Block

I received a new phone number and was unable to access my old Cash app. I was told that unfortunately, we would not be able to access the funds in the account and that it was nothing that they can do.Then I made another Cash App account and XXXX having it for over XXXX, it was unexpectedly closed without any reason. I was just told that It had been closed, for whatever reasoning that I could not have apparently been told.

In late XXXX, Cash App abruptly closed my active account. No reason, violation warning, or explanation was provided. Since the initial closure, I have attempted to open new accounts, but the platforms automated system immediately closes them upon creation. I have contacted Cash App support multiple times to resolve this issue. Each time, I submitted a formal appeal requesting an account review and an explanation for the restriction. Every appeal was denied. Cash App support consistently refused to provide any specific reason for the denials or the ongoing account bans. This permanent, unexplained ban prevents me from utilizing financial services without cause. I am requesting that Cash App conduct a manual, human review of my account history, provide the exact reason for the XXXX closure and subsequent automated bans, and restore my ability to use the platform if no explicit fraud was committed.…

I purchased something online and I realized it was a scam. I have tried to contact their XXXX chat line on XX/XX/XXXX and they have stopped responding. The scam did not yet take money from me, but I am just trying to prevent money from being stolen from me and cash app won't help me with my problem. The amount I am trying to prevent from being stolen is {$500.00}

I've tried numerous times from XX/XX/year> to contact cash app bout a XXXX transaction and from the very first day I tried to stop a transaction and cash app has denied me.

for years they have refused to allow me to have a cash app card but I can load money on the account then only use it by sending to other people. that's not a bank account

I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected. Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress ( Block, Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.…

I ordered a free CashApp debit card on XX/XX/year>. I was told it would arrive XX/XX/XXXX. It never arrived. I started a support chat with their AI Support Bot. They told me to report the card as missing and order a replacement card. It said there would be a {$5.00} fee applied to my account for the card. I asked the AI chatbot and they said since they lost it in transit Cashapp would reimburse me for the fee. The bot then raised the support ticket to a human. They apologized for losing the card but stated the fee would not be waived.

I am filing an urgent complaint against Cash App for a severe violation of Federal Regulation E and bad-faith dispute handling regarding a {$3200.00} XXXX charge filed on XX/XX/XXXX. The lodging was a major health and safety biohazard ( active maggot infestation, ant infestation, cleaning issues, toxic mold, power outage, and structural HVAC leaks ) from day two onward, completely breaching the contract. Cash App denied the claim stating " services were fulfilled. '' Pursuant to my legal rights, I formally requested the documentation Cash App relied upon to make this denial in the cashapp support chat, Cash App complied by sending me a file containing ONLY the original information that I used to file the dispute and payment receipt from the transaction. Their email explicitly stated that " no other documentation or information could be provided. '' and that they fullfilled my information request.…

I have been a Cash App user for many years. On or about XX/XX/XXXX, Cash App restricted my account and requested income verification. I cooperated promptly and submitted the requested documentation, including my W-2 and my most recent Form 1040 federal tax return. I was told the review would take approximately XXXX to XXXX business days. It has now been more than three weeks and my account remains restricted. I have received no decision, no explanation, and no estimated completion date. Each time I contact support I receive the same generic response that my documents are " still under review '' and I was told on at least one occasion that the review could take " one day, one month, or one year. '' Compounding the situation, Cash App already receives a portion of my direct deposit from my employer, the XXXX.…

I am submitting this complaint regarding Afterpays failure to accurately maintain my account records, properly reconcile a verified merchant return and refund, investigate and resolve a documented billing dispute, and maintain accurate account information despite repeated notice, supporting documentation, and multiple good-faith attempts to resolve this matter. The disputed transaction relates to a XXXX order placed through Afterpay on XX/XX/year>. Afterpay Order # : XXXX XXXX Order # : XXXX Original Order Amount : {$420.00} After the purchase, XXXX canceled one line item totaling {$6.00} because it was out of stock, reducing the final order amount to {$410.00}. This adjustment was not accurately reflected in Afterpays records. The timeframe between placing the order and receiving the merchandise resulted in me making two of the four scheduled installment payments before the order was delivered. After receiving the merchandise, I promptly returned the entire order.…

I am filing this complaint because Cash App did not properly resolve an unauthorized access and fraud issue on my account. In XX/XX/year>, someone accessed my Cash App account without my permission and made multiple unauthorized transactions totaling approximately {$900.00}. I reported the fraud to Cash App and provided information regarding the unauthorized activity. Cash App denied my claim, did not refund the stolen funds, and did not provide a clear explanation showing how they determined the transactions were authorized. After I reported the fraud, my Cash App account was closed, which prevented me from continuing to access my account and resolve the issue. I am requesting that Cash App conduct a complete review of my fraud investigation, provide the reason my claim was denied, explain how the unauthorized transactions were verified, and reconsider reimbursement for the approximately {$900.00} that was taken from my account.…

Afterpay has you generate a single-use card for XXXX orders using the expected total amount of the order as the maximum for the card. On XX/XX/year>, I had selected my items for the intended order. The total was {$580.00} which is the amount I used to create the single-use card. I added the card details to my XXXX XXXX, but I DID NOT place the order at the time. I decided to remove some of the items from my shopping cart which brought the order total down to {$180.00}. Before finally placing the order, I read to make sure I wouldn't have a problem ordering a significantly smaller amount than what was on the single-use card. I didn't see anything that led me to believe the " estimated '' installments would continue and not be appropriately adjusted. I placed the order in the amount of {$180.00}. Afterpay proceeded to charge me the {$140.00} which overdrew my account. I initiated a chat support session with Afterpay on XX/XX/year> to which I received a response on XX/XX/year>.…

On the date of XX/XX/year>, I initiated a {$250.00} transfer from my Cash App balance to my XXXX debit card. I verified the correct card was selected before confirming. The funds were instead routed to a linked XXXX account with an outstanding debt, where they were seized and are now inaccessible to me. During my support chat on XX/XX/year>, a Cash App agent admitted in writing that this occurred due to a XXXX error on Cash App XXXX side. I have retained a screenshot of this admission. This {$250.00} was earmarked for a car payment. Due to this error, I am now at risk of late fees and credit damage through no fault of my own.

On XX/XX/XXXX at XXXXXXXX XXXX I transferred {$600.00} from my Cash App Account to my XXXX XXXX bank account with standard delivery. I received a notice that the funds arrived to my XXXX XXXX account on XX/XX/XXXX at XXXXXXXX XXXX with an ACH trace # XXXX. I checked my balance and it wasn't there so I called XXXX XXXX and gave them the ACH trace #. They said that they did not have funds for that trace # and for me to check later on that day. I checked later that day, it wasn't there. It wasn't there on XX/XX/XXXX. I called XXXX XXXX again on the XXXX and was transferred to the ACH dept and they put in a case. On XX/XX/XXXX, I received an email from XXXX XXXX with a claim # XXXX stating that my claim was denied, they did not have the deposit. I requested that they look again, and they opened another claim # XXXX, after researching that claim was also denied on XX/XX/XXXX. In the meantime, I reached out to Cash App on XX/XX/XXXX regarding the missing funds.…

On XX/XX/year> a Cash App payment for the amount of {$250.00} was sent to an account that cash app closed. I contacted cash app support minutes after the tranaction was made requesting a refund or transfer to the correct account. The informed me the recipient would be able to return the refund, however the recipients could not perform the action due to lack of access to the account. The amount stayed in the pending status until XX/XX/XXXX. After several calls XX/XX/XXXX, XX/XX/XXXX, XXXX XXXX, XX/XX/XXXX, and XX/XX/XXXX all of 2026. On XX/XX/year> conversation Cash app support stated that i would get the refund in 10 days. XX/XX/year> phone call informed me that it could not be refunded because the account was closed. I never received my refund. The funds was removed from the pending status to complete but no one received any funds.

I created a dispute through Cash App because I never received my package from XXXX. It has been nearly a month since I created this dispute and nothing has been resolved. Cash App does not have a functioning app that allows you to add additional information that is useful to the dispute. Ive received several emails from XXXX I would want to inform Cash App about and XXXX cant. XXXX has refused a refund, and XXXX in fear Cash App will decline the dispute. I have heard they are notorious for doing so. I created this account in XXXX and this is the third dispute Ive had to handle. As of right now, I cant get a clear update on what Cash App will do. Also, no provisional credit as well which is expect disappointing.

There's was no amount of money issue. My issue lays in the " having my account deactivated ''. Not only was it unreasonable but unexpected after almost 5+ yrs as a client of cash app. Still having been giving proper explanation and I believe it will eventually effect my credit being that this account is connected to many sources of bills of which I tend to pay on. Monthly and maybe even weekly bases sometimes.

I am filing this complaint because I believe Cash App did not properly investigate my fraud dispute and denied my claim even though I provided evidence showing that I was deceived and never received the items I paid for. I found a sellers account on XXXX advertising XXXXXXXX XXXX XXXX sale. I contacted the seller because I was interested in purchasing the XXXX XXXX also want to include that the seller appeared to be an older woman, which made me believe the account and transaction were more trustworthy. Because of the way the seller presented herself, I did not initially believe I was dealing with a scam. I believed I was purchasing XXXX items from a legitimate person, which is why I followed the payment instructions and provided the gift card information .. During our conversations, we discussed payment, and the payment method changed from what was originally discussed involving XXXX. I was eventually instructed to use XXXX XXXX gift cards as payment for the purchase.…

b'I had several ACH transactions by Cash App that overdrew my bank account and then I partially stopped the transactions with the assistance of my bank on XXXX XXXX XXXX I receive a call from someone claiming he was from Cash App XXXX XXXX XXXX and he wanted me to go on a computer and log in to my Cash App account so he could get my XXXX address i said no i did not do the ACH transactions I thought it was strange and I told him that I dont know who he is and the call ended he said he would contact me by email this entire situation is bad that is why I reported this and made complaints here but I will not make anymore if I need to file a police report or whatever else I will but Cash App can talk to CFPB and I have supplied all necessary info already on my 3 other recent complaints'

I sent {$200.00} to a friend. I've sent money to her several times before on Cash App. When I called her to tell her I sent money she said oh no they closed my account. I immediately asked for a refund or return of my funds. They stated it would take XXXX weeks for them to investigate. XXXX or 3 days later they denied my request, stating I have sent money to this person in the past. I did an appeal stating that, I have sent money to this person several times, but this time I didn't know they had closed her account. They immediately stated my request was denied in my email account. They didn't give an explanation but stated their ruling was final. They never stated she accepted the money, just you sent this person money before.

On XX/XX/2026 I trusted Cash app to receive my direct deposits. It was placed into my account and not even 10-15 minutes later I tried to click on my app and saw I was signed out. I never provided anyone my information to this account so I thought it was odd. I signed into my account with my card information because at that time the people that hacked into my account already changed my cash pin somehow. So I was able to sign in it using my actual card number. That was the only way. Not to mention this card was locked on my account physically. I sign in to see the first time of them taking {$800.00} from XXXX. I live in PENNSYLVANIA. How can I authorize that?!? Cash App denied my claim and when they offered to show me why they denied the claim it gives me a can not load error. I have a paystub providing my work and everything that I needed to provide and it was still denied.…

I had a cash app account and it was closed for violation of terms. But I didn't do anything. And I can't get cash to explain to me what I did.

On XX/XX/XXXX I made 3 purchases using my cash app debit card for XXXX, XXXX cancelled my orders and refunded the money but cashapp is refusing to put it back into my account and has denied my appeals.

Since XXXX, my cash app account had been compromised when my phone was stolen. I contacted cash app multiple times to dispute these transactions, as well as disputed the transactions with my bank. Since the cash app was in my name they submitted information to my bank that denied the claims even after providing proof that my phone was indeed stolen.

XXXX {$800.00} I filed a dispute because it was given sent to his old Cash App and he had a new he needed to make a new one and they declined me and declined me. They would not give me my money back and the guy even tried to get on there and open the Cash App account and get it transferred and they wouldnt even do that so Im out this money for a year. I need some help.

I. INTRODUCTION & SUMMARY OF DECEPTIVE PRACTICES This complaint is formally submitted against Block , Inc. for systemic software defects, deceptive consumer reward frameworks, and retaliatory account deactivation that caused direct financial harm. XXXX. COUNT 1 : THE " GOALPOST '' MANIPULATION ( CASH APP GREEN ) On XX/XX/year>, I formally escalated a critical systemic flaw in the Cash App Green reward structure. After completing the $ 500 monthly spending threshold to lock in my status, the platform refused to apply over {$100.00} in additional transactions to my progress, offering XXXX rollover benefit or " threshold overflow. '' Furthermore, Cash App altered its criteria mid-stream, moving the milestones to access my earned {$500.00} limit increase, restricting me to a lower bracket unless I established a recurring corporate direct deposit of $ XXXX to bypass their artificial limits. XXXX.…

My cash app account was suddenly closed after making a regular purchase to put gas in my car. I have reached out several times to resolve the issue. I am only told that my account was closed due to a terms of service violation and i have been banned from reopening. I have filed several appeals and am told the same thing but they will not give me a reason as to what term i violated as i did not use my account for anything that would have violated their terms. All systems they use seem to just be automated and when i call customer service i am told the same thing. I have asked to speak to the department that handles appeals and am refused. I want my account reopened and would like to speak with an actual person that can help me reopen my account. This happened in XXXX of 2025 and i have been trying sine then to reopen my account. I am now being told that i have exhausted all appeal options and i will never be able to have my account reopened but i still do not have a reason for this.

The XXXX XXXX XXXX XXXX used a Cash App account to collect money from fundraising activities. Several months ago, I was locked out of the account and have been unable to regain access. The account contains at least {$910.00} in XXXX funds. I contacted Cash App customer support multiple times and followed the instructions provided, but the account-access issue was not resolved. I also filed a complaint with the Better Business Bureau, but I still have not received access to the account or the funds. I am requesting that Cash App either restore access to the XXXX account or transfer the remaining balance to another verified Cash App account associated with The XXXX XXXX. Both accounts are connected to the schools authorized representatives. I can provide the account identifiers, ownership information, and other supporting documentation directly to the company upon request.

b'On XXXX XXXX XXXX I was given a guideline from XXXX XXXX to go ahead and put a wrap of their companys name on my car and they gave me a check of $2850.00. And I took it to my bank and I cash to check what I deposited the check and my bank gave me XXXX XXXX until the check cleared and that was on a Friday. On Saturday I spoke to them only on text message they stated to send back the remaining of the check XXXX so I did that Cash App. And then on Monday I get a notice that the check this fraud and I am to pay back XXXX XXXX I tried to reach them again not getting in contact with them. There is a number. I did call XXXX XXXX and there was no reply back so Ive been paying on this to my bank XXXX XXXX for the last three years.'

I am filing a formal complaint against Cash App for violating Federal Regulation XXXX error-resolution procedures, failing to properly investigate a documented processing error, and improperly denying a provisional credit on Day 12 of my dispute. * * Dispute Details : * * * * * Transaction Amount : * * {$300.00} * * * Merchant : * * PrizePicks * * * Dispute Date : * * XX/XX/year> * * * Active Complaint Ticket : * * XXXX * * The Dispute Root Cause : * * This dispute is the direct result of a clear billing and system processing error, not a standard " goods and services '' purchase. XXXX has an advertised, strict policy allowing users to cancel any entry within a 5-minute window. During my 5-minute window, the XXXX application glitched, and the " Cancel '' interface failed to load, completely blocking my contractually allowed cancellation.…