CFPB COMPLAINT DATABASE
655 real consumer complaints filed against EdFinancial Services at the Consumer Financial Protection Bureau in the last 12 months. 0 received relief from the company. Median federal response time: 15 days.
The 30 most recent complaints against EdFinancial Services where the consumer chose to publish their narrative.
I have made several payments over the last year that were reversed without reason and the interest is continuing to accrue. On XX/XX/XXXX I made a payment of {$1200.00}. It was reversed. On XX/XX/XXXX I made another payment for {$1000.00}. It was reversed. I have a pending payment made today XX/XX/XXXX for {$1500.00}. I have enquired with Edfinancial as to why and have not heard anything.
I have been repaying on my XXXX XXXX XXXX for at least XXXX. ED financial services is missing 5 years of my history of loan repayment. It is showing my loan repayment starting on XX/XX/XXXX. Prior to XXXX Covid pandemic I had made many payments toward my loan one being a {$3000.00} payment. I am concerned about the amount of payments that are missing from this " government '' website payment history. I think the loan has switched from at least two loan providers one of them being XXXX. How do I go about getting my accurate history as I am trying to apply for XXXX?
Subject : XXXX Forgiveness Not Processed Despite Eligibility Complaint : I am submitting this complaint regarding my federal student loans serviced by EdFinancial. I have been informed by the Department of Education that I have met the 240 qualifying payment requirement for XXXX XXXX ( XXXX ) forgiveness. My current qualifying payment count is approximately 255 payments. Despite meeting the eligibility requirements, my loans have not been discharged, and my servicer has not taken action to process my XXXX forgiveness. This appears to be a failure in processing or communication between the Department of Education and my loan servicer. I am requesting : 1. Immediate review of my account 2. Confirmation of my qualifying payment count 3. Immediate discharge of my loans under XXXX XXXX 4. Written instruction from the Department of Education to my servicer to complete the discharge Please provide written confirmation once this has been completed.
I am filing this complaint against EDFinancial Services for reporting inaccurate and inconsistent payment history on my student loan account in violation of the Fair Credit Reporting Act ( FCRA ). My credit report shows that this account was reported as XXXX days past due in XX/XX/XXXX. However, the same payment history reflects that there were no late payments reported in the months immediately prior ( XXXX through XX/XX/XXXX ). It is not logically or factually possible for an account to progress to XXXX days delinquent without first being reported as XXXX and XXXX days late. This inconsistency demonstrates that the payment history being reported is inaccurate, incomplete, or not properly verified. I formally disputed this inaccurate reporting, but EDFinancial failed to correct the issue and continues to report inconsistent and misleading information.…
In XX/XX/XXXX I submitted a XX/XX/XXXX Dispute to EdFinancial under 15 U.S.C. XXXX ( a ) ( XXXX ) disputing inaccurate late payment cXX/XX/XXXXes on XXXX federal student loan accounts. EdFinancial dismissed my dispute without proper investigation. I left school in XX/XX/XXXX. These accounts had no late payment history prior to XXXX. After the payment pause ended, late cXX/XX/XXXXes appeared on my reports without notice. I applied for deferment and IDR and was approved, confirming I qualified for protected status. EdFinancial failed to correct the reporting after approval. The inaccurate XXXX andXX/XX/XXXXday late cXX/XX/XXXXes remain on XX/XX/XXXX andXX/XX/XXXX. I am requesting EdFinancial correct or delete all inaccurate delinquency cXX/XX/XXXXes and transmit corrected data to allXX/XX/XXXX bureaus.
I made a payment for XXXX of my student loans in full, as the payoff balance listed that day, and received this confirmation email from Ed-Financial : This email serves as confirmation of the payment you submitted on XX/XX/XXXX, captured below. Payment Confirmation # : XXXX Amount : {$10000.00} Scheduled for : XX/XX/XXXX Despite the payment confirmation, and my payment showing as pending for the last XXXX days on Ed-Financial, as well as the money being withdrawn from my checking account by the Department of Education ( the money came out successfully and in full on XX/XX/XXXX ), my student loans account is now reflecting that I have made no recent payments, and my loan balance is reflecting in full, continuing to collect interest. I tried to call at least 5 times today, and resorted to sending an email, which I have done numerous times in the past with no response. XXXX dollars is a lot of money to suddenly go missing.
I filled out an XXXX XXXX XXXX application XXXX times. I do not receive regular communications regarding the payments I have made or the applications I have completed. For the last XXXX years I have been making payments assuming they were going to XXXX XXXX XXXX XXXX and was told yesterday that these payments have been going towards the interest on my loans. The lack of communication from Ed Financial Services and XXXX XXXX. gov is making it difficult for me to repay my loans. A letter I received from Ed Financial Services dated XX/XX/year> stated, " If you made or make a payment for the month ( XXXX ) you are in the forbearance, the amounts paid will go toward satisfying your future payment ( XXXX ). '' I was told yesterday that these payments will go towards the interest on my student loans. Every time I call XXXX XXXX or Ed Financial Services I get a different story. I need to know that the payments I made while in forbearance will go towards future payments of my loans.…
I am filing a complaint regarding inaccurate payment reporting and account records on my student loans with Edfinancial Services. I made multiple payments toward my student loans, including paying off XXXX loans in full. I have documentation including bank statements, email confirmations, messages from Edfinancial confirming receipt of payments, and a paid-in-full letter for XXXX of the loans. However, when I recently logged into my account, it incorrectly shows that no payments have been made. My payment history appears to be missing, and my loan balances are not reflecting the payments I have already made. Additionally, this account has been removed from my credit report, which raises further concerns about inaccurate reporting. I have already submitted all supporting documentation to Edfinancial, but the issue has not been resolved.…
I am writing to report a recurring error and a failure to maintain accurate records. Following my previous dispute, Edfinancial correctly updated my credit files on XX/XX/year>2026, at which point the delinquencies were removed and my reports were accurate. However, as of XX/XX/year>2026, these same inaccurate marks have been re-inserted into my credit file. Under the Fair Credit Reporting Act, once a piece of information is found to be inaccurate or incomplete, it must be blocked from reappearing. This 'ping-pong ' reporting is causing me continued and unnecessary financial harm, and I request that you not only delete these marks immediately but also ensure that your reporting system is permanently updated to prevent this error from recurring for aXX/XX/XXXX time.
Subject : Borrower Defense Application Closed Without Review Refund Not Addressed I attended XXXX XXXX XXXX from XXXX to XXXX and was misled by admissions staff regarding the transferability of my credits. I was told that my XXXX XXXX in XXXX XXXX XXXX would transfer to other accredited institutions, including XXXX and other XXXX XXXX schools. After graduating, I discovered this was false. My credits were not accepted by any accredited institution, forcing me to start my education over from the beginning. This caused significant financial harm, including taking on and repaying over {$30000.00} in federal student loans over many years, including interest. I submitted a borrower defense application detailing these misrepresentations and the financial harm I experienced. However, I received a response stating that my application was being closed because my loans had already been paid in full or discharged. This response failed to evaluate my claim on its merits.…
ED FINANCIAL is showing a XXXX balance and a 'past due " status from XX/XX/XXXX- for a loan that WAS DISCHARGED in XXXX. Student Aid correctly shows ZERO. I have letter from them congratulating me on my loans being discharged. I have a screenshot for the specific loan in the past being shown as discharged. I am highly distraught.
I am submitting this complaint regarding inaccurate credit reporting by Edfinancial Services on my federal student loan accounts. In XXXX my loans were placed into repayment status and I was not aware that payments had been triggered until I received a notice in XX/XX/XXXX. After receiving that notice I contacted Edfinancial immediately. At that time the loans were placed into temporary deferment while my request for XXXX XXXX XXXX XXXX was reviewed. My request was later approved and my loans are now in authorized forbearance through XX/XX/XXXX. Because the loans qualified for forbearance, payments are not required during this period. Despite this, Edfinancial reported XXXX day late payments to the credit bureaus for the period of XXXX through XX/XX/XXXX. This reporting does not accurately reflect the account status because the loans ultimately qualified for forbearance and should not have been reported as delinquent during that timeframe.…
I've contacted Edfinancial multiple times since XXXX and submitted a new idr application in XXXX as requested by the agent so I could be removed from the XXXX plan forbearance and have payments count towards forgiveness. I also feel I was misled by the college and charged more than what was required and I'm unsure if the credits were transferred correctly. At this time I have submitted a Borrowers defense application as well. In regards to Edfinancial I believe legal action needs to be taken because I've received false information from every contact event. I was also given incorrect payment options that could have eliminated my time towards forgiveness and caused major financial hardship. Something has to be done because I do not believe any of the loan information or payback information has been calculated correctly. How can any information be trusted if there's different info provided with every agent?…
I am dealing with ED-financial and they keep showing that I owe a balance that keeps going up when I should have had this payed off years ago and department of education and ED-financial said its going through a long process of being forgiven and wiped out and a amount of overpay will be given bk to me but this has been going on for 16 years and it keeps going up every month XXXX to XXXX dollars on my credit report I call back and they said to me several times that it will eventually be removed off my credit report in 3 to 9 months after the discharge of my balance that was overpaid will be given back to me I have way way over payed on all this 2 to 3 times over the barrow amount of XXXX before any interest was applied this has destroyed my credit score from XXXX down to XXXX alone all my other debt is payed off and is XXXX but yet I cant get this issue dealt with by Ed- financial or the department of education after ( 16!…
I am submitting this complaint regarding negative credit reporting on my federal student loans serviced by Edfinancial. In XX/XX/year>, a XXXX delinquency was reported on my account. During that period I was in the process of relocating and unfortunately missed several communications regarding the account. Prior to this incident I had maintained a strong credit history and all of my other credit accounts have been paid as agreed. After noticing the delinquency on my credit report, I contacted Edfinancial and requested a review of the account to determine whether a retroactive deferment, forbearance, or other relief option could apply to the period in question. The responses I received stated that goodwill adjustments are not permitted and provided general explanations of reporting policies. However, the responses did not indicate that a detailed review was conducted to determine whether any borrower protections or relief options may have applied during that time.…
I mailed and submitted loan repayment form ( XXXX XXXX ) to XXXX XXXX in XX/XX/XXXX, in order to have them reviewed signed and mailed to military facility to begin a loan repayment program. XXXX XXXX never sent the documents and I called multiple times and received multiple lie about them sending the documents. I resubmitted the documents multiple times. I resubmitted the documents in XXXX XXXX again in hopes to get them signed and mailed to the XXXX facility. I have again received multiple lies about them not receiving the documents and not being able to see the documents in their emailing system. The company is actively preventing me from paying my loans off. They will also not send any of our correspondence to show where I have called, emailed and uploaded the4 same documents for over a year.
My federal loan payment history is missing qualifying payments from XX/XX/XXXX through XX/XX/XXXX made under XXXX, XXXX and XXXX XXXX. I have receipts showing these payments were made. Because of this error my qualifying payment count is incorrectly listed as XXXX. I have in reality made over XXXX Payments. I have been attempting to resolve this for XXXX years. I have called XXXX multiple times, its the same run around. I have uploaded a reconsideration request. I have tried to call my loan lenders which has changed 4 times and it is impossible to speak with a person, provider is now Edfinancial Services. Nothing has happened. I am requesting a full manual review of my payment history and correction of my qualifying payment count.
Follow Up CFPB Complaint New Evidence of Servicing Errors ( Case # XXXX ) I am submitting a followup complaint regarding the late payment reporting on my student loan account for XXXX XXXX. This includes new evidence not addressed by EdFinancial in their prior response. New Information : 1. Incorrect phone number used : EdFinancial attempted to call a number that was not mine. I did not receive any calls regarding delinquency. 2. Expired email used : All notificationsincluding billing statements and delinquency warningswere sent to an email that expired XXXX XXXX after graduation ( XXXX ). Reference XXXX XXXX XXXX to see that the account expires XXXX XXXX after the graduation ( I graduated in XXXX ). 3. No proof of delivery : EdFinancial stated they can not verify that any notices were delivered or opened. 4. Refusal to provide communication logs : I requested a communication log and was told I would need a court order, which prevented me from verifying their claims. 5.…
Complaint Against : EdFinancial Services ( Student Loan Servicer ) I am submitting this complaint regarding serious servicing errors, unauthorized enrollment in electronic communications, failure to provide requested documentation, and resulting financial harm and credit impact. EdFinancial claims that my account has been enrolled in email notifications since XX/XX/XXXX. However, I have never received email notifications from EdFinancial during that time and did not knowingly consent to electronic delivery of account notices, statements, or legally required communications. Due to ongoing confusion and lack of communication, I specifically requested that all correspondence be sent to me in writing. I received written confirmation that future communications would be mailed and received my first physical letter on XX/XX/XXXX.…
According to the Fair Credit Reporting Act, XXXX U.S.C. XXXX Section XXXX ( a ) ( XXXX ) ( A ), you are required by federal law to conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file before the end of the 30 day period beginning on the date you received this notice. I demand to see Verifiable Proof ( This should be hard evidence that goes all the way back to the original creditor, not verification from a third-party database. ) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below. I demand the following accounts be verified or removed immediately :
Two of my loans from Ed financial ( loans 1 and 6 ) are caught up on payments until the next due date ( XX/XX/XXXX ). I received a letter in the mail saying these 2 loans have 0 payments made and are about to go into collections. My account on the website also reflected this despite being caught up. I have proof that the loans are caught up and that the full payments were taken from my bank account. The full payment I made of {$160.00} was also changed on Ed financials website to say I only paid {$75.00} to different loans ( loans 4 and 10 ) while my bank statement shows they took the full payment of {$160.00}, as well as every other payment I made before this. I never received any refunds or anything ; every payment I made was received by ed financial. When I called to ask when this issue would be fixed they told me the loans were 400+ days past due, despite the fact that I have proof they are not. When I pointed this out they told me theyd call me back and they never did.…
Subject : Goodwill Adjustment Request Student Loan Credit Reporting To Whom It May Concern, I am writing to respectfully request a goodwill adjustment regarding the negative credit reporting associated with my student loan account. Over the past several years, I experienced profound personal hardship that significantly affected my financial stability. During this time, I suffered the heartbreaking loss of my mother as well as my spouse/partner. These losses created an emotional and financial burden that made it extremely difficult for me to maintain my normal financial obligations. While I take full responsibility for my student loan account, these circumstances deeply impacted my ability to keep up with payments during that period. My intention has always been to honor my obligations, and I regret any negative reporting that occurred as a result of these hardships. Since then, I have taken meaningful steps to stabilize my financial situation.…
I don't agree with the amount of interest that was charged on my loans ( both of which I already paid off in full in connection with a refinancing ). I have been trying ( and failing ) to get information about how the interest was calculated as I believe interest was accruing when it shouldn't have been ( related to the CARES Act and XXXX XXXX ). I have called multiple times and am constantly met with delay tactics. I was finally told today ( XX/XX/year> ) that they won't provide me with any such information and that I just have to take their word for it that the interest amount is correct.
I am submitting this complaint regarding my federal student loan account serviced by Edfinancial Services and the inaccurate late payment reporting that has negatively impacted my credit. My student loans were previously in forbearance. When the forbearance period ended in XX/XX/year>, I was not properly notified that payments had resumed. At the time, my loan servicer had an incorrect mailing address on file, which included my old apartment number. Because of this error, I did not receive any mailed notices indicating that my payments were due again. I only became aware that payments had resumed after my credit score dropped significantly due to reported 90-day late payments on my credit report. Prior to this, I had every intention of keeping my account current and had no knowledge that the forbearance had ended. Once I discovered the issue, I immediately began making my required payments and have remained current on the account since that time.…
The loan for ed financial was fraudulently created because of identity theft this is not my loan I am not going to college I don't want to go to college why would I get a student loan so the police department in my in our state does not do identity theft reports The company says that that's the only way to for them to discharge the loan as being fraudulent since we can not provide this information they just keep sending us letters and telling us when payments are due we're not paying It's not his loan
Edfinancial Services responded to my complaint by stating that the negative credit reporting associated with my loans was accurate and that the company reports information to the credit bureaus in compliance with the Fair Credit Reporting Act and XXXX XXXX reporting standards. In their response, XXXX stated that : my loans were reported as XXXX days delinquent in XX/XX/year> a XXXX delinquency notice was mailed on XX/XX/year> a backdated administrative forbearance was later applied to bring the account current However, the documentation provided by XXXX does not verify the accuracy of the delinquency reporting. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The response provided only a summary of loan balances and loan segments and did not include documentation verifying the delinquency status that was reported to the credit bureaus.…
In XXXX 2024, as the XXXX XXXX XXXX ended. I set up an Autopay request as it was coming due and going forward. My assumption being it was taken care of until the life of the loan was complete. In XXXX I was alarmed to get a notification that I was 90 days late. I quickly checked and saw that my Autopay was not in place. I immediately called and was told that Autopay could take up to 30 days to be put in place ( No where was I warned of this ) and that if a payment was to be drafted and no card was there it would automatically shut down. To compound the problem emails were sent to the school address that I no longer had access to after graduation, and letters were sent to an old address ( our house was destroyed in a collision and we moved 6 times over the next 3 years. All temporary addresses as we fought with the insurance company over damages ).…
I am in the PSLF program and am eligible for buy back in XXXX, XXXX. I received an email from the XX/XX/XXXX on XX/XX/XXXX that my loans would be forgiven thru the XXXX Adjustment program and if I did not opt out by XX/XX/XXXX, the loan would be discharged and I would be responsible for the taxes. I contacted EdFinancial that same day, XX/XX/XXXX, and subsequently multiple times after that, and received multiple different responses on how to opt out. Then, on XX/XX/XXXX, I submitted an email to EdFinancial stating that I wanted to opt out of the IDR Adjustment program. I received a response on XX/XX/XXXX stating that my request was received and I would receive a response within XXXX days. Then on XX/XX/XXXX I received XXXX emails stating that my loans had been forgiven through the IDR Adjustment program. On XX/XX/XXXX, I contacted EdFinancial who stated that this discharge can not be reversed. I am requesting an immediate reversal of this discharge.…
On XX/XX/XXXX, I applied on XXXX for an IDR repayment plan. Afterwards, I called and spoke with ED-Financial at the hours of XXXX to XXXX where I confirmed my IDR had placed me into an administrative forbearance, as well as requesting 3 months of deferment. The representative who I spoke with ( over a recorded line ), informed me that my account was eligible for three months of deferment. After a few months, I decided to check XXXX to see the status of my student loans. I noticed my IDR had been completed, and that I had no past due balance. I was very confused on why XXXX wasn't updating. XXXX claimed that due to the OBBBA, accounts under IDR and SAVE are in an administrative backlog. Of course, mine were apart of that backlog. I tried to make a payment in XXXX, but found no way to complete the payment process online. I tried calling Ed-Financial when I was available after work in XXXX, but they were closed. The automated system claimed I was late on my payments.…
I just received an email from Edfinancial Services on XX/XX/XXXX informing me that I received inaccurate information regarding my student loan interest paid total for the XXXX tax year in a previous email titled " XXXX Tax Information is Available. '' I have already filed my taxes as of last month on XX/XX/XXXX. This has never happened before and I'm unsure what to do. I have emailed Edfinancial Services about the matter and awaiting next steps. I end up XXXX what to do in cases like this, and was suggested to file a complaint with CFPB. Hence, what I am doing now to resolve this issue. I'm now worried about how this will affect my taxes for filing incorrect information.
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