Broker Solutions, Inc.

Subject : Unaffordable Loan Modification Increased Interest Rate and Monthly Payment Complaint : I am filing a complaint regarding a mortgage loan modification that appears to have made my mortgage significantly less affordable rather than helping me avoid financial hardship. Prior to the modification, my mortgage interest rate was approximately XXXX % and my monthly payment was approximately {$900.00}. As a result of the loan modification, my interest rate was increased to approximately XXXX %, and my monthly mortgage payment has increased to approximately {$1500.00}. My understanding is that a loan modification is generally intended to help borrowers obtain a more affordable and sustainable payment. Instead, this modification substantially increased both my interest rate and monthly payment. The modification has created a significant financial burden and has made it more difficult for me to maintain my mortgage obligations.…

I am submitting this complaint regarding New American Fundings handling of my FHA short-term hardship request. I previously submitted a hardship application requesting short-term mortgage assistance. On the application, I selected the option indicating that my hardship was short-term, lasting XXXX months. New American Funding issued a denial letter dated XX/XX/year>, denying my request. After I submitted a Notice of Error, New American Funding responded in a letter dated XX/XX/year>. In that response, the company acknowledged that a system error caused denial letters to be generated without the appropriate reason boxes being checked. New American Funding then stated that my request was denied because I had not made at least four contractual mortgage payments, citing the FHA eligibility requirement associated with a XXXXermanent Home Retention Option. My concern is that my hardship application requested short-term assistance, not a Permanent Home Retention Option.…

CFPB COMPLAINT PORTAL SUBMISSIONCompany Name : New American Funding, LLC ( Lender ) Product/Service : Mortgage FHA Manually Underwritten Home Purchase LoanUrgency : IMMEDIATE CLOSING DATE ( XX/XX/XXXX ) / MEDICAL RISK DUE TO CONSUMER DISTRESSDescription of Event : My name is XXXX XXXX XXXX and I am filing an emergency consumer protection and compliance complaint against New American Funding regarding severe loan officer misconduct, deceptive lending practices, and file sabotage by Loan XXXX XXXX XXXX XXXX His predatory and deceptive behavior has caused significant financial endangerment and severe physical and emotional distress to my partner, who is navigating a medically documented, high-risk pregnancy.Our loan is an FHA manual underwrite with an explicit closing date of XX/XX/XXXX. Our Down Payment Assistance ( DPA ) program has successfully brought our out-of-pocket cash-to-close down to just {$150.00}. Our total monthly housing payment ( PITIA ) is {$1000.00}.…

New American Funding is preventing and delaying the sell of my house. The account is in foreclosure status. There has not been a date, as of yet, scheduled for a sheriff sale .I requested a payoff quote to prepare for the closing on my house On XX/XX/year>, New American Funding sent me a payoff quote of {$100000.00}. The amount was high. I called New American Funding and spoke to a representative on XX/XX/year>. The representative couldn't explain the approximate {$4000.00} difference. I tried to explain that I noticed that I was being charged twice for an escrow account over-withdrawal. The representative couldn't explain any of it and didn't even want to look into it. I then escalated the issue with a manger and waited the XXXX hours for a call back. The manager XXXX called me. I literally went over everything with him. He couldn't explain it and told me there was nothing that he could do. I know that the companies calls are recorded.…

We had agreed to a loan modification of our home loan back in XXXX of 2026. After we received a loan modification letter in the mail and in the letter, it advised us to call New American Funding if we agree to the modification terms and to begin making our first trial plan payment. We even decided to remove New American Funding from our active XX/XX/XXXX bankruptcy so that we could move forward working directly with them and proceed with the loan modification. We called New American Funding to let them know that we agree to the modification terms ( per the instructions in the letter we received ), and we submitted our XX/XX/XXXXtrial plan payment in XXXX of 2026. Our XX/XX/XXXX plan payment was due by the end of XXXX. We called at the end of XXXX to make the XX/XX/XXXX plan payment only to be told that our loan modification plan has been canceled by New American Funding and they can not accept our XX/XX/XXXX plan payment.…

I requested the final closing disclosure from New American Funding and loan terms XXXX weeks prior to closing and didnt receive it until XXXX business day prior to closing after persistent demands for it. The agent, XXXX XXXX, never locked in the rate while doing the pre-qualification applications and ended up giving us a 7 % rate after making false promises that it would go down while the national average was 6.3 % at the time. Loan agent also made false claims that I would be receiving a XXXX XXXX grant which was never awarded after multiple conversations addressing it and requesting for that information to be provided in writing which it was not until I started communicating via text messages with the agent and was able to obtain that information in text messages. The agent was trying to charge me about {$140000.00} for closing when closing shouldve been around {$120000.00}.…

This correspondence constitutes a formal Notice of Error pursuant to Regulation X, 12 C.F.R. 1024.35. We are requesting that you investigate and correct multiple servicing errors related to our approved loan modification and your subsequent refusal to accept payments. Background In XX/XX/year>, my wife and I contacted your company after experiencing a temporary financial hardship that affected our ability to make our mortgage payments. During that process, your representative informed us that we qualified for a modified monthly payment of approximately {$1900.00} per month. We were specifically told that verbal consent was sufficient and that no additional documentation was required. Relying on the information provided by your representative, we began making the agreed-upon payments and successfully made XXXX consecutive monthly payments in the amount instructed by your company.…

I applied for a home loan in XXXX of XXXX. The underwriter requested a letter from my company at the time on company letterhead verifying my employment. It was from XXXX and signed by either XXXX XXXX or XXXX XXXX or both. I reached out to New American Funding and they repeatedly told me they can't give it to borrowers. I am filing a complaint because these files should be given to me. The loan is paid off now as we sold our home this month.

New American Funding ( NAF ) has committed gross administrative negligence, unauthorized post-closing loan changes, and severe consumer privacy violations. 1. Unauthorized Financial Alterations & Escrow Violations : My signed Promissory Note is strictly for {$110000.00}. NAF has unilaterally altered my Final Borrower 's Statement to {$110000.00} post-closing without my consent, today, XX/XX/year>. NAF unauthorizedly used my loan proceeds to pay my homeowners insurance company in full, and botched the math by paying them twice. 2. Data Breach and Privacy Violation ( GLBA ) : NAF mailed physical checks to my credit card companies with my full XXXX credit card account numbers printed visibly on the memo lines, exposing me to catastrophic identity theft and financial fraud on XX/XX/year>. 3. Repeated Administrative Failures & Damage to Consumer : My son is on the property title only, not the loan.…

On XX/XX/year> I acknowledged receipt of New American Fundings closing cost worksheet for refinancing of my residence at the current rate of 6.25 % VA 30 YR FIXED Rate. Since this time I have made inquiries regarding this matter at New American Funding Customer Service and XXXX XXXX, Sales Manager without an update by email, phone call or text. I have attached the aforementioned closing cost worksheet for your perusal. Because of New American Fundings failure to consummate the refinancing process the FHA 7.125 % Rate / 25 YR continues.

After previously submitting a complaint with the CFPB, I was told by the company that they would help me get through the process of getting a short sale after giving me false information several times during the application process previously. Now as we are trying to get an appraisal done on the property, we are being told false information again and I'm unsure where this information is coming from. I received an email on XX/XX/XXXX saying that the realtor I am using is telling people not to enter the property and then she asked me how to proceed ( something I wouldn't know as I don't work in this field ). I then responded and told her that my realtor never said that and confirmed with my realtor by attaching him to the email as well to clarify that we only suggested they wear a mask due to mold damage in the house due to a pipe that had burst.…

Found out about an issue with the closing costs the day prior to closing, via an email that stated how much money we needed at closing. I realized there was an issue because we were expecting $ XXXX back at closing. They did not send the disclosure at all, never mind 3 days prior which would have let me know there was a problem instead of having to scramble the day prior to fix the problem. When I confronted them about it they blamed my agent for not doing an amendment which I thought was XXXX. Thats besides the point. Getting this 3 days prior as required by law would have given me plenty of time to ensure the problem was fixed. I was not happy with the entire process with this lender and would have let it go if not for the excuses when I brought up the issue.

To Whom It May Concern, I am submitting this complaint regarding New American Funding and the mishandling of my mortgage payoff and escrow account during the transfer of my loan from Rocket Mortgage. When my mortgage was transferred on XX/XX/year>, the payoff amount sent to XXXX Mortgage was insufficient, which resulted in me having to personally pay an additional {$2400.00} on XX/XX/year> to prevent my account from being delinquent, remaining unpaid and to avoid further issues with my mortgage. I made this payment because I did not want XXXX Mortgage to return the funds to New American Funding due to the short payment. Which I mentioned to New American Funding plenty of times, but they never reached out to XXXX mortgage. I have attempted numerous times ( XX/XX/year>, XXXX ) to contact New American Funding by both phone and email regarding reimbursement of the amount I had to pay out of pocket, but I have not received any meaningful response or resolution.…

I am writing to formally dispute a severe, multi-year escrow error regarding the homeowners insurance policies managed on my account, which has resulted in an unwarranted increase in my monthly mortgage payment. The timeline of events is as follows : XX/XX/XXXX : During our refinancing process with New American Funding, we were required to increase our dwelling coverage from {$75000.00} to {$130000.00}. Our then-provider, XXXX XXXX, could not accommodate this increase. Consequently, my husband verbally canceled the XXXX XXXX policy, and we secured coverage through XXXX XXXX. Shortly After : The XXXX XXXX was canceled due to underwriting reasons and issued an {$810.00} refund directly to New American Funding. Their records claim this was never received ; however, our payment history indicates otherwise. We subsequently secured a valid policy through XXXX XXXX with an annual premium of {$1700.00}. XX/XX/XXXX : XXXX XXXX mistakenly sent a non-payment notice to New American Funding.…

I am submitting this formal complaint regarding my mortgage account with New American Funding and the mishandling of my completed trial payment plan. I successfully completed all three required trial payments under the payment plan agreement. However, New American Funding has falsely stated that the payments were not made, despite the fact that I possess proof of payment, including bank records/payment confirmations. As a result of the companys failure to properly apply and account for these payments, my mortgage has been improperly reported as delinquent, and I am now facing the possibility of losing my home. This situation has caused severe financial hardship, emotional distress, and unnecessary damage to my account standing. I believe the company has either misapplied, failed to process, or improperly documented my payments. I am requesting the following immediately : XXXX. A full investigation into the handling of my trial payment plan payments. XXXX.…

I am XXXX and a recent retiree. Since retiring, my income has been cut in half. I built my home in XXXX. I would like to stay in my home. I first contacted New American Funding XX/XX/XXXX, to let them know my income has changed and cut in half and that I would like my mortgage payment lowered to meet my current income. I tried to refinance with New American and they said I don't meet the XXXX ratio requirements to refinance. New American told me to apply for the Home Retention Loan Modification to see if I can lower my mortgage. They kept saying to me, it wasn't a guarantee. I have missed three mortgage payments to include XX/XX/XXXX. I have bills to pay, IRS etc. On XX/XX/XXXX, I received a letter from New American Funding that I was approved for the TPP ( Trial Period Plan ) for the amount of {$2000.00}, for three months and then after successfully making the 3 payments that would be my new permanent mortgage payment going forward.…

I am a veteran applying for a VA home loan through New American Funding ( NAF ), and I am filing this complaint due to significant delays, repeated requests for previously submitted documentation, and unprofessional conduct that resulted in me missing my scheduled closing date. I went under contract on XX/XX/year>, with an original closing date of XX/XX/year>. XXXX represented that my loan could close within approximately XXXX days. However, I did not receive the full list of underwriting document requirements until XX/XX/XXXX, more than XXXX weeks after going under contract. I submitted all requested documentation the same day. Despite my prompt compliance, I was repeatedly asked to resubmit documents that had already been provided, often without clear explanation. Communication throughout the process was inconsistent, disorganized, and lacked accountability. On XX/XX/XXXX, just XXXX days before my scheduled closing, I was informed that I would miss the XX/XX/XXXX closing date.…

I am filing a complaint against my mortgage servicer, New American Funding, and their vendor, XXXX. While my home was occupied, XXXX and/or their subcontractors repeatedly accessed my property without permission. They initially changed my locks and removed my personal belongings, including food and furniture, leaving me locked out of my home. After this, I was later provided with a code to regain access. However, XXXX continued to treat the property as vacant. They repeatedly accessed the home without my authorization, including providing lockbox access codes to third parties. Even after I removed the key from the lockbox, they still gained entry by breaking a window to access the home. At no point was the property abandoned. I was actively occupying the home, and these actions were unauthorized and caused significant disruption, damage, and loss of personal property. In addition to removing my belongings and damaging the property, their actions also caused plumbing damage.…

My name is XXXX XXXX, and I am writing to formally dispute incorrect information that New American Funding is reporting on my credit reports with XXXX, XXXX, and XXXX. My date of birth is XX/XX/XXXX, and the last four digits of my Social Security Number are XXXX. The account number in question ends in XXXX with a balance of {$290000.00} and is currently reported as derogatory. Over the past few months, I have submitted multiple disputes regarding this account. On XX/XX/XXXX, XX/XX/XXXX, and most recently on XX/XX/XXXX, I filed disputes with the credit reporting agencies, challenging the accuracy of the account status being reported. Despite these efforts, the errors remain unaddressed, and the account continues to negatively impact my credit scores, which are currently XXXX with XXXX, XXXX with XXXX, and XXXX with XXXX.…

I am submitting this complaint regarding New American Fundings failure to comply with federal law under the Real Estate Settlement Procedures Act ( RESPA ), specifically 12 U.S.C. 2605 and 12 C.F.R. 1024.36. On XX/XX/year>, I sent a Qualified Written Request ( QWR ) and Request for Information ( RFI ) to New American Funding concerning my mortgage loan. This request sought information relating to the servicing and ownership of the loan, including identification of the current owner of the promissory note and documentation supporting authority to service and enforce the loan. The request was received and confirmed via certified mail on XX/XX/year>. Under federal law : New American Funding was required to acknowledge receipt within five ( 5 ) business days ( deadline : XX/XX/year> ) ; and Provide a substantive response within thirty ( XXXX ) business days ( deadline : XX/XX/year> ).…

We are submitting this complaint regarding the handling of our refinance application with New American Funding, which began on XX/XX/XXXX. At the outset, the loan portal reflected an anticipated closing date of XX/XX/XXXX. When that date passed without closing, we were advised the loan would close on XX/XX/XXXX. This date also passed without completion or explanation. On XX/XX/XXXX, during a phone conversation, we were told the loan was scheduled to close on XX/XX/XXXX. During that call, we were explicitly informed that there had been no changes to the loan terms, that no additional documentation was required, that the interest rate was locked at XXXX %, and that the projected monthly payment would be {$7600.00}. We were further advised that loan documents would be sent within XXXX hours for signature. No documents were received. We were also told that if closing did not occur on XX/XX/XXXX, it would occur no later than XX/XX/XXXX.…

I have been trying to do a short sale since XXXX ( it is now XXXX ), and I was given false information on how to apply for a short sale multiple times during the process. I was then not told that I didn't meet the qualifications at that time until several months later, after doing an appraisal of the property on XX/XX/XXXX. A pipe ended up bursting due to use vacating the property in order to sale the property, so there was severe water damage. I then was told I was eligible again for a short sale and that they were planning to do an appraisal of the property. However the XXXX never got back to my realtor or myself to get the access code. They claim that on XX/XX/XXXX they attempted to do an appraisal at my property, however they had no access to the inside of the home. They then told me that there was no appraisal done yet a few days later.…

New American Funding required a cosigner on my loan. A distant relative, a deaf senior, agreed to cosign -- mainly because he was assured by XXXX XXXX, the loan officer in XXXX XXXX, XXXX -- that he could be removed from the loan in XXXX months. The title company assured him there was no risk to signing. Escrow closed on XX/XX/year>. It has been a year and a half. I inquired about refinancing twice, both times the answer was no. I asked if my son could be on the loan. Without checking his income or credit, XXXX XXXX said no. My payment history is perfect. I am the only one making payments. My son and I are the sole occupants of the house. The cosigner does not want to sign for any new loans or grants to make repairs. The septic system has failed, which affects health and safety and I can not fix it without removing him from the loan. Outside of that, both of us- XXXX seniors-were promised that he could be removed from the loan in XXXX months. Outside of that

Company said that it would be a soft credit check that would not impact my credit score.

Okay I have worked with XXXX different people on my account .. Each and everyone is saying different things to me .. What I need to pay at closing, getting a escrow check to getting the check.. Then at closing I signed my DOCS for my final closing it was totally different what I needed to bring.. Then when I got with the notary it stated that I should have a credit!! Called American Funding back and they could not figure out what was going on .. Then someone stated that I should be bringing money to closing.. I just really need someone to investigate my account Even the notary was perplexed about what was going on because numbers did not line up

I applied for a refinance with New American Funding on XX/XX/XXXX. From the beginning of the process, I had difficulty getting any meaningful response regarding my refinance application. Before the appraisal was even completed, I repeatedly had to chase the lender for updates and answers. The email record shows that I initiated at least ten separate follow-ups between XX/XX/XXXX and XX/XX/XXXX just to obtain responses or status updates regarding my refinance application. These included follow-up emails on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. On XX/XX/XXXX, I specifically documented that I called at a scheduled time, no one answered, and I left another voicemail. On XX/XX/XXXX, I documented that I had asked about refinancing about a week earlier and still had not heard back. On XX/XX/XXXX, I documented that I had not received an update in about three weeks.…

Complaint Against : New American Funding Product : Mortgage Issue : Loan modification / foreclosure I am filing this complaint regarding the servicing of my mortgage by New American Funding for the property located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, Alabama. I previously applied for mortgage assistance and was informed by a representative that my application had been approved for a repayment plan. At the time of that approval, I was specifically told that no additional forms or documents were required and that I only needed to begin making the required payment in XXXX. When I later contacted the company to proceed with the plan, I was informed that my assistance had been cancelled because a form had not been submitted. This was the first time I was told that such a form was required.…

Servicer : New American Funding. Foreclosure sale scheduled XX/XX/XXXX. On XX/XX/XXXX at XXXX XXXX, servicer representative " XXXX '' refused to provide a payoff statement, refused to transfer to a supervisor, and disconnected the call. Servicers are required to provide payoff statements under RESPA ( 12 U.S.C. 2605 ). On XX/XX/XXXX, a RESPA Request for Information and Notice of Error was mailed via Certified Mail. Servicer acknowledged receipt by phone on XX/XX/XXXX but failed to respond in writing within required timeframes. Borrower submitted a complete loss-mitigation application on XX/XX/XXXX via Certified Mail with Return Receipt. Servicer continued foreclosure proceedings without issuing a written loss-mitigation decision, in violation of 12 C.F.R. 1024.41. The VA contacted the servicer on XX/XX/XXXX and XX/XX/XXXX regarding foreclosure status and received no response either time.…

My house burnt in XX/XX/year>XXXX XXXX XXXX insurance adjuster XXXX XXXX told me I couldn't tear it down he had his friend contractor with him said I couldn't tear it down and I had to use his company XXXX XXXX XXXX. A week later I got the estimate and I didn't agree. I already checked on a house to sit on my foundation for a {$16000.00} which was cheaper than his estimate of {$220000.00} he still denied. XXXX XXXX XXXX started demolition took 3 days of XXXX XXXX. Charged me $ XXXXwwaited 3 weeks no progress being done no plans for rebuilding. I fired them. XXXX XXXX XXXX neighbor XXXX XXXX to start he wanted {$55000.00} for the whole rebuilding. I paid him {$35000.00} three months of just doing drywall and terrible work. Caught him and employee doing method in my basement had to fire them too.had a friend finish what he could to get moved in h XX/XX/XXXX so I've lost money ending up running out and my furnace had 5 times being fixed that's why my 3 payment are late not 5 payments

This letter is a formal Notice of Error regarding the servicing of my VA construction-to-permanent loan. I am writing to dispute the unauthorizedXX/XX/XXXX force-placed insurance charge and the subsequent interference with my mortgage payoff. XXXX. Fraudulent Completion and Builder Abandonment Our builder, XXXX XXXX, prematurely obtained a Certificate of Occupancy from XXXX XXXX and fraudulently informed XXXX that construction was complete. Despite the home being unfinished and the builder explicitly stating to both XXXX and us that he was refusing to honor any warranty and walking away, XXXX proceeded to disburse the final payment. Per VA guidelines, lenders have a responsibility to ensure builders are licensed, insured, and provide a XX/XX/XXXX-year builders warranty. XXXX failed this duty by paying a builder who had already declared they would not honor mandated warranties. XXXX.…