Carvana Group, LLC

I made a down payment of {$5700.00} to Carvana for a vehicle purchase on XX/XX/year>. Carvana canceled the transaction, but my money has not been refunded. The charge has already posted to my account, meaning Carvana has received the funds. However, they have failed to return the money or provide a clear refund timeline. I have contacted Carvana and have not received a resolution. This is an unauthorized retention of funds and is causing financial hardship. I am requesting an immediate refund of my full down payment and formal review of Carvanas handling of canceled transactions and customer funds.

I am filing a complaint regarding a vehicle purchase through Carvana and a failure in their sales and checkout process related to GAP coverage. During the online checkout process, I selected GAP coverage and proceeded under the belief that it was included in my financing. As a first-time buyer, I relied on the platform and its guided process to ensure all selected protections were properly finalized. At no point was it clearly communicated that an additional step or separate signature was required to activate this coverage, nor was it presented in a way that distinguished it from other required contract elements. After my vehicle was recently declared a total loss, I contacted Carvana to file a GAP claim and was informed that no GAP coverage was active. This has left me with a significant financial deficiency of approximately {$7000.00} {$8000.00}.…

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On XX/XX/XXXX, I canceled my purchase with carvana and hour after I submitted the information for the purchase. I was pre-approved and a down payment and shipping fee was charged before official approval. Things weren't going to work out with carvana so I canceled the order an hour after placing it which means I canceled it within the XXXX hour window for refund of down payment abd shipping cost. On XX/XX/XXXX, carvana took the down payment and shipping fees out of my bank account even though the order was canceled. I have demanded a refund with carvana and I have still yet to get my refund. I should have my refund by now as of XX/XX/XXXX, the down payment and shipping fee was cleared and posted by my bank. Below is a strong formal complaint you can send to Carvana, the XXXX XXXX XXXX XXXX XXXX XXXX, your bank, or your state Attorney General. I structured it professionally so it carries more weight and clearly shows the timeline and policy issue.…

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I am writing regarding a vehicle I purchased from Carvana. At the time of sale, the vehicle was advertised as having passed Carvanas XXXX point inspection and was represented as being free of accidents and properly maintained. In XX/XX/XXXX, I contacted Carvana regarding numerous mechanical and maintenance issues that should have been identified and addressed during the inspection process. During my phone conversations with Carvana representatives, I was assured that Carvana or its affiliated warranty provider would cover the repairs that were required. The issues identified include, but are not limited to : XXXX tires older than the DOT recommended service life ( over XXXX years old ), which should not have been installed or sold as roadworthy. Dirty or neglected maintenance components including engine air filter, cabin air filter, brake fluid, transmission fluid, and coolant. Worn brake components. Faulty belt tensioner. Fouled spark plugs.…

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I purchased a XXXX XXXX XXXX from Carvana after reviewing the vehicle listing, which clearly stated that the vehicle had passed Carvanas advertised XXXX inspection and showed no major problems or damages. I am submitting this complaint to report what I believe to be deceptive advertising and unfair business practices by Carvana regarding the sale of a vehicle that was represented as fully inspected and free of major mechanical issues. One of the primary reasons I felt confident purchasing my vehicle from Carvana was the companys advertising that every vehicle undergoes a comprehensive XXXX inspection before being listed for sale. Carvana represents to consumers that this inspection evaluates critical mechanical components such as the engine, transmission, drivetrain, brakes, and overall vehicle safety, and that vehicles not meeting their standards are not sold. Based on these representations, I reasonably relied on Carvanas inspection claims when deciding to purchase the vehicle.…

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On or about XX/XX/year>, I purchased a vehicle from Carvana and financed the purchase through XXXX. The vehicle was advertised by Carvana as certified and having completed a XXXX inspection, and it was also represented as being covered by Carvanas XXXX XXXX warranty. As part of the transaction, I made a down payment of approximately {$3800.00} that was processed electronically through XXXX. Carvana later claimed that this payment was reversed through a chargeback. However, my bank has confirmed that no refund or chargeback was ever returned to my account. I have repeatedly asked Carvana and XXXX for documentation proving that the funds were actually reversed, but they have refused to provide payment processor records showing that the money was returned to me. Approximately XXXX months after the purchase, on or about XX/XX/year>, the vehicle experienced a major transmission failure and would no longer shift into gear.…

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XX/XX/year> I was pre-approved for a vehicle ; however, after the pre-approval, the Carvana representative was unable to provide a final approval. The vehicle was never shipped, and this was not due to any fault on my part. I verified both my VA income and my military income, and the representative confirmed they were verified with the banks. Despite this, I was later informed that my income could not be used. I want and need my refund

XXXX On XX/XX/XXXX I received my car from XXXX, and was ecstatic. I trusted the XXXX inspection and the XXXX, all of which I have screenshots of. I picked the car up from the XXXX dispenser system, and drove the car from XXXX to XXXX, NC. Upon driving the car in suburban traffic as opposed to the highway ( mind you, Ive literally only had this car for a solid XXXX hours ), it started jerking when I stopped at stoplights or stop signs. I thought that was weird, but I also thought that it might be an automatic starter that my car has as a feature ( upon research, my car, in fact, does not have the automatic starter as a feature ). I stopped for lunch in XXXX, NC. Came back to the car, and the check engine light came on. I went home and took a nap as I was exhausted from traveling all day, and decided once I woke up from my nap, I would try and figure out what was wrong.…

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On Sunday, XX/XX/XXXX at around XXXXXXXX XXXX, I attempted to purchase a vehicle from XXXX XXXX XXXX XXXX XXXX. I paid a {$3200.00} down payment and a {$1800.00} shipping fee, totaling {$5000.00}. Less than XXXX hours later, around XXXX AM, I canceled the order. Despite the cancellation, the funds were still processed and withdrawn from my bank account. I have not received any email or text confirming my refund. Carvana states it can take 1015 days just to receive a refund notification, and an additional 1015 days to process the refund, which feels unreasonable and not consumer-friendly. To make matters worse, they continue encouraging me to place a new order and apply the funds instead of simply processing my refund.

Carvana sent someone ro pickup my vehicle after terms were agreed upon and they made the check out to a dead person. The title is listed OR, not AND and they had a copy of the death certificate of the one name on the title. Despite the check being made out to a deceased person, they still expected me to let them take my car.

XXXX & Carvana added GAP insurance to my auto loan without my consent. My monthly payment increased by {$100.00} more than what was disclosed at signing. They refuse to provide proof of authorization or correct the payment. I am requesting removal of the unauthorized product, a pro-rated GAP refund, and a corrected payment schedule.

The company Carvana debited my account for {$5900.00} on XX/XX/year>XXXX and now is having a problem with sending me money back. They asked for additional monies to payoff my trade and I cancelled the deal. XXXX their advocate said I should see the money return to my account immediately. XXXX, online advocate advised I won't see my money for 10 to 15 days. This stops me from shopping for a vehicle with a down payment by the due date of my approval by my bank.

I purchased a car with carvana back in XXXX I received title from them in XXXX stating that my car was paid off a few months later they called me and stated that my loan wasnt paid off and came back and repossessed my car I received paperwork that my car loan was paid in full and my title now its reporting on my credit report as a repo when my car was paid off

On XX/XX/year>, I canceled my vehicle purchase with Carvana. On XX/XX/year>, frustrated with the delay in receiving my refund, I filed a dispute with my bank for the total amount of {$2100.00} ( {$1900.00} down payment + {$290.00} shipping ). Carvana then emailed me stating they had sent a check for the refund but would place a stop payment on it due to the pending dispute. They instructed me to cancel the dispute in order to receive a new refund check. I complied and canceled the dispute as requested. However, Carvana never sent the replacement funds. The original check was canceled, and when Carvana attempted to process the refund through my bank, XXXX reported that my account had been closed and overdrafted, preventing the refund from being deposited. I have not received my {$2100.00} refund and have been unable to resolve this directly with Carvana.…

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I have an active auto loan for a vehicle I never took possession of. The loan was funded, and my lender shows me as the owner despite the vehicle never being delivered or picked up. Carvana has failed to return the lenders funds and has provided inconsistent information regarding their Treasury Operations availability. This has already caused a negative impact to my credit. The vehicle is still listed as available for sale, confirming I do not own it. I am requesting immediate correction, confirmation that the loan is voided, funds returned to my lender, and correction of any credit reporting.

I purchased a XXXX XXXX XXXX from XXXX Memphis on XX/XX/XXXX. Within days the vehicle showed dashboard warnings, overheating, and leaking transmission seals. XXXX XXXX XXXX diagnosed leaking transmission hoses, seals, and gaskets and estimated repairs of approximately {$4500.00} ; the dealership does not have the parts to complete the repair. The transmission failed XXXX days after Carvanas XXXXday return window closed. I paid {$64.00} for transmission fluid that did not fix the issue and have paid warranty deductibles ( {$100.00} previously ; {$350.00} pending ). The vehicle has been in repair since XX/XX/XXXX. I have photos, repair estimates, receipts, warranty documents, and prior complaints filed with the Tennessee Attorney General and Comptroller. Current mileage is XXXX.

I am submitting this complaint regarding XXXX XXXX for unauthorized contract formation, improper electronic signature practices. My auto loan was approved XX/XX/XXXX and my only car purchase was on XX/XX/XXXX and Ive discovered Another purchase agreement of a whole different car, price, vin # and date that I was never aware of with my signature and a XXXX authorized representatives signature this agreement on XX/XX/XXXX. XXXX XXXX is associated with XXXX auto purchase transactions using my name and identifying information. XXXX transaction ( dated XX/XX/XXXX, stock # XXXX ) is known to me but is disputed due to XXXX and 15 U.S.C. 1605 ( c ). A second transaction ( dated XX/XX/XXXX, stock # XXXX ) was entirely unknown to me and was never authorized but is also disputed due to unauthorized electronic application or reuse of my signature without my consent.…

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I purchased a vehicle ( XXXX XXXX XXXX ) from Carvana ( XXXX : XXXX on XX/XX/XXXX, that was misrepresented in condition and mileage. After multiple engine repairs under warranty, we encountered total transmission failure, after warranty expired. I discovered multiple defects and significant odometer discrepancies, as well as multipleundisclosed repairs. I requested documentation from Carvana and XXXX, including full repair and reconditioning records, the XXXX inspection, showing what was repaired and replaced, proof of disclosure of known defects, and reconciliation of mileage discrepancies totalling XXXX XXXX XXXX, XXXX XXXX requests, auction, and dealership records. Despite repeated requests, they failed to provide any verifiable proof. The only documents on my account, were incomplete checklists or generic statements, which do not substantiate their claims.…

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I sold my vehicle to Carvana on XX/XX/year>, surrendered possession, the signed title, and received a check for payment of {$6300.00}. There is nothing wrong with my vehicle, it is in above average condition and they agreed so! Their {$6300.00} check was deposited and RETURNED by my bank. I called CARVANA and they will not wire my money. I am supposed to wait for a paper check by mail, but none has been received. So, payment has not been made!! Carvana currently has my vehicle and title without valid payment.

I bought a vehicle back in XX/XX/year>. when the vehicle was dropped off I did not receive proper documentation for the vehicle. Carvana tagged and filed for the title without notifying me. Nor was I notified of the financing company I will be working with. The agent who was dropping the car off said the finance company would reach out to me when asked where the other documents where like title and agreement. The company at hand is with bridgecrest but the paperwork states Carvana is the one I'm making payments to. I defaulted on the loan because no reps at the time of purchase or throughout the car buying process let me know what the terms and conditions would be.i got a copy of the agreement on XX/XX/year> after requesting several times from bridgecrest agent. I signed one document which was not the original agreement and the rest was auto signed for me. Per consumer law Carvana violated TILA and FTC CARS Rules and the UDAP.

On XX/XX/XXXX, I purchased a XXXX XXXX XXXX XXXX from Carvana. The vehicle had over XXXX miles at delivery. As part of the transaction, I traded in a XXXX XXXX XXXX. Carvana charged an upfront non-refundable shipping fee of {$690.00}, which I paid prior to taking possession of the vehicle. After the transaction, Carvana later re-classified amounts related to the trade-in and shipping and represented that no refund or balance was due, despite my understanding that positive trade-in equity existed. Carvana has produced a Retail Purchase Agreement containing a XXXX signature that I do not recall signing. This document does not appear in my XXXX account, although other Carvana documents I signed do appear there. I contacted XXXX directly. XXXX advised they could not provide envelope IDs or completion certificates and that only the sender ( Carvana ) could provide those records.…

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I purchased a vehicle lease through Carvana and, as part of that transaction, I purchased the XXXX service contract, which is administered by XXXX. I paid for this coverage specifically to protect myself from major repair costs during the life of the lease. In XX/XX/year>, my vehicle experienced a coolant system failure, which is a covered component under the XXXX warranty. The coolant leak caused contamination and damage to the turbocharger, which is also a covered component. As a direct result of these covered failures, the catalytic converter suffered damage and was destroyed. The repair facility confirmed that the catalytic converter did not fail due to wear, age, or maintenance issues, but instead failed because of the coolant and turbocharger failures. XXXX approved coverage for the coolant system and turbocharger but denied coverage for the catalytic converter. The stated reason for denial was that the catalytic converter is considered routine maintenance.…

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I purchased a XXXX XXXX XXXX through Carvana and financed through XXXX. I fully paid off the loan on XX/XX/XXXX, and I was informed that the lien was released. I never received my Lien Release Letter or car paper title. When I went to the Texas DMV multiple times ( about XXXX visits ), they told me I need a signed lien release letter from Carvana/XXXX in order to get a duplicate title. When I called Carvana and XXXX customer service, they repeatedly told me to contact DMV, but DMV insisted the lienholder must send the lien release. Both sides have been directing me back and forth without resolving the issue. I have spent several weeks attempting to resolve this, including long wait times and repeated communication, but CarvanaXXXX still has not provided the required lien release letter. I will be leaving the U.S. soon and urgently need my title to sell or transfer the car.…

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I am reporting an illegal repossession and deceptive sale of an unsafe motor vehicle in violation of the National Traffic and Motor Vehicle Safety Act. I purchased a XXXX XXXX XXXX ( VIN XXXX ) from Carvana in XX/XX/XXXX, financed through XXXX. The vehicle was sold with an open unrepaired XXXX safety recall ( XXXX suction jet pump, fire risk ) that was never disclosed to me at the time of sale. I later learned that a second recall ( XXXXXXXX XXXX XXXX XXXX XXXX ) also applied to the vehicle, and I was never informed of this recall either, despite purchasing and paying for a one-year maintenance warranty with the expectation that all recall and safety notifications would be communicated to me. Under federal safety law, it is illegal to sell or deliver a vehicle with an unrepaired safety recall.…

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Issue Type : XXXX XXXX XXXX XXXX XXXX XXXX, Unusable Vehicle, Continued Payments Complaint Summary : I purchased a vehicle from XXXX that has had major mechanical failures starting within the first week of ownership. XXXX and their warranty company XXXX have failed to resolve the repeated failures, leaving me without a functioning vehicle for extended periods while I continue to be obligated to make loan payments. Details : Within the first week of ownership, the vehicle required a new starter Shortly after, it required a full transmission replacement The vehicle then required a second transmission It has also required XXXX batteries and an additional starter The car has been unavailable for use : XX/XX/year> XXXX weeks XX/XX/year> to XX/XX/year> XX/XX/year> to present ( ongoing ) I have been unable to use the car for substantial periods, yet I am still required to make monthly loan payments XXXX represented that the vehicle passed a XXXX inspection, but based on the failures, this…

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In XX/XX/XXXX, I applied for financing with XXXX and paid a {$4700.00} down payment for a used vehicle ( VIN : XXXX ). XXXX withdrew the down payment on XX/XX/XXXX but never delivered the vehicle. They scheduled delivery and then delayed it XXXX times ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ), each time requiring me to re-sign purchase contracts even though I had never seen or inspected the car. XXXX website also forced me to sign all contracts before delivery ( deadline XX/XX/XXXX ), which contradicts XXXX own Retail Purchase Agreement stating I XXXX inspect and reject the vehicle at delivery and must be able to review contract terms before signing. I repeatedly requested the repair order, emissions test paperwork, and a written summary of repairs, but XXXX refused to provide them, stating these documents are not typically provided.…

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I purchased a vehicle from Carvana on XX/XX/year> and buy the return policy I did returned on XX/XX/year> well within the 7 days money back satisfaction guarantee policy, I was told I was going to receive my refund check/cashier 's check in 10-15 days but I't been almost a month and no money back, everything time I call them they tell me something different and no one will own up to it to process my refund.

I am filing this complaint because XXXX is reporting a repossession account inaccurately and has failed to provide legally required documentation to validate the account. The information being reported to the credit bureaus is incomplete, inaccurate, unverifiable, and in violation of Federal law, including FCRA, FDCPA, and UCC Article 9. Despite requesting validation and documentation from XXXX, they have failed to provide : Notice of Intent to Sell ( required by UCC 9-611 ) Post-Sale Deficiency Notice ( required by UCC 9-616 ) Itemized deficiency balance calculation Proof of sale, including date, location, buyer, and sale method Payment history and ledger Reinstatement/Redemption amount at time of repossession Contract establishing the debt and terms Without these documents, XXXX can not legally claim a deficiency balance or report a repossession.…

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Traded XXXX XXXX XXXX XXXX back to XXXX for XXXX XXXX XXXX XXXX after responding to email about giving me more money for the trade ( XXXX ) .. On XX/XX/XXXX i recived contract and thought it looked low as my new car payment would be decreased from XXXX to XXXX monthly. I phoned XXXX and was assured everything was correct and was told i had positive equity in my trade. I said lets do it, a few weeks later im still getting calls about the traded in car for payment. It has been over XXXX, they made a clerical error and processed the new loan ( both with bridgecrest ) like i didnt still owe on XXXX vehicle so now they want me to resign new contract raising my payment to XXXX which i wouldve never accepted. i have not signed the new contract and am being threatened with repossession of the XXXX which they have in their possession. feels like a bait XXXX switch and its now impacting my credit. Cars registered in NC but traded in Florida.

On XXXX XXXX, 2025, I purchased a XXXX XXXX XXXX XXXX from Carvana, financed through XXXX. Shortly after, Carvana discovered they had charged and financed the wrong North Carolina sales tax amount ( {$900.00} instead of the correct {$660.00} ). Carvana informed me they had to rebuild the entire loan to correct this error. I was explicitly told ( in writing and on recorded calls ) to pause all payments because any payment would restart the rebuild process and further delay registration. As a result : -Every payment I have sent from XXXX through XXXX 2025 has been held and not applied to my loan by Bridgecrest/Carvana XXXX -My temporary tag expired XXXX XXXX, 2025, leaving me unable to legally drive the vehicle for several days. XXXX XXXX notices via text and email thanking me for making every payment.…

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