Payward Ventures Inc. Dba Kraken

Without my knowledge, an account with Kraken was opened using my name, address and social security number. The data was stolen from me. The money used to open the account was stolen from my bank account but that money has been recovered. I recently received a XXXX from Kraken for the account indicating an account had been opened and that it is likely still open. I can not sign into the account to close it because I don't know what email address was used to open it. I contacted Kraken via the online support page on their website. They do not offer any telephone support. I received a response that stated they would not close the account without a court order or law enforcement documentation. I spoke with my local police and they didn't know how they could help. I just want to close the account. The account number is : XXXX. I don't know exactly when the account was opened but it would likely be XXXX.…

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Fraudulent account set up in my name, using an old address and my social security number. Kraken, Payward Company. XXXX. Received an XXXX for tax year XXXX in the mail in XX/XX/XXXX. Form was sent to an old address from XXXX. XXXX. Form XXXX lists my name, partial social security number, and an address that I briefly used in XXXX. XXXX. XXXX shows an apparent open account with Kraken. Form listed Kraken phone number to contact. XXXX. I called the Kraken phone number on the form received in the mail this month. Kraken no longer services that phone number. XXXX. On Kraken web site, customer service is only available to customers. I do not have any information on the actual email or password or other information used to set up this account. XXXX. The online form for general complaints has no option for fraudulent accounts. It only has options for problems with real customer accounts who have been scammed. XXXX.…

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My wallet and cellphones were stolen late early morning on XX/XX/year>. Thieves were able to access my account using my cellphone. When I learned of the theft and was able to login to the accounts I immediately notified the financial institutions of the affected accounts to notify them of the fraudulent transactions. Most transactions involved digital wallets and XXXX accounts. These wallets and accounts were used to transfer cash from my bank /credit card accounts and purchase XXXX for immediate transfer.

I am a retail investor. Between XX/XX/XXXX and XX/XX/year>, I invested a total of {$1600.00} into the WAR token on Kraken. My largest single purchase of {$1100.00} was made on XX/XX/XXXX, XXXX weeks after Kraken 's primary migration snapshot on XX/XX/XXXX. Kraken allowed me to execute these trades through their mobile app interface with an active 'Trade ' button and no prominent warnings that the tokens were being devalued by 95 % due to an 'external " protocol migration. In Ticket # XXXX, Kraken admitted they did not restrict or flag the interface during this time. By failing to disclose these critical financial risks at the point of sale, Kraken facilitated a transaction that resulted in a near-total loss of my principal. I am now left with only {$66.00} from a {$1600.00} investment.

Summary : Kraken forcibly liquidated my cryptocurrency holdings ( XXXX tokens ) at an unfair rate during a delisting process, resulting in a loss of approximately {$7800.00}. Krakens process offered no meaningful way to protect my investment, and their internal complaint process has denied my request for fair compensation. Background : Between XXXX and XX/XX/XXXX, I accumulated XXXX XXXX XXXX on XXXX XXXX at a total cost of approximately {$8200.00}. I was an active trader and never sold any XXXX I held the position as a long-term investment. Timeline : XX/XX/XXXX : Kraken sent a single email notice that XXXX ( along with 9 other assets ) would be delisted. The email was generic, sent from a no-reply address, and contained inaccurate deadline information. XX/XX/XXXX : Kraken disabled all XXXX trading and deposits. XX/XX/XXXX XX/XX/XXXX : Kraken claims a withdrawal window was available. However, XXXX had no active market on any other exchange during this period.…

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I am filing a formal complaint against Kraken ( Payward , Inc. ) regarding the handling of the XXXX token migration on their platform, which resulted in a loss of over {$2400.00} in value through multiple failures of disclosure and duty of care. KRAKEN TICKET NUMBER : # XXXX SUMMARY OF HARM : I purchased XXXX WAR tokens on Kraken on XXXX XXXX XXXX in good faith on a regulated exchange. Following a token migration, I received only XXXX XXXX tokens - a 97.4 % reduction representing a loss of over {$2400.00}. Kraken has refused to substantively address my formal complaint. SPECIFIC FAILURES : 1. INADEQUATE DISCLOSURE AT LISTING Kraken listed WAR for trading on XX/XX/year>- just 14 days before a critical XX/XX/XXXX snapshot that determined 90 % of all new token allocation. Every client who purchased XXXX after the listing date was structurally excluded from the majority of migration value before most had completed their first trade.…

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From XX/XX/XXXX to XX/XX/year>, I was coerced into transferring a total of {$480000.00} into this exchange. This was part of a XXXX XXXX ' scam where criminals impersonating law enforcement forced me to stay on a XXXX XXXX screen share. This company failed in its regulatory duty to monitor for suspicious activity. While other financial institutions ( XXXX Bank ) flagged these erratic, high-value transfers immediately, this exchange allowed the rapid purchase and transfer of assets to external wallets ( XXXX and XXXX ) without secondary verification or a 'cooling off " period for a new user. These failures directly facilitated the loss of my entire life savings worth {$600000.00} while I was under documented criminal duress.

I am submitting this complaint regarding a cryptocurrency fraud case involving multiple platforms, including XXXX, Kraken, XXXX, XXXX, and XXXX. Between XX/XX/year> and XX/XX/year>, I was the victim of a cryptocurrency investment scam followed by a recovery scam. I was contacted via XXXX and later XXXX. I was instructed to download an application presented as EToro ( XXXX XXXX XXXXXXXX ), which I later discovered was fraudulent. All funds originated from my XXXX XXXX XXXX account and were transferred to XXXX, Kraken, and XXXX, converted into XXXX, and sent to external wallet addresses. The wallet addresses include : - XXXX - XXXX Small amounts ( approximately {$100.00} and {$120.00} ) were received prior to larger transfers. After that, I transferred larger amounts of cryptocurrency to the same wallet addresses. Despite multiple high-value transfers to the same external wallet addresses, no warnings, transaction holds, or risk alerts were applied by the platforms.…

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I had around {$12000.00} ( at the very least ) in XXXX with Kraken. I went to the Kraken website and tried to login to check my balance and couldn't. A phone number came up for me to call first to set up a manual verification. The number I called is : XXXX. I called and a person answered claiming to be a Kraken agent to assist me. He gave me another number in case we get disconnected which is : XXXX. He had me download an app to share my computer. He gave me several numbers for I.D . He then got me to scan my phone over the XXXX symbol which got me into my account and he withdrew all of the {$12000.00} leaving XXXX cents left. I have filed a complaint with Kraken, police dept. and the FBI.

I am filing a complaint regarding a serious security incident and failure of response by Kraken XXXX XXXX XXXX XXXX ) that resulted in the loss of my cryptocurrency assets. My Kraken account was compromised by an unauthorized party who was able to bypass two-factor authentication ( XXXX ) and gain access to my account. During the incident, I contacted Kraken support multiple times in real time and explicitly requested that my account be locked immediately due to active unauthorized access. Despite these urgent notifications, Kraken failed to take timely action to secure my account. As a result, unauthorized withdrawals were processed and completed after I had already reported the breach and requested intervention. This is not simply a case of account compromise. Kraken had direct, real-time notice of fraudulent activity and failed to act to prevent further loss. The withdrawals that occurred after my notification were preventable.…

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On XX/XX/year>, I received my XXXX from Kraken, operating under Payward Ventures , Inc. , which contained an incorrect address, my old California address instead of my current Arkansas address . This is a material error that directly affects my state tax filing. I contacted Kraken support on XX/XX/XXXX. They requested that I update my driver 's license in the app, which I did that same day with my correct Arkansas address. Despite this, the incorrect XXXX was never corrected or reissued. I followed up on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Every single response I received was a variation of " your case has been escalated '' with no resolution, no timeline, and no substantive update provided. The support chat was closed on me without resolution. I also want to note that the XXXX ( with the incorrect address ) was not sent until XX/XX/year>, nearly a month past the XX/XX/XXXX deadline required for recipient delivery of this form type.…

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On XX/XX/XXXX, I deposited {$150.00} via ACH ( Plaid ) to my account on XXXX, a cryptocurrency exchange operated by Payward Interactive , Inc . I used those funds to purchase XXXX ( XXXX ). On XX/XX/XXXX, I contacted XXXX support XXXX XXXX XXXX XXXXXXXX ) and was told by an agent that my deposit had been received and that my funds were on a XXXX hold, available for withdrawal on XX/XX/XXXX. Then on XX/XX/XXXX, XXXX sent me an email ( XXXX XXXX XXXXXXXX ) claiming my bank had returned the ACH transaction with code R01 : Insufficient Funds. They restricted my account and demanded I deposit additional funds by XX/XX/XXXX or they would liquidate my crypto holdings. Over the following four months ( XXXX through XX/XX/XXXX ), I exchanged over 50 emails with at least seven different XXXX support agents. Every single one told me the same thing : my {$150.00} deposit " never settled, '' " funds were never received, '' and " no money was transferred from your bank account.…

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Statement : I am filing a complaint against Kraken for closing my account without explanation, withholding my funds, and failing to respond to multiple attempts to resolve the issue. On XX/XX/year>, my Kraken account was hacked, and an unauthorized party attempted to withdraw over {$600.00}. I immediately contacted Kraken Support through their chat system. Their automated system suspended my account and stated that I would be contacted by their support team. Since that date, I have sent multiple emails and followups, and Kraken has not responded at all. My account remains locked, and my funds remain inaccessible. Kraken has provided no explanation, no verification process, and no path to recover my money.

Complaint : I am unable to access my XXXX account, which I used in XXXX for cryptocurrency transactions. My account was locked for security reasons, and despite multiple attempts to resolve the issue, I still can not access it. XXXX support has repeatedly stated that my account has been unblocked, but I continue to be locked out. I have submitted identity verification documents, including my drivers license, but have not received any meaningful resolution. This is preventing me from accessing my transaction history and tax documents, which I need to file my taxes. I am requesting immediate access to my account or that XXXX provide my full transaction and tax records without further delay.

XXXX emailed me out of the blue over a month or XXXX ago stating they were closing my account and that they would not be providing a reason. They said I had XXXX hours to remove all of my funds. Today XXXX, I received an email that a tax document was available to me. Ive been waiting on the last tax docs so I can file. I tried to access and it will not allow me to unless I sign in. XXXX not able to sign in since they disabled/closed my account. I had emailed them weeks ago requesting access to transactions and they refuse to respond. XXXX confident they wont respond to my additional request for the tax form ( that is way late ) as they do very poorly at customer service and are just not a good company to try to do business with. They need to provide me with any tax forms for XXXX and XXXX and all transactional history.

Kraken XXXX XXXX ( XXXX, FINRA/SEC-registered broker-dealer , CRD XXXX XXXX ) is holding approximately $ XXXX of my funds and refusing to convert assets to USD or process a XXXX withdrawal to my verified US bank account. I am a US citizen and resident of XXXX, temporarily in XXXX. I have provided US residency proof multiple times. Kraken claims my location falls under a " prohibited jurisdiction under internal policies '' but refuses to cite any specific federal law, SEC regulation, FINRA rule, or compliance policy that prohibits a verified XXXXS resident from accessing and withdrawing their own funds in XXXX XXXX. They block all account actions ( including withdrawal ) because 2FA/passkey verification fails on every browser despite troubleshooting. They insist on crypto withdrawal only, which I do not consent to.…

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XX/XX/XXXX Thank you for reaching out today. This live chat is now closed, and our team will follow up with you via email soon. XX/XX/XXXX No one has reached out to me regarding this ticket. Your request # XXXX has been received and escalated to the appropriate team. We will follow up with you shortly via email to resolve the issue. Thanks, XXXX. Ive passed this to a specialist using the email you provided ( XXXX ) and your note about XXXX CT. Youre all setyou can leave the chat if needed. A specialist will follow up here within 24 hours. XX/XX/XXXX No one has been reviewing my ticket Thanks, XXXXyour case has been escalated. A specialist will follow up here in this chat within 24 hours. Youre free to leave the chat; well notify you when theres an update. If you can, please drop the asset name ( s ) and the exact hold message to help them start faster. XX/XX/XXXX My funds are still on hold and I never got an email. Its been weeks Thanks, XXXX.…

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This is a follow-up to CFPB Complaint No. XXXX, filed in XX/XX/year>. I am filing this second complaint because Kraken 's response to the original complaint demonstrated willful noncompliance with the Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693 et seq., and Regulation E, 12 C.F.R. Part 1005. The violations identified below are ongoing. BACKGROUND : On XX/XX/year>, I was XXXX and physically robbed in XXXX, XXXX. While incapacitated, the perpetrators accessed my Kraken account and executed the following unauthorized electronic fund transfers : XXXX XXXX withdrawn ( {$31000.00} at time of transfer ) XXXX XXXX withdrawn ( {$37000.00} ) XXXX XXXX withdrawn ( {$1900.00} ) XXXX XXXX withdrawn ( {$160.00} ) {$5000.00} fraudulent XXXX/ACH deposit initiated, converted to XXXX ETH, and withdrawn ( {$4800.00} ) Total stolen from existing holdings : {$71000.00} Total including fraudulent deposit scheme : {$76000.00} My bank correctly flagged and reversed the fraudulent {$5000.00} XXXX…

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This is XXXX XXXX, residing in both XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX NY XXXX as well as in Florida XXXX. This complaint is about kraken a crypto exchange company XXXX XXXX XXXX, XXXX ( no known ZIP code )... I have been Kraken 's client for a while... on XX/XX/year>, ... my account was blocked ... I can no longer access my investments ... Kraken for some reason doesn't have live customer service... I have contacted their virtual assistant for the past XXXX days to recuperate my account... I have sent them everything that was asked of me State ID, SS card, proof of address etc.... the AI assistant keeps telling me an email will be sent to me to initiate my new login info ( according to kraken ) it will take just a few minutes to be able to login ... XXXX days later ... no email received ... just some off the cuff AI answers stupidity that has nothing to do with my request to be able to login to my account. This is no more, no less than ABUSE OF POWER, or INCOMPETENCE....…

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Dates, XX/XX/2025 Amount : {$30000.00} Action taken : phone call and e-mail I wired {$30000.00} to Kraken XXXX, I want to store some XXXX in my personal wallet named XXXX, after extensive investigation, they decided that my account was a target of scam, so they refused to send XXXX whch I purchased with 1 % fee they charged me. Now my {$30000.00} became XXXX XXXX. After I received their email telling me that my account was under restriction for XXXX days, no withdrawal. I then decided that they should return my money to my bank that I wired from. I spent another 1 % converting my USDT to USD. They refused to do so. I tried in vain to call them, no voice service is available, I wrote them e mail and got no response. I can not have my money tied up with them for XXXX days, it is very frustrating for me to have encounter such a bazaar behavior from a crypto company like Kraken. I hope CFPB would talk to them and have them refund my money to my bank.

I am filing this complaint against Kraken ( Payward , Inc. ) for unlawfully restricting my account and withholding approximately {$260.00} USD in cryptocurrency assets without explanation. On or about XX/XX/year>, my Kraken account was restricted without prior notice. At the time, the account held approximately {$260.00} USD in digital assets. Despite multiple attempts to contact Kraken support in good faith, I have received no substantive response for over 3 weeks. Kraken continues to retain my funds without providing a clear explanation, timeline, or resolution. I am requesting immediate restoration of account access or release of my funds.

I am writing to formally complain about Krakens failure to provide me with any advance notice regarding the delisting of crypto currency XXXX As a result of this lack of notification, I was unable to trade the asset in a timely manner under reasonable conditions. The coin is no longer listed on any other major exchange, forcing me to consider swapping it at current severely depressed liquidity levels, which would result in an approximate 80 % loss of my holdings value. Krakens own policies and announcements typically include advance notice for scheduled delistings ( often via email, platform notifications, blog posts, or support articles ), allowing users sufficient time to act. In cases where advance notice is possible, Kraken has stated it will notify clients accordingly. The complete absence of any such communication in my casedespite my account being active and notifications enabledconstitutes a failure to meet reasonable expectations of fair treatment and transparency.…

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I am a victim of fraud and a resident of Nevada. I am attempting to settle a negative balance of {$800.00} on my Kraken account XXXX ID : [ XXXX ]. I have contacted Kraken support repeatedly ( XX/XX/XXXX Case # [ XXXX ] and XX/XX/XXXX Case # [ XXXX ]. Kraken has locked my account access, making it physically impossible for me to pay this balance. Despite my explicit requests to pay and resolve this, Kraken support has only provided automated responses stating a 15-35 day wait time. This delay is causing me financial distress and preventing the resolution of a fraud-related debt. I am ready to pay immediately once access is granted.

I was using Kraken to buy, trade and sell crypto currencies. Everything is fine untill Kraken double charged me when I was using XXXX XXXX to buy crypto currency. I contacted my bank as they requested and I did figure out with my bank but Kraken still kept freezing my account and they even closed my account while my cryptos in my account. I tried to contact Kraken multiple times ( At least XXXX ), I offered them If Kraken lost XXXX $ cuz of me, just sell my cryptos then take the money and release my funds to my attached bank account. Everytime I contacted, they either said that they are escalating this or they didnt even answer me. They are holding my money over XXXX months and my cryptos lost lots of value meantime. Kraken is not an honest business and all I want is what is mine!

I have requested the following specific information from Kraken ( Ticket # XXXX ) which remains unaddressed : Explanation of Policy Override : I requested an explanation of how a withdrawal was authorized on XX/XX/2025, in direct violation of Krakens mandatory 7-day withdrawal hold for ACH/Plaid deposits. Audit of Authorization : I requested the specific authorization IDs and internal timestamps for both the {$4300.00} deposit and the subsequent withdrawal. Ledger Export : As my account is currently restricted, I requested a full Ledger Export for XX/XX/XXXX to verify transaction details, which Kraken has not provided. Clarification of Liability : I requested that Kraken acknowledge their system error and explain why I am being held liable for a negative balance caused by their failure to enforce their own security protocols Please see the attached Ledger highlights doc, i have circled the XX/XX/XXXX Deposits and withdrawals.…

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XXXX XXXXXX/XX/XXXX, ~ {$1000.00} account funding will remain suspended until the matter is resolved. ] [ XX/XX/XXXX -- - ~ {$1300.00} held in account -- - Account has now been closed, to access remaining funds, please contact us so we can reopen account temporarily to allow the withdrawal of the funds. ] [ XX/XX/XXXX -- - ~ {$1300.00} still held in account -- - Sign-in troubleshooting & Account security, sign in attempt made " Please attempt to sign-in to your Kraken account one more time. This action will provide us with the necessary information required to investigate your issue. Once you have performed the sign-in attempt, reply to this email. Upon receiving your reply, our dedicated team will perform a thorough analysis and be in touch as soon as possible.…

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Between XX/XX/year> and XX/XX/year>, I was the victim of a sophisticated XXXX investment scam that resulted in the loss of approximately USD XXXX XXXX in digital assets. The scam induced me to transfer XXXX through my consumer account at Payward XXXX XXXX, XXXX XXXX ( XXXX ), a U.S.-based XXXX exchange that provides consumer-facing payment and transfer services. Over this period, substantial amounts of XXXX were transferred from my XXXX account to external wallet addresses associated with the fraudulent scheme. The transaction activity exhibited multiple characteristics consistent with known consumer scam typologies, including rapid and repeated high-value transfers, transfers to newly created or high-risk wallet addresses, aggregation of large sums, and ultimate loss of consumer control over the assets. Despite these indicators, the transactions were processed through XXXX platform, resulting in significant consumer financial harm.…

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I am submitting this complaint regarding a misleading promotional disclosure during an XXXX transfer into Kraken XXXX XXXX. While initiating an inbound XXXX transfer, Krakens transfer flow stated, We will reimburse the transfer fee your other brokerage may charge, without disclosing any eligibility threshold or limitation at that point in the process. The {$1000.00} minimum transfer requirement for reimbursement was not presented proximate to that statement and was only available through linked disclosures accessed later in the flow. I relied on the on-screen representation when proceeding with the transfer. Had the eligibility threshold been clearly disclosed at the time the reimbursement claim was presented, I would not have completed the transfer. As a result, I incurred a {$100.00} XXXX fee charged by my prior broker that Kraken declined to reimburse.…

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I initiated an international bank transfer withdrawal from my Kraken account to my personal bank account ( XXXXXXXX XXXX XXXX XXXX ) using the XXXX XXXX Kraken has confirmed that the withdrawal was processed and completed on their side. However, the receiving bank has confirmed that no funds were received and that there are no pending or incoming transactions associated with my account. I have contacted Kraken multiple times requesting the XXXX confirmation document ( XXXX or equivalent ) and the XXXX code required to trace the transaction through the XXXX system. To date, Kraken has not provided the XXXX or XXXX, making it impossible for the receiving bank to locate or investigate the transfer. Without the XXXX, the funds can not be traced, and I am unable to determine whether the transfer is being held by an intermediary bank, delayed, or improperly processed.…

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Between XX/XX/year>XXXX and XX/XX/year>, I was the victim of a sophisticated cryptocurrency investment scam that resulted in the loss of approximately USD XXXX XXXX in digital assets. The scam induced me to transfer cryptocurrency through my consumer account at Payward , Inc., d/b/a Kraken ( Kraken ), a U.S.-based cryptocurrency exchange that provides consumer-facing payment and transfer services. Over this period, substantial amounts of cryptocurrency were transferred from my Kraken account to external wallet addresses associated with the fraudulent scheme. The transaction activity exhibited multiple characteristics consistent with known consumer scam typologies, including rapid and repeated high-value transfers, transfers to newly created or high-risk wallet addresses, aggregation of large sums, and ultimate loss of consumer control over the assets.…

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