ENTERPRISE // COMPLAINT RESOLUTION

Every complaint is a liability.
We reduce your exposure.

A single CFPB complaint touches 3-4 teams before it closes. Under deadline pressure and volume, gaps compound. Our agentic pipeline handles intake, classification, and response drafting so your compliance team makes data-oriented decisions on every complaint, not judgment calls made under pressure.

Response within 1 business day. No commitment.
3-4 teams
touch every complaint manually
CS, compliance, legal, ops
~$360+
cost per complaint
2-3 people, 2-4 hrs avg
15 days
CFPB response window
auto-tracked, never missed
HOW IT WORKS

Unified complaint lifecycle.
Both sides of the table.

01
Consumer
Files a complaint
Through 4eye.me, CFPB.gov, or directly to your institution. Every channel feeds the same unified queue.
02
CFPB / Agency
Forwards to your institution
CFPB receives, validates, and routes the complaint to your compliance team. You have 15 business days to respond. The clock starts now.
03
AI Engine
Classifies and drafts response
Maps statutes (Reg E, FCRA, UDAAP, RESPA), cross-references account history and institution-specific policies, and drafts a fully-cited, agency-formatted response package.
04
Compliance Officer
Reviews and approves
One-click review. No drafting from scratch, no 4-team handoff. Edit, annotate, or approve.
05
4eye Platform
Responds and closes
Submits your response to CFPB. CFPB notifies the consumer. Case closed. Full audit trail retained.
CAPABILITIES

Built for compliance teams
at scale.

Statute mapping

Reg E, FCRA, UDAAP, RESPA, FDCPA, and state-level law automatically applied to each complaint's specific facts.

Response drafting

Fully-cited, agency-formatted response packages. Your team reviews, not writes.

Deadline tracking

15-day CFPB window monitored automatically. No complaint falls through.

Full audit trail

Every action, timestamp, and revision logged. Regulator-ready on demand.

Multi-channel intake

CFPB portal, direct submission, email, and your internal queue unified in one dashboard.

No model training

Your institution's data is never used to train models. Isolated per-client by design.

PHASE 06 // ENTERPRISE

Unified agentic model.
Both sides of the complaint.

A single complaint touches 3-4 teams before it closes. Under deadline pressure, a wrong explanation or incomplete response gives the consumer grounds to escalate to court. Your institution can absorb that cost, but it is a costly, avoidable process that compounds with every complaint handled incorrectly.

After processing hundreds of complaints a month, even experienced teams miss details. Not from negligence, but from volume. Manual information handling at scale creates gaps no individual can consistently catch. Our agentic pipeline reduces that exposure: we streamline intake, classification, and response drafting so your team makes data-oriented decisions on every complaint, not judgment calls made under pressure.

3-4 teams
touch every complaint manually
CS, compliance, legal, ops
~$360+
cost per complaint
2-3 people, 2-4 hrs avg
15 days
CFPB response window
auto-tracked, never missed
unified complaint lifecycle · automated
01
Consumer
Files a complaint
Through 4eye.me, CFPB.gov, or directly to your institution. Every channel feeds the same unified queue.
02
CFPB / Agency
Forwards to your institution
CFPB receives, validates, and routes the complaint to your compliance team. You have 15 business days to respond. The clock starts now.
03
AI Engine
Classifies and drafts response
Maps statutes (Reg E, FCRA, UDAAP, RESPA), cross-references account history and institution-specific policies, and drafts a fully-cited, agency-formatted response package.
04
Compliance Officer
Reviews and approves
One-click review. No drafting from scratch, no 4-team handoff. Edit, annotate, or approve.
05
4eye Platform
Responds and closes
Submits your response to CFPB. CFPB notifies the consumer. Case closed. Full audit trail retained.
CFPBFTCState AGOCCBBBfull audit trail

Reduce your complaint exposure.

We work directly with your compliance team to configure the pipeline for your institution's needs.

NO COMMITMENT. RESPONSE WITHIN 1 BUSINESS DAY.