Netspend Corporation

Netspend did not disclose to me that was any XXXX XXXX monthly fee upon signing up. I have asked them to refund the XXXX XXXX monthly fee and they refuse. They also have an offer for {$100.00} sign up bonus after depositing {$400.00} via direct deposit within XXXX days. I have already deposited over {$400.00} via direct deposit in way less than XXXX days and yet they have not paid the {$100.00} sign up bonus.

Netspend about a year ago mailed me an advertisement card to my home which I never applied for or requested and I did not need to respond to use them since I already had prepaid cards. Now, one of my other card companies is no longer continuing their service why I went online and applied for Netspend. They approved me online but when they mailed the card and I activated it, they claimed they can only partially approve me with restricted access pending me needing to upload my government IDs which poses a security risk for me regarding identity theft. I've used prepaid cards for years thru other companies that were able to approve me online through government ran databases yo know I am the genuine person applying. I related that to 2 of their personal in a phone call.…

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We have closed your XXXX XXXX account ending in XXXX with a remaining balance of {$0.00} on XX/XX/year>. If you have a remaining balance and would like to request a refund, please reach out to our customer service team at XXXX on hold now 50 minutes, there message said 35 minute wait, not able to discuss balance or if correct provide payment information. I did call several days ago and left message for return call which I never received. Since I closed the account I can not just sign in and pay the balance, which I would have done instead of wasting all this time for 26 cents., If I did have a balance due at time of closing why would not a message come up that indicated there is a balance due. XXXX is the worst customer service I could imagine, I would never use them again. They say when account closed in order to pay I could open up a new account just to pay XXXX, of course then i would want to close again. You and never talk to a person.…

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I've submitted a claim involving wrongful transactions to my checking account then my bank netspend has failed to provide a provisional credit in the 10 day time frame stating my account is new when it is not per there policy an account is new if it is under 30 days of opening mine is well over that time frame they are stating it will take over 25 days to see if I qualify for a provisional credit but they do not guarantee a provisional credit even tho they state thst they immediately release funds and advertise it to gain customers they were also sued in 2017 for these same false claims by the fdc and was awarded XXXX XXXX dollars in settlement they will boldly lie to you and rewrite there policy to try and bypass paying to slide through the system untouched do not use this card the are no good and very untrustworthy.

I purchased a {$35.00} service that I never received. Instead, after paying the {$35.00}, in order to receive the promised content that I had already paid for, I was told that I would have to pay another {$80.00}. This second payment was never mentioned. Had I known there would be a secret paywall to get past after the initial purchase, I wouldve never made it. Especially considering that it would end up costing me {$110.00} in total. I tried to resolve it through the creator who blatantly ignored me, and through the websites support, who basically told me there is nothing wrong with the scam that took place.

On XX/XX/XXXX at XXXX XXXX, I received a dark web alert from XXXX XXXX stating that my personal information had been found exposed. The alert listed an exposure date of XX/XX/XXXX and indicated that the compromised data included my full name, last name, phone number, country , street location, and additional personal details. The alert referenced a thirdparty incident related to XXXX. Immediately after receiving this notification, I checked my bank accounts and discovered two transactions on my XXXX savings account that I did not authorize : A {$3700.00} withdrawal/transfer to XXXX XXXX XXXX , account ending in XXXX, routing number XXXX, dated XX/XX/XXXX. An {$8900.00} deposit from XXXX XXXX, account ending in XXXX, routing number XXXX. I have no association with XXXX and have never used their services. I do have a XXXX account, but all activity there appears normal, and XXXX confirmed they do not see any corresponding transaction on their end.…

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On XX/XX/year> I discovered several unauthorized charges to my account totaling {$3800.00}. I immediately contacted NetSpend once I discovered the unauthorized charges and disputed the charges that were not Authorized by myself. I also filed a police report in this case. I just had XXXX XXXX within the last few months and I had people around I trusted to help me, so therefore they had complete access to all my personal and financial information as well as access to my personal phone.I don't know if it was all XXXX of the people who had access to commit fraud or if it was just one who did this or all 3. A week ago today NetSpend came to the conclusion of them not finding any errors so they closed the dispute on the XXXX day. I have made several attempts by speaking with management that I want to appeal and have my case reopened because I am not going to be held accountable for charges I did not authorize. I am going to use every legal remedy until justice is prevailed.

They have denied me access and/or usage. I have contacted Netspend dozens of times through email and phone. Emails tell me to phone them. I have phoned them many times and got no information to resolve the issue. I can't login to my account online. Constantly told there's a problem with the account. It is a circular denial of them even talking to me. They are flat out keeping my money from me. I have searched online and discovered they have been doing the same to many customers with lawsuits against them. Please help me get my money back.

I am filing a complaint regarding my banks refusal to reimburse me after I was the victim of a scam involving impersonation of my mortgage company. On XX/XX/year>2026, I received a phone call from an individual who claimed to be from my mortgage company. The caller had specific details about my mortgage, which made the call appear legitimate. I was told I qualified for a loan modification that would lower my monthly payment from {$2200.00} to {$1800.00}. The caller instructed me that I needed to make XXXX consecutive payments to qualify and that I needed to make a payment immediately. I was told the only way to do this was through XXXX XXXX XXXX. The scammer sent me a barcXXXXe and payment information, which I took to XXXX and completed the transaction. After making the payment, I later discovered that the funds were not applied to my mortgage. I was deceived by an individual impersonating my mortgage company and was misled into sending money under false pretenses.…

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NetSpend refusing account access, making fraud accusations without proof, and withholding records I am filing a complaint against NetSpend regarding multiple serious issues involving my identity and access to financial services. On [ date ], I purchased a prepaid card that I later discovered was issued by NetSpend. During registration, I was unable to activate or use the card. When I contacted customer service, I was told : I could not register the card in my name I was accused by a XXXX of being a thief who previously caused financial losses to NetSpend I was told there is a court order allowing them to seize funds from any account I open I was given no documentation, no case number, no court information, and no explanation of these claims. I have a documented history of identity theft, and it is highly likely that any alleged activity was not performed by me. Despite explaining this, NetSpend refused to investigate or provide any records.…

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* * Complaint Against Netspend Unauthorized Forced Debit Transaction * * I am filing a complaint regarding an unauthorized transaction and lack of access to my paycheck funds. I receive my pay through my Netspend account. On XX/XX/XXXX, I went to a check-cashing location in XXXX, XXXX where XXXX normally withdraw money. The merchant attempted to run my debit card, and I was told the transaction was declined. Despite this, the merchant forced the transaction. I did not receive any cash, goods, or services. However, the transaction later posted to my account for {$1700.00}. This caused my account to become negative ( approximately - {$1800.00} ). I never authorized an overdraft, and I did not receive any funds from the merchant. I contacted Netspend immediately and have called multiple times. Each time I was told that an investigation is pending and that I must wait.…

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I am filing a complaint against NetSpend regarding failure to provide effective customer service and failure to properly handle my dispute and escalation requests. On XXXX XXXX, 2026, I attempted to contact NetSpend customer service XXXX separate times to reach the dispute department and/or a supervisor. Each time, I was transferred or placed on hold and waited over 20 minutes without any response or resolution. I was unable to reach a live representative who could assist me. During one of these calls, I was informed that a supervisor would call me back. However, no supervisor has contacted me, and I was not given any direct method to escalate or speak with one. I was instead left without follow-up or resolution. I am currently experiencing financial hardship due to being unable to work because of a hand injury ( broken fingers ). Access to my funds is urgent and necessary for basic living expenses.…

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Consumer : XXXX XXXX Authorized Representative ( POA ) : XXXX XXXX Contact : ( XXXX ) XXXX Date : XX/XX/year> Company : Netspend Complaint Summary I am filing this complaint on behalf of my mother, XXXX XXXX, a XXXX woman currently hospitalized in the XXXX XXXX XXXX at XXXX XXXX XXXX with XXXX XXXX XXXX. Despite providing valid identification, verified account information, and a legally executed Durable Power of Attorney, Netspend has blocked access to her account since XX/XX/year>, preventing access to her funds needed for critical living expenses, medical coordination, and financial obligations. Key Issues Unlawful Restriction of Funds Netspend has denied access to deposited funds without providing a lawful or timely explanation. This has caused financial hardship during a medical emergency. Failure to Honor Power of Attorney A valid Durable Power of Attorney was provided. Netspend has refused to properly implement or recognize the POA, creating unnecessary barriers.…

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I filed for unemployment for a small business I had and received a portion of my payments with my back payments promising to soon follow.Netspend was the company that the government used to process my payments.i was living in a hotel under my name and received my card through the mail.Not long after receiving the card my wallet and i.d.was stolen but my card was still in my hotel room so that was not taken so I was able began to use the card in the beginning but soon after I went to withdrawal funds for rent and was refused access until I could prove my identity.I called the company and gave them the information and passed all the passwords and access questions to gain as access to my funds but was told that I would have to produce another copy of my i.d . to get my funds.I stated that all I had was the front copy of my i.d .…

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A few years ago I had problems with my bank, and at the time I worked doing pizza delivery so I made a very large amount of cash tips. Some nights I would get off at XXXX or XXXX in the XXXX and because I couldnt deposit things into my bank or I didnt have a local bank account, I would buy prepaid cards at the XXXX near my work. Normally, this would be fine and I would spend the money on the card until there was XXXX or {$30.00} left sometimes more and if I lost the card, I would simply go buy another XXXX, but multiple times after putting two or {$300.00} onto a Netspend, XXXX or XXXX XXXX card particularly with net spend and XXXX XXXX I had issues with getting my car activated as I had so many other cards that were activated once I tried to enter in my information on the website to activate the card.…

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My father died. Netspend will not release the remainder of his account funds to me. I have provided them with all of the documents that they requested but they keep lying to me about getting the money. This has been going on for 3 months. The representatives keep hanging up the phone on me. They will not allow me to speak to a supervisor. All of the representatives XXXX XXXX and barely speak XXXX. I have sent emails and called Netspend numerous times. The federal government should not allow people to deposit money into a Netspend account Please help

I am submitting this complaint to report unauthorized and fraudulent transactions on my account. During the period of XX/XX/year>, I discovered that a total of {$12000.00} was taken from my account without my authorization. In addition, the individual ( XXXX ) responsible attempted to take up to {$15000.00} in total. These transactions were not made or approved by me, and I did not give permission to any person or company to access or withdraw these funds. Upon reviewing my account statement, I observed multiple suspicious and unauthorized debit transactions, including transfers and digital payment activity that I do not recognize or recall initiating. As shown on my account statement, there were total withdrawals and debits exceeding {$12000.00} within a short timeframe, which is inconsistent with my normal account activity and spending behavior. This indicates a clear pattern of fraudulent activity and unauthorized access to my account.…

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" Netspend is withholding a remaining balance of {$4000.00} from my federal tax refund, which was deposited on XX/XX/XXXX XXXX was initially verified and allowed to spend a portion of the funds. My account was then closed for 'failed verification ' without a clear explanation, and my digital access was blocked. '' The Impossible Requirement : " Netspend representatives have verbally stated they will not release my funds unless they receive an 'indemnity form ' from the IRS XXXX They have explicitly refused to provide this requirement in writing or via email. '' The False Legal Claim : " Netspend claims this requirement is 'law, ' yet the IRS does not issue private indemnity forms to banks. This creates an impossible requirement that prevents me from accessing my federal funds. '' Financial Hardship : i can not pay ( rent, utilities ) because of this hold.

I am filing this complaint against Netspend for a violation of Electronic Fund Transfer Act ( Regulation E ). I have disputed unauthorized transactions totaling {$800.00} three times, and they have been denied each time without a proper manual investigation. It is based on the claim that I have a 'history ' with these merchants. Having a history with a merchant does not prove authorization for future specific charges. During the time of these transactions, I was at work and did not have access to perform these transactions. I did not share my PIN with anyone, nor did I authorize anyone to use my card. Netspend has failed to provide any actual evidence that I was the person who performed these transactions. I am a healthcare professional and a working mother, and this loss of {$800.00} is causing significant financial hardship. I am requesting a full reversal of these charges and a credit of {$800.00} to my account immediately. ''

I am filing a complaint regarding unauthorized transactions on my Flare account and the companys failure to properly handle my dispute in accordance with the Electronic Fund Transfer Act ( EFTA ). On XX/XX/year>, I notified Flare of fraudulent/unauthorized charges on my account. I reported the issue promptly after discovering the transactions. At that time, I followed their reporting process and informed them that I did not authorize these charges. Although I did not submit written confirmation within 10 business days, I have since submitted a formal written dispute identifying the unauthorized transactions and requesting reimbursement. Flare has denied provisional credit, stating it was due to not receiving written notice within 10 business days. However, despite my timely initial report on XX/XX/XXXX, Flare is now requiring me to wait until XX/XX/year> ( nearly 90 days total ) for resolution, without providing meaningful updates on the status of the investigation.…

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I had a prepaid card deposit account with Netspend Right before I was due to receive my federal taxes NetSpend upgraded my account without my consent and sent a new debit card so from there I have had no access to where my refund is I do have a paper trail of conversations and proof that that's where I wanted my direct deposit to go they have blocked me from that account so I can't even log in and when I call them they tried to make it seems as though none of this never existed when in fact I have the information the amount that is due to me is I believe like {$3600.00} in all I could be wrong don't quote me on that but I'm having a financial hardship I have several XXXX I am waiting for my XXXX funds to get approved every month I am faced with disconnection of this from my utility companies because I can not work I was just going through a financial hardship and they have put me on the back burner and I really need my money I am facing eviction and utility shut off notices I really…

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On XX/XX/year>, I discovered unauthorized ATM withdrawals totaling {$600.00} from my Netspend account. I did not make or authorize these transactions. I immediately reported the issue to Netspend the same day and filed a fraud claim ( Claim Number : XXXX ). I also submitted my written dispute within the required timeframe to ensure compliance with Regulation E and to qualify for provisional credit. Since filing my claim, I have followed up multiple times requesting updates and provisional credit. However, Netspend has only provided generic responses stating that my claim is under review, without addressing my request for provisional credit or confirming eligibility. As a result of these unauthorized transactions, I am experiencing financial hardship and difficulty covering essential expenses. Despite clearly communicating this, my concerns have not been properly addressed.…

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I received a letter from a company called Netspend saying that I have an account with them and they send me a debit card, I didnt authorize anyone to open an account, I will like this to be investigated. I dont know if anyone is opening accounts under my name. I try to contact the company but you can not speak to any representative, to verify how they open an account.

I am reporting unauthorized transactions involving funds from my tax refund that were deposited into an account I did not recognize or knowingly open. After accessing the account using information provided through the IRS, I discovered that my refund had been deposited and then quickly spent without my authorization. Shortly after the deposit, two unauthorized in-store transactions occurred at XXXX : Approximately {$1000.00} spent in one transaction Approximately {$700.00} spent shortly after These transactions occurred immediately after the funds were made available. I disputed these transactions with the card issuer. The dispute was open for approximately 60 days before I received a denial of the claim. After the denial, I was instructed to contact the company to request the investigation documentation used to reach the decision. I have made multiple attempts to obtain these records.…

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XX/XX/year> my payroll in amount of XXXX was transferred over to another account. I have called multiple times about this matter and nobody seems to want to help. I can not get pass the identity theft because all my account was hacked and taken over. All personal information was changed. Address, phone number, email. I have told them many times that I have a filed and identity theft report. Proving that this is indeed me calling in for my money. All they do is apologize for my situation and continue to transfer me from XXXX person to another and we get nowhere. I have asked plenty of time to speak to manager no luck. I have spoken to a supervisor twice and they tell me the same thing that I can not be helped. It is now XXXX and yet nothing has been resolved. On XX/XX/year> I was told that I had to wait XXXX weeks and even if they couldnt resolve the issue they would refund me back as a mailed check to my home address of the amount of XXXX because they are covered by the FDIC.…

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This is an ongoing issue from a previous complaint. I still have no ability to access my account and can get no one that can help me regain that access. I have been running around the XXXX, given solutions several times that simply don't work and now no one will contact me because they closed the previous complaint saying they resolve my issue. My issue is still the same as it was when I called XX/XX/XXXX. I can not log into my account which means I can not manage any of my funds that are deposited into it. I would appreciate a quick and proper response to why it is so hard to get someone into an online account.

I am writing to check on the status of my {$100.00} Direct Deposit bonus. The requirements include making a direct deposit of at least {$400.00}. I have completed this requirement by receiving a {$400.00} on XX/XX/XXXX. I have kept my account open for over 90 days and completed all requirements to receive the bonus. However I have still not received my {$100.00} bonus. Can I please get an update on this The teams of the promo specifically state The qualifying incentive credit will be applied to your account within 5 business days after the qualifying direct deposit activity. It has now been past XXXX business days since making my eligible direct deposit and I have not yet received my {$100.00} bonus.…

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XX/XX/XXXX NetSpend receive {$4500.00} deposit from social security, XXXX hours later the account is closed. On XX/XX/XXXX after asking for my money and the XXXX for days I was told the check was already sent to my home address. On about XX/XX/XXXX I was sent an email stating is was being sent back to the department of Treasury. It was said it would be there XX/XX/XXXX. On XX/XX/XXXX I was told of a tracking number but at that point I had told them bc part of the funds were used XXXX XXXX would not accept partial payment.Whici is flat out want Treasury said and meant. Treasury has no record regardless of any check or direct deposit back. At this point in time I was told the check would be sent now to my address XXXX days. Each of these lie after lie after lie. Today they added a new level of lies claiming they had a tracking number proving that it was received. The tracking number was sent on XX/XX/XXXX arrived XX/XX/XXXX and was not even sent to the Treasury department.…

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They are trying to say they have XXXX business days to issue me a temporary provisional credit but thats not true.by law they have XXXX business days because my account is over XXXX days old.its not a new account. Please help me. Ive called them multiple times and multiples times a day and ask for a supervisor and got hung up on every single time. Even by a supervisor themselves. Please help me.

The company, Netspend, charged me fees due to inactivity of card, yet, they would not accept mine, nor my mothers ssn and information to get the cards features and identity proven. They would not give me a refund as requested and refused to help. I called themXX/XX/XXXX times before and they would just hang up and I could not even get to a higher person in charge. They have had to pay millions of customers back for inactivity charges from not being able to access the card due to identity verification issues and declinations.