credit limit without proper notice which immediately increased my utilization and caused my credit score to drop XXXX pts. This reduction also caused my interest charges and minimum payment to increase. I did not miss payments. The limit reduction was retaliatory or excessive punitive measures not aligned with my payment history, account performance or risk profile and created financial harm.

I have asked for over 4 years now by sending certified letters to all the 3 credit reporting agencies t ( XXXX XXXX XXXX ) to update my personal information and remove all old or incorrect personal information. I have tried to make contact with companies making false claims to remove the claim from my credit reports and NO ACTION. Also, I requested they send me proof of original contract with my signature which they can not provide for false negative reporting accounts that have negatively affected my credit report, score, etc. and caused me harm. After requesting the 3 credit reporting agencies to send proof or immediately remove they do not fix my reports, nor did the companies take corrective action. I am having to file a law suit against the companies who are making false claims on my reports and this has caused me much harm in terms of aggravation, time, money, cost of not being able to be approved for better credit cars with better rates, being able to get a rental lease, etc.…

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In XX/XX/2025 I did a balance transfer with Jet Blue Barclays card and they have made it nearly impossible to pay off the balance because they say the bank chooses where funds get allocated - current balance or balance transfer balance. It's not consumer friendly and I have called numerous times to complain. I have followed their suggestions by overpaying the current month balance to pay it down and most months the funds got allocated to my current balance instead of the transfer. They say this is all computer automated, but I think it's an attempt to make it so difficult to pay the balance that you have to pay a fee. They also will not be forthcoming about whether the balance i just paid will close out the transfer. I feel this is unfair to consumers and dishonest. Their online portal is not transparent and their customer service reps are usually wrong. Each time I call they say something different.

I am filing this complaint to report Barclays Bank and XXXX XXXX Barclays Bank for failing to properly investigate and resolve a credit card dispute involving a reservation that included a {$1500.00} refundable damage deposit. And XXXX because because they did not return the refundable deposit. While I acknowledge that the original transaction was authorized, my dispute is not about the validity of the charge. The dispute is specifically related to the merchants failure to return a clearly designated refundable deposit after the completion of the stay. I provided Barclays with documentation confirming : * The total transaction included a {$1500.00} refundable damage deposit * The stay was completed without any reported damages * No claims, invoices, or evidence have been provided by the host or XXXX to justify withholding the deposit * The deposit has not been returned Despite this, Barclays has failed to properly evaluate the dispute.…

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I received a credit card from Barclays and XXXX XXXX. I DID NOT request a card from this company. When I received the card I DID NOT activate the card, I cut it up and threw it in the trash. Then I started getting reports from my credit monitoring program that I had a 30 day late on my report from Barclays. I contacted Barclays to report fraud and they did an investigation and said it was not fraud, but they could not prove I submitted anything requesting a card. I asked that they close my account and they finally did after I contacted them twice. Although they closed the account they say I still owe $ XXXX {$90.00} for a credit card fee. They keep reporting it to the credit bureau as a 30, 60 and now a 90 day late. Again they can not prove I signed up for the card but continue to report even after the account is closed. This is not fair to the consumer!! I also NEVER received any type of statement from this company to inform me I owed the fee.

I am filing this complaint regarding Barclays handling of a billing dispute that I believe was unfairly denied. The transaction in question is a charge of {$1600.00} for a resort reservation in XXXX. My husband and I were unable to travel due to circumstances outside of our control. We were denied boarding by XXXX separate airlines due to documentation requirements, despite my husband having a valid XXXX residency extension for XXXX more years. As a result, we were physically unable to reach our destination and could not use any portion of the resort stay. Importantly : We never checked in at the resort We never used any services associated with this reservation We made multiple good-faith efforts to travel We initially booked a flight with XXXX XXXX and later rebooked with XXXX XXXX at a significantly higher cost in an effort to still make the trip. We were denied boarding by both airlines for the same reason.…

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I was shopping at XXXX XXXX on XX/XX/year> ( I paid {$16.00} ) and was told I would receive a store discount by signing up. I was not clearly informed that I was applying for a credit card. I provided my Social Security number believing it was only for the discount offer. I did not knowingly consent to opening a credit card account. My name was also misspelled on the application, which raises concerns about the accuracy and validity of the account opening process. I later contacted the company to report this issue, but they denied my claim and stated it was not fraud. I am requesting closure of the account, removal of any negative credit reporting, and a full review of how this account was opened.