XXXX XXXX XXXX XXXX XXXX Account XXXX and Lack of Transparency I am filing a formal complaint against XXXX XXXX, XXXX regarding the sudden restriction of my XXXX account without clear justification, transparency, or due process. Summary of the Issue : On XX/XX/year>, XXXX XXXX restricted my ability to transfer cryptocurrency from my account. This action occurred XXXX day after I initiated a transfer of cryptocurrency to an external wallet. The transfer was a standard, legitimate transaction, and I did not engage in any unlawful or suspicious activity. The total amount is about {$2000.00} or so. Following the restriction, I received the following message from XXXX : We noticed your recent XXXX transfer ( XXXX ) violated the XXXX XXXX XXXX XXXX. Due to continued transfers to these services, we are no longer able to continue supporting crypto transfers for your XXXX XXXX account Please note this decision is final.…
CFPB COMPLAINT DATABASE
Robinhood Markets Inc.
755 real consumer complaints filed against Robinhood Markets Inc. at the Consumer Financial Protection Bureau in the last 12 months. 0 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Managing an account146
- 02Other transaction problem115
- 03Money was not available when promised75
- 04Fraud or scam66
- 05Trouble accessing funds in your mobile or digital wallet62
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Recent complaints
The 30 most recent complaints against Robinhood Markets Inc. where the consumer chose to publish their narrative.
I am filing this formal complaint against Robinhood Markets , Inc. ( headquartered at XXXX XXXX XXXX, XXXX XXXX, CA XXXX ) regarding the inaccessibility of approximately 14,000 cbXRP tokens deposited to my Robinhood account, currently valued at approximately {$20000.00}. I believe Robinhood has engaged in unfair, deceptive, or abusive practices in violation of the Consumer Financial Protection Act ( CFPA ). Summary of Events : On XX/XX/XXXX, I transferred approximately 14,000 cbXRP tokens ( XXXX-wrapped XRP on the Base/Ethereum Layer 2 network ) from my XXXX account to my Robinhood account using the wallet deposit address provided by Robinhood. The blockchain record confirms the tokens arrived at a wallet address controlled by Robinhood. After contacting Robinhood customer support, I was informed that the platform does not support cbXRP on the Base network and that there was " nothing they could do.…
To recount the situation for the record : I received an email that appeared to be from Robinhood about a security breach on my account. I was connected with individuals who presented themselves as Robinhood security representatives. They informed me that an unauthorized user from XXXX had been added to my account and that they were escalating the investigation. To build trust, they explicitly told me that Robinhood would never ask for my account information over the phone. After speaking with the person, I was instructed to move my investments from the Robinhood app to the Robinhood Wallet app, their legitimate cryptocurrency platform. I was told not to share my seed phrase at any time. Because my transfer limit was {$5000.00}, I transferred {$4900.00} USDC on XX/XX/XXXX. I was then told to upgrade to Robinhood Gold to increase my transfer limit, so I could move the remaining funds to safety before the alleged scammers could reach them.…
I transferred {$5000.00} into my XXXX account on XX/XX/year>. They immediately placed a restriction on my account that prevented me from trading or withdrawing the money. I contacted them to sort it out, and was told I needed to provide a picture of my drivers licence to remove the restriction. I did that immediately, and was told it would be resolved within a week. On XX/XX/year>, I contacted them because it was not resolved, and was told they needed a copy of my social security card. I provided that the same day and was told the restriction would be removed within the week. After checking back, the date was moved back several more days. I reached out to them again on XX/XX/year> and was told the restriction would be removed later that day. I checked again on XX/XX/year> and found I still had the restriction. I contacted XXXX support again, and was told there was nothing they could do. The review was in progress and usually takes XXXX business days.…
I purchased a product from XXXX XXXX XXXX on XX/XX/year> as a one-time transaction. At no point during checkout was it clearly disclosed that this purchase would enroll me in a recurring subscription. After repeated phone calls and messages on their website I have been unable to resolve this situation with the company. They simply wont respond. I started a dispute with the credit card company and the results have been less than desired. They are trying to make me take responsibility for enrolling in an auto subscription. That is simply wrong. I did not knowingly enroll in a subscription service. I never authorized this and it is not a cancellation issue. I have been charged XXXX times since the first purchase and I have been trying since then to get this resolved.
Robinhood Financial abruptly closed my investing account citing recent account activity with no specific violation disclosed. My account balance at the time of closure was approximately {$15000.00}, which represents profits earned through legitimate options trading activity. I contacted Robinhood customer service to request a clear explanation. The representative did not provide a valid reason for the closure. They asked what I do for work and stated the closure was related to the frequency of my withdrawals and deposits. I was withdrawing my own trading profits, which I am legally entitled to do. I hold a cash account, not a margin account, so XXXX XXXX XXXX rules do not apply to my account. No policy violations were explained to me, no warning was given prior to closure, and no clear timeline was provided for the return of my funds. Robinhood is withholding approximately {$15000.00} of my money without valid justification.…
I am filing a complaint against Robinhood regarding a frozen checking account and complete lack of access to both my funds and customer support. My Robinhood checking account has been frozen for several days due to suspicious activity, and I can not access approximately {$4000.00} that was deposited from my employer. These are essential funds needed for rent and basic living expenses. I have made repeated attempts to contact Robinhood through all available channels, including email, in-app support, and phone support. However, I have received no meaningful response. I am currently unable to reach anyone who can help, and my calls and emails are not being answered or resolved. I have not been given a clear explanation for why my account is restricted, nor have I been provided with any timeline for when I will regain access to my funds. This situation is causing immediate financial hardship, and I am effectively locked out of my own earned income with no support or resolution.…
Robinhood froze my crypto account due to suspected fraud when I tried multiple transactions ( 3 ) to send my crypto to my offline secure crypto cold wallet. I contacted their customer service and participated in their in their account review process over the phone for them to ensure that it was me doing the sending. Answered their questions as asked till they completed their information gathering. They told me that they would contact me regarding restoring access, and they did several days later. Some days later, they reactivated my account for the sendingcapabilities. A day or so later, I tried transferring my crypto again to my offline cold wallet and they denied the transfer and locked down my sending capabilities again. I thought that it may clear itself after several days so, I waited to access my account, only to see that the send function was still blocked.…
Hello, my name is XXXX, I'm writing you because of my problem with Robinhood Securities LLC, it all started on XX/XX/XXXX when I initiated a transfer from all my assets from Robinhood account to my XXXX account ( all my investments, assets ). Shortly after that I received email that my account is restricted and few days after, on XX/XX/XXXX I received email that my account will be closed due to them not being able to maintain it, and that my assets will be transfer in XXXX days. My assets got frozen right away, and since then, they removed the option to contact them/call them. The XXXX day was yesterday and I didn't get any positive feedback they will send me my money back, I have no one else to contact. I have screenshots from all correspondences from XX/XX/XXXX to XX/XX/XXXX if you need them, I m hoping to hear back from you.
I am filing a complaint to the company Robinhood, regarding disputed subscription charges and associated overdraft fees applied to my account following a billing structure change that was not clearly or consistently explained, and to which I did not knowingly consent. I originally agreed to a $ XXXX subscription plan. At a later time, I received a notification indicating that my account billing structure would be transitioned. However, the communication did not clearly explain the full details of the change, the reasoning behind it, or require explicit acceptance in a way that would reasonably indicate informed consent to a different billing structure. Following this transition, I was charged an annual subscription fee ( $ XXXX ), which I did not knowingly agree to. As a result of these charges overdraft fees were also incurred. I contacted Robinhood to dispute these charges and requested a refund.…
I am filing this complaint against Robinhood regarding a credit card account that was never activated, yet has accrued significant fees. 1. Non-Receipt of Card and Lack of Activation : Robinhood claims a credit card was delivered to me on XX/XX/XXXX. I never received this card, nor did I ever receive account disclosures or access instructions. Most importantly, I never activated this card. Despite the card never being activated or used, Robinhood charged a {$50.00} annual subscription fee to the account. 2. Predatory Fee Accumulation : Because I never received the card or any statements, I was unaware of the balance. Robinhood has since charged me multiple late fees of {$40.00} each. I am now receiving demands for a payment of over {$120.00}. It is unreasonable to charge {$40.00} penalties on an unactivated account where the consumer has no means to view a statement or verify the debt. XXXX.…
I got scammed by a mechanic and my car broke down because of damages to my car. then i had to go to a nearby mechanic who fixed my car and did diagnostics and confirmed that the previous mechanic caused damages to my vehicle... reported to robinhood credit " gold '' card. more like " trash '' card. dispute was AUTOMATICALLY DENIED. i called them and they said " our dispute team will email you. they emailed me requesting documentation. i gave them documentation from the second mechanic proving damages. AND RECEIPTS. sent them via email. email replied... " Hello, Thanks for reaching out. Based on our records, it looks like this case has already been closed. If you still dont have the answer to your question, please create a new case through the Contact Us page. Sincerely, The Robinhood Team '' Robinhood is clearly a tyrannical algorithmic robotic monster. i need HELP AND CONSUMER PROTECTIONS AS A XXXX XXXX AMERICAN CITIZEN!!!!!!!!!!
Despite having contacted Robinhood multiple times via email ( XXXX ) ; I have yet to receive a response regarding changing the email and phone number listed on the account. I am unable to access my account to make the changes myself due to a breach on my account. I would like for Robinhood to respond to my requests so that I can access the account and my funds.
" On XX/XX/year>, I initiated an ETH staking request on Robinhood. As of today, XX/XX/year>, the funds remain in a 'Pending ' state with XXXX rewards earned. On XX/XX/XXXX, a Robinhood Supervisor named XXXX ( Case # XXXX ) admitted via email that the delay is because Robinhood requires a 'batch of XXXX ETH ' to fill before they process the request. This liquidity constraintwaiting for other users to provide fundswas not clearly disclosed as a condition for my individual staking bonding period. Furthermore, the Robinhood app XXXX is currently failing ; it does not provide the 'Cancel ' option for this pending transaction, effectively holding my capital hostage indefinitely. I am seeking the immediate release of my ETH to my spendable balance and a manual credit for the 48 days of lost staking rewards due to Robinhoods internal batching delays and technical errors. ''
In XX/XX/year>, Robinhood Securities placed a restriction on my investing account that prevented me from withdrawing my money. Over the next 45 days I reached out to them multiple times for information as to why my account was restricted. They told me the restriction was placed on my account by the State I currently reside in. So I contacted the State of California and they said they had nothing to do with it. I contacted Robinhood back and told them this information, and they directed me to contact the IRS. I contacted the IRS and they also said they had nothing to do with it. Around XX/XX/XXXX, Robinhood contacted me bus email saying they had closed my account and would no longer support me as a customer. THEY CLOSED MY ACCOUNT BUT ARE STILL HOLDING MY MONEY. I continued to try and get answers from Robinhood and filed complaints with the CFPB, SEC and FINRA.…
I am filing this complaint because Robinhood has restricted my account in a way that prevents me from completing basic financial transactions. I am unable to transfer funds into my account and unable to withdraw or transfer funds out, and Robinhood has not given any clear reason for these restrictions. Despite multiple attempts to contact Robinhoods support team, I have received no meaningful explanation, no documentation, and no steps for resolution. My account is essentially frozen with no transparency, leaving me unable to access or move my own money. Robinhoods lack of communication and refusal to provide a justification has caused significant frustration, financial uncertainty, and an inability to manage my own funds. This behavior is unreasonable for a financial institution and has left me with no choice but to escalate this matter.
On XX/XX/XXXX, Robinhood informed me that my XXXX XXXX rewards rate was reduced from 3 % cash back to XXXX point per dollar for 12 months because my spending allegedly resembled business or resale activity. I contacted Robinhood and asked it to identify the specific transactions, merchant categories, or conduct that triggered the restriction, and I also asked whether there was any manual review or appeal process. Robinhood refused to provide that information and told me the decision was automatic, could not be manually reviewed, and would remain in place for the full 12-month period. Several transactions that may appear unusual were for my own personal vehicles, not for business, resale, or commercial use. My statement shows a XXXX XXXX, XXXX XXXX charge of {$8400.00} plus a {$20.00} XXXX charge, which related to my purchase of a XXXX for personal use.…
Subject : Unauthorized Electronic Fund Transfer Platform Negligence & Medical Hardship 1. Incident Overview On XX/XX/XXXX, I was targeted by a sophisticated impersonation attack. Individuals posing as Robinhood Support used a spoofed email address ( XXXX ) and held me under fraudulent duress during a XXXX phone call. During this call, I was " coached '' through security screens by perpetrators I believed were authorized Robinhood agents. Consequently, XXXX XXXX ( {$8400.00} ) was removed from my custodial account. 2. Failure of Automated Security Safeguards The theft was enabled by a critical technical failure of the Robinhood platform. At XXXX XXXX XXXX, XXXX internal security system correctly flagged a " High-Risk Login Alert '' from an unrecognized device. Despite identifying this risk in real-time, the platform failed to enforce a XXXX security hold on withdrawalsan industry-standard protection.…
I have been reaching out to your team for XXXX weeks now. Please call me or email me as soon as possible. I would have loved to resolve this with robinhood directly, but Ive tried emailing, texting, and the call back function and have not been able to reach a human. Its truly unbelievable. There are XXXX issues XXXX trying to resolve. I called to book a hotel through this ( XXXX ) XXXX. Its a third party booking agency for the pontchartrain hotel. Their agent told me the hotel cost {$250.00} and then mistakenly charged me {$900.00} for a XXXX night stay. I instantly got the notification while on the phone with him and let him know. He acknowledged his mistake and put me on hold to fix his mistake. After a brief hold he simply hung up on me and never reached back out. I spent XXXX hours calling their agents to get this resolved until I was finally able to get an email confirmation that it had been canceled. They tried various times to charge me for it since it is non refundable.…
On XX/XX/year>, I transferred XXXX XXXX via the XXXXXXXX XXXX. The destination address for this transfer was XXXX, which is the designated XXXX XXXX XXXX generated and controlled exclusively by XXXX for my account. XXXX XXXX XXXX XXXX XXXX XXXX proving this transfer is : XXXX. Because Robinhood holds the private keys to this destination address, they have full custodial control over my XXXX. The funds have successfully settled on the blockchain and are sitting at this address. However, Robinhood customer support is refusing to retrieve the funds, citing that XXXX is an " unsupported token. '' While I understand the token is not actively traded on their platform, Robinhood undeniably possesses the private keys required to access these funds. Other major, regulated XXXX exchanges provide automated recovery tools or manual retrieval services for unsupported assets to prevent the permanent loss of consumer funds.…
I changed my phone number, and when I tried to log in to my account, it tries to send a verification cXX/XX/XXXXe to my old phone number. The app offers no way to correct this. So I tried the website, and it won't let me log in either -- - it redirects to the app, which repeats the same problem. I tried calling customer service, and it is just a dead-end loop that says to log in through the app. I have money in this account ( quite a bit ). I keep getting emails to correct it that lead back into the same dead end loop. They're holding my money, threatening to sell my shares without my consent to resolve a recurring payment they won't let me cancel, because they have me locked out of my account with no way of resolving the issue. I've been trying for more than XXXX months now. The company is Robinhood.
I opened a XXXX XXXX account for investing. I went to make a purchase with my robinhood account. They flagged it as suspicious activity because the transaction was for {$7000.00} to purchase a vehicle. After confirming it was me they cancelled my membership and said we not longer want you as XXXX customer per our agreement which is fine. It is worth noting they have a documented history of this with other clients. They returned roughly {$5000.00} of my money but still have over {$7500.00} after several emails and attempted phone calls it still has not been returned it has been months since the closing of my account. The initial XXXX was returned within XXXX weeks. When i attempt to email them they rinse and repeat with a generic email saying they can no longer service my account. I have screen shots and proper documentation to prove this.…
My Robinhood account has been frozen since XX/XX/year> without any explanation. I currently can not access my funds. This lack of communication and delay is causing financial hardship. I am requesting : 1. Immediate review of my account 2. Removal of restrictions OR a clear written explanation 3. Access to my funds I have attempted to resolve this directly with Robinhood but have not received a satisfactory response.
My Robinhood account has been partially restricted for over a year due to a failed identity verification caused by a name mismatch. I am able to log into my account, but certain functions including purchasing cryptocurrency remain XXXX. This issue stems from the fact that my Social Security record reflects my maiden name, while my Robinhood account reflects my legal married name. I have provided valid identity documentation multiple times, including : Government-issued ID showing my current legal name Social Security number Passport Marriage certificate These documents clearly establish continuity of identity. My SSN has not changed, and my legal name change due to marriage is valid and documented. Despite this, the restriction has remained in place for over a year.…
I am submitting this complaint regarding a {$150.00} charge that was processed on my account despite prior communication indicating that this charge should not occur. Before the charge was made, I contacted the company and was clearly informed that the {$150.00} should not be charged and that the merchant did not have the right to process this charge. I relied on this information. However, the charge was still processed. I immediately disputed the transaction and requested a proper investigation, including an explanation of how the charge was authorized despite the prior confirmation I received. The company failed to properly investigate my claim and denied my dispute without providing a clear or reasonable explanation. They did not address the prior communication or explain why the charge was allowed to go through. I requested detailed information about the authorization of this transaction and the basis for denying my dispute, but I did not receive a sufficient response.…
I am an XXXX driver, and I am reporting a serious incident involving theft and financial fraud. On XX/XX/year>, at approximately XXXX XXXX, my phone was stolen. Within minutes of the theft, my active Robinhood credit card was accessed and used through XXXX XXXX without my authorization. A series of high-value transactions were rapidly executed at XXXX, totaling {$21000.00}, including : {$7700.00} {$2300.00} {$5200.00} {$2900.00} {$3400.00} These transactions occurred within a very short timeframe, before I was able to secure my mobile number at the XXXX XXXX XXXX XXXX XXXX store XXXX I had no control over my device and did not approve any of these purchases. The fact that such significant transactions were completed without any identity verification raises serious concerns about the security systems of both XXXX XXXX and the Robinhood credit card. I have filed a police report, and the matter is currently under active investigation.…
On XX/XX/XXXX, XXXX initiated the withdrawal of my funds from Robinhood, in excess of {$11000.00}. Instead of transferring my money to my bank account, they restrict ted my account and have not allowed me access to my funds. I spoke to customer service several times. I went through their identity verification procedure repeatedly. Then they sent a notice that they were closing my account and it would take XXXX days if I was eligible to have my funds returned. At this point they made it impossible to talk to a customer service person. The only method of contact is now email. The emails are responded to by an automated AI response that says the same thing, that they are closing my account and it takes XXXX days to return my money. The activity that caused the freeze was apparently trying to withdraw my money, which I have every right to do. The bank accounts linked to Robinhood are verified, they are clearly mine. I have not had access to my money for almost a month.…
I am filing this complaint regarding a disputed charge of {$160.00} from XXXX XXXX XXXX on my XXXX credit card. The charge resulted from a vehicle boot removal in my apartment buildings residential garage. The enforcement notice and release form both indicate that the sole violation was XXXX XXXX. However, I did have a valid parking permit at the time my vehicle was booted. I had already completed the required vehicle registration when I signed the parking addendum as part of my lease on XX/XX/year>, and I have not changed vehicles since that time. My garage access also remained active through both the buildings mobile app and my physical garage fob.…
On XX/XX/XXXX, my Robinhood XXXX XXXX was charged {$1700.00} by XXXX XXXX XXXX ( Receipt # XXXX ) as the final installment for an XXXX trip marketed as a " white-glove, '' luxury, concierge-level experience. The services delivered were materially different from what was sold. Specific failures included : ( 1 ) incorrect room assignments across multiple hotels twin beds booked for couples and a solo traveler, requiring me to personally escalate to hotel managers at each property to resolve ; ( 2 ) luggage placed inside the vehicle last-minute, reducing passenger seating on long drives ; ( 3 ) inconsistent amenities not disclosed in advance; and ( 4 ) guide quality significantly below the premium standard represented. I attempted resolution directly with XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX. They denied my request and closed the case. I then filed a dispute with Robinhood ( Case ID : XXXX ).…
b"On March 6th, 2026 I deposited XXXX (worth approximately $1000 USD at time of transfer) Ethereum into my Robinhood brokerage account to receive the 2% crypto match they are offering right now.\nUpon deposit I sold the ethereum, and withdrew $XXXX to my bank card.\nThe remaining $XXXX I later tried withdrawing to my bank account when Robinhood flagged my account.\nThe following morning they asked for my drivers license, facial scan and bank statements which I immediately sent in within XXXX minutes of when I woke up on march XXXX.\n\nInitially my case said it would be reviewed by XXXX. This changed to XXXX on XXXX Then to XXXX on XXXX, then to XXXX on XXXX and will likely be pushed again to XXXX tonight, XXXX.\n\nI have emailed Robinhood three times attempting to establish communication and receive a clear timeline for resolution however every email is met with an automated response and an immediate closure of the support ticket.\nI then attempted to have them call me today…
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