I am in the final month of my auto lease for a Mazda XXXX and intend to exercise my contractual option to purchase the vehicle by paying the residual value. Because my work ( traveling physician ) requires me to be temporarily out of state this month, I need a one-month lease extension in order to complete the in-person paperwork required for the purchase. My dealership advised me that Mazda Financial Services can grant short lease extensions upon request. For over XXXX month, I have attempted to contact Mazda Financial Services at XXXX multiple times per day at varying hours. Each time, I am routed through automated prompts for several minutes and then disconnected without being able to speak to a representative. The system does not provide a callback option, alternate contact method, or clear business hours. There is no email address that I can write to. I contacted Mazda Customer Experience ( XXXX XXXX XXXX ) to request assistance or escalation.…
CFPB COMPLAINT DATABASE
Toyota Motor Credit Corporation
472 real consumer complaints filed against Toyota Motor Credit Corporation at the Consumer Financial Protection Bureau in the last 12 months. 21 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Managing the loan or lease95
- 02Incorrect information on your report88
- 03Repossession71
- 04Problems at the end of the loan or lease54
- 05Problem with a company's investigation into an existing problem45
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
I financed a car with Lexus financial since the year of XXXX. Back in XX/XX/XXXX I refinance that same vehicle with my local credit union. Lexus received that check to pay the car off and misappropriated the funds in the beginning and attempted to claim that check was never sent. After further investigation, it came to their clarification that they did cast a check and the account would be updated to show paid in full. The account was updated on XX/XX/XXXX. I was supposed to receive a check back from Lexus on the overpayment on the loan after that check was cash because I had just made a car payment. I have contacted Lexus and their customer service department over six times since XXXX on the status of this check to be cut. Nobody has ever given me a clear answer, and the case has been escalated, and there has still not been an answer to when I would receive my refund.…
I am filing this complaint against Toyota Financial Services due to ongoing administrative negligence related to the XXXX XXXX XXXX XXXX XXXX of my financed vehicle. I am the primary borrower on the auto loan for a XXXX XXXX XXXX ( XXXX : XXXX ). A co-signer was included at purchase ; however, the vehicle was registered solely under the co-signers name. The co-signer is no longer present in the United States and can not participate in any title or registration processes. For over one month, I have contacted Toyota Financial Services multiple times requesting a corrective ownership authorization so that the Florida DMV may update the vehicle registration to reflect me as the rightful primary borrower. Despite repeated explanations, Toyota Financial Services continues to issue relocation authorization letters, which are incorrect and irrelevant to my request. I am not requesting a relocation or transfer to another state.…
Toyota Financial Services has received sufficient funds to fully cure my auto loan account. I have paid more than XXXX full monthly payments ( monthly payment {$590.00} ), including a {$770.00} payment on [ XX/XX/year> ]. Despite this, Toyota refuses to re-age the account and continues to show the loan as XXXX months past due and keeps the vehicle in repossession status. Toyota posted and later reversed a payment internally, misapplied subsequent payments to interest and miscellaneous, and failed to correct the account after cure. The loan is approximately XXXX year old. Continued delinquency and repossession status after cure constitutes payment misapplication and wrongful repossession risk. I am requesting immediate re-aging of the account, removal of repossession status, and correction of any inaccurate credit reporting.
b'I paid my XXXX vehicle to Toyota through XXXXXXXX XXXX XXXX payment plan in full according to the Proof Of Claim filed by Toyota. It was paid in its entirety and XXXX Plan was fully paid and completed successfully. I have XXXX XXXX XXXX trying to collect $1920.10 on behalf of Toyota and their claim is not valid. I keeep calling Toyota and they keep transferring me to XXXX XXXX They need to pay me pain and suffering and relinquish my pink stlip vehicle title. \n\nAttached are all the supporting documents that the debt has been satisfied and Toyota is still trying to collect and refuses to issue free and clear title on XXXX Vehice.\n\nKindly advise if you need anything else.\n\nSincerelyXXXX XXXX XXXX XXXX XXXX XXXX XXXX
Recent complaints
The 30 most recent complaints against Toyota Motor Credit Corporation where the consumer chose to publish their narrative.
Issue : Misleading loan payoff information and risk of wrongful delinquency reporting Complaint : I am filing a complaint regarding misleading and inconsistent information provided by my auto loan servicer, Toyota Financial Services. On multiple occasions ( Phone calls placed in XXXX, XXXX, XXXX ), I contacted the company to ask what would happen when my loan reached its maturity date. I was clearly and repeatedly told by representatives that I could continue making my regular monthly payments after the loan term ended, and that the remaining balance would simply continue to accrue interest. Based on this information, I relied on their guidance and did not prepare to pay the full remaining balance in a lump sum. I am now being told that if I do not pay the full payoff amount of approximately {$2900.00} by the end of XXXX, my account will be reported as past due.…
I financed a vehicle through Toyota Financial Services and made payments on the account over several years, including approved payment deferments and extensions. The original maturity date of the loan was extended due to these approved extensions. However, I was never provided with clear or complete disclosures explaining how those extensions would impact the total balance or final payment amount. The only information provided indicated that the final payment may be higher due to additional interest, but no specific amount or calculation was ever disclosed. In or around XX/XX/year>, my vehicle was repossessed but was reinstated shortly after. At the time of reinstatement, I paid the required amount to bring the account current. The reinstatement documentation reflected my regular monthly payment as due. I did not receive a billing statement for XX/XX/year>.…
I believe I learned that my car was repossessed on XX/XX/XXXX or XXXX. At the time of the repossession, I was not clearly informed of all available options, including the ability to work out a payment arrangement or reinstate the loan. I was led to believe that making payments would help resolve the situation and potentially restore my standing, but the actual consequences were not properly explained. There wasnt good communication and I thought Id be okay. Additionally, during the repossession process, my vehicle was damaged. This added further financial and personal stress to an already difficult situation, and I was not provided with any resolution or accountability regarding that damage. Since this incident, I have made a strong effort to remain in good financial standing and have been responsible with my obligations. However, my credit score continues to be significantly impacted by this event, and I do not feel the situation was handled in a fair or transparent manner.…
I am formally disputing the response provided by Mazda Financial Services to my complaint ID XXXX, as it does not address the core issue of my complaint. My dispute is not about the existence of a lease-end balance. Rather, it is about the inaccurate reporting of this account as a collection/settled debt, when it should not have been referred to collections in the first place. I have documentation ( attached ) demonstrating that the balance in question was not yet due at the time XXXX referred the account to a collection agency. Because the account was not delinquent, it was not eligible for collection activity. As a result, the subsequent reporting of this account as a collection and settled for less than full balance is inaccurate. XXXX response does not address this issue. Instead, they only confirmed that a balance existed and that I later agreed to a settlement.…
I have video that I am unable to upload because it's too large. When I receive an email, I will attach it to the reply. Summary of Complaint I am filing this complaint regarding the servicing of my auto loan by Mazda Financial Services and the conduct of XXXX XXXX of XXXX. I made consistent good-faith efforts to comply with my loan obligations. However, due to dealership misrepresentations, financing delays, and later servicing and communication failures, my account was placed into a delinquent status and ultimately resulted in repossession under circumstances I dispute. XXXX Financing Delays and Misrepresentation at Origination On XX/XX/XXXX, I signed a retail installment contract at XXXX XXXX XXXX XXXX XXXX sales representative XXXX XXXX and XXXX XXXX XXXX XXXX XXXX Following execution of the contract : I was unable to establish an account to make payments. I contacted both XXXX XXXX and XXXX XXXX multiple times.…
My leased vehicle was rear ended and totaled. Over the past approximately XXXX months, I have been attempting to resolve a balance discrepancy with Mazda Financial Services regarding an alleged remaining balance of approximately $ XXXX {$2600.00} after an insurance payment was made pursuant to a letter of guarantee. During this time, I spoke with more than 10 representatives across multiple calls, spending several hours attempting to confirm whether this balance was valid. I received inconsistent and conflicting information throughout this process. On at least one occasion, a representative explicitly told me that I did not owe the balance and instructed me not to make a payment. I was also told that I would receive written confirmation of this, which I never received. Despite this, I continued to receive communications stating that a balance was due. When I contacted Mazda Financial Services again for clarification, I continued to receive conflicting information.…
XXXX XXXX XXXX XXXX XXXX XXXX BUSINESS XXXX XXXX XXXX XXXX XXXX XXXX ACCOUNT # XXXX Amount {$93000.00} Subject : Formal Dispute Incorrect Personal Credit Reporting of Business Loan To Whom It May Concern, I am writing to formally dispute the reporting of an auto loan associated with my business that is currently appearing on my personal credit report. On XX/XX/2026, I entered into a financing agreement through XXXX XXXX of XXXX for a vehicle intended strictly for business use. At the time of the transaction, I made it clear that the loan was to be structured and reported under my business, not as a personal obligation. I was explicitly informed that the account would report only to my business credit and would not appear on my personal credit report unless there was a default. Contrary to these representations, this account is now being reported on my personal credit profile. This is inaccurate and does not reflect the terms as they were presented to me at the time of signing.…
I recently discovered an auto lease account reporting on my credit under the creditor XXXX XXXX Credit ( Toyota MTR ) that I do not recognize and did not authorize. This account is being reported as an auto lease with missed payments, which is negatively impacting my credit score. I have never applied for, signed, or agreed to any lease or financing contract with this company for any vehicle. I did not provide consent, identification, or signature for this account. I also have no knowledge of the vehicle, lease terms, or any related transaction. Based on this, I believe this account is the result of identity theft or a serious reporting error. After noticing the issue, I disputed the account through the credit reporting system, but it was not properly resolved and continues to be reported inaccurately. This is causing ongoing harm to my credit profile due to false late payment reporting on an account that does not belong to me.
I am submitting this complaint regarding an account that was opened and/or used without my authorization during a dealership transaction when I purchased my vehicle. After discovering this account, I contacted the original creditor by phone and reported that the account was the result of identity theft or unauthorized use. During that call, I was informed that the account would be closed. The account was subsequently closed ; however, a remaining balance was still left on the account for charges that I did not authorize or incur. Despite reporting this issue and being told the account would be handled, this balance was later sold or transferred to a debt collector, XXXX XXXX XXXX, and is now being reported as a collection account on my credit report. I have never authorized or used this account, and I did not incur the charges that make up the remaining balance.…
I am filing a complaint regarding the handling of my lease account by Mazda Financial Services and the repossession of my vehicle without proper communication or documentation. In XX/XX/XXXX, I contacted Mazda Financial Services regarding financial hardship and was informed that my lease payments could be deferred for two months and that my lease maturity date would be extended accordingly. I relied on this information and believed the deferral had been approved and processed. At no point during that conversation was I informed that additional documentation or a fee was required to complete the deferral. There was also no follow-up communication advising me that the deferral had not been processed or finalized. On XX/XX/XXXX, my vehicle was repossessed without any prior written warning or notice. When I contacted Mazda Financial Services during the repossession, I was told that the deferral had never gone through and that they had attempted to call me multiple times.…
Toyota financial refused to work with me after me and a significant other separated. I did not have access to the accounts and started charging me additional fees for using their automated system that worked poorly and sometimes even had to speak with somebody over the phone and would charge me an additional fee. The first fee was XXXX and then if I had to speak with a representative would be XXXX dollars for years. I have recently understood that is against the law against the consumers act. I did not know this and this was happening forever. I fell on a desperate times one thing led to another and eventually they took my vehicle. I have recently found out that what they did was illegal by charging me extra fees on top of just trying to make my car payment and they would not open or separate my car from my previous partner. Ive informed them that what they have done is actually against the law that was weeks ago. I still not have heard back from them. They have destroyed my credit.…
The auto loan/lease for a XXXX XXXX XXXX XXXX was paid in full on XX/XX/XXXX. On that same date XXXX Lease Trust issued a document confirming that it no longer claims a security interest in the vehicle and released the lien. A court-filed agreement governing the vehicle states that title to the vehicle is to be held in my name, while a third party would pay the balance of the purchase price. Payment by a third party was anticipated and does not transfer ownership. Despite the lien release and the court agreement identifying me as the owner, Toyota Financial Services mailed the Certificate of Title to a third party. When I later contacted Toyota, representatives stated that Toyota can only issue the title to the person who paid. This statement is incorrect because the lenders role after payoff is only to release the lien ; it does not determine ownership or redirect title based on who paid the balance.…
On XX/XX/XXXX Misrepresentation & Price Packing ( Texas DTPA Violation ) In XX/XX/XXXX, XXXXXXXX XXXX XXXXXXXX advertised this vehicle online for {$31000.00}. Upon arrival, the dealer admitted the car was a " return '' ( Used ). Despite this, they processed the financing through XXXX as a 'New ' vehicle to justify a total contract price of over {$52000.00}. This reflects over {$21000.00} in fraudulent price packing. I am demanding a Reformation of the Contract to the advertised price of {$31000.00}. 2. Failure to Apply Warranty Refunds ( CFPB Consent Order 2023-CFPB-0015 ) I canceled all protection products except XXXX. XXXX claims refunds were applied, yet my balance remains at {$30000.00} despite having paid over {$15000.00} in cash. If applied to principal, the balance should be approximately {$16000.00}. If applied to payments, the account should not be " Past Due. '' XXXX is illegally withholding my refunds while charging interest on an inflated principal. 3.…
I am filing this complaint because I was a victim of an unfair and deceptive trade-in practice during the purchase of my XXXX XXXX. During the negotiation, a specific trade-in value was agreed upon for my previous vehicle. However, the company later deducted {$1000.00} from that amount, claiming the car had 300 miles. This adjustment was never part of the original agreement, and {$1000.00} for only 300 miles is completely unjustified. I feel scammed by this transaction. I am requesting a fair resolution : that the {$1000.00} credit be honored and applied to my account balance as originally promised. ''
Around XX/XX/XXXX I was contacted by the company about a debt wanting to be collected and was asked was i aware of it. I told them no I was Just recently released from incarceration. During this conversation they did not identify who i was speaking to when i asked theyre response was im trying to reach XXXX instead of announcing who they were and what they were calling about so i proceeded to ask them for a validation of debt letter they kept asking was I aware or familiar with the debt i told them no and once again asked if they can provide me with a letter of debt validation at that point they complied to send it and since then i havent received it. Im asking for this debt to be removed from my credit report
I am an active-duty service member serving in the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) status under Title 32 orders beginning XX/XX/XXXXXXXX for a three-year period. I financed a XXXX XXXX XXXX through Toyota Financial Services in XX/XX/XXXX, prior to entering these active-duty orders. I have repeatedly contacted Toyota Financial Services requesting review for protections under the Servicemembers Civil Relief Act ( SCRA ), which caps interest at 6 %, deferred payments, and requires a court order before repossession of property for debts incurred prior to XXXX XXXX. I have also asked them to review the XXXX XXXX and XXXX XXXX provisions that provide additional protections for service members. Despite multiple communications, Toyota Financial Services representatives have refused to acknowledge or meaningfully review these protections.…
XXXX XXXX XXXX is knowingly furnishing, collecting, and defending a debt that its own records prove is not capable of verification. This is no longer a billing dispute. It is a demonstrated failure of furnishing accuracy, accounting integrity, and UCC compliance. Toyotas response to this complaint confirms the violations. 1. Toyota submitted two official documents to the CFPB that state different principal balances for the same loan and time period : {$30000.00} ( Redemption Notice XX/XX/year> ) {$30000.00} ( Deficiency Calculation XX/XX/year> ) Toyota offers no reconciliation, no explanation, and no correction. A furnisher that can not state the correct principal balance can not legally verify, report, or collect the debt. Continued reporting under these conditions is per se inaccurate. 2. Toyotas own ledger shows multiple loan balance increases after payments, after repossession, and after charge-off.…
I disputed this Toyota Financial Services auto loan with both the credit bureaus and directly with the furnisher from XX/XX/XXXX through XX/XX/XXXX. Despite multiple disputes, the account continues to report inconsistently across bureaus. XXXX has deleted the account, yet it remains on XXXX and XXXX with materially conflicting information. The reporting is not uniform and raises serious concerns regarding accuracy and reinvestigation procedures.
I am submitting a complaint regarding the handling of my XXXX claim by Lexus Financial Services after my vehicle was declared a total loss. I have been a customer with Lexus Financial Services for more than XXXX years and financed a XXXX XXXX IS XXXX through XXXX of XXXX. According to my retail installment contract, the total amount financed was approximately {$29000.00} with XXXX monthly payments beginning in XX/XX/XXXX. Prior to this loan, I originally leased the vehicle and then purchased it once the lease ended. Over the years I have essentially paid for this vehicle twice through leasing and financing. I also purchased XXXX coverage through the dealership specifically to protect me in the event that my insurance settlement did not cover the remaining loan balance. Unfortunately, my vehicle was recently totaled.…
Toyota Motor Credit Corporation has stated that they are unable to locate the account based on the information provided. However, this same account continues to be reported on my consumer credit reports with a balance of approximately {$17000.00}. If Toyota can not locate or identify the account internally, it raises serious concerns regarding how they are able to verify and continue reporting the account to the credit bureaus. For clarity, the account being reported relates to a XXXX XXXX XXXX that was financed through Toyota Motor Credit Corporation. The account currently appears on my credit reports with a deficiency balance of approximately {$17000.00} following a repossession. If Toyota requires additional identifiers to locate the account, they should already possess the necessary identifying information since they are actively furnishing this account to the consumer reporting agencies. At this time I am requesting that Toyota Motor Credit Corporation either : 1.…
Date of Call : XX/XX/year> Time of Call : XXXX PM XXXX Phone Number : XXXX Agent Name : Unknown I am filing a complaint regarding misleading and abusive conduct by a debt collector. On XX/XX/year> at approximately XXXX XXXX XXXX, I received a phone call from the number XXXX. The caller stated that the matter was really important and a life matter. At that point, the caller had not disclosed that the call was related to debt collection. The caller asked me to confirm my identity. After I confirmed that I was the person they were asking for, the representative then stated that the call was regarding debt collection. Because the caller had described the matter as a life matter, and because I am currently in XXXX and undergoing XXXX XXXX, I asked whether this was actually a life-or-death matter. The representative responded rudely and said yes, which I believe was misleading. Immediately afterward, the representative asked if I was willing to pay the alleged debt.…
" I am filing a formal complaint against XXXX. XXXX, XXXX for predatory and deceptive practices regarding my XXXX XXXX lease. My contract ( XXXX XXXX ) shows a massive total of {$19000.00} applied at signingconsisting of my {$5000.00} cash down payment and {$14000.00} in rebates. Despite this huge credit, the dealership inflated the Gross Capitalized Cost to {$49000.00} by forcing {$4100.00} in 'optional " products ( Section XXXX & XXXX : {$2900.00} for a Service Contract and {$1200.00} for GAP ) that were never clearly explained. They essentially 'stole ' my down payment by padding the price with these high-commission extras. They have refused to provide a transparent breakdown or justify why my {$12000.00} in total credits didn't significantly lower my monthly payments. I demand a full investigation into this lack of transparency and the deceptive handling of federal XXXX incentives and personal funds. ''
I was notified on XXXX26 that XXXX is now reporting my voluntary surrender as a repossession theyve been reporting since 2020 as a voluntary surrender after I made arrangements with them and they join promising me that they would remove it from my credit report when I tried to dispute it the week of XX/XX/XXXX they decided as a penalty to start reporting it as a repossession, and not a voluntary surrender it was and always has been a voluntary surrender an absolutely lie on my credit report. I made arrangements with them to hand them my keys have the car picked up called many many times XXXX and explain the situation and they agreed that it was a voluntary surrender, not a repossession, and that they would not report it to the credit bureau
i entered into a consumer credit transaction and later found out it was fraudulent. On XX/XX/XXXX of XXXX i was approved for credit finance at XXXX XXXX for a new XXXX XXXX. In the amount of {$38000.00}, amount financed. This was done using my Social Security Number without my consent. The Finance charge was {$8700.00}. The Federal Truth and Lending Disclosure was included in the retail instalment sale contract not the bill of sale. It clearly states that I may buy the Vehicle with " cash or credit '' not both. regardless of the car being completely financed except for the Finance Charge. A down payment was made necessary by the dealer and they would not continue unless a cash payment ws made on the spot. {$15000.00} was paid. That covered the Finance charge that was left and some. But somehow XXXX XXXX tricked us and heisted my identity and contracted a Third-party by the name of XXXX XXXX XXXX XXXX He now has us tied down to yet another contract with this Third-party.…
Date XX/XX/year> Your Name XXXX XXXX Your Address XXXX XXXX XXXX XXXX XXXX XXXX City, State Zip To Whom It May Concern, I am writing regarding an account on my credit report that your company is reporting. Creditor : XXXX XXXX XXXX Account Number : XXXX Under the Fair Debt Collection Practices Act, I am requesting validation of this debt. Please provide the following : The original signed contract Complete payment history The name and address of the original creditor Proof your company has the legal right to collect this debt The full account number Until you provide proper validation, this account is disputed. If you can not validate this account, please remove it from all credit reporting agencies immediately. Sincerely, XXXX XXXX
I am filing a complaint regarding my Toyota Financial Services auto loan for a XXXX XXXX XXXX. The vehicle was repurchased by the manufacturer under a Lemon Law buyback. I surrendered the vehicle on XX/XX/XXXX and signed all required surrender documents. I also provided a certified check in the amount of {$8400.00} for the mileage offset as required by the settlement. According to the buyback agreement, Toyota Motor Sales, USA is responsible for paying off the remaining loan balance directly to Toyota Financial Services. However, my loan account still shows an active balance and past-due payments even though I no longer have possession of the vehicle and have fully complied with all requirements. This delay is outside of my control and I am concerned about potential negative credit reporting.…
" I am filing this complaint against Toyota Motor Credit Corporation regarding predatory and misleading financing on my XXXX XXXX ( XXXX ending in XXXX ). On XX/XX/year>, I was charged a high XXXX % APR. The dealer misrepresented my credit profile to justify this rate. My actual XXXX Score XXXX was XXXX ( categorized as 'XXXX ' by XXXX ) on XX/XX/XXXX, and is XXXX today. I was never provided the legally required Credit Score Disclosure Notice. Additionally, while XXXX has already acknowledged the cancellation of {$3500.00} in optional products ( Case # XXXX ), they have not corrected the interest rate. I demand a formal review of my credit tier and a rate reduction to match my actual creditworthiness. ''
I am filing an escalation regarding my complaint against Toyota Motor Credit Corporation. Toyota requested additional time to respond to my complaint but has still failed to provide any documentary proof validating the balance they are reporting to the credit bureaus. This account continues to appear on my credit report as a {$17000.00} balance despite the fact that Toyota has not produced a single document verifying the accuracy of the debt. Instead, Toyota requested additional time while continuing to allow damaging information to remain on my credit profile. If Toyota can not provide verifiable documentation proving the accuracy of this account, then the continued reporting of this balance is negligent and potentially a violation of federal consumer protection laws. I am requesting that the CFPB require Toyota Motor Credit Corporation to either : 1. Provide complete documentary proof validating the account and balance being reported, OR 2.…
I am an XXXX XXXX servicemember who entered XXXX XXXX on XX/XX/year>. My auto loan with Toyota Financial Services was opened prior to XXXX XXXX with an APR of XXXX %. Under the Servicemembers Civil Relief Act ( SCRA ), my interest rate should be capped at 6 % and any interest above 6 % must be forgiven. I submitted my SCRA request but the loan still reflects a 24 % APR. I am requesting confirmation that my interest rate has been reduced to 6 %, excess interest forgiven, and my payment recalculated.
I just did a whole new complaint against XXXX XXXX I mean yeah XXXX XXXX in New York but the bank and I got it was closed for some reason and they did not answer my questions and then they reply what I needed them to do I want my car back they did an illegal repossession on my car and all they asked me for the information that they need it because they obviously they couldn't find my information on their computer so I sent you back the information and you close my account you did with XXXX which I want to do but they haven't said anything because they haven't even did anything they took my car without illegally they patented money on my on my application when I when I apply for that car they gave me a XXXX XXXX and and in the charged me or no the whole XXXX I only make {$1000.00} a month they add almost XXXX plus on my on my on my application so they padded money and they did for you because a lot of them papers are not correctly so I'm here to give you the information they need it…
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