I am filing this complaint regarding Pennymac Loan Services and their failure to reimburse me after a confirmed escrow servicing error. Pennymac previously used an incorrect parcel ID on my mortgage account and paid property taxes for the wrong property for two years. After escalation, they corrected the issue and issued payments to the correct parcel. However, due to the urgency of selling my home, I personally paid the XXXX property taxes out of pocket on XX/XX/XXXX, to avoid any delay in closing. The XXXX XXXX XXXX Collector has confirmed the following : My personal payment was successfully applied to my account. Pennymacs payment was returned on XX/XX/XXXX because the taxes had already been paid by me. Despite this, Pennymac has not reimbursed me for the out-of-pocket payment I made to resolve their error. I have already contacted Pennymac and provided all documentation, and I allowed reasonable time for resolution.…
CFPB COMPLAINT DATABASE
Pennymac Loan Services, LLC.
425 real consumer complaints filed against Pennymac Loan Services, LLC. at the Consumer Financial Protection Bureau in the last 12 months. 66 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Trouble during payment process177
- 02Struggling to pay mortgage95
- 03Incorrect information on your report43
- 04Problem with a company's investigation into an existing problem25
- 05Applying for a mortgage or refinancing an existing mortgage24
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
My Florida home qualifies exempt from creditor claims under Florida XXXX XXXX- it is me, my daughter and adult grandson 's primary residence. I have always been the breadwinner for our family- I have worked and paid taxes and social Security for over XXXX years. The Mortgage Company holds Mortgage on our home- has been soliciting me to take out an Equity loan {$75000.00} for about a year now- we need to replace a/c and replace gutter guards and some other work so I applied explaining I need to communicate in writing due to severe Speech/Hearing impairments. The Mortgage Company assigned a Mortgage Loan XXXX who : XXXX ) Refused to honor my request for accommodation for my Speech/Hearing handicaps by communicating in writing with me ; XXXX ( demanded I sign Loan Package I was not allowed to read before signing ; Took {$250.00} Loan Application from my checking account and I have nothing.…
XX/XX/XXXX/ XX/XX/XXXX -- XXXX phone calls were made inquiring about my MUD taxes, which were billed via a third party that XXXX XXXX hired this year out of XXXX. Each time, I was told the taxes would not be paid by PennyMac. The third time I called, I was even told that they'd be doing an Escrow analysis and my mortgage bill would be dropping down to around {$2800.00} per month as opposed to the current {$3100.00}. Once my XXXX county property taxes were paid, but the MUD taxes weren't paid -- and as the deadline to pay was approaching -- I did pay the MUD tax. XXXX days later, PennyMac also paid the MUD taxes from my XXXX account. Since XX/XX/XXXX, I have been in contact with PennyMac via messages and phone calls -- and they still have not refunded my property tax. They even completed an investigation and admitted they owe the taxes, but they said they can not pay them until the XXXX agency refunds them the money.…
I paid off Pennymac loan XXXX XX/XX/year> following g the lender procedures. They confirmed in writing on XX/XX/year>. XXXX weeks AFTER my payoff the added {$75000.00} to my loan and extra interest and additional release fees and required a XXXX payoff wire. I paid under protest. After XXXX calls and XXXX emails and XXXX letter they have refused to respond.
We disclosed from the beginning that we had an existing FHA loan. The lender reviewed the distance between the two properties and advised that it met relocation requirements. Based on that guidance and the written pre-approval, we proceeded with application fees, appraisal, termite inspection, and other purchase-related expenses. We were actively moving toward closing, including receiving detailed information from the lender regarding our required down payment and final funds needed to close. The seller completed repairs to the home in preparation for our purchase. In reliance on the lenders approval, we also began arranging our housing transition and provided notice to our apartment complex. Approximately eleven days before closing, we were verbally informed that the loan could not proceed due to FHA eligibility related to the existing loan an issue that had been disclosed from the beginning.…
Recent complaints
The 30 most recent complaints against Pennymac Loan Services, LLC. where the consumer chose to publish their narrative.
I am submitting a complaint regarding denial of benefits under the Servicemembers Civil Relief Act ( SCRA ). My mortgage loan was executed on XX/XX/year>. My current period of XXXX XXXX began XX/XX/year>. I was not on XXXX XXXX at the time the loan was incurred. I had a break in XXXX service, documented by my XXXX XXXX and XXXX XXXX. The lender, PennyMac, denied my SCRA request based on XXXX data that reflects a prior period of XXXX XXXX and does not account for my break in service. I provided documentation showing my separation from prior XXXX XXXX and a new XXXX XXXX period after the loan date, but the lender has refused to conduct a manual review. I am requesting that the lender properly evaluate my eligibility under SCRA based on my actual service dates rather than relying solely on incomplete XXXX records.
Dear CFPB Representative, I am writing to file a complaint regarding my mortgage servicers refusal to remove the XXXX account from my mortgage, even though I believe I meet the requirements based on the lenders published policy. I currently have a conventional mortgage loan that has been active for more than 12 months, and I have never missed or made a late payment. Recently, I requested the removal of both XXXX and the XXXX account from my mortgage. As part of this process, the lender required me to pay a fee for a XXXX XXXX XXXX ( XXXX ) appraisal. The report confirmed that my homes current market value is {$500000.00}. My current mortgage balance is {$370000.00}, which means my current loan-to-value ratio is approximately 75.2 %, and I have more than 20 % equity in the property. After reviewing the XXXX, the lender sent me a written confirmation approving the removal of PMI. However, they refused to remove the XXXX account.…
XX/XX/year>. XXXX. XXXX # XXXX I keep sending them paid in full receipts for insurance. They keep telling me the receipts are not good enough. Insurance company says its what they always send. Talked to XXXX at XXXX, she hung up on me. Emailed XXXX XXXX to ask same questions and he refuses to email me back,
I am submitting this complaint regarding repeated failure by my mortgage servicer, Pennymac, to properly evaluate and process our hardship assistance request. We have submitted XXXX separate Mortgage Assistance Applications : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Each application included full income documentation and a detailed hardship explanation requesting a short-term forbearance with payment deferral due to temporary financial hardship. For context, our household previously experienced a job loss and period of unemployment, during which we worked with Pennymac and were approved for a loan modification on XX/XX/XXXX. Since that time, we have returned to full employment and have remained committed to maintaining our mortgage. Our current hardship is temporary and related to cash flow strain from increased expenses, and financial obligations.…
This dispute involves a systematic failure by the mortgage servicer XXXX correctly process a XXXX XXXX XXXX ( XXXX ) for a townhome unit. The Technical Error : The property is a townhome where the XXXX XXXX ( HOA ) maintains a Master Policy, but the lender requires a specific 'Walls-In ' policy for the individual unit. I have provided a valid XXXX that explicitly lists the specific unit address XXXX confirms the required 'Walls-In ' coverage. However, the servicer 's intake department is incorrectly rejecting the document. Their system or staff appears XXXX be misidentifying the XXXX XXXX XXXX XXXXddress ' ( listed on the subsequent pages of the master policy ) as the property address, while ignoring the actual unit address clearly detailed on the XXXX page of the XXXX XXXX XXXX XXXX XXXX Actions Taken : - I submitted the required XXXX on XX/XX/year>.…
I am submitting this complaint regarding the handling of my Deed-in-Lieu ( DIL ) application by PennyMac Loan Services , LLC XXXX XXXX due XXXX unreasonable delays XXXX failure XXXX properly process my loss mitigation application in accordance with Regulation XXXX ( XXXX XXXX. XXXX ) XXXX XXXX ( XXXX XXXX. XXXX ). I submitted all required borrower documentation for my XXXX application in XX/XX/year>. Since that time, I have been repeatedly informed that no additional documents are required from me XXXX that the only remaining item needed XXXX complete my application is a title searchan internal process handled by XXXX or its vendors. Despite this, my application has remained in an incomplete status for over XXXX weeks due solely XXXX this internally controlled requirement. I was initially informed that the title process was in progress as of early XX/XX/year>.…
b'FORMAL RESPA NOTICE OF ERROR Mortgage Servicing and Credit Reporting Errors \nLoan XXXXTo: PennyMac Loan Services, LLC Attn: Research / Customer Resolution / RESPA Department\nBorrower: XXXX XXXX Loan Number: XXXX Property Address: XXXX XXXX XXXX XXXX CA XXXX\nThis correspondence constitutes a Formal Notice of Error pursuant to the Real Estate Settlement Procedures Act (RESPA), 12 U.S.C. 2605(e), and Regulation X, 12 C.F.R. 1024.35.\nI am providing notice of mortgage servicing errors related to the administration of my approved forbearance plan, subsequent loan modification review, and the furnishing of derogatory mortgage credit reporting.\nBackground\nOn XXXX XXXX XXXX I contacted PennyMac requesting mortgage payment assistance. I was approved for a Special Forbearance Plan which reduced my monthly payments.…
I originally had a HELOC with XXXX XXXX XXXX that was sold to Penny Mac and converted to a mortgage. The mortgage has been paid in full and closed at my request. The paid off mortgage is still listed on my credit report with a negative tinge. I just want the status to be changed to closed with a XXXX balance in a positive light.
I was in the XXXX in XXXXXXXX XXXX XXXX I was trying to make my mortgage payment and PennyMac loan services would not take a payment online nor over the phone. They told me I can only wire a payment or go to XXXX XXXX. Because of the time difference I couldn't go to XXXX XXXX and I was force to pay by wire transfer. Due to the time difference in the XXXX and the XXXX, I made the payment on XX/XX/XXXX. The payment was on time but didn't post because of the time difference and PennyMac posted on XX/XX/XXXX. I had spoken to PennyMac and they assured me this wouldn't be a problem and not only that I had made a payment the week before through XXXX that they rejected and I didn't know because it was an ACH. This is completely unfair for them to report this on my credit report as late when they severely limited my options for paying even thought I had the money.
My name is XXXX XXXX, and I am the duly appointed Personal Representative of the Estate of XXXX XXXX, and daughter of XXXX XXXX in XXXX XXXX, Minnesota ( informal probate, no will ). I have been actively administering the estate and preparing the property for sale to satisfy outstanding debts, including the mortgage serviced by PennyMac. Summary of Complaint- Since XX/XX/XXXX, PennyMac has failed to properly recognize me as a Successor in Interest despite repeated submission of required documentation. This has resulted in : Obstruction of loss mitigation efforts Failure to respond to formal requests and applications Misrepresentation of the property as abandoned Attempted lockouts during an active sale process Ongoing risk of wrongful foreclosure Their conduct has materially interfered with my legal duties as Personal Representative and the estates ability to satisfy its debts.…
I called Pennymac in XXXXXXXX XXXX XXXXXXXX regarding mortgage relief due to a temporary hardship. I was sent the application for mortgage relief and asked them at that time about the process and if it would impact my credit negatively. I was informed that the process is to submit the application and to not make any payments on the account while my application is in process. I was informed that during the process my account would be reported as " paying under a partial of modified payment agreement. '' It was represented to me that if my application was approved that my payments would not be considered late as they would add them onto the end of my mortgage. The plan was approved in XXXXXXXX XXXX XXXXXXXX. I discovered in XXXXXXXX XXXX XXXXXXXX that they had reported my account as past due in XXXX and XXXXXXXX XXXX XXXXXXXX. I would not have considered this as an option if I had been made aware that this would be the result of an approved forbearance.…
The mortgage company has increased my monthly payment without proper documentation. They refuse to send me the reason for the increase after multiple requests. In the process of trying to get this information, I found that they are also charging PMI erroneously. The loan to value ratio has NEVER required PMI. They are also refusing to accept and process a duplicate payment made in XX/XX/year> thereby causing a delinquency on the account and with the credit bureau. My full name is XXXX XXXX XXXX XXXX. The loan is under the name XXXX XXXX XXXX and XXXX XXXX XXXX. This CFPB account was set up under XXXX XXXX without the foreknowledge that it must be the same as the name on the loan.
I was trying to refinance my VA loan with PennyMac and was given initial disclosures that didn't not include any property taxes except the XXXX. I am a XXXX percent XXXX vet and in the state of Texas this entitles me to not paying any property taxes. Pennymac is now saying that until my XXXX exemption is approved then they would have to escrow my taxes causing my mortgage to go up and cause a financial hardship. If this would have been disclosed when we initially called we would not have proceeded. At this point we no longer wish to proceed with PennyMac as they seem to bait and switch and take advantage of Veterans. We would like PennyMac at their expense back out any credit hits we have received from our credit as we feel they were dishonest. Once this has been completed then we will look to refinanen else where. Please see the attached initial disclouses that were provided by PennyMac and the ongoing emails.
Subject : Incorrect Credit Reporting Due to Servicer Error and System Outage I am filing a complaint regarding inaccurate credit reporting by PennyMac Loan Services related to my mortgage account. I had been successfully enrolled in automatic payments for an extended period of time and had never missed a payment. However, PennyMac removed my autopay due to what their representatives acknowledged was a system error on their end. Because I spend a significant portion of time outside of the United States, I rely on autopay to ensure my mortgage payments are made on time. After the autopay was removed without my knowledge, a payment was missed. PennyMac attempted to contact me by phone, but the call was filtered by a spam blocker and no voicemail message was left. Once I was eventually reached and informed of the issue, I immediately brought the account current. After resolving that issue, I attempted to set up payment again.…
In XX/XX/XXXX, my mortgage payment with PennyMac was reported as 30 days late. My mortgage payments had been set up on automatic payment for years with a perfect payment history. Around that time, my bank account was changed, which caused the automatic payment to fail without my immediate awareness. As soon as I realized the issue, the payment was corrected and the account was brought current. Since the account opened in XX/XX/XXXX, I have maintained nearly XXXX years of consistent, on-time payments, and this is the only late payment on the account. My payment history reflects approximately 99 % on-time payments. I contacted PennyMac and requested that they review the situation and consider removing the single late payment as a goodwill adjustment due to the autopay failure and my otherwise exceptional payment history. PennyMac declined my request and stated they do not provide goodwill adjustments.…
On XX/XX/XXXX, a VA-guaranteed mortgage loan was originated by The Federal Savings Bank ( TFSB ) for {$250000.00}. On the same day as closing, the Promissory Note was endorsed " Without Recourse '' to XXXX XXXX with no disclosure to the borrowers at closing. No notification of this transfer was received until XXXX XXXX XXXX XXXX to XXXX days after the transfer, violating RESPA 's XXXX notice requirement. On XX/XX/XXXX, XXXX sent a payment notice directing the borrowers to pay {$1500.00} to XXXX directly, with no clear disclosure the loan had been sold. On XX/XX/XXXX, XXXX collected that {$1500.00} mortgage payment at their own address under their own loan reference number contradicting their later court representation of " no involvement '' after XX/XX/XXXX. The XX/XX/XXXX transfer letter from XXXX XXXX XXXX explicitly states the transfers " have not been publicly recorded.…
XXXX and XXXX to provide status of the exact amounts of past dues as appears on the ledger of the accounts receivable of the Creditor On XXXX XXXX I filed for bankruptcy protection. Under the law, all past dues amounts must be frozen and included into the bankruptcy repayment plan. Please provide me the exact amount of unpaid past dues on XXXX XXXX as appears on the account receivable of the Creditor XXXX XXXX XXXX lawyer who represented PennyMac submitted the claim on behalf of PennyMac. Please disclose how much was the amount of this claim as appeared on the account receivable of the Creditor Provide copies of documents based on which this attorney calculated the amount of this Claim filed in my bankruptcy case On XXXX XXXX Trustee paid {$330.00}. XXXX and {$1200.00} under this Claim. Please disclose how these payments were applied. Where {$330.00} was applied. Where {$1200.00} was applied I paid the entire amount of all past and current escrow.…
I AM A XXXX PERSON AND MY CURRENT MORTGAGE COMPANY IS PENNYMAC. MY SOCIAL SECURITY XXXX MONTHLY PAYMENT IS ON THE XXXX WEEK OF EACH MONTH. ON XX/XX/XXXX OF XXXX I DID NOT RECEIVED MY MONTHLY PAYMENT DUE TO A DELAYED. I KNEW I WASN'T ABLE TO PAY MY XXXX MORTGAGE PAYMENT SO I DECIDED TO CALL PENNYMAC AND HOPEFULLY GET A DEFER PAYMENT OR A PAYMENT ARREAMENT JUST FOR THAT MONTH. I CALLED PENNYMAC XXXX XXXX ON XX/XX/XXXX AND SPOKE WITH XXXX XXXX AND HE TRANSFERED ME TO XXXX BECAUSE HE DID NOT WORK IN THAT DEPT. XXXX DID NOT OFFER ANY HELP, HE JUST TOLD ME TO OBTAIN HELP FROM THE GOVERNMENT WHICH I DID NOT WANT TO DO DUE TO ONLY BE XXXX MONTH. I WAS HOPING FOR MY MORTGAGE TO HELP. I CONTINUED MAKING MY PAYMENTS BUT I WAS GETTING CHARGED LATE FEES. ON XX/XX/XXXX I MADE A PAYMENT OF {$2600.00} BY MONEY ORDERS AND ON XX/XX/XXXX I MADE ANOTHER PAYMENT OF XXXX HOPING THAT WILL COVER THE MONTH I WAS BEHIND.COPY OF BANK STATEMENT ENCLOSED.…
We have a mortgage with the company, XXXX months ago, my sister as a primary borrower applied a forbearance and eventually approved, she paid on time for the agreed amount. The forbearance was not yet due, unfortunately the mortgage company reported the mortgage in default which causing our XXXX XXXX drop significantly, we both lose XXXX plus on our XXXX XXXX. Before the due date of forbearance, we settled all the payments.
Complaint Update / Consumer Narrative CFPB XXXX XXXX. XXXX I am submitting this additional complaint update regarding ongoing mortgage servicing errors by PennyMac Loan Services involving escrow mismanagement, improper lender-placed insurance, inaccurate accounting, and failure to reimburse borrower funds despite repeated requests. Despite several prior responses from PennyMac, the company continues to provide explanations that are incomplete, internally inconsistent, and unsupported by the escrow ledger or disbursement history required to verify their claims. To clarify the matter, the dispute involves three separate categories of funds. - First, borrower reimbursement for funds paid out of pocket. PennyMac failed to disburse my homeowners insurance premium from escrow even though sufficient escrow funds were available. Because of this servicing failure, I was forced to personally pay {$300.00} to XXXX XXXX to prevent cancellation of my insurance policy.…
Impact of Mortgage Payment History on Loan Approval Current Home Sale and New Loan Application I am in the process of selling my home and need to secure approval for a new loan. However, I am facing challenges due to the status of my mortgage payment history reflected on my credit report. Mortgage Payment Delinquencies Reported My credit report indicates that my mortgage with PennyMac was late on several occasions throughout last year. Specifically, the report shows the following delinquencies : XXXX Days Late : XX/XX/2025, XX/XX/2025, XX/XX/2025, XX/XX/2025, XX/XX/2025, XX/XX/2025, XX/XX/2025 XXXX Days Late : XX/XX/2025 Communication with PennyMac Regarding Late Payments During this period, I communicated with several representatives at PennyMac. Each person I spoke to informed me that I would be charged a late fee for these delayed payments.…
My credit dropped, For the XXXX time I wad denied credit card. Checking XX/XX/XXXX there was a PennyMac loan XX/XX/XXXXand balance that wasnt mine. I disputed it XX/XX/XXXX times in XX/XX/XXXX but it came back Verified and Accurate. On XX/XX/XXXX I called PennyMac the customer rep couldnt find the loanXX/XX/XXXXXXXX but when she contacted the credit depart, She was told that this account loan XX/XX/XXXX is opened and balance of {$95000.00} is verified and accurate. I spoke to supervisors and then XXXX XXXX, Research and Correspondence. He told me that the XX/XX/XXXXloan number was active until XXXX when I asked to add revocable trust to the title. XX/XX/XXXX I was sold that they sold my loan. When I read him the Federal Garn- St. Germain Act that prohibits calling a mortgage for transfer to a trust he the said that they transferred my trust to the a new loan in XX/XX/XXXX. But they refused to close the XXXX loan.…
I have a VA backed VA home loan. My last payment was 14 months ago XXXX XXXX. I had been in foreclosure for a year. Notice of default was filed XX/XX/year>. I am trying to move this foreclosure along so I can move on with my life but 14 months of no payments, 8 months since the notice of default, and still XXXX update, no sale date, its just sitting there. I call weekly and get the same response. No sad date has been scheduled and no additional information available. They have been delaying this 8 months now and it hurts me more than anything. They have no urgency or no rush to sale the home. They have XXXX reason for the delay. A foreclosure in CA should never take this long. The property has been vacant for 15 months.
I am a veteran homeowner. My VA guaranteed mortgage ( Loan # XXXX ) was serviced by PennyMac Loan Services LLC. PennyMacs own online portal confirms a current balance of {$0.00} and reflects a last payment received on XX/XX/XXXX. PennyMac reported to all three credit bureaus in XX/XX/XXXX that the account was closed, transferred, and sold to another lender. I never received any written notice of a servicing transfer from either PennyMac or XXXX XXXX XXXX XXXX as required under RESPA Section 6, 12 U.S.C. 2605. I discovered the transfer entirely by accident. Without my knowledge, consent, or any new authorization, XXXX XXXX XXXX XXXX withdrew {$990.00} from my XXXX XXXX XXXX XXXX checking account on XX/XX/XXXX and again on XX/XX/XXXX, using banking credentials I had provided exclusively to PennyMac. I never contracted with XXXX, never enrolled in any payment program with XXXX, and never authorized XXXX to access my bank account in any way.…
I contacted Pennymac regarding late fees that accumulated on my mortgage account. In a previous phone conversation with a Pennymac representative, I was informed that once I brought my account current, I could call back and request a review to have the late fees waived. Based on that information, I worked to bring my account up to date. After doing so, I contacted Pennymac again to request the waiver of the late fees as previously discussed. However, the company refused to remove the late fees despite the prior information provided to me by their representative. Recently, while reviewing the situation more carefully, I also realized that my contact information may not have been properly updated in their system for some time. Because of this, I may not have been receiving certain notifications or communications regarding my account. Despite bringing my account current and following the instructions given to me by the company, Pennymac declined to review or waive the late fees.
Issue : Credit Reporting Goodwill Adjustment Request I am submitting this complaint regarding PennyMacs refusal to consider a discretionary goodwill adjustment for a single XXXX late payment reported in XX/XX/year>. I acknowledge that the payment was received after the due date. However, this late payment occurred during a period of temporary employment transition and increased financial strain. Prior to this isolated event, I maintained a consistent and positive payment history on my mortgage. My request to PennyMac was not a dispute of factual accuracy, but a request for discretionary goodwill consideration based on overall account history and hardship circumstances. I was informed that PennyMac does not offer courtesy or goodwill adjustments under any circumstances, even when a borrower has maintained long-term positive payment history.…
In early XX/XX/2025, I contacted my mortgage servicer, PennyMac Loan Services, regarding transitioning from a forbearance to a loan modification. During the week of XX/XX/XXXX, I spoke with four separate PennyMac representatives to obtain clear and accurate information regarding the credit impact of proceeding with loss mitigation. On my first call, the representative provided fast-paced, scripted information that was difficult to understand. I repeatedly asked for clarification. I then asked a direct question : whether I had until XX/XX/XXXX to pay the arrears amount of {$9100.00} and whether my account would not be reported late to the credit bureaus before that date. The representative confirmed that was correct. To ensure accuracy, I called back the same day and spoke with another representative, who again confirmed that my credit would not be impacted and that I had until XX/XX/XXXX to resolve the arrears.…
Need help with reducing my mortgage payment, I had XXXX XX/XX/XXXX my medical bills and medication caused us to get behind on the mortgage. Mortgage assistance application with income was faxed to Pennymac XXXX XXXX and XXXX XXXX, XXXX. The mortgage assistance request with financials has not been processed. I don't want to lose my house to foreclosure. I am a XXXX citizen I need help with this request. Pennymac is not assisting me with this request. Loss mitigation has said they are not working on my request for help.
Pennymac incorrectly reported that i was made late payments between the months of XXXX of XXXX. When I made payments during that time. They are refusing to take them off and also denying that they lied to me about any of their process of deferment and loan modification would impact my credit. I was told multiple times on the phone that it would not, however the transcripts I got have been trimmed and are not complete. The portion that proves they lied to me has been edited out. The conversation just ends on the recording, its cut off. Mind you it took them over XXXX days and repeated phone calls to get the transcripts. They lied multiple times about where it was at in the process and when I would be getting them. Not only that I was lied to about having a " meeting set up '' with XXXX of their executive team members. And the first envelope i got did not even include the cd. All of this is after months of phone calls trying to get to someone that could actually answer my questions.…
I am writing to formally address my complaint regarding XXXX 's handling of my RESPA request submitted on XX/XX/XXXX. Upon submitting my request, I received confirmation that XXXX acknowledged receipt of my inquiry on XX/XX/XXXX, and indicated that they were working on the situation. However, in their subsequent response, they claimed they never received my RESPA request. This contradiction raises concerns about their communication and record-keeping practices. Furthermore, in their response, they made unfounded statements suggesting that I expressed a desire to refinance my mortgage. I want to clarify that I never requested any refinancing information. My sole intention was to obtain details regarding a specific payment of {$290000.00} that was sent to XXXX XXXX the indenture trustee, at XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX and the Full disclosure of RESPA, not XXXX.…
Same thing happen to you?
Upload your evidence. We draft a formal complaint with citations in 10 minutes. CFPB legally forces a response in 15 days.