I was accidentally enrolled in MoneyLions XXXX XXXX XXXX membership due to a confusing and misleading user interface in their app. The enrollment process was not clear, and at no point did the app clearly explain that I was agreeing to a locked-in two-month commitment period with recurring membership fees. I never intended to join or pay for this service. When I attempted to cancel, MoneyLion provided contradictory information. I was told that I could request a refund, but I was also told that the fees are non-refundable. I was further told that if I cancel now, they would remove my banking information, which would then make it impossible to process a refund. This effectively forces consumers to keep the account open and continue paying for a service they never intended to use. These practices are confusing, inconsistent, and appear deliberately difficult.…
CFPB COMPLAINT DATABASE
MoneyLion Inc.
293 real consumer complaints filed against MoneyLion Inc. at the Consumer Financial Protection Bureau in the last 12 months. 13 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Managing an account51
- 02Incorrect information on your report49
- 03Attempts to collect debt not owed20
- 04Problem with a company's investigation into an existing problem17
- 05Problem with a lender or other company charging your account16
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
CFPB, On reviewing my recent bank activity, I noticed a {$19.00} charge from MoneyLion that I did not authorize and do not understand. I currently do not have an active XXXX XXXX XXXX membership or loan w ith MoneyLion. According to MoneyLions website, this {$19.00} fee is associated with their XXXX XXXX XXXX membership plan, but I am not enrolled in that program and have not received any notice, email, or in-app message indicating that I would be billed. I also have not used their credit builder services recently, nor did I sign up for any paid membership. This makes the charge appear to be unauthorized or improper billing activity. There should not have been any membership fee charged to my account when no active membership or service exists.
On XX/XX/year>, I requested XXXX XXXX payments from MoneyLion, XXXX for {$100.00}, another for {$10.00}. The confirmation emails I receive stated that my repayment amounts were {$100.00} and {$10.00} respectively, and I make a deliberate effort to ensure that I do not consent to tipping MoneyLion, and verifying the repayment amounts on the confirmation screens. The emails also state " Please note that the repayment amount includes any tips and fees '' so I lead to believe I was in the clear. On XX/XX/year>, I receive a confirmation email that a {$110.00} repayment was successfully made, and I see the charge made to my debit card. On XX/XX/year>, I receive a confirmation email that a {$1.00} repayment was made, and I see the charge made to my debit card. The {$1.00} repayment confused me as I had not recalled consenting to it.…
loaded {$1200.00} using a XXXX XXXX XXXX into my MoneyLion RoarMoney account. Shortly afterward, MoneyLion closed my account without notice. I was told that the funds would not be returned, despite providing proof of the deposit. I have contacted MoneyLion support, but Ive received no helpful resolution or refund. Im requesting immediate investigation and a return of my funds. This {$1200.00} is my money, and I did nothing wrong. I have documentation and can provide the XXXX receipt if needed.
Hello, I reported unauthorized transactions after my card was stolen. Before the dispute was resolved ( or credits issued ), MoneyLion closed my account on XX/XX/year> which would be the XXXX business day of dispute. Under Regulation E and MoneyLions EFTA policy, Im entitled to provisional credit and final resolution. Please provide : Confirmation of reported transactions and timing Any provisional or final credits issued Reason for account closure before resolution Please respond within 10 business days. If I dont hear back, I will escalate to the CFPB and banking regulators.
Recent complaints
The 30 most recent complaints against MoneyLion Inc. where the consumer chose to publish their narrative.
On XX/XX/XXXX, I contacted MoneyLion to revoke authorization for XXXX and XXXX XXXX XXXX membership payments. On XX/XX/XXXX, MoneyLion confirmed in writing that payment authorization had been successfully revoked. Despite this written confirmation, MoneyLion continued charging my checking account from XX/XX/XXXX through XX/XX/XXXX without authorization. These included 12 transactions of {$19.00} and 9 transactions of {$9.00}, totaling {$320.00}. These charges occurred after explicit written revocation of authorization. I relied on MoneyLions confirmation that all payment authorization had been removed. I later contacted MoneyLion again regarding these unauthorized charges, but did not receive a resolution or response despite multiple follow-ups and a reasonable deadline for response. These unauthorized withdrawals also resulted in overdraft or insufficient funds fees assessed by my bank, which I am still in the process of fully itemizing.
On XX/XX/year> a charge of the amount of {$650.00} was taken out of my bank account that was linked to MoneyLion. On XX/XX/year> I received a email that is linked to my MoneyLion account saying that my account was closed due to insufficient payments, ,but as of today XXXX XXXX my account is not closed for MoneyLion Now MoneyLion XXXX saying that I owe them for an amount of {$490.00} unpaid since XXXX XXXX. This is false due to my bank statements and emails and my Credit report. I tried calling and talking to customer service for MoneyLion and talked to a XXXX Customer Care XXXX XXXX | XXXX help.moneylion.com for XXXX minutes trying to explain how do I owe something I already paid off in FULL. I have had different numbers call me from MoneyLion at XXXX XXXX XXXX on XXXX XXXX phone numbers from XXXX IL XXXX called me twice @ XXXX pm XXXX time after I tried to delete my account seeing I dont use MoneyLion and have unlinked them from my bank due to not needing their service anymore.…
I am submitting this statement regarding a loan I was approved for through MoneyLion in the amount of {$1000.00}. Although I received confirmation that my application was approved, I never received the funds in my account. Despite the approval status, the money was not deposited, and I did not have access to the loan proceeds at any time. Because of this, I believe it is inaccurate for this account to be reported as an active or completed loan obligation on my credit report. I am requesting that this matter be investigated and corrected accordingly. Since the funds were never disbursed to me, I should not be held responsible for repayment or any negative reporting associated with this loan. Please review this issue and update my credit file to reflect the correct information. I appreciate your prompt attention to this matter.
My name is XXXX XXXX. My husband, XXXX XXXX, a 100 % service connected XXXX Veteran who receives a compensation from the US Department Of Veterans Affairs if {$4100.00} per month. My husband 's direct deposit has been getting deposited into my Account for the past 3 years which is a third party bank, " current ''. I was the account holder his checks were just getting deposited to my account due to personal reasons which had been approved from The Veterans Administrations. I currently switched the the direct deposit on XXXX, XXXX, XXXX to moneylion, a third party bank who is branched from pathward bank. Well the VA process payments on the XXXX of every month. We always know that the deposit will be here anytime from then until the XXXX of every month. Monday the XXXX if XXXX I received a notification through moneylion retention center stating that my account was suspended due to unsuspicious activity. Which I knew it probably had something to do with the deposit not being in my name.…
I am trying to cancel my membership with MoneyLion, but I am being blocked due to a pending membership payment message that is always there. This prevents me from canceling and may result in continued charges. I believe this is an unfair billing practice. I want the membership canceled immediately and any pending or future charges stopped. If any charges have been taken, I request a refund. When i called the company they stated they can not cancel an account if there is a pending membership payment. That there system will not let them
I am filing a complaint regarding my bank, MoneyLion, placing a restriction on my account and holding my XXXX payroll direct deposit, which is my primary and only source of income. Moneylion flagged my account for suspected unusual transactions and requested identity verification documents, including my drivers license, proof of residency, and an explanation of transactions. I submitted all requested documentation promptly. Despite this, my account remains restricted and my payroll funds are being held, with the bank stating that review may take XXXX days. This delay is causing significant financial hardship, including risk of vehicle repossession and inability to cover essential basic living expenses. The transactions in question were domestic digital purchases related to a mobile game ( XXXX XXXX XXXX and were not international transfers or suspicious activity.…
To Whom It May Concern : I am writing in response to your recent communication regarding the above-referenced account. This letter serves as a formal request for validation of the alleged debt pursuant to my rights under the Fair Debt Collection Practices Act, 15 U.S.C. 1692g. I dispute this debt and request that you provide proper validation, including but not limited to : - The name and address of the original creditor - The full account number - The amount of the alleged debt, including a breakdown of any fees or interest - Copies of any agreement or contract bearing my signature - Documentation proving that you have the legal authority to collect on this debt Until you provide the requested validation, you must cease all collection efforts and communication with me as required by federal law. If you are unable to validate this debt, you must : XXXX. Cease all collection activity ; and XXXX.…
I am writing to address an account being reported on my credit report for which I requested debt validation. I exercised my rights under the Fair Debt Collection Practices Act ( FDCPA ) and requested proper verification of the alleged debt. However, I have not received sufficient documentation to confirm that this debt is mine, that the amount is accurate, or that the collector has the legal authority to collect. Despite the lack of proper validation, the account continues to be reported on my credit file, which is negatively impacting my credit. I am requesting a full investigation. Any information that can not be properly verified must be removed.
I am filing this complaint against MoneyLion for unauthorized enrollment, deceptive business practices, and predatory lending. I was searching for a short term loan on a third party website. I believed I was applying for a {$500.00} loan on that website. My personal information including my Social Security number and bank routing number was collected on that website and apparently shared or sold to MoneyLion without my knowledge or consent. The {$500.00} loan I applied for never materialized instead MoneyLion used my information to enroll me in a credit builder loan, a completely different product that I never applied for, never wanted, and never agreed to. I never intentionally signed up for anything with MoneyLion. My information was transferred to them without my knowledge and used to lock me into a financial product against my will.…
For starters, I was never given a loan, so I do not understand what I was making payments toward in the first place. Despite not receiving any loan funds, I still made payments and eventually paid the balance in full because I wanted to handle the matter responsibly and avoid any further issues. However, even after the account was paid off, it continued to remain on my credit report. Not only was it still being reported, but it also caused my XXXX XXXX to drop by XXXX points. This has negatively affected my credit and has created unnecessary stress and financial hardship for me. I need this matter investigated and corrected immediately. Since I never received a loan, I should not have been charged or required to make payments at all. I am requesting that this account be removed or updated correctly on my credit report so that my score can be restored. In addition, I want a full refund of all the money I paid to be deposited back into my bank account as soon as possible.…
I am filing this complaint against MoneyLion regarding what I believe to be a misrepresentation of a credit builder loan. On or about XXXX or XX/XX/year> I used the XXXX app believing I was applying for a small cash advance. However, I later discovered that I had been enrolled in a credit builder loan without clear, transparent disclosure of the terms at the time of sign-up. Specifically, I was not clearly informed that : This was a loan product with a repayment obligation The total repayment amount and associated fees The monthly payment terms and duration The potential impact on my credit The product presentation led me to reasonably believe I was accessing a short-term advance, not entering into a longer-term loan agreement. As a result, I agreed to terms I did not fully understand due to unclear or misleading disclosures.…
My ATM card was lost or stolen and drained. I disputed this as I was not physically present at the location at the time these things happened nor did I have the card on me. The phone calls were recorded subpoena XXXX as they record their calls and they lied in their emailed response, and have ceased communicating via any means
On or about XX/XX/year>, I made one legitimate XXXX XXXX transactions using my debit card to send money to my spouse. Shortly after, my account was locked due to suspicious activity. I was asked to submit identity verification documents, which I provided on XX/XX/year>. Since then, I have contacted the company multiple times and have been told to wait XXXX business days, with no confirmation that my documents have been reviewed or accepted. As of today, my account remains locked and I am unable to access my funds totaling approximately {$1000.00}.
I was asked to confirm my identity. I did. The next day my savings and checking account were frozen. They claimed do to it being flagged by their fraud department. Over the past over XXXX years I have contacted them many times asking for my money or access to the account, a reason, a time frame etc. they will not answer any questions other than to ask me to stop wasting their time asking for help to get my money. This began in XX/XX/XXXX. I last spoke with them in approximately XXXX of XXXX. I am not even able to log into my accounts to see the balances. It's only a few XXXX dollars but the money is mine. When they froze my account without warning it caused extreme financial hardship for me. It was all the money I had left for the following weeks, plus because my direct deposits went there and it was close to the end of the month I went through XXXX and part of XXXX without pay as well. No bills paid. No way to buy food or diapers. It was a living XXXX nightmare.…
I am filing this complaint regarding the handling of funds belonging to my deceased father, XXXX XXXX, who passed away on XX/XX/year>. On XX/XX/year>, we submitted all documentation requested by MoneyLion to process the release of funds. At that time, we were informed that the review and processing would take approximately 35 business days. That timeframe has now passed, and we have received no resolution. Since submitting the documents, we have made multiple attempts to follow up, including two phone calls to customer service, two chat inquiries, and a reply to the original email used to submit documentation. Despite these efforts, we have not received any meaningful update or communication regarding the status of this request. The account in question was closed by MoneyLion prior to them being notified of my fathers passing, and as a result, we have been unable to access, transfer, or use the funds in any way.…
I paid my insta cash for the month of XX/XX/year>. In haste I borrowed money out of my insta cash for the month of XX/XX/year> which is usually due at the end of the month of XXXX, but to my surprise, once again after totally repaying for the month of XXXX, the XXXX XXXX I borrowed was due XX/XX/year> at the beginning of the month, instead of at the end of the month of XX/XX/year>, this new due date was only a few days after I paid off the previous month of XX/XX/year>. I'm very disappointed to see this happen once again. This is a corrupt tactic that this company uses against it's clients and app users. The app is inconsistent with its automated due date system and it is programmed to deceive clients in to relaxing their concentration when borrowing their insta cash right after paying off the previous month. Moneylion has put me in a bad position for the month of XXXX because I do not have the money and I get paid at the end of the month.…
On XX/XX/XXXX of XXXX I received a notice of default, acceleration, right to cure, and plan to sell property ( investments ) email from MoneyLion stating that I owed them {$450.00} from an unpaid loan. I called MoneyLion support to see the status of my account, and they told me that due to fraud my account had been closed. I requested a copy of the signed loan agreement, as I was unsure of the nature of this loan, and I was told that due to my account being closed I was unable to receive a copy of this agreement. In the email from MoneyLion it states that if I'd like to request written explanation about how they calculated what I owe, that I may call customer service or write to their address. Upon calling customer service and requesting this I was told that this explanation was not available to me. It was told to me that I check email from XXXX of XXXX as the only way to view.…
I filed a dispute about unauthorized transactions for the following list below. XXXX came back telling me that Our investigation team reviewed your claim and concluded no error occurred I did not authorize these charges. Date Description Disputed Amount XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
My name is XXXX XXXX, and I am writing to formally dispute the incorrect information on my credit report regarding an account with XXXX XXXX XXXX, account number XXXX, currently showing a charged-off status with a balance of {$230.00}. This account is inaccurately reported across the three major credit bureaus : XXXX, XXXX, and XXXX. On XX/XX/year>, I initiated a dispute through an automated system contesting the accuracy of the details reported by XXXX XXXX XXXX . Despite my efforts, the information remains uncorrected, adversely affecting my credit scores, which are currently XXXX with XXXX, XXXX with XXXX, and XXXX with XXXX. This erroneous reporting has severely impacted my financial stability, limiting my ability to secure new credit or improve my financial situation. Under the Fair Credit Reporting Act ( FCRA ), I am entitled to have only accurate and timely information reported on my credit profile.…
I submitted a dispute to MoneyLion on XX/XX/year> totaling {$260.00} for multiple transactions. On or about XX/XX/year>, MoneyLion issued a final determination stating that no error occurred for some transactions, while determining there was an error for other transactions. Following that determination, I requested copies of the documentation relied upon in reaching their decision, as required under Regulation E ( 12 C.F.R. 1005.11 ). Since that time, I have made multiple written requests for this documentation, including a formal follow-up demand with a defined response deadline. I also verified my identity multiple times at the companys request and contacted customer support to follow up. Despite these efforts, MoneyLion has not provided any of the requested documentation. They have not supplied any records, data, or evidence demonstrating how they concluded that the transactions were authorized.…
I am filing a complaint against MoneyLion regarding inaccurate and unverifiable credit reporting on my account. MoneyLion claims that my account is reporting correctly ; however, I have reason to believe the reporting is incomplete and lacks proper verification. The account reflects multiple late payments in XXXX, yet I have not been provided with sufficient documentation showing how these late payments were calculated, verified, or reported in compliance with the Fair Credit Reporting Act ( FCRA ). Additionally, the account is now paid in full and closed, yet the continued reporting of past delinquencies is causing ongoing harm to my credit profile. I requested a full investigation and supporting documentation, but instead received a generic response stating the account was verified without any evidence.…
I am filing a complaint regarding denied fraud disputes on my XXXX account with MoneyLion. I experienced multiple unauthorized transactions totaling approximately {$2000.00} from the same merchant. I did not authorize these charges and reported them promptly. MoneyLion denied my claim stating the transactions were consistent with prior activity and matched my billing address. However, matching billing information only proves my card details were used not that I authorized the transactions. My card remained in my possession, I did not benefit from these purchases, and the repeated transaction pattern is inconsistent with my normal spending. I am requesting a formal reinvestigation, reimbursement of the unauthorized charges, and documentation of the evidence used to deny my claim.
This is a formal notice of dispute, request for reinvestigation, and notice of intent to pursue legal remedies under federal law. The following accounts remain inaccurately reported : MoneyLion Inc Account XXXX : XXXXXXXX XXXX XXXX XXXX XXXX Despite prior disputes, these accounts continue to report ongoing monthly charge-offs and/or inaccurate balances. LEGAL BASIS : Under the Fair Credit Reporting Act : 15 U.S.C. 1681e ( b ) : Maximum possible accuracy required 15 U.S.C. 1681i ( a ) : to conduct a reasonable investigation 15 U.S.C. 1681i ( a ) ( 6 ) ( B ) ( iii ) : to disclose method of verification XXXX XXXX XXXX XXXX XXXXXXXX, the court held that credit reporting agencies must go beyond superficial verification and conduct a reasonable investigation. In XXXX v. XXXX XXXX XXXX XXXX, the court confirmed that merely parroting information from furnishers without independent investigation is insufficient under 1681i.…
I got my income taxes in 2022 in I went shopping at the mall XXXX money Lion closed my prepaid card locked my card in said it was suspicious activities so I called XXXX I did get it unlocked but the same day they unlocked it I took money out in they locked it back in I was told I can't use my account anymore XXXX to wait XXXX to XXXX years to get my money back I tried everything I sent my picture id card my bank statement my tax forms that the money came from XXXX my paystubs because I got paid that week in I received a letter saying that it didn't match witch makes no sense can y'all please help they have took XXXX dollars from my account XXXX locked it I need my money I have kids ty XXXX
XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX XX/XX/year> SS XXXX To Whom It May Concern, I am writing to formally dispute the following account listed on my credit report. Creditor : MoneyLion Account Number : XXXX This account is being reported as a collection and charged-off debt. I dispute the accuracy and completeness of this listing. Under the Fair Credit Reporting Act ( 15 U.S.C. 1681i ), I request that you conduct a reasonable investigation and verify the following : 1. The original signed contract bearing my signature 2. Complete chain of assignment moneyLion legal ownership of this account obtained this account 3. The original account balance and full payment history 4. Proof that the debt is legally collectible and within the statute of limitations If you can not verify this information with competent evidence, the account must be deleted from my credit file pursuant to FCRA 1681i ( a ). Please send me written confirmation of the results of your investigation.…
To Whom It May Concern, I am writing to formally dispute an account reported by MoneyLion on my credit report. I recently discovered this account, which I did not authorize, was opened by my ex-boyfriend without my knowledge or consent. I am requesting immediate investigation and removal of this account from my credit file. Despite contacting MoneyLion, they have refused to remove the account or provide me with any option to pay or settle it. This account is unauthorized, and its presence on my credit report is negatively affecting my credit score. I am requesting that the CFPB : 1. Investigate MoneyLions handling of this unauthorized account. 2. Require MoneyLion to remove this account from my credit report immediately. 3. Ensure that my credit report reflects accurate, authorized accounts only.…
On XX/XX/year>, I was sent a verified stop payment order by MoneyLion via email, against XXXX. Accordingly, I was issued a new debit card by MoneyLion. I was also reassured, that XXXX would not be able to withdraw any more funds, from my MoneyLion account. On XX/XX/year>, I received an alert that {$79.00} was withdrawn from my MoneyLion account, by XXXX. I immediately contacted customer service, and informed them of the issue. The first agent I spoke to, opened my account and confirmed, that there was a stop payment order in place against XXXX And she would retrieve a supervisor immediately. I was told that therere supervisor was currently in another call, and that he would contact me within an hour. That hour came and went, thus I called MoneyLion to see why the hold up was. The next agent placed me on hold, and about a half hour later said the supervisor was on the line.…
On XX/XX/year>, I paid off my XXXX XXXX XXXX XXXX in full. I received a Loan payoff confirmation email from MoneyLion on XX/XX/XXXX stating that I had paid off my XXXX XXXX XXXX and that my XXXX XXXX Account funds would be sent to my selected account. Despite this, MoneyLion/ML XXXX is still reporting this account as a chargeoff with an outstanding balance of {$270.00} and pastdue amount to the credit bureaus. This information is inaccurate and misleading. I have bank records and MoneyLions own payoff confirmation showing the loan was paid off on XX/XX/year> and the balance should be {$0.00}. On XX/XX/year>, I spoke with a MoneyLion representative named XXXX ( heavy XXXX accent ) at approximately XXXXXXXX XXXX I informed him that the reporting was false and that I had already disputed it. He told me that MoneyLion would continue to dispute the dispute with the credit reporting companies and would not correct the reporting until 45 days had passed.…
MoneyLion has placed a restrictive hold on my XXXX account, effectively freezing my access to my primary source of income. The funds in the account consist solely of my standard corporate payroll direct deposits from my employer. Despite providing my valid government-issued photo ID and an official bank statement as proof of address, MoneyLion is demanding " third-party verification '' that is logistically impossible to provide for a payroll deposit. Specifically, they are requesting a notarized letter and a personal photo ID " selfie '' from my employer 's payroll department/provider. When I explained that this is a corporate payroll deposit and not a personal transfer from an individual, MoneyLion responded with automated scripts and threatened to hold my funds for a " dormancy period '' of XXXX to XXXX years before turning them over to the state as unclaimed property. This is an unconscionable withholding of earned wages.…
I am filing this complaint regarding MoneyLions refusal to release {$100.00} from my Credit Reserve account and issues related to a Credit Builder loan that I was unable to cancel. Over the past three weeks, XX/XX/year>, to today XX/XX/year>, I have contacted MoneyLion multiple times via email and phone. To be specific, I have 17 emails that I sent and two phone calls. The phone calls were both today XX/XX/year>. Each time I was given different instructions, all of which I followed. After complying with their requests, the company stopped responding to my emails and failed to return a promised phone call from today. So my second phone call today, I finally reached a representative, again, and to my surprise, because none of the other 18 times I spoke to a representative they never mentioned this, I was told I must open a separate XXXX account to access my own funds.…
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