Fay Servicing, LLC

Issue : Mortgage payment interference, disputed balance, unexplained account charges, incomplete records, and improper disclosure of another consumers information. I attempted to make my regular mortgage payment for XXXX, but I was unable to do so because I could not access my online account and/or was otherwise prevented from processing the payment. I was ready, willing, and able to make the XXXX payment, but Fay Servicing prevented me from doing so through its systems and handling of the account. I was not refusing to pay. I was actively trying to make the payment. We contacted Fay Servicing repeatedly on XX/XX/XXXX, XX/XX/XXXX ( twice ), XX/XX/XXXX ( twice ), and XX/XX/XXXX ( twice ) to resolve the issue and obtain an explanation. Instead, we were given inconsistent and unclear information. During one of those calls, a representative told me in substance that if I sent a payment, they would not accept it, would send it back, and litigation would be pursued against me.…

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Dear Fay Servicing Team, I hope this message finds you well. I am writing regarding XXXX loans currently serviced by Fay Servicing under my XXXX LLCs : XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX. Please update the mailing address associated with all XXXX loans to the following : XXXX XXXX XXXX XXXX XXXX, TX XXXX Additionally, I would like to request a review of any refund checks issued over the past XX/XX/XXXX years. It is my understanding that some checks may have been sent to an incorrect address. Could you please confirm : Whether any refund checks have been issued and remain uncashed during this period The amounts and issue dates of any such checks If there are uncashed checks, I kindly request that they be reissued and mailed to the updated address listed above. Please let me know if you require any additional documentation or verification to process these requests. Thank you for your assistance, and I look forward to your confirmation.

I borrowed {$35000.00} on my paid off home in XXXX. During my time of paying on it my loan was sold to 4 different mortgage companies. Before Fay Servicing it showed I owed {$19000.00} left to pay off. When Fay Servicing took it over in XXXX they added a charge of {$11000.00} showing after 17 years of paying now I owed {$30000.00} plus the doubled my mortgage payment. I filed for loan modification but they didn't lower it. So I filed hardship modification mitigation in XX/XX/XXXX. During that time I sent 3 applications at different times per request and was told I couldn't make any payments until modification. I was in touch with them. Once again I filed application XXXX XXXX. During my wait the court dismissed the temporary foreclosure on XXXX XXXX saying I have an homestead exemption. On XXXX XXXX Fay Servicing filed foreclosure for XXXX XXXX while I was still discussing the modification by phone.…

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For the XXXX time, Fay Servicing has not timely paid insurance premiums from escrow and we have had to pay out of pocket. Fay is charging us for escrows, holding our funds and not paying premiums timely. Sometimes to the point of insurance policy lapses due to nonpayment and others while sending forced placed insurance notices to us.

We paid our last house payment. Then a deferred balance and a recoverable corporate advance balance was charged since I was at the end of my loan, it showed up in my portal as the new balance. I asked for information on these. They sent me a letter stating the recoverable corporate advance balance was paid by my prior servicer and then that was removed. I was happy about that. Then I was waiting for the breakdown information for the deferred balance. I have called and emailed 50 times and am getting no where. Then all of a sudden the recoverable corporate advance shows back up on a statement. I am beyond frustrated!!

I have tried on many occasions to set up a payment plan. This company does not want to work with me. I can make an extra payment a month probably for XXXX or XXXX months maybe less to catch up, I have over XXXX dollars to put towards what I owe. The Company called me and asked me what are my intentions, and I said XXXX keeping my home and I have at the time XXXX to put towards what I owe. The female on the phone stated I owe actually XXXX dollars and will have a reinstatement letter sent to my home. I get the letter and it says I need to pay over XXXX dollars to have it reinstated. There was corporate advance fees, I called them to ask them to explain this and no one has called me back or left a message. Letter stated must be paid by Friday XX/XX/XXXX and I received the letter on XX/XX/XXXX. This is a very unfair practice by this company.

XX/XX/XXXXXXXX total payment {$4300.00} was received and deposited by Fay Servicing. However, Fay Servicing not applied to account stating delivered after XXXX XXXX, XXXX ; XX/XX/XXXX ( {$1600.00} ) / XX/XX/XXXX ( {$2600.00} ). On XXXX XXXX, XXXX, Fay Servicing filed an Intent-to-Foreclosure & locked access to my account. Proof forwarded by XXXX XXXX XXXX XXXX XXXX faxed on XXXX XXXX, XXXX. Followed up on XXXX XXXX, XXXX, for reinstatement of plan that was still under review. The plan was to be modified to reflect correct mortgage payment {$1500.00} instead of the {$1600.00}. In addition, repayment amount for XXXX months {$980000.00}. Fay Servicing is threatening foreclosure if do not pay for nine missing payments XX/XX/XXXX- XXXX XXXX. I have paid for XXXX XXXX & XXXX XXXX ; payment for XXXX XXXX was returned. XXXX XXXX payment reflected the {$1500.00} ( not {$1600.00} ) and repayment {$1800.00}, as overpaid for XXXX XXXX ( {$2600.00} ) /XXXX XXXX ( {$2600.00} ).…

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I previously submitted a complaint for this issue. It was not fully responded to with explanations that made sense or lacked complete explanations ; in addition Fay Servicings refusal to correct my credit history with errors made solely on their end. XX/XX/XXXX issue started with part of my funds for my auto payment monthly payment being pulled into suspense for {$44.00}. Fay Servicing has not provided any explanation for this. XX/XX/XXXX my payment billing was for {$610.00} and Fay deducted {$660.00} of which {$44.00} was applied as " Misapplication reversal '' on XX/XX/XXXX. XX/XX/XXXX Fay Servicing has not commented WHY a payment was not deducted despite their acknowledgment my account was set up for auto payment in XXXX of XXXX.…

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The mortgage servicer, Fay Servicing, has engaged in a pattern of administrative obstruction, intentional deception regarding communication barriers, and a failure to provide legally mandated status updates.Failure to Provide a Timely Evaluation : On XX/XX/XXXX, a complete loss mitigation application was submitted for the subject property. As of XX/XX/XXXX, the servicer has failed to provide a written approval or denial. This exceeds the XXXX evaluation window required under Regulation X ( 12 CFR 1024.41 ) by approximately XXXX days.Contradiction of Internal Records regarding Communication : The servicer currently claims they can not provide a status update due to a " third-party attorney block. '' However, Fays own records dated XX/XX/XXXX, and XX/XX/XXXX, prove that the servicer has an established history of communicating directly with me as the sole point of contact for the XXXX.…

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When my loan was recently transferred to Fay Servicing from XXXX I had a half payment that was transferred to Fay. I was told it would go to a XXXX account until I made the other half payment then it would apply to my note. The problem is they did NOT tell me that it would go to principal after so many days. I had some XXXX issues and went out of the state and when I returned I made a FULL payment for XXXX forgetting the amount left in suspense. Fay then applied it to principal. When I called they said I could apply to have it refunded and gave me directions to do that but the directions did not match the ones that were responded to in the email and I was not comfortable with it since it was NOT secure. I asked that they reverse the payment and they said it would take XXXX days. BUT it was reversed in XXXX day and REapplied BACK to principal. So, I requested that done AGAIN. Today it has been XXXX days and it has NOT been reversed yet. So I wait.…

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Plaintiffs purchased the above mentioned subject real properties using funds from XXXX XXXX XXXX XXXX as the XXXX. XXXX Exhibits XXXX & XXXX. After a year or more of making on-time monthly mortgage and escrow payments, Plaintiffs sought to timely Refinance the current loan and payoff all debts owed to the XXXX in full around XX/XX/XXXX. With all of his mortgage and escrow accounts current and no late payments, beginning in XX/XX/XXXX, XXXX XXXX XXXX began communicating with several of the XXXX XXXX about refinancing the current loan. In particular, Plaintiffs began communicating directly with XXXX of the Defendants XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, on multiple occasions and even provided him proof of financing for the refinance of my current loan with XXXX XXXX XXXX. See Exhibit XXXX XXXX XXXX XXXX informed me that they couldnt close on the Refinance of the loan because they couldnt get a XXXX XXXX for the property to finalize underwriting and financing.…

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Despite me signing loan documents in XXXX of XXXX with the lender XXXX XXXX for XXXX XXXX loan which includes escrow payment of $ XXXX ( taxes and insurance ), the new servicer Fay Servicing refuses to pay the home owners insurance policy out of the escrow account My insurance policy is now being cancelled because of this. I have contacted Fay 3 times and they refuse to look into the issue I have over {$2000.00} in the escrow account now, yet they refuse to use the funds for the insurance policy annual premium. Fay and other servicers aquire loans for profit - not at the request of the consumer, and they one job to do, which is to service the loan and manage escrow account properly. They have failed to do this, and have my funds hostage in the escrow account which needs to now be used to pay the policy

I am a licensed real estate professional reporting an unauthorized electronic fund transfer ( EFT ) of {$1100.00} that was deducted from my XXXX business debit card on XX/XX/XXXX. The merchant of record is Fay Servicing , LLC. " On XX/XX/XXXX, I assisted the borrower in sending a formal RESPA Request for Information ( RFI ) to Fay Servicing. This was a legal request for the complete servicing history and a XXXX XXXX of mortgage assignments. My email was listed as the contact point. Fay Servicing never responded to this RFI, violating the 5-day acknowledgment and 30-day response requirements under Regulation X. Furthermore, after they ignored my legal request, my personal business debit cardwhich I have never used with Fay Servicingwas hit with an unauthorized charge of {$1100.00} on XX/XX/XXXX. I requested an immediate reversal and a written explanation of how they obtained my private card data.…

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I'm going to describe the most recent incident from an application i submitted in XXXX that to this day was not addressed. I was told repeatedly that there were 2 pages missing ( pages 3 and 4 ). I repeatedly returned the documents via first class mail and email. Finally a representative acknowledged receipt and informed me that my request would be submitted and I never heard back. I proceeded to refile the bankruptcy i defaulted from loss of job and transportation after over 2 years in the bankruptcy. The mortgage Co never attempted to assist or never responded to my continued request for a modification or mortgage assistance. They are horrible. I wish i could just be sold to a different mortgage Co. I admit i have been struggling over the years but Fay Servicing never responds or attempt to assist with any mortgage assistance. They only charge a lot of legal fees and place your home up for auction fast.…

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I am submitting this formal complaint and demand for immediate correction regarding serious servicing errors, the transfer of my mortgage loan from XXXX XXXX XXXX XXXX, XXXX to Fay Servicing , LLC, effective XXXX XXXX, 2025 ( see Exhibit # XXXX Transfer Notice ). Chronology of Errors After the transfer, Fay Servicing issued a billing statement dated XX/XX/year>, for the XX/XX/year> payment cycle, showing a Total Amount Due : {$0.00} ( see Exhibit # XXXX XXXX Billing Statement ). Based on this official statement, no XXXX payment was due. Despite this, in XXXX 2025, Fay Servicing issued a subsequent statement alleging that I owed both XXXX and XXXX payments, and withdrew XXXX months of payments from my bank account ( see Exhibit # XXXX XXXX Mortgage Statement ).…

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In XXXX, I completed a COVID Partial Claim Loan Modification. While in the process of refinancing in XXXX of XXXX, my title company requested a payoff from my current VA mortgage holderthe VA for my Partial Claim, which they hold the lien on. We discovered that the Partial Claim lien was recorded, but never entered into the VA system by the then-lienholder XXXX XXXX XXXX Neither the VA or XXXX could provide a simple payoff. Both of these entities were culpable in elongating the timeline of my refinance and incurring more cost and hardship on me and my family ( have had to extend the lock on my refinance rate XXXX and may have to again, which would incur over {$10000.00} in fees ). XXXX sold the mortgage which eventually was sold to Fay Servicing, who the VA identified had responsibility for servicing the primary VA loan and the Partial Claim. The VA executed paperwork with Fay Servicing to pass the Partial Claim lien to them so they could provide a payoff to my title company.…

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On XXXX XX/XX/year> at approximately XXXX EST, I called to make a payment regarding my above MOST CURRENT statement received. I'm assuming due to unavailability of an agent, I chose the option to receive a call back. I received a call back at XXXX EST from agent XXXX XXXX XXXX point of contact, whom I had been in contact over the last several days regarding my delinquent status ; also assisted with my recent Loss Mitigation application. After review of my submission of my application for assistance ; inclusive of all documents required, I was denied assistance. I spoke with XXXX XXXX on XX/XX/year> at approximately XXXX EST, and she confirmed that my request was denied. I then asked her what amount did I need to pay to bring my account current. She stated that I needed to pay $ XXXX ; and that no other amount would be accepted. She also went on to ask condescending questions regarding what caused the hardship, etc.…

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On a refinance, Fay Servicing will not return my XXXX dollar escrow account. A week ago fay Servicing sent me a check for XXXX dollars. I wanted to email Fay Servicing for a escrow analysis, I could not find a email address any where online. XX/XX/2026 XXXX I called Fay Servicing . They said, since I no longer have a account with them they are under no obligation to assist me.

Back in XX/XX/2025 i advised my mortgage company that i was to sale my home and that i would not be paying escrow any longer as there was enough funds to cover these paying until the new year and that moving forward i would pay both my insurance and taxes in my own. Well now comes XXXX i called to pay my principal and interest payment on time you will see on the paperwork attached they incorrectly applied the payment to principal only refuse to correct my previous payment refuse to take another payment this month unless i pay almost XXXX dollars in addition i never been late and they refuse to remove the late payment and refuse me to speak with a supervisor/manager i have called them several times over the year with no resolve so XXXX now being this matter to your attention in hope you can make them do the right thing apply my payment correctly take my XXXX payment and remove the XXXX late payment as i never been late the late payment issue been ongoing for the last year or longer and…

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XX/XX/year>, my home loans was originally with Fay Servicing , LLC and I had no escrow shortages or mortgage payment increases. Then when XXXX assumed the mortgage in XXXX or XX/XX/year>, all of a sudden my mortgage payments increased and now I am receiving escrow analysis just about every other month stating that I have a shortages. Originally, my monthly payments with Fay Servicing was {$1300.00} and now they increased to {$1900.00} and prior was {$1900.00}. I've corresponded with XXXX several times via phone calls and messages via their portal as to what happened between the assumption of the mortgage from Fay Servicing to them. I never received a viable answer. My hazard insurance has not increased nor have the real estate taxes that warrant this unsustainable increase in mortgage payments, I would like an investigation into XXXX 's practices. Thank you

I am submitting this complaint regarding my mortgage servicer, Fay Servicing, due to lack of transparency, poor communication, and what I believe to be an improper handling of my loss mitigation request. On XX/XX/XXXX, I applied for a Loan Modification ( MOD ) with Fay Servicing in good faith, seeking a long-term and sustainable solution to bring my loan current. At that time, I was already experiencing financial hardship and was actively working with my authorized representative to resolve the delinquency. On XX/XX/XXXX, I was informed that instead of a loan modification, I had been approved only for a Temporary Repayment Plan beginning in XXXX, XXXX, XXXX, and XXXX, with monthly payments of {$4800.00}. My loan has been delinquent since XX/XX/XXXX, with a total past-due amount of {$12000.00}. This repayment plan is not affordable or sustainable. It more than triples my normal monthly mortgage payment, which was {$1300.00}.…

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I am submitting this complaint regarding Fay Servicing, LLCs handling of my repeated loss mitigation applications for my primary residence. I have been denied mortgage assistance on XX/XX/XXXX ; XX/XX/XXXX ; and XX/XX/XXXX. Each time I applied, Fay acknowledged that my household is experiencing a financial hardship but stated that my spouse and I either lacked sufficient surplus income for a repayment plan or were not eligible for payment deferral due to delinquency requirements set by the investor. After earlier denials, my assigned Account XXXX, XXXX XXXX, and a previous Fay representative advised me to reapply if my financial circumstances changed. In reliance on that guidance, my spouse and I reduced household expenses and reapplied in good faith. Despite these efforts, our most recent application was denied again.…

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The bank changed servicing company to Fay servicing company. This bank received the payment on the 15 via electronic payment with a credit card. We did the registration and made payment on the account as instructed. this was done on the XXXX of XXXX. I starting receiving phone calls and letter that payment had not been made. I called and spoke with a representative under the name of XXXX under the email of XXXX ; payment was withdrawn from the bank account and as of today this representative has not communicated back to us. This payment was made with the account not being late and all the letter being received indicate that the payment is late. How do you resolve incompetency from a bank or lack of customer service. If my account goes into collection than they will rued my credit. I need help!!!!!

I am delinquent with my mortgage by a few months after a car wreck left me in a wheelchair. At the begining of XXXX I received a statement from XXXX XXXX that included a receipt of payment for me to include with my payment in the amount of XXXX that was due by XX/XX/XXXX. I got a cashier 's check in the amount of XXXX before XX/XX/XXXX and sent it to XXXX XXXX. On XX/XX/XXXX I received my cashier 's check back stating it was not the minimum amount due.

In XX/XX/year>, my XXXX fixed amortizing commercial mortgage was transferred from XXXX XXXX XXXX Fay Servicing XXXX XXXX incorrectly loaded the loan into their system as a XXXX interest-only/balloon product. On XX/XX/year>, XXXX XXXX Commercial Account Manager confirmed this error in writing, stating the loan " was not done correctly '' when it transferred. On XX/XX/year>, another agent confirmed the system showed a " 5 year loan '' when my agreement clearly states 30 years. This misclassification caused XXXX months of problems : 1. Payments applied as interest-only with no principal reduction 2. Improper prepayment penalties assessed on regular principal payments ( {$990.00} and {$190.00}, later reversed ) XXXX. ACH drafts ranging wildly from {$150.00} to {$7600.00} ( correct amount : {$5400.00} ) 4. Over {$18000.00} held in suspense while the account was reported XXXX days delinquent 5. XXXX corrective transactions in one year for what should have been XXXX simple payments 6.…

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Company : Fay Servicing , LLC Issue Category : Incorrect loan balance / inaccurate account data COMPLAINT SUMMARY Fay Servicing , LLC is asserting, accruing interest on, and reporting a materially inflated and internally inconsistent mortgage balance that can not be reconciled with the loans original terms, historical amortization, or XXXX own XXXX XXXX. As documented in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), Fay boarded the loan reporting an unpaid principal balance of approximately {$79000.00}. Subsequent servicing records show no lawful principal postings, yet Fay later reported balances escalating to approximately {$93000.00}, then to {$130000.00}, later to {$150000.00}, and ultimately to approximately {$150000.00} without documented new loan proceeds or a complete accounting bridge. Fay has acknowledged that it relies on figures transmitted by predecessor servicers and does not independently reconstruct historical balances absent proof of error.…

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Fay Servicing , LLC improperly handled insurance proceeds by depositing a check that they received for endorsement only, for damage to my primary residence in XXXX, Maryland. After a covered loss, my insurer issued payment for repairs. The multi-party check was endorsed by XXXX and sent to Fay Servicing, which placed the funds into a restricted escrow account on XX/XX/XXXX. The check was for {$10.00}, XXXX as of date Faye Servicing LLC has released {$1700.00} to XXXX on XX/XX/XXXX, that check was pick-up from me by a XXXX staff member. Fay Servicing has failed to timely release the insurance funds despite the repairs being authorized and performed. On XX/XX/XXXX, Faye Servicing LLC scheduled a third party zoom inspection of the home which clearly show that the dry out was 100 % complete by XXXX. I have received inconsistent and unclear explanations regarding the requirements for release, resulting in unreasonable delay. ( my communication timeline is attached ).…

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I am submitting this complaint regarding Fay Servicing, LLCs mortgage servicing practices and its failure to provide a complete and reconciled loan accounting. Despite multiple written requests, Fay Servicing has not provided an accounting that explains how payments were applied over time, how default interest and monthly payment amounts were calculated, or the basis for fees and corporate advances assessed. Instead, Fay Servicing has repeatedly provided un-reconciled payment histories that do not address these issues. I have provided proof of payment tender, including copies of issued checks and USPS tracking numbers that allow independent verification of delivery or hold status. Fay Servicing continues to assert amounts due that can not be verified from the information supplied and has not accounted for payments tendered but not clearly applied, applied late, or partially applied.…

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I am submitting this statement to document the ongoing servicing issues I have experienced with Fay Servicing across multiple properties currently in foreclosure status. After falling XXXX days behind, Fay Servicing locked me out of their online payment portal, preventing me from making partial payments or maintaining any form of repayment plan. Instead of working with me, they immediately began adding excessive and questionable fees, along with default interest charges approaching 30 %. They have consistently insisted that the only way to reinstate each loan is by paying the full reinstatement amount in XXXX lump suman unrealistic demand given the number of properties involved. Throughout this period, Fay Servicing repeatedly failed to communicate in a timely manner. There were multiple instances where they would not respond for weeks at a time.…

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On XX/XX/year>, I attempted to make payment on my mortgage account in the amount reflected on my most recent statement, which shows a XX/XX/year> due date. During my phone call with the servicer, I was informed that payment could not be accepted at that time and that any payment would need to be made via certified funds at a later date. I was also told that the loan had been referred to foreclosure counsel. However, I was not provided with the name of the law firm, a case or reference number, or any written payment instructions, and I was instructed to call back in approximately one week. My online account access is restricted and does not allow payments or secure messaging, displaying only a phone number for support. I have not received any written documentation confirming the change in account status or explaining how to make a reinstatement payment or full payoff.…

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