ADP Inc.

Wisely ( ADP ) took money from my account but did not pay the merchant. My balance went down, but the payment was never sent. This has happened more than once. When I contacted Wisely, they claimed they didnt know the transaction and refused to open a Regulation E investigation. One agent allegedly supervisor call disconnected and agent never responded back.

I have been dealing with an ongoing IRS payroll tax issue involving ADXXXX for several years without a proper resolution. During this time, my case has repeatedly been transferred between different agents and departments, causing significant delays and confusion while IRS notices and balances continued accumulating. On XX/XX/year>, XXXX representative XXXX XXXX XXXX confirmed to me in writing that ADP had already sent a payment of {$15000.00} to the IRS for penalties and interest related to this matter and stated that my account was good to go. ADP also provided internal case number XXXX. After receiving that statement, I requested proof that the payment had actually been transmitted and properly applied, including payment confirmation and trace information, but I never received a response to that request.…

My funds were taken out of my account after a dispute was reversed. I called the job spoke to them about it. There was no resolution in return of my funds.

On XX/XX/year> I contacted WISELY ADP on my behalf of my phone being stolen at work which led to several unauthorized transactions being made and on XX/XX/year> my dispute claims were denied without any additional information.

I received fraud alerts on my phone then I received a phone call about the fraudulent transaction. The representative claims they were from my Bank calling about the suspicious activity the phone number they called from was the exact number on the back of my debit card. He said he sent a verification code which I got and repeated it to him thats when they got into my account and transferred {$2500.00} dollars to an unknown debit card

I am re-disputing a duplicate charge on my account. On XX/XX/XXXX, I was charged {$160.00} at the time of purchase. Then on XX/XX/XXXX, I was charged {$400.00} for the full order total, which already included that {$160.00}. This means the {$160.00} was charged twiceonce as a separate charge on XX/XX/XXXX, and again as part of the full amount on XX/XX/XXXX. Based on my records and the attached screenshot, this is a duplicate charge. I am requesting a refund of {$160.00} to correct this billing error.

XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX my Wisley Online banking was charged {$9.00}. I have never subscribed to XXXX XXXX. This has been an ongoing issue since my divorce. My ex wife XXXX XXXX XXXX XXXX. Is involved in organized crime. My ex wife 's father is the XXXX XXXX XXXX XXXX XXXX XXXX here in XXXX, XXXX his name is XXXX XXXX.

ADP XXXX XXXX is preventing me from accessing my own XXXX ( k ) account due to a broken multi-factor authentication process. The phone number on file with my account is disconnected and is no longer in my possession. I have updated the account with a new number that should be the new XXXX method. I have attempted to reach the individual who now holds that number with no response and honestly who would respond to anyone asking for a phone code to an old phone number they used to have. I have contacted ADP XXXX XXXX multiple times through their standard support channel at XXXX. My employer has also attempted to resolve this on my behalf and has been unsuccessful. XXXX support has not offered any alternative identity verification path, including the notarized identity affidavit process that ADP maintains for situations where phone-based XXXX is unavailable.…

The person on this email included email addresses, sending my financial information to other businesses that are completely different companies. I have a Negligent Disclosure of financial information and defamation claim and complaint. XXXX XXXXXXXX XXXX Phone : XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX : XXXX North Carolina Company No. XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, LA XXXX

To Whom It May Concern, I am writing to file a formal complaint regarding a fraudulent incident involving my debit card and the handling of my case by your customer service team. Recently, I was contacted by an individual who claimed to be a representative of Wisely. Believing the call to be legitimate, I followed their instructions. Shortly after, I discovered that nearly all the funds in my account had been withdrawn, leaving me with only {$96.00}. I immediately contacted your customer service department to report the fraud. During that call, I was informed that the transaction was not initiated by your institution and that I would need to wait XXXX business days for an investigation to be completed before any potential refund could be issued. I explained the urgency of my situation, as this incident left me with almost no access to my money, but I was still told to wait. Additionally, the representative locked my debit card.…

Date : XX/XX/year> Subject : Formal Complaint Improper Charges, Authorization Holds, and Denial of Dispute Rights To Whom It May Concern, I am submitting a formal complaint regarding improper billing practices by XXXX with the Attorney Generals office and the denial of my right to dispute a transaction by Wisely with XXXX as well. I have also filed a Bad Business complaint against both companies with the Federal Trade Commission and today will be a complaint filed with the Consumer Affairs against these two companies as well. This complaint today, XX/XX/year> is in regards to only Wisely, my financial institution where I receive my earnings from my employer. On XX/XX/year>, I requested a ride through XXXX to be picked up from work, taken to XXXX, and then transported to my home. The total fare for this trip, including the added stop, was {$15.00}. However, the driver failed to complete the trip and left me stranded at XXXX without transporting me to my final destination.…

I started to open account with ADP, because of misunderstanding with insurance. I decided not to use, them with workers comp. That was around XX/XX/XXXX. Workers ' comp is required for what doing, plus I am just starting up. I thought, everything was over the saleswoman, said it was cancelled. I never ran payroll or had any worker. I decided to try them again. I receive a email that I didn't get till last of XXXX saying, that I need to cancel, my new salesman said it was cancel. On XX/XX/XXXX my account was debit for payroll processing and XXXX. i never ran payroll or finishing setup account. I couldn't pay my insurance because unauthorize transaction.

On XX/XX/year> & XX/XX/year>, {$1900.00} was taken from my Widely Card account without my authorization. My wallet was lost with my drivers license and debit cards. I did not know the merchant, did not make the transaction, and did not benefit from it. I disputed it with Widely Card. Since I lost my wallet, I provided them documents of driver license and my SSN. They denied my claim but said I could reopen it. I reopened it and provided a sworn statement that the transaction was unauthorized. Widely Card has not provided me with any proof that I authorized this charge. Under Regulation E, they are required to investigate and provisionally credit my account for unauthorized transfers. They have failed to do so. I am requesting that the CFPB require Widely Card to reverse this charge and provide a written explanation of their investigation.

Cardholder XXXX XXXX, attempted to withdraw {$300.00} from ATM # : XXXX at XXXX XXXX XXXX XXXX, XXXX, XXXX at XXXX. Right before dispensing the desired funds, the ATM shut off and rebooted without dispensing any money. Upon checking the receipt, the amount balance reflected that the funds had been dispensing when they had not. I contacted the ATM merchant, who told me to contact my financial institution ( ADP/Wisely ). Additionally, on XX/XX/year> I spoke with XXXX from the investigation team at the corporate office to seek clarification about the reason for the denial. During this conversation, she declined to provide any explanation or details pertaining the decision.

I had opened an account with this company only because I started a new job with XXXX XXXX group and when I went to go put in my direct deposit with the current bank, I have an ad popped up showing if I sign up with this bank, which is called wisely and they are with a strand off of XXXX XXXX XXXX that if I signed up, I would get my paycheck two days early. As a single mom that just experienced financial physical, emotional and other types of abuse from my husband for the previous two years, and as a single mom to XXXX children where I am the role of mom and dad and pay for everything because their father my husband that Im separated from wouldnt pay anything for anyone because he was back an addict. I needed my paychecks early because I am in debt.…

On XX/XX/XXXX I was charged from XXXX {$400.00}. I was already charged for the items I purchased this was a random charge by XXXX. this has happened before XXXX has no information of this charge on this date. I was denied having this refunded after disputing the charge.

I use Wisely by ADP for my payroll card. On the evening of XX/XX/XXXX, I discovered that an unknown party stole {$1200.00} from my payroll card for usage on XXXX, which is illegal in the State of Montana where I live. I called Wisely, where I was told through my conversation with a representative that I would receive a new card from them in 10 to 15 business days and that they would take 90 days to investigate what happened. When I stated that I have never gambled online and that it is also illegal in the State of Montana to do so, the transaction was instantly removed without my permission and I was told that I have no options for recourse until XXXX. When I told them that I'm looking at being evicted from my apartment due to my money being necessary for rent, I was told that it wasn't their problem and that I MIGHT see my money returned to me in XXXX if at all.

On XX/XX/year>, I initiated an ACH transfer from my Wisely/ADP account to a XXXX account. I made a clerical error by inputting the wrong account number. I contacted Wisely customer service and spoke with a supervisor to request an ACH Reversal due to incorrect recipient data, as permitted under NACHA rules. The bank refused to initiate the recovery process or investigate the error, failing to comply with my rights under Regulation E ( Electronic Fund Transfer Act ), which requires financial institutions to investigate reported errors in electronic fund transfers. I am requesting that Wisely contacts the receiving bank ( XXXX ) to recover the funds sent in error before they are withdrawn by an unintended recipient. Exact amount : {$1000.00} Report date : XX/XX/year> at XXXX XXXX Transaction ID : XXXX

On XX/XX/year>, a fraudulent charge of {$810.00} was debited from my Wisely debit card by XXXX XXXX # XXXX XXXX XXXX XXXX. I've never done business with this merchant, nor have I visited Michigan ; this is an unauthorized debit from my account. I contacted Wisely about this transaction, and they immediately cancelled the card that was debited and issued me another card. I recently received a letter from ADP-XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX XXXX, XXXX XXXX, CA XXXX, RE : Case XXXX for account ending in XXXX, which states ... The investigation has been finalized, and we've determined that there was no error. Record analysis indicates that no fraud has occurred, as investigation results match information on file. No credit will be issued.

In XX/XX/year>, I placed XXXX orders totaling {$240.00} that I later canceled. The funds were deducted from my prepaid card but never returned, and the transactions disappeared from the account history, leaving my Available Balance short. I contacted the company multiple times : Chat support : They said nothing showing in the system. Phone support : A supervisor hung up on me when I asked for a resolution. Email to XXXX : I requested a manual release or backdated dispute/memo-post release and included proof of XXXX order cancellations. XXXX confirmed the orders were canceled and the funds should not have been charged. This is a ghost hold in the companys system, not an XXXX issue. Despite my repeated attempts, the funds have not been restored. I am requesting that the company manually release the {$240.00} immediately and provide confirmation of the release.

On XXXX XXXX, 2026, I contacted the number on my Wisely account to check the balance. The last time I had checked the account if had a balance of {$390.00}, and on XX/XX/XXXXXXXX/25, now it had a balance of XXXX cents. That is impossible since I had not used the card and last checked it on XXXX/25. I place a sticker on the card following the balance inquire. I went thru the last XXXX transactions and seen that it was drained in XX/XX/XXXXXXXX XXXX, 2026. That is impossible, so I contacted Wisely to report fraud on my account. They provided me with a Dispute claim number, and said I should do what the email said, which I did, and to call them back in two business days, which I also did. At that time they wanted additional information, besides the Driver 's License and Marriage certificate I had already sent them. Now they wanted a copy of my social security card, which I also sent them.…

On XX/XX/2026, my card was physically stolen and used without my authorization to make several purchases. I did not authorize these transactions and I did not share my card or my information with anyone. When I realized the unauthorized purchases, I immediately reported the fraud to the card company. However, my claim was rejected even though I explained that my card had been stolen. The transactions were made in person without my permission. I asked for the case to be investigated again, but I did not receive a fair solution. I am filing this complaint because I believe that the company did not properly investigate the fraud and I need you to review my case and help me recover the money that was withdrawn from my account without my authorization

My card was lost. Then hours later my account got empty. I have {$0.00} in my account. They took {$3500.00} they didnt provided any provisional credit. I have a trip next week and I have NOTHING in my account. They dont want to tell me anything about my dispute and I need my money back! Name : XXXX XXXX XXXX case : XXXX Amount : {$3500.00} Last XXXX digits of card : # XXXX Wisely by ADP

As stated prior to you, MyWisely and XXXX, I sent a XXXX {$30.00} transfer to My Wisely card on XX/XX/year>. XXXX confirms funds and transfer paid and recipient ( MyWisely ) received. I have listed the XXXX transfer number for you. I have text chatted and called both companies several times each ( four I believe ). I would like the funds put back on my XXXX account or put on my Wisely account ( preferably, but my money seems to have vanished into thin air. Please help me get my {$30.00} back one way or the other, and keep a record of my dispute, so you can see any ongoing pattern with other customers. Thank you for your time and effort resolving this matter immediately.

Employer sponsored payroll Wisely by ADP direct deposit debit card overtake ; with earned wages just deposited days prior depleted from account.

i went to an atm locate at XXXX XXXX XXXX and requested to withdraw XXXX dollarson XX/XX/year>, the atm did not dispense it, i requested it to be returned from wisely adp they denied my request with no explaination

On XX/XX/year> I went the atm I was charged XXXX domestic fee saying it declined for insufficient funds when I had more than enough to pay the XXXX fee nothing in the bank statement say I couldnt use a dc atm I was told it was free even still I was charged like I didnt have no money in my account

XX/XX/XXXX XXXX order some pots from a fraudulent company name XXXX XXXX but when I got transaction text message, it showed another name as XXXX XXXX XXXX XXXX, XX/XX/XXXX That same company took XXXX more transactions in total of XXXX, I contact wisely / Adp, they open an investigation/ dispute, I waited a week for my dispute later to sign and return which was on XX/XX/XXXX, I called the bank today XX/XX/XXXX, they close my case and said I was responsible for those transactions, which is false .. I received XXXX XXXX, I can't afford to buy toys with my check in the amount of XXXX wisely told me it's nothing they can do about and it's not fair!

The customer service numbers provided by the company, Wisely ADP, wouldn't connect me to a automated system or customer service employee. The company app I downloaded accepted my personal information, but then wouldn't allow me to proceed to access my account. This occurred on XXXX

XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX Date : XX/XX/year> To : BBB and CFPB Subject : Formal Complaint Regarding Unauthorized Payroll Deductions and Direct Deposit Changes Dear BBB, I am submitting this letter as a formal complaint regarding serious payroll and wage concerns affecting my paycheck. I have experienced repeated unauthorized changes to my payroll deposits and excessive, duplicate fees that have deprived me of my earned wages. Specifically : My direct deposit information in XXXX was changed without my authorization, resulting in my paycheck being deposited into an account controlled by [ XXXXXXXXXXXX company name ], rather than my personal bank account. This change occurred despite my clear intent and prior updates to ensure my wages were deposited directly into my personal checking account. The company deducted daily fees from my earned wages, then charged those same fees again on payday, effectively double-charging me.…