Village Capital & Investment LLC

Our mortgage with Village Capital & Investment LLC originated in XX/XX/XXXX. Since that time, Village Capital failed to complete the required annual escrow analyses for both XXXX and XXXX, as required under the Real Estate Settlement Procedures Act ( RESPA ). Because those escrow analyses were never performed, Village Capital continued collecting an insufficient monthly escrow amount of {$180.00}, which was not enough to cover our actual tax and insurance obligations. The company did not notify us of any escrow shortage or payment adjustment during this period. In XX/XX/XXXX, we discovered a negative escrow balance of approximately {$27000.00}. We contacted Village Capital multiple times between XXXX and XX/XX/XXXX seeking clarification and correction.…

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I am filing a complaint against my mortgage servicer, Village Capital, regarding improper escrow collection and servicing practices. I am a veteran with a XXXX XXXX VA XXXX rating, which qualifies me for a full property tax exemption in XXXX. This exemption has been : Approved by XXXX XXXX Verified and processed by the taxing authority Made retroactively effective to XX/XX/year> Submitted to and received by my mortgage servicer Despite having received and acknowledged this documentation, my mortgage servicer continues to : Collect escrow for property taxes that are no longer legally owed Increase my monthly payment from approximately {$3600.00} to {$4500.00} Require me to pay an alleged escrow shortage based on taxes that have been eliminated The servicer has stated that they will not adjust my escrow account until they receive a refund from the county.…

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I am filing a formal complaint regarding the mishandling of my FHA loss mitigation process by Village Capital. The servicer improperly canceled a valid home retention option during an active trial period and is now falsely classifying the situation as borrower non-completion in order to deny further review and proceed toward foreclosure. Summary of Issue : A home retention option ( trial payment plan ) was offered with a XXXX start date. I did not refuse this option at any time. During XXXX, I was actively engaged in resolving issues through Consumer Affairs, HUD, and the State of Georgia, and was awaiting guidance and direction. I was not informed that the plan would be canceled, nor was I given any final warning or deadline clarification.…

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My mortgage servicer denied me for a VA loan modification with two conflicting denial reasons. Denial Reason # 1 ( Written ) : Hardship must be resolved. My hardship is resolved, as shown in my application. Denial Reason # 2 ( Verbal ) : You defaulted on two previous modifications. However, the VA Servicer Handbook M26 4 ( 2024 revisions ) contains no prohibition against offering additional modifications due to prior mod defaults. My VA loan technician also confirmed this is not a valid VA guideline. The servicer claimed this was within VA guidelines, which is incorrect and misleading. Regulation X Violations Under 12 CFR 1024.41, servicers must : State accurate, specific reasons for denial Evaluate borrowers for all available options Use valid guidelines, not internal overlays misrepresented as federal rules My servicer provided conflicting, inaccurate reasons and refused to provide the guideline they claim supports this decision.

My mortgage balance is incorrect due to delayed application of my additional principle payments by Village Capital and Investment, LLC. My outstanding balance shows {$9.00} more than what I actually owe due to a late application of additional principle payments I made on XX/XX/year>. Instead of applying my $ XXXX in additional principle on the day they received it ( XX/XX/year> ), they delayed application until XX/XX/year> and lumped it together with the $ XXXX additional principle from my XX/XX/year> mortgage payment. This forced an incorrect interest accrual on an incorrect loan balance for the month of XXXX resulting in the additional {$9.00} showing on my current balance. These monthly payments are the same each month and are auto-drafted by Village Capital & Investment , LLC each month so there is no surprises or variations in these payments.…

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On XXXX I contacted my mortgage company Village Capital LLC to discuss repayment options for my VA backed loan that is currently 2 months pass due. The agent stated that that I did not qualify for any of the payments options listed below, refuse to send me a formal mitigation package even though I requested several times during the call and recommended that I call back and talk to a representative on XXXX. Listed below are the repayment options that I requested to be considered for : Repayment Plan Spread the missed payments over several months 2. Forbearance Temporarily pause or reduce payments. 3. Loan Modification

This complaint is being submitted as a follow-up to CFPB Complaint No. XXXX. Village Capital closed the prior complaint with explanation ; however, the underlying issue remains unresolved. Village Capital committed a mortgage servicing error by misapplying funds from our escrow account to pay property taxes associated with an incorrect parcel number : XXXX # XXXX. Our property is associated with XXXX # XXXX. As a result of this error, escrow funds that were intended for our property were used to pay taxes for a different parcel. This improper escrow disbursement created an artificial escrow shortage on our account. Instead of correcting the servicing error, Village Capital increased our monthly mortgage payment to make up for the escrow deficit caused by their misapplication of funds. As a result, we are being required to cover a shortage that was created entirely by the servicers error.…

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My Name is XXXX XXXX XXXX, I am a 100 percent XXXX veteran. I am a federal employee and last XXXX I was hospitalized at the XXXX. I wasn't aware federal employees do not rece3ive XXXX XXXX XXXX and was placed on paid without leave for XXXX on leave without pay. When i returned to work, I had fallen behind four months and submitted a payment for {$7000.00} to Village Capital and Investments. They said I still owed {$5600.00} and I did not have it. When I submitted a hardship claim they denied it because I had just refinanced the home a couple of months before. This company refinanced my home at a value that did not meet the current market value and raised my interest rates from 4.3 to 6.75 % making my payments almost {$1800.00} more per month. I bout the home in XX/XX/XXXX and had never missed a payment until XXXX of XXXX. I continued to submit several hardship fillings and they kept denying me. XX/XX/XXXX, we were furloughed and I lost income for 45 more days.…

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I am a 100 % XXXX veteran and no longer pay property taxes in Texas. I was award my XXXX in XX/XX/XXXX with an effective date of XX/XX/XXXX. XXXX XX/XX/XXXX- sent an email to XXXX XXXX customer service and escrow department to remove my escrow due to 100 % exemption. They replied acknowledging receipt of my request. XXXX XX/XX/XXXX- XXXX XXXX sent a letter to XXXX XXXX notifying of a refund on my property taxes. At present, XXXX XXXX has not responded. XXXX XX/XX/XXXX- I sent a follow up email, no response. XXXX XX/XX/XXXX- another email sent stating I was frustrated that no one has responded and let them know I was going to file a grievance. They then responded asking for documentation which I sent on XXXX XX/XX/XXXX. XXXX XXXX did not respond to the documents. I also noticed on this day that my Mortgage payment increase to make up a negative balance due to XXXX XXXX sending an overpayment to XXXX XXXX. XXXX XX/XX/XXXX- I sent a follow up email, no response.…

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Hello, my name is XXXX XXXX, I have a mortgage with Village Capital and investments, I was homeowner insurance shopping for better rates in XXXX of 2026, I got quotes from XXXX XXXX and XXXX, I ended up going with XXXX for {$1400.00} a year, and it was switched and Village capital paid it out. In the same process the XXXX XXXX agent gave me a quote for {$2900.00}, I chose not to go that route however the agent fraudulently submitted the policy and payment request to village capital, I called XXXX XXXX got the policy cancelled and back dated, and called my mortgage company village capital in XXXX to explain this and ordered them to NOT pay the XXXX notice, and it was noted on my account, and the agent at XXXX XXXX that helped me fix the issue also emailed the mortgage company and CCd me and ordered them to not pay and noted the policy was cancelled and not active, fast forward to XXXX the team at village capital neglected to do the right thing and paid out on a policy that was…

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XX/XX/XXXXXXXX XXXX XXXXXXXX refinance completed with same servicer. Old loan marked paid off ; new loan number issued. Attempted to access new loan online ; unable to add account. Provided incorrect loan number by servicer. XXXX payment required manual processing via representative. Was not given loan number or asked for loan number. Account verified through phone number and PII. XXXX payment attempt XX/XX/XXXX blocked due to incorrect loan number. Could not pay online or through automated system. Loan number I was told to use/ on loan documents from refinance was incorrect ( was not aware of this until XXXX ). XX/XX/XXXX attempted to pay {$2400.00} Servicer refused to accept single installment; demanded $ XXXX. Concern about delinquency reporting due to servicer error.

I am selling my home. I have contacted Village Capital and investment eight times in the last month and a half. I have emailed them a request for a payoff quote. I have been on a list for a manager to call me back for a month every time I call them there is no manager in the office working. These people are working without managerial assistance. What type of company is this? That doesnt have a manager on site and that the managers never call you back I have been asking for a payoff quote for a month now. first one of the course Customer Service says that they will contact the payoff department then they tell me to email Village capital investment asking for a payoff then I call again and they say they told you the wrong things that you need to email a certain department when I emailed the certain department, I have never got an answer

I am submitting this complaint regarding serious servicing errors improper loss mitigation handling a breach of privacy and defamation of credit reporting and now a forclosure is scheduled for today XX/XX/XXXX In XXXX of XXXX I contacted my servicer ( Village Capital and Investments LLC ) to ask for help with lowering my payments because I had lost my full time job. I still had a part time job but I was struggling. I was told they can't help me until I am at least 90 days delinquent on my loan. So I followed their direction in hopes they were going to help me. XXXX of XXXX I contacted them again to say I'm 90 days delinquent can you help me now. They filled out a loss midigations application said I qualified sent me documents to sign and notarized all documents were sent back on time last document being from my ex husband of 13 years who was not even on my loan he received email confirmation stating the document was received.…

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I spoke to a couple of representatives but I was told I wouldnt qualify for any assistance. All they cared about during my conversation was about any insurance claims during any hurricanes. When explaining that I should have options, based on my VA rep, they expressed that she was not correct on my options.

I closed on a VA XXXX with village capital and investments and was to supposed to be issued an escrow refund check for approximately XXXX dollars back in XXXXIts now XXXX and I still have not received the check.I reached out to village capital on XXXX XX/XX/year> to ask what the problem was and was told by a representative that another check would be mailed within 9 days.

Village Capital publicly advertises Borrower Assistance / Hardship Programs on its website. However, when I was contacted by a Loan Officer, she stated she was unaware of any hardship programs. When I called customer service, I was told the company does not offer hardship programs. After I referenced the information published on their website, I was then told that I do not qualify, despite no financial review being conducted and no eligibility criteria being explained. I am currently experiencing financial hardship and requested a formal loss mitigation evaluation while my loan is still current. The company has provided conflicting and misleading information regarding available assistance.

This is my second complaint regarding Village Capitals handling of my loss mitigation and payment options. My prior complaint was closed after regulators accepted the servicers summary without independently reviewing records, documents, or call logs. I am requesting a formal, documented review based on evidence, not representations. In XX/XX/XXXX, my co-borrower and I accepted a modification offer. We executed the required notarized documents and returned all required materials. Additional documents were signed separately based on availability, as permitted. On XX/XX/XXXX, I was informed that the documents were signed incorrectly and that the offer was canceled without a reasonable opportunity to cure. This occurred during the federal government shutdown when HUD oversight was unavailable. Shortly thereafter, I participated in a phone call presented as a question-and-answer review.…

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Good morning, On XX/XX/year> I had XXXX XXXX from my bank ( XXXX XXXX ) take money out of my checking account ( {$2600.00} ) to pay my house note ( Village Capital LLC ). I was told that there was a glitch in the system and they took 3 payments ( {$7800.00} ) out of my account instead of 1. This caused my account to go into overdraft. I asked if they could either wire or overnight my return payment. I spoke to my mortgage company and was told that it was not their fault, and they will return my money within XXXX XXXX XXXX days. I also did a conference call with my mortgage company and bank. I was told by my bank that the money was sent and that there was nothing they could do accept credit me back a couple of the NSF fees. It seems that neither party is thinking of me. I have been to the doctor because of this sending my XXXX XXXX through the roof.…

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I am submitting a follow-up complaint regarding Village Capital & Investment LLCs continued refusal to properly apply my New Jersey 100 % XXXX Veteran Property Tax Exemption to my mortgage escrow account. I previously notified Village Capital and provided the official township documentation confirming my exemption. Despite receiving this documentation, the company continues to charge property taxes through my escrow and refuses to correct the account in a timely manner. On XX/XX/year> at XXXX AM, I called Village Capital for a follow-up because no action has been taken. I spoke with a representative named XXXX. During this call : -I was told I must wait until XXXX for the issue to be reviewed or corrected. XXXX requested to speak with a supervisor and was told no supervisor was available. XXXX requested a supervisor call back, and was told no one could call me back. -I was told to continue making payments, ask family and friends for help, and hope it is fixed by XXXX.…

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XXXX called in to pay my mortgage payment for XXXX, and XXXX XXXX has refused to take it stating until I pay XXXX as well no payments will be accepted. I gave them a timeline of XXXX weeks for the XXXX payment and they still refused. This is the first time we have ever had to go over 30 days late on a payment.

I contacted the company back in XXXX and told them I could not pay a {$4200.00} mortgage when my mortgage was initially {$3500.00}. I explained to them several times to review the escrow Analysis. I was told by th company that they decide how much money must be in my escrow though my taxes and insurance went down over {$1000.00}. Instead of helping me before delinquency they continued to refuse me any help until I was at least XXXX late. Now they have destroyed my credit. Refused to allow me to make any payment unless I pay them XXXX and XXXX when I was trying to lay XXXX in XXXX they refused the payment when I called them XX/XX/XXXX. I feel they are purposely increasing taxes that dont exist and making me pay {$1200.00} a month for escrow when taxes and insurance are only {$5500.00} is downright wrong. Even the company XXXX XXXX that sold my loan to this company canceled their business relationship due to these unethical practices.…

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I have requested a payoff for one month out from Village Capital last Monday, XX/XX/year> because I am selling my home and need the amount to figure out how much my listing price will be. I emailed Village Capital on XX/XX/year>. I received a reply email from XXXX XXXX, Loan Officer for Village Capital, asking if I am selling or refinaning, to which I replied and stated I was selling. This person never replied again. At XXXX XXXX on XX/XX/year> I received another email from another Village Capital Loan Officer by the name of XXXX XXXX who also acknowledged my payoff request, but then stated " My name is XXXX, I'm with Village Capital, your current loan servicer. Our system shows you requested apayoff, and I wanted to reach out and see what we could do to earn your business back. Village Capital is an extremely competitive lender, and will match/beat almost anything you have been offered to keep your business.…

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In XXXXXXXX XXXX XXXX, I submitted a written request for a full XXXX analysis and monthly payment recalculation after securing a new XXXX insurance policy with a significantly XXXX XXXX XXXX. The updated insurance policy information is already on file with the servicer. I then sent a follow up email in XXXX via email and through their portal and also again in XXXX. Despite, Submitting the request in writing, Sending follow-up emails, Sending follow-up messages through the borrower portal, I have not received confirmation, an XXXX analysis, or any substantive response from XXXX XXXX. My monthly mortgage payment increased substantially in prior years due to insurance-related escrow changes. I am requesting a recalculation to ensure my escrow account accurately reflects my current insurance premium and does not require excessive monthly payments.…

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On XX/XX/XXXX, I paid approximately {$3600.00} to my mortgage servicer to fully fund and correct an escrow shortage. After this payment, my escrow account should have been current and my monthly mortgage payment should not have increased. Despite this, the servicer still raised my mortgage payment. Additionally, my homeowners insurance was paid twice by the servicer. I repaid the duplicate insurance payment ; however, the escrow account was still not properly corrected. The servicer has failed to pay my property taxes despite having funds in escrow. As a result, a tax lien has been placed on the property, and third parties have begun contacting me attempting to purchase the property due to the delinquent tax status. I have contacted the servicer multiple times to resolve these issues, but the errors have not been corrected. The servicers failure to properly manage my escrow account has caused financial harm, unnecessary stress, and placed my property at risk.…

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I bought a manufactured home with a VA loan through first signature and now is in the hands at village capital. I moved into the home in XX/XX/year>. My agreed payment was {$1400.00} which was paid on time. I have excellent credit and like all my bills paid on time. I received a letter in XXXX that stated a new analysis was done and that they figured my taxes wrong on my escrow account. My loan payment went from {$1400.00} to {$2000.00}. They told us they figured the taxes wrong and I was {$4100.00} in shortage. I Checked with the court house with the auditors and tax dept. they have no idea where they are getting their numbers and stated we were caught up on all our taxes. The land taxes were {$160.00} and at the time they could not even find taxes for the home due to not being registered or titled. When I called the loan company they gave me a tax ID number which I checked with the auditor and tax dept at the court house.…

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Objective : Brief recap on prior negligence on not performing escrow analysis is XXXXXXXX XXXX XXXX resulting in a large negative escrow balance. With no communication from the lender on this negative amount for over 2 years. In additions XXXX did not have the correct full address on file so we did not receive any tax correspondence for 2 years as well. XXXX has documentation of this returned mail. Regardless the servicer should be responsible for maintaining annual escrow analysis. Previous Complaint IDs : XXXX XXXX XXXX Following these complaints we worked directly with the Reputation Management Manager - XXXX XXXX. The CEO : XXXX XXXX XXXX XXXX XXXX Legal Executive. We were assured, in writing that when catching up on our escrow balance that this would include calculations into the current tax year so we can verify staying caught up. Negative escrow balance of XX/XX/XXXX we have an {$11000.00} escrow balance on the account.…

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I have requested a modification, however, the lender has not given me an update or status of postponing the upcoming sale date on Monday, XX/XX/XXXX, XXXX. On XX/XX/XXXX, I sent to the lender a Non-Negotiable Notice of Debt Validation Request and Demand via Fax. The Notice was also sent to the foreclosing trustee, XXXX XXXX via fax. The Notice was also sent by United States Postal Service mail with tracking. These notices were sent in accordance with the Fair Debt Collection Practices Act ( FDCPA ), the Rosenthal Fair Debt Collection Practices Act ( RFDCPA ), and the Truth in Lending Act ( TILA ). Under 15 USC 1692g ( b ) and California Civil Code 1788.17, all debt collection activities including foreclosure must cease, and once a debt is disputed in writing, validation is provided. This means the foreclosure sale currently scheduled for Monday, XX/XX/XXXX must cease.…

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We refinanced our VA loan and closed on XX/XX/year>. At closing, we were advised that our escrow balance from our prior loan would be refunded directly to us. The payoff statement dated XX/XX/year> shows that our escrow balance of {$3600.00} was deducted from the payoff amount ( Less Current Escrow Balance ), reducing the payoff rather than being refunded to us. We did not authorize our borrower-owned escrow funds to be applied to the payoff. No written authorization exists. The payoff statement is marked Internal Purpo ses Only and contains no borrower consent. Village Capital has stated that only {$740.00} will be refunded, which represents an overpayment and not the escrow funds that were applied without authorization. We believe our escrow funds were misapplied in violation of mortgage servicing and escrow handling requirements. We are requesting reimbursement of the escrow funds applied without authorization, less any amount already refunded.…

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My XXXX loan is funded by Village Capital and XXXX, customer service is very difficult to reach most of the time. I recently had damage to my home and had to pay my mortgage late in order to start repairs while I filed a claim. On XXXX XX/XX/year>, I attempted to make XXXX payment and after several reps refused to take my payment as they wanted me to include XXXX as well, finally a rep took half payment for XXXX due to my card only allowing a certain amount. Total due for Decemeber was {$2700.00}, I was charged {$1300.00} and to pay remaining XXXX balance on XXXX XX/XX/year>, on this day after being on hold for a very long time, a agent in loss mitigation advised me that they were not interested in my payment unless I was also paying XX/XX/year>, which is not late until XXXX XXXX. I recently found that Village Capital has several claims against them and lawsuits as to how they mishandle XXXX and XXXX loans.…

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We are current on our XXXX mortgage. My husband was recently diagnosed with XXXX and is out of work on approved medical leave. While seeking information about a short-term hardship forbearance for XXXX and XXXX, a XXXX refused to provide written clarification regarding how forbearance would be reported to the credit bureaus. When I requested documentation and stated I was recording the call for my records, the supervisor stated she would terminate the call and then disconnected without escalation or resolution. I did not consent to forbearance. I am requesting written clarification of credit reporting practices and confirmation of all FHA-compliant loss mitigation options.

I am submitting a formal complaint regarding the servicing of my XXXX home loan by Village Capital & Investment , LLC , which assumed servicing of my mortgage from XXXX XXXX on XX/XX/XXXX. My loan originated on XX/XX/XXXX. During the period in which my loan was serviced by XXXX, I made XXXX consecutive monthly payments, each of which included an additional {$2000.00} principal curtailment beyond the required payment amount. Upon transfer of servicing, Village Capital failed to recognize or properly apply these principal curtailments. Instead, they established my loan balance based on a standard amortization schedule that ignored the additional principal payments entirely. After I contacted Village Capital to correct this error, they attempted to fix the issue by essentially applying a single lump-sum principal payment of {$10000.00} in XXXX.…

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