Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemMN
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Block
72,859 real consumer complaints filed against Block at the Consumer Financial Protection Bureau. 130 received relief from the company. 99% of responses were timely.
72,859
Complaints
129
Won monetary relief
<1%
Relief rate
99%
Timely response
Most common issues
- 01Other transaction problem34,172
- 02Fraud or scam7,736
- 03Unauthorized transactions or other transaction problem7,075
- 04Managing an account5,351
- 05Managing, opening, or closing your mobile wallet account2,475
- 06Trouble accessing funds in your mobile or digital wallet2,426
- 07Problem with a lender or other company charging your account1,850
- 08Problem with a purchase or transfer1,396
- 09Closing an account1,299
- 10Other service problem1,278
Top states filing
TX7,943FL5,351GA5,261CA5,018NY3,521IL3,461NC3,450MI2,604OH2,437PA2,430
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletKS
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem with a lender or other company charging your accountKY
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountTX
Outcome: Closed with monetary reliefTimely response
Money transfer, virtual currency, or money service· Managing, opening, or closing your mobile wallet accountNJ
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Block where the consumer chose to publish their narrative.
Money transfer, virtual currency, or money service· Other transaction problemPA
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Getting the loanMI
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Trouble accessing funds in your mobile or digital walletCO
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemOH
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedCA
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem with additional add-on products or servicesMS
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Fraud or scamAL
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsTN
Outcome: In progressTimely response
Checking or savings account· Opening an accountNY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemMN
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountTX
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Issues with repaymentIN
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem with additional add-on products or servicesLA
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemMI
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsTX
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem with additional add-on products or servicesMD
Outcome: In progressTimely response
Checking or savings account· Managing an accountCT
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemNY
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamSC
Outcome: Closed with explanationTimely response
Prepaid card· Problem with a purchase or transferTX
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamOK
Outcome: In progressTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsTX
Outcome: In progressTimely response
Checking or savings account· Problem with a lender or other company charging your accountMD
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Money was not available when promisedSC
Outcome: In progressTimely response
Prepaid card· Problem getting a card or closing an accountGA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Unauthorized transactions or other transaction problemOH
Outcome: Closed with explanationTimely response
Payday loan, title loan, personal loan, or advance loan· Problem when making paymentsMD
Outcome: In progressTimely response
Money transfer, virtual currency, or money service· Other service problemWA
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Managing, opening, or closing your mobile wallet accountGA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementMN
Outcome: In progressTimely response
Same thing happen to you?
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