Prosper Marketplace, Inc.

I filed dispute charges made in my account towards Prosper Credit Card company. There are several charges that I did not authorized. While in dispute process, the credit company closed my account without telling me the reason why. My account showed charges where refunded. I called the company and asked that they issue me a check since I don't owe them any balances. The company refused to issue me over paid amount instead they close my account.

On XX/XX/XXXX, Prosper Marketplace discovered a data breach affecting XXXX XXXX consumers. The California Attorney General confirmed the breach on XX/XX/XXXX. My Social Security number, bank account data, income information, and other personal data were exposed. I was an applicant as shown by adverse action notices from XXXX. I was never notified by XXXX. On XX/XX/XXXX, I discovered the breach through XXXX an independent thirdparty service. I immediately filed complaints with the Colorado Attorney General and with the CFPB ( Complaint # XXXX ). On XX/XX/XXXX, Prosper sent me a marketing email offering a credit card. This email proves XXXX had my active, correct email address ( XXXX ) and used it for commercial purposes. They never used that same address to notify me of the breach. On XX/XX/XXXX, Prosper responded to my CFPB complaint claiming : " Prosper 's investigation confirmed that a notification email was sent to the email address listed in this complaint on XX/XX/XXXX.…

Read full complaint at CFPB →

I am writing to formally dispute the following account that is being reported on my credit file I do not recognize this account and I did not open it. I believe this account is the result of identity theft or fraudulent activity.Under the Fair Credit Reporting Act ( FCRA ), I am requesting that you Conduct a full investigation of this account and provide verification that this account was legally opened by me. If you can not provide proof that this account belongs to me, I demand that it be permanently deleted from my credit report immediately. I also request that you block this information from my credit file as inaccurate under Section 605B of the FCRA, as this is a result of identity theft. Please confirm in writing once this account has been removed or corrected.

I recently got approved for prosper credit card a week ago for XXXX. Prosper gives you immediate access of XXXX percent of your credit until your card comes. XXXX day before my card arrives, prosper says I have fraudulent activities on my account and shuts off everything, when I check my account it says passed due and my account is restricted. I dont have a minimum due at this time. I saw a lot of reviews saying prosper shuts off your card for fraud or reason that is unacceptable. I should have looked them up before applying. I talked to reps, the reps keeps saying they are sending notes to fraud to unlock my account. This card is a joke.

I have paid off my prosper card and had a XXXX balance, I went to make a purchase on the XXXX of XXXX at XXXX and was unable to. My card continued to decline, I looked on my app it indicated my account was past due but I have no past due balance and my balance was XXXX $! I them called prosper to address the issue and said that I wasnt able to use my card because of an investigation into the account, I asked what investigation and or why would it be being investigated and then I was told they could not provide that information. Very confused as I had no fraudulent activity that I have had issues with on my card and everything being up To date and not receiving a disclosure or clear explanation I asked to be transferred to a supervisor. The supervisor said that I could not use the card because they were completing an investigation when I asked an investigation into what as I had made no complaints ms have not submitted any claim, the supervisor refused any other information.…

Read full complaint at CFPB →

I am filing this complaint regarding Prosper Marketplace , Inc. due to repeated and ongoing inaccuracies in the reporting and handling of my loan account, despite my full compliance with all loan terms and the subsequent settlement agreement. Prosper previously misreported my account in XX/XX/XXXX by falsely marking my timely payments as late, which required multiple calls and followups before they finally corrected the error in XXXX. During that period, I also experienced significant inconsistencies with my scheduled payment amounts : on XX/XX/XXXX, I was told my payment should be {$610.00}, only to receive an email days later indicating another discrepancy, and when I called on XX/XX/XXXX, I was informed the payment was actually {$510.00}. My online account frequently displayed conflicting information, and representatives provided vague or contradictory explanations.…

Read full complaint at CFPB →

XXXX XXXX XXXX, XXXX, sent me improper documents regarding a debt that I had with Prosper years ago that was already paid off to use as proof of the debt that they are alleging I owe them. I requested a full debt validation in a letter via certified mail, and have not received anything to verify this alleged debt and now although I have not yet been served, they have filed a law suit against me. I found this out by receiving many letters from attorneys advertising their services to help with this lawsuit.

I had a scam loan company tell me I got approved for a XXXX $ loan they just had to send me XXXX $ first and then they would have me send it back to verify I was real and truthful. So I got the money, send it back to them they had me withdrawn cash goto the store and buy a gift card to send it back to them. I sent it back to them and never received the money they said they would send back. Then my bank got charged the money they sent to me like it was never there so now Im negative XXXX $ in my account

I am filing this complaint regarding the handling of my Prosper personal loan application, which was initiated through XXXX XXXX preapproval system. The loan was advertised with Outstanding Approval Odds and a {$50.00} guarantee, and I was shown a lowinterest offer based on my credit profile at the time. I applied using my mobile device through XXXX XXXX. During the application process, the fee disclosures and full loan terms were not visible or clearly presented on the mobile interface. Before I was able to review or complete the application, Prosper performed a hard credit inquiry. After the hard pull was completed, the loan terms changed significantly : the interest rate increased, additional fees were added, and the final loan amount disbursed was lower than the amount I agreed to. This sequence of events placed me at a disadvantage. I was induced to apply based on XXXX XXXX preapproval and guarantee, but the terms changed only after the hard inquiry was completed.…

Read full complaint at CFPB →

The business has me registered with a different email address, as this is not uncommon as many individuals have more than one email address. Attempted to apply for a personal loan with this business utilizing a different email address. The system produced an error during the process, attempted to reach out to the company via email, they requested that I send a copy of my Driver 's License, Social Security Card through unsecure email back to them. This is the same company that had a security breach incident recently. Reluctantly, I submitted the attached information to have my account changed to reflect email address : XXXX XXXX

I am submitting a follow-up regarding XXXX Marketplaces repeated failures to substantiate the disputed account ( XX/XX/year> ). XXXX verified the account without providing requested documentation, including the full account ledger with due, posting, and reversal dates ; internal notes on delinquency determination ; and proper evidence of adherence to the hardship program. XXXX has ignored my prior CFPB complaint ( XXXX ), marking it as duplicate ( PDD ) instead of providing verification. Payment reversals occurred, some under disputed hardship terms, and proper proof is required to validate reporting. XXXX without evidence constitutes an FCRA violation ( XXXX XXXX. XXXX, XXXX ). I demand that XXXX either : ( XXXX ) provide full documentary evidence substantiating the accuracy of all disputed reporting, or ( XXXX ) remove all derogatory reporting related to this account.…

Read full complaint at CFPB →

A payment of {$980.00} was paid to Prosper credit card on XX/XX/26 using a debit card to use as available credit. On XX/XX/26, the Prosper app confirmed my available credit as {$900.00} but I was unable to use the card. A call to Prosper confirmed they have an internal policy where there is an automatic 10 day hold on next payment when an initial payment fails as it did on XX/XX/26. They dont have this process in writing after making multiple requests to see it. Their customer service says there is no way to remove hold or refund money and there is no internal process to review or dispute this. Please investigate as I am concerned that this is an example of : * * * Failure to disclose material account restrictions * * * Accepting payment while denying use of funds * * * No written policy governing the hold * * * No escalation or remediation path I'm not disputing the debt. I'm disputing the improper retention of funds It's literally an undisclosed credit restriction.…

Read full complaint at CFPB →

XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX RE : Validation Required XX/XX/year> To Whom It May Concern, I dispute your claim and I am requesting validation from you pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( 8 ) ( FDCPA ). Provide breakdown of fees including how you calculated what you claim I owe. 2 Provide a copy of my signature on a contract or document that holds me responsible for this alleged debt. Cease any credit bureau reporting until debt has been validated by me as required under the FCRA. Send me proof that you are licensed to collect debt in the my state. Send this information to my address listed above and accept this letter-sent as my formal debt validation request, which I am allowed under the FDCPA. I will await your reply with above requested proof. Upon receiving it, I will correspond back with you. Sincerely, XXXX XXXX

On or about XX/XX/year>, I received a marketing email from Prosper indicating that I was eligible for a personal loan and inviting me to apply. Based on this representation, I proceeded with the application in good faith and selected a {$5000.00} loan amount. I completed the application steps and electronically signed the loan agreement. After the agreement was signed, Prosper conducted a hard credit inquiry as part of its verification process. Following the hard inquiry, Prosper canceled my loan application and suspended my account for XXXX days. Prosper later stated that the hard inquiry will be removed, but did not provide written confirmation, documentation, or proof that the credit bureaus have been instructed to delete it. I requested an explanation for the cancellation after signing, clarification regarding the XXXXday account suspension, and confirmation of the removal of the hard inquiry from all credit bureaus.…

Read full complaint at CFPB →

On XX/XX/year> i contacted Prosper via phone at XXXX EST and spoke with a representative named XXXX XXXX I indicated to XXXX that as of today, my employer has made a significant reduction in my income from {$120000.00} to {$65000.00} effective the next paycheck, due to my Employer 's Financial constraints and that this came with no warning until today. I asked and inquired about potential forbearance options such as a {$0.00} payment for 3 months or longer, moving those months to the end of the loan period, interest only payments or other temporary economic hardship options.I was told that there is nothing that can be done, i have to stop paying it and that it needs to go to collections before they would even think about any payment plan or settlement options and that i should have read my contract. Extremely Rude.…

Read full complaint at CFPB →

I am submitting this complaint regarding Prosper Marketplace , Inc.s continued reporting of late payments on my credit report despite documented hardship, a federal government shutdown, and Prospers own admitted cybersecurity breach involving my sensitive personal information. In XX/XX/year>, I notified Prosper of a XXXX XXXX that required medical recovery and temporarily impacted my ability to manage financial obligations. Later in the year, from XX/XX/XXXX through XX/XX/year>, I was directly affected by the federal government shutdown, resulting in loss and delay of income beyond my control. Despite these circumstances, Prosper continued to report late payments. I am currently paid up under a formal repayment agreement with Prosper in which payments are current and remaining past-due amounts are deferred to the end of the loan. There are no ongoing delinquencies.…

Read full complaint at CFPB →

I am submitting this complaint regarding Prospers unilateral closure of my credit account without prior notice and the subsequent allegation that I opened the account with intent to commit fraud. I discovered that my account had been closed only when I logged in to check my payment due date and saw a notice indicating the account was closed. I received no advance notice, warning, request for verification, or opportunity to provide information before the closure. I immediately contacted Prosper customer service. The initial representative stated only that Prosper had been unable to verify certain information but refused to provide details. After escalation to a supervisor, I was told that Prosper had closed the account because it had concluded the account was opened with intent to commit fraud. This allegation is completely false and unsupported. At no point was I contacted to verify information, despite being fully reachable and willing to cooperate.…

Read full complaint at CFPB →

A collection account is being reported on my credit file that has not been properly validated. I exercised my rights under the Fair Debt Collection Practices Act ( FDCPA ) by requesting validation of the alleged debt. The furnisher failed to provide any legitimate documentation proving that the debt is mine, that the amount is accurate, or that they have the legal authority to collect it. Despite the lack of verification, this account continues to appear on my credit report, which constitutes a violation of the Fair Credit Reporting Act ( FCRA ) requiring only accurate and verifiable information to be reported. The continued reporting of an unvalidated account is inaccurate and misleading.

In XXXX or XX/XX/year>, I applied for a XXXX credit card and was approved for a {$2100.00} credit limit. After a few months, XXXX dropped my credit limit down to {$500.00} without any prior notification, supposedly because my XXXX XXXX had dropped. When I asked where this was disclosed in the terms, I did not receive any clear explanation. This sudden reduction happened while I was in the middle of a dispute and after I had already made purchases, so it now appears as if I am abusing my credit and going over the limit, which is hurting my XXXX XXXX and feels misleading and unfair. In XXXX, I made several purchases on the card for XXXX dollars, XXXX dollars, XXXX dollars, XXXX dollars, and XXXX dollars, totaling XXXX dollars. There is also a {$600.00} charge from XXXX Car Rental on this card that I have been disputing since XX/XX/year>, which is a false charge. I have called XXXX at least twice a week trying to resolve this, but I still have no resolution.…

Read full complaint at CFPB →

I asked Prosper loan services to delete my personal data, one of the reasons being that they recently had a security breach where client data was stolen and have thus proven they mishandled client data. They refused to do so and said their justification was that I did not live in a state with data privacy protections. There needs to be federal protections for people against incompetent and ruthless companies such as these that exploit people but using their data for profit. Im not even an official client of theirs but they are still using my data for profit which is unethical and predatory.

XXXXDetailed Complaint: Dispute of Debt Origination, Inaccurate Reporting, and Improper Sale by XXXX XXXX XXXXAs a Texas resident (XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX), I am filing this formal complaint and investigation request against XXXX XXXX XXXX (original creditor) regarding an alleged $XXXX debt originated via Prosper Marketplace, Inc. (Account #XXXX). This debt was charged off on XXXX XXXX XXXX, and sold to XXXX XXXX XXXX on XXXX XXXX XXXX, leading to systematic violations by XXXX and XXXX XXXX XXXX XXXX. (their servicer). XXXX failure to provide proper notification of the sale, validate the debt upon request, and ensure accurate credit reporting has enabled ongoing harm, including a XXXX point credit score drop and emotional distress.…

Read full complaint at CFPB →

I continue to get offers in the mail saying I am preapproved for a large sum of money to consolidate credit card debt and then when I scan the offer, they say Im not approved but list five other Scam companies that are willing to give me a loan at like it 22 % interest rate or something ridiculous and Im tired of getting this XXXX in my mail just so they can get me to scan it and steal my information. If theyre not gon na honor their offer, then they shouldnt be saying XXXX preapproved. This is the second or third one that Ive received this week and on top of that I continue to get Spam calls for Loans to the point where I can not even go an hour without missing three spam calls.

I attempted to get a loan from this company over XXXX years ago. My name has been legally changed by me, and they won't stop sending me information with the old name. I've asked them to change my name, and they wouldn't. I've asked them to delete my account, and they wouldn't. I didn't even get the loan, for whatever reason. There's no excuse for them not to change anything and require me to provide court documents. I stress that I DID NOT GET THE LOAN FROM THEM! I'm not applying to get a loan and told them I won't be doing business with them for being obnoxious. Oops, the email address has my legal name attached to the one I just sent them. Now they know, but I think I've told them before. They wanted court documents for an account that has never been used. Credit bureaus can pick up on that junk and perpetuate floating it around. I have absolutely nothing left out there with my old legal name attached.

Subject : Prosper Marketplace Reporting an Incorrect Account Amount Request for Investigation I am submitting this complaint because Prosper Marketplace is reporting an inaccurate amount on my credit reports, and the XXXX XXXX credit bureaus ( XXXX, XXXX, and XXXX ) are continuing to show this inaccurate balance. Creditor : Prosper Marketplace Account Type : Personal Loan Issue : Incorrect balance/amount being reported Details of the Problem The amount Prosper Marketplace is reporting is inaccurate and does not reflect the correct balance owed. This misinformation is harming my credit profile and affecting my ability to obtain credit and financial opportunities. I have attempted to dispute this information with the credit bureaus, but the amount remains incorrect. Under the Fair Credit Reporting Act ( FCRA ), information furnished to consumer reporting agencies must be accurate and verifiable.…

Read full complaint at CFPB →

My credit card company recently lowered my credit limit claiming my credit score had dropped. This explanation is not accurate. My credit score is the same as it was when I was originally approved for this credit card, and my payment history has not changed. The reduction of my credit limit caused my utilization to increase, which then resulted in my credit score dropping slightly AFTER the limit was reduced. This created harm to my credit profile that was directly caused by the companys decision, not my credit behavior. I believe this action was unjustified and based on inaccurate or misleading information. I was not provided with a clear, specific explanation or supporting data to justify the decrease.…

Read full complaint at CFPB →

It began on Wednesday, XX/XX/XXXX. I was offered a loan that looked to be from Prosper. Which I checked into and seemed that it was legit. I was approved but the fees for the loan included insurance, that I was required to purchase due to my low credit score. Fees were sent, upon transfer, I was then contacted again and told that taxes were required to complete the process due to the loan coming from California to Colorado. I was told this was due to the fact that this is a private loan company. I paid the tax, and still no loan. They then said that I needed to pay a release fee, I began asking for my money back. I said that I did not want the loan and simply needed my money returned. They said that the minimum refund is {$1000.00}. I had already paid {$840.00} in fees and felt that it was worth the risk to get it all back. Now, they say I owe {$250.00} more to " register '' my bank account. I have refused to pay, and reported them.…

Read full complaint at CFPB →

I received an email about billing statements regarding a credit card with Prosper ; however, I have no recollection of opening this account. Even though the account has positive reporting on my credit reports, I disputed the account a few times since I have no knowledge of when and where I opened the account. I reached out to the creditor requesting this information but I did not receive a response. Further, I was actually able to gain online access to the account, but it was registered to an address I havent lived at since XXXX and the online portal also indicated that a new card was being issued.

On or before XX/XX/year> I was contacted by a company that was pretending to be Prosper Marketing Place, I had previously secured a {$15000.00} loan XXXX prior I was called by a guy that explained he knew I had a loan with Prosper Market Place & that they were offering to remove all interest & finance on the loan due to the Pandemic. I explained to the gentleman that called I would be willing to do this as long as it wouldnt effect my credit he assured me that this would actually boost my credit & that I had nothing to worry about. Since then I have come to find out that I was involved in a Pandemic scheme I have did my research & came to find out I was actually working with another company name XXXX & that they only settle accounts I was told that the account should have been closed or reported as paid as agreed but they also said that Prosper could report it any way they want & that they could not do anything because they are not the ones reporting.…

Read full complaint at CFPB →

I have a Prosper Credit Card. When I signed up for the card I was approved with a {$1500.00} limit. I opened the card in 2024. Several months into having the card, with no explanation, I get an email that my credit limit is being reduced to {$500.00}. While I was still paying down the balance and after my credit card limit was reduced, I began having an issue where when I would log into the app and website, it would say that I didn't have a credit card account at all and it would invite me to apply for a credit card or loan. The only way I was able to pay the balance was by phone after the website and app stopped recognizing my account. I reached out to the CEO and got an email from a customer service rep informing me that I still have a credit card with them. I don't have this problem with any other credit card I have. I don't know what their issue is.

Prosper Cards is charging me a paper statement fee on my closed credit card account. Normally a consumer could opt-in to electronic delivery to avoid this fee, but Prosper prevents closed accounts from accessing the online portal. This means I have no ability to choose electronic statements or avoid these fees. The company is required to provide statements, but I do not believe they can impose a fee that I have no meaningful ability to avoid. This appears to be an unfair practice, as I am being charged for a required disclosure without an alternative option. I am requesting the CFPB investigate and direct the company to refund these fees and provide account access or remove the unavoidable paper statement charge.

Prosper XXXX XXXX violated my explicit written instructions for communication and privacy. I informed the company in multiple written notices that all correspondence must be directed to my P.O. Box only, as part of my right to control written communication and protect personal information. Despite these clear directions, Prosper mailed a copy of my XXXX complaint in a XXXX XXXX envelope by a XXXX from compliance and related account materials to my physical home address without consent. This action disclosed private financial information at a location I had specifically excluded from communication. I consider this a serious violation of my privacy rights and data handling obligations under federal consumer protection standards. I am requesting a full compliance review, written acknowledgment of the breach, and confirmation that all future correspondence will be sent exclusively to my P.O. Box address.