Prepaid card· Trouble using the cardAL
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
American Express
61,209 real consumer complaints filed against American Express at the Consumer Financial Protection Bureau. 17,445 received relief from the company. 100% of responses were timely.
61,209
Complaints
9,242
Won monetary relief
29%
Relief rate
>99%
Timely response
Most common issues
- 01Problem with a purchase shown on your statement6,804
- 02Incorrect information on your report6,567
- 03Other features, terms, or problems4,842
- 04Trouble using the card4,460
- 05Improper use of your report3,662
- 06Advertising and marketing, including promotional offers3,199
- 07Getting a credit card3,147
- 08Fees or interest2,746
- 09Attempts to collect debt not owed2,002
- 10Closing your account1,780
Top states filing
CA9,023NY6,624FL6,346TX4,839GA3,586NJ2,653IL2,047PA1,851NC1,681VA1,662
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementMI
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementOR
Outcome: Closed with monetary reliefTimely response
Prepaid card· Trouble using the cardFL
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementNJ
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against American Express where the consumer chose to publish their narrative.
Money transfer, virtual currency, or money service· Fraud or scamFL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportCA
Outcome: Closed with non-monetary reliefTimely response
Credit card· Fees or interestFL
Outcome: Closed with explanationTimely response
Credit card· Advertising and marketing, including promotional offersMN
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemNJ
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsCA
Outcome: Closed with explanationTimely response
Credit card· Fees or interestNJ
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsKY
Outcome: Closed with explanationTimely response
Credit card· Advertising and marketing, including promotional offersFL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportNJ
Outcome: Closed with explanationTimely response
Credit card· Getting a credit card
Outcome: In progressTimely response
Credit card· Closing your accountVA
Outcome: In progressTimely response
Checking or savings account· Managing an accountGA
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementNJ
Outcome: In progressTimely response
Credit card· Getting a credit cardIL
Outcome: In progressTimely response
Debt collection· Attempts to collect debt not owedFL
Outcome: In progressTimely response
Debt collection· Attempts to collect debt not owedFL
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: In progressTimely response
Credit card· Incorrect information on your reportGA
Outcome: In progressTimely response
Credit card· Advertising and marketing, including promotional offersNC
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Getting the loanVA
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementTX
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Getting the loanNC
Outcome: In progressTimely response
Credit card· Other features, terms, or problemsNY
Outcome: In progressTimely response
Checking or savings account· Managing an accountVA
Outcome: In progressTimely response
Prepaid card· Problem getting a card or closing an accountNC
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statement
Outcome: In progressTimely response
Same thing happen to you?
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