I enrolled approximately {$57000.00} of unsecured debt into Beyond Finances debt resolution program on XX/XX/year> after being told this was the only viable option during a period of financial hardship. I was instructed to stop paying my creditors and instead make biweekly deposits into a dedicated account so the company could negotiate settlements on my behalf. I deposited approximately {$12000.00} into the program. However, approximately {$7000.00} or more was withdrawn in program and settlement fees while only minimal amounts were paid to creditors. My account statements show that large settlement fees were withdrawn immediately following small or minimal creditor payments. For example, a {$100.00} payment to a creditor was followed by a {$2900.00} fee withdrawal the next day. This pattern repeated multiple times, demonstrating that fees were taken prior to, or without, corresponding creditor settlement payments.…
CFPB COMPLAINT DATABASE
Consumer Financial Services Solutions, Inc.
69 real consumer complaints filed against Consumer Financial Services Solutions, Inc. at the Consumer Financial Protection Bureau in the last 12 months. 0 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Didn't provide services promised30
- 02Charged upfront or unexpected fees17
- 03Confusing or missing disclosures7
- 04Unauthorized withdrawals or charges4
- 05Problem with customer service3
Top states filing
Recent complaints
The 30 most recent complaints against Consumer Financial Services Solutions, Inc. where the consumer chose to publish their narrative.
I enrolled in a debt relief program with XXXX XXXX XXXX in XX/XX/year>. I paid over {$2000.00} for the program through bi-weekly payments of {$320.00}. Despite these payments : The company only applied two payments totaling {$70.00} to one of my credit cards ( XXXX XXXX ). I ended up canceling the program because the pace of payments was too slow, the monthly cost became unaffordable, and the program was not progressing as promised. It appears that the remaining funds have not been applied to any of my accounts and have not been returned to me. While I understand the company charges fees for negotiations and settlements, they only applied two small payments to my account, yet kept the full amount. Additionally, they charged a {$900.00} settlement fee upfront, which I was not clearly informed about. I was led to believe that the fee would be deducted gradually from my monthly payments, not all at once, and especially not before any settlements occurred.…
I enrolled in a debt settlement program and was instructed to stop making payments while negotiations were conducted with my creditors. I was led to believe that the resulting late payments would be addressed as part of the settlement process. The accounts have now been settled, but the late payments remain on my credit report and have significantly damaged my credit profile. I am requesting a review of the reporting and assistance correcting the late payment history.
COMPLAINT ID XXXX SUBMITTED ON XX/XX/year> the company responed and I didn't see and email for me to respond to I was following up to see you closed the case waiting on a response Okay here my respones ONE they are lying and mislleading VETERANS lying saying its a veterans program XXXX XXXX XXXX? XXXX & XXXX & XXXX Okay the say I gave them XXXX and they paid out XXXX and kept the rest you can see in the shots I upload from the app there is not explaintion to the drainage of my escrow I would have never signed up for this and XXXX bank called me and said they had customers who got robbed by them I did too........ they charged off all my credit cards and other bills i had and called up to get the lowest pay off XXXX years XXXX XXXX acounnts out of XXXX Im not paying anytthig for that they ruined my credit and robbed me there documenation says XXXX percent at the most for management fees. since it doesnt say what the fees are we can assume its foul and scandalous
Subject : Failure to Provide Services, Withholding Client Funds, and Causing Financial Harm Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint against Beyond Finance regarding their handling of my debt settlement account and the serious financial and emotional harm this situation has caused me. I initially hired Beyond Finance because I wanted to responsibly pay off my credit card debt. During the enrollment process, I was clearly told that if I made consistent paymentsand especially if I made higher paymentsI would be able to resolve my credit card debts faster. Based on these representations, I trusted their program and began making the required payments as instructed. When I first entered into this program my credit was XXXX, they told me that my core would drop for a little at the beginning 3 months later my credit was at XXXX, For a period of time, I believed everything was proceeding as planned.…
I am filing this formal complaint against Beyond Finance for the unauthorized and illegal collection of a performance fee totaling {$3100.00}. I was enrolled in a debt settlement program with Beyond Finance for an XXXX XXXX account. My dedicated savings account for this program is held and managed by XXXX XXXX XXXX XXXX XXXX / XXXX ). During the program, I successfully negotiated and settled my debt with XXXX XXXX independently and entirely outside of Beyond Finances services. Beyond Finance did not provide a settlement offer, did not negotiate with the creditor, and did not facilitate the final agreement I reached with XXXX XXXX. Despite their lack of involvement, Beyond Finance directed XXXX to withdraw {$3100.00} from my account as a " resolution fee.…
I enrolled in a debt resolution program with Beyond Finance. The fee structure and program terms were not clearly explained during enrollment. I later learned that the company charges approximately 25 % of the enrolled debt as program fees regardless of the negotiated settlement outcome. This was not clearly disclosed during the enrollment call. A significant amount of money has been withdrawn from my account, and I am requesting a review of the recorded enrollment call, a full itemized breakdown of fees, and an adjustment or refund of disputed charges. I believe the service may have been misrepresented and I am requesting regulatory review and assistance resolving the matter.
I enrolled in Beyond Finance 's debt settlement program on XX/XX/XXXX, Account XXXX. Both enrolled XXXX XXXX accounts have been successfully settled through XXXX XXXX XXXX. I have made consistent bi-weekly deposits throughout the program totaling over {$31000.00}. Beyond Finance has verbally claimed I owe approximately {$4000.00} in additional program fees. Over the course of XXXX separate phone calls, I have requested written documentation of this claimed balance, including an itemized fee ledger, the contractual basis for the calculation, and a written payment schedule. Each time, Beyond Finance representatives have refused to provide any written documentation and have insisted the matter can only be discussed by phone. On XX/XX/XXXX I sent a formal written dispute to XXXX and XXXX demanding written documentation within XXXX business days. As of the date of this complaint, no written response has been received.…
I enrolled five accounts into a debt settlement program with Beyond Finance ( XXXX, XXXX, Bank XXXX XXXX, and XXXX XXXX accounts ). Two smaller XXXX accounts were settled, but the larger accounts were not resolved. A settlement was negotiated for my XXXX account for {$9600.00}, but only {$910.00} was paid to the creditor before the program was cancelled and the settlement was never completed. The XXXX XXXX XXXX and XXXX accounts were never settled. Despite this, Beyond Finance collected approximately {$4400.00} in program fees and applied remaining funds in my dedicated account toward their fees.
Beyond finance sales representative went over contract statement in his own words. Made me sign a bunch of stuff, didnt explain thoroughly and misinformed me how fees and debt were connect then took XXXX XXXX dollars from me on top of the settlement amount. I would have never went through this company. He mentioned only that the fees were added into the monthly payments. Not separate. I could have paid that extra money to the banks. Now in order to get even with my bank I still owe them over XXXX dollars. Its still crippling my credit.
In XXXX, I enrolled in a debt relief program with Accredited Debt Relief after speaking with a representative named XXXX XXXX. During the consultation, we reviewed all of my outstanding debts. I was informed that my required contribution would be {$520.00} per month, which I arranged to pay biweekly in accordance with my pay schedule. I was also advised that the program would last approximately XXXX XXXX During enrollment, I was instructed to download an application called Beyond to manage my account and monitor payments. I later discovered that Beyond is an affiliate partner company and not the same entity as Accredited Debt Relief. This relationship was not clearly disclosed or explained to me during enrollment. I was told that once Accredited Debt Relief contacted my creditors, they would negotiate settlements for less than half of my total balances. I was instructed to stop making payments to my creditors in order to allow the company to negotiate more effectively.…
I am filing this complaint against Beyond Finance regarding unauthorized activity after I exercised my right to cancel. On XX/XX/year>, I submitted a written cancellation request within the XXXX rescission period outlined in my agreement. My cancellation was timely and should have immediately stopped all activity on my accounts. Despite this, I received communication from Beyond Finance stating that they are negotiating XXXX of my creditor accounts. I am extremely concerned because : I revoked authorization for them to act on my behalf. I do not consent to any negotiations, settlements, or creditor communications. Any action taken after my cancellation may be unauthorized. At the time of cancellation, no funds had been drafted ( adjust if needed ). I expected all activity to cease immediately upon receipt of my rescission notice. I am requesting : 1. Written confirmation that my program has been fully cancelled. 2.…
I signed on with beyond finance in XXXX of XXXX when I was rushed and pressured by the sales guy into doing so while I was still on the phone with him and didnt have the time to review the whole contract myself. I enrolled with a little over XXXX in debt. He told me they would be contacting the creditors immediately and letting them know I am in the program and getting them to hold the interest on my accounts. But I had to stop paying all my bills to them. I had never missed a payment in my life until then. He quoted me XXXX is what I would be paying them over the next XXXX years with biweekly payments of XXXX. He said there would be no penalty for paying things off early. I made every payment on time and even made extra payments when I could. This went on for a little over a year and most all of my accounts were settled and some paid off. I received a summons in XXXX of XXXX for my discover account to appear in court over my nonpayment. This was my only account not settled yet.…
I want to report XXXX XXXX for fraud. I move to them a year ago. They made me a list of promises, showed me paperwork, said I'm paying for lawyers to help me with my debts and make sure no one is able to come after me. They added all my accounts no problem at all. The lawyers never responded to me. No one would tell me how to contact them besides an email to submit paperwork. I asked them repeatedly for months to deal with XXXX of my accounts. They kept making promises or brushing me off. A few months ago they took out over {$800.00} from the account, gave me some weird excuses that it's for future fees so it frees up what can be paid to debts. They tried to take even more after that until i complained After early XXXX they finally had a deal with the XXXX company, that I wasn't able to meet. After that they dropped the account from the program. Refused to protect me. I didn't find this out until XXXX weeks ago when i learned from my work that my wages are being garnished.…
Summary of Complaint I am filing this complaint against Beyond Finance for deceptive, misleading, and predatory debt settlement practices that caused me significant financial harm. Beyond Finance induced me to enroll in its program based on representations that my debts would be resolved for substantially less than what I would ultimately be required to pay. In reality, the programs structure caused me to pay more than the promised settlement amount and nearly as much as my original debt, while multiple accounts remained unsettled. Statement of Facts Original Debt Amount The total unsecured debt enrolled in the Beyond Finance program was {$100000.00}. Representations Made by Beyond Finance Beyond Finance represented that my enrolled debts could be resolved within 30 months for a total cost of {$54000.00}. This representation was a material factor in my decision to enroll in the program. Payments Made I paid a total of {$60000.00} into the program.…
I participated in a debt settlement program administered by Beyond Finance with funds held in a dedicated Special Purpose Account through XXXX XXXX XXXX. On XX/XX/XXXX, {$820.00} the entire remaining balance of my escrow account was withdrawn and labeled as a settlement fee, reducing my account balance to {$0.00}. There was no creditor payment, no settlement agreement, and no settlement approval on that date. My account statement already reflects individual settlement fees charged at the time of prior settlements between XXXX and XXXX. This {$820.00} was taken separately at program exit and does not correspond to any creditor settlement. When I contacted Beyond Finance, I was first told the amount was a scheduled program fee. I was later told that they moved all fees to the end. After further inquiry, they claimed the fee was related to a debt allegedly cancelled in XXXX. However, a cancelled debt is not a settled debt and does not generate an earned settlement fee.…
To Beyond Finance , LLC and its Managing Officers : This letter serves as a final legal notice regarding your entity 's willful, deceptive, and unlawful conduct. Your recent communication constitutes an admission of your intent to violate federal law and my explicit directives. XXXX. DECEPTIVE PRACTICE IN VIOLATION OF THE CFPA : Your claim that " Beyond Finance is not a debt collector '' is a material misrepresentation designed to circumvent my rights under the Fair Debt Collection Practices Act ( FDCPA ) and the Consumer Financial Protection Act ( CFPA ). * Fact : Your principal business purpose, as stated in your own contract, is the negotiation and resolution of consumer debts owed to third-party creditors. You do not assume the debts. This aligns with the definition of a " debt collector '' under CFPB regulation 12 CFR 1006.2 ( i ). * Violation : This misrepresentation is a deceptive act or practice under 12 U.S.C. 5536 ( a ) ( 1 ) ( B ), enforced by the CFPB.…
Ladies and Gentlemen : I am writing to formally dispute fees charged to my account and to demand an immediate refund, full accounting, and supporting documentation related to my participation in the Beyond Finance debt resolution program. I enrolled in your program over two years ago and fully complied with all guidelines provided. I entrusted Beyond Finance to assist with the resolution of three ( 3 ) debt accounts. Despite my compliance and payment of fees totaling approximately 25 % of my enrolled debt, the following occurred : - Two ( 2 ) accounts were not resolved and proceeded to litigation, requiring me to appear in court. - I was instructed to obtain ( through additional party associated with Beyond Finance ) a loan due to litigation, despite having relied on Beyond Finance 's services to avoid this outcome. - One ( 1 ) account was represented as paid in full, yet I was subsequently served with a summons, which raises serious concerns.…
We utilized Beyond Finance as a debt solution to resolve roughly {$50000.00} debt. A creditor account that was being negotiated for resolution turned into collections lawsuit in an attempt to collect the outstanding debt. This information was provided to Beyond Finance 's legal team. The outstanding debt was for XXXX XXXX XXXX card with a credit limit of {$8800.00} and an outstanding balance of {$10000.00}. The suit came to judgement in XXXX district civil court Michigan with the settled debt to be paid in amount of {$8300.00}. This was further defined as 4 ( four ) {$100.00} payments monthly starting XX/XX/XXXX and continuing with {$390.00} starting XX/XX/XXXX to be made until complete ( XXXX payments ). The XXXX payment landed on XX/XX/XXXX. XXXX of XXXX we, my wife and I, applied for graduation from the program having settled our final debts.…
Beyond Finance is a terrible debt settlement agency that promised me to provide a lawyer for me in case of legal action from my creditors and not doing so, failing to properly negotiate with my creditors ( accepting the first amount offered by the creditor instead of negotiating ), letting lawsuits be filed against me, promising me documents that never arrive in my email inbox, and charging you for the displeasure.
Beyond Finance did not negotiate my debts down as the credit card debt I had was charged off. I repeatedly ask for the debts to be removed from the program, so they could not charge me any fees. About a week later on XX/XX/year>, I received a notification that they had received an offer letter to settle my debt with two of the creditors I asked to be removed. They did this to say that they did work or negotiated on the account and to charge me for doing so. I again called to have the accounts removed and customer service said they could not be removed. They again told me a specialized team would have to do it. I spoke with through a rep via chat and again would not remove the accounts. The specialized team puts pressure on you to keep the count open and threatens with fees. I requested the accounts be removed before work was completed and have no interest in staying in the program because the accounts are charged off.
I am writing to file a formal complaint against Beyond Finance regarding the debt consolidation services I received. I believe the fees I was charged are not commensurate with the assistance provided, and I seek your intervention in this matter. In XX/XX/XXXX, I entered into an agreement with Beyond Finance to consolidate approximately {$30000.00} in debt. My largest debt was with XXXX, totaling {$26000.00}. I have already filed a complaint with the XXXX XXXX XXXX, with the ID # XXXX. The debt with XXXX was written off in XX/XX/XXXX and was subsequently settled for {$14000.00} in XX/XX/XXXX. For their services in this process, Beyond Finance has charged me a fee of {$8000.00}. I find this fee to be excessive and not justified by the level of assistance I received from the company. The resolution of my largest debt appears to have been largely independent of their direct efforts, and as such, I do not believe the fees are warranted.…
This company is a scam! I paid off my debt settlement with this company on XX/XX/XXXX and yet they still have not closed my account! And not only that, but they continued to take money, unauthorized, out of my checking account!!! They have sent me into the red twice. I have talked to them many times about this. I was told my resolution would be complete on the XXXX of XXXX yet its not and its XX/XX/XXXX. They literally just tried to take another XXXX some dollars out of my account!!!! I was told they wouldnt continue taking my money and yet they still did and do! And I have not received XXXX refund, but yet I was told Id have it refunded already. I know theyre just sitting on my money as long as they can, for interest gains. They also are very misleading in their fees that they charge. I do not recommend!!! Heed this warning.
Beyond Finance Debt Resolution Program Enrolled XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX I enrolled in a debt resolution program with Beyond Finance in XX/XX/XXXX for four credit card accounts totaling approximately {$16000.00}, structured as a 36-month payment plan. Beyond Finance instructed me to cease all direct communication with creditors and to rely on them to manage negotiations, monitor account status, and notify me of material developments. One of the enrolled accounts was with XXXXXXXX XXXX XXXX. Beyond Finance did not inform me that negotiations with XXXX were unsuccessful or non-responsive, nor that no resolution was achievable under the original program assumptions. I was also not notified that litigation risk was escalating. On XX/XX/XXXX, XXXX filed a debt claim lawsuit against me in XXXX XXXX XXXX XXXX. I discovered the lawsuit independently.…
Company states their debt resolution fee is 25 %. However, their contract states b ) Estimated Annualized Cost of the Debt Resolution Program : On Clients estimated program term of months, Company estimates that the annualized fee for Companys services to Client will be approximately 6.25 % of Clients enrolled debt. This makes it sound like fees are 6.25 % per year. At the beginning, I was told by company that my credit score would go up ; however, 29 months of being on the program, my credit score has not improved. I have paid in {$9700.00} and they have only paid {$6300.00} towards my credit card debt. They have {$3300.00} of my money. After cancelling the program today, they said I still owe them over {$1000.00}.
Despite receiving my certified dispute letter on XX/XX/year>, Beyond Finance and/or its assigned collectors have failed to provide validation of the debt as required by 15 U.S.C. 1692g. They have continued to report this disputed, unvalidated debt to the credit bureaus, violating 1692e ( 8 ) and 1681s-2 ( b ). Furthermore, Beyond Finance is operating a debt settlement business in New York without the required Debt Collection Agent license from the NY Department of Financial Services and is not listed in the NMLS consumer access system, engaging in unlicensed and deceptive practices. ''
I enrolled in a debt settlement program with Beyond Finance in XX/XX/year>, enrolling approximately {$95000.00} in unsecured debt. I was led to believe that fees would be reasonable, performance-based, and aligned with actual settlement progress. Over the course of the program, Beyond Finance withdrew over {$10000.00} in program fees, while only {$1700.00} was paid toward actual creditor settlements. Fees were assessed immediately after token settlement payments ( as low as {$10.00} {$50.00} ) were made to creditors, resulting in extreme front-loading of fees and depletion of my XXXX XXXX Account ( SPA ).…
company states plainly on website XXXX to XXXX months till debt free according to my account its XXXX months, they already have a large sum to pay with and still getting charged a monthly fee abd if this holds true they stand to profit XXXX to XXXX,,,, nearly the amout of debt .And when asked I'm not getting exact amounts from them, also wasnt given no writen contract
I have been part of a debt resolution program for a few years now. Throughout this process I asked several times for them to explain the fee and how they make money. They only told me via phone that a small percentage would be taken upon a settlement based on the settlement amount. Today I was finally told in writing that they have been taking 25 % of the enrolled amount as a fee. Keep in mind they were unable to negotiate XXXX of the debts without further money being put in. What once was supposed to be XXXX and XXXXmonth has now turned to XXXX at XXXX a month. They keep asking for more. The customer service is terrible. My credit score has gone in the trash. All in all this agency that was promised to cut my debt by a significant portion has left me with a similar amount of debt and an even higher payment per month. Please help against these predators. They mislead people in debt with false promises, and prey on what little money they have left.…
Dear Consumer Financial Protection Bureau Representative, I am submitting a formal complaint regarding Beyond XXXX XXXX XXXX XXXX, with whom I enrolled in a debt-consolidation program for my XXXX XXXX account. Summary of events : XXXX XXXX balance : {$27000.00} Settlement negotiated by the company : {$20000.00} Company charged : {$6700.00} in program or performance fees Total cost of program : approximately {$26000.00}, which is nearly equal to my original debt. When I enrolled, I was told the program would significantly reduce my overall repayment amount. I was not informed until later that the companys fee structure would offset nearly all of the benefit of the negotiated settlement. I was advised by company representative to allow my account with XXXX to go delinquent and the estimated XXXX reduction with Beyond would be XXXX.…
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