USAA

I am disputing an unauthorized wire transfer of {$3800.00} from my bank account that resulted from account takeover and computer compromise, not consumer authorization. I did not initiate, approve, or benefit from this transaction. At the time of the wire transfer, my personal computer had already shown signs of compromise, and I had recently been the victim of confirmed financial fraud involving other accounts. I reported suspicious activity to the bank and requested that the transaction be reversed ; nevertheless, the wire was completed without my consent. The bank denied reimbursement without requesting additional information from me and relied solely on the fact that the transaction originated from my IP address. This reasoning ignores well recognized forms of fraud, including malware and remote access attacks, which can produce transactions that appear technically valid while remaining unauthorized by the consumer.…

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Issue : Bank closed my fraud dispute despite clear evidence of unauthorized charges Summary : USAA denied my fraud claim for multiple unauthorized XXXX charges on XX/XX/year>, totaling {$680.00}. The denial was based on Microsofts compelling evidence, which incorrectly assumes I made the purchases. The evidence actually shows the transactions were made from an XXXX console in XXXX, using an email account that was hacked months earlier. Details : My email XXXX was hacked in XXXX XXXX. The hacker changed the recovery email and phone number, locking me out. The XXXX evidence packet shows the purchases were made using this hacked email. The console used is located in XXXX, XXXX XXXX, XXXX, XXXX address XXXX. I have never been to XXXX and do not own an XXXX. The XXXX account name listed ( XXXX XXXX ) is not mine. The card was added to the XXXX account on XX/XX/year> during the period my email was compromised. USAA ignored these mismatches and denied the claim.…

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I ordered a Teller Check on XX/XX/XXXX. USAA told me it would take 2 business days including the day ordered which would have been XX/XX/XXXX to mail out. As of XX/XX/XXXX - I called 5 times and was told 5 different things from 5 different agents. 1 - Told me check had processed yet. 2. Told me it was shipped and my tracking number was in my online documents- this was lie. 3. Told me if they reissue check ( stopped rep right there and hung up ) as she was clueless. 4. Provided me a tracking number of another members check being sent to XXXX, I am in XXXX. 5. Resolution department- did nothing. USAA misrepresents their process and their agents lie about mispresent material facts. How can they keep getting away with being managed this poorly. I would like someone from the bank to call me and explain how a simple process of getting a teller check became this much of a mess.

XXXX XXXX XXXX XX/XX/XXXX : {$6.00}, {$180.00} XX/XX/XXXX : {$1.00}, {$260.00}, {$170.00}, {$220.00}, {$260.00}, {$120.00} XX/XX/XXXX : {$210.00} 9 total charges all in a 3 day time span. My bank has stated that first dispute they sent me by bank statement. Once I called and spoke to a representative Monday XX/XX/XXXX I was told the transaction occurred on a mobile device. Then XX/XX/XXXX the second dispute team said my physical card or chip was inserted but my card is on my person in North Carolina. All these transactions took place in XXXX and XXXX. The dispute for XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX was {$220.00} at XXXX on XX/XX/XXXX and XXXX XXXX XXXX in XXXX XXXX XXXX XXXX was {$260.00} on XX/XX/XXXX less than XXXX mins apart. The XXXX XXXX Il restaurant closes at XXXX XXXX and my card information was not charged until XXXX XXXX.…

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On XX/XX/2025, I attempted to deposit cash at a USAA ATM. I inserted approximately {$1800.00}. During the transaction, the ATM prompted me to add more cash. I attempted to insert an additional {$510.00}, which was rejected and returned. The ATM then ended the session, returned my card, did not confirm the deposit, and did not print a receipt. I attempted to deposit again at the same ATM, but the deposit option was unavailable, so I used a nearby USAA ATM. USAA conducted multiple investigations and concluded that no error occurred. However, they did not provide ATM balancing totals, overage/shortage data, or detailed audit findings related to the malfunction during the deposit process. The transaction involved an interrupted deposit session where the ATM retained the initial cash without completing the transaction.…

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In XX/XX/XXXX I received written confirmation from USAA Federal Savings Bank stating explicitly : 'No interest will accrue during the extension period ' on my recreational vehicle consumer loan. My complete payment history obtained directly from USAA proves interest accrued anyway. The following payments were entirely consumed by interest with XXXX dollars applied to principal : XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} XX/XX/XXXX {$780.00} Total payments entirely consumed by interest : {$10000.00} Over 6.5 years I have paid approximately {$41000.00} in total interest on a {$75000.00} loan. Despite making 78 payments totaling approximately {$53000.00} my current balance remains {$62000.00} only {$12000.00} less than the original loan amount.…

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I opened case XXXX previously because USAA restricted XXXX accounts without any just cause, warning or purpose. The accounts were subsequently unfrozen when they received my CFPB complaint, but today XX/XX/year> they were restricted yet again. I believe they froze them once again to trick CFPB into believing they remedied the issue when they did not.

I am submitting this complaint regarding USAA Federal Savings Banks handling of an extended fraud review and account restriction involving legitimate XXXX XXXX money orders that I deposited into my checking account while traveling abroad in XXXX. I reside in XXXX, Florida, and was visiting family in XXXX, Florida, where I sold my vehicle and purchased the XXXX XXXX money orders that are the subject of this complaint. Following the sale of my vehicle in Florida, for which I received a cash payment, on XX/XX/2026, I purchased XXXX XXXX money orders at the XXXX XXXX desk inside a XXXX store in XXXX, Florida. Because there was no USAA location or affiliated physical cash deposit facility within more than three hours of my location ( the nearest option being XXXX, Florida ), I converted the cash into XXXX XXXX money orders for deposit into my USAA accounts.…

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I am filing this complaint against USAA regarding the mishandling of my auto insurance claim following a serious motor vehicle accident that happen on XX/XX/year>. At the time of the accident, I was operating my sons insured with USAA vehicle, and me and my other son who has special needs and is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was a passenger. Both of us sustained injuries. USAA determined that I was at fault and denied my medical claims. However, USAA representatives explicitly stated that my sons medical expenses would be covered under the policy. Despite this clear representation, USAA has failed to pay any of my and my sons medical bills. I have been getting calls from the billing department about our medical bills. My son bill total is {$16000.00}, and my total bill is {$18000.00}. My son policy includes Medical Payments ( XXXX ) coverage, which applies to passengers regardless of fault. As an injured passenger, my son is entitled to these benefits.…

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From XXXX XX/XX/2026 through XXXX XX/XX/2026 USAA conducted behind the scenes work to its online bill payment system. On XXXX XXXX the system went live with no prior notification to customers of what the impacts or changes would be. Into order to access a customers bill payment screen, the customer is required to accept updated terms and conditions. Additionally the company changed the process of paying bills, withdrawing funds from the customer account several days prior to the bill due date- this is a significant change in the process and the company gave no prior notification. The company furthermore informed its customer service representatives to expect complaints to come in due to early withdrawal policy change, as I was informed by the representative I spoke with.…

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On XX/XX/2026, I went to a XXXX XXXX XXXX ATM to withdraw {$1000.00} and {$600.00}. I only received the XXXX. But my USAA account showed that I received both sums. I disputed the transaction and was temporarily granted a credit but XXXX XXXX XXXX says they provided proof to USAA claiming I received both sums. Neither institution has provided any documentation that proves I received the money. I am filing a police report to obtain footage, but figured this way may work as well.

I spoke to the low life scum of the earth staff at USAA. They are the worst people in the world a company of low life thieves that prey upon the US citizens. I spoke to a representative established a payment plan for services then they subsequently cancel my policy and then charged me a higher rate to reinstate it in 24 hours. These people are the scum of the earth the western culture is full of vile criminals and it will fall. Dealing with USAA and the disrespect is the motivation I need to put all my effort to leaving this XXXX XXXX. These people cancelled my insurance and then charged me XXXX dollars more per month to reinstate it for a service that is a complete scam. This all will fall very soon. It has to be illegal to give different prices for the same service. It is a complete scam.

I purchased the car and from the very beginning it has been problems. All the paperwork was stolen. I finance through USAA using the dealership phone. I now do not believe that it was USAA people in fact scammers. The title and XXXX XXXX came back three times wrong. And the paperwork keeps getting stolen from car. XXXX XXXX broke into car and put tracking device on car. A new key was made of the car. I want to know who car is this vehicle. XXXX type XXXX The loan paperwork was stolen money was being drafted from checking account. They have established a fake XXXX Account with USAA supposed to be paid out of that account. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Auto insurance policy XXXX LOSS PAYEE VEH 10 USAA Federal Savings Bank, XXXX OH What does that mean? I have the car outside. Is this car stolen and XXXX XXXX XXXX XXXX SC sale me a stolen car from point of delivery? XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Something is not right? request assistance.

My USAA Federal Savings Bank account has experienced repeated and ongoing access lockouts beginning XX/XX/XXXX and continuing through XX/XX/XXXX. Additional incidents occurred on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( multiple disable/enable cycles ), XX/XX/XXXX, and XX/XX/XXXX. During several of these events, my account was temporarily restored only to be locked again shortly afterward, creating a recurring cycle of inability to access my funds or use online/mobile banking services. I contacted USAA approximately XXXX times during this period, speaking with both fraud/security representatives and supervisors. I repeatedly reset my login credentials ( username, password, and PIN ) as instructed. Despite these efforts, the issue continued to recur. On XX/XX/XXXX, a USAA supervisor acknowledged that the issue had been mishandled and should not have continued. However, my account was locked again on XX/XX/XXXX.…

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I have made several deposits in my account with USAA. The most recent one was done on XX/XX/year>. I was only allowed access to minimum funds immediately yet the check shows it was posted to my account on XX/XX/year>. However they will not allow me access to any of the remaining funds for another 5 days. This is a reoccurring problem. I deposit check they may allow or may not allow access to funds immediately while 95 % of the funds are held for 7-10 days even through the check is cleared and posted and able to be accessed they refuse it. Time and time again. Even when the check is from another USAA account they still place hold on my deposits for 7-10 days. Should be no reason for that.

Dear Consumer Financial Protection Bureau, I am writing to file a complaint regarding my banking experience with USAA. On XXXX XX/XX/year>, I applied for an auto loan using their mobile app. After submission, I was unexpectedly logged out of my account. USAAs system prompted me to provide photo ID verification, locking me out of my accounts. Despite providing my picture id, which was accepted by their website, and speaking with their fraud department and Customer Resolution Teams in USAAs security and customer service departments, they indicated I would be locked out for up to seven days. This has left me unable to access my funds, causing a significant inconvenience. Additionally, I was told by their security members resolution team that anytime I try to add a new product, such as a checking account or auto loan, it will trigger a fraud alert and lock me out of my accounts for up to 7 days. I have been a USAA member for over 20 years and recently retired from the XXXX.…

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On XX/XX/year> I reported unauthorized/fraudulent transactions on my account. The bank USAA issued provisional credit during the investigation, but instead of crediting my account, the funds were provided to the fraudulent party. The bank has now denied recovery and is refusing to reimburse me. I believe the bank failed to properly follow Regulation E requirements for error resolution and provisional credit handling. I am requesting a full reimbursement of the disputed amount and documentation showing how the investigation was conducted and how the provisional credit was handled. During this investigation process, I have had my XXXX check taken for me as well as other deposits. USAA never notified me of any fraudulent activity happening in my account. Their security system never alerted me of the irregular activity I had fraudulent scammers in my account for two days before I finally contacted USAA about an update of this situation.…

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I had tax money deposited into my savings so when I need to make transactions I'd transfer funds to the account I'm making the charge on XXXX then " the bank '' would transfer out funds from another accct Ending in XXXX that I had tithe money sitting in to cover the same transaction however the money disappears. So where is the money? If I covered myself and the bank supposedly covered me the overage should be there and its NOT. They stealing my money then sending a letter to my inbox saying the transfered the funds but can't tell me to cover what. Then it's happening on days that I haven't even had any activity. For the life of the account XXXX yrs I've not seen this happen so why is it happening now!?

I paid off my USAA loan on XX/XX/year>, with an electronic check for {$10000.00}, the payoff at the time was {$10000.00}, creating a credit balance of {$400.00}. USAA is refusing to give me access to the overpayment of funds for almost a month after they received the payment ( XX/XX/year> is the date of availability ). I am receiving multiple late fees because of the strain this has put on my finances. Of the {$400.00} I'm receiving back, I now have to pay {$220.00} in late fees. That {$400.00} was supposed to have paid bills, not put me farther behind. No one at USAA is willing to help me in this situation. No one notified me at the time of payoff that this would happen. I know reg cc covers deposit accounts, but what's covering loans and why are they able to hold my funds for a MONTH?

I changed my phone number at the end of XXXX. Since then, my XXXX does not work, nor does my XXXX XXXX using any of my USAA accounts. When I called, they said I had changed my phone number and that I had to wait 45 days to use XXXX or XXXX XXXX associated with my account. I called multiple times and tried to escalate, but they said there was no way around this process. There isnt a way to digitally add the card to my wallet either. I can not use the money in my accounts unless I go to an ATM and withdraw the actual cash- and I dont have the physical card. I didnt receive a warning that this would happen when my phone changed and then wont help me

Over the last several months, I have been unable to use my debit card at any grocery store. This includes XXXX, XXXX, XXXX, XXXX XXXX, local grocery store. My card works at every other establishment. I have contacted USAA several times to try and resolve the issue. Each time I have called, they have told me they dont have an answer for my issue and I have spent 3 hours on the phone trying to resolve this with them. I attempted to cancel my card and get a new debit card which didnt work. I have also attempted to create a whole separate checking account which also didnt resolve the issue. The last time I called, USAA told me it was their AI system flagging any transaction at a grocery store and not authorizing the transaction. They told me there is nothing they can do and gave me no options to resolve. Each time I called, they claimed to document the issue and raise it to their superiors and that never occurred.

On XX/XX/2026, I attempted to use my USAA Visa debit card and it was declined. I went onto my mobile app and it said my accounts were restricted savings and checking. I was unable to stop my work check deposit it went in the following morning, no one would give me an answer just that it was under review for fraud. My account has been hacked many times. I currently have {$2100.00} in my checking and {$1000.00} in my savings they say they are waiting for a dispute that has been ongoing for months to clear and the dispute that they are trying to dispute is actually a credit card that I have intern put into a debt consolidation program and a payment was made after that which is why it was being disputed I have called multiple times. No one gives me answers. I just keep getting told I have to wait 60 days and then possibly another 60 days to get my money. I have bills to pay. I have banked with these people for almost 19 years. No one seems to care.

I spent XXXX separate days on calls, most recently XXXX hours on XX/XX/XXXX - was transferred XXXX different times, and ultimately ended up talking to someone named XXXX XXXX XXXX who knew absolutely nothing. Refused to give me a XXXX call back. Context - starting in XXXX, then XXXX, then XXXX, someone has stolen my XXXX account details and is fraudulently attempting charges BEFORE the card is even activated. I call USAA, they just issue a new card, before the new card even arrives - more fraudlent charges are attempted. I cant even activate the card or use it at this point. Most recent XXXX were XX/XX/year> and XX/XX/XXXX. Which I called both XX/XX/XXXX, and XX/XX/XXXX. XX/XX/XXXX was useless, I spent XXXX hours on the phone, transferred from regular service to security XXXX to credit card services to member resolution to fraud. Noone could do absolutely anything.…

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I am filing a formal complaint against USAA Federal Savings Bank for willful non-compliance with the FTC Holder in Due Course Rule ( 16 CFR 433 ) and for engaging in Unfair, Deceptive, or Abusive Acts or Practices ( UDAAP ). I financed a vehicle through USAA ( XXXX # XXXX ) for {$48000.00}. The vehicle was sold to me by a dealership and has subsequently been identified as substantially impaired, triggering state Lemon Law / defective product liability. My Promissory Note with USAA contains the federally mandated FTC Holder Rule clause, which explicitly dictates that the creditor ( USAA ) is subject to all claims and defenses I have against the seller. Consequently, because the fraudulent act of the seller allows for the unwinding of the purchase contract, USAA is legally bound to the same restitution. On XX/XX/year>, a USAA Member Advocacy representative ( " XXXX '', XXXX. XXXX ) formally denied my demand to freeze the loan and cease credit reporting.…

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I am a customer of USAA ( Auto Loan Account : XXXX XXXX ). USAA is actively violating the Fair Credit Reporting Act ( 15 U.S.C. 1681s-2 ). Let me be absolutely clear so there is no confusion : I was paying this bill on time and in perfect compliance. My account was flawless. But when my vehicle catastrophically broke down and remained incapacitated for 34 days, I started utilizing the law. If I simply stopped paying my bill without legal justification, USAA would repossess my car. There would be no hard feelingsits just business. Conversely, when the vehicle is statutorily defective and the FTC Holder in Due Course Rule ( 16 C.F.R. 433 ) dictates that I am legally permitted to withhold payment against a defective asset, USAA must respect that boundary. There should be no hard feelingsI am simply following the letter of the law, and USAA is obligated to do the same. I want to make it absolutely clear exactly who USAA is automating their systems against.…

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Issue : Fraudulent auto loan / funds disbursed to non-existent dealership Company : USAA Federal Savings Bank Complaint : On XX/XX/year>, I entered into what I believed to be a legitimate vehicle purchase through an online dealership operating as XXXX XXXX XXXX XXXX. After agreeing on terms, I completed a USAA auto loan application on their app platform and the dealership provided a purchase agreement. The purchase agreement listed a different entity name ( XXXX XXXX XXXX XXXX ). This discrepancy was not explained, and no verification or clarification was provided by USAA prior to disbursement of funds. I believed this company to be a parent company or financial arm of XXXX XXXX XXXX XXXX. On XX/XX/year>, I was informed by the dealership that an XXXX transfer had been requested. On XX/XX/year>, I was notified that USAA disbursed the loan funds via XXXX. I was told the vehicle would be delivered on XX/XX/year>. The vehicle was never delivered.…

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I am filing a complaint regarding my account with USAA Federal Savings Bank, which was restricted approximately 34 months ago due to suspicious activity. At that time, I was informed that USAA would no longer continue a banking relationship with me and that my account would be closed. I was explicitly told that a check containing my remaining account balance would be issued within 6090 days. After waiting, I followed up and was told by a representative that a check had been scheduled to be sent on the XXXX. I allowed additional time for mailing but never received anything. After not receiving the check, I contacted USAA again ( XXXX, XXXX ) and was then told that : 1. My account had not even been closed, and 2. No check had been issued at all This directly contradicts the information I was previously given. Now, after several months of waiting, I am being told that my funds are being turned over to the state as unclaimed property instead of being returned to me directly.…

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I have been a USAA member for approximately 14 years and have maintained my account in good standing throughout that time. Over the course of my membership, I have submitted disputes only when necessary, specifically in cases where merchandise was not received or was materially different from what was ordered. In each instance, I acted in good faith by attempting to resolve the issue directly with the merchant first and by providing supporting documentation to USAA. Many of these disputes were investigated and resolved in my favor, confirming that the claims were valid. Recently, USAA restricted my account and informed me that my account is being reviewed and/or closed due to dispute activity. I was not provided with a clear explanation identifying any specific wrongdoing or misuse of the dispute process. As of now, my funds are being held, and I am unable to access my money.…

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Company told me up to XXXX business days before I got the documents. I was called by an individual claiming to be with USAAs fraud detection and investigation department. I was notified of an attempt to access funds from my account. The person on the phone said his name was XXXX XXXX. He then explained how there has been XXXX to XXXX different USAA members that this has happened to at the particular branch they claimed had an attempt to access the account. I was led to believe that they were working with the local police department and were organizing a sting type of operation. I was asked to rush to the bank down the road from my place of employment. He then asked me to make note of any thing that felt out of place.they directed me to fill out a deposit slip and tell the teller that I wanted to make a cash advance from my debit card.…

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I am the victim of a sophisticated, long-game impersonation scam in which a fraudster posing as a representative of a legitimate aviation business ( XXXX XXXX XXXX XXXX XXXX ) earned my trust over an extended period. I subsequently wired {$4100.00} from my USAA Federal Savings Bank account for an aircraft engine core to a XXXX XXXX, XXXX. account held under the fictitious identity of " XXXX XXXX, '' address XXXX XXXX XXXX, XXXX, PA XXXX. Upon recognizing the fraud, I immediately initiated a recall and reported the fraud to both USAA and XXXX XXXX. I have since filed a report with the FBI Internet Crime Complaint Center ( IC3 ), filed a local police report, and notified the legitimate business that was being impersonated. My complaint concerns USAA 's failure to take any proactive action on my behalf. I contacted USAA on XX/XX/XXXX, XXXX, XXXX, and XXXX, XXXX XXXX calls over XXXX days. On each call I was told USAA was " waiting on a response from XXXX.…

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USAA informed me two days before I received my direct deposit from the VA that they were going to be closing my account, and that I would not have access to any funds deposited for at least 60 days, and then they would send me a paper check. This is my only source of income, I am a XXXX veteran and will be homeless if this money does not get access to me.

I filed my taxes through XXXX XXXX XXXX, which the funds were sent to XXXX XXXX XXXX XXXX before being sent to me so that they could take out the fee for filing with XXXX XXXX XXXX and a digit was missing off of the account number so my funds were deposited into someone elses account on XX/XX/XXXX of 2026 so I filed a complaint through USAA XX/XX/XXXX of 2026. They stated that I needed an LOI to get my funds returned to my account so I contacted XXXX XXXX XX/XX/XXXX of 2026 asking for an LOI. They stated that they do not give LOI because the bank should have rejected the funds but the bank couldnt because it was someones actual account is what USAA told me.

On XX/XX/XXXX, around XXXX XXXX XXXX, I spoke to XXXX XXXX, and on XX/XX/XXXX at around XXXX XXXX XXXX with XXXX from the banking XXXX, AZ XXXX. XXXX showed no empathy whatsoever. XXXX was stellar with how she handled my query. I spoke with XXXX, and XXXX in XXXX XXXX about a week apart and they advised that within 72 hours my account would be verified. In addition, around XXXX USAA placed me in a terrible situation where I was caused to lose my vehicle due to it being repossessed for nonpayment all because USAA did not want to process the payment where funds in my account were definitely available. That one transaction caused a snowball effect on me falling behind on bills due to late fees and the XXXX this caused me, a XXXX Veteran having served almost XXXX years in service, XXXX months of which was in XXXX, and XXXX months in XXXX.…

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Since approximately XXXX, I have been attempting to resolve a fraudulent account opened in my name with USAA, and despite repeated notice, no meaningful action has been taken. Upon first becoming aware of the account, I contacted USAA to report identity theft and request an investigation and closure ; from that point forward, I made numerous follow-up calls over several years, each time being told the matter would be escalated and that an investigations representative would contact me directly, yet no such contact was ever made and no outcome, documentation, or case reference was provided. This pattern of assurances without action continued consistently from XXXX to the present, leaving the fraudulent account unresolved.…

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On Tuesday the XXXX of XXXX, USAA illegally put a hold on my Social Security retirement funds by accepting a wrongful automated order from the California State Franchise Tax Board to freeze my accounts. That order was in error and has since been corrected. The errors that occurred after that order was sent was not the California Franchise Tax Boards fault but was the fault of USAA. As its the banks responsibility to protect these funds. USAA attempted to protect some of the funds but was in error as all the funds were protected by law as the only deposits into the account wa from the Social Security Administration. A senior agent and his supervisor with combined experience of over 40 years was appalled at the total lack of understanding the bank has in regards to the laws and guidelines regarding Social Security protected funds and what the banks duties and responsibilities are as mandated by Federal Law.…

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