BSI Financial Holdings, Inc.

XXXX. INTRODUCTION AND PURPOSE OF THIS LETTER My name is XXXX XXXX. I am the principal of XXXX XXXX, XXXX, a borrower and property owner of an investment property located at XXXX XXXX XXXX, XXXX, Alaska. I am writing to the Consumer Financial Protection Bureau ( the 'Bureau XXXX ) to formally escalate and supplement my prior complaints against BSI Financial XXXX XXXX XXXX Mortgage XXXX XXXX and XXXX XXXX XXXX XXXX collectively, 'Respondents ' ). I submit this letter as a detailed cover letter accompanying my Formal Rebuttal to Payoff Demand, which is attached hereto as Attachment A ( 'Formal Rebuttal ' ).…

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Sent in loss Mitigation application due to falling behind on payments. Currently in situation where bills/obligations are outweighing income. Received no phone calls or emails about the status of the application. Only indication that anything was considered was on the website under workout status. It says workout rejected. No explanation, no communication. I only saw this because I went on the site to take a look at something and just happened to discover this on my own.

My autopay was deleted through a system error or fraud on your end. I received no notice that the autopayment was deleted, nor did I receive any notification that the payment became late via email or physical letter. I only discovered this issue when I received an alert to my credit report on approximately XX/XX/year>2026. Immediately upon logging in and seeing the autopay had been removed without my authorization, I paid the full amount plus the following months payment ( {$3500.00} ) on XX/XX/scrub>, 2026. BSI claims that I manually deleted this autopayment. I have reported to BSI that this is either fraud or a catastrophic system error, as I did not delete it. To date, BSI has refused to provide relevant logs or documentation to support their claim. This error has resulted in a XXXXday delinquency being reported to my credit bureaus, causing a drop of approximately XXXX points to my credit score.…

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I submitted a Qualified Written Request on XX/XX/year> regarding escrow mismanagement and tax disbursements. The servicer failed to respond within 30 business days and did not provide a valid extension. When they eventually responded, the response was incomplete. They failed to provide key documents, including tax bills, full escrow records, servicing notes, and proof of mailing. The records provided show irregular escrow payments that do not match expected tax amounts, raising concerns that funds may have been misapplied. The servicer also issued and reissued a refund check with inconsistent explanations, further indicating account errors. As a result, inaccurate late payment reporting occurred, which has negatively impacted my credit and ability to obtain financing.

On XX/XX/XXXX, the buyers title company sent a cashiers check via XXXX to my mortgage servicer, BSI, to pay off my loan at closing. I have XXXX tracking confirming delivery, and BSI later confirmed by email that the check was received. BSI later informed me that the payoff check had been routed to the wrong department internally. Because the payment was not processed in time, an automatic debit of {$4600.00} was executed from my account on XX/XX/XXXX. On that same day, XX/XX/XXXX, a three-way call took place between myself, BSI, and the buyers title company. The issue was corrected immediately, the buyers tittle company was charged and the account showed paid in full on the BSI portal that same day. I requested an immediate reversal of the {$4600.00} draft. Despite the account being acknowledged as paid on XX/XX/XXXX, BSI retained my {$4600.00} for XXXX additional days, issuing the refund only on XX/XX/XXXX. BSI stated that this delay was due to internal procedure.…

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My mortgage company " XXXX '' uses a loan servicing company called " BSI Financial Services '' that purposely uses inaccurate information on their loan servicing portal so that you miss your payment and have to pay a large 10 % of the mortgage fee. Here is their website- XXXX XXXX XXXXXXXX They purposely show that a payment of {$0.00} is due all the way up until exactly the 1st of the month. Then list the amount owed on the 1st of the month and charge you a late fee if it's not submitted by the 5th or often the 3rd of the month if the 5th falls on a weekend. Many times, even when I check how much my payment is on the 1st it will say {$0.00} and not allow me to make a payment. I have had to submit my monthly payment as a " principal '' payment to force my payment into the system. They do this because they want you to miss your payment. Even when I'm enrolled in auto-pay the portal does not accurately show that I have a payment scheduled within the deadline.…

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BSI Financial has repeatedly ignored my requests for information related to a loan assumption which is in underwriting currently. They've supposedly escalated this to management, and despite them telling me that this would be addressed, there has been no follow-up or information from them in over a week.

I am filing this complaint regarding a serious mortgage servicing error involving escrow misapplication and duplicate tax collection. Between XXXX and XXXX, I made all required monthly mortgage payments, including escrow payments designated for XXXX XXXX property taxes. During those years, my loan was serviced by BSI Financial Services. Despite my payments, XXXX XXXX marked my property taxes as unpaid and initiated proceedings that placed my property at risk of tax sale. I later learned that XXXX had paid property taxes to the wrong parcel number for XXXX consecutive years. After my mortgage servicing transferred to XXXX XXXX, they paid {$38000.00} in back taxes, penalties, and interest to prevent further action by the county. However, XXXX XXXX did not credit my escrow account for the funds previously collected and disbursed during XXXX. Instead, they are now charging me again for those same tax years through an escrow shortage calculation.…

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I am filing this complaint regarding serious servicing misconduct, accounting irregularities, withholding of records, and improper foreclosure actions involving my mortgage loan. Timeline and Key Facts : On XX/XX/XXXX, the loan servicing was transferred, yet the servicer later claimed to have no record of the loan. The servicer has failed to provide the legally required Transfer of Servicing Notice ( " Hello/Goodbye Letter '' ) required under 12 C.F.R. 1024.33. In XX/XX/XXXX, I entered into a loan modification agreement establishing new payment terms. However, an assignment of the deed of trust was later executed on XX/XX/XXXX, raising serious questions about whether the assigning party had authority at the time of the modification. On XX/XX/XXXX, a VA XXXX XXXX in the amount of {$60000.00} was issued. Under 38 C.F.R. 36.4805, this amount was required to be properly applied to bring the loan current.…

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I originally requested discontinuing PMI on my home loan in XXXX of XXXX. My mortgage company, BSI financial services, has this letter on file. I was told that PMI could not be discontinued until reaching 80 % loan to value. I called numerous times in XXXX of XXXX to verify that I had passed this threshold and that I wanted to discontinue PMI. Agents informed me I had reached 79.6 % amortization and assured me that PMI would be dropped. I received an Escrow disclosure form last month, XX/XX/XXXX, showing PMI was never dropped and that it was still scheduled to continue into XXXX of this year. I called and asked BSI why this happened and they said they had never received a letter from me to discontinue PMI. When I asked about the letter they had on file, they claimed that it could not be used and I needed to submit a new letter.…

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I have reached out to the company several times in order to get the loan serviced and to ask about other options than foreclosure. No response or option for any other action was given. I reached out on XX/XX/year> in order to get my funding fee refunded as I have proof of a service connected disability prior to them closing the loan and I am entitled to a refund in the amount of {$10000.00} and still have not received this amount.

Narrative Description BSI Financial XXXX ( Late Payments Only ) I disputed the late payments reported by BSI Financial XXXX for XX/XX/year>, XX/XX/year>, and XX/XX/year> after identifying inaccuracies in the payment history being reported to the credit bureaus. In response, the credit reporting agencies stated that BSI Financial XXXX verified the late payments and also acknowledged that certain account fields were updated. The acknowledgment that account fields were modified indicates that the original reporting was inaccurate or incomplete. Despite this, the late payments for the disputed months continue to be reported without BSI Financial XXXX providing billing statements, payment posting records, or documentation showing how delinquency was calculated for those months. I requested documentation to support the reporting of these late payments, including due dates, payment receipt dates, and records relied upon during bureau investigations.…

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I dispute the assessment and collection of default-related fees and charges on my account, including but not limited to late fees, default fees, property inspection fees, legal or foreclosure-related fees, and any other charges assessed in connection with an alleged default. BSI Financial has assessed and posted default-related fees without providing a compliant Right to Cure / breach notice prior to charging such fees. BSI Financial failed to provide notice of default and proof of mailing. This conduct violates Illinois law, including 815 ILCS 137/105 ( Right to Cure ), as well as the terms of the Promissory Note and Illinois security instrument outlined in the loan documentation ( attached Below ).

We have been sent two threatening letters in regards to proof of our current & paid homeowners insurance policy. They are saying they have not received our declarations page. Myself and our insurance agent have sent all of the information to them via 3 separate XXXX they have provided. We have done this on multiple occasions between XX/XX/XXXX and XX/XX/XXXX. They are still saying they haven't received anything.

I am filing this complaint against BSI Financial Services for failing to acknowledge a Loss Mitigation Application. My household suffered a significant financial hardship starting in XX/XX/XXXX when I ( XXXX XXXX XXXX lost my job. I remained unemployed until XX/XX/XXXX. This hardship is now fully resolved as I am back to full-time employment. On XX/XX/XXXX, we submitted a complete Loss Mitigation Application ( Workout Package ) to BSI Financial 's Default Resolution Team. Per 12 CFR 1024.41, BSI was required to acknowledge receipt of this package within XXXX business days and provide a status update. BSI has failed to do so. We have attempted to contact the Default Resolution Team by phone multiple times, but we are repeatedly placed on hold for extended periods and then disconnected. We ( my wife and I ) are unable to reach a Single Point of Contact. The point of contact we were provided, XXXX XXXX, does not have a direct line, and the number provided is to the call center.…

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My homeowners insurance carrier issued multiple checks related to covered losses due to the XXXX XXXX XXXX in XXXX, California. One check in the amount of approximately {$30000.00} was issued for water mitigation related to a prior contractor. No work corresponding to that check was completed, the check has not been cashed, and BSI was notified in writing that the funds could not be used due to active court litigation involving that contractor. Despite this, BSI has repeatedly relied on the uncashed {$30000.00} check as a reason to delay or deny the release of additional insurance proceeds, including approximately {$28000.00} specifically designated for lead and contamination abatement. BSI has stated that I must first complete 70 % of the overall property repairs before any abatement funds will be released and that I am required to pay the {$28000.00} abatement cost out of pocket.…

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I am filing this complaint regarding the unacceptable servicing of my mortgage loan by XXXX XXXX XXXX XXXX DBA BSI Financial Services ( " BSI '' ). The core issues are : A. Failure to Respond to Qualified Written Requests ( RESPA Violations ) : On XX/XX/XXXX, I sent BSI a detailed, proper Qualified Written Request ( QWR ) via certified mail ( Article # XXXX ), pursuant to the Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2605 ( e ). This request sought critical information to resolve disputes about my loan, including : Confirmation of securitization and the identity of the current owner/beneficiary. A complete transactional history and accounting of all payments, fees, and credits. Documentation of the chain of title and the original note. The status of several specific payments and instruments I had sent, including a significant payment of {$10000.00}.…

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Experienced financial and medical hardship and worked with mortgage providers relentlessly for over 2 years on the phone, emails and constantly getting misinformation, incorrect application of payments towards the loan, unapplied funds, duplicate invoices charged to me for services not rendered, missing information constantly and attempting to bring my account accurate, enter into a permanent modification and being pressured when they fail to complete the basics requirements to service my loan from inception. XX/XX/XXXX emails and calls with insurance issues XX/XX/XXXX, email several, XX/XX/XXXX email several, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, to lawyers, bsiXXXX XXXX, specific agents all related to this FLEX PAYMENT MODIFICATION PAYMENT AND ACCEPTANCE : Amount : {$3100.00} MONTH Paid : XX/XX/XXXX Date of Payment : XX/XX/XXXX BSI Agent : XXXX CONFIRMATION # : XXXX At the end of XXXX XXXX, I entered into a forbearance program with BSI Financial XXXX, which was set to continue…

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I am filing this complaint regarding an improper mortgage servicing transfer and resulting inaccurate credit reporting. I was never notified that the servicing of my mortgage loan from XXXX XXXX XXXX was transferred to a new servicer. I received no written notice before or after the transfer, as required under the Real Estate Settlement Procedures Act ( RESPA ). I made my mortgage payments in good faith to the servicer I reasonably believed was still servicing my loan. I only became aware of the servicing transfer after my credit report reflected a late or missed mortgage payment on XX/XX/year> and my credit score dropped by approximately XXXX points. After this I investigated and called my Mortage company and they verified my account was current. I then investigated to find out who BSI Financial was and why they were showing I was defaulting in my payments on my credit report.…

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My mortgage was sold by XXXX XXXX to a company called BSI Financial Services ( address below ). This company never contacted me about needing any info on my insurance and they've been incredibly difficult to work with. They should have gotten this from buying the mortgage from the bank anyway. They then failed to pay my insurance so I had to pay it directly but they still have my escrow money. When I pointed this out to them via their online portal, they sent me a letter stating that they were going to " force '' insurance on me at triple the rate. This appears to be a scam to hold people 's escrow money and make interest while they delay and then sell inflated insurance when people violate the mortgage agreement to keep the property covered. I can about guarantee they get kickbacks on the insurance. A quick XXXX search shows they've been fined previously for shady dealings. BSI Financial Services XXXX. XXXX XXXX XXXX, PA XXXX

My loan transferred from XXXX XXXX, and I had a fully executed modification agreement after a trial period under the VA XXXX modification, granted on XX/XX/year>. ( I paid {$2200.00} a month from XXXX to XX/XX/year> ). In XXXX, I received a fully executed modification from XXXX, and my new payments were set to begin on XXXX XX/XX/year> in the amount of XXXX. My account was transferred from XXXX to BSI in XXXX. BSI listed my loan as in default and required me to sign another modification agreement. BSI instructed me that they needed to review the documents, which occurred, and the agreement was re-signed and supposedly honored ( I thought we were good ). I was supposed to begin making my new payments with BSI in XXXX. I have paid the new loan amount indicated in the BSI agreement for XXXX and XXXX. The issue is that my account is not showing current ; I have a notice of intent dated for XXXX, and I owe roughly {$14000.00} immediately.…

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My escrow payment went from {$390.00} per month to {$630.00} per month although XXXX not seeing any increases in my property taxes or homeowners insurance. I still have an escrow balance of {$670.00} and my winter taxes is only {$480.00} so technically my monthly escrow payment should have went down and should be receiving a refund from my escrow ( like I do every year ) but instead my monthly payment increased by {$300.00}. Attached is my XXXX, XXXX XXXX and my escrow history. This mortgage company charges excessive fees as if they want the customers to struggle and foreclose on property! This error is so huge, its not acceptable!

On XX/XX/XXXX, I submitted a request to BSI Financial Services for a payoff statement for my mortgage loan. The company did not provide the payoff statement within a reasonable time. I followed up multiple times : XX/XX/XXXX : First follow-up ( no response ) XX/XX/XXXX : Second follow-up XX/XX/XXXX, XXXX : I received repeated automated responses, including messages stating the request would be completed by XX/XX/XXXX, a date that had already passed. These responses showed the request was not being processed. For 31 days ( Oct 10Nov 10 ), no payoff statement was provided, and daily interest continued to accrue. The payoff statement was finally issued on XX/XX/XXXX, only after I filed a CFPB complaint. Based on the payoff statement, the per diem interest is $ XXXX. Because of the XXXX delay, approximately {$2400.00} in additional interest accrued unnecessarily.…

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OXX/XX/XXXX BSI financial paid a tax bill that was not in my name. It was in the previous owners name. BSI had sent me a letter on this before they paid it. I contacted the tax assessor in XXXX XXXX XXXX XXXX was told i did not owe it because i was tax exempt. So i contacted BSI and informed them of this. They paid it anyway out of escrow. {$180.00}. I did not know they had paid this till XXXX of XXXX when i got a notice from them saying my escrow was going to be short. I contacted them to discuss this and first they couldnt even tell me why then they found this tax bill they had paid. I contacted the tax office they once again said they should have not paid this bill because it was in someone elsrs name. I also contacted the XXXX attorney to ask if they knew anything about this tax because all taxes were supposed to be paid at closing. They informed me that they had paid all taxes and they contacted the tax assessor and they also found out that it was in the previous owners name.…

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Every year, my mortgage servicer fails to provide a statement explaining my escrow shortage or the reason for any increase in my mortgage payments, nor do they offer the option to pay the shortage in a lump sum. This year, my monthly payments went up again, so Im assuming its due to an escrow shortage, but I did not receive any notification explaining the increase.

This complaint was created in order to add existing information to an existing complaint ( # XXXX ). Since XXXX, I have been struggling to make payments. I fell a little behind due to car and house issues, and was fully transparent about this with BSI. I was about 15 days late in XXXX and barely managed to make my XXXX payment on time. Now I am late for XXXX after repeatedly asking for assistance from the company. I was also told different things from different operators. One told me that after 30 days I could get a modification, another said 60, and now they are telling me 90 days. This is just ridiculous. I also applied for forbearance before I was in default and they denied me because they require 90-day delinquency before ANY assistance. This forces borrowers to damage credit and risk foreclosure to get help. Their denial letter gave only 48 hours to appeal - clearly designed to prevent successful appeals.

In XX/XX/year>, the servicer received legal documents showing that I was no longer responsible for the mortgage loan, including : A Final Divorce Decree assigning the property and all financial/legal obligations to the other borrower A Separation Agreement A recorded Quitclaim Deed transferring all ownership interest to the other borrower On XX/XX/year> at XXXX XXXX, two representatives confirmed that I was removed from the loan and mortgage in their system. Despite this, the company refuses to provide written verification showing the date of my removal or any documentation confirming that I am no longer liable. The servicer also refuses to notify their foreclosure attorneys that I am not a proper party to the lawsuit unless the other borrower gives authorization even though I am no longer an account holder and have the legal right to request my own liability status. I have repeatedly requested documentation under 12 U.S.C. 2605 ( e ) ( RESPA ) and S.C.…

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My mortgage was sold to BSI Financial around XX/XX/XXXX. I have multiple properties with different lenders and I have never in my life dealt with a situation like this one. Here are the details of what happened. Around XX/XX/XXXX, I noticed in my BSI web portal that my regular payment of {$1400.00} had suddenly increased to {$3400.00}. I was not contacted by BSI to be notified of this dramatic change. I immediately contacted customer service to ask why this had changed, and requested my auto payment scheduled for the next day to be canceled as this was not the correct payment amount. They could not explain the difference other than there was an escrow shortage and insisted that it was correct, which I knew was not possible. The next day BSI withdrew {$3400.00} from my account. I had previously authorized automatic payment, but this was for the amount of {$1400.00}, not whatever BSI decided to withdraw.…

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On XX/XX/2025, I contacted BSI Financial Services ( loan # XXXX ) to request forbearance assistance due to financial hardship affecting my family of XXXX. Despite explaining that rising costs of living have made my {$2300.00} monthly payment increasingly difficult to maintain, BSI representatives stated they can not offer any modification or forbearance options unless I become XXXX days delinquent on my mortgage. BSI is effectively forcing me to destroy my credit and risk foreclosure proceedings before they will consider assistance. This contradicts standard loss mitigation practices and appears designed to maximize fees and penalties rather than help borrowers stay in their homes.…

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XX/XX/year> Payment XX/XX/XXXXXXXX made to bank XXXX negotiable instrument XX/XX/year> Payment XX/XX/XXXXXXXX made to bank XXXX Paid Silver request to set off XX/XX/year> PaymentXX/XX/XXXXXXXX made to bank {$1.00} Tender Opportunity to cure I have made several attempts to process payments and instruments according to XXXX XXXX and XXXX. TENDER OF PAYMENT. ( c ) If tender of payment of an amount due on an instrument is made to a person entitled to enforce the instrument, the obligation of the obligor to pay interest after the due date on the amount tendered is discharged. My silver, federal reserve notes and negotiable were kept by the company and never credited to my account. Federal Law : XXXX U.S. CXX/XX/XXXXe XXXX states that U.S. coins and currency ( including Federal Reserve notes ) are legal tender for all debts. XXXX XXXX : Article XXXX, Section XXXX of the U.S. Constitution prohibits states from making anything but gold and silver coin a tender in payment of debts