Credit card· Fees or interestCA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
American Express
59,882 real consumer complaints filed against American Express at the Consumer Financial Protection Bureau. 17,154 received relief from the company. 100% of responses were timely.
59,882
Complaints
9,074
Won monetary relief
29%
Relief rate
>99%
Timely response
Most common issues
- 01Problem with a purchase shown on your statement6,525
- 02Incorrect information on your report6,400
- 03Other features, terms, or problems4,718
- 04Trouble using the card4,432
- 05Improper use of your report3,628
- 06Advertising and marketing, including promotional offers3,110
- 07Getting a credit card3,085
- 08Fees or interest2,679
- 09Attempts to collect debt not owed1,926
- 10Closing your account1,739
Top states filing
CA8,798NY6,500FL6,169TX4,722GA3,502NJ2,586IL2,010PA1,816NC1,653VA1,639
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementSC
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Closing an accountIN
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementTX
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 29 most recent complaints against American Express where the consumer chose to publish their narrative.
Credit card· Closing your accountOH
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemCA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemTX
Outcome: Closed with explanationTimely response
Credit card· Advertising and marketing, including promotional offersUT
Outcome: Closed with explanationTimely response
Credit card· Closing your accountCA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementGA
Outcome: Closed with explanationTimely response
Credit card· Problem when making paymentsTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemCA
Outcome: Closed with explanationTimely response
Credit card· Trouble using your cardNV
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedCA
Outcome: Closed with non-monetary reliefTimely response
Debt collection· Attempts to collect debt not owedNJ
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsNJ
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportAR
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMI
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMI
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountNY
Outcome: Closed with explanationTimely response
Credit card· Closing your accountVA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportCA
Outcome: Closed with explanationTimely response
Credit card· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Debt collection· False statements or representationVA
Outcome: Closed with explanationTimely response
Credit card· Getting a credit cardMI
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Credit card· Struggling to pay your billVA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportSC
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportAR
Outcome: Closed with explanationTimely response
Credit card· Getting a credit cardIL
Outcome: Closed with explanationTimely response
Same thing happen to you?
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