Checking or savings account· Managing an accountCA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Ally
30,962 real consumer complaints filed against Ally at the Consumer Financial Protection Bureau. 3,638 received relief from the company. 100% of responses were timely.
30,962
Complaints
1,332
Won monetary relief
12%
Relief rate
>99%
Timely response
Most common issues
- 01Improper use of your report5,268
- 02Incorrect information on your report4,906
- 03Managing the loan or lease3,782
- 04Managing an account3,293
- 05Problems at the end of the loan or lease1,606
- 06Problem with a company's investigation into an existing problem1,064
- 07Attempts to collect debt not owed947
- 08Problem with a credit reporting company's investigation into an existing problem904
- 09Repossession891
- 10Struggling to pay your loan851
Top states filing
FL3,242TX3,192CA3,053GA2,017NY1,661IL1,440PA1,419NJ1,173MI1,137NC1,132
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Opening an accountNY
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Closing an accountPA
Outcome: Closed with monetary reliefTimely response
Vehicle loan or lease· RepossessionNC
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountIL
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Ally where the consumer chose to publish their narrative.
Payday loan, title loan, personal loan, or advance loan· Charged fees or interest you didn't expectFL
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMI
Outcome: In progressTimely response
Vehicle loan or lease· Managing the loan or leaseVA
Outcome: In progressTimely response
Vehicle loan or lease· RepossessionPA
Outcome: In progressTimely response
Vehicle loan or lease· Managing the loan or leaseNV
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportMI
Outcome: In progressTimely response
Vehicle loan or lease· Incorrect information on your reportNY
Outcome: In progressTimely response
Vehicle loan or lease· RepossessionIL
Outcome: In progressTimely response
Debt collection· Written notification about debtIN
Outcome: In progressTimely response
Vehicle loan or lease· RepossessionNY
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCA
Outcome: In progressTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseNY
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportGA
Outcome: In progressTimely response
Checking or savings account· Managing an accountFL
Outcome: In progressTimely response
Vehicle loan or lease· Managing the loan or leasePA
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportHI
Outcome: In progressTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseMN
Outcome: In progressTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseNY
Outcome: In progressTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseOH
Outcome: In progressTimely response
Debt collection· Took or threatened to take negative or legal actionDE
Outcome: In progressTimely response
Debt collection· Took or threatened to take negative or legal actionDE
Outcome: In progressTimely response
Checking or savings account· Managing an accountOK
Outcome: In progressTimely response
Vehicle loan or lease· Managing the loan or leaseGA
Outcome: In progressTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseNJ
Outcome: In progressTimely response
Checking or savings account· Managing an accountKY
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportLA
Outcome: In progressTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseGA
Outcome: In progressTimely response
Checking or savings account· Managing an accountNH
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Improper use of your reportIN
Outcome: In progressTimely response
Debt collection· Written notification about debtLA
Outcome: In progressTimely response
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