I made a transfer in the amount of {$600.00} thru MoneyGram on XXXX XXXX, 2026 to be deposited to my receiver ( XXXX XXXX XXXX ) XXXX bank account ( XXXX ). ( Note that I have been using MoneyGram to transfer money to that bank account for at least the past 3 years ) On the same day XXXX XXXX,2026 I received confirmation from MoneyGram the money has been delivered. But when after 3 days XXXX informed me she does see the money in her account I contacted MoneyGram to address the issue. They open case # XXXX ( asking me to wait XXXX business days ) No resolution... They open a new case # XXXX ( asking me to wait for XXXX business days ... No resolution. I called and emailed after the XXXX business days has passed. Finally MoneyGram informed me that they are unable to obtain any information about where the money has gone therefore no refund is possible
CFPB COMPLAINT DATABASE
MoneyGram Payment Systems Worldwide Inc.
129 real consumer complaints filed against MoneyGram Payment Systems Worldwide Inc. at the Consumer Financial Protection Bureau in the last 12 months. 45 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Other transaction problem51
- 02Money was not available when promised37
- 03Fraud or scam21
- 04Lost or stolen money order5
- 05Problem with customer service4
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
I sent a transfer of {$990.00} USD on XX/XX/year> via MoneyGram ( XXXX XXXX XXXXXXXX ) to a bank account in XXXX ( XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX ). The transfer status shows Sent, but the recipient bank can not locate the funds and the money has not been credited. I contacted MoneyGram multiple times and opened XXXX XXXX XXXXXXXX, but I am only being told to wait up to 21 days without any confirmation of where the funds are. I am requesting immediate confirmation of the transfer status, including whether the receiving bank accepted or rejected the funds, and a prompt resolution ( either deposit to the recipient account or full refund ). This delay is unacceptable for an international money transfer, and I am requesting urgent action.
I sent an international transfer to XXXX ( Reference # XXXX ). The MoneyGram system allowed me to select 'Bills ' as the reason, but local agents in XXXX refuse to pay out unless the reason is changed to 'Food/Family Support. ' MoneyGram agents stated they can not change the reason code and refused to refund the transfer fee. I am requesting a full refund of the transfer fee because the service was not rendered as promised.
Complaint Against MoneyGram Failure to Deliver Funds or Provide Promised Refund To Whom It May Concern : I am filing a formal complaint against MoneyGram regarding a {$2000.00} money transfer sent on XX/XX/XXXX that was never delivered to the intended recipient and has not been refunded. After discovering the funds were not received, I contacted MoneyGram and later received an email stating that the matter would be resolved and that a refund would be issued within 10 days. Despite this written assurance, no refund was ever issued. On XX/XX/XXXX, I contacted my bank, XXXX XXXX, and a dispute case was opened. A provisional credit for {$2000.00} was issued to my account on XX/XX/XXXX. However, on XX/XX/XXXX, the investigation was closed and the provisional credit was reversed, resulting in the funds being deducted from my account. On XX/XX/XXXX, I sent certified letters to MoneyGrams Complaint Management and Legal Departments.…
On XXXX XXXX XXXX, I initiated a transfer of {$300.00} USD ( XXXX XXXX ) through MoneyGram from my account in the United States to my personal bank account in XXXX ( MoneyGram Reference Number : XXXX ). MoneyGram status records indicate that the funds were successfully deposited into the recipient account on XXXX XXXX XXXX. However, this information is incorrect ; as of XXXX XXXX XXXX, the funds have not been credited to my bank account. I have taken the following actions to resolve this discrepancy : Filed Formal Claims : I submitted two formal claims with MoneyGram ( Case Numbers : XXXX and XXXX ). In both instances, MoneyGram concluded their investigation by asserting that the funds were deposited, without providing further proof.…
Recent complaints
The 30 most recent complaints against MoneyGram Payment Systems Worldwide Inc. where the consumer chose to publish their narrative.
I went to pick up my money at MoneyGram at a XXXX location, when I signed for the money and the teller opened the cashier, she said she didnt have enough of the payout, she called her supervisor which told her that she is waiting for a key which wont be there until after XXXX. So she cancelled the transaction. Later that evening I returned to pick up the money, when she put in the reference number it showed on MoneyGram end that it was already received. I called money gram several times, opened several claims and they keep diverting me and said they cant help. This money is for medical issues. This been ongoing since XX/XX/XXXX, XXXX and today is XX/XX/year>. I just called and they are not helping, keep telling me to call the sender, the sender called and they told the sender to tell me to call MoneyGram.
On XX/XX/year>, I contacted MoneyGram to report that I had fallen victim to a fraudulent scheme regarding transaction XXXX XXXXXXXX. I immediately requested that the transaction be stopped and the funds returned. Despite this timely notification, MoneyGram allowed the funds to be deposited into an account in XXXX. I am filing this complaint because XXXX subsequent investigation and " Final Response '' ( Case XXXX XXXXXXXX ) were inadequate and failed to meet the standards required under the Electronic Fund Transfer Act ( Regulation XXXX ) and the Remittance Rule. MoneyGram provided a boilerplate rejection letter that did not address why their fraud prevention systems failed to flag a high-risk transaction to a known fraud-prone region, nor did they provide any specific evidence regarding the verified identity of the recipient. XXXX refusal to provide a refund or a detailed explanation of their " investigation '' demonstrates a lack of consumer protection.…
On XX/XX/XXXX moneygram sent an email that it was closing my moneygram card ending in XXXX and my moneygram account. There was a balance of {$800.00} USD on my card. I did not access that account and when I tried to access it in XX/XX/XXXX the access was blocked. I then contacted moneygram several times by filling online complaints none of which have been properly addressed. I have chatted for hours with XXXX XXXX XXXX who assured me the balance check was mailed to my new address at XXXX XXXX XXXX, XXXX XXXX, FL XXXX and it would be received no later than XX/XX/XXXX. I have not to date received a check and no clear response from all the complaint tickets and online chats. Please help me get my balance from moneygram.
been using money gram for several months most sent was {$100.00}. at xmas time, on XX/XX/XXXX attempted at send {$50.00}. to to family bank account same acct been sending it too. My account cancelled, called XXXX, said I would have to wait 3 days for the acct to be released. I had a money gram rep on the phone and was able to sign in XX/XX/XXXX, still cancelled my acct again. she had to do her standard paperwork. On XX/XX/XXXX I received an email stating my Money gram acct is fixed and this will be the last time they will be talking to me. i signed on attempted to send the same XXXX to the same family account and nope XXXX CLOSED authorization # XXXX. I was finally sent to someone who looked at the account and told me they were unable to verify ID, they have nothing to verify who I am, no ss, no dl, but flagged my names on the internet as FRAUD. I asked him spell his name with a great accent he spelled XXXX, XXXX would not tell me what programs they use to determine me as a FRAUD.…
I woke up on the morning of XX/XX/year> and saw XXXX transactions on my bank account from a place called MoneyGram in XXXXXXXX XXXX ( I have never lived in Texas, I live in Florida ) The transactions were pending and they were approximately {$1400.00} each. I immediately called XXXX XXXX customer service. XXXX XXXX canceled my card and opened a claim to have these transactions investigated as fraud. XXXX out of the XXXX transactions were returned to my account and the transactions cancelled, but XXXX transactions remained pending. The next day, XX/XX/XXXX, the XXXX transactions were posted and no longer pending and XXXX XXXX could not do anything about it ; I had officially lost {$2900.00}. I did my own investigation and found that the thief opened an account on this MoneyGram website with my email and a phone number that does not belong to me.…
On XX/XX/year> I received an email and text message at XXXX XXXX that an account was opened with MoneyGram and the money transfer was in progress. I called at XXXXXXXX XXXX after reading the email and they said the money had already been sent to XXXX and the transaction completed so they could not cancel or refund my money. I did not open an account, I did not authorize this transaction. All MoneyGram could do was close the account that was opened in my name. They would not stop the transaction.
My husband and I send our mortgage and vehicle payments via Moneygram and have for years. In XX/XX/year>, our mortgage company called and said that something looks different with our payments and they werent fully processing. We immediately called our vehicle loan lender, who said the same thing. We contacted Moneygram, their response was that the payments didnt process. They never contacted us to inform us that our last 3 months of payments did not process. No phone call, no email, no letter. They did however inform us that they had issued a refund check that was delivered via XXXX ( no tracking information ) in the amount of our unprocessed transactions. They mailed the check to an address that isnt ours and the check was signed for by an individual at that residence, per Moneygram. They would not disclose whether or not the check had been cashed. We asked them to cancel the check so that another could be reissued to our correct address.…
Hello MoneyGram Support Team, I am writing to formally follow up on my replacement request for a fraudulently cashed money order, as I have not yet received a resolution and the matter is now urgent. Your records clearly show that the money order was not cashed by the intended recipient. The endorsement and deposit do not match the payee information, confirming that this was a fraudulent transaction outside of my control. I would also like to note that, according to FTC and DOJ filings, MoneyGram has a documented history of failing to adequately protect consumers from fraud, which ultimately led to a federal settlement. This matter directly aligns with those findings, as this transaction was processed despite clear indicators that it was not negotiated by the rightful payee. I am in desperate need of this replacement, as the missing funds were intended for rent payment to my landlord, and the delay has placed me at risk of further financial hardship.…
I used Moneygram to send funds to XXXX. I have done this many times, and use/re-use stored details on their system. Transaction dated XX/XX/year>. for {$100.00} USD. Their receipt shows only the last XXXX digits of the receiving account number. I contacted them about the missing funds, and they said that the destination account was different. XXXX ) I used stored details that I had used many times XXXX ) They refused to provide details from XXXX transaction to XXXX. XXXX ) There is absolutely no way to confirm the destination account because their so called detailed receipt does not show the full destinationi account number. XXXX ) There is no way to view the details associated with the stored account information
I am submitting this complaint against MoneyGram International , Inc. for what I believe is a deceptive, opportunistic, and potentially unlawful fee practice that unfairly exploits consumer confusion surrounding the recently enacted federal XXXX % fee limitation under the OBBBA. MoneyGram has begun charging fees of approximately XXXX % or more on XXXX-based debit transactions ( XXXX Debit Card and Apple Pay Debit ) when sending money internationally, despite : XXXX. The OBBBA explicitly limiting the 1 % fee to cash, money orders, and similar methods, not XXXX debit transactions. XXXX. MoneyGrams own website explicitly stating that XXXX debit card payments are not subject to the XXXX % fee. XXXX. A long-standing historical fee structure where MoneyGram consistently charged a flat {$1.00} fee for comparable transactions.…
To Whom It May Concern, I am submitting this complaint regarding MoneyGrams handling of a fraudulent transaction involving impersonation and their failure to provide meaningful assistance after the fraud was reported. On XX/XX/year>, I sent {$2000.00} through MoneyGram to an individual who was impersonating a licensed plastic surgeon. This person falsely claimed to be a medical professional and used this false identity to induce me into sending money under fraudulent pretenses. Once I discovered that this individual was not a legitimate plastic surgeon, I immediately took action. I contacted MoneyGram to report the transaction as fraud, and I also promptly notified my bank to report the scam and seek assistance. Despite these immediate efforts, MoneyGram informed me that there was nothing they could do because the transact ion had already been initiated.…
Below is the final notice email I sent to MoneyGram in attempt to resolve this matter. This best explains the issue. To the MoneyGram Dispute Resolution Team, I am writing to formally reopen a dispute regarding a transfer of {$130.00} initiated from my MoneyGram Spend account on XX/XX/XXXX. I previously contacted support regarding this missing transaction. I was informed that your internal investigation concluded the money was " sent. '' This is incorrect. As of today, XX/XX/XXXX, these funds have never arrived in my XXXX checking account. Please review the following transaction details : Transaction Date : XX/XX/XXXX Transaction Amount : {$130.00} Source : MoneyGram Spend Account Destination : XXXX Checking Account ( Ending in XXXX ) MoneyGram XXXX ID : XXXX Previous Case Number : XXXX Evidence Attached : I have attached my official XXXX monthly statements for XXXX and XXXX. These documents prove that no deposit of {$130.00} was ever received from MoneyGram.…
I used Moneygram to send money to the XXXX XXXX XXXXXXXX - first attempt was on XX/XX/XXXX - the money was never received - I contacted Moneygram and ask them to cancel - they said they would and the money would be refunded. I tried sending again on XX/XX/XXXX and the same thing happened. I spoke with them again on XX/XX/XXXX and was told they will not refund the money. The recipient has confirmed with me numerous times that they never received the money
On XX/XX/year>, I received an email saying my password had been changed and to contact MoneyGram immediately if it wasnt me. Shortly after I got XXXX email saying {$25.00} is being transferred then XXXX more saying {$800.00} is being transferred. Thankfully, subsequent transfers were flagged because I got an email saying it didnt go through. MoneyGram said they couldnt do anything ; despite, me calling them immediately afterwards. They did disable my account. My partner had to fight just to get someone to listen to us and make a fraud case against them. The same day, we contacted our bank fraud dept. Theyve given us XXXX XXXX. Today, XXXX we got an email from MoneyGram saying they cant uphold our request.
XXXX flipping APP asks for bank account number and routing number to send money to a debit card then sent the money to the bank instead. I tried to cancel the transaction following XXXX instructions that say the transaction can be cancelled prior to the recipient receiving it as long as it has not been received. And it says transaction could be cancelled within 30 minutes, but I was not able to cancel the transaction. The APP closes as I am retrieving the banking information and 2nd time, I clicked Debit it still chose the bank option. It closes on the section where it asks for the birthday, and I can never input my birthdate. It is virtually impossible to reach a live person because the automated system does not give the option and hangs up the call. The chat reps or bots were making fun of my request to cancel the transaction by sending silly emojis. They refused to allow me to speak with a manager.…
On XX/XX/year>, I wired {$2000.00} to a family member in financial crisis. I went to my nearest XXXX to send the funds through Moneygram, which the funds should have been ready for pickup within XXXX mins. Moneygram would not release the funds. No reason was given. I called the customer service number numerous times to no avail. On XX/XX/year>, I returned to XXXX in which the XXXX employee attempted to refund the funds. Using the code on my receipt, it stated the funds were tendered. XXXX called Moneygram and was told someone would call me ( the sender ) in XXXX days, again no reason was given why moneygram wouldn't release the funds. I then called the police to report the money stolen. After talking to the police officers, I again called Moneygram & again was told someone would call me within a couple of days.…
What happened On XX/XX/year>, an unauthorized money transfer in the amount of {$150.00} was processed through MoneyGram, funded by my XXXX XXXX debit card, and sent to an individual named XXXX in XXXX. I did not authorize, initiate, or benefit from this transaction. I do not know the recipient and did not consent to any international money transfer through MoneyGram. I reported the unauthorized transaction promptly on XX/XX/year> to XXXX XXXX, which opened Claim Reference # XXXX. XXXX XXXX later denied the claim, stating the transaction was considered valid because the individual who initiated it had correct card or account information. Police report filed To formally document this fraud, I have filed a police report. Police Report / Case Number : XXXX The report documents that the transaction was unauthorized and that I did not consent to any MoneyGram or international money transfer.…
On XX/XX/year> purchased money order to send to mobile home insurance of {$1000.00}. A week later the money order was not processed and home insurance was cancelled due to this issue of never receiving money order. Requested refund from moneygram and they said to send in a form the form was returned and said to go into the place purchased which we did XXXX weeks later and they said they were no longer a money gram location. The money order has still not been processed till this day. reached out to moneygram and they said that the case was closed because the refund had been processed. They did not ask for mailing info or any information so im not sure where they could have possibly sent a refund. Asked for proof of money return and they emailed back to submit a fraud claim with police which we did. Requested to speak to a higher up and they stopped responding to all emails. Local PD filed a complaint but nothing can be done. Money order claim card was sent XX/XX/year>.
On XX/XX/2025, I initiated XXXX MoneyGram transfers to XXXX, each in the amount of {$2000.00} ( total principal : {$4000.00} ). After applicable fees, the total charge was {$4000.00}, which was successfully deducted from my XXXX XXXX account as reflected on my statement. Despite the deduction, MoneyGram subsequently notified me that both transactions were declined ( see attached screenshot ). I reasonably expected the full amount of {$4000.00} to be refunded to my account within a standard processing period. No refund was issued.On XX/XX/2025, I contacted MoneyGram and opened a formal claim ( Claim # XXXX ). A follow-up claim was submitted on XX/XX/2025 ( Case XXXX [ ref XXXX XXXX XXXX XXXX ref ] ). I received no email acknowledgment or resolution from MoneyGram. Upon calling MoneyGram customer support, a representative informed me that the transactions were declined at their end and that no funds were ever withdrawn from my account.…
On XX/XX/XXXX, I sent an international debit card deposit through MoneyGram to a XXXX XXXX debit card. MoneyGram charged my account and marked the transaction as completed, however the receiving bank never received the funds. I only received an email stating your transfer is almost complete, but I never received a transfer complete confirmation, which indicates the settlement did not finalize. I contacted MoneyGram multiple times via chat. The case was escalated, but no ARN or bank settlement reference has been provided, and MoneyGram has instructed me to wait up to 21 days while the funds remain missing. The receiving bank ( XXXX XXXX ) confirms they can not locate the funds without an ARN or settlement reference, which MoneyGram has failed to provide. I am requesting CFPB assistance to ensure MoneyGram either provides the ARN/settlement reference immediately or issues a full refund for a transfer that was charged but never received.
XXXX writing to file a complaint regarding MoneyGram and repeated cancellations of my wire transfers. I have used MoneyGram for over a year to send wires to the same recipient/account with no issues. Recently, however, my wire transfers have been cancelled without a clear reason or valid explanation. Based on my interactions with MoneyGram support, it appears there may be internal interference, and I am concerned someone within MoneyGrampotentially connected to their overseas call center operationsis cancelling my transfers. I do not appreciate being treated this way, and I am concerned this may be discriminatory or otherwise improper. MoneyGram has not provided consistent, specific reasons for the cancellations, nor a clear path to resolution. This has caused delays, disruption, and stress. I am requesting CFPB assistance to : XXXX. Investigate why these transfers are being cancelled after a long history of successful transfers to the same recipient/account, XXXX.…
I sent {$700.00} through MoneyGram to my niece in XXXX more than one month ago. The money has still not been received in her bank account. There has been no successful payout, no deposit confirmation, and no traceable transaction proof. Both the recipient and I have called MoneyGram customer service numerous times across several weeks. Each contact resulted in no resolution or clarity. When my niece called, she was told that her case and investigation would take 21 days. More than 21 days have passed without : deposit, confirmation number, escalation update, or explanation of where the funds are. During my calls, MoneyGram repeatedly told me to have the receiver contact them even though my niece already contacted them several times, and the support agents did not acknowledge earlier conversations. MoneyGram agents claimed that the funds had already been received.…
On XX/XX/year>, my MoneyGram accountwhich is linked to my debit card and used only occasionally to send money to my family in XXXX hacked. I received a notification from my bank stating that a transfer was rejected due to insufficient funds, even though I always maintain funds in my account. When I checked, I saw that multiple unauthorized transactions had been processed through MoneyGram about XXXX minutes earlier. I immediately called MoneyGram ( within XXXX minutes, only because I was placed on hold ), but they told me the receiving bank had already accepted the funds and that little could be done. I also discovered an email notifying me that my password had been changed, but I didnt see it until about XXXX minutes later when I tried logging in. I acted promptly, but I do not feel that MoneyGram kept my information secure. There were no effective safeguards, and I received no meaningful assistance.…
Subject : Request for Fund Transfer and Resolution of Issues Hello, I recently filed a report regarding my MoneyGram transfer with the complaint number XXXX to seek a refund for my canceled transaction. The funds were successfully refunded to my funding account after this bureau 's intervention, but since then, I've had significant difficulty transferring the refunded funds from the MoneyGram-issued online checking account to my bank or obtaining a check. Every online transfer attempt I've made has been canceled by MoneyGram XXXX, regardless of the amountwhether it was USD XXXX, XXXX, XXXX, XXXX, XXXX, or XXXX. MoneyGram has stated that these funds can only be transferred to another account and that I can not use them to request a check. I even tried to use the funds to pay my mortgage, but that transfer also failed, which unfortunately caused me to miss a payment.…
On XX/XX/year> someone opened a MoneyGram account in my name and stole my debit card information and sent themselves {$440.00} and there was a XXXX charge totaling {$510.00}. I call my bank and moneygram to stop the payment, but they said it was to late. I disputed the charges and am awaiting an outcome. I also spoke with Moneygram and they insured me that no one would ever be able to open an account with my name ever again. Well today XX/XX/year> another account was opened and they made another attempt to take money. Thankfully the card they are attempting to use has been closed out. This should have never happened a second time.
Hello, I am reporting several unauthorized transactions on my XXXX account dated XX/XX/year>. These transfers were not made or approved by me, and my account appears to have been accessed by someone else. The fraudulent transactions are listed below : Ref # XXXX {$10.00} sent to XXXX XXXX Ref # XXXX {$890.00} sent to XXXX XXXX XXXX XXXX XXXX, account ending in XXXX ) Ref # XXXX {$890.00} sent to XXXX XXXX XXXX XXXX XXXX, account ending in XXXX ) Ref # XXXX {$890.00} sent to XXXX XXXX XXXX XXXX XXXX, account ending in XXXX ) I did not authorize any of these transfers, and I do not know the recipients. Please open a formal fraud investigation, secure my account, and let me know the next steps for recovering these funds. I can provide any additional details if needed. Thank you,
I XXXX XXXX sent money to my sister in-law to XXXX by MoneyGram on XX/XX/year> but moneygram returned the money back to me in XXXX, KY, XXXX on XX/XX/year> But I can't pickup my own money it says received in the system, when I asked who, when, and where received the money, they didn't give any information, moneygram says it will take 21 days to investigate, and I should call them every day to get information about my funds {$200.00}.
I sent a MoneyGram transfer as a direct deposit to an overseas bank account, and MoneyGram shows the transaction as Complete on my end. However, the recipient never received any deposit in their bank account. Despite proof that the funds were not delivered, MoneyGram refuses to refund the money or provide a proper resolution. Details of the Problem : The transfer was sent on XX/XX/year>. Reference Number : XXXX Service type : Direct deposit into an international bank account. MoneyGrams system shows the status as Completed. The recipients bank confirms that no funds were received, and there is no record of any incoming deposit ( posted, pending, or rejected ). The recipient verified this multiple times with their bank. Since the deposit never reached the receiving bank, the transaction was not completed, and I am entitled to a refund. MoneyGram has refused to issue the refund and has not provided a valid explanation for the failed transfer.…
I received emails and messages from moneygram and my bank that XXXX transactions were completed, and money was removed from my bank account. I immediately contacted moneygram, and they cancelled one transactions, and stated that they could not cancel the other ones because they no longer had the money. additionally, I kept receiving emails about other attempts to withdraw money, but it was not able to go through. I have set up my account where they have to send a code to my phone in order for any transactions to be completed. Now, my account is missing money, and accumulating charges as I have autopay scheduled to come out of my account.
On XX/XX/year> at around XXXX XXXX, I received multiple MoneyGram notifications stating, Your money is on the way to [ name I did not recognize ]. I had not initiated any transfers and immediately suspected my account had been compromised. When I attempted to log in, my password no longer worked, indicating unauthorized access. I reset my password ( and received the password-reset email ), and once inside my account, I found nearly nine transactions of $ XXXX each sent to an unknown recipient. I also noticed that the XXXX information on my profile had been changed to a phone number and email address I did not recognize. I received no notification from MoneyGram that my phone number, email, or profile information had been changed. When I called MoneyGram to report the fraudulent activity, the agent placed me on hold and then disabled my account, stating MoneyGram determined my account to be suspicious.…
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