Blackhawk Network Holdings Inc.

" On XX/XX/year>, I purchased a Visa Virtual eGift Card ( {$100.00} ) through XXXX XXXX ( Order # XXXX ), issued by Blackhawk Network . The card was delivered to XXXX and intended as a gift for XXXX. Both the buyer and the intended recipient attempted to activate the card at mygift.giftcardmall.com and received error ERR-1005 on multiple occasions. The card was never successfully activated or used by either party. On XX/XX/year>, the recipient attempted to use the card for an online purchase, which was declined. He contacted cardholder services at XXXX ( XXXX ) XXXX. With my authorization, case XXXX was opened. The agent confirmed the card was cancelled and that any future transaction would be blocked. On XX/XX/year> XXXX day after the fraud case was opened and the card was reportedly cancelled a {$100.00} transaction was processed at XXXX. This transaction should never have occurred given the active case and confirmed cancellation.…

On XX/XX/year>, I accidentally accessed a phishing website while attempting to check my gift card balance. Immediately after, an unauthorized transaction of {$450.00} was made at XXXX. I did not authorize this purchase. I submitted all required documentation to Blackhawk Network the same day, including a signed Cardholder Dispute Form and proof of identity ( Case XXXX XXXXXXXX ). It has now been 90 days with no resolution. Every Thursday I receive the same automated template email stating the case is " still in progress. '' I have received no substantive update. Additionally, my replacement card balance was only {$29.00}, not the expected {$48.00} ( {$500.00} minus {$450.00} ). There is an additional {$19.00} missing that I never authorized, bringing the total unauthorized amount to {$470.00}. Despite 90 days of waiting and multiple follow-up emails, Blackhawk Network has failed to resolve this dispute or provide any meaningful explanation.

On XXXX I activated my newly received XXXX debit card whom XXXX is the issuing bank. I then added this card to my XXXX account to use to reload my " XXXX '' gift card. I have done this successfully for years. When I attempted to use it the XXXX site, during the " authorization '' connection to the bank, it fails with the error message : " Please try again or select a new payment method by clicking on the button below. '' indicating it was denied/rejected. I contacted XXXX support and they said this is not their problem, but XXXX the issuing bank is not allowing/authorizing the funds. I then called XXXX customer service who indicate they only manage the funds and that Blackhawk is responsible for managing the debit/credit/gift cards and provides me with their customer service number. I then called Blackhawk who looks into my cards activities and indicate they show NO transactions against the card. They share there are NO specific decline code/reason from their authorization logs.…

This is regarding a {$200.00} prepaid XXXX gift card ending in XXXX. The card is in my possession. On XX/XX/XXXX there was an unauthorized charge to " XXXX '' for $ XXXX XX/XX/XXXX I called the number on the back of the card ( XXXX ) who is Blackhawk Network and reported this. They immediately froze the card ( the remaining {$170.00}. They started their dispute process and asked me to send a copy of the card front and back, a receipt where I purchased the card and they would investigate ( Case # XXXX ) On XX/XX/XXXX I called to check status and was advised they need a copy of my utility bill. I sent this on XX/XX/XXXX after I got off the phone. I then get an email XX/XX/XXXX stating I did not provide the correct receipt ( XXXX XXXX ) SO i sent on the receipt from XXXX as I purchased several of these and have no way to determine from the receipt what card was XXXX there is no bar code ID # to identify. I called on XX/XX/XXXX and was advised I would get a status update within an hour.…

On XX/XX/year>, XXXX issued a refund to my Blackhawk Network prepaid Mastercard account in the amount of approximately {$650.00}. The refund successfully appeared on my account transaction history. Blackhawk Network then placed a temporary hold on the refund. The account later reflected that the Expired Hold was removed on XX/XX/year>. My account currently displays an available balance of approximately {$650.00}. Despite the balance appearing available, I have been unable to use the card to pay bills or complete transactions. On XX/XX/year>, I attempted to make a utility payment using the card, and the transaction failed even though sufficient funds were available on the account. I contacted Blackhawk Network by phone to resolve the issue. During the call, I was informed that my matter would need to be escalated and that I would need to provide proof explaining why the merchant issued the refund.…

I used to my prepaid debit card to place a pickup order at a XXXX restaurant. The computer asked me if I wanted to leave a tip. I selected NO. BLACKHAWK took it up on themselves to add a 10 % fee to my bill. When I called and complained. The customer service representative said it was standard practice to do that to everyone shopping at a restaurant. That seems highly illegal. As of right now, Blackhawk has stolen {$9.00} and some change from me.

I went to the store and paid cash to buy a {$200.00} prepaid visa gift card card and a {$100.00} prepaid visa gift card they gave me a purchase reciept and an activation receipt I took the cards immediately after purchasing them and tried to register them the {$200.00} card was fine the {$100.00} card they said someone had already registered it .. this card was in a closed package and I opened it minutes before the registration process I was the only one to see the card after opening it the person I spoke with asked me to take pictures of the receipts and the cards and send them to their email they waited on the phone until they received the email they said a new card would be issued within 7 business days the next day I get an email requesting the same info I sent this information 9 TIMES finally I got an email saying that the information was received and it would take 90 days to complete the investigation I reported IT to the cfpb AND THEY SENT ME AN EMAIL SAYING THEY HAD CLOSED THE…

The website XXXX XXXX XXXX is fake website and steal information for your giftcard. I was lost money when trying activate my giftcard.

am filing this complaint because my prepaid card balance has been held for an unreasonable amount of time even after I completed the requested identity verification. I have a balance of {$33.00} on a MyPrepaid card, and the account was flagged for verification. I promptly submitted all documentation they requested to verify my identity. It has now been over 15 days, and my funds are still being held with no clear explanation or resolution. I have contacted customer support, but I continue to receive delays without a specific timeline for when my funds will be released. I have complied with every verification requirement, yet I still can not access my money. At this point, I am requesting one of the following actions immediately : Release the funds and restore access to the card Issue a replacement card with the remaining balance Mail a check for the remaining balance Consumers should not have their funds held indefinitely after completing identity verification.…

I am filing a complaint against Blackhawk Network regarding a {$200.00} gift card fraud issue. I filed a dispute on XX/XX/year> ( case number : XXXX ). I also had a previous case ( XXXX ) which was closed and replaced. I provided all requested documentation promptly and fully cooperated with the investigation. However, it has now been over 60 days with no resolution, reimbursement, or meaningful updates. I have attempted multiple follow-ups but have not received a clear status or timeline. I believe this delay is unreasonable and constitutes poor handling of a fraud claim. I am requesting a full reimbursement of the {$200.00} or a replacement card with the full balance restored.

On XX/XX/XXXX, I redeemed a virtual promotional XXXX through my employer 's wellness program administered by XXXX XXXX ( formerly XXXXXXXX XXXX ). The card was to be delivered by email via MyPrepaidCenter.com, operated by XXXX XXXX. The email never arrived. The XXXX XXXX has since shut down due to the end of the employer contract, so I can not retrieve the card there. In XX/XX/XXXX, I emailed XXXX XXXX to resolve the issue and was unable to get a resolution. On XX/XX/XXXX, I attempted to resolve this through every remaining channel. The self-service tool at MyPrepaidCenter.com returned XXXX XXXX error. I corresponded with XXXX and MyPrepaidCenter over the phone : For XXXX, I spoke with XXXX ( no case number provided ), and for MyPrePaidCenter, XXXX ( reference number XXXX ). XXXX confirmed that my data had been deleted from their system, which explains why no agent could locate the card and why the website returns an error.…

I bought a Blackhawk Network gift card in the amount of {$100.00} and had an unfortunate experience with my gift card purchase on XXXX. Upon activating the card, I discovered that it only had a balance of XXXX XXXX, and upon investigation, the card oddly showed a fraudulent transaction on the day of activation ; a scammer spent {$100.00} on XXXX. I immediately contacted Blackhawk customer service and followed all required steps, and a replacement card was sent only to have the same problem with the replacement card. Upon activation, the replacement card with a XXXX balance on it. Despite numerous attempts to rectify the situation with the card network, I have encountered prolonged excuses, additional requirements, delays, and difficulties. After numerous calls to them, emails, and submitting the requested documents of proof, it has become evident that the gift card company has failed to deliver the expected value, and left me without a resolution.…

I had XXXX {$30.00} reward XXXX gift cards that expired last month. I contacted XXXX XXXX immediately after expiration and was denied access to the remaining funds or a replacement. Given how recent the expiration is, I am requesting access to the remaining balance or a reissued card. This was using the Blackhawk Network rewards gift card, customer support offered no help. This reward was given from a XXXX XXXX XXXX event.

I purchased XXXX prepaid visa gift cards on XX/XX/XXXX. I placed an online order and immediately cancelled the order, never picked it up and the funds was withdrawn from the prepaid card in error as the merchant confirmed that payment should never have been processed until the merchandise was picked up. I immediately filed a refund request for the amount owed on XX/XX/XXXX and provided all necessary documentation confirming the transaction was cancelled & went through the merchant as well to attempt to get a refund. Both cases : XXXX and XXXX were finally marked as RESOLVED by Blackhawk w/ XXXX resolved w/ Blackhawk stating a check was issued and to allow XXXX business days to receive via priority mail. The check was not received boy XX/XX/XXXX which is XXXX business days and when I opened yet another dispute, I received a response today, now XXXX business days stating " your check was issued on XXXX. please allow XXXX business days which does not include weekends.…

Blackhawk Network regarding an unjustified block placed on my prepaid card issued as part of the XX/XX/XXXXdata breach settlement. I received this prepaid card with an approximate balance of {$220.00}. However, my card has been blocked, and I have been unable to access my funds. I was instructed to verify my identity, which I complied with by submitting clear photos of myself holding my government-issued photo identification, as requested. Despite fully completing the verification process, my card remains blocked and my funds are still being withheld without clear explanation or resolution. This situation is unacceptable, as these funds rightfully belong to me, and I have already met all requirements to regain access.

I have a prepaid {$100.00} XXXX gift card issued by Blackhawk Network ( XXXX XXXXXXXX ). When I recently checked the balance, only {$33.00} remained. However, there is no transaction history available showing how or where the funds were used. Additionally, the card has never been successfully used for any completed transaction. I attempted to resolve this directly with the issuer by calling XXXX on XX/XX/year>. Despite multiple attempts, I was unable to reach a customer service representative because the system did not provide an option to speak with an agent. I also attempted to seek assistance via the issuers website, but again, I was unable to access a CSR. As a result, I can not obtain a transaction ledger or investigate the missing funds. This represents both a balance discrepancy and a lack of access to account records, which I understand are required for prepaid financial products.…

On or around XX/XX/XXXX of this year I went to use a {$500.00} visa gift card and XXXX XXXX in XXXX, WA. I opened the packaging of the card at the store and tried to use it but it would not go through. I checked the balance on their website and a note said the card had been replaced. I contacted the company via phone and they initiated an investigation process. They asked for all information within XXXX business days. I provided purchase receipt and picture of the card front and back, plus a picture of the package with barcode. That was on XX/XX/XXXX. Their email said they would respond within XXXX hours of receiving the information. I followed up with another email on XX/XX/XXXX and still no response. As this was the first time the card was opened it is only possible that the breach was on their end.

" I filed a dispute for unauthorized transactions on my prepaid card ( Case XXXX ) for {$49.00}. On XX/XX/year>, the company notified me that I WON the dispute and a replacement card would be sent to my address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, UT XXXX. It has been over 40 days and I have NOT received the card. I have contacted them multiple times via email and their online portal, but they do not respond. They are withholding my funds even after officially resolving the case in my favor. I am requesting an immediate reshipment of the card with a tracking number. ''

The cards are advertised to work anywhere that Visa Debit is accepted. This is false advertising, though it wasn't always the case. I've used these cards at XXXX XXXX for years, until they suddenly stopped working 5 months ago. Blackhawk refuses to explain why that was, or when this " temporary '' problem will be over. I don't want to, and never intended to use the cards at any other place, and Blackhawk has refused to give me a refund.

My card was used unauthorizedly and I needed a case review for a refund of my funds, thank you

Bought a {$500.00} gift card XXXX XXXX card when I went to pay my items wit the card.The card was being used other locations that I was not at.The card was maxed out at those locations. I tried calling the number back of the card I could not get ahold of anyone. Called the store the card was purchased XXXX XXXX they could not do anything once the card was bought.the receipt does not match the card number that was sold.

Called XXXX XXXX : XXXX about XXXX debit card purchased on XX/XX/year> and declining transactions. They put you in a XXXX XXXX that has a main goal of hanging up on you. No way to speak to a human. Purchased on giftcardmall.com thru Blackhawk Networks.

On XX/XX/XXXX I received a settlement via prepaid card that I had been requesting be resent since XX/XX/XXXX since I never got it and was told it was sent. Finally requested it be sent to another email was received tried to activate and to my surprise it was used. I then contacted my attorney was told contact the card holder I did. They then sent me the info was used in a different state not by me or anyone in my home never traveled to XXXX XXXX California. I sent my dl my bill as proof my address and advised it was stolen. They investigated came back and said someone here used it. And I said thats no way true I want proof they stop responding I am willing make a police report. This was absolutely stolen. I would like this refunded to me.

Product : Prepaid card / Gift card Issue : Funds expired / card balance forfeited after valid thru date ; requesting replacement card / restoration of funds Complaint narrative : I am filing a complaint regarding two gift cards that were never used, but the company is refusing to honor the balances because the cards are past a valid thru date and state that funds are forfeited after the valid thru date. I have two cards : Card 1 : {$250.00} XXXX XXXX 2 : {$150.00} XXXX Total value : {$400.00} These cards were never used for any purchase. I recently attempted to use/check the balances and was informed that the funds are forfeited solely because the cards are past the printed valid thru date. I believe it is unfair and unreasonable for the company to keep my money when no value was redeemed, and I am requesting a resolution that restores the full balances. Cards are unused, no redemption, I am not asking for extra money, just the original stored value.…

Issue : Failure to reissue settlement funds/ Incorrectly reporting check as cashed I am filing this complaint regarding a {$10000.00} settlement check issued to me by Blackhawk Network. The check was mailed directly to my home address. The back of the check clearly states No Third Party Endorsement. On XX/XX/year>, the check was physically deposited at XXXX XXXX XXXX Bank. The bank rejected the check due to the No Third Party Endorsement restriction and did not release any funds. I have obtained a copy of the front and back of the check. The reverse side shows signatures only and does not show a bank of first deposit stamp, clearing stamp, or proof of negotiation. Despite this, Blackhawk representatives have stated that the check has already been cashed and have refused to reissue payment. I have not received any of the {$10000.00} funds. No bank has disbursed funds to me. I am requesting that Blackhawk either : 1.…

I received a {$50.00} XXXX gift card in XXXX as a gift. The card ending in XXXX shows an expiration date of XX/XX/XXXX. Shortly after receiving the card, I spent an extended period abroad and was therefore unable to use it. When I recently returned to the United States and attempted to use the card, I discovered that the balance had been reduced to {$0.00} due to inactivity fees. On XX/XX/XXXX, I contacted the customer service number listed for the card ( XXXX ) on XXXX separate occasions to inquire about the balance and whether the funds could be restored. During these calls, I received inconsistent information from representatives regarding the card balance and possible remedies. During XXXX of the calls, I was transferred to a XXXX who spoke in an aggressive and dismissive manner. During the conversation, she stated that she had more important problems to deal with and referenced XXXX XXXX support issues that were unrelated to my inquiry.…

Parties : XXXX. Claimant : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, Ohio XXXX, Telephone number : XXXX, E-mail address : XXXX. He is an Ohio consumer that holds a XX/XX/XXXXGift Card issued by the Respondents. XXXX. Respondents : XXXX XXXX, XXXX XXXXXX/XX/XXXXCustomer Service, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XX/XX/5710XXXX XXXX XXXX XXXX XXXX & XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ), XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX Both Respondents are corporate entities doing business nationwide, including in Ohio. Jurisdiction. Claimant formally requests arbitration against Respondents pursuant to : XXXX. Blackhawk Network Holdings , Inc.s XXXX XXXX XXXX, Section XXXX, in effect on XX/XX/year>, quoted in pertinent part below :XX/XX/XXXX Arbitration Clause : You can opt out of this Arbitration Clause within XXXX calendar days from the earlier of purchasing, activating, or using the Card.…

This is a new request concerning previous casXXXX XXXX XXXXXXXX. In the previous complaint, I referenced that XXXX XXXX reduced my XXXX XXXX XXXX XXXX funded by a XXXX XXXX class action settlement balance of {$27.00} to {$0.00} after converting the card. I sent two previous letter that were unanswered by XXXX and then filed the above-referenced complaint to the CFPB. In short, XXXX provided erroneous or untruthful information indicating card balance of {$23.00} was spend on XXXX. That is untrue as I have checked my XXXX account and there is no transaction on that date and in that amount. In addition, I am supplying a screenshot from XXXXXXXX XXXX website reflecting that the balance on the card is now {$0.00}, just as I reported. XXXX indicates the balance is {$0.00} in their response.…

I wrote to Blackhawk Network XXXX XXXX at XXXX XXXX XXXX, XXXX XXXX XXXX, NV XXXX on XX/XX/XXXX ( after unsuccessfully trying to reach some XXXX by phone ) concerning the reduction amount of my XXXX XXXX XXXX XXXX funded with the proceeds of a class action settlement from XXXX XXXX. The settlement amount was {$27.00}, yet the debit card that was provided to me has a balance of only {$0.00}. I did not ask for nor was the card sent with any expedited shipping or processing. Thus, I was at a loss to understand where the majority of the {$27.00} settlement balance went and I demanded that Blackhawk provide a full explanation so I might understand what happened here or that Blackhawk update my balance to the full {$27.00} settlement amount. The XX/XX/XXXX was not answered so I sent a follow up letter on XX/XX/XXXX and that letter was also not answered.

I filed multiple disputes in XX/XX/XXXX with Blackhawk Network regarding some XXXX gift cards that I purchased from them that were compromised by scammers. I was notified on XX/XX/XXXX, XXXX months later, that I won all of my disputes totaling {$750.00}, and would be issued a check by mail within XXXX business days. That is absurd, I needed those gift cards for a good reason and have been out {$750.00} for XXXX months already, now they want me to wait for a check in the mail. I have bills turned off because of this situation. They need to reissue my cards