I am recently disabled. I was advised by my doctor to find a hobby due to health. I found XXXX and purchased a purse. The purse was too small. XXXX 's business model is- if you get something you can not use, you can " reposh '' it. At the time this happened, in addition to other health related issues, I was also affected by a 7 mm brain aneurysm. Notes telling me my purse sold appeared on the XXXX application. They were left by XXXX XXXX XXXX XXXX XXXX :,.. ./verif I followed the directions. I was encouraged to get an account with XXXX because they ( XXXX ) don't work with XXXX XXXX XXXX. I got the account and put in {$300.00} just like I was told. A charge came through from " XXXX '' for {$190.00}. I still was not verified by the XXXX application. Then, the person from XXXX aka Scammer using poshmark website, I was told to approve a charge of {$250.00} from " XXXX XXXX ''. At that point, I knew it was a scam. The bank declined the charge as fraudulent.…
CFPB COMPLAINT DATABASE
Revolut Technologies Inc.
77 real consumer complaints filed against Revolut Technologies Inc. at the Consumer Financial Protection Bureau in the last 12 months. 2 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Managing an account33
- 02Fraud or scam10
- 03Trouble accessing funds in your mobile or digital wallet6
- 04Problem with a lender or other company charging your account5
- 05Other transaction problem4
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
We were targeted by a scammer posing as XXXX XXXX via XXXX own messaging platform. The scammer claimed that a buyer had placed an order on our XXXX shop, but that XXXX could not release the payment to us unless we completed a bank verification process. They instructed us to open a new bank account with Revolut and make a {$290.00} charge from that account to complete the verification. We were told the charge was temporary and would be immediately refunded once the verification was complete. Believing this was a legitimate part of XXXX onboarding or seller payout process, we followed the instructions and authorized the payment. Only afterward did we realize it was a scam. We filed a dispute with Revolut while the transaction was still pending, but the bank declined our request, stating that because the payment was authorized, it could not be refunded.…
Recent complaints
The 30 most recent complaints against Revolut Technologies Inc. where the consumer chose to publish their narrative.
On XXXX XXXX, 2026, I spoke with a Revolut onboarding representative and indicated that I would not be using the account due to business limitations. On XXXX XXXX, 2026, I confirmed in writing that I would not be using the account. Despite this, a XXXX card was still issued and shipped to me, and I was not clearly informed that I needed to take additional steps to avoid charges. On XXXX XXXX, 2026, I contacted Revolut support to close the account. During this interaction, I received conflicting information, including : That no fees had been charged That I would incur monthly fees if the account remained open That I could close the account without fees That I might be charged a {$49.00} card cancellation fee After nearly an hour in chat, I was told that my account could only be closed if I provided biometric-style verification, specifically : A selfie holding my ID A second selfie holding a handwritten note with the date and time I declined this request as it is excessive and not…
I had a Revolute card for about XXXX week and found it to be not at all what I expected. I tried to terminate the account but the prompts that you receive on the app are not user friendly and I swear that they change to make sure that you can not achieve success. I found on their literature on line that to close your account all you had to do was to send them an email. I have done this for over XXXX months and they still have not closed my account. Then they asked me for information that they already had, it was then that I thought that this company had some other agenda and I deleted the app from my phone but they still have my card attached with it. My next step, this week, is to change my debit card but I should not have to go through all this troubl just to have them close my account which they refuse to do.
My account is restricted after trying to use XXXX XXXX to add money to another bank I have submitted all information they asked for and they are telling me it will take 7 BUSINESS days for them to release my money to me and unrestrict my account. Thats unacceptable. When I contacted support I receive no response other than the generic this is very important to us
On XX/XX/year>, I listed a rental property on XXXX. Within the XXXX XXXX XXXX portal, I received a message that appeared to be from XXXX 's " verification team '' requesting identity confirmation to prevent fraud. I was directed to an application that collected my name, Social Security number, date of birth, and address. I was then asked to provide my Revolut card number and to transfer {$300.00} to " fund verification. '' During this interaction, I noticed a series of rapid, back-to-back declined charges up to XXXX in quick succession followed by a {$220.00} charge that was approved. I immediately recognized this as fraudulent behavior and contacted Revolut. XXXX has since confirmed this was a known scam operating through their platform 's messaging system.
I was charged {$50.00} on XX/XX/XXXX. While I was urging the agents to expedite the review and return my hold of around {$9000.00}, I was charged another {$50.00} as a monthly plan fee on XX/XX/XXXX. I suspect this second charge was intentional, possibly as a reaction to my persistence, almost as if to show they have the power to make things difficult for me.
In XX/XX/year>, I participated in a Revolut referral promotion. The Invitee attempted to complete the required topup, but Revolut repeatedly gave incorrect and contradictory information about which funding methods were allowed. Each time Revolut told us a method would work, it failed, and support then reversed their explanation. This forced us to move from one method to another, consuming the remaining promotional window. Revolut initially stated that XXXX XXXX was accepted, and when the transfer failed, they claimed XXXX was blocking the transaction. Later, Revolut stated that XXXX XXXX does not work at all. Revolut also stated that XXXX and XXXX debit cards were accepted, but valid cards were repeatedly declined. They later stated that XXXX cards were not accepted, and then declined another XXXX XXXX debit card without explanation.…
On XXXX XXXX, I opened an account with XXXX XXXX XXXX for my company, XXXX XXXX, with XXXX XXXX. In order to open this account, I was asked to provide a lot of information, which was validated, and I was able to activate the account on XXXX XXXX. Among the many details they asked me for to approve the account opening were the following : XXXX, activity, contracts with clients, estimated monthly dollar volume, etc. I provided all this information and the account became active. To my surprise, the first transfer received from my client, whose details Revolut already knew from the validation process, was put on review. I received a request via Revolut chat to send an invoice explaining the transfer received. The invoice was sent within minutes. I was surprised because these invoices, which my company issues to this client every month, had already been submitted when the account was opened.…
The bank has completely frozen my company 's account and funds for over a month, causing financial damage and damaging relationships with suppliers and customers. We have asked numerous times for reasons and a solution without receiving a coherent response, only generic answers such as we are doing everything we can, there is nothing more we can do.
I am filing this complaint regarding Revolut Support case number XXXX. On XX/XX/year>, I was victimized by an Authorised Push Payment ( APP ) scam involving a {$120.00} transfer to XXXX ( XXXX ) XXXX for XXXX ( XXXX ). Despite the transaction 's high-risk profileinvolving a crypto-bridge and subsequent demands for XXXXactivation fees'Revolut failed to provide any security interventions or APP fraud warnings at the time of the transaction. I provided technical evidence, including blockchain signatures and wallet addresses showing the funds moved to a high-risk destination. Revolut issued a XXXX XXXX on XX/XX/year>, refusing to uphold my complaint or reimburse the funds, citing that the transaction did not fall out of my account pattern. I contend that the company failed in its duty of care to protect me from social engineering in a high-risk transaction.
I requested repayment of {$5600.00} XXXX transferred to XXXX XXXX XXXX XXXX ( XXXX of XXXX XXXX XXXX ) via XXXX and XXXX XXXX between XXXX. He claimed urgent XXXX XXXX issues, non-profit funding, personal emergencies. I believed I was helping a friend. He never repaid, blocked me after I asked, and continued posting luxury trips ( first-class flights, boats, high-end destinations with partner XXXX XXXX ). Screenshots show his posts timed right after my transfers. I filed FTC XXXX, XXXX, XXXX XXXX, FBI IC3. This looks like systematic deception and XXXX. Please investigate.
Subject : Violation of Regulation E ( 12 CFR 1005.11 ) Failure to Conduct a Reasonable Investigation Description of Error : Between XXXX & XXXX, XXXX unauthorized transactions totaling {$8500.00} were debited from my Revolut account. These transactions were " Unauthorized Electronic Fund Transfers '' as defined by 12 CFR 1005.2 ( m ), as I did not authorize them, did not participate in them, and received no benefit from them. Evidence of Account Takeover : The transactions in question were processed via a VPN and, crucially, without biometric ( SCA ) authentication. This deviates from my established spending pattern. Furthermore, I have obtained a location log from the merchant ( Moonpay ) proving that these transactions originated from an IP address and physical location outside of the United States, while I was physically present in the U.S. with my device. I've never been out of the country, but also wasn't out of the State of Indiana at any time during the period in question.…
Today I went to make a purchase I'm on vacation in XXXX and I discovered that my account is completely frozen. I spent hours speaking to customer service via chat and I was not given a satisfactory reason or a definite time when this will be resolved. They have left me alone stranded in a foreign country with no access to money, as I have no credit cards and no other bank accounts with adequate funds in them. The bank is called revolut and it is a very popular online bank.
XXXX. I immediately reported the activity and submitted a police report to support my claim that I did not authorize or benefit from these transactions. Revolut denied the dispute stating that the account matched prior transaction patterns, but they did not provide clear proof of authorization or explain how liability was determined. After the denial, I formally requested an appeal and reinvestigation and provided additional documentation, including a police report, yet Revolut refused to reconsider or conduct a new review. I believe the investigation was incomplete and did not properly consider my fraud claim or supporting evidence. I am requesting that Revolut conduct a full and fair reinvestigation, explain how authorization was verified, and comply with consumer protection requirements regarding unauthorized electronic fund transfers.
A few months ago, I opened a prepaid debit account with Revolut ( Funds are held by XXXX XXXX, I believe ) a XXXX company. On XX/XX/year> I attempted to make a purchase at XXXX XXXX for about {$33.00} and was told that the card only paid {$16.00} with the cashier telling me that it probably only had a balance of {$16.00} on the card. Knowing that there was over {$300.00} on that card, I presented another credit card to cover the shortfall. Later that day, I accessed the phone " app '' for Revolut and found that fraudulent charges on my account had emptied it. I started a " Chat session '' thru the app to report the FRAUDULENT charges. The Revolut associate told me to change my account password, discontinue using the card that had the fraud and they would pick it up from here. I was on the chat session for over an hour and " chatted '' with a few different associates.…
I have an account with Revolut Business and in my account I have XXXX XXXX USD which when I wanted to transfer my funds they blocked my account stating that it was for a routine review that would last XXXX hours, which was not the case and after these XXXX hours they did not let me withdraw my funds, that Revolut company scams with company funds
On XX/XX/year>, a payroll deposit in the amount of {$2000.00} was sent via ACH to my account. This was a legitimate W-2 salary payment issued through XXXX by my U.S. employer . The funds have remained in pending status for over eight days despite confirmation that all required documentation has been received Upon request, I immediately provided all documentation, including my XXXX payslip and employment verification. The company has confirmed that all required documents have been received and that no additional information is needed. Despite this, the funds remain inaccessible. I have not been provided with a clear regulatory or legal basis for the extended hold, nor have I been given a defined timeframe for release. As a result, I have incurred financial harm, including late fees, declined payments, and hardship due to lack of access to earned wages needed for essential expenses.…
In early XXXX I created an account with XXXX. I was able to deposit money with no issue and sign up for a premium plan with no issue. Within the next day my funds had been completely frozen. I have been told for XXXX months now that I am under going a standard security check. However, no one is able to tell me what is being checked or if I can provide other documents to speed this along. In fact, XXXX of their representatives told me there is absolutely nothing I can do, including turning over documents such as XXXX statements as proof of identity. Please bear in mind, XXXX has had absolutely no problem withdrawing money from my account to pay for the metal plan. I am given nothing but boiler plate responses telling me that I can not access my funds due to a " standard review '' and that they will get in touch with me. In late XXXX, a comaplints analyst did respond and awarded me {$100.00} as compensation.…
I am filing a complaint regarding an inbound transfer that has been placed under an extended compliance review by Revolut with no resolution or timeline provided. In late XX/XX/XXXX, I closed my Revolut XXXX account after relocating to the United States and opened a Revolut U.S. account using valid U.S. identification. Before closing the XXXX account, funds totaling approximately XXXX were transferred from my Revolut XXXX account to my sisters XXXX bank account. In early XX/XX/XXXX, my sister sent these same funds to my Revolut U.SXXXX account. Revolut flagged the inbound transfer for review and requested transaction verification, which I provided promptly. I was initially informed via in-app chat that the review would take 2448 hours and that the funds would either be released or returned to the sender. Despite providing all requested information and repeatedly following up, the funds have remained under review for almost a month.…
I am filing a formal complaint against XXXX for unjustly restricting my account and withholding my funds totaling {$10000.00} for over 87 days, without providing any explanation or resolution timeline. On XX/XX/year>, I opened a XXXX account to send money internationally to XXXX due to a medical emergency involving my cousins XXXX. I transferred {$10000.00} total, in XXXX separate deposits of {$2000.00} each, from my primary XXXX bank account into my XXXX account. The funds fully settled within XXXX to XXXX hours. When I attempted to send the international transfer, the transaction was declined. Upon contacting XXXX customer support, I was informed that my account had been placed under review and restricted, preventing me from sending, receiving, or withdrawing my own money. Since then, I have contacted XXXX support numerous times over the last XXXX days, and I consistently receive the same response : Your account is under review.…
I have ample evidence of " Theft by Deception '' fraud of almost {$7000.00}. And provided my bank " Revolut '' text message with scam artist admitting he took my money, the transfers them selves had detailed info stating it was for my vehicle, police report and lots of there concrete evidence. And they are not taking my fraud report seriously and have denied it.
XX/XX/XXXX, I did a international transfer of XXXX XXXX Then a few weeks later I messaged and they told me it was pending after it said it would arrive the next day. XXXX rolls around it still hasnt transferred, I message and ask Revolut says their partner bank is holding it. I ask for a reason and a timeline of release I get no real response just them saying theyre working as fast as they can! I tell them this is for a rent payment and if it doesnt arrive or get refunded to me I will be put out of my accommodation because Im traveling, they refunded me that transaction fee of XXXX dollars. Still its been now 55 days since the transfer and the money has not been made available, they are working with the partner bank called XXXX XXXX who is just holding onto my funds with giving me no information, its now XX/XX/XXXX!…
I was traveling in XXXX using my revolut card. Two days before I returned to the US, my revolut card details were copied and someone began using my card to make payments. I had automatic deposit on so my entire savings were used. The transactions occured for weeks after my return to the US and the transactions were made in XXXX. I did not notice because I had gone back to using my american bank account and when I saw I had no money, I went to revolut and saw all the transactions. I can prove I was in the US at the time of these transactions. I have emailed revolut multiple times with no response and no indication of giving me the money back. They eventually closed my account and from then on stopped responding. I also have issued a final notice before legal action letter in an email to which I also received no response. The total fraud amounted to {$3900.00}. There has been some refunded amounts however, the outstanding total still stands above {$3000.00}.…
I am submitting a complaint regarding XXXX refunds totaling approximately {$3500.00} that were credited to my Revolut account and later reversed during the process of closing my account. The refunds were originally posted to my account, but Revolut later marked them as reverted and claimed they were sent back to XXXX. XXXX has not received any of these funds, and I have attached screenshots showing the refunds were initially credited and then reversed. I have formally requested Revolut to : Provide a complete transaction list and total amount of all reversed refunds, including dates, amounts, and ARNs ( Acquirer Reference Numbers ) if available. Release the total amount owed directly to me before the closure of my account. Under Regulation E ( EFTA ) and applicable US consumer protection rules, I am entitled to a clear accounting and timely resolution of these reversed transactions. Revolut has failed to provide an accounting or release the funds.…
I am disputing an unauthorized debit card transaction of {$1500.00}. A merchant ( XXXX ) charged my saved virtual card on XX/XX/year> without my authorization. There was no recurring or automatic billing agreement in place, and I did not initiate or approve this transaction. No customer authentication was used ( no XXXX Secure, XXXX, PIN, or biometric verification ). Revolut reviewed the dispute internally but exceeded its stated XXXX review timeframe and later refused to reopen the case. Revolut confirmed that no chargeback was raised with XXXX and no XXXX reason code was provided. Instead, the claim was rejected solely on the basis that the transaction used a virtual card. Use of a virtual card does not constitute authorization. Revolut has not provided any evidence that I consented to this transaction and has failed to conduct a proper investigation under U.S. Regulation E for an unauthorized electronic funds transfer.
Company name : Revolut Technologies Inc . Product : Credit card / Digital banking account Issue : Identity theft account opened without authorization Complaint narrative : I am the victim of identity theft. An account was opened with Revolut Technologies Inc. in my name without my knowledge or authorization. I did not apply for, open, or consent to any Revolut account or credit product. I began receiving account statements and notices despite having no relationship with this company. I have taken the following actions : Placed credit freezes with XXXX XXXX XXXX XXXX Sent a formal written identity theft notice to Revolut via certified mail requesting immediate account closure and confirmation of no liability Despite these actions, I have not received timely or effective resolution.…
I am a U.S.-based customer using a Revolut Business account. I believe I was misled regarding the nature of the service and the applicable fees. At the time I opened the account, I understood the {$10.00} charge to be a XX/XX/XXXXtime fee related to account opening and card issuance. I was not aware, nor did I clearly understand, that this was a recurring monthly account maintenance fee. Once I discovered that the {$10.00} charge was recurring and that the service did not function as a full-service bank in the United States as I initially believed, I immediately requested to close my account. Revolut refused to close my account unless I first paid the {$10.00} fee, which resulted in a negative balance. I formally disputed this fee due to lack of clear disclosure and lack of informed consent. In addition, I repeatedly requested to speak with a supervisor or manager to escalate the issue.…
am filing a complaint regarding Revoluts handling of a card dispute that was improperly declined during the initial assessment stage. Revolut accepted my dispute on XX/XX/XXXX and showed in-app that it was in preparation to be raised to the merchant. However, the dispute was declined on XX/XX/XXXX before any merchant escalation or representment occurred. Revolut initially stated the decision was based on evidence provided by the merchant, but later confirmed the dispute was closed at the initial assessment stage, indicating no merchant evidence or escalation occurred. The dispute was misclassified as used services without establishing that the service was functional, accessible, or rendered. A service that fails due to technical malfunction or inaccessibility should not be treated as used. I have submitted a formal complaint directly to Revolut ( case number XXXX ), which they acknowledged on XX/XX/XXXX. Their final response is pending.…
My account went under initial review on XX/XX/year>. Then I was notified further investigation is required on XX/XX/year> and that it would typically take 7 days to resolve. Its been 23 days since then and none of the representatives have explained to me why my account is under review and is restricted. I can not access any of my funds.
I created an account with Revolut in XXXX. The account was created just fine, however it was then promptly locked and I have been given no indication as to why. A vague verification and is all they have said. Nothing specific. They tell me that they will follow-up but give me no timeline. It has now been XXXX weeks. Essentailly, Revolut is in a position where they can hold onto my money to float their business, indifinitely, and I have no recourse to get it back.
I opened an account with the Revolut banking app because I needed to pay an international company in the XXXX called XXXX to transport my IVF specimens to my clinic in the XXXX. XXXX told me using their bank is the easiest way to send payment. So I opened an account, transferred money into the Revolut account from one of my bank accounts. I ended up using my regular bank with XXXX XXXX to send an ACH payment, so all I have been trying to do is send the money back to my regular bank account, then close the account with Revolut. They put a " temporary restriction '' on my account since XXXX. So it has been over XXXX months and they are holding my money XXXX which has caused so many problems. I need my money, like everyone else for medical bills and other matters. This has caused so much financial and emotional stress and it is not right. I have always been willing to provide any documentation necessary but have not been asked.…
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