I am filing this complaint against BMW Financial Services regarding a wrongful repossession and inaccurate balance reporting on my auto loan account. During the financial hardship caused by the COVID-19 pandemic, I contacted BMW Financial Services and entered into a payment arrangement in good faith. Despite this active arrangement, my vehicle was still repossessed. Following the repossession : My account was marked as a charge-off The account was transferred to recovery A deficiency balance of {$4100.00} is being reported I dispute this balance and the reporting for the following reasons : XXXX. XXXX occurred despite an active payment arrangement, which I complied with. 2. The {$4100.00} deficiency balance has not been properly validated. I have not received documentation showing how this amount was calculated. 3. I was not provided clear and proper documentation of : The vehicle resale ( auction ) Fair market value applied Full accounting of the remaining balance 4.…
CFPB COMPLAINT DATABASE
BMW Financial Services NA, LLC
105 real consumer complaints filed against BMW Financial Services NA, LLC at the Consumer Financial Protection Bureau in the last 12 months. 0 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Incorrect information on your report29
- 02Repossession20
- 03Problem with a company's investigation into an existing problem11
- 04Attempts to collect debt not owed11
- 05Managing the loan or lease10
Top states filing
Recent complaints
The 30 most recent complaints against BMW Financial Services NA, LLC where the consumer chose to publish their narrative.
I am filing this complaint against BMW ( US ) XXXX XXXX for dual reporting errors : an incorrect 1099-C and wrongful credit reporting of a repossession ( Account # XXXX ). Credit Reporting Error : My credit report incorrectly shows a 'repossession ' for a XXXX XXXX XXXX ( VIN : XXXX ). This vehicle was a 36-month lease, not a loan, and all 36 payments were made in full. Furthermore, the contract was in the name of XXXX XXXX XXXX, yet the derogatory mark is being reported against my name ( XXXX XXXX ). No repossession ever occurred. Tax Reporting Error : I received an incorrect 1099-C for XXXX claiming {$13000.00} in discharged debt. Because the lease was paid in full and the contract was not in my name, there is no debt to be canceled. I am requesting that the company immediately delete the repossession from my credit reports and issue a corrected 1099-C to the IRS showing a {$0.00} discharge. ''
I am submitting this complaint regarding the reporting of a single 30-day late payment on my account. This late payment was the result of an isolated issue involving timing of my direct deposit and an auto-payment that was returned. The payment was subsequently made and the account has otherwise maintained a strong and positive payment history. I previously submitted a goodwill adjustment request, which was denied. I then submitted a second goodwill request via certified mail, which was delivered on XX/XX/year>, and I have proof of delivery. This request is not a dispute of accuracy, but rather a request for a goodwill adjustment based on my overall history as a responsible customer. I have had multiple accounts with BMW Financial Services, all of which have been paid as agreed, and this late payment does not reflect my true credit behavior.…
I am filing a complaint regarding inaccurate credit reporting and improper account handling by BMW Financial Services ( Account No. XXXX ). A payment in the amount of {$410.00} was properly received and credited to my account on XX/XX/XXXX. However, on XX/XX/XXXX, BMW Financial Services reversed this payment and reported it as a returned item, adding the amount back to my account along with a fee. After contacting BMW Financial Services, I was informed that this reversal resulted from an internal processing error involving a batch of checks that were inadvertently mailed back. I was explicitly told that this error was on BMWs end and not caused by me or my financial institution. Despite this acknowledgment, BMW Financial Services has failed to correct my account. My account is now being reported as past due, and I have received a past-due notice attempting to collect on an amount that is not owed.…
On XX/XX/XXXX I spoke with a BMW Financial Services representative regarding my past-due balance. During that call I was told I had until XX/XX/XXXX to pay the remaining XXXX balance ( approximately {$310.00} ) and until XX/XX/XXXX to make my next monthly payment. I was also instructed to call after making that payment to arrange a promise-to-pay plan for the following month until my account became current. I relied on those instructions in good faith and believed my account was compliant with the timeline the BMW representative provided. BMW Financial Services attempted to call me during this period, but because I had been told I had until XX/XX/XXXX to make the next payment, I did not believe the account was at risk of repossession before that date. On XX/XX/XXXX BMW Financial Services repossessed my XXXX BMW XXXX XXXX, which occurred XXXX days before the payment date I had been instructed to follow.…
I am submitting this complaint regarding a delinquent vehicle lease account reported by BMW Financial Services that is severely impacting my ability to obtain employment, housing, and financial stability. The vehicle associated with this lease has always been in the possession and control of my estranged spouse in the state of Hawaii. I reside in Florida and have not had possession or operational control of the vehicle since shortly after the lease originated in XX/XX/year>. My spouse has been responsible for making payments on the lease while retaining full possession of the vehicle. However, she has made inconsistent and partial payments which have resulted in repeated delinquency reporting on my credit file. This reporting is causing severe financial harm despite the fact that I have no control over the vehicle or the payments being made. After several attempts to have her or BMW Financial remove me from the lease I have been met with no answers or solutions.…
In XX/XX/XXXX I financed a new XXXX vehicle through XXXX XXXX XXXX ( BMW Financial Services NA LLC ). Since that time, I have been unable to obtain online access to my loan account. This prevents me from viewing statements, monitoring payment activity, or managing the loan electronically through the companys website. Over the past year ( XXXX ), I have made multiple attempts to resolve this issue by contacting XXXX XXXX XXXX customer support by phone and attempting to access the online portal. Despite repeated attempts, I have not been able to obtain working access to my account or a clear explanation for why access is being denied. Because I was unable to monitor my account online, I was unaware that my bank had failed to send one of my automatic payments. As a result, my account became past due without my knowledge. I did not receive any direct phone calls or email notifications from XXXX XXXX XXXX regarding the missed payment.…
In XX/XX/2024, I leased a XXXX XXXX through XXXX XXXX XXXX and financed it through BMW Financial Services. At the time of signing, the dealer explicitly informed me that my first payment would be automatically covered as part of the lease transaction and that no payment was due from me. As this was my first lease in over 20 years, I relied on this guidance in good faith. As a direct result of the dealer 's erroneous instructions, I was unaware that a payment was due and incurred one late payment. Upon discovering the error, I immediately brought my account current and have made every payment on time since - a record spanning over two years. I have submitted two formal goodwill deletion requests in writing to BMW Financial Services asking that this single late payment be removed from my credit report given the circumstances. Both requests were denied.…
My monthly auto loan payment was set to autopay, but the autopay failed and I did not discover it in time. This caused my account to become past due. On XX/XX/XXXX at approximately XXXX XXXX, my vehicle was repossessed from a private parking space at my friends residence. Around XXXX XXXX that same day, I discovered the vehicle was missing and called XXXX. Police informed me the vehicle had been repossessed due to delinquency. I immediately contacted BMW Financial Services ( BMW XXXX ) to resolve the delinquency. On XX/XX/XXXX, I paid the past-due amount in full and took an XXXX to the storage/location BMW XXXX provided to retrieve the vehicle. When I first saw the vehicle at the lot, I clearly observed a large inward dent/damage on the passenger-side door frame/body area ( the damage was obvious and was present at the time I picked up the vehicle ). I reported the damage to BMW XXXX immediately.…
I am filing this complaint against BMW Financial Services for furnishing inaccurate and/or incomplete late payment information to consumer reporting agencies and failing to conduct a reasonable investigation after receiving notice of my dispute. My auto loan account ( ending in XXXX ) reflects multiple 30-day late payment notations in XXXX and XXXX, despite inconsistencies within the reporting history and incomplete delinquency data. The reporting includes irregular payment coding and missing or incomplete XXXX XXXX fields, including the Date of First Delinquency. After disputing the reporting, the account continued to reflect the alleged late payments without BMW Financial Services providing documented proof substantiating the delinquency.…
I am filing a complaint against BMW Financial Services regarding their refusal to refund an insurance overpayment related to my leased vehicle that was declared a total loss. My leased BMW vehicle was recently totaled in an accident. My auto insurance company issued a payment directly to BMW Financial Services to satisfy the lease payoff balance. The insurance payment exceeded the total payoff amount owed on the lease. The confirmed overpayment amount is approximately {$5600.00}. BMW Financial Services has acknowledged receipt of the insurance funds and the existence of the overpayment. However, they have refused to issue a refund to me and instead stated that the funds can only be applied toward leasing or purchasing another BMW vehicle. Additionally, I currently have another active BMW account. I requested that the overpayment be credited toward my existing BMW Financial Services account, but they also refused to apply the funds to that account.…
I am disputing lease-end charges assessed by BMW Financial Services on a 36-month vehicle lease that ended on XX/XX/year>. The vehicle was returned on XX/XX/year> with XXXX miles, well below the XXXX allowance. BMW assessed excess wear charges, including {$900.00} for three tire replacements and {$600.00} for a windshield crack. I disputed these charges in writing. After review, BMW acknowledged inspection issues and waived the windshield charge. However, BMW continues to insist the tire charges are valid based solely on a tread-depth threshold, without addressing whether the condition of the tires is reasonable or consistent with expected durability given the vehicles exceptionally low mileage. I am not disputing that the tires may have met BMWs stated tread-depth threshold at return. Rather, I am disputing the attribution of responsibility for early tire wear to the consumer when the vehicle was used lightly and within normal driving conditions.…
I paid off my car in XXXX of 2024 and BMW still will not give me my title! When I last contacted them in XXXX they said they would mail it to me. Its almost XXXX and still no title! I contacted the XXXX but they said they need a certified release letter in order for them to give me my title. I havent been able to either from BMW. I will never buy another BMW again!
A bill payment in amount of {$1.00}, XXXX was made on XX/XX/XXXX from my bank, bank rep confirmed payment sent electronically to XXXX, a screenshot showing payment is attached to this complaint. It appears payment has not posted as of today, XX/XX/XXXX. The payment may have gone to incorrect account number, I believe I copy and pasted account number when bill pay set up prior to payment. Please note, this payment is intended to cover month of XXXX, a manual payment posted to account today, XX/XX/XXXX, the amount of {$1000.00} which i attempted to cancel as I had already made previously mentioned bill payment. Unfortunately, the payment dated XX/XX/XXXX did not show as pending or anywhere on XXXX website, no ability or option to cancel. I called XXXX several times to cancel ; they are not open weekends, this payment posted today on Monday.…
I have disputed this debt multiple times. My ex-husband went to a car dealership and said he had power of attorney over me to sign for me. Which was a lie. I was never aware of the possibility account being opened. I never benefited from this account being opened. I also filed a police report, upon my divorce proceedings, The judge declared that the debt was my ex-husbands and I was not responsible for it. I have sent in these documents and I have also said that that signature did not match mine and they just ignore it.
In XX/XX/year>, I entered into a vehicle lease with BMW Financial Services. The vehicle delivered to me was used, not new. I made regular monthly payments of approximately {$720.00}. Years later, after the vehicle was taken without prior notice, I requested complete and original lease and account records. In response, BMW Financial Services submitted documents that contain material inconsistencies and appear to be reconstructed or altered, including : The vehicle being falsely represented as new instead of used Missing or incomplete address information Missing agent names and insurance verification details Unidentified or illegible signatures Inconsistent lessor identification Documents that do not reflect contemporaneous records from XXXX These records were presented as authentic despite clear discrepancies, raising serious concerns of fraud and forged or fabricated documents.…
In XXXX, my vehicle was repossessed by or on behalf of BMW Financial Services without lawful notice and without compliance with UCC Article 9 requirements. I was never provided with proper pre-repossession or post-repossession notices as required under UCC 9-611, 9-614, and 9-616. At the time of the repossession, the vehicle contained numerous personal belongings, including high-value luxury items, electronic devices, medical and legal documents, disability-related equipment, and items of significant sentimental value. None of these items were inventoried, safeguarded, or returned to me. Since XXXX, I have repeatedly requested written documentation explaining : the legal basis for the repossession, the towing authorization, the towing company and impound location, the chain of custody of the vehicle, the disposition or sale of the vehicle, and the loss of my personal property. BMW Financial Services has failed to provide this information.…
On XX/XX/year>, my vehicle was repossessed by tow while parked in XXXX XXXX XXXX Visitor Parking in XXXX, Florida. At the time of the tow, I was inside the hospital attending a scheduled XXXX XXXX appointment with my girlfriend, who was XXXX XXXX XXXX. I was not present at the vehicle when it was taken. The repossession was conducted from hospital visitor parking during active medical care. Under Florida Statutes 679.609, a secured creditor may repossess collateral without judicial process only if it can be done without breach of the peace. The legality of this repossession is disputed. At the time of the repossession, the vehicle contained non-collateral personal property, including a wallet, Florida drivers license, debit card, and credit cards. I did not have immediate access to retrieve these items following the tow.…
Consumer : XXXX XXXX XXXX Company : BMW Financial Services NA , LLC Account : Lease No. XXXX Vehicle : XXXX BMW XXXX XXXX XXXX : Improper totalloss accounting, misapplication of insurance proceeds, creation of false deficiency, and failure to return surplus funds. -- - Summary of the Problem BMW Financial Services is improperly claiming a deficiency balance of {$10000.00} after my leased vehicle was declared a total loss. This deficiency is based on a noncontractual payoff amount that includes the residual value and ignores the contractual payoff stated in BMW FSs own documents. BMW FS has also failed to return {$28000.00} in surplus insurance proceeds that legally belong to me. -- - 1.…
I totaled my BMW on XXXX. A rep from XXXX called me on XXXX and stated, based on the pictures I submitted during my claim, that my car was totaled and they would be taking possession of it. I called both XXXX and Bmw XXXX XXXX, trying to understand the process and what needed to happen to avoid any negative impact to my credit, as I had concerns about the process and the XXXX gap in XXXX notifying BMW of XXXX totaled car. BMW sent me a message on XXXX stating that they would reach out to me with the next steps once they settled things with XXXX to let me know what was due. XXXX XXXX ( XXXX XXXX XXXX stated he would communicate to BMW the correct total date or provide a document stating the correct total date. On XX/XX/XXXX XXXX recieved an alert from my XXXX XXXX XXXXredit monitoring service stating I was delinquent on my BMW account and my credit score was negatively impacted.…
On XX/XX/year>, I attempted to make the final payment on my BMW vehicle, which had a purchase price of over {$150000.00}. Although BMW Financial Services submitted the payment, it did not clear due to a temporary shortage in my bank account. Despite this, I received a text message from BMW stating that the final payment had been made and that my title was being processed. When I reviewed my bank account and saw that the payment had not cleared, I immediately contacted BMW Financial Services to notify them of the issue. The representative I spoke with stated that BMWs system showed the account as paid in full. I explained clearly that the payment had not gone through on my end and that I would ensure the payment was made. As stated, I resubmitted the payment the next day, and the funds were successfully withdrawn on XX/XX/year>. After the payment cleared, BMW Financial Services began contacting me again demanding payment for the same amount.…
I am requesting assistance from the Consumer Financial Protection Bureau regarding serious misconduct by BMW of XXXX in connection with a motor vehicle lease agreement I signed on XX/XX/year>. The contract includes a clear financing contingency stating that the lease is subject to assignee approval within ten days of execution, and that if approval is not obtained within that period, the lease is void and the vehicle must be returned on demand. This ten-day requirement is a mandatory condition precedent, meaning no contract can form unless approval is obtained by XX/XX/year>. On XX/XX/XXXX, sales manager XXXX contacted me and stated that financing was still being worked on, and he requested an additional {$3000.00} down payment to assure approval. At no point did he or anyone at the dealership disclose that I had already been denied financing by the bank. I later received the official denial letter, which is dated XXXX XXXX exact same day the dealership called asking for more money.…
I requested a change of due date to BMW XXXX towards the end of my loan term. I had never been late on any prior payments and in facts paid for months in advance. I paid my final payment on the loan according to what I thought was the new payment due date. They marked it initially 60 days late, then changed it to 30 days on my credit reports. I sent them disputes through the credit bureaus as well as directly through the mail. They stated they can't seem to find any request made on my behalf even though it shows I have logged into their system on multiple occasions. I initially submitted a dispute back in XX/XX/2025 which was approved through TransUnion. I subsequently followed up in XX/XX/2025 with a letter to BMW requesting to change the inaccurate information. And once again in XX/XX/2025.
I am formally disputing the BMW FINANCIAL SERVICESXXXX accounts reporting on my credit file. These accounts are not mine and is the result of a data breach where my personal information was compromised. I received notice that my information was exposed in a confirmed data breach, which has led to unauthorized accounts being reported under my name. Despite multiple disputes and validation requests, BMW FINANCIAL SERVICESXXXX has failed to provide documentation verifying the accuracy or ownership of these accounts. I have repeatedly requested validation, including a signed contract bearing my wet signature, itemized statement, proof of assignment, and verification procedures, but have received no such evidence.…
I am filing this complaint regarding BMW Financial Services failure to credit a {$2000.00} payment that was withdrawn from my bank account on XX/XX/year>. The payment was processed by my bank, but BMW Financial Services has not applied it to my auto loan account. I have provided BMW Financial Services the check number and trace number on XX/XX/year>XXXX and then with supporting documentationincluding an image of the processed check and my XX/XX/year> Chase bank statement on XX/XX/year>. These documents show the account number, check number, company name, settlement date, and trace number, clearly confirming the payment was completed.…
I am submitting this complaint in accordance with my rights under the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681 et seq. ) to request a REINVESTIGATION regarding the accuracy of the account listed below on my credit report. I believe the information reported is inaccurate, misleading, and unverifiable. I am requesting that the inaccuracies be investigated and corrected, and if they can not be verified, that the entries be removed from my credit file. REQUEST FOR REINVESTIGATION I am formally requesting a reinvestigation of the following account reported by BMW Financial Services : BMW FINANCIAL SERVICES Account Ending : XXXX Date Opened : XX/XX/year> Balance : {$96000.00} EXPLANATION OF DISPUTE : There are errors regarding the reporting of late payments for XX/XX/year> and XX/XX/year>. According to my records and my contract with BMW Financial Services, the account was actually opened on XXXXnot XX/XX/year>, as it is reported on my credit file.…
BMW Financial services provided me false information regarding their credit reporting rules. They indicated that they did not report late payments until accounts are 60 days late. The call was recorded and they have record of this on my file. Ive attempted to fix this directly with them 3 times with no luck or update. I want this fixed and updated. They tanked my credit XXXX points over misinformation provided by their own reps. This is abuse of power and a violation of the FCRA and consumer protection laws. They are aware of the presence of this call and confirmed that this was in fact said to me.
I recently received a communication stating that I have an outstanding balance on my account with BMW Financial Services. However, I am unclear about the specifics of this debt, including its origin, the amount owed, and the details of any transactions that may have led to this balance. I do not recall any recent activity on this account, and I have not received sufficient documentation to verify the legitimacy of the claim.
My vehicle was repossessed on XX/XX/XXXX. On XX/XX/XXXX, I received a certified Notice of Our Plan to Sell Property from BMW Financial Services stating the written reinstatement amount was {$3600.00}. The notice listed {$2700.00} as Total Installments Past Due, and did not include the XX/XX/XXXX installment or any future payments. The notice also said the amount may change only for expenses incurred, but did not mention adding future monthly installments. Despite that written notice, the company verbally stated that the reinstatement amount would increase to {$4300.00} if not paid by XX/XX/XXXX. They were closed for the XXXX holiday from XXXX. I was told verbally on XX/XX/XXXX that due to the closure, I would need to pay by XX/XX/XXXX to avoid the higher amount, which conflicts with the written deadline of XX/XX/XXXX. Under Pennsylvania law, because XX/XX/XXXX falls on a Saturday and the company was closed for the holiday, payment should roll to the next business day ( XXXX ).…
Good afternoon XXXX XXXX, I am writing with deep urgency and concern after discovering a response from the Consumer Financial Protection Bureau ( CFPB ) buried in my junk email folder. I am forwarding the contents to you because the information directly impacts my complaint and the investigation currently being reviewed by your department. For transparency, I want to clarify that I submitted my concerns to both XXXX XXXX and her supervisor, XXXX XXXX XXXX, before filing anything with the CFPB. I am committed to keeping your office fully informed at all stages. Summary of CFPB Response : BMW Financial Services stated the following in their letter : That I was informed on XX/XX/year>, that my account needed to be brought current by XX/XX/XXXX to avoid repossession. That on XX/XX/XXXX, I was instructed to follow up within XXXX to XXXX business days regarding reinstatement or redemption. That a Notice of Sale was mailed on XX/XX/XXXX.…
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