Comerica

I had unauthorized charges on my debit card from different states. These charges were card present transactions. During the days of the fraudulent charges, I had legitimate charges of mine from California so how can they deny to pay my money back? My card can't be XXXX places at the same time. These charges were never authorized and it is theft with charges from other states. The fraudulent charges totaled {$2400.00} and the bank is refusing to pay me my money back and I am a senior citizen and veteran. Thank you.

I was arrested on XX/XX/XXXX and I did not process any transactions from that point forward on my XXXX XXXX XXXX XXXX. As of XX/XX/XXXX I have been at XXXX XXXXXXXX XXXX XXXX which is like a XXXX house located at XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX. ( I am still considered XXXX and have an earliest possible XXXX date of XX/XX/XXXX ) After about a XXXX being here I finally had access to internet and a regular phone to call the XXXX phone number to contact the bank. ( due to a blackout period when you first arrive. ) I called to verify my account status and discovered that there were a plethora of transactions not done by me. They were fraudulent and I opened up a dispute with Comerica. ( who handles the XXXX Veteran debit cards marked XXXX XXXX. Initially the gave me provisional credit of {$99000.00}. I eventually provided a letter for the XXXX XXXX here outlining my XXXX since XX/XX/XXXX.…

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Direct Express took XXXX cents off my debit card. They said the merchant ( XXXX ) took it because of an unpaid amount from XX/XX/year>. I called XXXX numerous times and they said they didnt have nothing to do with it. I dont owe them any money. XX/XX/year> Direct Express took XXXX off my card. Nobody will tell me why. They took it off and refuse to put it back on there. I dont owe XXXX any money from XXXX. I spoke with the manager at XXXX and they told me I dont owe them anything and Direct Express took it off my debit card. They were very rude to me and keep blaming it on the merchant. This is so unfair.

I filed a dispute with direct Express on XX/XX/XXXX of XXXX it was for a XXXX rental company in XXXX Kentucky they charged XXXX on my card I do not have an account there and it was unauthorized the only thing direct Express tells me is it still pending on Arronas end nobody is telling me anything and giving me the run around XX/XX/XXXX will be the full 90 days I haven't received any letters no notifications nothing both companies are incredibly rude and unprofessional the supervisors and every worker at direct Express are horrible I do not understand how our government lets us get benefits on this card the wait times are over an hour just for them to say they can't do anything and connect you to somebody else and you have to wait another hour I only received so much a month and that little amount could get me food or other things and these people simply do not care the entire call center is out of the US with no hope!!!!

The bank is in violation of Regulation E ( 12 CFR 1005 ) by refusing to initiate a dispute for a non-delivered order. '' " I have attempted to call multiple times and am blocked by automated 'high call volume ' messages that prevent me from speaking to a representative to file this dispute ''. The dispute is about a purchase I made with home depot they refuse to refund my money for merchandise they never delivered.

I have continuing problems using my XXXX XXXX card which my Social Security deposits get deposited. I especially seen to have problems getting cash. Twice on XX/XX/XXXX in the morning hours I was declined making legitimate cash withdrawal requests at a non bank ATM. Then I went to XXXX across the street from the ATM and tried to use my card to pay for an egg and cheese biscuit for {$7.00} and was declined. All XXXX times my balance was over XXXX dollars. I was very hungry at the time and needed the food. I was left with no money and no food and had to attend court where I was the Plaintiff and court session lasted most of the rest of the day. As seniors we need access to our money and XXXX XXXX can not give me any answers as to why this is happening. The card seems to work ok at local supermarkets such as XXXX XXXX in XXXX XXXX where I do my monthly shopping for food. I have been refused cash back at other retailers also.…

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There was a deposit made to a XXXX XXXX card by Social Security on XX/XX/XXXX. I did not have an open card with XXXX XXXX at the time. Supposedly XXXX XXXX returned the payment of {$1200.00} on XX/XX/XXXX. To date Social Security has NOT received these funds back and apparently no one at XXXX XXXX can track where the payment was returned to despite having a tracking number. I have numerous RECORDED telephone conversations as well as hand written notes of lies. I have been battling this since XX/XX/XXXX and here it is almost XX/XX/XXXX and no one can tell me where this money is. I NEED HELP. SOMEONE HAS TO BE ABLE TO TELL ME WHO I NEED TO SPEAK WITH. THERE IS NO WAY A PAYMENT CAN NOT BE TRACKED. I NEED HELP.

Back in XXXX on the XXXX of 2025 I had thought I didn't make the purchase with my debit card for this purchase but I'm guessing I did but at the end of the day this place it was inhabitable there were so many roaches and mice and I got kicked out for no reason and they didn't illegal eviction technically because I was technically a resident for how long I have been there in the state of Nebraska they also do 30 days lodging text type of thing and I had been there for more than 30 days they refused to do that and it refused to buy by state laws and rules and which is tax fraud but the roaches and whatever we're not I have the proof of everything I was not okay with that and I wanted my money back and I should be allowed to do that but they won't even allow me to chance to appeal it to explain to show anything

Page XXXX of XXXX Comerica Bank XXXX XXXX XXXX, TX Comerica Bank XXXX XXXX. XXXX, TX XXXX XX/XX/XXXX ( Friday ) Location : XXXX XXXX, XXXX, TX XXXX : Open a checking account ITF : son ( Payable Upon Death ) POC : XXXX XXXX XXXX XXXX Relationship Banker ) Event : I informed XXXX XXXX XXXX XXXX XXXX XXXX ) that my XXXX would be added to my checking account. The XXXX XXXX XXXX informed me that he needed to be present in order to be added to the account. COMPLAINT I XXXX. Date and Location of Incident On XXXX XX/XX/XXXX ( Friday ), I traveled to the Comerica Bank branch located at XXXX XXXX, XXXX, TX XXXX for the purpose of obtaining a XXXX XXXX cash advance. ( Reference : XXXX XXXX XXXX XXXXXXXX of the XXXX XXXX XXXX XXXX Comerica Bank to continue prepaid debit card services. ) XXXX. Purpose of Visit My intent was to request a cash advance from my XXXX XXXX prepaid debit card. XXXX. Initial XXXX Upon entering the branch, I approached a banker/agent described as a female, XXXX.…

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I have a HELOC with Comerica and I created an autopay schedule, I was told that the autopay expired. I went to the website to update and I got a form that I must deliver to a branch which is 30 miles away. During this process I noticed on the website there is no option to make a payment. I feel the Comerica makes it very difficult to make payments so the can potential foreclose or damage a customers credit rating to lock them into a higher rate, some sort of predatory lending scam. How can the CPPB assist me with making my payment? How is Comerica able to get away with making payments so difficult? This occurred XX/XX/year> when Comerica called me to inform me that my payment was passed due when I had autopay set up. The payment is {$430.00} a month. Please help XXXX XXXX XXXX

My check had stop from SSI because my mail came back. Then I went to SSI got it straight and changed to correct. They put my money on direct express card for this month. They had closed my car sent another. Ask for my ID I sent that 4 times. Still haven't released my money. I have XXXX and need for my medication. And bills. Causing me go in hospital. I did everything they ask, still have not got my money. I have XXXX XXXX. Can bearly talk or do anything. I don't need this right now. My money going to my XXXX account next month. I need my funds from my SSI released. Sent copies of my ID. I have everything I sent them.

I contacted Direct Express to notify them that I needed a new card due to mine being lost the representative never ordered me a new card I had to order it myself on the app once I realized that she didnt order my card. I then called back to get assistance finally spoke to someone because I needed to dispute transactions. I called and got an update on Thursday and my claim was still pending I called today Monday morning and I was told my claim was denied. I called in to see why I was denied got transferred to a fraud line a representative answered after being on hold for after being on hold for over an hour he asked me a bunch as if my account wasnt my account and then put me on hold and hung up as soon as he said please hold. I attempted to call back and all of a sudden they are experiencing extremely long call volumes.

My card was limited, and I couldn't use it online for XXXX purposes, because they limited it and didn't inform that they did that, and without any warning or text message or email, are sending me another card in seven to ten days without any warning, I keep trying to do my purposes and subscriptions, and they where not going though, I believe in my heart if they do this to enough people, they will charge them for a new card and it is a way to make money for them if they cancel and charge for new cards. I believe this is wrong and somebody has to change it They need better communications with their customers No other company for text drivers like

XX/XX/XXXXXXXX and XX/XX/XXXXXXXX I was told twice I could send in my temporary paper ID to verify my identity when I sent it in two days later I received a email stating they couldnt verify me and it was nothing they could do go to my local office I called them and asked why I was denied they told me they couldnt tell me anything go to my social security office I asked if I could send in my social security card and birth certificate the lady told me she didnt know I could try I sent in my information they denied me again told me to go to my local social security office I went to my local security office they said they no longer work with XXXX XXXX I reach out to u.s treasury they told me to flag the payments I did u.s treasury said they was able to verify the account was mines it was nothing they can do about it two checks with the amount of {$910.00} has went to this card and they will not grant me access to my funds after sending forms of ID they keep sending me to social…

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My name is XXXX XXXX, and I am seeking legal assistance regarding an ATM deposit dispute with my bank. On XX/XX/XXXX at approximately XXXX XXXX, I went to an ATM to deposit cash. I inserted a large amount of cash into the machine. The ATM malfunctioned and jammed, returning only some of my bills, but it kept {$360.00} of my money. The screen then instructed me to contact my financial institution, and shortly after that the ATM ejected my card and ended the transaction. There was a person behind me waiting to use the machine, so I left after the card was returned. I immediately contacted my banks fraud department before a bank employee arrived to service the ATM. At that time, I was told there was no record of my transaction in the system. However, they stated a bank employee was on the way to count the ATM. Later, after I filed a formal report, the bank told me the ATM counted correctly and that camera footage showed me receiving money back from the machine.…

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Fraudulent transactions and identity theft occurring while I was physically incarcerated. XXXX XXXX has denied my claims ( XXXX XXXX XXXX XXXX XXXX XXXXXXXX ) based on flawed logic and is refusing to apply federal " extenuating circumstances '' protections. Details : I was an inmate at the XXXXXXXX XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX ( Booking XXXX XXXXXXXX ). During this period, my roommate stole my XXXX State ID, cellphone, and laptop to fraudulently access my XXXX XXXX account. Violations of Regulation E ( 12 CFR 1005 ) : Physical Impossibility : XXXX XXXX denied my claims because the transactions were " local '' and used a " correct PIN. '' However, I was in a secure XXXX XXXX with no access to my devices or ATMs. The proximity is explained by the suspect being my roommate. Extenuating Circumstances : XXXX XXXX is refusing to investigate older transactions, citing a XXXX reporting limit.…

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Subject : Notice Failure in XXXX XXXX Class Action Settlement ( XXXX XXXX XXXX ) I am an XXXX and a XXXX XXXX cardholder ( Account : XXXX ). I am filing this complaint against Comerica Bank ( now a division of XXXX XXXX XXXX ) and its vendor, Conduent, regarding a systemic failure of notice in the XXXX XXXX XXXX settlement ( Case No. XXXX, XXXX. XXXX. ). Despite being a class member with denied fraud claims during the XXXX period, I was never notified of the {$1.00} XXXX settlement or the XX/XX/2024 deadline. This lack of notice constitutes a violation of due process and the court-approved notice plan. I have formally contacted the Settlement Administrator ( XXXX ) and the Corporate Secretary for XXXX XXXX XXXX ( XXXX XXXX ) to request a " Good Cause '' late claim acceptance.…

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My XXXX payments ( {$870.00} ) are deposited on the first of the month. I moved to a new apartment on XX/XX/XXXX and had to report my XXXX XXXX card stolen. I am now being evicted because I have been unable to access my payments since then. I have called XXXX XXXX repeatedly and am just told they can't verify my identity even after emailing them my state ID, birth certificate, social security card, and marriage certificate. I was told twice to go to the social security office and am getting the runaround between social security and XXXX XXXX as they both say the other is responsible for having my money sent back to social security. I went to the social security office on XX/XX/XXXX and XX/XX/XXXX. I now have a bank account to deposit my XXXX money into.

I am filing a complaint against Direct Express regarding a locked account and refusal to provide my account XXXX statement. My account was locked and I was instructed by Direct Express representatives to email a copy of my identification for verification. I complied and sent the requested ID XXXX XXXX at XXXX EST. I was told the verification review would take approximately 50 hours. After waiting over 72 hours, I contacted customer service again XXXX XXXX at XXXX EST. I was then told to resend the email and wait an additional 70+ hours. Representatives have also stated they can not confirm whether my verification email has even been received. I have already spoken with multiple supervisors one named XXXX and received the same response each time. No one is able to confirm receipt of my documents or provide any alternative solution. I urgently need my XXXX bank statement from my Direct Express account in order to finalize housing arrangements.…

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Case # XXXX for XXXX XXXX. My XXXX back payment is being withheld by Direct Express due to alleged fraud. I have submitted identity verification documents multiple times, but the contractor managing the card continues to reject them and my benefits remain inaccessible. I am requesting assistance to resolve this payment access issue and to open a case regarding the withheld funds. I have done everything possible on my end with no resolution over several weeks from Direct Express.

My son has been diagnosed with XXXX in XXXX. In XX/XX/XXXX, I applied for XXXX for him when he turned XX/XX/XXXXyears. A company called Direct Express issued a debit card for him. I was using the debit card to withdraw the money every month for him. I also downloaded the company 's app on my phone to access the transactions and balance. In XX/XX/XXXX, I forgot the password and after numerous tried the account was locked. I called Direct Express customer service to reset the password and the person I spoke to requested to talk to my son and he was asked if they can talk to me and he said yes. After I got on the phone the lady told me to hold on and she came back and told me my phone number does not match with my son 's social security number and will need his photo ID to verify the account. I told the lady my son does not have a photo ID. The account was subsequently blocked.…

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My card was locked on XX/XX/XXXX i payed for my daughters birthday photoshoot after that i couldnt use the card i call they told me identity myself and gave me an ID email, I did what they asked me which was send a picture of my State ID and Social Security Card, it took them 2 weeks to get back they told me thats not enough to verify myself, instead they told me to send my birth certificate and Social Security card i did just that and now its been 7 days without an response or anything from the company, i called the company the manager had an nasty attitude she didnt try to help me.

I was notified by letter that my account ( which is my social security deposit ) was frozen due to suspected fraudulent activity. I was unable to access the account online and spent collectively XXXX hours on hold to speak to an agent. When I finally got an agent she said that she couldn't see the details that I would have to verify my identity by email. I sent a copy of my license but it was expired so they rejected it. Next I sent copies of my social security card front and back and my birth certificate. They said they couldn't read it, but it was very clear images. I resubmitted it and they said they still couldn't verify my account so I should " step in '' to the social security office. Over {$1000.00} of my money is tied up there and I NEED it to pay my bills. Its always been impossible to get in touch with customer service to make inquiries or update information.…

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On or about XX/XX/year>, my XXXX XXXX debit card account was flagged for suspicious activity. I contacted XXXX XXXX and was informed that I would temporarily only be able to use my card for in-store purchases and that a replacement card would be issued. I received the replacement card on XX/XX/year> and successfully activated it. At that time, my account appeared to be functioning normally and I was able to access it. On XX/XX/year>, a substantial deposit from the Social Security Administration was posted to my account. Later that same day, without any warning or notification, XXXX XXXX completely locked my account. I am now unable to log into the account online or access my funds in any way. When I call XXXX XXXX customer service, representatives refuse to assist me because they claim they can not verify my identity. They state they can not send a verification code via XXXX or email, which prevents them from proceeding with verification.…

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I lost my card and when I called the XXXX XXXX system, there are no live operators, just a automated, prompt system that won't allow my to report a lost card and order a replacement card. I called up and put in my SSN instead of XXXX digit number ( Which i don't have because I lost the card ), after that it informed me that my pin was locked ( obviously because I lost it and someone tried to use it ). Then it proceeds to tell me that I need to put in my XXXX digit security code if you your Pin is locked. I DON '' T HAVE MY SECURITY CXXXXE! My card is lost I don't have the XXXX digit or the security code on the back, so guess what happens next......? NOTHING, it won't let me report my card stolen or lost and won't let me order a replacement card. I didn't have the XXXX digit number or the security code to orignally order the card initially why would i need it to get a replacement? THIS IS INSANE! I am XXXX XXXX XXXX and I cant get access to my social security income!!!!

I have ben trying to gain access to my XXXX XXXX card for over a month and I went to XXXX to get a new card and i sent the photos to verify my Identity and I have sent XXXX different times over the past XXXX weks the same info and it's delaying my card activation and i can not access funds to pay my rent I am XXXX and XXXX elderly women and I'm risking my housing situation because of all this.

Hi i have been Trying to activate my prepa8d debit card and to have my mobile app verified so i can access my mobile app. I have been calling around the clock and can not get thru to them. I can not access my money that went onto my account on the XXXX because i can't activate my new card because they don't answer when you call 24/7. I need to be able to access my money to pay my bills! This is ridiculous no way that higher than call volume is going on every hour on the hour. Anything you can do so i can access my funds would be greatly appreciated. Thank you very much

I tried to purchase some house hold items and medical supplies I need for myself and the home. I am XXXX. I can't use my card .. it has been like this for a couple of days. First they said to go to a store and use my pin number. When I found someone to take me.. I am 30 mins away.i made a purchase using my pin number. As instructed by XXXX XXXX customer service. Came home yesterday and tried to get both companies that have my needed items. And nothing! States that the card was declined and I needed to contact my financial advisor. I did .. customer service again .. no help.. said my account was randomly chose for fraud check. So because of their choice my card is not useful. I can't buy medicine .. go to my Drs appointment.. I have copays .. especially my XXXX XXXX Then they tell me .. " they are sorry '' that's doesn't fix my situation. Said that I have to wait 72-75 hours to get it resolved .. then it will be switched to the fraud department .. and they will look into it.…

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I called Direct express on XX/XX/year> to report several fraudulent transactions showing on my card, totalling over {$590.00}. I spoke to a rep at XXXX XXXX at XXXX Est, The rep I spoke with went over the fraud transactions and canceled my existing card, I was told a new card would be sent & expedited by XXXX. She then told me she would send me to another Rep to help complete the dispute. I was on hold for XXXX & XXXX minutes, when a rep finally picked up, they said Hello & when I responded the call was disconnected. I tried XXXX on XX/XX/year> to get back in touch with thier customer Service dept, but was able to reach a live person. Today starting at XXXX XXXX I have tried calling to get a live person at least XXXX & I am unable to get to an actual live rep to speak with.

I have not gotten a response back from XXXX XXXX after sending an email to XXXX photo of ID front and back with some information. They sent a verify ID from there fraud prevention team about them replying in XXXX hours on XX/XX/year>. It is XX/XX/year> and they have sent another email since. Although my phone number on the CFPB complaint was XXXX, but I just called CFPB to change it to this phones number XXXX.

I noticed on my XXXX XXXX XXXX on XX/XX/26 there were 6 unauthorized transactions from XXXX XXXX for {$64.00} totaling {$380.00}. I immediately contacted XXXX XXXX and cancelled the card and requested a new one, filed a dispute and emailed all the information on the charges on XX/XX/26, I immediately tried to contact XXXX XXXX but there is no phone number you can call only email customer service. I have responded everyday to both XXXX XXXX and XXXX XXXX to handle this situation. It has now been 24 days and XXXX XXXX has a 100 % refund policy within 10 days for unauthorized charges back to your account that has not been done. This is the 3rd time I have had to file disputes with XXXX XXXX for fraudulant charges that I have had to fight and fight with to get my money credited and they dont respond. I am on Social Security and this company is a fraud for social security.

am filing this complaint regarding the improper restriction and freezing of my XXXX XXXX account, which receives federal benefit payments. My account was suddenly frozen and/or restricted without adequate notice, explanation, or a meaningful opportunity to resolve the issue. As a result, I have been denied access to funds that I rely on for basic living expenses. Despite repeated attempts to resolve this matter through XXXX XXXX customer service, I have encountered inconsistent information, lack of accountability, and no timely resolution. Representatives have either been unable or unwilling to clearly explain the basis for the restriction or provide a defined process for restoring access to my funds. This situation reflects more than an isolated issue. It appears to be a systemic failure in account management, customer communication, and dispute resolution within the XXXX XXXX program.…

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I have been trying for over two months to transfer the money from this account to my XXXX XXXX XXXX account and they Have made one excuse after another about releasing the funds and now they have completely locked me out of the card. Everytime I call I am on the phone/hold for at least 2 hours and they will not release this money which is over {$22000.00}

Hello about 4 months ago there was a problem with my debit card and since direct Express didn't have my correct phone number they blocked my card and my access to my account it's been over 4 months that they still holding my money which is my social security money and I have provided them with proper documentation and they still refuse to unblock my account I send them a copy of my passport front and back and all the documents I had but since my identification card is expired and I haven't had time to go to the office and get it fixed because I'm old and I can not walk they are refusing to unblock my account.…

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On Wednesday, XX/XX/year>, I called Comerica Bank located at XXXX XXXX XXXX at XXXX XXXX XXXX, XXXX, Michigan XXXX at XXXX at approximatelXXXX XXXX XXXX asking if a non-account holder could cash a relatively large check written on a Comerica business account and specifically the check-cashing fee when the transaction is for around {$11000.00}. The woman, whose name I believe was similar to XXXX or XXXX stated all that was needed was valid identification, possibly my Social Security number and the fee would be a flat {$10.00}. On Thursday, XX/XX/year> around XXXX XXXX, I entered the Comerica Bank branch at XXXX XXXX XXXX at XXXX XXXX XXXX and presented the laser-printed, digitally-signed, rainbow-watermarked, business check with full XXXX '' XXXX '' business information attached at the top and with my first and last name as Payee to the middle-aged XXXX woman teller along with my valid, non-expired XXXX XXXX XXXX license and original paper Social Security Card stating that I wanted…

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