I am filing a complaint against Checkr regarding an inaccurate Social Security Number verification issue. I provided valid documentation, including my Social Security card and passport, yet Checkr reported that my SSN could not be verified. This has negatively impacted my ability to complete a background check for employment. I requested clarification and reinvestigation, but the issue remains unresolved without a clear explanation of the source of the error. I believe this may be a violation of my rights under the Fair Credit Reporting Act, which requires accurate reporting and proper investigation of disputes. I am requesting that Checkr correct or properly investigate this issue and provide transparency regarding the source of the mismatch.
CFPB COMPLAINT DATABASE
Checkr, Inc.
130 real consumer complaints filed against Checkr, Inc. at the Consumer Financial Protection Bureau in the last 12 months. 0 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Incorrect information on your report86
- 02Problem with a company's investigation into an existing issue34
- 03Improper use of your report9
- 04Identity theft protection or other monitoring services1
Top states filing
Recent complaints
The 30 most recent complaints against Checkr, Inc. where the consumer chose to publish their narrative.
Name : XXXX XXXX Address Line : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Document Date : XX/XX/XXXX REQUEST LETTER TO REMOVE INACCURATE INFORMATION Please accept this formal letter as my first request to investigate and remove derogatory accounts/items from my consumer report. Going over my report, I have found it has errors. It has come to my attention that you are reporting what I believe to be inaccurate data, which I dispute, and this letter is an appeal for your assistance. As a consumer reporting agency 15 U.S.C. $ 1681a ( f ), you are governed by the Fair Credit Reporting Act ( 'FCRA '' ). 15 U.S.C. 1681, et seq., which protects consumers from inaccurate, outdated, or invalidated information reporting of their consumer file. The FCRA states that it's the consumer reporting agency 's responsibility to ensure that all information contained within consumer files is accurate and free from errors.…
I underwent a background check conducted by Checkr for employment purposes. The report included a record from the U.S. District Court for the District of Columbia marked as Consider. However, this record is sealed and was null and voided by judicial order, meaning it is legally non-reportable. Despite providing Checkr with a judges signed letter and court docket showing the sealed status and nullification, Checkr verified the record as accurate and reportable without correcting or removing it. This inaccurate reporting has resulted in a loss of employment opportunity. I dispute this as a violation of the Fair Credit Reporting Act and request correction and deletion of the sealed, non-reportable information.
Checkr completed my background report for XXXX in XX/XX/XXXX. After the report was marked complete, I submitted a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to Checkr and requested that it be attached to my background report as supporting documentation and made visible to the employer. Between XX/XX/XXXX and XX/XX/XXXX, I contacted Checkr multiple times by email and through their support portal requesting written confirmation that this certificate was added to my report. Instead of answering my request, Checkr repeatedly responded with unrelated explanations about motor vehicle records ( MVR ) and employer hiring decisions. Checkr has never clearly confirmed whether the certificate was attached to my report or provided any written policy explaining why it can not be added. This has prevented my background report from being complete and has interfered with proper consideration of legally relevant documentation under New York law.…
I am filing this complaint against Checkr , Inc. for inaccurate background check reporting, continued reporting after notice, and obstruction of my statutory right to access consumer reports used for adverse employment actions. Checkr prepared multiple background check reports about me that were provided to employers and gig platforms ( including XXXX, XXXX, XXXX XXXX, and XXXX ). These reports contained criminal case information from XXXX XXXX, Washington that was reported as pending, guilty, or otherwise adverse before adjudication, after legal discharge, and after vacatur, despite my fulfillment of all court obligations by XX/XX/year>. I formally disputed this information in writing. Checkr acknowledged receipt of my dispute. Despite this notice, Checkr continued to publish the same inaccurate information, resulting in additional adverse actions and loss of income.…
I have been disputing inaccurate and outdated driving record information reported by Checkr for approximately three months. My North Carolina driving record was legally corrected by the court, and the corrections were confirmed by the NC DMV. My drivers license is active and my points were properly reduced after compliance with all court requirements. Despite submitting certified court documents and my updated Motor Vehicle Record multiple times, Checkr refused to correct the inaccurate information and closed my disputes stating that they would not change their decision. As a result, I have been denied multiple work opportunities and have suffered financial harm based on inaccurate background report information. Checkr failed to conduct a reasonable reinvestigation and failed to ensure maximum possible accuracy of my consumer report, as required under the Fair Credit Reporting Act ( 15 U.S.C. 1681 ).
Name : XXXX XXXX Address Line : XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX, PA XXXX Document Date : XX/XX/XXXX REQUEST LETTER TO REMOVE INACCURATE INFORMATION Please accept this formal letter as my first request to investigate and remove derogatory accounts/items from my consumer report. Going over my report, I have found it has errors. It has come to my attention that you are reporting what I believe to be inaccurate data, which I dispute, and this letter is an appeal for your assistance. As a consumer reporting agency 15 U.S.C. $ 1681a ( f ), you are governed by the Fair Credit Reporting Act ( 'FCRA '' ). 15 U.S.C. 1681, et seq., which protects consumers from inaccurate, outdated, or invalidated information reporting of their consumer file. The FCRA states that it's the consumer reporting agency 's responsibility to ensure that all information contained within consumer files is accurate and free from errors.…
XXXX denied me the ability to work based on a background check conducted by Checkr. When I access my Checkr Candidate Portal, no report appears and no records are listed. I have no criminal history. I am unable to review, dispute, or obtain a copy of the report that was used against me. I am requesting that Checkr investigate, confirm whether a report exists, and provide written confirmation of the results in compliance with the Fair Credit Reporting Act.
Dear Consumer Financial Protection Bureau, I am submitting a formal complaint regarding Checkr , Inc., a consumer reporting agency, for violations of the Fair Credit Reporting Act ( FCRA ) in connection with my employment/driver status with XXXX Technologies XXXX XXXX XXXX Checkr provided a consumer report used by XXXX to deactivate my driver account. This adverse action appears to be based on inaccurate or incomplete information, and Checkr has failed to conduct a reasonable reinvestigation despite my attempts to correct the record. Specifically : I have been an XXXX driver for over 10 years, completed XXXX trips, maintained a XXXX rating, and have no traffic citations in over XXXX years. I purchased my own XXXX XXXX XXXX ( XXXX ) from the state, which verifies my clean driving history, but Checkr refused to accept this documentation.…
I am submitting this complaint to report an issue with a background check conducted by Checkr , Inc. The report they provided contains incorrect and inaccurate information about me, which has negatively affected me. I have verified with the Department XXXX Motor Vehicles that my driving record is clear, with no violations, points, or pending issues. However, Checkr reported information that is outdated and incorrect, suggesting that there is still a pending matter on my record. This information is false and does not reflect my current legal status or driving history. I have taken all necessary steps to confirm the accuracy of my records, and the DMV has confirmed that there is nothing on file. The error appears to be solely on the part of Checkrs reporting. This inaccurate report has caused me inconvenience and potential harm, and I request that the Consumer Financial Protection Bureau investigate this matter and ensure that Checkr corrects the errors immediately.…
In XX/XX/XXXX, I received a minor traffic citation in XXXX XXXX, NC : No Operators License ( XXXX XXXX XXXX XXXX XXXX ), Case # XXXX. I legally paid the fine in full on XX/XX/XXXX ( balance {$0.00} ). At that time, I was driving with my valid foreign license while completing the process to obtain my North Carolina drivers license. On XX/XX/XXXX, I obtained my valid North Carolina Driver License ( DL # XXXX ). Since then, I have had no new charges, no criminal history, and no open cases. My license has remained ACTIVE, Class C, with all information updated and in good standing. CHECKR REPORT ( XXXX ) CLEAR AND ACCURATE On XX/XX/XXXX, Checkr completed a full background check for employment purposes. This report was labeled Clear and did NOT list any misdemeanor or criminal records whatsoever.…
ANONYMOUS COMPLAINT AND REQUEST TO DISPOSE OF CONSUMER REPORT INFORMATION BY RESALE OR TRANSFER TO A FEDERAL AGENCY OR DEPARTMENT. ANONYMOUS CONSUMER, Plaintiff v. {$570000.00} CHECKR REPORT ID : XXXX, et al., Defendant. I. JURISDICTION AND AUTHORITY : 1. This Complaint is submitted to the Consumer Financial Protection Bureau pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. 2. The CFPB has jurisdiction over consumer reporting agencies, furnishers of information, and users of consumer reports for violations involving accuracy, reinvestigation, and improper retention or disclosure of consumer report information. II. PARTIES : 1. Plaintiff : ANONYMOUS CONSUMER ( Consumer ) 2. Defendants : a. CHECKR REPORT ID : XXXX ( Defendant Property ) Address : XXXX XXXX XXXX, XXXX XXXXXXXX, XXXX XXXXXXXX XXXX XXXXXXXX ; Alternative Address : XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXXXXXX ; Alternative Address : XXXX XXXX XXXX, XXXXXXXX XXXX XXXX b.…
What happened : In XX/XX/XXXX, I received a notice from XXXX stating that my shopper account was permanently deactivated due to an alleged failure to pass a criminal background check conducted by Checkr. When I reviewed the background report, I found that the only item listed was a minor misdemeanor from XXXX for No Drivers License, which was fully resolved and paid in XX/XX/XXXX. This is not a disqualifying offense under XXXX own guidelines, and it should not impact my eligibility to work. I appealed the deactivation through XXXX official appeal process, but my appeal was denied without any explanation or meaningful review. XXXX did not provide details about how this record was evaluated or why it was used to permanently deactivate my account. I also attempted to request clarification regarding the background check, but I did not receive sufficient information or a proper investigation into my concerns.…
Checkr is reporting an expunged criminal record on my background check. The case number is XXXX ( THEFT OF MERCHANDISE SHOPLIFTING & FAILURE TO APPEAR ). This case was officially expunged by a judge, and I provided Checkr with the courts signed expungement order multiple times. Despite this, Checkr responded that the information is accurate and complete and refused to remove it. Under the Fair Credit Reporting Act ( FCRA ), reporting expunged or sealed records is prohibited because it is legally inaccurate. This violates : 15 U.S.C. 1681e ( b ) failure to maintain maximum possible accuracy 15 U.S.C. 1681i ( a ) failure to correct errors after reinvestigation Because the case is expunged, it should not appear on any background check for any purpose. What I have done so far : I disputed the information with Checkr four times. I sent the official expungement order each time. Checkr still refuses to delete the expunged record and is continuing to report it.…
On XX/XX/year>, a state court issued a certified order fully expunging and sealing my misdemeanor XXXX in the XXXX Degree conviction ( Case # [ put case number here ] ). The order states the conviction is deemed never to have occurred and must be removed from all records. On XX/XX/year> ( XXXX days after the court order ), I sent formal FCRA disputes with the certified expungement order attached to Checkr, XXXX XXXX, XXXX, and XXXX the XXXX largest background-check companies used by employers. I have an immediate job offer that requires a clean background check to be completed by XX/XX/year>. The continued reporting of this legally expunged conviction is preventing me from starting work and is costing me wages I desperately need. These companies have known about the expungement for weeks ( Checkr and the others received my dispute and documents on XX/XX/year> ) yet have not yet removed the record. Under the Fair Credit Reporting Act ( 15 U.S.C.…
I am filing a complaint against Checkr , Inc. for repeatedly reporting an expunged criminal charge after multiple disputes. I have a XXXX ( XXXX XXXX XXXX ) charge that was fully expunged by court order. I have provided Checkr with certified expungement paperwork three separate times, along with a written dispute each time. Checkr has now completed a reinvestigation but continues to report the expunged charge. They are asking me to submit yet another dispute instead of removing the verified expunged record. This violates the Fair Credit Reporting Act ( FCRA ), which prohibits consumer reporting agencies from reporting expunged or sealed records. I am requesting CFPB assistance in requiring Checkr to : 1. Remove the expunged charge from all current and future background reports. 2. Provide written confirmation of the correction. 3. Stop requiring repeated disputes for the same proven issue.…
I am a brand-new applicant for XXXX ( new account, never activated, never drove or delivered ). During the initial sign-up process on XX/XX/year> I accidentally entered XXXX digit wrong in my Social Security Number ( SSN ). Checkr flagged the report as SSN trace suspended because of this incorrect SSN I provided at registration. XXXX support and a supervisor told me they can not restart the background check or correct the SSN ( multiple chats, no ticket number provided ). Checkr redirects me back to XXXX. This is inaccurate personal information on my employment consumer report. It prevents me from activating my new account and earning income. I have been unable to work since XX/XX/year>. I request that Checkr immediately correct the SSN on the report under FCRA 1681i and that a new background check be run so my XXXX account can be activated.…
On XX/XX/XXXX, I filed a dispute with Checkr because they are reporting a criminal charge on my background check that is inaccurate. My report lists XXXX XXXX {$100.00} < {$750.00}, but this is false. I was XXXX on XX/XX/XXXX, but the charges were never filed, never taken to court, and were officially dropped. No criminal case exists. Under the Fair Credit Reporting Act ( FCRA ), an arrest without a filed case or conviction can not be reported as an active criminal record. To prove the information was inaccurate, I submitted a certified criminal background search from the XXXX XXXX XXXX dated XX/XX/XXXX. This is the official XXXX XXXX XXXX. The document clearly states : No misdemeanor records under my name No criminal cases on file No history since XXXX Even after receiving certified proof, Checkr refused to correct the report. They stated the documentation was insufficient, even though it is the highest level of legal verification.…
Checkr conducted a background check on me, and although all of my charges were fully dismissed, the report continues to show a Consider result instead of Clear. This inaccurate status is preventing XXXX from reactivating my account. For years, I have disputed this with Checkr and repeatedly provided official documentation proving that every charge was dismissed. Despite this, the report has never been corrected. I contacted the CFPB for assistance. You reached out to Checkr on my behalf, and they emailed me, but once again, no corrections were made. The report remains unchanged, and the issue continues to block my ability to work. I am requesting help to ensure that Checkr accurately reflects the dismissed charges and updates my background check to a Clear status.
Issue : Inaccurate motor vehicle information reported by Checkr & failure to correct after dispute I am filing a complaint against Checkr , Inc. for failure to correct inaccurate information on my Motor Vehicle Report ( MVR ) after multiple disputes, in violation of the Fair Credit Reporting Act ( FCRA ). Checkr is reporting inc orrect CDL/suspension information on my background check. I visited the Georgia Department of Driver Services ( DDS ) in person and obtained an official, certified Motor Vehicle Report ( MVR ), which DDS confirmed is the only documentation the State of Georgia provides regarding license status and driving history. DDS does not issue supplemental letters or alternate reports. I submitted this certified MVR to Checkr during the reinvestigation process, as required under FCRA 611 ( a ). Despite providing the only state-issued, authoritative document, Checkr continues to delay or request unnecessary documentation that does not exist.…
I am submitting a formal dispute under the Fair Credit Reporting Act regarding inaccurate felony information on my background report. XXXX is reporting the original felony arrest charges from my XXXX cases. However, I did not plead to or get convicted of any felonies. The final disposition in court records clearly shows XXXX XXXX XXXX XXXX ( {$200.00} {$1000.00} ) XXXX XXXX XXXX XXXX XXXX XXXX These misdemeanor dispositions replaced the original felony arrest charges as part of a plea agreement. Multiple other consumer reporting agencies reflect the correct misdemeanor charges, proving the correct information is available in the county system. Reporting the original felony charges instead of the reduced misdemeanor convictions is inaccurate, misleading, and a violation of FCRA 1681e ( b ) and 1681i, which require accurate and current disposition reporting. I request the following : XXXX. Removal of all felony entries. XXXX. Replacement with the correct misdemeanor charges.…
I am submitting this complaint because Checkr has not properly resolved an ongoing issue with my background report. For the past year, I have repeatedly disputed the report and provided official court documents showing that all charges listed were fully dismissed with no convictions. Despite submitting dismissal paperwork multiple times and communicating with Checkr through their dispute process, the report continues to return a Consider status instead of XXXX. This inaccurate status is causing me to be denied work through XXXX, even though there is no disqualifying information on my record. Checkr has not corrected the report or provided a meaningful explanation for the continued inaccurate status after multiple disputes. I am requesting a full reinvestigation and correction of my background report to accurately reflect that the cases were dismissed
On XX/XX/year>, the XXXX XXXX XXXX XXXX granted my petition under California Penal Code 1203.4, which dismissed my underlying conviction and released me from all penalties and disabilities. Under California law, when a conviction is dismissed under PC 1203.4, it is legally deemed not to have occurred for employment purposes, and third-party reporting agencies may not continue reporting it as an active conviction. Despite this legally binding order, Checkr continues to display the dismissed conviction and related DMV actions ( including a reckless driving violation and suspension code 133532 ) as current, negative, or unresolved. My DMV driving record is fully valid and active, and the related matters have been cleared by the court and the California DMV. I contacted Checkr and provided the official court documents.…
Name : XXXX XXXX Address Line : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Document Date : XX/XX/XXXX REQUEST LETTER TO REMOVE INACCURATE INFORMATION Please accept this formal letter as my first request to investigate and remove derogatory accounts/items from my consumer report. Going over my report, I have found it has errors. It has come to my attention that you are reporting what I believe to be inaccurate data, which I dispute, and this letter is an appeal for your assistance. As a consumer reporting agency XXXX U.S.C. $ XXXX ( f ), you are governed by the Fair Credit Reporting Act ( XXXX '' ). XXXX U.S.C. XXXX, et seq., which protects consumers from inaccurate, outdated, or invalidated information reporting of their consumer file. The FCRA states that it's the consumer reporting agency 's responsibility to ensure that all information contained within consumer files is accurate and free from errors.…
I am submitting a formal dispute regarding inaccurate information on my background report. The report lists driver suspension, and unpaid fine on XX/XX/year>, that has been fully resolved and paid. The Florida court record confirms this, and the Florida Department of Highway Safety and Motor Vehicles ( FLHSMV ) verifies that my drivers license is currently valid. Because this information is outdated and misleading, I respectfully request that you remove this entry on my report.
I am filing this complaint because Checkr has failed to resolve or respond to my background check dispute within the legally required timeframe. On XX/XX/year>, I submitted a formal dispute through XXXX website regarding a background check report that incorrectly listed a charge for False Statement to Obtain Benefits. This charge is still pending in court and should not have been treated as a final conviction or used to disqualify me from working. As part of my dispute, I attached official court documents showing that I have been actively paying restitution on this matter for over a year and that the case has not resulted in a conviction. Despite providing this documentation, Checkr has not updated my background report or provided any response or status update. More than 30 days have passed since my dispute was filed, far exceeding the time allowed under the Fair Credit Reporting Act ( FCRA ) for a consumer reporting agency to complete its reinvestigation.…
XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX Date : XX/XX/year> Consumer Financial Protection Bureau XXXX. XXXX XXXX Washington , DC XXXX Subject : Formal Complaint Against Checkr , Inc. for Reporting Inaccurate and Premature Criminal Information To Whom It May Concern, I am submitting this complaint regarding Checkr , Inc., a background screening company that has reported inaccurate and incomplete criminal information to my employers, resulting in my loss of employment. Specifically, Checkr has reported pending forgery-related charges as though they were finalized convictions. This information is * * premature, misleading, and incomplete * *, as the case has not yet been adjudicated or resolved in court. Under the Fair Credit Reporting Act ( FCRA ), background reporting agencies must ensure the maximum possible accuracy of the information they provide.…
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX ( XXXX ) XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX. XXXX XXXX Washington , DC XXXX Subject : Complaint Regarding Inaccurate and Misleading Background Reporting by Checkr , Inc. Dear Sir or Madam : I, XXXX XXXX XXXX, am submitting a formal complaint regarding inaccurate and misleading consumer information being reported by Checkr , Inc. to potential employers. The background report in question, Report ID : XXXX, contains false location information and outdated criminal data that are negatively impacting my employment opportunities and financial stability. -- - Details of the Dispute I am the subject of Connecticut criminal case XXXX ( XXXX XXXX XXXX, Statute 53a-59 ( a ) ( 2 ) ), XXXX XXXX, CT, with a disposition date of XX/XX/XXXX. I have never resided in the state of Maryland, yet Checkrs report incorrectly associates me with XXXX, MD and XXXX XXXX, MD.…
I filed a dispute with Checkr about a mislabeled background report. My conviction was Careless and Imprudent Driving ( XXXXXXXX XXXX ), but Checkr reported it as Reckless Driving. Checkr denied my dispute within minutes, showing they did not conduct the required reinvestigation. I am attaching the Missouri court record proving the correct offense.
FCRA NOTICE OF VIOLATION AND DEMAND FOR PERMANENT DELETION OF CRIMINAL RECORD DATA Date : XX/XX/XXXX To : Checkr , Inc. Attn : Consumer Relations / Compliance Department 1 XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, CA XXXX Email : XXXX From : Name : XXXX XXXX XXXX Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX : XX/XX/XXXXXXXX XXXX XXXX Subject : Formal Notice of FCRA Violations and Demand for Permanent Deletion of Criminal Record Information Dear Checkr Compliance Department, I am submitting this formal notice pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., concerning serious violations of my rights as a consumer. Upon reviewing my consumer disclosures and prior reports furnished by Checkr, I have reason to believe that your company has collected, maintained, and/or furnished my criminal record information to third parties : 1. Without a valid permissible purpose as required by 15 U.S.C. 1681b ( a ) ; and/or 2.…
Same thing happen to you?
Upload your evidence. We draft a formal complaint with citations in 10 minutes. CFPB legally forces a response in 15 days.