LD Holdings Group, LLC

Hi, My wife and I took out a XXXX year mortgage with Loan Depot when we purchased our home in XX/XX/XXXX. For the first year, our monthly payment was {$4200.00}, consisting of {$3500.00} for principal and interest and {$710.00} for escrow. This aligned with our actual tax and insurance obligations : our homeowners insurance premium was {$2100.00}, and our quarterly property tax bills were {$1600.00}, {$1600.00}, {$1500.00}, and {$1500.00}, totaling {$6400.00}. Altogether, {$8500.00} was required for taxes and insurance, which breaks down to {$710.00} per month. On XX/XX/XXXX, I received my escrow account disclosure summary for the upcoming year. It stated that my monthly payment would increase to $ XXXX increase of {$310.00}. Sensing something was wrong, I contacted Loan Depot on XX/XX/XXXX before reviewing the details. The representative told me that escrow calculations follow certain guidelines, but did not provide clarity. After the call, I reviewed the statement myself.…

Read full complaint at CFPB →

On XX/XX/year>, I submitted a Notice of Error under RESPA ( 12 CFR 1024.35 ) requesting information and correction regarding my mortgage loan. Specifically, I requested : A full and accurate payment history A breakdown of all amounts claimed due, including fees and advances Information regarding loss mitigation review and available options Copies of any notices of default or acceleration Clarification of how my loan was evaluated for assistance The servicer acknowledged receipt but has failed to provide a response within the required timeframe. It has now been over 60 days with no response. This loan is currently in foreclosure litigation, and the servicers failure to respond is impacting my ability to resolve the matter.

Loan Depot Loan # XXXX XXXX XXXX, Director XXXX XXXX, sent me a letter today ( attached ) indicating that the {$7300.00} in this escrow account was transferred to XXXX XXXX XXXX ( XXXX ) on XX/XX/year>. When I requested proof of this transfer today, Loan Depot advised me that indeed, the refund of the taxes was sent back by XXXX XXXX, but the date of refund was XX/XX/year> and there is no corresponding disbursement on my account to XXXX XXXX XXXX. There is merely a note in my account " sent to escrow '', but no disbursement. I asked Loan Depot for the Customer Activity Statement showing the refund and disbursement, but they said they couldn't provide that. I then called XXXX XXXX and left a message in his voicemail requesting this payment, and I called XXXX XXXX XXXX, to see if they had received any funds for my escrow.…

Read full complaint at CFPB →

I am filing a complaint regarding inaccurate credit reporting by LoanDepot on my mortgage loan. LoanDepot has reported multiple 30-day late payments on my credit report. However, my payment history shows that many payments were made before reaching 30 days past due. Several entries on my account statement also show misapplication reversals, indicating that payments were received but applied incorrectly by the servicer and later corrected. In addition, I frequently paid more than the required monthly payment amount. Instead of properly applying the full payment and holding the excess funds as required, LoanDepot sometimes returned payments or applied them inconsistently. These servicing errors created temporary delinquency statuses in their system that were later corrected internally. Because payments sufficient to cover the monthly obligation were received prior to reaching 30 days past due, these months should not have been reported as 30-day delinquencies.…

Read full complaint at CFPB →

I am filing this complaint against LoanDepot regarding an unpaid escrow refund of {$1700.00} that I never received, despite repeated attempts to resolve since early XXXX. In XX/XX/XXXX, LoanDepot issued escrow refund check # XXXX, dated XX/XX/XXXX, in the amount of {$1700.00} for my loan # XXXX. This check was listed on LoanDepot 's own escrow summary. I never received this check. Loan details : Loan number : XXXX Escrow Refund Check Number : XXXX Escrow Refund Check Date : XX/XX/XXXX Refund amount : {$1700.00} Beginning in early XXXX, I have made numerous attempts to resolve this matter directly with LoanDepot, both by phone and by written correspondence. Despite these repeated contacts over the course of more than 7 years, LoanDepot has never responded to my inquiries, has not reissued the check, and has provided no explanation as to the status of these funds. I am requesting that LoanDepot immediately : ( 1 ) confirm the status of check # XXXX and whether it was cashed.…

Read full complaint at CFPB →

XX/XX/XXXX To Consumer Finance Protection Bureau RE : Submit a complaint I'm writing about a mortgage issue with Loan Depot. I closed a cas-out refinance on my Paid -off home on XX/XX/XXXX the loan amount was {$510.00}. Everything was smooth until XX/XX/XXXX, when they suddenly required wind and hail insurance, force-placed it, and tripled my monthly payment -- no approval, no heads-up. I never received the XXXX XXXX or XXXX XXXX notices they're supposed to send under 12 CFR 1024.37. My existing policy covered fire, and all other coverage for a home paid for. They sent out a bill tripling my payment for wind and hail, force-placed it, and since this tripled my payment I was left with no warning or any explanation. Can you investigate if they followed federal rules, get this premium dropped or refunded, and fix my payment? My servicer is Loan Depot, XXXX. Thank you, kindly.

I am filing a new complaint because LoanDepot has subjected me to months of severe emotional distress and deceptive financial practices. On XX/XX/XXXX, I spoke with a Loan Officer specifically for a VA IRRRL ( Interest Rate Reduction Refinance Loan ) quote only. I explicitly stated that I did not want to apply for a loan at that time. 1. Unauthorized Application vs. Disclosures : Despite my refusal, LoanDepot unilaterally initiated a formal mortgage application. In a letter dated XX/XX/XXXX ( attached ), they claim they were " required by law '' to send disclosures. This is a gross overreach. They did not just send the standard 3-page Loan Estimate ; they generated a Universal Residential Loan Application ( URLA ), assigned me a loan number, and issued a Loan Denial letter. A VA IRRRL is intended to be a simplified process, yet LoanDepot used it as a pretext to open a full loan file against my express instructions. 2.…

Read full complaint at CFPB →

I am currently in the XXXX XXXX XXXX XXXX ( XXXX ) program was a Department of Veterans Affairs initiative launched in XXXX to help struggling veterans avoid foreclosure by purchasing their defaulted loans and modifying them to a 2.5 % fixed rate. While going the modification to be put into the XXXX program I was making monthly payments of {$3800.00} towards my mortgage payment. I made a payment of {$3800.00} on XX/XX/XXXX that was to cover the mortgage due for the month of XXXX XXXX XXXX. Instead of applying that payment to XX/XX/XXXX, Loan Depot applied this payment to XX/XX/XXXX. This issue is that the mortgage due that was past due for XX/XX/XXXX is wrapped into the loan modification ( XXXX XXXX XXXX XXXX ( XXXX ) program ) which added all the unpaid mortgage months from XX/XX/XXXX to XX/XX/XXXX. I was given my new total loan amount of {$760000.00} which encompassed all arrears during the modification period.…

Read full complaint at CFPB →

On XX/XX/XXXX, I sent loanDepot.com, LLC a Notice of Error and Request for Information regarding the account loanDepot claims is a mortgage loan associated with the property located at XXXX XXXXXXXX XXXX XXXX XXXXXXXX, Colorado. The notice was sent by certified mail to loanDepots designated address for servicing correspondence. XXXX tracking shows the correspondence was made available for pickup on XX/XX/XXXX and was returned unclaimed on XX/XX/XXXX. On XX/XX/XXXX, I retransmitted the Notice of Error and Request for Information electronically and again requested acknowledgment and a compliant response. On XX/XX/XXXX, loanDepot sent a packet of documents consisting primarily of copies of previously produced loan and closing documents. The packet did not address the specific errors identified in the Notice of Error and did not provide the servicing records and information requested.…

Read full complaint at CFPB →

I am submitting this complaint regarding the improper termination of my trial modification and the rapid progression to a foreclosure sale date despite my good-faith efforts to comply. When my trial plan first began, I contacted the servicer and was misinformed by a representative regarding my payment requirements and timing. I relied on that information, and I was later penalized for it. I understand these calls are recorded. During a later trial payment period, I had funds available to make the payment, but I experienced a temporary loss of access to my phone and bank account due to a broken phone and two-factor authentication security requirements. This prevented access for approximately five days. This was not a refusal to pay. I contacted the servicer immediately once access was restored. I was informed that my trial plan had been terminated, no meaningful appeal was offered, and a foreclosure sale date was set.…

Read full complaint at CFPB →

The mortgage servicer, loanDepot.com, LLC, has engaged in repeated mortgage servicing errors and improper loss mitigation practices regarding the property located at XXXX XXXX XXXX, XXXX, South Carolina, which is owned by XXXX XXXX XXXX XXXX XXXX. A complete loss mitigation / loan modification application was previously submitted with all required documentation. Despite this, loanDepot continued to issue letters dated XX/XX/2026 and XX/XX/2026 claiming additional information was required, without identifying specific missing documents, and attempted to restart the loss mitigation process. loanDepot has also repeatedly misidentified the proper party by addressing correspondence to the Estate of XXXX. XXXX, even though the property is held in trust and prior documentation had been provided. This misidentification has resulted in inaccurate account records and misleading communications.…

Read full complaint at CFPB →

In XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX originated an FHA-insured refinance on the property located aXXXX XXXX XXXX XXXX XXXX following a XXXX XXXX divorce, despite unresolved ownership and property interests that were not lawfully conveyed or disclosed at closing. Yet closing and recorded instruments reflected improper borrower and ownership disclosures, including removal of a spouses interest without lawful authority. In XX/XX/XXXX, the same FHA case was refinanced again through LoanDepot.com, LLC using FHA instruments, despite unresolved title and marital defects and execution of the security deed by only one party. HUD has now confirmed that FHA Case No. XXXX remained FHA-insured until payoff on XX/XX/XXXX, after which FHA involvement ended and a subsequent XX/XX/XXXX transaction was conventional.…

Read full complaint at CFPB →

We are filing this complaint because LoanDepot has failed to properly apply our mortgage payments, has ignored a federal bankruptcy court order, and has continued to report us as delinquent even though our loan was legally deemed current. We completed our XXXX XXXX XXXX in XX/XX/2022. On XX/XX/2022, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ) issued an order stating : Our LoanDepot mortgage was current as of XX/XX/2022 All escrow deficiencies were cured All fees, advances, and charges were satisfied Our next payment due was XX/XX/2022 LoanDepot was solely responsible for any shortfall or failure to respond The XXXX XXXX XXXX also confirmed that LoanDepot agreed the next payment due was XX/XX/2022. Despite this, LoanDepot misapplied our first postbankruptcy payment ( made XX/XX/2022 ) to XX/XX/2022, a month already paid by the Trustee. They then applied later payments to XXXX and XX/XX/2022, also already paid. This created a false chain of delinquencies.…

Read full complaint at CFPB →

Company : LoanDepot Product : Mortgage / Escrow Account Issue Type : Escrow, taxes, or insurance Specific Issue : Escrow overcollection / Delayed refund What happened ( consumer narrative ) I have a 100 % property tax exemption on my Texas property, which LoanDepot has already acknowledged and partially adjusted in my escrow account. I also provided them a reciept from XXXX XXXX showing a refund from XXXX to XXXX in property taxes stating that it was for 100 % HS exemption on property taxes. Despite this : LoanDepot continues to collect {$400.00} per month in escrow for property taxes even though my projected tax liability is {$0.00} LoanDepot states they will not stop collecting escrow until they receive XXXX XXXX tax bill in XXXX, even though the exemption is already approved and reflected internally The overcollected funds will not be refunded until XX/XX/year> or later, meaning I am forced to front approximately {$2400.00} interest-free for more than a year for a liability that…

Read full complaint at CFPB →

I called Loan Depot as I needed to change my email address and I got nothing but a run around! They would not change it until I provided my home insurance policy number which I did not have readily available. I finally ended up calling my insurance company to get the policy number. I understand the need for verification due to all the hackers now. Since then I have been unable to sign into my account. When I try to call concerning this issue I get a main menu which only basically has XXXX options. I can not sign into my account now even when they send me a verification code. It keeps telling me I have to link my account which it will not do even when I type in my loan number and all information they want. It just keeps telling me if I have a problem to call them and their main menu only will give me information as to do I want to make a payment or last payment made and amount owed on loan.…

Read full complaint at CFPB →

I am writing to make a complaint about a refinance of my mortgage that was completed on XX/XX/year>. I reached out requesting a lower monthly payment but I was not made explicitly aware of a rate buy down of {$14000.00} that was baked into my loan. Essentially, my previous loan balance before the refinance was {$390000.00} and I ended up with a loan after refinance of {$420000.00}. I was made to believe that I was getting a lower rate of 4.85 % but in actual fact, this is only a delayed pain as all the equity I built in the home prior to refinance was eaten up by the new loan. I strongly believe that if it was clearly explained to me that there was a buy down that resulted in a higher loan amount, I would not have proceeded with the refinance. A buy down agreement ( which I believe is a required document ) was not included in the closing documents. Seeing a buy down agreement would have made me think twice about what I was being offered.…

Read full complaint at CFPB →

Loan depot transfer our mortgage to XXXX XXXX ( on approve modification ) on XX/XX/year>, after we made a first payment on our surprise XXXX XXXX doesn't recognize it, we keep on resolving it and they keep on investigating but no progress we now owe over $ XXXX and recently they reported it to credit agency causing my credit score to drop almost XXXX points, it's been almost XXXX XXXX and no progress they keep on saying that loan depot withdrawn the modification but we never received any letter of withdrawal but only transfer of loan.

loanDepot reported my mortgage as 30 days late for XX/XX/XXXX. The delinquency was related to the XX/XX/XXXX payment, which was paid on XX/XX/XXXX, curing the account. However, loanDepot reported XX/XX/XXXX as 30 days late rather than properly attributing the delinquency to XXXX and reflecting XXXX as current once payment was made. Also XXXX payment was also made I provided proof of payment and requested that loanDepot correct the reporting to reflect the proper delinquency period and account status. loanDepot acknowledged the payment timing but refused to correct the reporting, stating that the reporting was accurate without addressing the incorrect reporting month or account status after cure. Reporting XXXX as late misrepresents the accounts status and payment history. I am requesting that loanDepot correct the credit reporting to accurately reflect the proper delinquency month and update all credit bureaus accordingly.

I am a documented prior borrower and owner of the subject property. My name appears in recorded mortgage instruments, including a XXXX Release of Deed. Despite this, the company proceeded with mortgage closings in XX/XX/year> and XX/XX/year> excluding me, without my consent, authorization, or any lawful explanation. I was removed from borrower recognition and servicing records even though my recorded interest had not been extinguished. The company now claims it does not recognize me as a customer, which is itself the core issue. I am seeking a required explanation, correction of records, and accountability for how these transactions were closed without lawful borrower authority. Attached documents establish my borrower status, unauthorized exclusion, and resulting title defect.

LoanDepot, XXXX is attempting to force me to pay my mortgage only by certified funds ( cashiers check ) even though that requirement is not a condition of my Note or Mortgage. LoanDepot has refused or threatened to refuse normal payment methods that are otherwise permitted under my loan documents. This conduct obstructs my ability to tender payment and is manufacturing a default. A recent payment issue was not caused by insufficient funds or any misconduct by me. According to my bank, XXXX, the item was rejected because Home Depot made unauthorized attempts to withdraw funds from my account, which triggered XXXX fraud-prevention controls. XXXX has stated it is willing to confirm this and provide documentation if subpoenaed in litigation. LoanDepot is using this event as a pretext to impose a certified-funds-only requirement without identifying contractual authority.…

Read full complaint at CFPB →

Subject / Trigger : Inaccurate Reporting of XXXX XXXX Payment by LoanDepot Complaint / Statement : LoanDepot prematurely and inaccurately reported my XXXX XXXX payment as late, despite evidence of autopay activation and good-faith payment. I am disputing an inaccurate late payment reported by LoanDepot for XXXX XXXX XXXX XXXX XXXX XXXX, I made the third consecutive manual payment, which cleared my XXXX XXXX XXXX account on XXXX XXXX XXXX confirmed by enclosed XXXX statement. According to LoanDepots contract, autopay activates after the third manual payment, and their website showed autopay active for XXXX when the XXXX payment was manually entered, so I reasonably expected the XXXX payment to process automatically. LoanDepots internal report contradicts the XXXX XXXX XXXX documentation, proving that LoanDepot prematurely reported the XXXX payment as inaccurately late.…

Read full complaint at CFPB →

I had been speaking with LoanDepot for 7-10 days prior to the appraisal in hopes of getting a loan to secure home improvements and debt consolidation. They suggested an FHA loan, explaining that due to my credit, I would not qualify for any other type of loan. On XX/XX/XXXX an appraiser that was hired third-party through LoanDepot was sent to my home. On approximately XX/XX/XXXX I was notified that the appraisal came back with my home being listed as vacant, it was at this point the lender, LoanDepot asked for a letter of explanation. I emailed and uploaded a statement of occupancy to them. After reviewing, they asked for 12 months of utility bills to further prove occupancy, which I supplied almost immediately. On XX/XX/XXXX, the lender, LoanDepot responded saying they could not move forward with the FHA loan, stating that once the underwriting department sees vacant they can not unsee it. LoanDepot, stated that the vacant appraisal would stay with the property for 6 months.…

Read full complaint at CFPB →

Initially I applied for a loan through LoanDepot. Loan # XXXX. The loan was going fine until at the end of the loan, Loan depot advised that I was being required to pay off some student loans debit upon the initiation and or release of the funds. I refused and the loan was canceled. However I acquired a home appraisal and paid the necessary fees through Loan depot to acquire the independent appraisal. Loan Depot never advised me that I allegedly had a balance due for the appraisal. To my knowledge I paid any and all fees in full. My Loan Specialist with Loan Depot did call me and tell me he was able to save me a few dollars with the payment of the appraisal, but never told me I had a balance due or that the appraisal fees were not paid in full. Now since my loan did not happen through Loan Depot, I reached out to other companies seeing if they can aid me in the funding for my home that I desired and ended up with XXXX XXXX XXXX.…

Read full complaint at CFPB →

Referencing XXXX XXXX XXXX XXXX Below has been sent to loanDepot RE : CEASE AND DESIST WRONGFUL FORECLOSURE, DEFECTIVE COLLATERAL, AND IMPROPER FORCE-PLACED INSURANCE Borrowers : XXXX XXXX and XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : VA-Guaranteed Mortgage Loan Foreclosure XXXX XXXX : XX/XX/XXXX Force-Placed Insurance Notice : XX/XX/XXXX To loanDepot, LLC : This letter serves as formal notice and demand regarding loanDepots lack of lawful authority to foreclose, improper servicing conduct, and continued reliance on materially defective collateral. To loanDepot, LLC : This letter serves as formal notice and demand regarding loanDepots lack of lawful authority to foreclose, improper servicing conduct, and continued reliance on materially defective collateral. XXXX.…

Read full complaint at CFPB →

The original borrower passed away in XX/XX/XXXX while the VA loan was in XXXX forbearance. I am the legal successor-in-interest and owner of the property, and the deed is in my name. From XXXX through XXXX, I repeatedly contacted the mortgage servicer by phone to ask how to make payments, the amount owed, what documentation was required after the borrowers death, and how to prevent default or foreclosure. Each time I called, I was given inconsistent information and told to hold off, or that they did not know who I should pay. I was never provided clear instructions on how to submit payments as the successor-in-interest, and payments were not accepted. During this time, I continued to receive automated notices. However, when I called about those notices, representatives verbally instructed me not to make payments while the account was under review. I relied on these instructions. In XXXX, I was contacted by foreclosure counsel regarding a proposed consent order.…

Read full complaint at CFPB →

I am under contract to purchase land and was working with XXXX XXXX at the LoanDepot, she is a Loan officer ( XXXX XXXX # XXXX ). We were supposed to close XX/XX/XXXX but the Lender ( XXXX ) said we needed more time and we extended the contract to XX/XX/XXXX. According to XXXX we needed a Profit & Loss statement from a XXXX and mine was out of town until after the new year, she said she had found a XXXX that could assist and I sent her all my bank account transactions in XXXX format. I have done plenty loans before and normally the Loan officers will confirm the amount to be billed to me and confirm before proceeding with the request but not XXXX, she sent me an email saying that she had what she needed from the XXXX and that I needed to pay {$1800.00} immediately. She did not provide an invoice nor the report over to me at the time, she just insisted I pay ASAP so she could proceed to push my file to underwriting.…

Read full complaint at CFPB →

I have a mortgage loan with Loan Depot and realized sometime in last XXXX or XX/XX/XXXX that I have been paying XXXX when I shouldnt have since I reached 78 % months before at some point. Looking at my XX/XX/XXXX statement ( thats the furthest back I can go online ) it showed I owed {$310000.00} on my loan. The purchase price of the home was $ XXXX. So sometime even prior to XX/XX/XXXX was when I hit XXXX XXXX but Loan Depot didnt automatically cancel the XXXX. I continued to pay until XXXX of XXXX. I called them twice before and they said they would get back to me to me but never did ( at least 3 months prior ). I called the third time 2 days ago and they finally reached me today ( XX/XX/XXXX ) to tell me that the PMI teams notes said that because I didnt call to Loan Depot XXXX cancel the PMI when I shouldve, the Loan Depot XXXX told me that Loan Depot has no accountability on a refund for me.…

Read full complaint at CFPB →

I sent out a Cashiers Check payment of {$2600.00} in early XX/XX/year> to pay my mortgage to Loan Depot and they refused and has returned the payment I sent out without notifying me that there was a late fee of {$86.00}. I was in good impression that they had posted my payments for XXXX, XXXX and XXXX, and XXXX. And now they put me on a 5 months delinquents on my mortgage which I have sent them multiple Cashier Checks to cover all payments for each month. I called several customer service and they wanted me to settle over $ XXXX for the month of XXXX which they could have already accepted and posted all the check payments I sent them. Now XXXX in the burden trying to come out with such a big amount theyre demanding me to pay.

I am disputing the inaccurate 150-day late payment being reported by LoanDepot on my XXXX credit report. My mortgage account was placed in a federally approved disaster deferment due to XXXX XXXX. During this deferment period, payments were not required and should have been reported as current. LoanDepot is reporting this account as current on XXXX and XXXX, proving the XXXX reporting is inaccurate. Reporting a delinquency during an approved disaster deferment violates the Fair Credit Reporting Act ( 15 U.S.C. 1681 ) and federal disaster reporting guidance.

Company Name : LoanDepot.com, LLC Company Address : XXXX XXXX XXXX XXXX, XXXX, California XXXX Loan Officer Name : Ali Subject : Unauthorized Hard Credit Inquiry, Falsified Loan Application, and Harassment To the Consumer Financial Protection Bureau, I am filing this formal complaint against LoanDepot.com LLC regarding deceptive business practices, unauthorized access to my credit report, aggressive harassment, and the creation of a fraudulent loan application without my consent. Chronology of Events : Initial Inquiry : Following the Federal Reserves recent interest rate adjustments, I utilized an online mortgage refinance calculator to check current rates. The website explicitly stated that this tool would not result in a hard credit inquiry. Verbal Assurance : I was immediately contacted by a LoanDepot loan officer identified as " XXXX. '' During our conversation, XXXX XXXX explicitly confirmed that he could provide an interest rate quote without a hard pull on my credit.…

Read full complaint at CFPB →