Chime

XX/XX/XXXX at XXXX attempted to withdraw {$200.00} from using my card but received a message on the ATM screen stating amount requested {$200.00} amount dispensed {$0.00}. I called Chime XXXX minutes after I had a notification for {$200.00} being deducted from my account for an ATM withdraw and notified them that it was a non-dispense and asked to file a dispute they told me that these transactions typically resolve themselves to give it some time and call back if it didnt correct itself. XX/XX/XXXX called and filed dispute with Chime. Was told that it does not qualify for a provisional credit of {$200.00} that it does not fall under regulation E that it falls under regulation Z and that it can take up to 90 days to resolve XXXX submitted written dispute details to chime of location of ATM at XXXX XXXX in XXXX, MN and also provided XXXX XXXX and the phone number listed on the ATM.…

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I had two disputes through chime for unauthorized transactions, The first one being On XX/XX/XXXX in the amount of XXXX which is a chargeback because I paid paid for a service I did not get. They have denied my claim 2 times. I have provided all necessary documents including a tracking number for the money that was refunded to XXXX from the hotel. On XX/XX/XXXX the money was sent back to chime. Per there policy a dispute can take up to 30 days. My claim was denied for reason I do not know, but the money was refunded and I was denied. My second dispute is unauthorized transaction that chime told me to dispute for XXXX. Ranging from a multitude of transaction and I was denied twice. I want my money deposited back in my account please.

Had ID thief at XXXX XXXX stealing money. Moved to Chime XX/XX/XXXX. Very first statement had XXXX XXXX XXXX {$540.00} XXXX, and hundreds in XXXX charges THAT I DIDN'T MAKE, with accounts made with my information. Chime refunded ALL OF IT, over {$900.00}. Never did again. Told them XXXX times to NEVER PAY THESE THINGS THEY'RE FRAUD - THEY NEVER STOPPED. PAID XXXX UP UNTIL XX/XX/XXXX, SENT THIEF CREDIT ( {$2000.00} ) FROM MY ACCT. I SAW EMAIL. ASKED HER IF SHE'D LIKE MORE. WERE XXXX XXXX CHARGES IN XX/XX/XXXX. UNTIL ID THIEF KNEW I WAS CALLING THE XXXX. SHE CLOSED XXXX ACCOUNT. Have not seen a statement other than XXXX since mid XXXX. Am TOTALLY BLOCKED OUT OF ACCOUNT BECAUSE I'D THIEF CHANGED PASSWORD. THEY HAVE NEVER, EVER GIVEN ME FRAUD DEPARTMENT. They hang up on me. Lie say they're fraud dept, pass phone around and lie.…

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I am disputing a {$190.00} international money transfer sent via XXXX on XX/XX/XXXX XXXX using my Chime account ( Ref : XXXX ). The payment was for merchandise that was never delivered. On XX/XX/XXXX the merchant ( Jb ) admitted in writing that they were still in possession of my funds ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). I requested a full refund and was left on read The merchant has read these messages ( confirmed by read receipts ) but has refused to issue the refund or provide any proof of shipment. I filed disputes with both XXXX and Chime, but they were denied without a proper investigation into the non-delivery. I am requesting a reinvestigation under Federal Regulation E for a 'Notice of Error ' due to the merchant 's failure to provide the goods and their subsequent refusal to return the funds they admit to holding I have already disputed this with XXXX and Chime, but they denied my claims.…

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I am filing a complaint regarding a dispute claim that has been mishandled and excessively delayed. I initially filed a dispute with my Chime bank, and the claim was wrongfully closed due to an internal error. The bank later acknowledged this issue and reopened the claim. Since then, it has been nearly XX/XX/XXXX days, and I have submitted all requested documentation promptly and in full. Despite my compliance, I have not received a final resolution, a clear update on the status, or any provisional credit during this extended review period. This delay is causing financial hardship and appears to be a failure to properly handle the dispute in a timely manner. I am requesting : - Immediate review and resolution of my claim - Clear communication regarding the outcome - Any provisional credit I may be entitled to due to the delay I believe my claim is not being handled in accordance with required timelines for dispute investigations.…

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I am filing a complaint regarding my credit unions refusal to credit losses resulting from a documented fraud by misrepresentation. I was the victim of an online advance-fee scam involving a fictitious puppy adoption and a fake logistics company operating under the name XXXX XXXX XXXXXXXX XXXX XXXX I sent funds only because of material misrepresentations. No goods or services were ever delivered, and the entity involved was not legitimate. I promptly reported the fraud, filed a police report ( XXXX XXXX # XXXX ), and filed an FBI Internet Crime Complaint ( XXXX ID : XXXX ). I also contacted Chime, which documented the fraud but stated it could not reverse the funds due to policy limitations, not because fraud did not occur. Despite this, my credit union ( XXXX ) denied reimbursement and stated the following : We are unable to intervene on your behalf for this transaction. This transaction was authorized and completed by cardholder.…

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Filed a dispute on XX/XX/XXXX for unauthorized charges made from my bank account by a foreign company. I let them know I'd be submitting more information due to being pretty certain who made the charges. They denied my dispute immediately. By the XXXX, I had the police call card and a affidavit from the person responsible for the charges. I submitted both on the XXXXXXXX XXXX XXXXXXXX. Today is XX/XX/XXXX and I have heard nothing from the resolutions department. Please keep in mind this is {$5600.00} of my money.

I sent {$600.00} through XXXX for a business deal. XX/XX/year>. The person misled me and showed fake/scheduled transactions to make it look like they sent me money. They then tried to get more money from me. I believe this is a scam and I want to file a fraud dispute and request a recall. I tried to dispute it with my bank but they didnt allow me to dispute it and this person has blocked and changed his numbers

This complaint concerns my late fathers Chime checking account. My father passed away on XX/XX/year>. On XX/XX/year>, unauthorized debit card transactions totaling approximately {$1400.00} were made by a woman without permission. A police report has been filed and law enforcement is involved. I contacted Chime multiple times and was told by three representatives that the account would not be closed due to the active fraud claim and investigation. I provided the requested death certificate and identification documents. Despite this, the account was closed and only {$400.00} was acknowledged, with no reimbursement of the fraudulent transactions. I was unable to reach the fraud department and could not get clear answers. I am requesting reimbursement of {$1400.00}, release of the remaining {$400.00}, and preservation and access to account records for the police investigation. The total amount owed is approximately {$1800.00}.

Chime closed my account, they sent me an email that said I had fraud activity. I didn't use my card today and have had this account for over 5 years. They refuse to tell me any specifics and only keep repeating the same thing vague statement, " at this moment your account is suspended. '' They said I am not allowed to speak to anyone else at Chime about this, I am not allowed access to my hard earned money, they do not have a timeline in which the problem is fixed. I am beyond appalled with the deplorable customers service who can barely understand and speak English. I am not a XXXX but please have people in customer service that can service customers properly. I want a reason why they shut my account off. Also, they are just trying to take my hard earned money. XXXX XXXX

I signed up with Chime for a pre-paid debit card to manage monthly subscriptions aside from my normal monthly credit card charges. I was surprised to get a credit alert from the XXXX and XXXX that a new credit account was created in my name despite my credit file being locked/frozen with all XXXX credit companies. As it turns out Chime created a credit builder credit card in my name without my informed consent / approval. They also never checked the file to see if its frozen which should prohibit new accounts to be created. So Chime improperly opened a credit card when all I signed up for was for a pre-paid debit card and ignored the status of the credit report and created an account without checking if its frozen. I have near perfect XXXX XXXX that I curated over decades and would never need a credit builder card and my score dropped by over XXXX points with this card being added to my locked / frozen credit file.

I am filing a complaint regarding Chimes handling of a fraud case. On XX/XX/year>, I was scammed into sending {$28.00} via Chime to another user ( $ XXXX XXXX XXXX The transaction was induced under deception by a fraudulent online business. I reported this to Chime and requested assistance, but I am not receiving adequate support or resolution. This is not a buyers remorse situation this is fraud. The recipient is actively scamming users, and Chime has the ability to investigate and take action on accounts within their platform.

Chime Bank, with which I have an account online, gave {$400.00} of my money to a merchant called XXXX That sent me a add saying I could get 6 free products so i begin to choose the products but then noticed it was a deception and on XX/XX/XXXX which was a Sunday I cancelled the orders and have screenshot I cancelled it and also have a screenshot when I asked XXXX about in chat they said they had no orders from me. I disputed the charges with Chime and sent them all this legal evidence and three times without notice they claimed a investigator with chime denied my claim so i disputed it again. I am 100 % XXXX and the money I had in chime was my social security money and chime just gave it to XXXX with no proof whatsoever.

I am a Chime member filing this complaint regarding two primary issues : ( 1 ) An unauthorized {$9.00} transaction from XXXX on XX/XX/year>, and ( 2 ) A failure by Chime Member Services to provide reasonable accommodations for my XXXX ( XXXX ) during the dispute process. 1. Unauthorized Transaction : I noticed a charge for {$9.00} from XXXX. I do not have a XXXX account and did not authorize this charge. When I contacted Chime support via chat to dispute this, the agents ( identified as " XXXX '' and " XXXX '' ) refused to open a formal dispute and instead repeatedly sent automated scripts telling me to call a phone number. 2. Violation of ADA / Failure to Accommodate : I explicitly informed the Chime agents that I am XXXX and required assistance navigating the dispute process via the chat interface as a reasonable accommodation.…

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From XX/XX/2026 to XX/XX/2026, Ive had over {$18000.00} used from my chime account. Theres a lot of unusual activity on my account within XXXX days XXXX almost {$10000.00} was used for this online platform. They go under different names I have disputed it and they have yet to resolve it. They deny my claim within XXXX hours I have sent police reports I have sent in all the emails showing that my account was compromised. They have yet to fill to keep my account safe while I was on the phone with a life agent, this merchant was attempting to withdraw money from my account for large amounts of money, and the transactions are back to back. I have reached out to Chime many many times Ive been hung up on. They told me they safeguarded my account. They lied. They even admitted to lying about not properly handling my account and not safeguarding it. They didnt flag it. They didnt even notify me of these transactions happening in my account on some of the disputes.…

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I had a checking account with Chime that was recently closed without a clear explanation. I have contacted customer support multiple times and have not been provided with a specific reason for the closure or any opportunity to resolve the issue. I am requesting : 1. A clear explanation for why my account was closed 2. A review of my eligibility to reopen the account 3. Confirmation that any remaining funds or transactions have been properly handled I believe I have acted in good faith as a customer and would appreciate a formal review of my account status.

Writ of Garnishment placed on account and dissolved by court order on XX/XX/year>. Multiple phone calls were made to customer service in order to get this resolved. Only told to call the creditor when a court order should be sufficient to release the funds and reinstate the account. Multiple escalations were made allegedly by the agent on the line and on the recent calls was told that because the account was suspended, the escalations did not go anywhere past an inbox to any sort of legal department or internal affairs. Emails were also sent and the automatic response is that these are not monitored. Funds have been held for almost a month with no response.

My phone was stolen on or about XX/XX/year>. During the time I did not have possession of my phone, an unknown individual accessed my Chime account without my authorization. While my phone was stolen, the individual sent messages to my personal contacts impersonating me and requested money. As a result, funds were sent to my account by my contacts under false pretenses. The same unauthorized individual then transferred those funds out of my Chime account without my knowledge or consent. I did not authorize, initiate, or approve any of these transactions. This was a clear case of account takeover and unauthorized electronic fund transfers. I filed a police report regarding the theft and fraudulent activity and provided this documentation to Chime. Despite this, Chime denied my dispute multiple times and failed to provide a sufficient explanation or evidence showing that these transactions were authorized by me.…

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I purchased a patio set from XXXX for XXXX dollars the set was missing parts so I returned it in hopes XXXX get a replacement XXXX said they didnt have a replacement in stock so they issued me a refund the refund never showed up I went back XXXX XXXX XXXX said its been sent from there end XXXX XXXX check with my bank I asked them for a receipt which they printed out for me as well as an confirmation email which they also provided I disputed the amount with chime provided all my proof XXXX a couple days later my dispute was denied I contacted chime XXXX asked XXXX be provided with the documents used in the decision of my dispute I have not received them I spoke with the dispute team XXXX who reopened the case because XXXX I quote I dont see any documents used except the XXXX you provided so now XXXX waiting for invisible documents XXXX be sent XXXX me and I still dont have a reason as XXXX why my dispute was denied if all my proof is accessible XXXX available.

I am reporting multiple unauthorized debit transactions that were not properly investigated by my financial institution. On XX/XX/year>, I reported an unauthorized transaction in the amount of {$900.00} ( Claim ID : XXXX ). The claim was closed within approximately XXXX days, including over a weekend, with a determination that no error occurred. I was not provided with sufficient explanation or supporting documentation. On XX/XX/year>, I reported a second unauthorized transaction in the amount of {$260.00} ( Claim ID : XXXX ). This claim was also denied with the same conclusion that no error occurred and closed in XXXX day. After the XXXX claim was denied, I contacted the merchant ( XXXX XXXX ) directly. The merchant confirmed that there is no account associated with my email address and no valid transaction tied to me. This indicates that the charge was unauthorized.…

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On XXXX the landlord of a rental properly contacted me in regards to a rental property available at address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. We set up a viewing time of XXXX on XX/XX/year>. After viewing the property, The landlord named XXXX XXXX XXXX sent me an application form from the website- https : XXXX after filling out the application we were approved and sent a lease agreement. We signed the lease agreement and were informed we needed to send the security deposit through Chime. He has his secretary by the name of XXXX XXXX request the amount of {$500.00} since that is the max that Chime allows for first time users. After sending the money, we got suspicious of the landlord because he became very pushy on sending the rest of the money. On XX/XX/year> at XXXX I called the Chime customer service line and they informed me that I could file a dispute as long as I filed a police report.…

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On XX/XX/XXXX of this year, someone fraudulently made purchases using my card information. I do not know how they obtained this information, as I have been out of the country since XX/XX/XXXX. On XXXX XXXX day these purchases were madethe bank sent me text messages issuing a fraud alert and asking me to reply to confirm whether or not I was the one who had made those purchases. I immediately replied " no, '' sinceas I am explaining hereI was out of the country. They responded that the transaction had been blocked and that the funds had not been withdrawn from my account. The transactions appeared as " pending, '' so I assumed that the money would indeed not be taken from my account. On Tuesday, XX/XX/XXXX, upon opening my app, I realized that the money * had * actually been debited, meaning the purchases had, in fact, gone through. That same day, I called Chime to explain my situation, and they opened a dispute to recover the funds from the XXXX transactions, which totaled {$350.00}.…

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On XX/XX/year>, I was alerted to suspicious activity on my account after receiving a fraud text regarding an unauthorized charge. I immediately responded that the charge was not authorized, and my account was restricted. Shortly thereafter, I received a phone call from an individual posing as a representative of my bank. Relying on this communication, I was deceived into actions that resulted in an unauthorized transfer of {$6400.00} from my account. I did not authorize this transaction, did not benefit from it, and reported the incident promptly. The transfer was the result of fraud and social engineering, and I am requesting full reimbursement of the {$6400.00}.

On XX/XX/year> at XXXX while at work, my phone number was fraudulently ported to another phone. I discovered this after work at XXXX pm. Due to the lack of a working phone and Internet, I was unable to contact agencies until arriving home. At XXXX Chime allowed someone unauthorized access to my account using a single sign on code, and {$170.00} was transferred out in XXXX transactions. I reported the fraud crime immediately upon returning home around XXXX. I was notified XXXX hours later the claims were denied and they are supposed to email me the records but I have not actually received them yet. They also refuse to close the account to prevent further fraud. There is a police report on the incident.

My chime account was hacked, when I didnt have an active number. 2 new numbers were used on my account and I had over XXXX transactions and money sent to others by the time I logged back in. I reported the fraud and chime still denied my claim. Please not that multiple devices were used and multiple numbers were changed and I did not have a phone number. Only an email.

On XX/XX/year>, at approximately XXXX XXXX, I completed a {$500.00} cash reload to my Chime account using the Chime barcode cash reload system at XXXX XXXX store # XXXX, located at XXXX XXXX XXXX XXXX XXXX XXXX. I provided a total of {$500.00} in cash to the store, which included a {$4.00} activation fee charged by the merchant. The store accepted the cash and issued a receipt for the transaction, which lists the reload product as CHIME XXXX XXXX The receipt includes the following details : Transaction # : XXXX Register : XXXX Timestamp : XX/XX/year> at XXXX XXXX Total Cash Paid : {$500.00} Despite the completion of the transaction and receipt confirmation, the {$500.00} reload never appeared in my Chime account. I reported the issue to Chime, and dispute claim # XXXX was opened. After investigation, Chime stated that their system did not receive a reload request associated with this transaction and determined that no error occurred on their end.…

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On XXXX XXXX 2026 my account was hacked for over {$1200.00}. XXXX transactions that were withdrawals and XXXX fee transactions. A withdrawal for {$500.00} to an account, unknown to me, ending with XXXX. A second withdrawal of {$500.00} to an account, unknown to me, ending with XXXX. A third withdrawal of {$180.00} to an account, unknown to me, ending with XXXX. A fee assessment to my account of {$8.00} ( Same account as above ). A fee of {$8.00} was assessed to my account, from the same, unknown bank account, ending with XXXX.

My phone was stolen on XX/XX/year>, which caused me to lose access to my financial accounts, including my account with Chime. I did not regain access to my accounts until XX/XX/year>, when I obtained a replacement phone. After regaining access, I reviewed my account on XX/XX/year>, and discovered multiple unauthorized transactions totaling over {$4000.00} including transactions conducted through XXXX XXXX. I did not authorize any of these transactions and did not give anyone permission to use my debit card, phone, or financial accounts. I promptly reported the unauthorized transactions to Chime and filed a police report regarding the theft and fraud. Despite this, Chime denied my claim, stating that no error occurred. Chimes decision does not properly consider that my phone was stolen and I had no access to my accounts during the time the transactions were made. These transactions were unauthorized electronic fund transfers.…

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I am filing this complaint regarding unauthorized transactions on my account with Chime. I noticed transactions that I did not authorize and immediately contacted Chime to report fraud. During that call, I specifically asked if any accounts were linked or if my account had been compromised. I was told everything was secure and there were no linked accounts. Despite reporting the issue and being reassured by Chime that my account was safe, additional unauthorized transactions continued to occur afterward. I did not authorize any of these transactions at any time. I filed multiple disputes with Chime and provided all requested information, including a police report. However, my claims have now been denied multiple times without proper resolution. This situation has caused significant financial hardship, including putting me at risk of losing my vehicle and impacting my ability to meet basic financial obligations.…

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I am filing a complaint against Chime regarding a stolen IRS tax refund that was deposited into an account associated with their institution. My tax refund was issued by the Internal Revenue Service ( IRS ), but it was deposited into a Chime account that does not belong to me or was accessed fraudulently. I have contacted Chime regarding this matter, and they have refused to return the funds or properly investigate the fraudulent activity. This situation involves identity theft and unauthorized receipt of federal funds. I am requesting that Chime : Immediately investigate the account that received the refund Provide documentation regarding the deposit and account holder Return the stolen funds or cooperate with the IRS in reclaiming the refund I am also requesting that this complaint be escalated due to financial hardship caused by the loss of these funds.…

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Chime suddenly reduced my XXXX limit from {$360.00} to {$60.00} for the month of XX/XX/year>, even though, as per their own customer service representatives, my direct deposits are stable, I have repaid all advances on time, and I have had sufficient funds monthly to cover both XXXXe repayments. I contacted Chime customer service multiple times, and they confirmed that nothing changed on my end, but refused to provide details or escalate for a manual review, stating the change is automatic as per the terms and conditions of using XXXX, and that I was speaking with the highest level of support speaking with a customer service representative Supervisor, and that while they agreed that I was correct and nothing had changed on my end, they are unable to help or escalate as there is no department available to help with this.

On XX/XX/year>, I received a Chime XXXX credit card in the mail. The card had my first and last name on it, but it was not a card that I had authorized, nor did I request it. I called an assistance phone number by Chime. The representatives kept asking for personal information such as my first and last name, SSN, home address, and phone number. I tried to give the Chime representative the card number that I received by the representatives reiterated that they need personal information in order to find and close the unauthorized account. The representatives refused to use the card number and ended the call without helping me.

I am filing a complaint against Chime regarding a sudden loss of access to my account and funds. On Thursday, I received a direct deposit into my account and was able to access and use my funds without issue. However, on Saturday approximately XXXX my account suddenly became inaccessible. Since then, I have been unable to view my balance, access my money, or use my card. The app displays an error message and instructs me to check back soon, but the issue has persisted for several days. I have contacted Chime support multiple times and have been given conflicting information. I have been told that : There is no flag or restriction on my account The issue is a glitch The problem would be resolved within a few hours Despite this, I still have no access to my funds. I have multiple case numbers, but no clear explanation, resolution, or timeline has been provided.…

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I closed my Chime checking account in XXXX of XXXX. Since then I have tried claiming the remaining balance from my account several times. The first attempt they claimed they mailed a check, but I never received it and moved to a new address in XX/XX/year>. I promptly made a new request, and again they claimed they were mailing it out but I didnt receive it. I moved again, and made a request when I moved, and made a new account because I kept running into the you closed your account excuse. Then they told me opening a new account was causing problems. Its been almost a year and I still havent received my money, and as far as Im concerned whatever investments theyre making are fraudulent.

Ive been a chime customer for over XXXX years and never disputed any transaction. A transaction was made from my debit card without my knowledge, my dispute was closed and I did not get my money back. I showed XXXX police reports and Im very upset that nothing has been done. The representatives wasnt very friendly, I felt as if they were rushing me off the phone and my concern didnt matter. The doesnt show appreciation as me being a chime member for almost a decade. Im really thinking about banking with some else.