Checking or savings account· Managing an accountFL
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Bank of America
189,545 real consumer complaints filed against Bank of America at the Consumer Financial Protection Bureau. 53,802 received relief from the company. 98% of responses were timely.
189,545
Complaints
36,143
Won monetary relief
28%
Relief rate
98%
Timely response
Most common issues
- 01Managing an account28,307
- 02Loan modification,collection,foreclosure25,056
- 03Incorrect information on your report11,614
- 04Problem with a purchase shown on your statement10,038
- 05Loan servicing, payments, escrow account9,298
- 06Closing an account6,113
- 07Account opening, closing, or management5,855
- 08Improper use of your report5,539
- 09Problem with a lender or other company charging your account5,271
- 10Opening an account4,533
Top states filing
CA38,402FL21,434TX13,624NY12,750GA9,340NJ7,804IL6,344MD5,926MA5,626NC5,352
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementKY
Outcome: Closed with monetary reliefTimely response
Credit card· Other features, terms, or problemsTX
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem with a lender or other company charging your accountFL
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 29 most recent complaints against Bank of America where the consumer chose to publish their narrative.
Credit card· Problem with a purchase shown on your statementNJ
Outcome: In progressTimely response
Checking or savings account· Managing an accountCO
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementNY
Outcome: In progressTimely response
Checking or savings account· Managing an accountNY
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemCT
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamNJ
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportCA
Outcome: In progressTimely response
Checking or savings account· Managing an accountWA
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsNJ
Outcome: In progressTimely response
Vehicle loan or lease· Problems at the end of the loan or leaseNJ
Outcome: In progressTimely response
Checking or savings account· Opening an accountCA
Outcome: In progressTimely response
Checking or savings account· Managing an accountNJ
Outcome: In progressTimely response
Checking or savings account· Closing an account
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementWA
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Other transaction problemFL
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCA
Outcome: In progressTimely response
Credit card· Other features, terms, or problemsNC
Outcome: In progressTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMD
Outcome: Closed with explanationTimely response
Mortgage· Problem with a company's investigation into an existing problemNM
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem with the payoff process at the end of the loanIL
Outcome: In progressTimely response
Vehicle loan or lease· Problem with a company's investigation into an existing problemCA
Outcome: In progressTimely response
Debt collection· False statements or representationIL
Outcome: In progressTimely response
Checking or savings account· Closing an accountNY
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Other transaction problemMI
Outcome: Closed with explanationTimely response
Mortgage· Struggling to pay mortgageGA
Outcome: In progressTimely response
Checking or savings account· Opening an accountCA
Outcome: In progressTimely response
Credit card· Problem with a purchase shown on your statementNY
Outcome: In progressTimely response
Checking or savings account· Managing an accountNY
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Other transaction problemNH
Outcome: In progressTimely response
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