Our checking account was compromised due to unauthorized access, and the bank closed the account and issued a replacement account on XX/XX/year>. After the new account was opened, we identified XXXX unauthorized transactions labeled Miscellaneous Debit : {$1300.00} on XX/XX/year> {$7.00} on XX/XX/year> These transactions were not authorized by us. We promptly contacted the bank to report the issue and initiate a dispute. Despite multiple follow-ups over more than 10 days, the bank has failed to properly address or resolve these unauthorized charges. Each time we contact customer service, we are told there is no record of the issue and are instructed to restart the dispute process. This has now occurred multiple times, causing significant delay and frustration. We have spent more than XXXX hours on the phone attempting to resolve this matter, without any resolution or meaningful progress.…
CFPB COMPLAINT DATABASE
SoFi
914 real consumer complaints filed against SoFi at the Consumer Financial Protection Bureau in the last 12 months. 109 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Managing an account386
- 02Closing an account111
- 03Problem with a lender or other company charging your account109
- 04Fraud or scam35
- 05Opening an account27
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Failure to Process a XXXX IRA Correction Request. I made an excess XXXX Contribution for XXXX and requested a recharacterization to a Traditional IRA ( which I opened at XXXX specifically for this ). This recharacterization requires a broker calculation of XXXX XXXX XXXX ( XXXX ) under IRS rules. Despite multiple requests, the assigned investment XXXX " XXXX XXXX - XXXX # XXXX '' failed to act or respond for over XXXX days. This is a time sensitive request, with financial repercussions with the upcoming XX/XX/XXXX Tax deadline. Despite multiple requests, this " XXXX '' has failed to act, respond, or escalate accordingly. After this communication and mentioning of a XXXX XXXX complaint, XXXX has ceased all communication and has been unable to provide any update or resolution.…
I have been a SoFi credit card customer for several years and have consistently paid my statement balances in full. In XXXX, SoFi unexpectedly closed my SoFi bank account without providing any reason. Since that time, my access to my SoFi login has been completely restricted. Because SoFi has restricted my login access, I have been unable to access my credit card account online. Specifically, I have been unable to : View my credit card transactions View my statements See payment due dates Make payments through the normal online system Redeem the cashback rewards I have earned In XXXX, I contacted SoFi customer support by phone to make a payment because I could not access my account online. During that call, I was told that the login issue would be fixed soon. However, the problem has still not been resolved. My login remains restricted and I still can not access my credit card account. I can not access my account whatsoever. I also have not been receiving statements by mail.…
My SoFi checking account was suddenly restricted and my funds were frozen without a clear explanation. I attempted to send a personal funds transfer through XXXX XXXX, but the transaction appeared to be stuck due to a bank-side issue. Because of this situation, I transferred my remaining balance to my XXXX account. Shortly after that, SoFi restricted my account and froze my funds. These are my personal funds and I need access to them. I contacted SoFi customer service and asked why my account was restricted, but I did not receive a clear explanation or resolution. I am requesting that SoFi review the restriction and restore access to my account and funds.
XX/XX/XXXX- {$2000.00} payment by me to Sofi student loan account ( merchant marked as " SoFi ACH PAyment '' ). Loan amount decreased by {$2000.00} as expected. XX/XX/XXXX - {$2000.00} payment to " SoFi ACH payment '' not authorized by me. This payment never posted to my XXXX student loan account. XX/XX/XXXX - XXXX had a {$2000.00} payment credited to my account by Sofi after filing dispute to rectify the XX/XX/XXXX unauthorized transaction. XX/XX/XXXX - The prior {$2000.00} payment recorded to my Student Loan Account on XX/XX/year> was reversed and my student loan balance increased by {$2000.00}. In summary I've had net {$2000.00} deducted from my savings account ( the original {$4000.00} minus the {$2000.00} credited back ) and {$0.00} applied to my student loan account where the money has seemingly vanished by Sofi.
Recent complaints
The 30 most recent complaints against SoFi where the consumer chose to publish their narrative.
I got a notification from the bank app that my account has been restricted due to unusual activity. I reached out to the bank and talked to 2 different people on the security team and they told me that my account has been closed and finalized. When I asked why, they said they could not tell me and when I asked to speak to a supervisor, they assured me someone would call. No one has called me back and I've already called 2 different times.
I changed my number on my sofi and XXXX account on XX/XX/XXXX, and sofi blocked me from using XXXX permanently on the XXXX. There was an error message, saying unable to verify my identity, so I called to do the verification and request a ticket, the agent told me that day ( XX/XX/XXXX ) a ticket was created, and a support agent would reach out to me. Instead, my account has been blocked, without any communication from sofi or the support team, hindering me from making my rent payments as usual. I asked if the verification i did went through, and none of the 3 agents could inform me. I asked what would be the appropriate next steps, and was told " check back another time, maybe you could be eligible ". I asked if there was a support or security specialist to speak to, since I had used XXXX XX/XX/XXXX with the new number, but that was denied.…
First and foremost, I've attached a screenshot of a XXXX chat I had today, XX/XX/XXXX, asking if I had any more open appeals to which the chat claimed I didn't. To fully understand the issue, I must provide some context ( also outlined in the police report that will be attached ). On the night of XX/XX/XXXX, it was my second night of a trip to XXXX with friends. We were drinking and when I left the bar, I realized I didn't have my phone. I remembered asking the bartender to plug it in so I thought nothing of it and would get my phone the next day. I got a taxi to take me to an ATM so he could take me home so I withdrew {$60.00} with a {$4.00} fee ( my last authorized transaction ) early in the morning ( maybe XXXX ) on XX/XX/XXXX. After waking up on XX/XX/XXXX, my friend got an XXXX for us around noon but the bar didn't open until XXXX so we went to another local pub for food and drink.…
I am submitting this complaint as a victim of identity theft, financial fraud, and a coordinated scam that resulted in a personal loan being opened in my name without my authorization. In XX/XX/year>, I was contacted by individuals representing what they described as a legitimate government-backed debt forgiveness program. I was told this program was legal, widely used, and required urgent participation due to limited funding. Based on these representations, I believed the process was lawful. Without my knowledge or authorization, a personal installment loan in the amount of {$43000.00} was opened in my name on or about XX/XX/year>. I did not complete any loan application, did not sign any documents physically or electronically, and did not communicate directly with SoFi prior to loan approval. The loan documentation contains materially false information, including employment and income details that are not mine and were never verified with me.…
I have several transactions totaling XXXX dollars that I disputed because I was scammed by someone claiming to be a cashapp representative requiring I download an app in order to understand why I was having a network error. At the time I was unaware of the scam and believed the number I dialed was truly cashapp. I was asked to download and app called any desk and to share screen. I received a transaction notification around XXXX and replied no it wasnt me. And yet it did not trigger any system change to protect my account. I then called the bank and no one is there during those hours to freeze my card. Then when I did finally reach someone I was unable to dispute the purchases for days because they hadnt posted. When I finally was able to file the dispute, it was debited claiming I loaded the money shortly before I sent it. That is not true. XXXX ) Because I didnt sent the money at all. XXXX ) Because the claim mischaracterizes how the process works.…
I filed a Complaint regarding the " THEFT '' of my " Deposits '' made to the, XXXX Credit Card XXXX that was committed against me by, XXXX CREDIT CARD COMPANY, Complaint Number : # XXXX back on, XX/XX/year>. Since then, I have been contacted by XXXXXXXX XXXX XXXX XXXX via, " Email '' stating to me that the following legally DISPUTED fund 's were in fact " Returned '' back to my Bank, SoFi Bank : XXXX. {$110.00} - Dispute Number : # XXXX. Allegedly XXXX XXXX, XX/XX/year>. And, that i now had to " XXXX - XXXX '' this amount back to my Credit Card. However, since this money was " Never '' Posted back into my account by my Bank, I did not believe them. XXXX. {$95.00} - Dispute Number : # XXXX. Allegedly XXXX XXXX, XX/XX/year>. And, that I also had to " XXXX - XXXX '' this amount back to my Credit Card. However, since my Bank " Never '' Posted this money to my Bank Account either, I still did not believe the XXXX CREDIT CARD COMPANY. XXXX. Then, I received yet another email from XXXX.…
I am submitting a follow-up complaint regarding a {$3000.00} wire transfer that I previously reported as fraudulent. This matter remains unresolved despite my prior complaint. I have made it clear that I was induced into sending this wire under deceptive circumstances. SoFi has failed to conduct a reasonable investigation or provide meaningful documentation explaining their determination. Specifically, I am requesting : A detailed explanation of the investigative steps taken Any evidence relied upon in denying my claim Confirmation of whether a recall or recovery attempt was initiated on the wire Under federal consumer protection expectations, I am entitled to a reasonable investigation and transparent communication. Simply closing the complaint without addressing these points is not sufficient.…
Sofi changed the terms of their XXXX XXXX XXXX to require a XXXX XXXX monthly fee. I did not receive any notice of this change. When the unknown {$10.00} fee appeared on my bill, i called to dispute it. Sofi advised that it was their new fee. I immediately canceled the card and requested the {$10.00} charge be reversed. They refused. Therefore, I have been charged {$10.00} without notice and opportunity to cancel the card. This is a bait and switch - form of theft since they did not give me any notice.
Subject : SoFi Bank improperly seized protected SSI funds Complaint : My son receives Supplemental Security Income ( SSI ), which is federally protected from garnishment and offset under federal law. My SSI direct deposit was sent to my account with SoFi Bank. At the time, my account had a negative balance of {$920.00} due a temporary provisional credit being reversed. Someone had stole my identity and my vehicle and I had to dispute charges that were made. Immediately after the deposit of {$990.00} was received, SoFi closed my account and applied my SSI funds to the negative balance. SSI funds are protected under federal law and should not be used by a bank to cover overdrafts or debts. I requested clarification from SoFi, and they stated they had the right to take the funds due to the negative balance. I believe this is a violation of federal protections for Social Security benefits.
On XXXX of XXXX, I discovered an unauthorized withdrawal of {$12000.00} from my bank account that took place around XXXXXX/XX/XXXX of the same day. I did not authorize this transaction in any way. I immediately contacted my bank on the morning of XXXX of XXXX and reported it as fraudulent. The representative confirmed the transaction was posted. After couple hours around XXXX AM, I received an email from what appeared to be my bank stating that a scheduled transfer was on its way, which I did not authorize. When I contacted the bank they stated that although the withdrawal showed immediately on my account, it would takeXX/XX/XXXXdays to appear on the receiving account. I requested that they submit a transfer recall request to the receiving bank before final settlement. The bank has since opened a fraud investigation and stated it could take up to XXXX business days to resolve. I was not given a case reference number but was told everything is ongoing.…
I am filing this complaint against SoFi Bank regarding a direct deposit welcome bonus promotion that I believe was administered unfairly and without adequate disclosure. I opened a SoFi checking account and was offered a {$50.00} bonus for receiving {$1000.00} or more in direct deposits within a 25-day eligibility window ( XX/XX/XXXX through XX/XX/year> ). I made multiple deposits during this period totaling well over {$1000.00}. SoFi has since informed me that I received only {$990.00} in qualifying direct deposits, {$3.00} short of the threshold, because they excluded certain deposits from their count. Specifically, SoFi excluded deposits I received from XXXX and from my Found business account. These are legitimate ACH deposits from established financial platforms, and nothing in SoFi 's promotional terms indicated that deposits from these sources would be disqualified.…
I am writing to formally dispute a charge of {$320.00} associated with XXXX ( XXXX ) and to provide a clear account of the circumstances surrounding this transaction. Prior to submitting any payment information, I engaged with XXXX through their online intake process. During this process, I was informed that my credit card details were required before my case could be submitted for physician review. Because I was not comfortable providing payment information without first understanding and approving the recommended treatment plan and dosage, I initially chose not to proceed. I subsequently received text communications from representatives of XXXX. In those communications, I was explicitly assured that I would have the opportunity to review and approve any dosage recommended by the physician before any charges were applied.…
My husband was in the reserves and has received XXXX XXXX XXXX orders. We notified Sofi, supplied the XXXX XXXX orders and requested SCRA be applied to our account as we should receive an interest rate reduction. They are saying XXXX XXXX XXXX orders are not sufficient and they need XXXX XXXX. The orders supplied are in fact the XXXX XXXX and show the date my husband is being placed on XXXX XXXX after having been in the XXXX but SOFI is refusing to apply XXXX to our account. Despite our orders clearly showing XXXX which shows we are entering for the first time.
I have tried to get information about the recent data breach attempts and XXXX is still refusing to provide me accurate information and they are also lying to me. In response to my previous complaint I received a phone call from a XXXX named XXXX who said that they researched my concerns and found that the XXXX addresses all came from IP addresses from XXXX. I explained that XXXX is popular and that I only have XXXX IP addresses and there was attempted from XXXX different IP addresses that were not mine. I also stated that XXXX of the IP addresses came from a different state. I researched XXXX and found that it's not possible that the IP address from out of state couldn't possibly be from me. I sent an email with this info and asked how they came to the conclusion that there wasn't a data breach attempt despite the info I provided and they haven't responded. They have stopped communicating with me.
The Transactions where made between XX/XX/XXXX and the XXXX. There are about XXXX transactions all with the amounts between $ XXXX. My phone and wallet were both stolen they were reported stolen and a police report was filed. cash app reimbursed me for 3 but there is 16 more transactions they dont want to approved there the same date and with same information that the ones the already approved. There is a total about XXXX in the amount of this transactions. The name of the merchant is XXXX XXXX and XXXX XXXX XXXX. This accounts are not under my name neither i allowed anyone to use my card. My personal belongings were stolen for a store.
On XX/XX/year>, I was charged {$330.00} by a dental provider for XXXX procedures a Comprehensive XXXX Evaluation ( {$140.00} ) and an Intraoral Radiographic Series ( {$190.00} ) without being informed of the total cost before services were performed. No written estimate, treatment plan, or financial disclosure was provided prior to treatment. I filed a dispute with my bank. It was denied, with the bank citing " XXXX or more separate and unique authorizations. '' I want to clarify : those authorizations occurred after services were already completed, not before. XXXX asked to pay after treatment is not the same as informed financial consent given before treatment begins. I filed a first appeal. It was again denied in the merchant 's favor. I filed a second appeal with new documentation the official itemized ledger from the dental provider confirming the charges, XXXX procedure codes, and XXXX separate providers billed on the same date.…
On XX/XX/year>, I filed a dispute with SoFi Bank regarding unauthorized debit card transactions totaling {$1100.00} from a single merchant ( SQ RAW TOWING ). These transactions occurred repeatedly across multiple dates between XXXX XXXX XX/XX/year> in varying amounts. The pattern of activity is consistent with fraudulent use, not normal consumer behavior. The transactions included mixed authentication methods ( manual entry and contactless ), which is inconsistent with a XXXX authorized user. I also received a security alert indicating possible account compromise. I submitted supporting documentation, including FTC identity theft reports XXXX a police report, confirming that my identity had been compromised. Additionally, the unauthorized activity stopped immediately after my card was replaced. Despite this, SoFi denied my claim on XX/XX/year>, stating that no error occurred.…
I am submitting this complaint regarding inaccurate credit reporting on a closed personal loan account with SoFi. The account was paid in full in XX/XX/year> and otherwise reflects a strong payment history. However, SoFi has reported my XX/XX/year> payment as 30 days late, which is incorrect. My payment due date was the XXXX of each month. For XX/XX/year>, I made my payment on XX/XX/year>. While I acknowledge that this payment was late, it was not 30 days past due. From XX/XX/XXXX to XX/XX/XXXX is approximately 11 days past the due date, which does not meet the standard industry threshold for a 30-day delinquency. A payment generally must be 30 days or more past the due date before being reported as 30 days late to credit bureaus. Because of this, the reporting of a 30-day late payment is inaccurate and misleading. This error has negatively impacted my credit profile, particularly as I am currently in the process of applying for a mortgage.…
XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX ACTIONS THAT WAS TAKEN BY ME MADE A POLICE REPORT CHANGED MY LOGIN INFO BECAUSE THE HACKER WAS IN MY ACCOUNT CONTACTED XXXX XXXX CONTACTED MY BANK SEVERAL TIMES FOR AN APPEAL SENT IN SCREENSHOTS OF THE HACKER CHanging MY PHONE NUMBER ON MY ACCOUNT TO GET CODES TO HIM/her Phone also my mailing address was changed the bank has not looked into and BASICALLY TOLD ME THEY GAVE THE MERCHANT WHAT THEY WANTED I DONT HAVE ACCESS TO XXXX XXXX DONT USE IT MY ACCOUNT WAS HACKED INTO AND XXXX $ was stolen also was trying to make person to person payments that is how I caught that my money was being stolen also they was texting support approving transactions
I am filing a complaint regarding an unresolved wire transfer sent from my account at SoFi to my own account at XXXX Bank. On XXXX, I initiated a {$1800.00} wire transfer intended for my personal account at XXXX Bank. XXXX uses XXXX XXXX as an intermediary bank for incoming wire transfers. However, SoFis wire system did not provide a clear or proper option to include intermediary bank details. As a result, I attempted to complete the wire by using XXXX routing and account information in the transfer instructions. The wire was intended for me, and my name and address were included as the beneficiary, but due to limitations in SoFis system, the funds were not properly routed to my XXXX account. The funds appear to have been received or held by XXXX as the intermediary bank. I do not have an account with XXXX, and therefore I have been unable to obtain assistance directly from them.…
Subject : Unjustified Account Closure, Contradictory Instructions, and Withholding of {$500000.00} Statement of Facts : I am filing this complaint to request immediate intervention regarding SoFi 's refusal to release {$500000.00} of my personal funds, following a series of contradictory instructions and an unnotified account closure. Initial Transfer and ACAT Rejection : On XX/XX/year>, I transferred {$500000.00} into a SoFi investment account. Shortly after, I attempted to initiate an Automated Customer Account Transfer ( ACAT ) to my XXXX brokerage account. This transfer was declined more than five times. Upon contacting XXXX for assistance, I was informed that the rejections were originating from XXXX XXXX. Contradictory Instructions from SoFi : I subsequently contacted SoFi customer service regarding the ACAT failures.…
On XX/XX/XXXX, I paid a total of {$6000.00} using my debit card for what was represented as a full year of premium access to an online sports betting information service. The merchant also advertised a money-back guarantee. After becoming dissatisfied with the service and believing the guarantee should apply, I initially attempted to resolve the issue directly with the merchant and requested a refund. When the merchant did not honor the money-back guarantee or provide a resolution, I filed a dispute with my bank. During the dispute process, on XX/XX/XXXX, my premium access to the service was removed without prior notice or explanation, even though I had already paid for a full year. From that point forward, I was unable to use the premium features included in my purchase. I provided additional evidence to my bank, including screen recordings showing that I no longer had access to the service and documentation of my attempts to contact the merchant.…
Dear OCC, I am filing a formal complaint against SOFI Bank and XXXX regarding repeated unauthorized charges, negligence, and account mismanagement. I am sending this along with my prior email to SOFI, which includes my account and routing numbers, as evidence of my documented attempts to resolve this. Summary of Issues : Months after ending my contract with XXXX, unauthorized charges were processed on my account, despite explicit instructions to remove all merchant access controls and metadata associated with my accounts. I repeatedly submitted fraud claims to SOFI and provided full account details, yet charges continued. SOFI temporarily reimbursed some funds but withheld XXXX XXXXXXXX, then locked my account, denying access to my own money. Repeated attempts to resolve the issue with support, retention, or escalation teams have been ineffective. Attached Documentation : Prior email to SOFI with routing/account numbers.…
I joined Sofi bank in XX/XX/year>2024 specifically because of their advertised high-yield APY savings account, which at the time was the highest APY in the country and they advertised that fact heavily. It was 4.6 % at the time that I joined the bank, as long as you had direct deposits into your savings account, which I set up in order to qualify. The rate has changed steadily ( declining ) since I joined but I understood that it was within the expected change based on national banking/economic standards, and Sofi remained the highest-yield savings account in the country or within the top XXXX for most of the time I have been a member. However, they have recently announced that they are ending the high-yield APY for savings accounts for all bank members, unless you opt-in to a new monthly subscription service called " XXXX XXXX, '' which then gives you the high APY rate again along with " other perks.…
I am filing a complaint regarding SoFis handling of a debit card dispute involving canceled merchandise. On XX/XX/year>, I contacted the merchant to cancel my order and requested a refund. The merchant confirmed in writing the same day that the order would be canceled and refunded. Because the merchant confirmed cancellation, I relied on this agreement and did not authorize shipment of the goods. Despite agreeing to cancel the order, the merchant shipped the item XXXX business days later. On XX/XX/XXXX, after receiving a shipment notification, I contacted the merchant again stating that the order had already been canceled prior to shipment and that I did not authorize shipment. On XX/XX/XXXX, the merchant responded that the order had been shipped due to a warehouse error and stated they were unable to recall the shipment. This confirms that shipment occurred after the cancellation had already been agreed to.…
I opened a SoFi Unlimited XXXX XXXX XXXX XXXX XXXX Card under terms that did not include any recurring monthly or annual fee. On or around XX/XX/year>, and XX/XX/year>, SoFi states that they sent notifications regarding a change to the cards terms. The new terms introduced a $ XXXX XXXXonthly fee, which became effective on XX/XX/year>. After becoming aware of this change, I contacted SoFi customer support via chat to understand my options. During this interaction, I was given inconsistent and contradictory information. At one point, I was told that the card does not have annual, maintenance, or inactivity fees, while also being informed that a XXXX XXXX monthly fee now applies. This was confusing, as a recurring monthly fee represents an ongoing charge similar in nature to an annual fee. I asked what options were available to avoid the new fee while keeping my account open.…
I am filing this complaint against SoFi Bank, N.A. ( " SoFi '' ) in connection with my student loan refinance. I believe SoFi has engaged in deceptive and misleading disclosure practices regarding the application of a XXXXXXXX XXXX XXXX XXXX discount to my interest rate, and has breached the material representations it made to me prior to and at the time of loan origination. I refinanced my student loans with SoFi through the SoFi XXXX XXXXXXXX program, which is available to XXXX of SoFi 's XXXX XXXX companies. At the time I applied, the SoFi XXXX XXXXXXXX website described the XXXX discount as follows : " XXXX % rate discount for refinancing your student loan : Terms and conditions apply. Offer good for new student loan refinancing customers only and subject to lender approval.…
Rebuttal to XXXX Banks Final Response - Case # XXXX I am formally rejecting SoFi Bank 's response dated XX/XX/year>. The bank is attempting to use " technical authentication '' to justify a clear case of XXXX XXXX and XXXX, in violation of Regulation XXXX. XXXX. Technical Evidence of XXXX & XXXX XXXX : XXXX claims that IP address XXXX is " known '' and " associated '' with my account. I have verified this IP via XXXX, and it matches my residential ISP : XXXX : XXXX ( XXXX XXXX XXXX XXXX Agent : XXXX ( XXXX XXXX XXXX ; XXXX ; XXXX ) XXXX However, the fact that the fraud originated from my residential IP proves a sophisticated Session Hijacking or Account Takeover ( ATO ) via malware. XXXX security failed to detect the following anomalies during this " authenticated '' session : XXXX.…
CONSUMER BEWARE!!! I have been banking with Sofi for over XXXX XXXX now and am completely unsatisfied for reasons listed below. 1. Consumers should know that it is not a completely free checking account as one is made to believe. - If you want to deposit cash ; you need to do it through a 3rd party retailer ; I.e. XXXXXXXX XXXX XXXX {$6.00} to DEPOSIT money into your account every time. 2. If your employer is not big enough to offer direct deposit ; you will need to deposit via photos through the app. - 0 % of the check is made available upon deposit. - They state it may take XXXX business days for funds to be available. They will " hold '' your funds. You will see the funds in your account in the full balance but the " hold '' prevents it from being in the available balance. I confirmed through my employer that funds were deducted from his account from Sofi. Sofi kept my funds in hold for XXXX hours which they claimed was a fraud prevention measure.…
On XX/XX/year> my wife, XXXX XXXX, was a victim of impersonation fraud ( phishing ). XXXX XXXX is a joint account holder on our checking account with SoFi that had {$1000.00} stolen from us via XXXX money transfers. XXXX was a victim of impersonation fraud, deceived in validating her account. There was a female to male handoff on the phone, this was a scripted coordinated and organized fraud attack on my wife. There was guided step by step manipulation with screen sharing, directed navigation across apps, using a verification narrative. This started with a sale on XXXX XXXX where someone expressed interest in purchasing a bookshelf we had for sale. The person who was interested in the purchase of the bookshelf claimed they sent {$30.00} via XXXX to my wife 's XXXX account. My wife checked the XXXX account and determined she did not receive the {$30.00} payment for the bookshelf.…
Same thing happen to you?
Upload your evidence. We draft a formal complaint with citations in 10 minutes. CFPB legally forces a response in 15 days.