Valon Technologies, Inc.

I had a house fire over a year ago. My insurance checks need to go through my mortgage company, XXXX. They deposited my final structure payment checks totaling {$110000.00}. The checks cleared weeks ago, and they can not find the money on their end. I owe contractors tens of thousands and cant move into my house until they are paid. Im now having to pay additional rent, as well as my actual mortgage. I also fronted all of our savings to try and prevent this. Ive spoken to my mortgage company multiple times in the last couple weeks and they havent been able to resolve it in a timely manner.

I am filing this complaint against Valon Mortgage for the following violations of the Homeowners Protection Act ( 12 U.S.C. 4901 et seq. ) : Failure to Honor Statutory " Original Value '' : My Closing Disclosure ( Page 1 ) establishes the " Original Value '' of my property as {$760000.00}. Per 12 U.S.C. 4901 ( 12 ), this value is fixed at the time of the transaction. Valon has repeatedly attempted to substitute a lower current Automated Valuation Model ( AVM ) of {$690000.00} to redefine my 80 % LTV threshold. Obstruction of the 80 % Cancellation Threshold : My Notice Concerning Private Mortgage Insurance ( Page 71 ) explicitly states my right to request cancellation when my balance is first scheduled to reach 80 % of the original value, which is {$610000.00}. Valon 's " PMI Supervisor '' claimed in writing that I was ineligible for review unless I paid down an additional {$59000.00} based on their AVMa direct violation of the 80 % LTV request right granted by 12 U.S.C. 4902 ( a ).…

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I have a mortgage with Valon Morgage Servicing, and I have XXXX taxes due end of XXXX or early XXXX for the discount rates. I have enough balance in my escrow to cover all the taxes. Initially, I wanted to close the escrow account and pay the taxes myself. They kept saying they will process my request so I can get my refund to pay the taxes on time, but they never actually do it. Realizing there's not enough time left, I asked them to pay the taxes before closing my escrow. They said yes but still didn't do anything. Now they are using the excuse of transferring my mortgage to another servicer to justify their inaction. Here 's a summary of my communications with them. - I first reached out to Valon on XX/XX/XXXX to close my escrow account. At that point, I received an email stating that it would be processed within XXXX business days. At that point, I planned to get the escrow refund and to pay the taxes myself. Almost a month has passed, but that request has not been processed yet.…

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On XX/XX/XXXX, my mortgage was transferred to Valon by XXXX XXXX XXXX XXXX. I have been paying into escrow for taxes and insurance. My homeowners ' insurance is due XX/XX/XXXX, and neither mortgage lender has paid it. ( see attached ). The XXXX XXXX XXXX escrow analysis dated XXXX shows a balance of {$1800.00} being dispersed ( I think this means it went to Valon ). The Valon escrow analysis dated XX/XX/XXXX shows an overage of the amount of the original homeowners policy cost that they want to send back to me, and I have to wait 14 days for it to arrive. ( it went up in price so it is now {$1800.00} ) I am now basically paying my homeowners ' insurance twice due to these XXXX companies not paying it out of what they collected. I spoke with a woman at Valon who supposedly started a trouble ticket but I have not recieved anything from them. She was rep number XXXX on XX/XX/XXXX.…

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My mortgage on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( Loan # XXXX ) was transferred to Valon Mortgage. After transfer, I was notified of an escrow shortage. Per Valon 's instruction by phone, I paid {$5100.00} to resolve the shortage in full. I confirmed this via email to Valon. My monthly payment should have dropped to {$3300.00}. Instead, I am now receiving notice that my escrow balance is XXXX and that I have a new shortage of {$4700.00}. My property taxes and insurance have not changed. I already paid the prior shortage in full. I believe the escrow balance from my previous servicer was never properly transferred to Valon, violating RESPA ( 12 CFR 1024.33 ) which requires escrow balances to be transferred and credited. Despite this, Valon is billing me as if I owe additional escrow funds.…

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My Name is XXXX XXXX and my husband XXXX XXXX and I have our mortgage loan with Valon Mortgage. I am writing regarding the escrow homeowners insurance payment for XX/XX/year>. We received a statement from our home owners insurance company ( XXXX XXXX XXXX ) on XX/XX/year>, showing our homeowners insurance had not been paid. The statement from XXXX stated they had reached out to Valon two times regarding this and gave a dead line of XX/XX/year>, to receive the payment to avoid fees or cancellation of our homeowners insurance. Since Valons customer service office was closed when we received this letter, I called Valons escrow customer service on XX/XX/year> and spoke to an agent named XXXX. XXXX confirmed that Valon had sent 2 checks to XXXX and said the most recent check had been issued over 2 weeks prior. I advised the XXXX that since XXXX did not have the check, I would need it re-issued and requested it be rushed due to it being due in 4 days.…

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I have previously filed Complaint XXXX and when the mortgage company responded that the complaint was closed without anyone seeming to do anything additional. This complaint should NOT have been closed as the issue has still not been resolved- the answer is NOT sufficient. I will need someone to contact me personally on this matter. Simply because a response has been received does NOT mean this matter should be closed. The mortgage company 's response merely passes the blame to someone else. I still do not know where the money that was sent electronically from my bank to pay my mortgage is. The mortgage company 's response alleges that the third-party bill payer requested the payment be returned. I have no idea where, when, how, or to whom the payment was returned. BOTTOM LINE : MY PAYMENT IS STILL MISSING, AND NO ONE KNOWS WHERE IT IS -- WHICH WAS THE WHOLE REASON WHY THE COMPLAINT WAS SUBMITTED IN THE FIRST PLACE. We need to do better here, this is not an answer.

I have contacted Valon repeatedly, the last time today. Spoke XXXX XXXX ID # XXXX. I have asked for them to " Snail mail '' my year end tax mortgage forms. They say they will, but never arrive. And to add to the snarkyness, they say they can not control the Mail. I think 3 weeks is beyond enough time to receive. I requested because I currently do not possess a printer, therefore need mailed copies

Valon Mortgage XXXX was my company that sustained a pattern of fraudulent billing practices, improper late-fees assessments and inaccurate credit reporting during approximately XXXX years I maintained a mortgage account with this company. Throughout my time with Valon Mortgage Inc, the company consistently delayed the processing of my payments in a manner that appears intentional. Regardless of when my payment checks were written whether XXXX month in advance, XXXX days,XXXX days prior or even on the contractual due date of the XXXX of the month, Valon consistently cashed my checks on the XXXX of each month, XXXX day after the expiration of the grace period. Each month I received a written notices from Valon claiming that payment had not been received the same day that the check was cashed. These were sent from XXXX, XXXX while the payment address designated by Valon was in XXXX XXXX. This discrepancy further contributed to delayed postings.…

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We had an ARM mortgage with XXXX XXXX for the last XXXX years. In this original ARM, we were due to go up from 2 % to not more than 4 % this XX/XX/XXXX. We recast the loan on XX/XX/XXXX, per letter that said the loan had been recast, XXXX we would be continuing with the 2 % interest rate. In this letter from XXXX XXXX servicing ( sub-servicing by XXXX XXXX ), there is no indication of changing of the terms of our original ARM. The servicing of the mortgage changed to XXXX Mortgage on XX/XX/XXXX. Then on XX/XX/XXXX, XXXX sent us a letter stating that our mortgage interest rate would go from 2 % to XXXX on XX/XX/XXXX of XXXX. We emailed them on XX/XX/XXXX, got no further response, called them on XX/XX/XXXX XXXX spoke with Virginia ( agent XXXX ). She said she sent it to their " resolution team '', XXXX that it would be XXXX business days to review the issue. We got no response so emailed on XX/XX/XXXX XXXX again on XX/XX/XXXX.…

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It has been XXXX days since my initial request for mortgage assistance. I have been denied deed-in-lieu, and the current short sale application ( which was submitted twice at their request ) remains unaddressed despite all complete paperwork being provided XXXX days ago. I have additional provided a reasonable purchase offer for the short sale, and I can not get a straight answer on the status of the offer approval or my application. There is also a discrepancy of information across departments, because the insurance department continues to send me letters regarding vacancy without properly addressing open mortgage assistance case.

I bought my home in XXXX of XXXX through XXXX XXXX XXXX. I never had any problems with XXXX. In XXXX of XXXX, my loan was purchased by Valon Mortgage. Once this happened, my monthly mortgage payment started to increase. At first, I thought it was just taxes ; however, from XX/XX/XXXX to the present, my monthly mortgage has increased from {$1400.00} to {$1700.00}. During my time at XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX, my original payment was approximately {$1200.00} and XXXX to {$1400.00}. So, in a matter of XXXX months, my monthly mortgage payment with Valon Mortgage had gone up more than it had in the prior XXXX years with XXXX XXXXXXXX XXXX I called Valon to find out what was happening, and they told me that my homeowner 's insurance had expired during the transfer because they had not received the information.…

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Valon is sending money to insurers I am no longer affiliated with. Valon records ( on-line ) do not match what the Valon service people are writing. I asked about an escrow shortage : XXXX 's response attached. It is not valid, nor does it match Valon 's own records. XXXX did not receive and funds in XXXX or XXXX, XXXX. My XXXX plan is annual. XXXX to XXXX. Nothing was billed nor expected to be paid XXXX. My old insurer, XXXX, DID receive one check ( Not 2, as the Valon records indicate ) and appropriately refunded it to Valon. NO ONE seems to know where the XXXX, XXXX check is : XXXX says it was sent to XXXX. XXXX did not receive it. Valon records indicate it was sent to XXXX - XXXX is proving information indicating that it was not received. Valon has not responded to my request for the status of the {$2000.00} check- was it cashed? If so, who cashed it! If not cashed, STOP Payment and immediately refund my escrow.

XXXX mortgage sold my loan to Valon Mortgage and ever since then this company wants to tack on extra fees XXXX here XXXX there. I just pay it cause I dont want to argue. I have never had a late payment on this mortgage even when I was going through a hardship I still made sure my house payment was paid first and foremost. I am now digging my way out of the hole I was in. I have been paying on this loan for about 8 years give or take and this isnt the first time this mortgage has been sold but it is the first time my house payment went up XXXX dollars. I am already struggling to make ends meet and my payment has always been around XXXX dollars with 3.5 % interest on a fixed loan. They are trying to to tell me there is no money left in escrow first time I was ever told that. I do not trust this mortgage company at all. Any way I can not afford this payment of XXXX dollars a month I am on Social Security and that is all the money I get each month.

My mortgage was transferred to Valon mortgage in XXXX of this year. I've attempted to create a new account on their system. I have since been unable to log in. When I try to reset my password it says I haven't registered, when I try to re-register it says I'm already registered. All I've gotten back from the mortgage company is a reset password link which doesn't work I started the process on the XXXX of XXXX and the only response was on the XXXX of XXXX.

To Whom It May Concern, I am submitting this follow-up to my existing CFPB complaint regarding mortgage servicing misconduct by XXXX and Valon. Since filing my complaint, Valon has issued an executive office denial that failed to address the core issues raised. Specifically : My loss mitigation appeal was not responded to within the required timeframe Valon did not cure or explain the missed appeal deadline The denial relied on inaccurate or incomplete prior-servicer reporting XXXX failed to provide a complete servicing and loss mitigation file I was locked out of payment access while the loan was placed into foreclosure status, contributing to alleged delinquency Despite escalation, these issues remain unresolved, foreclosure risk continues, and no corrective action has been taken.…

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On XX/XX/XXXX I asked Valon Mortgage to not pay XXXX XXXX since I was cancelling the policy and moving to XXXX XXXX. On XX/XX/XXXX, {$4700.00} was taken out of my escrow account and paid to XXXX XXXX. In XXXX, XXXX, Valon Mortgage put a stop payment on that check to XXXX XXXX. Those funds have not been returned to my escrow account. On XX/XX/XXXX Valon Mortgage also paid XXXX XXXX XXXX {$3500.00} and my escrow account is showing a negative balance. I pay {$760.00} monthly into my escrow account so if the {$4700.00} was in my escrow account, I would have a balance of {$3900.00} to cover XXXX property taxes in XXXX. Valon Mortgage is showing a negative balance of $ ( XXXX ). They are telling me I need to put the check from XXXX XXXX into my escrow account. XXXX XXXX never received the money, so they can't send me a check. I have explained to several Valon Mortgage Customer Service representatives that they need to put the {$4700.00} back into my account, but they refuse.…

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I filed for chapter XXXX bankruptcy protection on XX/XX/year>. My mortgage company blocked online payment and mortgage management access when they received notice. In addition they are charging a {$610.00} chapter XXXX plan review fee on our statement. This feels like a punitive action. When I asked XXXX very straightforward questions, my request for a response was ignored and/or answered unclearly. I asked why the fee was being assessed, and when the online payment portal access would be restored. The XXXX question was completely ignored, the second was met with an ambiguous response ( as long as your case is active on the docket ). I believe that Valon is intentionally not responding in order to avoid accountability for possible stay violations.

Misrepresentation of debt and lying to state regulators about delinquency days. Valon Mortgage says in there letter that it is not subject to mortgage broker laws when they denied receipt of XXXX certified mail notices and did not have to produce the wet-ink note. The XXXX XXXX XXXX XXXX 's seems to think lying to state regulators is outside of its jurisdiction being as all this information was supplied to them and they could not seem to catch them in the lies that were told, or simply did not care to deal with it. The XXXX credit report shows the loan was sold to Valon mortgage XXXX. Valon Mortgage then illegally transferred the loan to XXXX XXXX XXXX who said they may be a debt collector trying to collect a debt while at the same time being foreclosure counsel, and both simultaneously billing. None of these transfers appear on the allonge.…

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A payment of {$1300.00} was sent to XXXX Mortgage on XX/XX/year>, but XXXX Mortgage did not apply the payment to my account. The bank confirmed the money had been successfully sent to XXXX Mortgage. When I called, XXXX said they would resolve the issue, but they never did. When I sent emails, their response did not even relate to the issue at hand.

On XX/XX/XXXX, we submitted a written request to our mortgage servicer, Valon Mortgage ( XXXX # XXXX ), requesting an alternative escrow shortage repayment option ( longer than the standard 12 months ). Valon sent an automated acknowledgment stating the request would be reviewed within 35 business days. As of today, no substantive response has been provided despite the stated review timeframe having passed and subsequent follow-up attempts by phone and email. When we called customer service, we were told the issue was with a back office team, but no timeline or written response was provided. The escrow shortage is approximately {$4700.00} and resulted in a monthly escrow increase from {$1100.00} to {$1500.00} effective XX/XX/XXXX. Based on our review of escrow transfer statements, the shortage appears to be driven primarily by servicing transfer timing and a late-issued local tax bill following an escrow refund issued by the prior servicer.…

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Valon Mortgage Inc I currently have a loan through Valon Mortgage. I opened my statement this weekend, only to see that my name and mailing address on the statement- but the mortgage information was not mine. I recieved a detailed mortgage statement for another borrower with their names, their account number, their recent payment amount and the current payment information. I called this morning and reported it to Valon and was told my statement was being reissued. They were aware of the problem and shared that it had been reported, but why wasn't I notified that my information was shared with someone else - just like someone else 's information was shared with me. I felt compelled to share it with the CFPB so that there is awareness of this issue.

Starting XX/XX/year> our mortgage was sold to Valon. They asked for a copy of our existing insurance papers. We sent them over very quickly and thought this would be the end of the situation., however, nine months later, we are still dealing with this process. We never had a break in our insurance policy. We continue to send over our papers. They called and requested from our insurance company on five different occasions however the issue was still not resolved. Finally, we had to threaten legal action because they assessed insurance to our mortgage which they wanted us to pay, and we didnt pay the overage due to the fact that we have insurance. I have now found out that they want to foreclose on our property instead of solving the issue. I spoke again to someone on Thursday, XXXX of XXXX she said that she would call me back on XX/XX/XXXX because they were making this a priority as usual. I heard nothing back from them.…

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Before I received a mail letter from XXXX, I had received a mail from another mortgage company and they said that they were doing the mortgage now. So XXXX XXXX had Valon Mortgage start and they are reducing money from my bank account. This is not good that I am having XXXX mortgage companies. So Valon Mortgage needs to be cancelled right now because they have already told me that they are taking money from my bank account now. This is not correct. Again, another Mortgage company has already started.

In early XXXX, I had already notified XXXX XXXX that I would be paying off my loan on XX/XX/XXXX. Later, my mortgage was transferred from XXXX XXXX to Valon Mortgage, effectively on XX/XX/XXXX. I requested to pay off my loan with Valon on XX/XX/XXXX, but they said their system has not yet finished the transfer process, so they can not generate my payoff statement. I believe it is my right to pay off my loan at any time, regardless of any mortgage transfer between companies. In this case, I am suffering from accumulated interest for many days, until XX/XX/XXXX. Is it legal for a mortgage company to hold my account from payoff?

Our mortgage was sold to a XXXX Mortgage and transferred service on XX/XX/XXXX. Upon transferring, our insurance company provided our policy information to XXXX and showed that the policy was paid from our escrow account. We received notice from XXXX that our insurance policy was needed to be submitted by XXXX and we promptly did so on XX/XX/XXXX the day we received notice. We received a confirmation number and acknowledgement that this was received. On XX/XX/XXXX, we were notified that forced placed insurance had been charged to our escrow account and that we our escrow account was underfunded due to the insurance policy. We promptly contacted XXXX and resubmitted all documentation for a second time on XX/XX/XXXX. Upon this submission we were told 5 days for review and then a refund would be processed. They acknowledged receipt of the original documentation from XXXX and confirmed all reference numbers.…

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Today, I requested to know why my value on their site was {$100000.00} over the price that was assessed by the county. They stated it comes from the paperwork they received but did not send me that information. I sent the paperwork that shows current and future valuation. I had asked the holder of the mortgage which is still XXXX why the amount was over and they stated insurance company. I looked into that and found it to be over as well. I did not receive paperwork from them at the time the loan switched over to Valon mortgage. All paperwork from the county is specific on value but both companies have my property listed far above market and property value. This is the second time, as of today XX/XX/year>, trying to get information regarding a case his loan as the property value did not increase to {$470000.00}. The value is at {$360000.00} currently as full value and at {$340000.00} on taxable.…

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This is an addendum to CFPB Complaint # XXXX. After filing my original complaint, I uncovered additional and more serious issues. When I requested written confirmation from Valon Mortgage regarding the statements their representative made to me by phone, he refused to include those statements in writing. Specifically, he omitted : his claim that my deferral was never actually approved, only that I was eligible, his insistence that I needed to make XXXX regular monthly payments so they could try again for a deferral, his promise that Valon would advocate for me if I did this and then, maybe I would be granted a deferral and any documentation regarding this alleged investor denial. This refusal to put in writing what he told me verbally feels intentionally deceptive. Even more concerning : my online Valon account now shows XXXX contradictory payment demands. XXXX box shows a full delinquent amount due in XXXX, as if no deferral ever existed.…

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I am filing a complaint regarding Valon Mortgage Inc, negligence in handling my homeowners insurance payment. My homeowners insurance of XXXX with XXXX XXXX and XXXX XXXX XXXX was cancelled because Valon Mortgage Inc failed to send the payment to the correct company which was due yesterday, XX/XX/year>. My insurance agent confirmed that the payment was never received because Valon sent it to the wrong place. On their automated system, it said it was sent XX/XX/XXXX, XXXX was a careless mistake on Valon Mortgages part. As of today XX/XX/year>, the payment still has not been corrected or sent to the proper company. I was told it may take approximately XXXX to XXXX business days for the correct check to be issued and mailed. This delay is especially concerning because it falls during the XXXX holiday period tomorrow Thursday is XXXX, and Friday is XXXX XXXX. Because of the holiday closures, the earliest the corrected payment XXXX be sent is Tuesday.…

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We received our mortgage statement stating our escrow doubled. On XX/XX/XXXX we called the company and were told it was accident and 100s of customers got the same error. We were told a new statement would be mailed. On XX/XX/XXXX the new statement arrived with the same amounts. Raising our mortgage payment over {$300.00} per month. We called the company again on XX/XX/XXXX. This rep was rude and said we were wrong, didn't know what we were talking about and hung up. I called again on XX/XX/XXXX this rep said to give them a week. I emailed the company on XX/XX/XXXX to complain in writing. XX/XX/XXXX a manager from the escrow dept. Called and again said they were correct. XXXX XXXX they emailed us to sign to pay our taxes on our own. Escrow manager also informed us they have been taking money out of our escrow account for their fees "? '' We have lived in this home for 25 years, pay our bills on time and work hard. We need help, please!