Google Compare Credit Cards Inc.

In [ month, e.g., XX/XX/year> ], I was charged {$420.00} by GoogleXXXX XXXX instead of my usual monthly charge of {$87.00}. I contacted Google immediately, and they agreed to issue a refund. However, over two months have passed, and I have not received the refund. The original payment was made with a debit card that was later cancelled by my bank. I have already provided Google with my new card information, but they continue to state that the refund is processing without providing any date or confirmation. I have filed complaints with both the New York State Attorney Generals Office and the Consumer Protection Agency, but Google still has not completed the refund.

In XXXX XXXX, I attempted to subscribe to the advertised Google XXXX XXXX XXXX XXXX XXXX XXXX. However, I encountered a systemic technical glitch : the system displays an " Offer unavailable '' error immediately upon clicking the promotion, functionally blocking me from reaching the required third-party SheerID verification portal. This is not an isolated incident ; a massive number of consumers have reported encountering the exact same technical barrier online ( links to community reports are attached as evidence : https : XXXX ). Over the past two weeks, I engaged in extensive communication with Google Support. I provided clear video evidence demonstrating that the error occurs prior to the verification step. Instead of escalating the bug, support agents trapped me in a logical loop, repeatedly demanding a screenshot of a " completed SheerID verification '' an impossible request since their own system prevented consumers from initiating the process.…

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To : Consumer Financial Protection Bureau Subject : Formal Complaint against Google XXXX XXXX XXXX ) and XXXX XXXX. Incident Type : Unauthorized Electronic Fund Transfers ( EFT ), Systematic Billing Fraud, and Failure of Financial Institution Oversight Consumer Information Name : XXXX XXXX XXXX Location : XXXX, Ohio Executive Summary of Complaint I am filing this formal complaint to recover {$2200.00} in unauthorized and fraudulent charges processed through the Google Play Store and Google Pay between XXXX and XXXX. These charges involve systemic " cross-account '' billing, where Google bypassed security protocols to access financial accounts across personal and business domains. Furthermore, I am seeking reimbursement for the replacement cost of moving my entire digital ecosystem to XXXX ( XXXX, XXXX XXXX XXXX XXXX XXXX, and Watch ), a move necessitated by the total failure of Googles XXXX and XXXX refusal to protect my assets.…

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For approximately XXXX years, I was billed twice every month for the same internet/streaming service once by XXXX XXXX and once by XXXX XXXX due to an incorrect email address being attached to the Google account. I did not authorize duplicate billing, and I did not receive proper notice or invoices from Google because the account was tied to an email that was not mine. I spoke with XXXX XXXX who said it was a subscription and couldd not help me. I have tried repeatedly to talk to someone at Google and XXXX XXXX. I can not talk to anyone but am related to a forum.

On XX/XX/year>, my developer account was the victim of a malicious bot attack that triggered approximately XXXX unauthorized SMS messages through the XXXX XXXX Identity Platform to international destinations ( XXXX ). This resulted in an unauthorized charge of {$98.00}. Upon discovery, I immediately took corrective action by contacting support and implementing all recommended security protocols, including App Check and regional blocks to prevent further fraudulent activity. During the escalation process ( Case # XXXX ), a XXXX XXXX Support Manager explicitly admitted in writing that I was provided with " conflicting information '' and " misinformation '' by their support team regarding a potential billing adjustment. This misinformation directly influenced my financial decisions and prevented me from taking alternative mitigation steps.…

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On XX/XX/year>, I had approximately {$100.00} in my Google Play balance funded with my own money through a gift card. On XX/XX/year>, I asked XXXX to let me transfer that balance to Google Wallet or withdraw/refund it. XXXX refused and relied on its policy that, in the United States, Google Play balance is generally not refundable, not transferable, and not redeemable for cash, except where required by law. XXXX public policies also show that users in XXXX, XXXX, and XXXX have refund options for certain redeemed balances that are not being made available to me as a XXXX consumer. My complaint is that XXXX is holding {$100.00} of my money in a closed stored-value system while refusing to provide a reasonable method to recover unused funds. This leaves my money trapped in Google Play.…

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Subject : Unauthorized Charge and Overdraft Caused by Google Subscription Billing I am filing a complaint regarding an unauthorized recurring charge processed by Google that resulted in financial harm. A subscription that I was unaware was still active attempted to charge an older payment method on file, which was declined. Without my authorization or notification, Google then charged a newly added debit card associated with my Google account. I did not give explicit consent for this new payment method to be used for this subscription. This unexpected charge caused my bank account to overdraft, resulting in additional financial hardship and fees. I immediately contacted Google to request a refund, explaining that : I was unaware the subscription was still active The charge was processed using a different payment method without my knowledge The charge caused an overdraft Google denied my refund request without adequately addressing these concerns.…

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Unauthorized Merchant Pulls and Cross-Account Data Migration Breach. XX/XX/XXXX : I authorized a monthly subscription on my primary Google account for {$19.00} ( Order : XXXX ). XX/XX/XXXX : I officially cancelled this subscription. I received confirmation from Google that authorization for this service ended on this date. XX/XX/XXXX : Exactly one month after the cancellation, Googles billing system spontaneously created a NEW, unauthorized subscription on a different account ( XXXX ) using my stored payment method from the first account. I never added my payment card to this second account. Nature of Error : Not only was the account changed without consent, but the billing frequency was also changed from $ XXXX to an unauthorized $ XXXX. This resulted in nearly {$630.00} in unauthorized charges over the following year.…

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Re : Formal Request to Preserve Google Pay Data Related to Unauthorized Virtual Debit Card Use To Whom It May Concern, I am writing to formally request the preservation of all Google Pay data, logs, and records related to unauthorized transactions made using a virtual debit card linked to my Credit Karma Money account ( issued by XXXX Bank ). These transactions occurred at a XXXX store in XXXX, Ohio, despite the fact that I reside in Florida and did not authorize the creation or use of this virtual card. This request is part of an active bank fraud investigation, a CFPB complaint, and a potential criminal investigation. XXXX. Description of the XXXX XXXX unauthorized individual gained access to my XXXX XXXX XXXX account and created a virtual debit card without my permission. This card was then used for in person purchases at XXXX using what appears to be Google Pay or another XXXX based digital wallet.…

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In XX/XX/XXXX, a {$270.00} XXXX XXXX XXXX subscription was enrolled on my Google account via XXXX without my household 's clear knowledge or consent. Google structured this as a retail installment contract XXXX monthly payments of {$34.00} without making the non-refundable, non-cancelable nature of this financial commitment adequately clear. All 7 payments were charged to my debit card and completed by XX/XX/XXXX. Upon discovering the charges, I contacted XXXX XXXX on XX/XX/XXXX ( Case # XXXX ). I spoke with agent XXXX XXXX and XXXX XXXX XXXX XXXX refused to issue a refund. XXXX XXXX XXXX stated that no formal billing dispute process exists and that XXXX XXXX is the only avenue available to me.

I had an existing XXXX advertising account. The account was hacked. XXXX alerted me that the account was hacked on their end and " unauthorized ''. I immediately stopped payment on my saved form of payment, a XXXX XXXX. The problem is XXXX locked me out of the account that they acknowledge has been hacked. XXXX refuses to provide me any receipts, any contracts, any communication whatsoever. You can not get anyone on the telephone, they will not respond to any email, they will not even provide AI response. But XXXX is responding to my credit card company saying the charges are " valid ''. I want to resolve this dispute, but XXXX can not be permitted to charge consumers billions AND AT THE SAME TIME HAVE ZERO RESPONSE, ZERO COMMUNICATION, ZERO DISPUTE RESOLUTION CAPABILITIES.

I am submitting a complaint because I am owed a refund from Google that was never processed, despite multiple communications and assurances from Google support. In XX/XX/year>, Google notified me that a refund ( for a Google XXXX purchase ) could not be completed due to a payment method issue. I verified and updated my payment method directly through Googles official website ( not through any external links ). Google representatives repeatedly confirmed the refund would be processed within 60 days of updating the payment method. I followed all instructions and confirmed the update. After 60 days passed with no refund, I contacted Google again. They escalated the case and later claimed the refund was successfully processed on XX/XX/year>, but my bank confirmed no such transaction occurred. To date, I have not received the refund, and my banks records show no evidence of it being sent.…

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I am filing this complaint against Google LLC regarding the unauthorized freezing of my Google Play balance in the amount of {$44.00}. These funds consist of prepaid gift cards and represent a liquidated cash value held by Google on my behalf. On XX/XX/year>, I discovered that my balance was frozen and I was unable to use these funds for purchases within the Google Play Store or associated games. Despite my balance being fully funded, Google has restricted my access to these assets without providing a specific, verifiable reason or a clear path to resolution. Steps Taken to Resolve : I contacted Google Play Support on XX/XX/year> Case ID : [ XXXX ] [ XXXX ]. Then I contacted Google Play Support again on XX/XX/year> when the issue was still not resolved as stated in the case [ XXXX ... ] with case [ XXXX ] to where they said inconsistencies within my account and directed me to their Terms of Service // Fixing problems with gift card codes FAQ.…

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On XX/XX/XXXX, I purchased " XXXX ( Remove Ads ) '' in the app XXXX - Life Simulator through the Google Play Store ( Order # XXXX ) for a total of {$2.00}. At the time of sale, this was explicitly marketed as a " Lifetime '' purchase that included access to ALL future premium content. The developer ( XXXX, XXXX ) has publicly committed to honoring this for all users who purchased before XX/XX/XXXX. Despite this, the developer has revoked my access to numerous expansion packs ( including Zoo, Cult, Investor, Secret Agent, and Landlord expansions ). While they provided a " XXXX XXXX '' code, it is an incomplete restoration that fails to fulfill the original " All Future Content '' promise. I have attempted to resolve this through Google Support ( Case XXXX ). Google is intentionally obstructing a resolution by instructing me to contact the developer via an " official '' support email ( XXXX ) that is defunct.…

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Subject : Unauthorized {$270.00} Charge and Denial of Service for Undisputed Debt ( XX/XX/XXXX Lockout ) The Issue : I am being coerced into paying an unrecognized charge of {$270.00} to maintain my professional XXXX XXXX email and XXXX of business data. As of today, XX/XX/year>, the company has suspended my account, resulting in a total lockout of my business operations because I refuse to authorize a fraudulent transaction. Chronology of Events : XX/XX/year> : Usage was recorded for " AI Ultra Access '' and " Google Workspace Business Standard ''. XX/XX/year> : An official invoice ( No. XXXX ) was generated for the amount of {$47.00}. XX/XX/year> : I identified a discrepancy where the online payment portal reflected a balance of {$270.00}, which is {$230.00} higher than the documented invoice. XX/XX/year> : I contacted customer support multiple times.…

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From XX/XX/XXXX, thru XX/XX/XXXX Google charged me {$16.00} per month for a subscription to Google workplace suite , a business software suite composed of their free products meant for sale to small businesses. As an individual not a business, all these products are offered for free use. For months when I would see the charge in my ledger, I was under the impression that it was for another product that I did purchase from Google. It was only recently did I learned what exactly I was being charged for. Additionally I learned why I never found more information out about it. Google uses a 12 digit payment ID that basically bundles and itemizes all your purchases associated with Google. Under my payment ID the Google workplace suite never showed up I was never aware that I was being charged for it. However I did not know that there was a separate payment ID. Using my email not my name. The fact is I never signed up for the Google workplace suite , I never provided my informed consent.…

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I am submitting this complaint regarding unauthorized Google XXXX charges and account suspension that have not been resolved. My Google XXXX account was compromised, resulting in duplicate and unauthorized charges exceeding {$3000.00} beyond my approved daily and monthly advertising spend. These charges appeared between late XXXX and XX/XX/year>. Google flagged the account for suspicious payment activity and subsequently suspended and closed the Ads account. I immediately contacted Google XXXX support, submitted documentation, and requested a full investigation. Despite Google acknowledging suspicious payment activity, I have not received written confirmation of fraud determination, refunds, or a clear billing resolution. Following the fraud, my payment methods became unavailable due to account suspension and fraud protection. My Ads account now shows multiple conflicting statuses ( suspended, canceled, payment declined ), and I am unable to advertise.…

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On XX/XX/XXXX, I was charged twice ( {$100.00} each ) for the same annual XXXX XXXX XXXX subscription processed through Google Payments. Both charges were posted on the same day for the same product, resulting in the subscription being stacked for two years instead of one. The second charge was not intentional - after the first payment, I noticed it was not renewed yet. So I tried to renew the subscription again. After identifying the duplicate billing, I contacted GoogleXXXX XXXX and initiated a dispute. I followed up multiple times on XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX and XX/XX/XXXX. During these contacts, I was informed that the matter had been escalated to a higher specialist team for review. However, no final written determination, refund, or timeline for resolution has been provided. More than 60 days have passed since my initial dispute. I repeatedly requested clarification on refund eligibility, status updates, and an expected timeline.…

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Google is accepting consumer funds for XXXX XXXX stored value and then rendering those funds functionally inaccessible without a defined timeline or meaningful resolution. On XX/XX/year>, I purchased a {$10.00} XXXX XXXX gift card directly from XXXX XXXX. Google processed the payment successfully, issued an official order receipt ( Order number : XXXX ), and delivered the gift card code to my email address. XXXX GIFT CARD RECEIPT MY XXXX XXXX PURCHASED GC Despite the purchase originating from Google itself, Google Play blocked redemption and displayed a message stating Google needs more information and directed me to submit a verification form with documents. I complied and submitted the requested form and proof of purchase. Google then indicated that due to high volume review may take weekswhile retaining my funds and preventing use. This is not a one-off {$10.00} inconvenience. I currently have more than {$300.00} in XXXX XXXX balance that is unusable.…

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Dear Consumer Financial Protection Bureau, I am submitting a complaint regarding unauthorized charges associated with Google XXXX and Google Payments. Account Information : XXXX Google XXXX Account : XXXXXXXX XXXX Payments Profile ID : XXXXXXXX XXXX XXXXXXXX ending in XXXX I have never knowingly used or authorized Google XXXX advertising services. However, charges were placed on my credit card. Upon discovering the transactions, I immediately disputed them with my credit card issuer and had my card locked to prevent further unauthorized charges. Despite these actions, Google continued to reflect charges on my Google XXXX account. The account was officially canceled on XX/XX/year>, yet it still shows a {$10.00} outstanding balance. Google has stated that I received the services promised, which I strongly dispute. I am requesting assistance to ensure that : 1. The {$10.00} balance is immediately removed. 2. No further charges are applied. 3.…

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I pay XXXX {$140.00} per month. This service went from {$14.00} in XXXX, to now {$22.00} per XXXX users costing me {$140.00} per month. I attempted to cancel this terrible service on XX/XX/XXXX. They want to charge me {$890.00} to cancel this service. Why would I pay to cancel a service that I pay for monthly? If I do not pay the email service on that month I will not have access to my emails. So why am I paying in advance? This is draconian and needs to be alleviated. XXXX is not the mafia or overlords to charge these excessive fees. We are a small business that will take our business elsewhere.

My credit card was charged 4 times fraudulently for a XXXX XXXX subscription that I did not purchase. During the time that my card was charged, my XXXX account showed there was no active TV subscription. So, I was being charged for the service without there ever being documentation in my account of access to the service or purchasing the service. I had given XXXX, XXXXXXXX XXXX parent company, my card information before. I did not catch the charges until Id paid my credit card bills, so XXXX XXXX will do nothing for me. I was charged {$89.00} on XXXX XXXX XXXX XXXX XXXX. This totals {$350.00} in fraudulent charges. I submitted a claim with XXXX and they refused to refund me.

I am submitting this complaint regarding Googles handling of my Google account, its identity verification practices, and the restriction and removal of my funds. This complaint is safety-based and concerns Googles failure to accommodate my legally protected status, its insistence on collecting the highest-risk form of personal identifying information despite safer lawful alternatives, and its restriction of my funds during this process. I am a protected individual enrolled in the Texas Address XXXX XXXX ( ACP ), administered by the Texas Office of the Attorney General, due to serious safety concerns and a documented history of identity theft and XXXX-related harm. I also provided Google with a XXXX XXXX Determination Letter, which places Google on notice of my protected status under the Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq. ), including identity theft and XXXX-related safeguards.…

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XXXX XXXX will not let me use my XXXX XXXX XXXX. I've been asked to verify my identity via drives license. They have put everything thing into XXXX wallet and due to an unverified debit card the suspended my account. Now I can't do anything. Use gift card or points I've earned. This started XX/XX/year>. Weekly chats with XXXX no help. Many hours trying to get help and I'm still stuck.

I'm having a recurring charge of {$8.00} from my XXXX XXXX XXXX from Google XXXX for the last 12 months. I've been trying to cancel thos subscription for over two years. The steps Google provides are complicated and does not work for me to successfully access the ccount to cancel. So for over two years, actually longer, I'vw been paying for something that is none existence. My bank, XXXX, can't stop payment without issuing me another debit card which will force me to contact each out to the merchants setup for recurring payment and inform of new debit card info, thays asking too much.

I am a consumer in the state of Florida and purchased several XXXX Google XXXX gift cards for a total approximate amount of {$50.00} USD from various online retailers, including XXXX and XXXX. When attempting to redeem the digital codes received via email on my Google XXXX account, the system starts a verification process that never completes and prevents me from using the paid balances on several of these digital gift cards. I have followed all Google instructions, including appeal forms, sending screenshots of the digital codes and electronic purchase receipts, and contacting their customer support without receiving an effective solution. Additionally, Google XXXX XXXX and the retailers ' refund policies are very strict and do not allow gift card returns once purchased, leaving me with no way to recover my money. As a result, I have multiple legitimate digital gift card codes, purchased in good faith, whose balances I can not use or recover, causing me significant financial harm.…

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I previously owned an XXXX phone, on which I configured my wallet for tap-to-pay transactions. I had a XXXXXXXX XXXX card linked to my Google Wallet. Since linking my card, XXXX has attempted to withdraw {$11.00} from my account on three separate occasions, successfully doing so until I blocked them from processing transactions. For the last four months, XXXX has made daily attempts to debit my account for {$11.00}, resulting in over XXXX transaction attempts, which I can substantiate as I receive an email notification each time they attempt to use my XXXX XXXX debit card. I tried to file a complaint with them via email. They have refused to cease withdrawing funds from my account and have shown no accountability despite the evidence provided in screenshots. I am uncertain as to why they are debiting my account, as I am not subscribed to any service, and I no longer possess an Android phone.…

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I was notified by my management that my company card had been charged for something they nor I recognized. It was for a XXXX subscription which utilized my company card as a backup card without my approval. Now my job is threatening to fire me due to having added this card to my Google wallet. Despite me never approving this cards use in any way. XXXX utilized my work company card as a backup payment, and is unable to reached to correct this in any way. This needs to be resolved ASAP please. XXXX

I did not consent to arbitration for any company to use my personal information for corporate fishing scheme are for insurance XXXX and other third party company have been soliciting consumer and taking advantage of consumer with XXXX XXXX with consumer data to help gain profit and assistance other that lead to financial hardship to the consumer and personal information which is illegal XXXX use a entrapment business tactic to XXXX to very abusive to the consumer rights and federal consumer rights XXXX haven't verified anything why it's share consumer data to data furnishers company for it's a manipulation to profit off consumer reports

I attempted to remove a payment method from my Google Pay / Google Wallet account. Removing a payment method is a risk-reducing action, not a transaction or authorization request. However, Google blocked this action behind an identity verification flow that requires a XXXX security code that no longer exists on current versions of XXXX. This all started as I was purchasing a XXXX gift for my XXXX XXXX XXXX nephew. The account is in his name but due to his age he doesn't use it and the account was only made so he had an email to signup for games like XXXX. So its not like he's sending emails or doing anything on the account. I'm the only one who has access to it, and the account itself is rarely used. Since he is only XXXX he doesn't have money so I needed to buy the game for him. after I made the purchase I wanted to remove the card from the account so he doesn't buy anything else with it in the future. and that's where the problem comes into play.…

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I am writing to formally report issues with XXXX XXXX / XXXX XXXX regarding unauthorized subscription charges on my account. XXXX XXXX : XXXX XXXX ( XXXX XXXX XXXX. XXXX ) Date of charge : Today Amount charged : XXXX XXXX Play order number : XXXX Description : My child mistakenly subscribed without my consent. XXXX XXXX Date of charge : Day before yesterday Amount charged : XXXX XXXX Play order number : XXXX Description : This subscription was also initiated without my authorization. Actions Taken : I canceled both subscriptions immediately upon noticing the charges. I reported the issues to XXXX XXXX, but both refund requests were denied, citing their refund policies. I have attempted to resolve the matter with XXXX support, but no refund has been issued despite both charges being unauthorized and child-initiated.