Webster Bank, National Association

XX/XX/XXXX XXXX was contacted because I wanted to move my XXXX Account to a XXXX XXXX account. I was instructed to complete their XXXX form, open an XXXX account, and liquidate my investments at HSA Bank. These items were completed. XX/XX/XXXX XXXX faxed XXXX to HSA Bank. XX/XX/XXXX I received a letter from HSA Bank that I had an investment account linked to an XXXX Account and that I needed to discontinue auto-sweeps, etc. I verified that my accounts holdings on their website showed {$61000.00} in cash and {$0.00} investment. XX/XX/XXXX Called XXXX Bank, and the agent said that the XXXX was received from XXXX, but was in the incorrect department. She said she would transfer the paperwork to the correct department. XX/XX/XXXX Called XXXX XXXX again. They said the XXXX was received on XX/XX/XXXX, and it was approved on XX/XX/XXXX. The XXXX XXXX : XXXX. The agent advised that the XXXX XXXX was behind schedule. XX/XX/XXXX Called XXXX Bank again.…

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My HSA debit card was stolen and used fraudulently at XXXX for over {$1000.00}. I reported the unauthorized transactions and submitted the required fraud affidavit multiple times, including by XXXX with tracking on XX/XX/year>, to the correct HSA Bank processing address in XXXX XXXX, SD. HSA Bank claims they did not receive the documentation, has repeatedly instructed me to resend the same forms, and has stated there is no supervisor or escalation path and no way to confirm receipt. No provisional credit has been issued, no investigation status has been provided, and no resolution has occurred. This failure to investigate, communicate, or provide provisional credit is a violation of the Electronic Fund Transfer Act and Regulation E. Because of HSA Banks inaction, I was forced to pay out-of-pocket for necessary medical and vision expenses for myself and my daughter, including contacts and glasses, and I have fallen behind on other bills.…

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An HSA account was opened by my previous employer XXXX with deposits by payroll deduction totaling approximately {$370.00}. I never had access to the account and did not have a debit card or other means of accessing the funds. In XXXX, XXXX HSA bank started deducting {$3.00} maintenance fees, which I couldn't resolve because I had no access to the account or funds. I finally was able to call for details and asked to get a debit card sent to me in XXXX, but it was never received. I turned XXXX in XXXX and could no longer make contributions into the account. In XX/XX/XXXX, I was finally able to get into to see the account online and discovered {$3.00} maintenance fees had reduced the funds available to less than {$130.00}. How can XXXX be allowed to open an HSA account and deposit funds from my paycheck to HSA Bank, but HSA bank not give me access to those funds for more than five years?

I am filing a complaint against Webster Bank regarding their failure to honor or provide any information about Growth Savings Bonds originally issued by XXXX XXXX XXXX XXXX XXXX XXXX, which was subsequently acquired by Webster Bank. I am in possession of three ( 3 ) original physical Growth Savings Bonds issued by XXXX XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX, with a maturity date of XX/XX/XXXX. The bonds are held in the name of XXXX XXXX, Bond No. XXXX ( and two others ), face value {$50.00} each, issued at 9.03 % per annum compounded daily. I contacted Webster Bank at both the branch level and corporate headquarters. Neither was able to locate any records or provide guidance on redeeming these bonds. I also searched the XXXX XXXX State Unclaimed Property database and found nothing. Per the bond terms, upon maturity these accounts should have converted to regular savings accounts.…

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This complaint is to publish and report the negligence, inattention or unfair business practices of XXXX XXXX in Connecticut managing consumer-established trusts and estates. XX/XX/year>2026 an attempt to commence commerce with the depository institution name Webster Bank for the private Trust onboarding process pursuant to Connecticut XXXX XXXX XXXX XXXX XXXX XXXX was made. As the Trustee for the Trust I provided all the necessary documentations i.e. ; Certificate of Trust, Internal Revenue Service Employee Identification number, XXXX XXXX XXXX. All documents were scanned and logged by the onboarding staff from the Depository Institution. Private Trust and public information were submitted to Webster Bank for the sole purpose to begin the secured party interest for the beneficiaries of the private specifications under the Trust.…

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My company moved our XXXX program form HSA bank to XXXX on XX/XX/year>. Hsa bank DID NOT follow our company instructions and the filled out the check wrong and send it to XXXX, Due to XXXX banks error, XXXX could not cash the check. I call HSA bank XXXX times last year asking them to send a new check to me or XXXX and they did not. I have well over XXXX hours logged trying to call them and get my money. I am now ready to pursue legal actions

I am trying to sell investments inside my HSA account at HSA Bank with the investment portion being handled by XXXX XXXX. I have spent over 4 hours on the phone with them trying to get the investments sold so that I can use those funds for medical expenses. Pretty ridiculous in todays day and age that their investment management system can't even a process simple " sell all '' trade. Whenever I call in I get people who have such heavy accents that I can not understand them. I need this money for medical expenses.

On XX/XX/year>, I authorized XXXX to transfer {$25000.00} from my checking account ( XXXX ) to my savings account at XXXXXXXX XXXX. The money was immediately deducted from my Webster account, but as of today ( XX/XX/year> ) it still has not arrived in my XXXX account. I have made numerous calls and sent numerous emails to no avail.

I started a dependent care account for my daughters day care, I submit a reimbursement claim which was denied based on a receipt issue, so submitted a new receipt, showing separate charges for the day care services and meal plan, because apparently feeding your child doesn't count as childcare. HSA bank has continued to deny my claim, making spend hours of additional time fighting for my own money, the call center was in a foreign country which refused to provide information about reviewing the claim after providing additional receipts, exceeding the 24 hours guidance they originally gave me about the claim. The payroll deduction itself happens a calendar month ahead of the fund availability, so I am now unable to pay day care costs due to HSA bank withholding funds, over 7 days after the original claim was made.

I am submitting this complaint regarding my HSA Bank account, which is affiliated with Webster Bank. My account was unexpectedly frozen due to suspected fraud without any prior verification request or clear communication from the bank. As a result, I lost access to both my account funds and my online dashboard. I have made multiple attempts to resolve the situation through customer service channels, but I have not received a clear explanation, timeline for resolution, or meaningful assistance. This lack of communication and continued restriction of access has caused financial stress and concern. I fully understand the need for fraud protection, but freezing access without reasonable verification or timely follow-up is unacceptable and disruptive.…

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Since the start of XX/XX/year>, I have attempted to sell the remaining investment positions in my HSA Bank account in order to transfer the funds to a new XXXX at a different institution. Each time I have attempted to sell the positions, I receive a message stating " Your request to SELL XXXX for {$8800.00} failed. '' or " Your request to SELL SSSYX for {$14000.00} failed. '' I have contacted HSA Bank both my message and phone, roughly 6-8 times in total. Representatives keep saying try again later or that the issue has been escalated and will be resolved, but nothing has happened. At this point, they are essentially holding my money hostage. This inevitably means the account is vulnerable to market fluctuations that I can not manage since the funds are locked up and enables HSA Bank to continue to retain the funds despite my continued attempts to transfer them. This is fraudulent behavior that needs to be addressed immediately.

I deposited money into my Health savings account, and that money was sent out by HSA back to XXXX. The checks were written in XXXX, sent to a XXXXXXXX XXXX Customer service lady told me they should of not sent the money due to the checks written in XXXX. I submitted a dispute affidavits about this incident. I just received back a letter from HSA bank denying any fraud.

I opened an HSA at HSABank ( Webster ) in XXXX of XXXX. Then I got a call from someone identifying themselves as the fraud office of HSABank, asking for bank account information and my full SSN. I refused because it sounded like a scam call. I told them to send it in writing. She said they would suspend my account if I didn't tell her over the phone. The subsequent letter said I had to verify the checking account that I used to transfer funds when I opened the HSA. I sent two letters from my bank ( XXXX XXXX ), verifying both accounts that I would be using. The HSA account is still suspended. I have called repeatedly to find out the status and to see why there was a problem and what else I needed to do to lift the hold. The call center people said that they did not know why there was a hold, and said I should work with the fraud office. I sent an email to that office, and they told me to call the call center, which I have done every few days.…

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I opened account with HSA bank in XX/XX/XXXX. The first payroll contribution was made on XX/XX/XXXX of XXXX dollars they held my money for XXXX days for no reason and couldnt even give me a reason. Then on XX/XX/XXXX my job which is XXXX XXXX XXXX XXXX contributed XXXX via direct deposit and also I contributed XXXX which comes out of my paycheck every pay period .i have called them XXXX times and even emailed them asking why my funds are on hold and they couldnt and wouldnt give me a reason for it. This is the XXXX time this has bank has made me miss XXXX very important doctor appointments because they want to put a hold of funds. They are direct deposits why am I the only XXXX in my company that is waiting for my funds to be available when everyone else here funds are available. I need help and will never deal with this bank again. They hold funds so they can make money off your money that you contribute and then never had an answer as to why they put the money on hold

HSA bank apparently switched major card carriers from XXXX to XXXX. I never received the mastercard. My card declined at stores i caked and finally figured out the issue. He let me know he would issue a new card. I received the card. Called to correct an issue with my card not working, found it they never closed down the other card. That is gross negligence on their part. They wouldn't admit fault for that. If I report a card missing it should be canceled. Asked to speak with management and put on hold for 15 minutes.

I was reimbursing myself for a larger medical expense and could only do {$2500.00} per day. I did two days of that and on the third day, I could no longer send reimbursements. I didn't receive a single message or anything letting me know that my account had been frozen. I tried for a few days to send it and tried to get someone on their online chat to help out. Each time their wait times were very long and I couldn't just sit and wait. Eventually I had to move on and try again another day, so I missed the rep. I then called to try to figure it out. The rep I talked to couldn't answer any questions for me and told me that it was being referred to the fraud department. No explanation or anything as to why, so I asked for a supervisor to get more information. They couldn't get a supervisor on the phone for me right then, so they said I'd get a call in 24-48 hours. I never heard from anyone, so I called again the next week and tried to get info again.…

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On Friday, XXXX XXXX, 2026, I submitted a receipt and reimbursement request for myself to HSA Bank, to be direct deposited into my checking account, which had already been verified with HSA Bank. I attempted to check on this Status, Sunday, XXXX XXXX5, 2026 and found that I could no longer access my account. I then called HSA Bank at XXXX on Monday, XXXX XXXX, 2026XX/XX/year>. They said they were not sure why my account had been locked out, but would look into it. After an extended period on hold, they came back to me and said they had tried to unlock the account, but they did not have access to do so as they option was " grayed out ''. They advised I would have to call XXXX directly to have the account unlocked. I then called XXXX my healthcare insurance and discussed with them. After an extended period with them on the phone, they advised they did not see my account as locked out and I should call HSA Bank back and let them know. I then called HSA Bank back and advised them.…

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They are not honoring all the forms they requested. They are fully aware that the funds are all in cash, but because they do not maintain accurate books and records. nor do they update their information about their depositors. they are unable to request the funds or transfer the funds. They failed to maintain current Books and Records and they Failed to maintain KYC -Know Your Customer. Both of these I believe are violations of the law.

I tried to login to my account XX/XX/XXXX to print a tax form. I couldnt get into the account. I called HSA Bank to ask to reset password. I was told the account was locked because they thought there was fraudulent activity on the account. I verified there was not and that the XXXX checks written in the past 30 days were legitimate. They would not honor them so my doctors called me to let me know the checks were returned. Yet the bank did not inform me that they froze the account nor did they tell me the checks were returned. Ive received no calls or emails to check on fraud, just a locked account. I was told I would get email in XXXX days ( XX/XX/XXXX ) with unlocking instructions. I called again XX/XX/XXXX to get help because the email didnt arrive, and the rep didnt see anything and said they would resubmit request and it would unlock by XX/XX/XXXX. I will call again but I dont know what else to do.

XXXXI wish to complain about the unhelpful and stubborn attitude from Websterbank over access to my bank account.XXXXI have had this account from XXXX, when it was the XXXX XXXX XXXX, now Websterbank. I now reside in XXXX XXXX, so my only access is via telephone or onlineXXXXThe problem stems from a visit I made to the USA in XXXX XXXX, when my rental car was broken into in XXXX XXXX, and my cellphone stolen on XXXX XXXX. This was the subject of a Police report. XXXXWhen I attempt to login into my Websterbank account, I can usually do so with a username and password. More recently, it sometime requires, as an additional security check, a code sent to my telephone, the now stolen one! Obviously, this never arrivesXXXXI have now attempted to change the number to my new one, and this has been met with indifference and a point blank refusal to do so.…

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I had an HSA account that was initially set up when I had an employer & I had a monthly service fee if I didnt keep a balance of {$3000.00}. Well I no longer work for XXXX XXXX XXXX XXXX & I was told I could create a new account & transfer funds & it would NOT be subject to monthly service fee. Well I did that & now HSA bank is telling me they will not transfer the funds until I do a name change of my middle initial on the newly created account. I looked at my old account & I do not have my {$10000.00} there & in my new account it is {$.00} available. HSAbank representatives have proven to be unhelpful & give conflicting information. A mgmt member promised to call me back and surprise surprise he NEVER called me back to update me. I think they are being sneaky & I do not have access to my {$10000.00} & they wont tell me where my money is or WHY I can not access it. I have made no less than 8 calls to them in the last few weeks trying to get it rectified. Please help me.

In XX/XX/XXXX, a fraud/security hold was placed on my Health Savings Account ( HSA ) MyHSA Bank ( a division of Webster Bank , N.A. ) due to a data breach involving my former employer. I later contacted the bank, completed all requested verification, and authorized the hold to be lifted. I was subsequently provided a closing disclosure and was explicitly informed that my HSA account was closed on XX/XX/XXXX, and that a distribution check would be mailed to me. However, no funds were received. I contacted the company multiple times after XX/XX/XXXX to confirm the closure and distribution. During a call on XX/XX/XXXX, which lasted over XXXX hours, I was informed for the first time that : The fraud hold had never actually been removed The account was not closed, despite prior representations No distribution had been issued I had never been notified that the hold remained in place I was told that only the fraud department could remove the hold, that customers have no way to contact…

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I opened an HSA Account with HSA Bank. I have been automatically depositing funds from my paycheck each week. I went to use the provided debit card to pay for a prescription, but the card kept getting declined, even though there was more than sufficient funds in the account. I contact HSA regarding this matter. I was told they are no longer using the XXXX card they provided me and they cancelled it. I asked why was I never notified or asked if this is what I wanted. They refused to provide any answers. I asked about getting a new card, they would not respond. They have over {$2200.00} of my money and continue to receive new deposits every paycheck, but I have no way to access the funds or pay for medical bills. Their customer service was extremely rude, unprofessional, and refused to help. They have refused/failed to provide a new debit card to enable me to pay my medical bills with fund set aside to pay said bills.

My HSA account with HSA Bank has been locked and inaccessible since approximately XX/XX/year>, which is now over one and half months. I received no notice via email, mail, or secure message that the account was being frozen. When I contacted HSA Bank by phone multiple times, the customer service representatives could not provide any explanation for the freeze or a timeline for resolution. I was also not informed of any suspected fraud, documentation requests, or compliance reviews that would warrant such a freeze. This account contains my personal funds meant for healthcare expenses. I have not been able to access my money to pay for medical bills during this entire period. I consider this to be an unjustified and potentially unlawful withholding of my personal property. I have requested a written explanation and immediate resolution several times, but the issue remains unresolved.…

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XXXX my email was hacked. I contacted HSA Bank when I realized the hacker had accessed my account on XX/XX/XXXX to get assistance removing an unknown bank account that had been added and changed all of my passwords. A couple weeks later, I tried to use my HSA Card and it was declined. On XX/XX/XXXX, XXXX XXXX from HSA Bank XXXX XXXX reached out to me to verify information on my account and unlock it. I was told this was done successfully. A couple of days later I was unable to log-in to my HSA Bank account and called the XXXX number to speak to customer service. The woman at that time told me that the security procedure needed to be redone because of an issue with the first procedure- she would not elaborate on what the issue was and told me that I would receive either " an email or phone call '' from HSA Bank within XXXX business days letting me know when my account was unlocked. I never received a call.…

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HSA Bank/Webster Bank is charging monthly fees while simultaneously forcing automated cash sweeps from my linked XXXX XXXX XXXX I was told this is because they have moved away from allowing full management of HSA assets by the XXXX XXXX to instead allowing sell-only, instead pushing account owners to use their own internal brokerage instead. When I explained I wished to transfer my HSA assets in-kind to XXXX instead to avoid these ridiculous fees, I found that I would have to liquidate my XXXX holdings XXXX Since I live in CA, these would be taxable events.

I called on XX/XX/XXXX to close my account and distribute the balance to me. I was told this was done and would take XXXX business days. I called another time to confirm about a week later and they told me my account was closed and itll take XXXX business days. Checking the account tonight XX/XX/XXXX I saw my balance was still there. I called and was told the system wouldnt let them close it on XX/XX/XXXX. Its always funny to hear when Im being lied to. I was told tonight the system worked and theyve closed the account and again itll take XXXX business days. I wont hold my breath.

On Thursday last, I deposited a certified check for XXXX. The teller comfortable from his XXXX XXXX gave me receipt for XXXX. I tried Friday on phone to resolve and was promised it would be addressed soon and if not soon over the weekend. Here it is Monday. I called the bank and got no where and then CFPB. Still no missing money.. What do I do now?

Attempted to use HSA debit card at Dr. office and was declined. I tried to login to account in waiting room and found password no longer worked. I immediately check phone and e-mail ( including spam ) records for any chance HSA bank attempted to contact me - nothing. Contacted HSA debit card dept. the next day, XX/XX/year>, I answered the security questions as required and confirmed to their satisfaction that my request for reimbursement over the weekend was not a fraudulent occurrence. I was promised that the issue would be resolved by the fraud department within XXXX hrs. I called XXXX XX/XX/year> to verify the account had been restored as I was still un-able to login to my account to check balances and use my benefits card I needed for the pharmacy and Dr. appt I had scheduled today. After nearly an hour on the phone I was finally transferred to a supervisor that told me the fraud department again needed XXXX hours and there is nothing that could be done.…

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This is for an HSA account. My deceased husband and I contributed to an account at HSA Bank for many years. When my husband passed away 5 years ago, Hsa Bank was one of many entities notified via mail. No one contacted me so I assumed all was well for me to use my money. This past XX/XX/XXXX, HSA Bank issued new debit cards with a 2 month expiration date which prompted me to call. At that time, I also asked that they stop sending cards to my husband as he is deceased. They were surprised and said someone would be contacting me. No one did. In XXXX of XXXX I contacted them again because now I could no longer use my HSA savings to pay for bills. Every day in XXXX and now XXXX, I have emailed, spoke on the phone, filled out forms, and even changed my regular checking account name at the bank to exactly match HSA bank as was instructed by HSA Bank. As of today XX/XX/XXXX, the funds from the joint account are still not in a new account that has my name only.…

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HSA Bank closed my Health Savings Account in XX/XX/2025 with a balance of {$2600.00}. HSA Bank states the funds were escheated to the California State Controller via EFT/ACH, but they refuse to provide an ACH trace number, transmission confirmation, acceptance receipt, Property ID, or rejection notice. The California State Controller confirms they have no record of receiving the funds and can not locate them without a trace number. HSA Bank has refused to escalate my case, denied access to supervisors or compliance, and continues to deflect responsibility to the State, XXXX, or my former employer. I am requesting documented proof of transfer or immediate corrective action to release or properly re-escheat my funds.

I originally requested a trustee-to-trustee XXXX transfer on XX/XX/XXXX and followed up on XXXX, XX/XX/XXXX. HSA Bank responded that they did not receive the required XXXX, despite it being clearly attached to the XX/XX/XXXX request. I re-forwarded the XXXX to avoid delay. HSA Bank is now requiring that I call to resolve what should be a routine {$280.00} trustee-to-trustee transfer, rather than providing a written update or processing the request. As of this submission, I learned that HSA Bank closed my account for inactivity effective XX/XX/XXXX, after I initiated a trustee-to-trustee transfer on XX/XX/XXXX. The account now reflects a XXXX balance, and I have not received written confirmation of the disposition of the funds.

CFPB Complaint XXXX XXXX XXXX ( No change, but cross-referenced to XXXX ) To the Consumer Financial Protection Bureau, I am submitting this complaint regarding XXXX XXXX XXXX and multiple financial institutions that relied on inaccurate, incomplete, and unverified consumer report data to deny or restrict my access to banking services. My XXXX report reflects multiple inquiries and adverse determinations allegedly based on public record information, with XXXX stating that XXXX XXXX XXXX was utilized. However, no specific public record, jurisdiction, case number, or factual basis has been disclosed to me. Despite this lack of disclosure and verification, the following institutions relied on this information : Webster Bank XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX I believe these practices violate the Fair Credit Reporting Act, including failures to ensure accuracy, provide meaningful disclosure, and conduct lawful reinvestigations.…

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