I recently reviewed my credit report and discovered these collection accounts listed as XXXX - XXXX, XXXX XXXX XXXX - XXXX XXXX, XXXX XXXX XXXX - XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, EXETER - XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX LL XXXX - xxxxxx XXXX, CONSUMER PORTFOLIO XXXX - xxxxxxx XXXX, KIKOFF- XXXX XXXX which I do not recognize and do not believe is accurate. I have not received proper validation of this alleged debt as required under XXXX XXXX. XXXX ( FDCPA ), which mandates that a debt collector provide validation of the debt upon dispute. Furthermore, under XXXX XXXX. XXXX ( b ) ( FCRA ), furnishers of information are required to conduct a reasonable investigation and report accurate and complete information to the credit bureaus. To date, I have not received any documentation such as the original signed agreement, complete payment history, or proof that these accounts have the legal authority to collect this alleged debt.…
CFPB COMPLAINT DATABASE
Consumer Portfolio Services, Inc.
174 real consumer complaints filed against Consumer Portfolio Services, Inc. at the Consumer Financial Protection Bureau in the last 12 months. 0 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Incorrect information on your report31
- 02Managing the loan or lease28
- 03Repossession25
- 04Improper use of your report19
- 05Attempts to collect debt not owed12
Top states filing
Recent complaints
The 30 most recent complaints against Consumer Portfolio Services, Inc. where the consumer chose to publish their narrative.
am filing this complaint regarding an auto loan account reported by Consumer Portfolio Services with an alleged balance of approximately {$14000.00}. This balance is being reported as a deficiency after the vehicle was surrendered. However, I do not recall receiving a legally required Notice of Sale prior to the vehicle being sold. Under the XXXX XXXX XXXX, creditors must provide written notice before the disposition of repossessed collateral. This notice must include details about the sale of the vehicle. I have requested documentation from Consumer Portfolio Services including : Copy of the Notice of Sale Proof that the notice was mailed Documentation showing the sale price of the vehicle An itemized calculation of the alleged deficiency balance To date, I have not received this information. Without proper notice and documentation, the accuracy and legality of this deficiency balance are questionable.…
CNS PORT SVC is falsely reporting on my credit. I have never had any accounts with them. Per my research CNS PORT SVC is a debt collector. They are falsely reporting on my credit!! Account number is XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.
Validation of Debt Request - CONSUMER PORTFOLIO S - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.
This is a formal follow-up to my prior communication. I am demanding a full explanation of what occurred, why it occurred, and who authorized the retention or reporting of any data connected to my name. Your failure to provide a transparent account of your actions is unacceptable and directly conflicts with your legal obligations. Let me be absolutely clear : I am demanding immediate deletion of any and all data, records, or reported information that can not be verified with complete, physical, legally compliant proof. Every data point must be 100 % accurate, fully validated, and lawfully obtainednot assumed, not estimated, and not based on incomplete internal records. You have no consent to retain or report information that violates federal or state law. Your continued non-compliance constitutes a breach of your responsibilities under applicable consumer protection laws.
b"I submitted a XX/XX/XXXXbut I later changed my mind. But doing the process cards were discharged so I wasn't able to make payments now they are showing late payments. Also I'm disputing Inquires on allXX/XX/XXXX bureaus. This compliant is for Transunion for the bankruptcy andXX/XX/XXXX Inquires that I have no idea about. Thank you kindly\nXX/XX/XXXX
This company is violating my rights. It has been XXXX days and they have no provided validated information. Under 12 CFR 1006.34 ( b ) ( 5 ), yet they have placed a collection on my credit report. 15 U.S.C. SS 1692g ( b ) of the FDCPA requires debit collectors to cease collection activities and provide proper validation of the debt within 30 days of initial contact. These accounts are not XXXX % accurate. Until I am provided competent evidence that validates the debt including a signed agreement, and full account history, you MUST cease all collection efforts and remove this information from my credit report. Please review this immediately. ONCE A VEHICLE IS SOLD AT AUCTION I NO LONGER OWE THE ORIGINAL DEBT.. I look forward to this matter being resolved as soon as possible as this is taking a toll on my life.
I and my daughters have received phone calls about attempts to deliver legal documentation on more than XXXX account. I received another phone call today along with my youngest daughter where they left a voice mail telling me to call the number XXXX in which my other daughter called in for me. When the gentleman answered claiming to be with XXXX & XXXX XXXX and threatened to sue me for gap coverage on a voluntary repossessed vehicle in which I have paid off and can provide proof the debt was paid. I am also worried due to the fact that they had my social security number, first and last legal name and my birthday. I also didn't have gap coverage on said car when in my possession and the gentleman would not even give me a direct location as to where the law firm was.
In 2024, Ive contacted Consumer Portfolio regarding the voluntary repossession due to damages to the vehicle that was NOT fixed before Ive gotten the vehicle. The vehicle had electrical issues and they are still asking me to pay the balance especially I dont have that vehicle in my possession. Also I was a victim of identity theft.
I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.
When I originally opened up my car loan in XX/XX/year>, when I would pay my loan through CPS ( Consumer Portfolio Services ) the fee to pay online was {$1.00}. Now the fee is {$5.00}. The only way to avoid the fee is to take cash to a local gas station and pay the bill. I am charged regardless of check, debit, credit card or XXXX XXXX.
In reviewing my account from XX/XX/XXXX through XX/XX/XXXX, there has been a substantial amount over the life of the loan that has primarily been applied to the interest and not applied to the principle according to the terms in my loan agreement. Additionally, the majority of my monthly payments have been roughly the same amount and when reviewing the distribution, they are still unexplainable ( ie. The majority of my payments were not applied appropriately to the principal ).
1. Product : Credit reporting by XXXX, XXXX, and XXXX Issue : Credit inquiry without permission Multiple companies accessed my credit report without my authorization and without permissible purpose. Re : Dispute of Unauthorized Hard Credit Inquiries Fair Credit Reporting Act XXXX, XXXX XXXX XXXX XX/XX/XXXX XXXX XXXXL XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX CONSUMER PORTFOLIO SERVICES XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX XXXX Under the Fair Credit Reporting Act, a consumer reporting agency may only include inquiries when there is a valid permissible purpose, as defined under * * 15 U.S.C. 1681b ( FCRA 604 ) * *. I did not authorize these entities to access my credit report, nor did I initiate any application or transaction that would give them permissible purpose. 2. XXXX XXXX XXXX Account Number : XXXX XXXX |dispute the validity of the above-referenced alleged medical debt.…
XXXX XXXX XXXX is falsely reporting on my credit. I have never had any accounts with them. Per my research XXXX XXXX XXXX is a debt collector. They are falsely reporting on my credit!! Account number is XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.
I am submitting this complaint regarding Consumer Portfolio Services , Inc. ( CPS ) for continued reporting of inaccurate, inconsistent, and unverifiable information in violation of the Fair Credit Reporting Act ( FCRA ). On XX/XX/XXXX, XXXX received my written request for verification of a repossession and related deficiency balance being reported on my credit file. I requested documentation including : Date of repossession Copies of all required pre- and post-sale notices Auction/sale documentation Deficiency balance calculation Date of first delinquency Complete payment history CPS failed to provide any substantive response within the required timeframe. On XX/XX/XXXX, I issued a formal Notice of Noncompliance advising CPS that its failure to verify rendered the account legally unverifiable. CPS again failed to provide documentation. Instead of responding with verification, CPS issued a settlement offer dated XX/XX/XXXX.…
I am supplementing my prior CFPB complaint ( XXXX ) and FTC report ( XXXX ) regarding XXXX continued servicing of a contract obtained through dealer fraud. I purchased a 2019 XXXX XXXX XXXX and paid a {$2500.00} down payment on XX/XX/XXXX, but CPSs contract incorrectly reflects a {$5000.00} down payment. The vehicle was delivered on XX/XX/XXXX and became unsafe within minutes, overheating after driving only 3 miles, requiring it to be towed back to the dealership within an hour of delivery. I notified the dealer and CPS immediately and provided documentation, but they continued enforcing the contract without escalating to internal compliance, pausing collections, investigating the dealers misconduct, or issuing written findings. I am requesting a full compliance review, a pause in collection activity, correction of the downpayment discrepancy, and recession of the sale and contract due to clear evidence of fraud and misrepresentation.
XXXX XXXX XXXX Practices Inaccurate Credit Disclosures. Loan Acceptance without further examination I am submitting this complaint regarding inaccurate and misleading credit disclosures in a Retail Installment Sales Contract dated XX/XX/XXXX, for the purchase of a XXXX XXXX XXXX ( XXXX : XXXX ). The contract contains multiple material disclosure violations under the Truth in Lending Act ( XXXX XXXX. XXXX et seq. ) and XXXX XXXX. Specifically : XXXX. The contract discloses more than XXXX cash price for the same vehicle. The XXXX XXXX XXXX is listed as {$11000.00}, while the XXXX XXXX XXXX is listed as {$12000.00}. Federal law requires a single, accurate cash price. These conflicting disclosures misrepresent the transaction. XXXX. A {$2000.00} down payment was paid. However, the down payment was not properly applied to reduce the unpaid balance of the cash price. Instead, fees were reallocated in a manner that inflated the XXXX XXXX. XXXX. The XXXX XXXX is disclosed as {$10000.00}.…
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Consumer Portfolio Services, Inc. (CPS) became the loan holder and servicer. The first payment was due \n\nXXXX XXXX XXXX\nAfter purchase, I later discovered material facts that were not disclosed at the time of sale or financing. Specifically, I confirmed through BMW and VIN/title records that the vehicle was originally a Canadian-market vehicle that had been sold and operated in Canada prior to entering the United States. This Canadian-market origin materially affects regulatory classification, recall applicability, labeling compliance, resale value, and warranty eligibility, and was not disclosed during the transaction.\n\nVIN history records confirm the vehicle was listed for sale on XXXX XXXX XXXX in XXXX XXXX, Canada at approximately 57,555 miles.…
I am formally disputing the validity of the alleged collection and charge-off account being reported under my name. This letter serves as a request for full debt validation pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692g ( b ) and the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681i. I do not acknowledge this debt as valid. Before any further reporting, collection activity, or communication regarding this account continues, I am requesting that you provide the following : Verification of the debt, including the original signed contract or agreement bearing my signature. The complete payment history and itemized breakdown showing how the alleged balance was calculated. Proof of your legal authority to collect or report this debt, including a copy of any assignment or purchase agreement from the original creditor. The name, address, and contact information of the original creditor for proper verification.
I am filing a complaint against XXXX XXXX XXXX for multiple deceptive and unfair practices during the sale of a used vehicle. The dealership misrepresented the vehicles condition, concealed known defects, and engaged in conduct that violates the FTC Acts prohibitions on deceptive sales practices. 1. Misrepresentation of Vehicle Condition The dealership advertised and verbally represented the vehicle as being in good working condition with no major issues. Immediately after purchase, I discovered significant mechanical and safety defects that were not disclosed, including issues that would have been obvious to the dealer during inspection. These defects materially affect the safety, value, and usability of the vehicle. They delivered the vehicle to me on the evening of XX/XX/XXXX. About an hour after receiving it, I attempted to take it out for a drive. Not even XXXX miles in, the engine was overheating and I was instructed to pull over immediately and contact roadside assistance.…
I am submitting this complaint regarding Consumer Portfolio Services ( XXXX ) and their handling of my auto loan while I was actively attempting to resolve a delinquency. On XX/XX/year> I contactedXX/XX/XXXX to request a good-faith hardship accommodation and to discuss payment options to avoid repossession. I clearly stated that I want to retain the vehicle and am willing to pay. I was transferred to a supervisor XXXX XXXX XXXX, who stated that my account is XX/XX/XXXX days past due and that XXXX has issued a repossession order. I was advised that no repossession hold would be considered unless a payment of {$640.00} is pending in their office, and that no alternative arrangements or temporary holds were available. I asked whether any hardship review, loss-mitigation review, or managerial discretion was available while I was actively communicating and requesting assistance.…
Beginning on XX/XX/year>, I contacted the company to request basic written documentation about my auto loan so I could understand the status of the account and create a sustainable plan to bring it current. I specifically requested : written confirmation that the repossession hold was active and the date through which it would remain in place, a complete itemized breakdown of the pastdue amount, including principal, accrued interest, late fees, returnedpayment fees, and any other charges, and the written results of a management review that the company stated was underway, including any hardship options, extensions, or fee adjustments. Over several days ( XX/XX/year> ), the company repeatedly refused to provide these disclosures in writing. Instead, they stated that they were not required to provide anything additional, that they could not provide written confirmation of the repossession hold, and that management review and discussions are internal and not to be distributed.…
I am filing a complaint regarding a subprime auto loan serviced by Consumer Portfolio Services ( CPS ). I financed a vehicle for approximately {$20000.00} at an APR of 22.4 % over 72 months following a XXXX XXXX bankruptcy. After more than a year of consistent payments, my principal balance has only been reduced by approximately {$700.00}, despite paying over {$6000.00} during that time. They also do not offer refinancing of contract upon request. The structure of this loan, combined with CPS 's application of payments to interest and fees first, has made it extremely difficult for my payments to meaningfully reduce the principal balance. Late fees and interest accrual have further compounded the issue.…
I entered into a transaction with XXXX XXXX XXXX with the intent to receive an extension of my credit for the purchase of a vehicle. Unknown to me, the dealership converted the loan contract into a credit installment agreement and then assigned my promissory note to Consumer Portfolio Services , Inc . When I discovered irregularities, I attempted multiple times to rescind the contract with both the dealership and the assignee, but I was repeatedly told I could not. Throughout the origination of this contract, I later uncovered forgery, misrepresentation, incorrect finance charges, and other deceptive practices. These issues prompted me to seek termination of the relationship with both the dealership and the assignee. Despite my efforts, the assignee refused to address any of the concerns and continued to report inaccurate information to the credit reporting agencies. I submitted numerous disputes through credit repair channels, directly with the company, and through the CFPB.…
This complaint supplements and references CFPB Case # XXXX, which was closed before I obtained and analyzed new documentary evidence. XXXX reported my account as delinquent and later as charged off while internally applying my payments in a manner that did not reduce principal. XXXX had access to these records and therefore knew or should have known that its credit reporting and balance representations did not align with how my payments were actually applied. I entered into a Retail Installment Sales Contract for a XXXX XXXX XXXX, which was assigned to XXXX. My required payment was {$460.00} per month beginning XX/XX/XXXX. Between XXXX and XX/XX/XXXX, I made multiple payments to XXXX. However, XXXX internally applied 100 % of my payments to interest and fees, leaving my principal balance unchanged. As shown in XXXX own payment history, {$1400.00} was paid, yet {$0.00} was applied to principal.…
I submitted a lawful written request to Consumer Portfolio Services, requesting the complete loan file for my auto loan, including the retail installment contract, all documents submitted by the dealership, disclosures, add-ons, warranties, underwriting materials, payment history, and any authorizations relied upon to claim an enforceable obligation. XXXX provided a written response ; however, the materials supplied were incomplete and failed to include the full loan documentation requested. On XX/XX/year>, I issued a Notice of Fault and Opportunity to Cure, providing XXXX five ( 5 ) days to cure by producing the complete loan file. XXXX failed to cure the fault within the time provided. Consumer Portfolio Services is acting solely as the servicer of this loan. My personal and financial information was transferred to XXXX, and XXXX is not the original creditor.…
To Whom It May Concern, I am writing to formally dispute a hard inquiry that appears on my credit report associated with your company. I did not authorize this hard inquiry, nor did I provide written or verbal consent for my credit to be accessed for lending or review purposes. Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681b, a company may only obtain a consumer report for a permissible purpose and with proper authorization. If you are unable to provide documentation proving that I granted permission for this hard inquiry, its presence on my credit report is inaccurate and unlawful. Additionally, under 15 U.S.C. 1681a and 1681e ( b ), credit reporting agencies and furnishers are required to ensure maximum possible accuracy of the information reported. An unauthorized hard inquiry does not meet this standard. I am requesting that this hard inquiry be removed immediately from all consumer reporting agencies to which it has been reported.…
I am submitting this formal complaint regarding the financing of my XX/XX/XXXXXXXX, purchased from XXXX of XXXX, Georgia, under terms that were not clearly and transparently explained to me at the time of purchase. I was not provided with a clear breakdown of how my payments would be applied toward interest versus principal, and was only recently shown that I would be required to pay approximately XXXX years of XX/XX/XXXX monthly payments composed primarily of interest before the loan balance meaningfully reduced. This was never explained to me in a clear, plain-language format by XXXX of XXXX, Consumer Portfolio Services , or any representative involved in the sale and financing process. Had I been given an accurate representation of how much interest I would pay before principal, and how long that would take, I would not have agreed to this loan. The vehicle is not worth anywhere near {$50000.00}, yet I am now faced with an interest burden that far exceeds the value of the car.…
RE : FORMAL LEGAL DEMAND UNLAWFUL AND INACCURATE CHARGE-OFF REPORTING CREDITOR : XXXX XXXX XXXX | ACCOUNT NO. XXXX To Whom It May Concern, This letter constitutes a formal dispute, legal notice, and demand for immediate deletion pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., applicable legislative authority, and controlling federal case law. You are currently reporting the following tradeline on my consumer credit file : Creditor : XXXX XXXX XXXX Account Status : Charge-Off Remarks : Profit and Loss Write-Off Reported Balance / Amount Past Due : {$19000.00} Payment History : No history available Months Reviewed : XXXX Last Activity : XX/XX/XXXX This reporting is legally inaccurate, materially misleading, and statutorily impermissible. I.…
I am disputing inaccurate credit reporting by Consumer Portfolio Services ( CPS ) related to a vehicle loan. Prior to repossession, the vehicle was involved in a car accident. I opened an insurance claim and delivered the vehicle to a repair facility for assessment. While the insurance claim was pending and the vehicle was in the possession of the repair facility, CPS repossessed the vehicle and later auctioned it. CPS took possession and disposed of the vehicle before the insurance claim could be resolved or a total loss determination could be completed. Despite this, CPS reported delinquency, charge-off, and a deficiency balance without properly coordinating or applying insurance proceeds. I disputed this account with a credit bureau. In response, CPS altered multiple reporting fields, including delinquency dates and payment history, rather than addressing the substance of the dispute or providing documentation supporting the accuracy of the reported balance.…
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