I am a victim of identity theft. XXXX fraudulent accounts were opened at XXXX XXXX Koalafi ( XXXX XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX ) in my name on XX/XX/XXXX and XXXX, XXXX, without my knowledge or authorization. Balances : {$10000.00} and {$770.00}. I submitted a formal dispute to Koalafi on XX/XX/XXXX, with police reports ( XXXX XXXX, XX/XX/XXXX ) and an FTC Identity Theft Report ( XX/XX/XXXX ). I also filed a formal dispute with XXXX on XX/XX/XXXX. On XX/XX/XXXX, I spoke with supervisor XXXX ( XXXX. XXXX ), who informed me Koalafi determined the accounts are not fraudulent based on payment history. However, the payment accounts disclosed debit card ending XXXX and checking account ending XXXX are not mine, and I do not recognize them. This is direct evidence of fraud. Koalafi refused to provide written investigation findings, stating they are for internal use only, and confirmed there is no appeals process.
CFPB COMPLAINT DATABASE
Westcreek Financial
96 real consumer complaints filed against Westcreek Financial at the Consumer Financial Protection Bureau in the last 12 months. 0 received relief from the company. Median federal response time: 15 days.
Most common issues
- 01Attempts to collect debt not owed15
- 02Incorrect information on your report15
- 03Charged fees or interest you didn't expect14
- 04False statements or representation11
- 05Problem with the payoff process at the end of the loan8
Top states filing
Recent complaints
The 30 most recent complaints against Westcreek Financial where the consumer chose to publish their narrative.
Issue : Credit Reporting Charged-Off Account / Accuracy & Mortgage Impact I am filing this complaint regarding Koalafi and a charged-off account currently being reported on my credit report ( XXXX ). This account is being reported in a manner that is negatively impacting my credit profile during an active mortgage approval process, causing immediate and significant financial harm. I have reason to question the accuracy and completeness of the information being reported. I am requesting a full investigation and verification of the following : The date of first delinquency The reported balance and any past due amounts The account status ( charged-off vs. closed vs. open ) The completeness and accuracy of the payment history Additionally, I have been informed that a third party, XXXX XXXX , may be associated with this account. However, there is no corresponding collection account reporting on my credit file, which raises concerns regarding the accuracy and handling of this debt.…
To Whom It Concerns, Im contacting you because an account with my information suddenly appeared in your system and is now being reported to the credit bureaus. Before I make any decisions or take any responsibility for something I dont fully understand, I need clarity and documentation. I am disputing this account and requesting validation under the Fair Debt Collection Practices Act. This is not a refusal to pay. I simply need proof that the information youre reporting is accurate, that I am the correct person, and that your company has the legal right to collect or furnish the account. Right now, what you have provided is not enough for me to confirm anything. To properly review and verify this matter, I am asking for the following : 1. A breakdown of what this alleged balance is based on, including dates and itemized charges. 2. Documents showing where this obligation originated and how your company obtained it. 3.…
I am filing a complaint regarding a financing agreement with Koalafi ( Agreement # XXXX ) that I believe was obtained under coercion and misrepresentation. I did not intend to finance the full amount. I only wanted to pay for the repairs necessary to pass inspection. However, they depleted the entire lease amount of {$3500.00} and I was charged for the full quoted amount to fully fix repairs and pass inspection, even though the repairs were not completed. The vehicle still does not pass inspection due to unresolved brake light and turn signal issues. A necessary component was not installed, yet I was still charged. He told me he would not leave the shop until he completed my vehicle ; however, upond arrival to pick up my vehicle about XXXX XXXX, he attempted to charge an additional {$1100.00} for completion of service, claiming I now needed a " tipping module '' in order to pass inspection.…
On XX/XX/2026, I paid an amount of {$600.00}, I knew that the final payment was {$120.00} which is what I planned to pay once I got paid again. When making this payment, the only pay off amount shown was {$120.00} with no other indication that there was any pending payments or any amount due after this. So I made the payment, got the confirmation that the payment was made and the account was satisfied. The payment also cleared my bank account as well. As a consumer, I had no reason to believe that anything else was due after this because of the confirmation received. I made the intention to pay this account within the 90 day period because it was the same as cash thing so I knew the final payment had to be before XX/XX/2026 which is what I did. When checking my credit report, I seen that this account was still reporting and that it wasn't reporting as closed, so I logged into the account and I seen that there was still a balance but for the full 12 month period.…
On XX/XX/year>, I entered into a lease agreement financed by Koalafi to purchase furniture from XXXX XXXX XXXX in XXXX, Pennsylvania. Shortly after the furniture was delivered, I realized that the furniture does not properly fit in my home. I contacted the store the same week to request an exchange for furniture that would fit my space. The store refused to help or offer any reasonable solution. I made the request immediately in good faith, but the merchant has ignored my concerns. I should not be required to continue making payments for furniture that can not be used in my home. The merchant failed to resolve the issue despite being notified promptly. I am requesting that Koalafi investigate this situation and stop the payment obligations until the issue is resolved with the merchant.
On XX/XX/year>, while reviewing my credit report, I discovered a collection account that does not belong to me and that I do not recognize. The account is being reported by KOALAFI as a collection account with a balance of approximately {$1300.00}. I never opened this account, never authorized this account, and I have never conducted business with this company. Because of this, I believe my personal information may have been used without my knowledge or consent. This inaccurate account is negatively affecting my credit report and my ability to obtain credit. I have already reported this issue as potential identity theft and requested an investigation. However, this account continues to appear on my credit report. I am requesting that this matter be investigated immediately and that the company provide proof that I authorized or opened this account.…
I am filing a complaint regarding misleading loan terms provided by Koalafi. When I entered into the financing agreement, I was clearly told that my loan balance of {$1400.00} would be paid off within XXXX days as long as my payments of {$130.00} were made on time. Based on this information, I agreed to the financing terms. Since entering the agreement, I have made all payments as required and have paid a total of {$1700.00} toward the loan. However, my account currently still reflects a remaining balance of {$1700.00}. This indicates that I have already paid more than the original financed amount, yet my balance appears unchanged. This contradicts the terms that were explained to me at the time of purchase and raises concerns about misleading or deceptive lending practices. I am requesting a full accounting of how my payments were applied, clarification of the loan terms, and correction of my account balance if errors or deceptive practices occurred.
I am writing to file a formal complaint regarding accounts that have been fraudulently opened in my name due to identity theft. These accounts do not belong to me, and I am requesting the CFPBs assistance in having these inaccurate and unauthorized accounts investigated and removed. Details of the Issue, I recently discovered one or more accounts on my credit reports that I did not authorize or open. These accounts appear to be the result of identity theft. I have already disputed these accounts with the credit reporting agencies and the creditors, but the issue has not yet been resolved. Action Requested I respectfully request that the CFPB : Investigate these fraudulent accounts Ensure the furnishers and credit bureaus conduct a proper investigation Require removal of all inaccurate information related to the identity theft.
On XX/XX/year>, I submitted a payoff payment in the amount of {$1200.00} to Koalafi. The payment cleared via ACH and is labeled Payoff in my account history. After this cleared payoff, my account was reactivated and a remaining balance began appearing as due. Additional ACH activity occurred following the cleared payoff. I contacted Koalafi multiple times to request clarification and to have my payment method removed to prevent further withdrawals. My requests were not resolved, and I was unable to stop additional billing through the company. As a result, I was forced to contact my bank to block further ACH withdrawals. Despite the cleared payoff and my repeated attempts to resolve the issue, the account continues to reflect a remaining balance and collection activity. I am disputing the remaining balance and any further attempts to collect funds on this account. Based on the cleared payoff payment, the account should reflect paid in full.…
Dear Consumer Financial Protection Bureau, I am submitting this complaint to formally request the complete removal of XXXX/Koalafis account from my credit reports with XXXX, XXXX, and XXXX due to a documented pattern of inaccurate, inconsistent, and potentially unlawful credit reporting that has caused harm to my credit profile. Basis for Removal XXXX/Koalafi has engaged in repeated reporting actions that undermine the accuracy and reliability required under federal law, including : Updating the account to reflect an agreed-upon settlement amount and then, approximately one year later, increasing the reported balance to nearly double that amount without notice, explanation, or supporting documentation. Removing the account from my credit report and subsequently reinserting it between XX/XX/year>, and XX/XX/year>, without notice and without demonstrating proper certification of accuracy prior to reinsertion.…
I opened a Koalafi installment loan account in XX/XX/XXXX for a couch purchase. On XX/XX/XXXX, I noticed a new payment on my account and learned that a refrigerator had been purchased using my financing account without my authorization. I did not approve this transaction, did not apply for additional financing, and did not receive the refrigerator. I immediately contacted Koalafi to report the unauthorized purchase and was advised to file a formal complaint. I believe my identity and/or account information was used fraudulently. I am requesting that the fraudulent refrigerator charge be immediately removed from my account, that my account be secured to prevent further unauthorized use, and that this matter be fully investigated. I am not responsible for this debt.
I applied for financing through Koalafi ( XXXX XXXX XXXX XXXX at XXXX XXXX in XX/XX/year>. I was approved for approximately {$740.00}, but I never returned to the store, never picked up any merchandise, and never had any tires installed. I changed my mind and did not complete the purchase. Despite this, the merchant marked the transaction as completed and Koalafi funded the loan. On XX/XX/year>, a payment was withdrawn from my bank account even though no goods or services were ever delivered. I never signed a pickup confirmation, never took possession of any tires, and no installation occurred. There is no proof of delivery because nothing was delivered. I contacted the company to dispute the charge and requested proof of delivery or installation, but no documentation has been provided. The payment was disputed through my bank due to non-delivery of merchandise.…
The loan is for point of sale car repair from the company koalafi. The initial quote for repairs was {$5800.00}, but they did an initial repair if {$2300.00} When I went to sign the payment plan I saw the loan is called a lease, and if you don't pay it off within XXXX days, you have to pay double the loan value. I find this extremely predatory and fits the exact definition of loan sharking.
I am formally disputing the validity of the alleged collection and charge-off account being reported under my name. This letter serves as a request for full debt validation pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C. 1692g ( b ) and the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681i. I do not acknowledge this debt as valid. Before any further reporting, collection activity, or communication regarding this account continues, I am requesting that you provide the following : Verification of the debt, including the original signed contract or agreement bearing my signature. The complete payment history and itemized breakdown showing how the alleged balance was calculated. Proof of your legal authority to collect or report this debt, including a copy of any assignment or purchase agreement from the original creditor. The name, address, and contact information of the original creditor for proper verification.
They're charging me 185 percent interest rate on a loan for XXXX approximately dollars lease to own agreement for car repairs and no one disclosed that interest rate to me not even the shop I was getting the repairs done. It's fraud and unacceptable to do this to people. I know am ending up paying over XXXX XXXX!!!!
I respectfully dispute West Creek Financial dba Koalafis response and do not agree that the account is being reported accurately or lawfully. While Koalafi states that consent was provided and that the debt is valid, they have not provided evidence of legally permissible credit reporting under the Fair Credit Reporting Act ( FCRA ) for a lease-to-own agreement, nor have they demonstrated that the account meets the definition of a credit transaction reportable to consumer reporting agencies. Additionally : XXXX. No signed contract or agreement bearing my signature was provided to demonstrate informed consent to credit bureau reporting. XXXX. Koalafi failed to provide itemized billing, payment history, or a full accounting showing how the alleged balance of {$1000.00} was calculated. XXXX.…
Hello, I just had an experience with Koalafi where I was being double on taxed on an item and inflating the terms of the loan and only disbursing the subtotaled amount. I called their customer service and they could not coherently explain why the prompts of there loan application was not clear and straightforward. The issue caused my loan to increase {$200.00} because the tax amount was about {$50.00}. This company needs to be looked into. XXXX
I am submitting this complaint to formally dispute an account that is being reported and/or collected inaccurately and unlawfully. The account in question does not belong to me and is the result of identity theft. I did not open, authorize, or benefit from this account, nor did I enter into any contract or agreement related to it. I have no legal obligation for the alleged debt. I submitted a written dispute and debt validation request to the creditor/debt collector requesting : Proof of debt validation, including a copy of any original signed contract or application Proof of legal standing and valid assignment/ownership of the account Evidence of a permissible purpose for obtaining and furnishing my consumer report Cessation of collection and credit reporting pending investigation To date, the account continues to be reported and/or collected without providing competent evidence that I am legally responsible for the debt.…
I entered into a rental-purchase agreement with Koalafi that XXXX a XXXX XXXX XXXX XXXX. I made multiple payments and attempted to complete the remaining payments within the XXXX period. My bank declined the payment attempts due to fraud protection ( unrecognized charge ), not due to insufficient funds or refusal to pay. Under the agreement, weekly payments are not considered past due until XXXX ( XXXX ) days after the scheduled due date, and returned payments are addressed through a returned-payment fee. The agreement does not state that a declined or returned payment immediately voids the XXXX XXXX XXXX XXXX nor does it allow Koalafi to XXXX payment without providing the contractual grace period and opportunity to cure. Despite my good-faith attempts to pay within the XXXX window, Koalafi is now demanding a payoff amount of {$2700.00} and refusing to accept the remaining payments under the XXXX XXXX XXXX.…
On XX/XX/year>, we went to a transmission company to pay for a transmission. The cost of the transmission was {$5700.00} " and we did the following. I made XXXX XXXX payments : $ XXXX ( mother ) {$1800.00} ( mother ) Financed the balance $ XXXX ( son ) Totaled {$5700.00} My son went through the transmission company to finance the {$2000.00} and they work with another finance company. The finance company set up the payments through my son 's job. The payments were {$180.00} every other week. My son only works part time and that posed a hardship on him because he only makes about {$20000.00} per year. I didn't realize how much the payments were until XXXX of XXXX when I thought the payments would be over. Over the course of XXXX months he had paid {$2900.00} which we thought would be enough to end the loan. However, I discovered that there was still a balance of {$1800.00} which was reduced to {$1200.00} after I called and started to complain.…
I am disputing an alleged debt related to an automotive repair transaction that is currently under review with state regulatory agencies. Despite the dispute, the finance company has continued daily telephone calls and has reported negative information to the credit reporting agencies. I have requested that the matter be handled in writing only and that collection activity pause while the dispute is pending, but the calls and credit impact have continued. I am requesting review of the collection practices and credit reporting related to this account. Basically, I took my car to a repair shop for a new radiator, used a used radiator. It leaks about a gallon of radiator fluid each time. I use it when I went back to the mechanic he threatened to shoot me so I left. I told the Finance Company the contract is not fulfilled because he use used parts and he didnt disclose that at all and now the Finance Company is harassing me and I tried to tell them the repair is not complete completed.…
To Whom It May Concern, I am submitting this complaint to formally dispute Koalifis failure to honor a contract modification that was explicitly agreed upon prior to XX/XX/XXXX, and its subsequent attempt to impose improper interest charges and payment obligations that I did not consent to. Background and XXXX XXXX to XX/XX/XXXX, I contacted Koalifi to proactively address a temporary financial hardship caused by a government shutdown that halted my wages. During multiple phone conversations with Koalifi representatives, I explicitly stated that I required an extension of my early payment option deadline. Koalifi representatives expressly agreed to the following terms : 1. A one-month pause on required payments, and 2. An extension of my early payment option deadline to account for the wage interruption. This extension was the primary and material condition of my agreement. I relied on these representations in good faith.…
On XX/XX/year>, I paid my Koalafi loan in full. At the time, my balance was {$1700.00}, which they reduced to {$1200.00}. The company told me the XXXX payment was part of the payoff. I explained that reducing the balance from {$1700.00} to {$1200.00} is a discount and should not have been applied as part of the payoff, because the proper payoff would have been {$1600.00}. I also explained the payment was meant for XX/XX/XXXX, not the final payoff, and cited Regulation E. I have a written payoff letter dated XX/XX/XXXX confirming the balance was paid in full, and an email confirming the account is closed. All of this was recorded with the company. They then threatened that if I reversed the payment, the loan would reopen. I am disputing the extra charge and request a refund and written confirmation that the account is closed.
I am submitting this complaint regarding a fraudulent account reported by XXXX that I did not open, authorize, or benefit from. I discovered the XXXX account on my credit report and immediately recognized it as unauthorized. I have never applied for financing through XXXX, never signed any agreement, never received goods or services associated with this account, and never provided consent for this account to be opened in my name. This account constitutes identity theft and/or fraudulent account creation. I did not initiate the transaction, I did not authorize any third party to do so on my behalf, and I received no contractual disclosures, no billing statements, and no benefit from the alleged account.…
On XX/XX/year> amount of {$680.00}, and the amount of XXXX I requested validation of the alleged debt and asked for documentation showing that : I am the responsible party, The amount reported is accurate, The company has the legal right to collect and report this debt. To date, the company has failed to provide proper validation, yet continues to report the account to the credit reporting agencies. This reporting is inaccurate and misleading and does not comply with the Fair Debt Collection Practices Act ( FDCPA ) and the Fair Credit Reporting Act ( FCRA ). I am requesting that the company either : Provide full and proper validation of the debt, or Remove the account from my credit report entirely.
I entered into an installment loan agreement with Koalafi with the understanding that the total amount owed and repayment terms were clearly disclosed at the time of purchase. After making payments, I noticed that my remaining balance and payoff amount were higher than expected and did not align with what I was originally told. Koalafi charged fees and/or interest that were not clearly disclosed upfront. The amounts applied to my account were confusing, and I was unable to get a clear, consistent explanation from customer service regarding how my payments were being applied or why the balance remained higher than expected. I attempted to resolve this directly with Koalafi, but I did not receive a satisfactory explanation or correction. I believe the fees and interest charged were misleading, unexpected, and not properly disclosed at the time I agreed to the loan.
I entered into a financing agreement with XXXX ( West Creek Financial ) for furniture, with an agreed-upon " Early Purchase Option '' of {$1500.00} to be paid within 120 days. My scheduled monthly payments were routinely processed by XXXX as XXXX separate split transactions ( approx. {$130.00} and {$58.00} ). In XXXX, the first portion of my payment cleared, but the second portion ( {$58.00} ) failed. XXXX failed to notify me via email, text, or phone that this partial payment had failed. Because XXXX did not provide notice of the failure, I believed my account was current. When the XXXX " cash price '' window expired on XX/XX/XXXX, XXXX used this single un-notified {$58.00} failure to revert my contract to a XXXX lease, instantly inflating my balance by over {$1600.00}. The Numbers : Original Cash Price : {$1500.00} Total Paid to Date : {$1700.00} ( I have already paid more than the cash price ). Amount XXXX Demands : An additional {$1600.00}.…
On XX/XX/2024, I submitted a payoff payment for my Koalafi lease ( Account # XXXX ). On XX/XX/2024, Koalafi emailed me confirming that my lease was closed and paid in full pending the clearing of my final payment. I was never notified that the payment did not clear, nor did I receive any email, text, or other communication indicating a problem with the payment. This lack of notice prevented me from correcting the issue in a timely manner. I reasonably believed the account was paid off based on Koalafis written confirmation and the absence of any follow-up communication. At the time the payment was submitted and in the days that followed, there were more than sufficient funds in my bank account to cover the payoff amount. I have attached documentation showing available funds. There is also no record indicating that Koalafi attempted to reprocess the payment or notify me of a failure.…
Product : Loan or lease Issue : Charged interest or fees I did not agree to / Deceptive practices Company : West Creek Financial , Inc. ( Koalafi ) I was offered financing through a merchant for a vehicle repair. The financing company, Koalafi ( West Creek Financial , Inc. ), structured the transaction as a lease-to-own agreement even though no tangible personal property was provided to me. The only thing disbursed was cash paid directly to the repair shop for services already rendered. There is no physical property to lease, possess, maintain, or return. This is a disguised consumer loan presented as a lease in order to avoid lending regulations and interest rate disclosure requirements. The total amount claimed exceeds three times the principal, effectively imposing an APR exceeding 200 % without disclosure as a loan. I am disputing the validity of the agreement, the characterization of the transaction, and any negative credit reporting associated with it.…
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