CFPB COMPLAINT DATABASE

The CBE Group, Inc.

223 real consumer complaints filed against The CBE Group, Inc. at the Consumer Financial Protection Bureau in the last 12 months. 192 received relief from the company. Median federal response time: 15 days.

223
Complaints
0
Won monetary relief
86%
Relief rate
100%
Timely response

Most common issues

  1. 01Attempts to collect debt not owed119
  2. 02False statements or representation30
  3. 03Written notification about debt22
  4. 04Communication tactics15
  5. 05Incorrect information on your report12

Top states filing

FL29CA25TX24IL24GA14

Recent complaints

The 30 most recent complaints against The CBE Group, Inc. where the consumer chose to publish their narrative.

Debt collection· Attempts to collect debt not owedCA

I am formally disputing the validity of the alleged collection and charge-off account being reported under my name. This letter serves as a request for full debt validation pursuant to the Fair Debt Collection Practices Act ( FDCPA ) XXXX U.S.C. XXXX ( b ) and the Fair Credit Reporting Act ( FCRA ) XXXX XXXX. XXXX. I do not acknowledge this debt as valid. Before any further reporting, collection activity, or communication regarding this account continues, I am requesting that you provide the following : Verification of the debt, including the original signed contract or agreement bearing my signature. The complete payment history and itemized breakdown showing how the alleged balance was calculated. Proof of your legal authority to collect or report this debt, including a copy of any assignment or purchase agreement from the original creditor. The name, address, and contact information of the original creditor for proper verification.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Communication tacticsFL

XXXX tried to sell something on my account without my approval consent or authorization and are asking me to pay them money as a result of me not knowing that they sold something I had in my possession and didnt sell it because I didnt agree to it nor did I know about it in the first place I tried to email and call them for a resolution they still decided to charge my bank account without my permission consent or approval and did so as a result I disputed the charge and blocked all transactions from XXXX as I was being charged for nothing, I dont understand how can I be charged for something that simply wasnt sold they made false promises to the buyer not me because I wasnt aware of what was going on and XXXX failed to contact me and reach out.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Written notification about debtFL

I am disputing a debt reported by CBE Group that is completely inaccurate and originates from an error made by XXXX. I canceled my XXXX service at XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX and started service at XXXX XXXX XXXX XXXX, XXXX, FL XXXX in XX/XX/XXXX. On XX/XX/XXXX, I returned all equipment from the XXXX address to the XXXX XXXX in XXXX. This return was confirmed directly with XXXX on XX/XX/XXXX at XXXX XXXX EST. Despite this, XXXX continued billing the closed account : XX/XX/XXXX : {$59.00} XXXX through XX/XX/XXXX : {$74.00} per month Total billed in error : {$430.00} Additionally, CBE Group is reporting a supposed outstanding balance from XXXX through XX/XX/XXXX of {$240.00}, which is entirely invalid. This situation has led to inaccurate reporting to credit bureaus and improper debt collection attempts. I have attempted to resolve this with both XXXX and CBE Group directly, but the issue has not been corrected.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedGA

I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Communication tacticsOH

Dear CFPB My complaint XXXX against CBE group Inc was closed stating that it is a similar complaint like XXXX. Prior to that, other 2 complaints against CBE Group Inc were also closed mentioning that they were duplicate complaints. Now unfortunately all complaints are closed against CBE Group Inc. The mentioned similar complaint above had response from CBE Group Inc that they had accepted the dispute and stopped collecting debt activity resulting not going to credit bureaus to report. I request CFPB not to get trapped in such deceiving statements. CBE has received my dispute however that dispute is not forwarded to their client XXXX XXXX by them indeed and having no decision on dispute, they had kept this account open more than last 3 months. It also had stated that it had stopped debt collecting activity resulting not being reported to Credit Bureaus.

Read full complaint at CFPB →

Outcome: Closed with explanationTimely response
Debt collection· False statements or representationVA

I received a bill from XXXX XXXX XXXX which said I had till XX/XX/XXXX to make a payment in full before sending to collections. I went to pay said bill on XX/XX/XXXX and could not pay them because it was already sent to collections. We are refinancing a house so this matters very much to me. I called CBE collections where it was sent and asked if it was sent to credit report and they just kept saying they aren't the credit report and cant speak to that. I do know that they aren't XXXX or what ever. they refused to tell me if it will show up on my report. I did pay it in full on XX/XX/XXXX. I think this was shady on the part of both XXXX XXXX and CBE. I did file a complaint with XXXX on the XXXX and have not had any contact as far as a resolution.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedFL

I am filing this formal complaint against CBE Group for violations of the Fair Debt Collection Practices Act ( FDCPA ) and for intentional obstruction of my legal right to dispute a debt. Obstruction of Communication : I attempted to email my formal dispute and XXXX exhibits of legal proof to CBE Groups provided email. However, their server ( XXXX XXXX ) blocked my communication multiple times. This technical barrier prevents me from providing proof and is a bad-faith tactic. Prior Dispute and Illegal Transfer : This debt ( {$900.00} from XXXX XXXX, Reference XXXX ) was formally disputed via fax with the previous agency, XXXX XXXX, on XX/XX/year>. XXXX failed to validate the debt and instead allowed the account to be transferred to CBE Group in XXXX without resolution. Billing Error : The hospital record lists XXXX XXXX XXXX as the provider. I was NEVER treated by him. My actual treating physician was XXXX XXXX XXXX ( XXXX ). I have already paid XXXX in full for her services.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedCA

I am submitting this complaint because a debt collector is trying to collect a XXXX XXXX balance that I dispute in full. I am the XXXX account holder for account number XXXX. XXXX incorrectly billed me for a disputed and cancelled wireless line, told me XXXX separate times that the issue had been fixed and that I did not need to pay anything, and then still sent the account to collections. My records include XXXX call reference number XXXX and the XXXX agent name XXXX. The issue started when I went to the XXXX store at XXXX to sign up for XXXX lines at {$25.00} per line with device offers. During that process, I was told I would receive a {$100.00} bill credit per line, and that if I purchased XXXX accessories per line, there would be an additional {$100.00} credit per line. Based on those representations, I proceeded with the transaction. XXXX line was transferred in-store, XXXX phones were ordered, and I paid approximately $ XXXX, including a {$30.00} setup-and-go fee.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedGA

I am submitting this complaint against THE CBE GROUP regarding the reporting of an alleged collection account that has not been properly substantiated and is currently being reported in a misleading manner. The account is listed as follows : Account Name : THE CBE GROUP Account Number : XXXX Account Type : Collection Date Opened : XX/XX/XXXX Balance : {$99.00} Status : Collection account reported as {$99.00} past due as of XX/XX/XXXX I dispute this account in its entirety. The reporting of this account raises accuracy concerns. A collection account is not an active credit obligation with scheduled payments ; therefore, reporting a past due balance is misleading and creates a false impression of ongoing delinquency. In addition, THE CBE GROUP has not provided sufficient documentation to establish that I have any legal obligation to pay this alleged debt.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedTX

I am requesting that all fraudulent accounts and associated information be immediately blocked and permanently removed from my credit report pursuant to 15 U.S.C. 1681c-2. This includes the deletion of all related tradelines, inquiries, and any personal information connected to these accounts. I also request written confirmation that these items have been removed and that they will not be reinserted or sold to any third party in the future.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedCA

" I am disputing an alleged debt of {$76.00} ( Account # XXXX ) claimed by CBE Group on behalf of XXXX. This is a clear billing error. I returned all equipment to the XXXX store at XXXX XXXX XXXX, XXXX, CA on XX/XX/XXXX. I have an official Return Receipt proving this. Furthermore, XXXX sent the billing notices to my previous address ( XXXX XXXX XXXX ), which is why I was not properly notified of this erroneous charge. I sent a formal dispute letter to CBE Group with a copy of the return receipt on XX/XX/XXXX. However, CBE Group sent me a letter on XX/XX/XXXX, refusing to investigate the matter further. I have provided physical proof that the debt is invalid, but the company is ignoring it. ''

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedFL

XXXX XXXX issued a final bill dated XX/XX/year> totaling {$5800.00} after my business transferred all wireless lines to another carrier on XX/XX/year>. The bill included over {$5600.00} in equipment buyout charges on multiple lines that previously showed no remaining device balances. I disputed the charges with XXXX but did not receive a response. XXXX then sent the account to collections with The CBE Group, which is now attempting to collect {$6900.00} including a {$1000.00} collection fee. I dispute the balance and request investigation and correction.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedFL

Validation of Debt Request - CBE GROUP-CHARTER COMMUNICATIONS - XXXX XXXX XXXX XXXX XXXX XXXX I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedGA

I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : XXXX. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Communication tacticsOH

The CBE Group started calling me on XX/XX/XXXX, several times throughout the month of XXXX and twice in a row on the same day. This month they called on XXXX, XXXX, XXXX ; and XX/XX/XXXX. They never leave a message telling me who they are and why they are calling. This is harassment. I am paying my bills. The very fact they keep calling repeatedly without leaving a message sends up major red flags for scammers tactics. My cell provider has identified them as a spam and scammer calling. Every time they call I make sure their number is blocked and each attempt reported. The very fact that they never leave a message informing me of who they are and why they are calling is a scammers tactic. They need to cease and desist with harassing me. They havent even bothered to send a written letter informing me of anything. If they call again and do not inform me of anything by leaving a message XXXX seek out a pro bono attorney and sue them for harassment.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedCA

I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedUT

I received a collection notice from CBE Group regarding approximately fifteen alleged medical accounts connected to XXXX XXXX totaling approximately {$1400.00}. The dates of service appear to be eight or more years old. Because of the extreme age of these accounts, I believe they may be beyond the applicable statute of limitations under Utah law. Additionally, due to severe health conditions affecting members of my household, our family consistently met our annual insurance out-of-pocket maximum early each year. Services later in those years should have been fully covered by insurance. These accounts therefore raise serious concerns regarding potential insurance billing errors. I also note that the accounts referenced in the collection notice appear to have been assigned to my wife rather than to me, even though I was the insurance policyholder responsible for the coverage under which these services were provided.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedLA

Im in disagreement with the account listed below which appears on my credit report. I would like a full investigation. THE CBE GROUP INC-XXXX XXXX Account number : XXXXXXXX XXXX XXXX XXXX XXXX In accordance with fair Credits Reporting Act, Public law 91-506, Tile VI, Section 611, please provide the name and business address of each individual with whom you verified above so that I may follow up. Please send me an update copy of my credit report after your investigation.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedOH

I have attached a debt that is not mine. I have called XXXX and they verified that I owe XXXX debt. I tried to dispute this and was told that it is my debt. The only account I have ever had was the XXXX attached and shows I have a XXXX balance. Please remove this from my credit and all XXXX credit reporting companies.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Took or threatened to take negative or legal actionTX

Help my rights are being violated, 15 U.S.C. 1692g ( b ) of the FDCPA requires debt collectors to cease collection activities and provide proper validation of the debt when requested in writing within 30 days of initial contact. The accounts Ive referenced are not 100 % accurate. Until you provide competent evidence that validates the debt, including a signed agreement, full account history, and verification of your authority to collect you must cease all collection efforts and remove the information from my credit report.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedTX

CBE GROUP is falsely reporting on my credit. I have never had any accounts with them. Per my research CBE GROUP is a debt collector. They are falsely reporting on my credit!! Account number is XXXXXXXX XXXX XXXX XXXX XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtNJ

I am filing this complaint against CBE Group , Inc. for reporting and attempting to collect a debt without providing proper validation. CBE Group is reporting a collection account in the amount of {$250.00} allegedly originating from XXXX XXXX XXXX. I disputed this account and requested validation of the debt. CBE Group has failed to provide : A copy of the original service agreement Billing statements supporting the balance claimed An itemized accounting of the amount owed Documentation establishing the Date of First Delinquency Proof of assignment authorizing CBE Group to collect Despite the absence of validation, CBE Group continues to report this account to credit reporting agencies. This conduct violates : 15 U.S.C. 1692g ( b ) Failure to validate debt 15 U.S.C. 1692e False representation of the character and legal status of debt 15 U.S.C.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedIL

CBE GROUP is falsely reporting on my credit. I have never had any accounts with them. Per my research CBE GROUP is a debt collector. They are falsely reporting on my credit!! Account number is XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedTX

Validation of Debt Request - CBE GROUP/CHARTER COMMUNICATIONS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedNY

I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that create d the debt. 4. Verification that you are licensed to collect debts in.

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedNY

I am disputing this account as inaccurate and request full validation, including the original signed agreement and complete payment history. If you can not verify this debt, you must delete it from all credit reporting agencies. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 1006.34, I am entitled to receive verification of the debt you claim I owe. I dispute the validity of this debt and, as such, I am exercising my rights under the FDCPA to seek verification. Please provide the following information within the next 30 days : 1. The amount of the debt claimed. 2. The name of the original creditor. 3. A copy of the agreement, contract, or other instrument that created the debt. 4. Verification that you are licensed to collect debts in

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Written notification about debtGA

I am filing this complaint regarding improper billing practices, servicing failures, and premature collection placement related to my final XXXX XXXX account balance. I was a XXXX customer with a final account balance of {$4200.00}. Prior to account closure, I specifically requested that my final bill be mailed to me rather than processed via autopay, as I wanted the opportunity to review the final charges before payment. XXXX did not mail the final bill as requested. Instead, on XX/XX/XXXX, XXXX days before the bills due date of XX/XX/XXXX, XXXX attempted to charge my XXXX XXXX card for the balance. Because the amount was unusually large compared to my normal usage, XXXX XXXX automatically flagged the transaction as potential fraud. Within minutes of receiving the fraud alert, I confirmed to XXXX XXXX that the charge was legitimate and authorized.

Read full complaint at CFPB →

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedCA

XXXX created an account in my name that I did not authorize and sent it to collections. I am an existing XXXX customer with XXXX active phone lines and did not request or consent to this additional account. I first contacted XXXX collections department about this issue in approximately XX/XX/year>. XXXX confirmed the account remained open and assigned case number XXXX. Despite this notice, the unauthorized collection account has remained unresolved for approximately XXXX months. This inaccurate credit reporting has significantly damaged my credit, lowering my score by nearly XXXX points and causing multiple credit card companies to reduce my available credit limits. It has also led to declined automatic payments and financial harm. I made multiple additional attempts to resolve this directly with XXXX, including XXXX calls requesting escalation to Fraud, Credit Reporting, or Executive Relations.

Read full complaint at CFPB →

Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedAL

CBE GROUP is falsely reporting on my credit. I have never had any accounts with them. Per my research CBE GROUP is a debt collector. They are falsely reporting on my credit!! Account number is XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedSC

CBE GROUP is falsely reporting on my credit. I have never had any accounts with them. Per my research CBE GROUP is a debt collector. They are falsely reporting on my credit!! Account number is XXXX is falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosure of investigation consumer report ; you are in violation.

Outcome: Closed with explanationTimely response

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