Monterey Financial Services LLC

I was deliberately targeted, manipulated, and defrauded by XXXX XXXX during a predatory HIGH PRESSURE sales presentation in XXXX XXXX in late 2024. Their sales representatives made multiple false verbal promises including guaranteed resort access, resale value, and the ability to generate rental income from points. Every single XXXX of these promises was a XX/XX/XXXX designed to coerce me into signing a contract on the spot. My credit was pulled without my full understanding as part of their coordinated scheme. I was given no real opportunity to review the contract, no meaningful explanation of terms, and was pressured into signing through deceptive and manipulative tactics that constitute fraud. Now Monterey Financial Services is attempting to illegally collect {$10000.00} on a debt that never should have existed. I have already sent a formal FDCPA debt validation letter to Monterey Financial via XXXX certified mail.…

Read full complaint at CFPB →

I am filing this complaint against Monterey Financial Services, LLC regarding an alleged debt for a XXXX XXXX XXXX XXXX membership ( Acct # XXXX ). I have explicitly informed the creditor and the collection agency that I dispute the validity of this debt and have requested a cancellation of the agreement based on a long-standing lack of assistance and cooperation. While Monterey Financial Services provided a copy of a XXXX contract, they have failed to provide the requested proof of authorization to collect on behalf of XXXX XXXX XXXX XXXX. I have formally invoked my rights under the Fair Debt Collection Practices Act ( FDCPA ) to cease and desist all communications, yet the matter remains unresolved. I do not acknowledge responsibility for this debt and demand that all collection activity and credit reporting stop immediately.

I am disputing this debt because it is not a valid debt that I owe. On XX/XX/XXXX, I was charged {$800.00} and a separate {$49.00}, and I was also placed into a {$3100.00} credit agreement tied to a {$4000.00} modeling portfolio/photography package. At the time of signing, I was shown only selected portions of the documents on a screen and was not given a meaningful opportunity to review the full agreement before signing. When I asked to return later to review the documents and consider my options, that request was denied, and I was told the deal would not be available later. During the sales process, I was verbally led to believe that modeling work or opportunities would be provided. After I later received the full materials, I found written terms that materially contradicted how the transaction had been presented, including language stating that the company was not an agency. On XX/XX/XXXX, I disputed and attempted to cancel the transaction in writing.…

Read full complaint at CFPB →

On XX/XX/XXXX I sent a debt validation letter via certified mail to Monterey Collection Services. The letter was delivered on XX/XX/XXXX ( USPS Tracking : XXXX ). As of XX/XX/XXXX I have not received any response or validation of this debt. I have never done business with Monterey Collection Services or any original creditor they represent. This account is reporting {$3100.00} on my credit report. The original balance was {$2300.00} and was opened XX/XX/XXXX. I did not open this account and this debt is not mine. Monterey has failed to validate this debt after my written request and continues to report it to the credit bureaus. This is a violation of the FDCPA. I am requesting this account be immediately removed from all credit bureaus and all collection activity cease.

I am filing a complaint regarding inaccurate and incomplete credit reporting by Monterey Collection Services. This account is being reported with missing and inconsistent information. Specifically, the original balance is not properly listed, and key account details such as payment history and account terms are incomplete or absent. Despite this, the account continues to be reported as a valid collection. As a debt buyer, Monterey Collection Services is required to maintain and report accurate and verifiable information. The lack of complete account data raises concerns about whether this debt has been properly validated and whether the information being furnished is accurate. I dispute the accuracy and completeness of this account and request that Monterey Collection Services provide full documentation supporting the validity of the debt, including the original creditor, account balance, and chain of ownership.…

Read full complaint at CFPB →

XX/XX/XXXX: FORMAL DISPUTE, REQUEST FOR DEBT VALIDATION, CEASE OF COMMUNICATION, AND FCRA/FDCPA COMPLIANCE NOTICE To Whom It May Concern, I am writing to formally dispute the validity and accuracy of the alleged debt referenced above. This correspondence serves as a request for validation pursuant to the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. XXXX, and notice of dispute under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. XXXX. XXXX. Debt Validation Request ( FDCPA 15 U.S.C. XXXX ) Under 15 U.S.C. XXXXg, I am exercising my right to request validation of this alleged debt. You are required to provide : Verification that I am legally obligated to pay this debt ; The name and address of the original creditor ; A complete chain of title demonstrating lawful ownership of the debt ; A copy of the original signed agreement or contract bearing my signature ; An itemized breakdown of the alleged debt, including principal, interest, fees, and payments ; Proof that your…

Read full complaint at CFPB →

I went with XXXXXXXX XXXX XXXX XXXX XXXX for a resolution for owed taxes and on a recorded line, they convinced me that my taxes will be paid off in XXXX months by payments of {$150.00} a month. I trusted this and e-signed documents on my phone. I was then directed to e-sign additional documents for an agency called Monterey Financial for what I believed was part of the payment plan. As of XX/XX/year>, I was being led to believe I was paying off my taxes until I needed a copy of my tax returns for the previous XXXX years for the purchase of a home and found out my taxes were never even filed. After tracking down where these payments were going, I contacted Monterey Financial and asked why I was paying them and not paying off my taxes, I was told that I am paying them for the work XXXX XXXX was doing for me in which I was also told that they were still in negotiation with the IRS on my case.…

Read full complaint at CFPB →

I am filing this complaint against Monterey Financial Services for violations of the Fair Debt Collection Practices Act ( FDCPA ), specifically regarding debt validation and verification requirements. Background : Monterey Financial is attempting to collect a debt allegedly owed to XXXX XXXX XXXX XXXX. I have sent multiple formal requests for Verification of Debt ( VOD ) and proof of their legal authority to collect this specific account. The Violation : Despite my timely requests, Monterey Financial has failed to provide substantive verification of the debt. Instead, they have repeatedly stated they are " collecting on behalf of '' the creditor while refusing to provide that they are now the new owners of the account proving their right to pursue it.…

Read full complaint at CFPB →

In XXXX, I obtained a XXXX ( XXXX ) XXXX XXXX under the understanding that my insurance ( XXXX XXXX would cover the device after an initial deductible/payment. I made the required payments in good faith based on this representation. Despite this, I continued to receive ongoing billing for the device. When I contacted XXXX, I was told I would need to locate and speak with the original salesperson from years ago in a different state, which is not reasonable or possible. I have repeatedly requested documentation, including a signed contract or agreement, itemized billing, and proof of financial responsibility. XXXX has been unable to provide a signed agreement or contract. Their own system also shows no accessible documentation online and when calling customer support, and one representative said the charges were fully covered by insurance. I also contacted the collection agency, Monterey Financial Services, and submitted a formal debt validation request.…

Read full complaint at CFPB →

I am disputing a debt being collected by Monterey Financial Services that I believe is inaccurate and has not been properly validated. In XX/XX/XXXX, I received written communication from the original creditor, XXXX, stating that a cancellation fee of {$640.00} was due. This fee was calculated based on discounts received minus payments made. The same communication also stated that the wellness plan was canceled due to a change in ownership, not at my request. I did not receive further follow-up communication at that time, as I was outside of the country. In XXXX, Monterey Financial Services began attempting to collect a balance of {$1100.00}, claiming it represents the remaining months of the plan. This directly contradicts the original creditors prior written statement regarding both the cancellation reason and the amount owed. I have disputed this debt and requested validation multiple times.…

Read full complaint at CFPB →

For the past several months, I have been attempting in good faith to resolve a valid debt with Monterey Financial that is currently being handled by their collections department. The current balance was recently quoted to me by phone at approximately * * {$9200.00} and change * *. During this time, I have made repeated efforts to settle the account by both * * email and phone * *, including requesting a written hardship repayment arrangement that would freeze future interest and allow temporary monthly payments of {$100.00} until my current work contract resumes in approximately 90 days. Despite these repeated attempts, I have consistently been met with delayed responses, statements that it would take 48 hours for review, aggressive and dismissive collection call behavior, and circular or unclear answers that do not actually resolve the issue or provide written repayment terms.…

Read full complaint at CFPB →

I am writing to formally dispute the Monterey Collection Services account listed on my consumer report. Account Name : Monterey Collection Services Account Number : XXXX I dispute this account and request that it be investigated and verified pursuant to my rights under the Fair Credit Reporting Act, including 15 U.S.C. 1681i, and the Fair Debt Collection Practices Act, including 15 U.S.C. 1692g. If you are unable to verify this account with competent evidence, I request that it be deleted from my consumer report immediately. Please also note this account as disputed during the course of your investigation as required by law. Thank you for your prompt attention to this matter.

I am writing to formally report unauthorized hard credit inquiries and unauthorized Collection on my consumer credit report initiated by XXXX, XXXX XXXX, and Monetery Collection XXXX. These inquiries appeared on my XXXX report on XX/XX/year> and XX/XX/year>. I did not authorize these companies to access my credit file. I have not initiated a credit transaction, applied for financing, or provided written or verbal consent to these entities for the purpose of a credit pull. Under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681b, a " permissible purpose '' is required for any person or entity to obtain a consumer report. These unauthorized inquiries and Collection constitute " non-permissible pulls, '' which are a direct violation of the FCRA. Such actions have negatively impacted my credit score without my consent. XXXX XXXX I am requesting that the FTC investigate these business practices.…

Read full complaint at CFPB →

I entered into a settlement agreement with the original creditor, XXXX XXXX, to cancel my timeshare. The agreement was signed by all parties, including the developers XXXX, and required a payment of {$200.00}. I made the payment and sent it via XXXX XXXX XXXX, which was delivered and accepted. My attorney has confirmed that the cancellation is complete and that I am no longer responsible for any remaining balance or future obligations. Despite this, XXXX XXXX continues to report this account as an unpaid collection with a balance of over {$18000.00}. I disputed this with the credit bureaus and provided the signed agreement, proof of payment, and delivery confirmation. The account was not corrected and still shows as unpaid. This reporting is inaccurate because the debt has been settled and the obligation has been cancelled. I am requesting that this account be deleted from all credit reporting agencies

Subject : Request for Reinvestigation of Collection Account To Whom It May Concern, I am writing to formally request a reinvestigation of a collection account listed on my credit report, as I believe this item may be inaccurate, incomplete, or unverifiable. This request is made under my rights pursuant to the Fair Credit Reporting Act ( FCRA ). The account in question is as follows : - Collection Agency Name : MONTEREY FINANCIAL - Account Number : XXXX - Original Creditor : XXXX XXXX XXXX XXXX I am requesting that you conduct a thorough and reasonable investigation into this account, including verification of the original signed agreement, full account history, and proof that this debt is accurately being reported under my name. If this information can not be properly verified, I respectfully request that this account be deleted from my credit report in its entirety.…

Read full complaint at CFPB →

I checked my credit report and noticed XXXX types of collection from Monterey Collections. I was not aware of this debit as they did not attempt to provide any written information about the debt. The following was requested. They did respond with haphazard copies of some of the documents. But no proof that they had tried to inform me of the debt. Copy of the original contract or agreement Proof you signed the timeshare agreement Itemized statement of the charges Payment history How the balance increased from the original amount Explanation of interest, fees, penalties Proof They Can Collect the Debt Proof Monterey Collection Services owns the debt or Assignment/transfer agreement from XXXX XXXX XXXX XXXX XXXX Chain of title of the debt ( who owned it before them ) Proof They Notified You Before Reporting to Credit Copies of any letters they sent you Dates letters were mailed Address they mailed notices to Proof of mailing Record of phone calls or contact attempts Date they first…

Read full complaint at CFPB →

CFPB XXXX XXXX XXXX / Debt Collection Issue Consumer Information Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX, XXXX, TX XXXX Company Information Company Name : Monterrey Collection Account Number : XXXX Issue Incorrect information on credit report / Debt is not mine Complaint Narrative I am filing this complaint regarding a collection account reported by Monterrey Collection that does not belong to me. I have no knowledge of this account, and I have never entered into any agreement or contract with this company. This account has been placed on my credit report without proper validation or verification. Additionally, I was never properly notified via mail prior to this account being reported, which is a violation of my rights under the Fair Debt Collection Practices Act ( FDCPA 1692g ). I did not receive any written notice containing the required disclosures, including the amount of the debt or the identity of the original creditor.…

Read full complaint at CFPB →

CFPB Formal Complaint To : Consumer Financial Protection Bureau Re : Violation of the FCRA and Bankruptcy Discharge Injunction Creditor : Monterey Collection SV ( ID : XXXX ) Disputed Balance : {$680.00} To the Consumer Financial Protection Bureau : I am filing this formal complaint against Monterey Collection SV ( XXXX ) for a " forcible '' and willful violation of the Fair Credit Reporting Act ( FCRA ) and the permanent discharge injunction provided by my XXXX XXXX bankruptcy. On XX/XX/year>, this agency posted a collection account to my credit report for a balance of {$680.00}. This debt was fully discharged in my prior bankruptcy proceedings, and the collector has no legal standing to report an active balance or a new collection entry on my credit file. The impact of this inaccurate reporting has been immediate and damaging, as it caused my credit score to decrease by 20 points the moment it was published.…

Read full complaint at CFPB →

I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : XXXX. The amount of the debt claimed. XXXX. The name of the original creditor. XXXX. A copy of the agreement, contract, or other instrument that created the debt. XXXX. Verification that you are licensed to collect debts in

I am filing this complaint against XXXX XXXX and their servicer, Monterey Financial Services, regarding a predatory " bait-and-switch '' leasing scheme. I attempted to purchase a firearm for approximately {$900.00} via XXXX. The financing was presented at the point of sale as a standard loan, but the contract was executed as a high-cost " lease-to-own '' agreement. This has resulted in a total payment demand exceeding {$2000.00}, which is over 200 % of the original purchase price. Pattern of Deception : This company has a documented history of this exact behavior. In DecemberXX/XX/year>, the New York Attorney General secured a {$2.00} XXXX settlement against Monterey Financial for misleading consumers with these unlawful disguised leases. Current Harassment : Monterey Financial is currently violating the FDCPA by continuing collection efforts despite my formal notice to cease and desist. They have threatened to damage my credit score to force payment on an unconscionable contract.…

Read full complaint at CFPB →

Company Being Reported : XXXX XXXX XXXX XXXX Subject : Formal Dispute and Request for Debt Validation Under Federal Law I am submitting this complaint to formally dispute a collection account reported by XXXX XXXX XXXX XXXX on my credit report. I am requesting a full investigation and proper validation of this alleged debt. Under the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692g, a consumer has the right to request validation of a debt. I have not received adequate documentation verifying that this debt is valid or that XXXX XXXX XXXX XXXX has the legal authority to collect it. Additionally, the continued reporting of an unverified or inaccurate account may constitute a violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681s-2 ( b ), which requires furnishers of information to provide accurate information and to conduct a reasonable investigation when a dispute is filed.…

Read full complaint at CFPB →

I am disputing this account because I do not recognize Monterey Financial and I have never entered into any agreement or business relationship with this company. I was contacted only once, but the caller did not provide clear information about the alleged debt. Instead, they asked me to provide my personal information. Because I did not recognize the company and they did not properly identify the account, I refused to provide any additional information. I told them that if they already had my correct information, they should send me the details of the account by mail or email. I never received any validation, documentation, or written notice. The first time I became aware of this account was when I saw it reported on my credit report. I request that this account be fully investigated and removed if the company can not provide proper proof that the debt is valid, accurate, and legally belongs to me.…

Read full complaint at CFPB →

Validation of Debt Request - MONTEREY COLLECTION SV - XXXX XXXX XXXX XXXX XXXX I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.

On XX/XX/year>, I contacted Monterey to prevent any negative credit reporting and to set up a payment arrangement due to temporary financial hardship. During that call, I spoke with a Monterey representative who advised that I could establish a payment plan that would secure my account and protect me from negative credit reporting while I worked through a short period of unemployment. Based on that representation, I agreed to the payment arrangement in good faith because my intent was to remain compliant, communicate early, and avoid any delinquency reporting. On XX/XX/year>, I received an alert that Monterey reported a 30 day late payment on my credit. I called Monterey immediately on XX/XX/year> to address the issue.…

Read full complaint at CFPB →

I noticed a collection showing up on my XXXX credit report recently. I tried to dispute it since I did not know what it was for and have not taken out any loans for that Im out. When I disputed it, Monterey insisted the balance was legit. Therefore, I requested in a signed certified letter that they send me a copy of the loan agreement, who the cosigner is, proof that my Social Security number is on there, which makes it legally tied to me. They provided a contract and the person who its tied to, but, theres no Social Security number and the company they are claiming it came from is in XXXX, not in the United States.

I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.

XXXX is falsely reporting on my credit. I have never had any accounts with them. Per my research XXXX is a debt collector. They are falsely reporting on my credit!! Account number is XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

My name is XXXX XXXX I have a written pay-for-delete agreement with Monterey CollectionsXXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Payment of {$1600.00} was made on XX/XX/year> ( posted XX/XX/year> ). The agreement clearly states that upon payment, Monterey Collections would delete the account from all credit reporting agencies. Despite fulfilling my obligation, the account continues to appear on my credit reports, which is inaccurate reporting under the Fair Credit Reporting Act ( FCRA ). I am requesting that Monterey Financial/Collections immediately submit deletion requests to XXXX XXXX XXXX XXXX Attached are the written agreement and proof of payment.

I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in

Im filing this complaint because I see two collections from Monterey Collection Services on my credit report for XXXX XXXX XXXX XXXX XXXX for {$1900.00} and another for {$13000.00} and I honestly have no idea what these accounts are or why theyre showing up under my name. Ive spent almost a year trying to get answers, and at this point its extremely frustrating. Ive never received anything in the mail, no validation, no proof of ownership, nothing showing that these debts are even mine. If these accounts are supposed to be mine, then I should have at least gotten some type of notice. Instead, Ive been left completely in the dark while they continue to report negative information about me. This whole situation feels like a huge violation of my rights as a consumer, and to be very honest, it feels disrespectful to my intelligence and my integrity. I just want this handled properly and fairly.