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I had a cashapp account for a couple of years now. Just yesterday I got notification that my account was closed. When I tried to reach to customer support they said that I violated terms and conditions and didnt tell me what terms and conditions. Then proceeded to say that my account could not be reopened and this is not the first time this is actually the second time they closed my account and stated that I violated terms and conditions.

I have verified and sent copies of all forms to supervisor XXXX and you are still denying claims against XXXX XXXX. I was locked up and proved all this. You have police report and documents of release from nys prison. I've done everything I can to prove this. They still withholding my money. This is against the law.

On XX/XX/year> I made a purchase online for {$41.00}. I thought it was unusual to not receive a confirmation of the order or when I would receive it. After approximately 10-12 days I called Cash App to start a dispute for my refund. Several weeks pasted so I called Cash App checking the status. I was told that it had been refunded back to my account. I asked why wasnt I told. They replied for me to check my email. I did & I wasnt satisfied because I didnt see in my mobile app where my money was refunded. It didnt add up. So after calling them countless times telling them my money was not returned, they put in my mobile app that the money was returned the same day which is impossible. They did that after I told them I was going to report them to a higher authority. They did this again XXXX XXXX. I put {$15.00} on an XXXX account at XXXX XXXX The fee for doing that is {$3.00}, but the charged me {$15.00}.…

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I am filing this complaint regarding unauthorized charges and a disputed loan balance associated with my Cash App account. My account was compromised, and unauthorized transactions were made using the Cash App Borrow feature without my knowledge or consent. I reported this issue to Cash App support, but I have not received a meaningful response or resolution. Despite my dispute, Cash App continues to charge compounding interest on the fraudulent balance and has failed to properly investigate my claim as required under the Electronic Fund Transfer Act ( EFTA ). I am requesting the following : XXXX. A full investigation into the unauthorized transactions XXXX. Removal of all fraudulent charges and associated interest XXXX. Written confirmation that I am not responsible for this debt XXXX.…

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I had my federal an state refund deposited to my cash app account problem was I went thru a rough patch lost my phone an I barely got one two days ago they let who ever got my old number log into my account didn't request identity verification especially since it was a new device now turns out ALL MY MONEY WAS SPENT AN MY ACCOUNT CLOSED BECAUSE OF SUSPICIOUS ACTIVITY! NO XXXX THEY DIDNT EVEN VERIFY TO MAKE SURE it was. Me I need MY money back

On XX/XX/XXXX and XX/XX/XXXX I contacted Cash App also known as as XXXX Bank to discuss with them unlocking my sons sponsor account which is also considered a representative payee account for XXXX XXXX Social Security money that he receives every month including backpay they stated due to security reasons they are unable to do that and will put my sons money in escheatment as they claim his account is inactive. His account is in fact active. He just can not get into the account because he can not access the email or phone associated with the account because he no longer has either. I have told the representatives and supervisors that I spoke to on both occasions via phone and email ( See attached ) I am willing to provide any information necessary to verify my and my sons identities to further access the account in which they would not let me do that and they told me that due to security reasons they can not unlock my sons account they can not transfer his money into his other Cash…

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I was having trouble with my cash app so I called customer service to what was going on and i was told my account was closed because of fraudulent activity that went against their guidelines I was unaware of any fraudulent activity on my account cash app have my email and phone number and then company did not notify me they just closed my account.

I am filing this complaint against Cash App, operated by XXXX XXXX XXXX, for the wrongful and unexplained closure of my account. I received a notification that my Cash App account was being closed due to a violation of the Terms of XXXX. However, Cash App has repeatedly refused to provide any specific details about what I allegedly did wrong, despite my multiple good-faith requests for clarification. Since the closure notice, I have contacted Cash App support on several occasions and specifically asked for the exact reason and evidence of the claimed violation. Each time, the response has been the same generic statement : that I violated the Terms of XXXX, with no further explanation, no examples of prohibited conduct, and no reference to any specific transaction, message, or activity. I have never received any prior warning, flag, or notice of any issue with my account before the sudden closure. I also submitted XXXX formal appeals through Cash Apps internal process.…

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On XX/XX/year> at approximately XXXX XXXX, I received a payment into my Cash App account. Around XXXX XXXX on XX/XX/year>, unauthorized activity occurred on my account. My account information was changed, including linked financial details being removed and replaced, and funds totaling approximately {$990.00} were transferred out to another account without my permission. At the time of these transactions, my device and personal accounts had been compromised by malware. This allowed an unknown third party to gain access to my Cash App account and perform these transactions without my knowledge or authorization. In addition to my Cash App, other personal information and accounts ( including email access ) were also affected, confirming this was a broader security compromise and not an action I initiated. I immediately contacted Cash App support and reported the transactions as unauthorized.…

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On XX/XX/2026, my Cash App account was compromised and multiple unauthorized transactions were made without my knowledge or consent. At the time these transactions occurred ( between approximately XXXXXXXX XXXX and XXXXXXXX XXXX ), I was asleep at home preparing to wake up and take my child to XXXX I woke up around XXXXXXXX XXXX I discovered that my account balance had been completely drained. Upon reviewing my account, I found five transactions that I did not authorize in the following amounts : {$19.00} at XXXXXXXX XXXX {$390.00} at XXXXXXXX XXXX {$870.00} at XXXXXXXX XXXX {$9.00} at XXXX XXXX {$290.00} at XXXX XXXX Additionally, I received an email notification indicating that a device located in California had logged into my account.…

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On XX/XX/year>, I used my Cash App debit card to purchase auto parts from XXXX XXXX totaling {$290.00}. The items I received were incorrect. The merchant acknowledged the issue and provided return labels. I returned the items, and the shipment was delivered and signed for on XX/XX/year> ( XXXX tracking available ). The merchant issued only a partial refund of {$71.00} and failed to refund the remaining balance of approximately {$220.00}. I contacted the merchant requesting a full refund, but they refused further action. I filed a dispute and appeal with Cash App and provided proof of return and delivery. Cash App denied both the dispute and the appeal and stated their decision was final. I am requesting reimbursement of the remaining balance and a formal investigation into both the merchants failure to issue a full refund and Cash Apps handling of the dispute.

Between XX/XX/XXXX and XX/XX/XXXX or XXXX there was over {$1700.00} that was transferred for my bank checking account to Cash app and while I did move some money over I created a spreadsheet to list all the charges day by day and there was a XXXX and I believe {$50.00} discrepancy and I sent that to them. I asked if they needed additional records and I could not get anybody on the phone. I spoke with them several times. I have an XXXX XXXX that I can forward along with the spreadsheet I created. I asked them if they needed bank records they stated no and then they gave me an XXXX number to call after denying the claim to see what documents were utilized and after trying to contact them several times I was just going through the runaround for over XXXX minutes. I asked them if I could record the call to share with my lawyer. They did not like that and they disconnected on me, but nobody can tell me what documents they used to verify it and I have my bank documents.…

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I am filing a complaint against Afterpay regarding a dispute for a purchase made through their service with a merchant ( XXXX XXXX ). I attempted to cancel my order after receiving the XXXX XXXX because I was unable to complete the molds. The merchants refund policy clearly states that if the XXXX XXXX has been shipped, a cancellation is still eligible for a partial refund with a cancellation fee ( 15 % ). I explicitly requested cancellation and agreed to the cancellation fee in writing. In response, the merchant stated that they could not issue a full refund due to the XXXX XXXX being shipped, which confirms that a partial refund was applicable under their policy. However, despite this, the merchant ultimately refused to provide any refund and instead attempted to continue the order by offering additional kits and discounts.…

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On XX/XX/2026 I made an ACH transfer of {$12000.00} from XXXX XXXX Bank to CashApp. Since it was an XXXX transfer CashApp imposed a XXXX day hold on the funds ( XX/XX/2026 ). The money was used to buy bitcoin. On XX/XX/XXXX I received an email from CashApp saying the hold had been extended to XX/XX/2026. I called CashApp customer support to get an explanation of the change. I made at least XXXX separate calls to obtain information. Each time customer support said I had to talk to the bitcoin team. On XX/XX/XXXX I had sold the bitcoin converting it to cash. At that point I had {$12000.00} cash in my CashApp account with a XX/XX/XXXX hold on it. Most times when I called customer support I was transferred to The XXXX XXXX. The problem was that the transfer didn't work, the call dropped on transfer, and I would have to call back and go through the whole process again. The first time I talked to The XXXX XXXX they blamed the bank saying the funds had not been released.…

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I am providing the requested details below to facilitate your review and the provision of the necessary documentation : The unauthorized transactions were directed to multiple individuals who are unknown to me. XXXX XXXX XXXX Transaction Dates on screen shopts XXXX XXXX XXXX The specific date ( XXXX ) of these unauthorized transactions are available within your records related to my initial dispute, but occurred around the time of my initial report. XXXX XXXX XXXX Transaction Amounts XXXX XXXX XXXX {$600.00} XXXX XXXX XXXX Reason for Dispute XXXX XXXX XXXX The core of my dispute is unauthorized access and transfer of funds. These payments were not initiated or authorized by me. My phone 's security was compromised by a XXXX party at a social gathering. Without my explicit consent, this individual accessed my Cash App account by exploiting the fact that my phone 's password was identical to my Cash App password, and proceeded to send money to their associates.…

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My family and my Cashapps were deactivated. I called and submitted an appeal. I also was inquiring of the reason for deactivating my accounts and they could not provide me any information. I had my Cashapp accounts for years and never had an issue until I purchased a new phone and logged into my account, that's when these issues started arising.

Hello, I am writing regarding my fraud claim related to XX/XX/year>, which has now been marked as closed. This case involves documented impersonation and social engineering fraud. The transactions were conducted under deception and do not constitute valid authorization. I have now filed formal complaints with the Consumer Financial Protection Bureau and the Arkansas Attorney General. I am requesting that this case be reopened and reviewed in light of regulatory oversight. Please confirm receipt of this notice. Sincerely, XXXX XXXX

Consumer Financial Protection Bureau Complaint Company : Cash App ( Block, Inc. ) Product/Service : Money Transfer / Mobile Payment Service Issue : Account Suspension / Closure Without Explanation & Lack of Access / Transparency Complaint : I am filing this complaint against Cash App regarding the sudden suspension/closure of my account without a clear explanation or meaningful opportunity to resolve the issue. My account was recently suspended, and I was informed that this action was due to an alleged violation of the Terms of Service. However, Cash App has refused to provide any specific details regarding what actions or transactions led to this decision. This lack of transparency prevents me from understanding or correcting any alleged issue and raises serious concerns about fairness and due process.…

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I am filing this complaint against Cash App ( Block , Inc. ) regarding their failure to properly investigate and respond to a scam involving unauthorized financial loss through their platform. Between XX/XX/year>, I transferred funds from my bank account to Cash App, which were then used to purchase Bitcoin and sent to a fraudulent third-party investment platform introduced through XXXX. This was part of a scam. I was advised I was being assisted in learning how to trade bitcoin/ cryptocurrency. After realizing I was being defrauded, I immediately contacted Cash App support. However, instead of conducting a meaningful investigation, I have repeatedly received automated or bot responses stating that my case is closed due to lack of response or that the transactions are irreversible.…

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on or about XX/XX/year> I accidently sent {$530.00} to the wrong account ( XXXX XXXX ). I immediately reached out to CashApp and submitted a request to have the money returned. The agent was not very helpful and told me that the transaction had already went through and that I should contact my bank. I contacted XXXX XXXX, who initiated a chargeback request to CashApp and after XXXX days received a notice from the bank that it was denied by CashApp. I then appealed ( XXXX ) with XXXX XXXX internal process to try and have the money returned but the request was denied. CashApp required the reciever to call in to assist the returned and when XXXX XXXX called, she was not able to be authenticated as she claimed to no longer have access to that CashApp account, as her phone number had changed and the code they sent, was to an old phone number.…

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I am filing a complaint regarding unauthorized ATM withdrawals from my Cash App account that I did not make or approve. On XX/XX/year>, XX/XX/year>, a total of {$380.00} was withdrawn from my account through ATM transactions. I did not authorize these withdrawals, I was in possession of my card at the time, and I did not share my PIN or account information with anyone. As soon as I noticed the unauthorized activity, I immediately reported it to Cash App and filed a dispute. Despite this, Cash App denied my claim and has refused to provide a refund or proper resolution. I have attempted to contact them multiple times, but they continue to state that the transactions were authorized without providing sufficient explanation or evidence. These transactions are fraudulent, and I am requesting that Cash App conduct a proper investigation and issue a full refund for the unauthorized withdrawals.…

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On XX/XX/year> my cashapp said that my account is restricted and can not transfer funds that I already had on my Cash App account. I called cashapp to let them know the issue they did nothing to escalate my issue further and that is when they told me to give them 48 hours to look over my. After one week of not hearing back from cashapp, I took the initiative to give the a call and then they explained to me that I was forever banned from cashapp with no explanation or reason. I have been a loyal customer with cashapp for the last 4 years and used it many times with friends and family as it makes it convenient for us to transfer and send money to each other. I demand my situation to be further looked into further and given an explanation for my account being restricted and to be legally further looked into.

My account was compromised and was trying to get a hold of cash app and tell them I never made a payment to a XXXX XXXX. I did a full interview explaining my situation and my history on the account. I believe my phone number or info was involved in a phising scam something that involves clicking on links and having my personal info shared. I had XXXX bucks sent to me over cash app. Didnt check the account for XXXX days went to use the money and realize it was already spent. Explained to them that I never made the transaction and that I need immediate assistance on closing the account and sending the money back to me via check or new cash app account. The only information I can give is that my account has been compromised through email or phone and am currently in the process of getting new email phone etc. Case Id number for cash app on this issue is as follow XXXX XXXXXXXX Please help me out guys! I dont want to be victim to this.

I've reach out to Cash App on many occasions regarding their handing handling of my pending {$100.00} payment ( Transaction # XXXX ), which has remained unresolved for 41 days despite my full cooperation and numerous attempts to contact their team. TIMELINE OF EVENTS : XX/XX/year> : A {$100.00} payment ( Transaction # XXXX ) was flagged by Cash App Compliance. I contacted support the same day and was told a refund would be issued by XX/XX/year>. XX/XX/year> : I responded via email confirming this was a legitimate domestic peer-to-peer payment to a recipient in Virginia. The XXXX flag emoji referenced in the compliance inquiry was used inadvertently and had no bearing on the nature or destination of the payment. XX/XX/year> : No refund was issued. I contacted support again. XX/XX/year> : I was told the case had been escalated and I would receive my funds within one week.…

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On XX/XX/year>, I made a purchase at XXXX XXXX in the amount of {$530.00}. The transaction was completed in-store but processed as an online order at the register. Approximately one week later, I was contacted by the merchant and informed that the items were out of stock and on backorder with no definite restock date. I was given the option to wait, choose alternative items, or receive a refund. I chose a full refund and was told it would be processed immediately over the phone, with an expected timeframe of seven business days. After seven business days passed with no refund received, I contacted the store and was told the refund appeared to have been processed on their end. I was then directed to contact corporate customer service. Over the next several weeks, I attempted to resolve the issue directly with the merchant, calling multiple times per week and receiving inconsistent responses. On XX/XX/year>, I visited the store in person for further clarification.…

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Square Transaction Issue The transaction under review is a one-time {$950.00} vehicle rental, fully documented with : Formal invoice and agreement Verified customer identity ( drivers license and insurance ) Authorized payment processing The transaction was completed as a single charge, after standard authorization attempts ( XXXX and XXXX declined ; XXXX approved via XXXX XXXX XXXX. These were authorization attempts only, not multiple or split charges. Despite full compliance and documentation, Square has : Restricted access to funds Requested repeated documentation Failed to provide a clear or consistent explanation Cash App / Block , Inc. Pattern In addition, I recently recovered {$390.00} in unclaimed funds from a Cash App account associated with Block , Inc.…

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I am submitting this complaint regarding the handling of my unauthorized transaction dispute and the subsequent closure of my Cash App account. I reported multiple transactions on my account that were not authorized by me after my phone was stolen and my account was accessed without my permission. I promptly reported the incident and fully cooperated with the dispute process. During the investigation, Cash App determined that some of the disputed transactions were unauthorized and issued refunds in my favor. While I appreciate that those transactions were credited back to my account, several other transactions from the same incident were denied. Because all of the disputed transactions occurred during the same time period and under the same circumstances of unauthorized access, the partial denial is inconsistent and raises concerns about the accuracy and fairness of the investigation.…

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This is by far one of the most unprofessional ways to handle things I ever have dealt with, the day my money got taken out of my account I called them and told them what happened they told me to dispute the money, which I have, and they reversed 1 out of 6 and said the other ones I authorized, they also took money and bought XXXX XXXX and sent it to themselves which I figure that money is gone, I dont even know anybody in XXXX why out of no where would I send money to XXXX not just any amount either the most I ever had in this account makes no sense and they continue to deny me I have since lost my Truck and on the verge of losing my place to stay as I was laid off during this period, I really need answer and I need them fast!!

I am filing this complaint regarding multiple unauthorized transactions on my Cash App ( Block Inc ) account totaling approximately {$2500.00}. I reported these transactions promptly and initiated a dispute. However, Cash App failed to provide provisional credit while the investigation is ongoing and issued inconsistent decisions across similar transactions. Specifically, several transactions from the same merchant ( including XXXX and XXXX ) within the same timeframe were treated differently. Transactions under approximately {$25.00} were approved and refunded, while transactions above that threshold were denied. This indicates the decisions may have been based on internal thresholds rather than a consistent and reasonable investigation as required under Regulation E. I also have reason to believe my account information may have been compromised due to a potential data breach or unauthorized access, which further supports my claim that these transactions were not authorized.…

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This is in response to Cash App 's response on my original claim # XXXX. I was not provided any way to respond to Cash App 's denial of my claim. The CFPB portal only displayed there response, and there was no option available for me to reply, dispute there findings, or provide additional evidence. This prevented me from fully participating in the resolution process. Transaction amount {$2500.00} Date of transaction XX/XX/year> Cash App case # XXXX Cash App denied my dispute on XX/XX/year> then later stated to the CFPB that this case is still open. This complaint is related to my original claim # XXXX. Cash App provided a misleading response stating my case is still open, even though they already sent me a denial letter they denied my dispute. I was not given the option to respond, so I am submitting this to request further review and correction. In my original case Cash App denied my dispute and refused reimbursement.…

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