Carrington Mortgage Services, LLC

I myself have a mortgage thru Carrington Mortgage Services. I started having problems with my roof, I end up having a link in my roof and the roof need replaced. My insurance company sent me a check that had to be sent in so they can sign off on the check. I sent in the check a month later never received the check. My insurance company sent out another check I over nighted the check required a signature. The check was signed for, I call the same day asking can I pay to get the check overnighted back. I was told no, can you inform me when it would be sent out, the contacted me on the XX/XX/XXXX email says the check was mailed out. Its now XX/XX/XXXX still no check no communication I called asked for a supervisor, i was told no supervisor could help, this company professionalism is horrible. When I was with XXXX never had these type of problems. The first check disappeared this is the second check looks like it has disappeared

Summary of Complaint Carrington Mortgage Services force placed windstorm insurance on my mothers FHA reverse mortgage despite having continuous proof of valid wind coverage through the condominium associations master policy. Carrington repeatedly sent false no evidence of insurance notices, ignored the evidence we provided, failed to identify any deficiency, and force placed unnecessary coverage totaling {$5400.00}. Carrington then initiated foreclosure solely based on these improper, servicer created charges. Carrington ignored the valid wind coverage that has been in place through the condominium associations master policy since XXXX even after providing the declaration page of the condominium windstorm associations master policy. Please see all notices Carrington sent as proof of generic and automated letters that did not address or explain any deficiency in the wind policy. This document comes directly from Carrington after a request was made concerning legal action.…

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Loan was initiated by ( original property owner name ) XX/XX/XXXX, for ( address ) was assumed by ( buyers/loan assumers ) on XXXX XXXX. Taxes for the property for the XXXX tax year were paid in full XX/XX/XXXX, prior to the sale of the property/assumption of the loan. On XX/XX/XXXX, the US Department of Veterans Affairs awarded ( original property owner name ) 100 % Permanent and Total XXXX with an effective date of XX/XX/XXXX. This information was sent to XXXX County Appraisal District via the online portal on XX/XX/XXXX. The XXXX Veteran Exemption was posted on XXXX XXXX, removing any tax obligation for ( original property owner name ) indefinitely, beginning XX/XX/XXXX. XXXX XXXX issued a refund Check # XXXX for {$570.00} to the original payer ( Carrington Mortgage ) on XX/XX/XXXX ; XXXX days after closing on the sale of the home.…

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This complaint is made against our previous mortgage servicer XXXX XXXX XXXX ( Formerly XXXX Serviced by XXXX XXXX XXXX ) and our current servicer Carrington Mortgage Services LLC . Both companies neglected to assist in resolving our issues regarding improper and back dated lender forced placed flood insurance and canceling/ refunding an improper escrow disbursement for said insurance. My wife and I purchased our home in XXXX, LA and closed on XX/XX/XXXX. At the loan origination, the underwriting reflected the property as being in XXXX XXXX XXXX, and flood insurance was not required or in effect at closing. After closing, our mortgage was transferred from XXXX XXXX to XXXX, and later to XXXX XXXX and currently we are with Carrington. XXXX XXXX sent a letter dated XX/XX/XXXX ( received XX/XX/XXXX ) stating that the property was in a Special Flood Hazard Area ( XXXX ) and that we had XXXX days to obtain flood insurance or lender-placed flood insurance would be imposed.…

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My mortgage company Carrington mortgage services LLC, is preventing me from being made whole by not releasing my insurance funds that have been paid since December even though a certified property inspector has confirmed inspection is complete over 50 %. I also uploaded receipts which I paid out my pocket to the contractors. Repairs were seized due to lack of funds. My floors are now bare. I have exposed pipes and wires.

I am reporting a systemic pattern of administrative negligence and the potential misapplication of government relief funds by my mortgage servicer. My audit of public records reveals that the servicer has repeatedly failed to record legal instruments in a timely manner, which has directly resulted in the loss of homeownership opportunities and the denial of mandatory federal benefits. 1. Chronic Recording Delays & Pattern of Negligence The servicer has demonstrated a long-term failure to maintain accurate public records. My initial mortgage was signed on XX/XX/XXXX, yet the servicer waited 19 months to record the assignment ( until XX/XX/XXXX ). This pattern was repeated when I signed a Loan Modification Agreement on XX/XX/XXXX. The servicer failed to record this modification for XXXX months, finally filing it on XX/XX/XXXX. XXXX.…

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Urgent Complaint Mortgage Servicing Errors, Misapplied Payments, and Imminent Foreclosure ( Carrington Mortgage Services ) I am submitting this complaint regarding ongoing and severe servicing failures by Carrington Mortgage Services that have directly resulted in my loan being pushed into foreclosure, despite my consistent efforts to remain current. Key Facts : Property owned since XXXX ( purchase price : {$150000.00} ) Despite years of payments, current balance remains approximately {$150000.00} Foreclosure sale scheduled : XX/XX/XXXX 2026 Summary of Issues : Payment Processing Failures Online payment system has been unreliable or inaccessible, especially after a single late payment Cashiers checks were sent and confirmed delivered but were never applied to my account Multiple payments during a loan modification trial period were not credited Fee Accumulation Without Justification Late fees and penalties were added despite my attempts to make timely payments Fees continued to…

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XX/XX/year> : I submitted an initial request for mortgage assistance. Carrington approved me for a forbearance plan, which I declined because it only temporarily pauses payments XXXX does not address long-term affordability. XX/XX/year> : I submitted a follow-up request for a combination loan modification XXXX partial claim, which is designed XXXX lower my monthly payment XXXX a sustainable level based on guaranteed household income and prevent long-term financial hardship. The mortgage payment of $ XXXX exceeds XXXX % of guaranteed household income ( $ XXXX from my mothers job, pension, XXXX XXXX ). Additional expenses ( utilities, insurance, groceries, phones ) make the current payment unaffordable without relying on variable income sources.…

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For more than XXXX ( XXXX ) months, I have actively complied with all requirements for a mortgage assistance ( loss mitigation ) application, including repeated communications and submission of all requested documents. The servicers system showed activity as of XX/XX/XXXX, and on XX/XX/XXXX I received a letter requesting additional documents. I complied immediately, submitting the requested Profit & Loss and utility bill the following day. Despite this, a foreclosure case was filed while my application was still active and under review. This reflects a clear failure by the servicer to properly review its own records and process my application within reasonable timeframes. I am XXXX XXXX XXXX, and this property is my primary and only residence. The existence of an active foreclosure under these circumstances places me at immediate risk. Request I request that the Consumer Financial Protection Bureau : XXXX. Investigate this matter XXXX.…

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Carrington Mortgages paid homeowners policy to the wrong company. I received an renewal offer from my insurance provider that was way too high. The day I received the estimate, 45 days before it was due, Carrington paid XXXX XXXX without my permission. I canceled the renewal at that point and signed up with XXXX. I called Carrington and told them of their error that day XX/XX/XXXX. Insurance bill was due XX/XX/XXXX. They said they would try and stop it, meanwhile, my new policy bill from XXXX went to Carrington. They paid that as well, which lead to a significant negative balance of my escrow account. I called once again and asked them what they were doing to correct their error. They claimed that XXXX should be issuing a refund. I patiently waited until today XX/XX/XXXX at which time my escrow was still in arrears. Carrington transferred me around with repeated holds of at least 5 minutes each.…

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Hello, Carrington Mortgage XXXX failed to properly notify me of a mortgage transfer after my previous servicer sold my loan. I received no certified notice or welcome packet. Because I had no documentation, the first calls from XXXX were unfamiliar, and I did not recognize them as legitimate mortgage notifications, creating a reasonable misunderstanding. I discovered payments werent being withdrawn only when my bank balance appeared unusually high. After contacting my previous servicer, I confirmed the loan had been transferred to XXXX and paid the mortgage in full immediately. I contacted XXXX seeking resolution. They agreed to send a welcome letter and call log but refused to correct the resulting credit reporting issues, despite their procedural failure being the cause. This refusal exposes me to negative credit reporting and financial harm, despite my immediate payment once I discovered the issue.…

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XXXX XXXX Sold my mortgage to Carrington Mortgage on XXXX XXXX. In XXXX ofXX/XX/XXXXthey stopped my Social Security for XXXX to XXXX I could not pay my mortgage.On XXXX XXXX I sent in a payment A check. XXXX IN XX/XX/XXXX I send in a payment XXXX I in XX/XX/XXXX I sent in a paymentXXXX. they sent it back. In XX/XX/XXXX I sent in a payment XXXX in XXXX they want to put me in a payment plan for XXXX for XX/XX/XXXX months that is XXXX I don't owe that much. I told them I can't afford XXXX. In XXXX they sent in a payment XXXX they said they are going to sent it back they did not. In XX/XX/XXXX I sent in a payment XXXX and they send it back. So when got it back in my account I sent it right back and they send it back to me. So I put it in my savings account. I got an email from they stating that is all they can do for me and they I have to find a way to get they money up.…

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I am submitting this complaint regarding Carrington Mortgage Services and their third-party claims processor, XXXX, for mishandling my insurance claim funds. An insurance claim check was issued to me, but I never received it. I contacted the company, and they stated they would reissue the check. A second check was then issued, and I still have not received it. I have confirmed that my mailing address is correct, and I am successfully receiving all other mail without any issues. Despite this, the company has been unable to provide tracking information, proof of mailing, or confirmation of delivery for either check. This has caused unnecessary delays in my life and has created significant frustration due to lack of accountability and secure handling of funds. I have made multiple attempts to resolve this issue directly with the company, but no proper resolution has been provided.…

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I applied for mortgage assistance in XX/XX/XXXX due to a medical XXXX, I was denied assistance Reason stated trial plan failed. I never had a trial plan. I requested documentation of this trial plan from Carrington but they are not able to provide any such trail plan agreement with my signature. I also requested is any trial plan documents were sent by certified mail, I was advised my XXXX XXXX that not trail plan documents were sent. Also I have informed delivery thru the XXXX with tracks my mail and we have not received any documents from Carrington.. I also can provide a sworn statement from the postmaster. That nothing was delivered to my address. The last documents I received was Carrington was in XXXX of XXXX which stated I was approved for a loan modification but I con not get them notorized due to incorrect information.. I returned the documents unsigned clearly noting the wrong information on a BRIGHT pink note attached.…

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I was alerted recently that my lender, XXXX XXXX, is selling my loan to Carrington Mortgage Services LLC, and my Realtor is in the middle of the process to sell my condo. But this can not happen unless Carrington provides me with a way to contact them while I am living overseas. Their phone number is NOT accepting calls from me. Their website does not allow me to even access it while XXXX. I am at a loss for words how many financial organizations make it unbelievably difficult for people like me to manage accounts simply because I took a job XXXX. I haven't renounced my XXXX yet that's how they treat me. This is unacceptable.

To Whom It May Concern, I am filing a formal complaint regarding my mortgage servicers continued mismanagement of my escrow account and failure to properly recognize my property tax-exempt status. XXXX XXXX : XXXX My property is officially exempt from municipal property taxes. I have provided the required exemption documentation to my mortgage company multiple times. Despite this, the servicer continues to collect funds for property taxes and/or remit tax payments to the municipality. This ongoing error has resulted in improper escrow charges, potential overpayment, and financial hardship. The servicer has failed to correct the issue after repeated requests.…

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My name is XXXX XXXX XXXX XXXX. I am a XXXX XXXX XXXX XXXX veteran. I hold a mortgage with Carrington Mortgage and I have been trying for 6 months to rectify a situation with them. Long story short XXXX of my autopay payments did not come out of my checking account. ( I had no idea ). They sent out a letter to my home XXXX months after telling me that XXXX of my payments did not come out. I went to XXXX XXXX and they told me that the payment was never sent to the bank. After the payment that did not come out. There was XXXX other payments that came out after was successfully retrieved. My wife XXXX XXXX XXXX has her credit card on file for any overdrafts would take money from her credit card. I appreciate XXXX XXXX for taking the time to show and explain to me what happened because at XXXX i don't do a lot of things online. Which is why we set up the autopay.…

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My mortgage was through XXXX, they transferred my mortgage to Carrington Mortgage Company on a date I dont know because I never got a notice, I only found out when I went to the website to make a payment and it said that they couldnt find my loan, I finally got ahold of a human at XXXX and they said they had sent my mortgage to Carrington and I had to contact them, I got in touch with them around the first part of XXXX and found out they had been transferred my loan at the XXXX of XXXX, and they said everything is fine just get my payment in before the end of the month, I looked at the payment amount on the Carrington website and it said that my payment was {$2500.00} I paid {$2500.00} on the XXXX of XXXX, but I found out today the XXXX of XXXX that I was supposed to pay {$250000.00} and they are canceling my loan over {$90.00}, I told them that this is a huge misunderstanding and I will send them the {$90.00} immediately and make another payment this week but they refused to take the…

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Carrington Mortgage Services , LLC took over my XXXX XXXX in XXXX and offered me a grace to pay XX/XX/XXXX. On XXXX XXXX I made 2 of the payments online from my bank account and got an email thanking me for the payment. I checked the account and they had returned it and my bank said they never took it or tried an ACH. I called Carrington and paid it over the phone and they told me they had it and it would process. Yesterday, again, they did not take the mortgage amount from my bank account and I saw I had a foreclosure notice and they have threatened to take my VA authorization for life. I am a 100 percent XXXX veteran and served my country honorably. It is not for the lack of trying to pay this mortgage. I have XXXX and XXXX and this is making my XXXX rise up and it could cost me my health. I need your help. I am even going to ask to have a lawyer support me in case they try to take my property and return my paper check I sent overnight to them today. I need your help.

We sent a payment to Carrington Mortgage Services and have had issues with the payments being posted in a timely manner so we paid to have this package with the check tracked. Our tracking indicates that the check was delivered on XXXX and I called to verify on XXXX which Carrington Mortgage Services stated they had not received a check. This has been a consistent issue with them causing us to pay for shipping so it's extra money and time we have to take away from our family.

Carrington Mortgage Services failed to provide adequate notification of a missed XX/XX/XXXX mortgage payment before reporting it as 30 days late to credit bureaus, despite having my active email address and sending multiple marketing emails during the same period. I enrolled in their auto-pay system in XX/XX/XXXX. Their enrollment process has multiple confusing " final '' confirmation screens with no clear success indicator, causing the enrollment to fail without my knowledge. I discovered the issue in early XXXX when my XXXX payment didn't draft, investigated immediately, and paid the full XXXX balance plus late fees within days ( XX/XX/XXXX : {$660.00}, XX/XX/XXXX : {$700.00} ). Carrington sent XXXX email notifications about the missed payment, despite sending me XXXX marketing emails during XXXX XXXX ( attached ).…

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Since XX/XX/XXXX, the mortgage servicer has engaged in a pattern of escrow mismanagement affecting a XXXX XXXX XXXX XXXX XXXX XXXXXXXX Veteran household. While the property tax exemption was updated as of XX/XX/XXXX, the servicer continues to withhold {$2700.00} in misappropriated funds. This total includes : {$1700.00} in tax funds over-collected ( XXXX XXXX ) which the bank seized to cover a projected shortage while still claiming a remaining balance of {$210.00} ; {$920.00} from a duplicate insurance payment to a canceled provider ( XXXX XXXX XXXX which the bank admitted was an error in writing on XX/XX/XXXX, but has failed to credit ; and {$62.00} in unjustified shortage 'catch-up ' fees. Despite these over-collections, the bank is demanding an over-inflated monthly payment based on an artificial shortage of {$1000.00} ( as of XX/XX/XXXXXXXX ). The account actually maintains a significant surplus.…

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I believe that this foreclosure is being done illegally. RESPA was violated. I tried to refinance years ago with help of an attorney and carrington never followed through and o have been over and over trying to. Everything is going back to my ex-husband NOT me. No one contacts me only my ex-husband. I thought that since I am secondary that I am to be contacted also? Plus chase is foreclosing so why am I dealing with carrington? XXXX claims that they have received. Nothing from carrington no communication at all. I want to work in a resolution that will stop this and stop the hardship, emotional, financial and physical damage this process has created. Ive spent thousands on attorney fees and Im ignored. Im emotionally stressed and have developed severe XXXX, XXXX and panic attacks. Which has affected my employment. I want a resolution that can be agreed upon and not this embarrassment that they are creating for everyone involved.

Dear Consumer Financial Protection Bureau, This submission is a follow-up escalation to my existing CFPB complaint regarding Carrington Mortgage Services failure to acknowledge or respond to a Qualified Written Request and Notice of Error submitted under Regulation X. On XX/XX/year>, I sent the servicer a Qualified Written Request ( QWR ) and Notice of Error pursuant to Section 6 of the Real Estate Settlement Procedures Act ( 12 U.S.C. 2605 ( e ) ) and Regulation X ( 12 C.F.R. 1024.35 and 1024.36 ) requesting information and disputing aspects of my loan servicing. On XX/XX/year>, I sent an additional certified written notice requesting : ( a ) A formal foreclosure hold while my dispute is under review ( b ) Recognition of my intent to pursue a voluntary market sale of the property ( c ) Documentation supporting the servicers loss mitigation evaluation Both letters were sent via certified mail and received, and copies of those letters are included with this submission.…

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My mortgage was sold to https : //www.carringtonmortgage.com/ last XXXX. It was originally with XXXX XXXX XXXX. When it was sold, I was no longer on the contact information. They were sending all information to another person. I was not informed that is was not being paid and that the home was going to foreclosure. It was not until I saw the new loan holder on my credit report that I was able to know who to contact. They said they sent notices to the property, but XXXX XXXX was aware I was not living in the home. I was a victim of a deed fraud situation. I am not sure what to do. The mortgage company is not working with me on the foreclosure fees.

Complaint Against : Carrington Mortgage Services , LLC Loan Number : XXXX Property Address : XXXX XXXX XXXX, XXXX XXXX, TX XXXX Complaint : I am filing this complaint regarding Carrington Mortgage XXXX refusal to provide a payoff statement for the above referenced loan. My company is the current legal owner of the property located at XXXX XXXX XXXX, XXXX XXXX, TX XXXX, and we hold recorded title through a valid deed. The prior borrower is deceased, and we have documentation establishing our rights as Successor in Interest, including a recorded deed and an affidavit of heirship. The first payoff request was submitted by Texas XXXX XXXX on XX/XX/year>. Since that time, we have made multiple attempts to obtain a loan payoff statement so that we can pay the loan off in full with cash and satisfy the mortgage.…

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I was offered a loan modification with Carrington that came with a 3-month Trial Payment Plan. The first payment was due XX/XX/XXXX but would be accepted until XX/XX/XXXX. During the month, my furnace had to be replaced, at a cost of almost {$1000.00}. I reached out to my Carrington representative and explained the situation. She told me to just call in and explain the situation and see what options I had. On XX/XX/XXXX my parents gave me money to cover my trial payment for XXXX. However, it wasnt going to clear until XXXX. I explained this when I called in to Carrington. I was told the best course would be to cancel my request for loan modification and reapply. I was specifically told that if the mortgage assistance request was canceled it would NOT be considered failed. So I canceled the plan and reapplied at the same time on the phone. It wasnt until after I hung up, and advised my normal Carrington rep of the situation, that she told me I shouldnt have done that.…

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My loan was transferred or sold to XXXX XXXX I have continued to ask for the transcripts, not a interpretation of my calls, the actual transcribed or recordings. Carrington mortgage has refused to provide this information, and in their last letter to me on the subject, stated they did not have to provide anything to me.

My loan was sold to Carrington XXXX Mortgage after using a fully online process via XXXX XXXX XXXX. My payments suddenly stopped being debited from my account and my account was put into delinquency and my credit score dropped XXXX points. When I called in to see why my payments were not being taken out, they told me I would not be able to access my account to set up automatic payments and that I would have to send a check via snail mail. I explicitly signed up with a digital lender because we do not use the US Postal service. I asked to receive paperless commumication only and did not receive communication from Carrington indicating that they needed my help in transferring the account and making sure the auto-pay details remain in tact. This bank clearly just buys accounts and provides the worst possible service, which feels fraudulent.…

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I was granted an trial payment for loan modification. I made my first payment along with my second payment. I actually overpaid my first payment and unfortunately on the 2nd trial payment it was sent over a dollar short which payment was {$1800.00} and the freak error was sent at {$1800.00}. once I found this matter out I quickly acted on it spoke to numerous representatives. Was told that they were working to get this matter resolved and reestablish because of the error and off payment. I was able to get the payment back after 2 two days from XXXX XXXX, I again spoke to numerous representatives assuring this correction to get denied and told false and honestly baited info it seems to me for another chance at trail but, the attested agreement ended up being a set up for future denial when I made it to the 3rd trial payment.…

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