Relay Financial (Us), corp.

I opened an account on XX/XX/XXXX and was approved without issue. Shortly thereafter, I transferred {$2000.00} into the account. After the transfer, I was asked to verify my bank information. However, because my personal banking accounts are combined, I was not comfortable providing full banking details digitally when only XXXX specific account was relevant to the transaction. I was then informed that my bank needed to reverse the transfer. When I contacted my bank, they advised that your institution was responsible for reversing the transaction. This back-and-forth created unnecessary confusion and delay. This situation has now gone on for well over XXXX days since I closed the account, and I still do not have resolution or access to my {$2000.00}. It is unacceptable that my funds continue to be held without clear communication or action.…

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My business account with Relay Financial was closed on XX/XX/year>. Following the closure, I was informed that a check containing the remaining balance ( {$32000.00} ) was issued and sent on XX/XX/year>. After that, I provided the required documentation to confirm the correct mailing address. On XX/XX/year>, I explicitly contacted the company again to request an address update to ensure proper delivery of the check. Despite these actions, I have not received the check, nor have I been provided with any tracking information, confirmation of delivery, or clear status updates. Multiple attempts to obtain clarification have not resulted in a resolution. As of today, a significant amount of time has passed since the account closure and the supposed issuance of the check, and the funds remain inaccessible. I am seeking immediate resolution, including confirmation of the check status and reissuance if necessary.

On XX/XX/year> relayfi placed a hold on my account to verify 2 wire deposits. We immediately provided documentation showing proof of funds and where they originated from. We requested an estimated timeline for funds to be released and be able to be used but the bank states they dont have a timeline nor a status for us. Upon reviewing there reviews I see this is a common practice for this bank to place holds and not give an exact reason or timeframe of when they will resolve. As a small business we cant afford to wait or have our funds be placed on hold and to be given no reason as to why.

I opened a new company and got a free business bank account opened as part of the deal. The company that did all the paperwork to start my business was XXXX XXXX XXXX and the bank account was opened with their partner Relay Financial XXXX. I deposited the first payment my company received ( not a large deposit, {$1500.00} ) into the new account that was opened with them the same time the company was formed.The cheque was deposited on the XXXX of XXXX. Their compliance team emailed me to say that the cheque could not be deposited until I provided additional information that they claimed they needed form the payee. After some back and forth via email with the compliance team I sent an email instructing them to immediately cancel that deposit on XX/XX/XXXX. I did not get any response from them. On the XXXX of XXXX I got an email from the bank notifying me that the deposit had cleared in my account.…

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I don't know if you are familiar with any of these new XXXX companies that are operating in the financial sector, but I'm having a terrible experience with one called " Relay. '' I think the business practices of this new industry as a whole are very suspect and probably not getting the attention and oversight that is really needed. In my case, I opened an account with Relay for my small business as it seemed advantageous for a small business owner like myself based on what they were claiming to offer. In any case, I opened the account ( which claimed you needed no opening deposit or account balance minimums ) and waited for two or three days to fund it with a check that I received from a client. As soon as I got the check and ran a mobile deposit, I was informed that I had somehow violated Relay 's terms of service and that my account would be terminated.…

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I am filling this complaint on behalf of my business- XXXX XXXX XXXX XXXX XXXX who has a business checking account # XXXX. Myself - XXXX XXXX, owner of this business. Complaint description - I initiated international wire transfer from my business account to my regular existing payee ( my vendor ) on XX/XX/XXXX. I sent the payment before to this payee on XX/XX/XXXX as well which was received in about XXXX business days. This time for the wire initiated on XX/XX/XXXX was kept on hold by the third-party service provider XXXX XXXX XXXX As a part of the review / investigation I was asked to produce many of my business confidential documents such as XXXX ( XXXX XXXX XXXX ), Invoices for my customers. Also I was ask to produce information related with my business & payee business credentials including formation documents, registrations etc.…

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I don't have an issue with them closing my account. That's not the problem. The issue with Relayfi business bank is that they issued me a check with my business name mispelled and I have been going back and forth with them since XXXX of XXXX concerning this. I can not cash this check anywhere because of it. I have given all required information needed to show the correct spelling and here it is the end of XX/XX/XXXX and they sent me a check with same error. I'm beyond XXXX off and I'm about get a lawyer to sue this bank for unnecessary stress that this has caused me. The sad part about this is it's just a simll ok XXXX letter that needs to be fixed and they are too stupid to fix it seems like. My business name is XXXX XXXX XXXX XXXX XXXX and the word XXXX has an " XXXX '' saying XXXX when it's supposed to be XXXX with a " y ''. You would think they would know how to correct that.…

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I opened a business account with Relay Financial for my company, XXXX XXXX XXXX. On XX/XX/year>, I transferred {$5000.00} from my personal XXXX checking account to fund the new account. Relay later notified me on XX/XX/year> that the account was being closed. They stated that my funds may be held for up to 45 days for review, with an additional 5 to 10 days to issue a check. I currently have no access to my deposit and have not been given a firm date for the return of funds. I have contacted Relay for clarification but have not received a clear timeline for when the money will be released. I am requesting : Confirmation of the exact balance being held The name of the partner bank currently holding the funds The specific reason the funds require a 45-day hold The exact date the return process will begin Written confirmation of how and when the funds will be returned This money represents operating capital for my business and I need a clear timeline for release.

This was your original response. Were sorry to hear about your experience with Relay. Please consider this our response to the CFPB complaint filed on your behalf. This account was reviewed as part of Relays compliance teams standard process for assessing accounts and transactions flagged as potential risks to the account holder and/or Relay. A recall request has been received, and we are currently awaiting the Hold Harmless agreement. Once the Hold Harmless is received, the user will be notified about the status of the account. We understand that this was not an ideal resolution and apologize for the pain points of your experience with Relay. We appreciate the feedback you provided as were consistently working on building a better environment as we continue to make improvements. This does not give me any information. I message your compliance team everyday to no avail. Are you requesting a hold harmless from me?…

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I am the owner of a small business, XXXX XXXX XXXX, XXXX maintain a business checking account through Relay Financial ( funds held at XXXX Bank, Member FDIC ). On XX/XX/XXXX, Relays risk department contacted me requesting information regarding a {$160.00} customer payment made through an invoice issued via their own payment platform for a XXXX-year XXXX rental service. I responded the same day within hours XXXX provided all requested documentation, including : A signed customer mailbox rental agreement Identification of the customer Written explanation confirming the customer had recently changed her last name due XXXX marriage ( the card used reflected her married name ) Supporting text message confirmation from the customer acknowledging the name difference Despite receiving complete documentation XXXX verification that the transaction was legitimate, Relay placed my entire business account on hold on XX/XX/XXXX.…

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On XX/XX/2026, Relay Financial XXXX notified me that my business checking account was closed. Since the closure notice, I have made multiple written requests asking when the remaining balance would be remitted and whether the funds are subject to any legal hold. Relay has repeatedly responded with generic statements that the closure process may take up to 45 days and that an investigation must be completed. However, the company has not : Confirmed whether the {$2500.00} is under a specific legal hold Identified the legal basis for retaining the funds Provided the exact date the 45-day period began Provided a definitive remittance date Confirmed that a check has been issued I am not disputing the account closure itself. My complaint concerns the continued retention of {$2500.00} without a clearly defined timeline or stated legal basis. As of today, the funds have not been returned.

I am a small business owner whose account was approved and later closed by Relay Financial after a legitimate client payment was deposited. The funds fully posted and cleared, and there has been no allegation of fraud communicated to me. Despite my account being closed, Relay Financial is holding my remaining balance of {$2300.00} and customer service has stated the funds may be held for 4060 days. This delay is causing severe financial hardship. I rely on these funds to operate my business, pay bills, and care for my children. I have repeatedly contacted Relay Financial requesting the release of my cleared funds and have not received a reasonable resolution. XXXX cleared business funds for up to 60 days after account closure is excessive and unfair to a small business owner. I am requesting CFPB assistance to require Relay Financial to immediately release my remaining funds and provide a clear disbursement timeline.

I am filing this complaint regarding the restriction, closure, and continued withholding of funds from my business account for XXXX XXXX XXXX, XXXX by Relay Financial. On XX/XX/year>, XXXX initiated a compliance review regarding a {$4900.00} check deposit. The check was a bank-certified closing check issued by XXXX XXXX XXXX XXXX representing the remaining balance of a previously closed business account. It was not payment for goods or services. It was a disbursement of my own funds from a closed account. Relay requested contracts and service confirmations linking the issuer to my business. These were not applicable because the check was issued as a bank closing disbursement. I provided a closing bank statement, the certified check receipt, and Massachusetts XXXX of XXXX business registration documentation. Relay then required that statements be submitted in TruePDF format downloaded directly from the bank portal.…

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XXXX XXXX is filing this complaint due to Relay Financial / Relay Banks prolonged failure to respond to a formal dispute and claims matter. The claim was originally filed on XX/XX/XXXX. Relay-appointed technicians conducted two separate diagnoses, after which we were repeatedly assuredby Claim Resolution staff including an individual named XXXX a written resolution would be provided. Despite these assurances, no resolution or substantive response was ever issued. On XX/XX/XXXX, XXXX XXXX issued a formal Final Notice demanding a written response by that date and advising that regulatory escalation would follow in the absence of response. Relay Financial did not respond to that notice. As of today, Relay Financial has provided no written determination, no explanation for the delay, and no meaningful communication, despite multiple good-faith follow-ups. This ongoing silence has caused operational harm and financial exposure to our business.…

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Complainant : Business Account Holder ( Name Redacted ) Financial Institution : Relay Financial Issue Type : Account closures without explanation, inconsistent handling of funds, delayed or missing refunds, lack of access to deposited funds, contradictory information from customer support and compliance teams Overview Relay Financial closed or froze multiple business accounts without providing a clear or specific reason. Despite allowing and approving new account openings and deposits to be initiatedand in some cases completedRelay either rejected deposits after funds were withdrawn from an external bank and deposited into Relay 's accounts, held funds for extended investigation periods, or claimed to mail refund checks that were never received. Throughout multiple support interactions, Relay representatives provided inconsistent and contradictory explanations regarding account status, fund reversals, and refund methods.…

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I signed up for a relay business checking account for {$300.00} bonus and fulfilled all the terms and conditions from the signup page and was supposed to receive the bonus by XX/XX/year>. I contacted Relay about this and they are claiming I did not signup through the " correct link ''. I signed up on Relays site that had the terms and conditions for the bonus and completed the application in one sitting from the same page. So I did use the correct page. I explained this twice and have competently stopped hearing from Relay at this point with any updates or any responses for any inquires now.

SYSTEMIC NEGLIGENT MANAGEMENT, ADMINISTRATIVE HARASSMENT, AND UNLAWFUL RETENTION OF {$72000.00} IN OPERATING XXXX Overview of Harm : I am filing this complaint to document a severe pattern of Unfair, Deceptive, and Abusive Acts or Practices ( UDAAP ) by Relay Financial ( Partner : XXXX XXXX ). For the past two months, I have been subjected to administrative sabotage, misinformation, and systemic negligence that has culminated in the unilateral closure of my business account and the unlawful withholding of {$72000.00} in operating XXXX. Timeline : XX/XX/XXXX - XX/XX/XXXX ( The First Sabotage ) : I initiated a wire for {$69000.00} to my supplier, XXXX XXXX XXXX XXXX, for machinery I had purchased from them. On XX/XX/XXXX, at the close of business, Relays compliance team cancelled the wire while simultaneously sending an email requesting documentation, denying me any window to respond and causing immediate reputational damage with my supplier.…

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I am beyond outraged by the response I received today. This has been one of the worst banking experiences of my life, and it is unacceptable. More than a week ago, fraudulent charges appeared on my account. I immediately contacted Relay and was instructed to file disputes directly with XXXX, which I did without delay. XXXX confirmed that the disputes were successfully filed and advised me to coordinate further with Relays fraud team. I followed that guidance and contacted Relays fraud team as directed. However, I was then told by a Relay representative that I needed to go back and follow up with XXXX. As a result, I reached out to both XXXX and Relay to determine who was actually responsible for handling and resolving the dispute, as I was being sent back and forth between the XXXX. I then began working directly with XXXX from Relay, who confirmed that the disputes had in fact been properly filed.…

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XXXX XXXX XXXX XXXX XXXX XXXX Timeline of Events XX/XX/XXXX An initial wire transfer of USD XXXX received from a XXXX company was blocked following a compliance investigation. I provided all the necessary information and, approximately XXXX XXXX later, AT MY REQUEST, the funds were returned to the sender. XX/XX/XXXX I received written confirmation from Relay indicating that I could make a new transfer. Here is their message ( I contacted our money transfer partner to confirm the possibility of redoing the transaction ). XX/XX/XXXX The same Relay agent sent me the following message : We have notified our money transfer partner so that the transfer can be processed without delay. On the same day, I asked the XXXX company XXXX XXXX to transfer the funds ( USD XXXX ) to my Relay account # XXXX, transfer reference : XXXX, XXXX confirmation : XXXX. On XX/XX/XXXX, I contacted Relay to confirm they had received the transfer, as I had not yet received the funds.…

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This engagement represented the first, and ultimately only, work completed under our LLC. The client initially indicated the potential for a longer-term contract as the original work was not governed by a formal contract ; however, following completion of the initial scope of work, the client opted not to move forward into the next phase. We sent an invoice for the first phase of work and payment was subsequently issued for the services provided. We opened a business account with XXXX XXXX for a legitimate LLC created for a single consulting engagement. XXXX services were provided in XX/XX/year> to XXXX. XXXX was issued by the client via check. Due to an IRS delay of approximately XXXX months in updating our XXXX to correctly match the approved XXXX name, the original check had to be voided. Once the XXXX update was complete, I worked directly with the client to obtain a reissued check.…

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On Friday, XX/XX/XXXX around XXXX. I called Relay Financial to let them know I recieved a business debit card in the mail and that I did not open this account. They had me email them a front/back photo of the debit card and told me they don't have any information on this account. They said they would reach back out to me, no later than Tuesday XX/XX/XXXX. It is now Thursday, XX/XX/XXXX I called them back today to get information on where they stand with this identity theft, what info they have. They refused to transfer me to their fraud department stating " They can only communicate via email '' when I asked to speak to a supervisor, the rep refused, multiple times to transfer me to anyone else who could help me. She told me " We need more time to investigate this '' and refused to give me anymore information. I educated the phone rep on the laws regarding identity theft and the timely nature of action to which she really didn't care.…

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This is a follow up to CFPB Complaint XXXX. The companies response was entirely unsatisfactory. They failed to provide a specific reason why my account did not qualify for a promotion. As I see it, the account qualified, and RelayFi refuses to explain what specific conditions were not met. I wan them to provide specifics which they refused to provide in a suppport chat and did not provide in the CFPB complaint. Additionally, they did not provide any contact information for someone to follow up with therefore my only recourse is to open a second complaint.

I am filing this complaint regarding a prolonged and unexplained freeze of our business bank account with Relay. Our business account has been frozen for several months, during which time we have been completely unable to access or move our company funds. Despite repeated attempts to contact Relays support and compliance teams by email and through available channels, we have received little to no meaningful response, explanation, or timeline for resolution. Relay has not clearly stated the reason for the freeze, what specific issue triggered it, or what exact documentation or actions are required from us to resolve it. The lack of communication has left our business unable to operate normally, manage cash flow, or meet obligations. This is not a short-term or routine review. The duration of the freeze and the absence of transparency or responsiveness have caused significant operational and financial harm to our business.…

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on Wednesday XX/XX/XXXX someone hacked my business checking account with relay financial. i immediately changed my passwords and disputed the wire transfer attempts on my account. i called customer support and they were not able to help me. i finally got connected to their compliance department and connected with a representative named XXXX. she requested that i do a virus/malware scan on my computer. i've done 4 to date and provided them screenshots of the clean scans. they also requested my XXXX search history to try to find out where the attack stemmed from. i've provided that as well. i provided these documents over 24 hours ago and have not received an update. i sent two emails today requesting an update and have received no correspondence.…

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Opened an account with RelayFi using promotion to receive {$300.00} after depositing $ XXXX and retaining funds in a account for XXXX days. Opened and fully funded on XX/XX/year>. {$300.00} was never deposited. Inquired with bank and they were just making up reasons why I was not eligible for the promotion, none of which made any sense. Chat representative showed XXXX interest in legitimately researching the issue and seems to have been trained to just frustrate customers.

On XXXX XXXX, 2025, Relay Financial closed my business checking accounts without prior notice. In the same communication, Relay stated that any remaining balances would be returned after completion of an investigation, which could take up to 45 days. At the time of closure, Relay Financial was holding approximately {$630.00} in combined account balances. After the accounts were closed, I repeatedly requested confirmation of the specific reason for closure, a final accounting of the funds, and confirmation of when and how the remaining balances would be returned. Relay Financial did not provide a specific reason for the closure and did not return the funds within the stated 45-day timeframe. The 45-day period expired in early XXXX 2026. On XXXX XXXX, 2026, I sent a formal written demand requesting immediate release of the remaining balances.…

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I am submitting this complaint based on new information provided by XXXX XXXX confirming that the disputed transaction was a Visa debit card transaction, not an ACH debit, and that the dispute was handled under Visa rules. This information was not previously disclosed and materially changes the basis of my complaint. Complaint Details On XX/XX/year>, a debit card transaction in the amount of {$4300.00} posted to my business checking account as XXXX XXXX XXXX XXXXXXXX XXXX, XXXX, CA. I did not authorize this transaction. XXXX XXXX has now confirmed in writing that : The transaction was processed as a debit card transaction The dispute was handled by Visa ACH rules do not apply to this transaction Accordingly, the dispute is governed by Visa Core Rules, not ACH rules. Failure to Demonstrate Authorization XXXX XXXX denied the dispute without providing compelling evidence of authorization, as required under Visa dispute standards.…

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I am submitting this complaint regarding the blocking of my business bank account. I have started a company, XXXX XXXX, and opened a business account with Relay Bank. Unfortunately, this is the account that has been blocked, and I am now facing difficulties accessing my funds. Here is the situation : I performed work for a client, and the payment included the cost of materials. The client paid me for XXXX invoices with a single check amounting to {$2400.00}. I provided the bank with all necessary documentation, including the invoices and my correspondence with the client confirming the payment details. After some delay, the bank credited these funds to my account. On XX/XX/XXXX, I transferred {$800.00} to my subcontractor ( a XXXX XXXX ). The funds reached him on XX/XX/XXXX at around XXXX XXXX and just XXXX minutes later, at XXXX XXXX I received a notification that my account was blocked. Since then, more than 23 days have passed, and I still have no access to my funds.…

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Complaint details : Relay Financial unilaterally closed the business account held by XXXX XXXX XXXX XXXX, a Texas limited liability company formed on XX/XX/year>, while retaining funds derived from legitimate business activity. After the account closure, Relay Financial continued to condition the release of the companys funds on documentation requirements that are impossible to satisfy due to the account being closed. Relay rejected a bank statement solely because it was issued by a XXXX rather than a traditional bank, and then demanded additional documents such as a lease agreement, utility bills, insurance documents, or credit card statements. These requested documents are lawfully issued under the name of the companys registered agent and owner, which is a valid and common business structure. Additionally, XXXX XXXX XXXX XXXX does not maintain a credit card, making that request inapplicable.…

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I maintained a business account with Relay Financial, whose banking partner is XXXX XXXX. In XX/XX/year>, Relay requested additional documentation regarding a client invoice in the amount of approximately USD XXXX. I promptly obtained a written confirmation from my client and submitted the requested documentation. Relay confirmed receipt of the documents and indicated that they were sufficient. Immediately after submitting the requested confirmation, my account was restricted and subsequently closed without prior notice. No legal allegation, fraud claim, or enforcement action was communicated. Since the restriction, I have had no access to my business funds. Despite this, account fees continued to be deducted while the account remained unusable. I requested clarification regarding the legal and compliance basis for the restriction, confirmation that all documentation was complete, and a clear timeline for the release of my funds.…

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