Block

I am submitting this complaint regarding Cash Apps sudden and wrongful closure of my account, its failure to explain the specific reason for the closure, and its refusal to provide meaningful customer support or a timely dispute resolution process. On the morning my account was closed, it was in good standing. The only activity in the 48 hours before the closure consisted of routine, everyday personal transactions. Specifically : - I received money from a friend XXXX and then another XXXX ( whose account remains in good standing ). - I transferred {$36.00} to another friend to help buy dog food. - I sent {$30.00} to my daughter so she could help me get toilet paper and smokes and use the remaining to help with expenses for her son. - I paid off some of my borrow do that I could borrow the XXXX or that was available since you have to borrow at least XXXX. - On XX/XX/XXXX, I spent {$8.00} on groceries through XXXX.…

So Ill have it in the photo. But I borrowed from Cash App, XXXX XXXX XXXX XXXXXXXX so money pops on all the time. The first time I saw the debt got paid because they took it, but yet I still owed. I messaged them and didnt think much of it. Then a month later. They took that same amount when someone paid me, but yet it said I still owed. And then a third time it had me pay {$55.00}. Ive tried, they kept avoiding responsibility, I gave up and came back to it. They still are too lazy and want me to do all the work. Ridiculous. The dates and amounts are on the pic. You can also see I stopped having people pay me on Cash App because I dont owe this amount they keep penalizing me for and trying to beg for. The amount right now they say I owe is {$56.00}. And the amounts I paid were both {$52.00} on XX/XX/XXXX and XX/XX/XXXX and then {$55.00} was XX/XX/XXXX XXXX

My Cash App balance was stolen via an unauthorized Instant Transfer. The unauthorized transaction number [ XXXX ] and it was sent to a card ending in [ XXXX XXXX XXXX XXXX XXXXXXXXCash App 's emergency support is unresponsive. '' Time XXXX XXXX They also borrowed {$420.00} and did an {$100.00} XXXX loan

I am filing this urgent complaint against Square ( Block , Inc. ) due to severe credit card fraud, identity theft, and the company 's complete failure to respond to fraud alerts, which is allowing ongoing financial damage. I do NOT have a Square account, nor have I ever authorized any transactions with them. Despite this, my " XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX' ( ending in XXXX ) is currently being targeted by massive fraudulent charges initiated through Square 's platform under the merchant name " SQ * XXXX XXXX XXXX XXXX As documented in the attached screenshot : Multiple fraudulent charges of approximately {$3000.00} USD each ( ranging from XXXX to XXXX ) were attempted on XX/XX/XXXX and XX/XX/year>. While some transactions were declined, one major charge of XXXX ( {$3200.00} USD ) is currently " Vorgemerkt '' ( pending/authorized ) and threatening to clear.…

Some time ago cashapp closed my account and removed my ability to use the service. I havw tried multiple times to appeal yet my appeal keeps getting denied even though they havent provided any evidence I did anything wrong. I was a victim of identity theft and received notice that someone was using cashapp in my ssn, I filed a complaint with cashapp which they were able to confirm was fraud and closed the associated accounts however my personal account is still blocked. As such, my sponsored teen account is also unusable and she has pending funds she can not use because I can not sponsor her account.

On XX/XX/XXXX, my friend called me offering my little brother a job opportunity as a XXXX XXXX XXXX XXXX XXXX XXXXXXXX My little brother hasn't worked in years and was really excited about this job offer. My friend told me he needed money upfront to pay for the XXXX XXXX certificates, uniform, and other things. He even picked up my little brother and took him to buy some XXXX XXXX. He stopped answering his phone and replying back to our messages after a couple of days. I sent him money through XXXX and cash app and my little brother also sent him through XXXX and XXXX XXXX

On XX/XX/2025 my cashapp account was banned after I accidentally put in the wrong identity info and when I tried to appeal and clarify it was an accident I was stonewalled and basically told they don't care

I had a cash app account. They closed back in XX/XX/year>. I have been trying to get my funds however they issued me a check finally like early XXXX. I have tried to cash it at multiple places. No one will cash it. Not even chase the issuing bank. I told cash app this. I also write for mobile deposit omit and tried it online banking. It got rejected. Now no one will cash the check at all because I wrote for mobile deposit on it. I just want my money. Can they not ach it or put it on another debit card

Complaint Against Cash App ( Block , Inc. ) On XX/XX/year>, Cash App 's automated security system erroneously flagged my account for a " Terms of Service '' violation and locked me out of my funds. Fearing the permanent loss of my capital due to their system error, I was forced into executing an immediate emergency withdrawal of {$2700.00} to my linked bank account. Cash App charged me a {$54.00} instant withdrawal fee for this transaction. Crucially, they charged this premium fee while simultaneously experiencing an officially documented, platform-wide outage impacting instant withdrawals for Android users. Furthermore, upon my appeal, Cash App reviewed my ID and instantly reactivated my account, acknowledging their initial lockout was a false positive. I attempted to resolve this through Cash App support, requesting a manual credit of the {$54.00} fee, as I was forced into this transaction purely to rescue my funds from their erroneous system failure.…

XX/XX/year> my funds were stolen and withdrawn from my cashapp onto someone else 's debit card. XX/XX/XXXX transaction I'd XXXX In the amount of {$1000.00}

I have several cash app accounts open in my name that have possible unauthorized transactions from the last year i need to be reported and closed.

From XX/XX/XXXX to XX/XX/XXXX I paid XXXX XXXX XXXX {$1700.00} via XXXX Cash App payments for a vehicle. The vehicle had XXXX odometer fraud and suffered transmission failure. I returned it to the dealer XX/XX/XXXX and sent certified Notice of XXXX. XXXX shows XXXX XXXX signed XX/XX/XXXX. Dealer refused refund. I do not have the vehicle. I filed disputes. Cash App denied all XXXX on XX/XX/XXXX. I requested merchant evidence under Reg XXXX XXXX CFR XXXX on XX/XX/XXXX. Cash App responded XX/XX/XXXX with a letter containing ZERO merchant documents. Their letter only reprinted my own dispute and admits I returned the car XX/XX/XXXX and have XXXX proof of notice XX/XX/XXXX. Despite admitting I don't have the goods, Cash App denied my claim and closed my account. This violates XXXX U.S.C. XXXX for failure to conduct reasonable investigation and XXXX CFR XXXX ( c ) ( XXXX ) ( ii ) for failure to provide merchant evidence.…

On XX/XX/year> I tried to withdraw {$200.00} from an ATM machine inside a XXXX gas station on XXXX XXXX XXXX in XXXX, Indiana using my Cash App card. The machine failed to dispense any cash and an error on the screen said " General error ; contact card issuer. '' Thinking that the machine must have been out of money, I went to another ATM located in a XXXX gas station in XXXX and tried to withdraw the same amount of money, but this time the message on the machine said " insufficient funds. '' I checked my cash app account and saw that even though the first ATM machine that I went to did not dispense my money, the {$200.00} was still taken out of my account. I went back to XXXX and the manager told me to call the number on the machine, which had a generic message instructing customers whose money was not dispensed correctly to contact their bank. I contacted Cash App support and disputed the transaction.…

I made a purchase for {$320.00} with XXXX XXXX for weave hair The package never showed up I contacted usps and tik tok immediately. XXXX XXXX said they released the funds Cash App said they didnt. Ive made purchases with them before. This time the package didnt come I will not be using Cash App after this.

Order product through after pay for merchant. Product received was damaged. Filed for refund with merchant, sent pics, merchant ceased communication. Opened dispute with after pay, rep filed dispute on wrong merchant, called back opened another dispute on correct merchant, uploaded pics of damages. Afterpay denied dispute for reason they did not receive response from merchant.

XX/XX/year> .. I had XXXX deposits to go to cashapp and they declined my payments for the amounts of XXXX XXXX and XXXX .. and taking they time sending it back to the government

I am a California resident filing a formal complaint against licensee Block, Inc. regarding a systematic ledger failure under California Commercial Code 8503. On XX/XX/XXXX, Pursuant to a formal Regulation E Notice of Error, I requested a full accounting and ledger reconciliation of my Cash App account based on GAAP double-entry requirements and monthly interest that was unpassed from my account. Block, Inc. refused to conduct a transactional audit or open their back end database records. Instead, they relied on automated-style customer support templates to summarily deny the dispute.

There was a fraudulent amount of money added to my Cash App without my authorization I got ahold of cash app customer service twice to make a dispute. I have not received any communication or refund.

I do not understand why my cashapp is closed. I have not done any fraud.

I am submitting this complaint regarding Cash Apps denial of my fraud claim involving approximately {$2400.00} in losses caused by an impersonation/social engineering scam. I believed I was communicating with a legitimate XXXX XXXX XXXX XXXX representative XXXX During the interaction, I was instructed to move funds and send transactions that I believed were necessary to protect my account from fraud activity. The transactions were completed from my own device because I believed the instructions were coming from a legitimate fraud XXXX associated with my bank. I did not knowingly or willingly send money to a scammer for personal purchases, investments, or gifts. Cash App recently denied and closed my complaint, stating that the transactions were authorized because they originated from my device and credentials. However, my complaint is based on deception and impersonation fraud. I was manipulated through false representations and social engineering tactics.…

My Cash App account is $ XXXX. My email associated with my Cash App account is XXXX. I used my Cash App for sending bitcoin out for payments. Cash App temporary suspended my account and requested to access my contacts on my phone. I refused. I both called and email Cash App Support saying that information of people such as addresses, phone numbers, emails, social media, etc .. of people on my contacts on my phone are private and it is against the privacy law of the federal law of the USA to give them out. Cash App is a company inside the USA and they should know that it is against the privacy law of the federal law of the USA to request personal information such as addresses, phone numbers, emaills, ect .. of the people in my contacts in my phone. Cash App then closed down my accounts. They said my activity violated their policy.…

Cash app tried to tell me that I violated their policy and closed down my account. I have requested multiple times the transaction that I did that violated their policies and they refused to give it to me.

CFPB REBUTTAL TO CASH APP RESPONSE DATED XX/XX/year> Consumer : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, LA XXXX XXXX : Cash App / Block , Inc . Related CFPB Complaints : XXXX XXXX XXXX I respectfully submit this rebuttal in response to Cash Apps XX/XX/year> CFPB response regarding my dispute involving a missing {$35.00} Apple.com refund. Cash Apps latest response attempts to recast the timeline and procedural history of this matter in a manner that does not align with its own prior communications, internal support representations, or the actual chronology documented throughout this dispute process. Most notably, Cash App now asserts that : a complete determination was issued on XX/XX/year> ; the investigation was concluded within Regulation Es 10-business-day framework ; and no provisional credit obligations were triggered. However, these assertions directly conflict with XXXX XXXX own documented conduct and communications spanning XXXX and XX/XX/year>.…

Im so tired of this sine XXXX a.m. Been going back and forth they got my XXXX held between an old account according to them and my new account so I have NO ACCESS TO MY XXXX AND THEY Left issue UNRESOLVED Im filing a dispute with my bank but they say as long as its pending they have to wait to file so I just want my money I do have screen shots of todays events the old account was never asked to verify what would be lawful like last 4 of social street address and such they only ask me stuff they knew I would not recall like phone numbers and emails heck I didnt even know I had an old account. Then a lady name XXXX claims to have another account with a whole ither tag name and year that I did not hear from the chat I was in. They clearly made a mistake and admitted but leaving it at that meanwhile I removed my bank card and I still want my money.…

On XX/XX/year>XXXX at XXXXXXXX XXXX eastern time, my social security XXXX pay was sent to my Cashapp account like it has for several years now and for some reason, cash app sent it back to social security. I called so I'll security and was told there is no negative issues with my disability account and they did not understand why it was returned. I called cash app. Corp. And I am STILL waiting for an answer AND MY MONEY!

I made a purchase with my Cash App card on XX/XX/year> to XXXX XXXX. XXXX XXXX made me aware they do not accept Cash App. I called XXXX XXXX that same night and the order was canceled over the phone at XXXXXXXX XXXX I then placed the same order over the phone using a different card. The purchase was for {$150.00}. My refund was accepted by XXXX XXXX and posted on XX/XX/scrub>XXXX I was then told to give it 10 days and the refund should be back if not to contact Cash App which would have been XX/XX/year>, and I did. I provided information to Cash App where the order was canceled, and the email from XXXX XXXX where confirmation was stated it was processed and canceled. Cash App still has not refunded me my money and it is now XX/XX/year>, and Im still out of {$150.00}.

On XX/XX/2026, I purchased, order # XXXX, a defective motor from XXXX. I returned the motor and on XX/XX/2026 XXXX sent me an email wherein they said they issued a refund of {$110.00} to me through XXXX. As my CashApp account was not credited the {$110.00}, I filed a dispute with CashApp on XX/XX/2026, seeking my refund of {$110.00}, which was denied by CashApp on XX/XX/2026. I appealed the decision on Wednesday, XX/XX/2026 which CashApp denied on XX/XX/2026. In denying my dispute and subsequent appeal, CashApp has found that the merchant, XXXX, had issued a refund for {$110.00}. However, when I tried to follow-up on where my refund is, CashApp has denied that they received my refund and that they have no record of my refund being issued which is in direct contradiction of their dismissal of my dispute and subsequent appeal. As it stands, I am currently missing {$110.00} which CashApp has agreed that the merchant has issued yet they refuse to credit my account accordingly.…

In late XX/XX/year>, I made several Cash App XXXX purchases for digital goods within an application. The total disputed amount was approximately {$1200.00} across multiple transactions. The issue was that the goods were not delivered as expected, and in some cases, not delivered at all. I filed a dispute with Cash App. At no point did I claim the transactions were unauthorized. My dispute was strictly for goods not received and goods not delivered as described. Cash App denied my dispute using a reason that does not apply to my situation. They stated they can not investigate disputes involving cryptocurrency or NFTs. These transactions did not involve cryptocurrency, NFTs, or any nonfiat digital assets. They were standard Cash App XXXX purchases. Cash App also stated that I could request the documents and evidence they relied on to deny my dispute. I requested this information, but Cash App has not provided any documentation, despite multiple followups.…

I use a CashApp card for all my XXXX XXXX transactions. On XX/XX/year>, I was doing a XXXX search a link to a site called XXXX upon opening that site in my XXXX browser without taking any action a fraudulent probe charge of {$0.00} was processed against XXXX XXXX, which was put through onto my Cash app card I immediately blocked the website on the CashApp application on my phone, several hours later {$29.00} fraudulent charge. This morning at XXXXXXXX XXXX XXXXXXXX an additional fraudulent charge was attempted to processed for {$19.00} This was denied automatically by the CashApp card issuer. I have never done any business with this website, nor did I authorize any charges, I have reported this to the issuer, and be issued case XXXX XXXXXXXX. The website involved is XXXX, which identifies itself as being operated by XXXX XXXX XXXX XXXX.…

I deposited a checked almost 2 months ago.it was cleared and accepted now almost 2 months later they are telling me the check is bad or reversedbut it was from a scrap companyno one else has the check but me soooooo.where is my moneyit has almost put my account in the negative tremendously