BSI Financial Holdings, Inc.

To whom it may concern, My name is XXXX XXXX. I am a war veteran who currently lives in XXXX Illinois. My wife and I bought our home in XXXX. Our current mortgage company is BSI Financial. Being a veteran, I am exempt from paying property taxes in the state of Illinois. Each year, I fill out the homestead exemption form and submit it to XXXX. Last year, I was a little late in submitting it. The form is due by XX/XX/XXXX, and I submitted it XX/XX/XXXX. We noticed in XXXX of XXXX, we were being charged property taxes again. We reached out to BSI, and they informed us that the city had not done their part by updating our status to exempt. We reached out to the city, and they stated they had in fact done so. The city of XXXX tax office stated they had notified BSI several times of our exemption, but BSI would not acknowledge this. In the meantime, due to BSI charging us property taxes, it caused our monthly payment to pretty much double.…

I refinanced my mortgage and my loan with BSI Financial Services has been paid off and closed. At the time of payoff, my escrow account had approximately {$5800.00} that was owed back to me. BSI Financial Services performed an escrow analysis in XXXX and stated they mailed a refund check. I never received that check. After waiting XXXX weeks, I called and was told they could cancel and reissue it. A second check was supposedly mailed, which I also never received. They later stated they performed another analysis and voided the prior check and issued another, which again was never received. Most recently, I was told a new check was mailed approximately XXXX weeks ago, which I have still not received. I was told I must wait additional time before they will cancel and reissue it again. Alternatively, they offered to wire my funds but only if I pay a {$30.00} fee, despite the delays and failures being on their end.…

We have experienced ongoing and significant issues with BSI Financial throughout this short sale process. The short sale process began with BSI Financial on XX/XX/year>. The file was deemed complete on XX/XX/year>, and since that time, we have been waiting for BSI to order the required appraisal for this XXXX short sale. We were originally advised that we would be contacted regarding the appraisal within XXXX business days. However, weeks have now passed with no appraisal ordered and no meaningful updates despite multiple follow-up calls and escalations. There was already a foreclosure sale date scheduled during the review process. BSI did postpone that sale date, but we have been advised that another foreclosure date may be scheduled if the file does not continue moving forward. The delays and lack of action by BSI are placing the borrower at continued risk of foreclosure. We have also repeatedly received inaccurate and conflicting information from BSI representatives.…

BSI Financial issued an escrow analysis that omits a documented escrow credit they acknowledged in writing, resulting in an inflated shortage and incorrect monthly payment. I am filing a complaint regarding a material accounting error in my escrow account and an incorrect escrow analysis issued on XX/XX/year>. BSI Financial previously confirmed in writing ( letter to me dated XX/XX/year> ) that a force-placed insurance refund of {$5600.00} was credited to my escrow account. However, the subsequent escrow analysis dated XX/XX/year> : Does not reflect this {$5600.00} credit Includes the full {$7100.00} force-placed insurance charge Calculates an inflated escrow shortage of {$6200.00} Imposes a monthly shortage payment of {$520.00} Sets a total monthly payment of {$4000.00} This analysis is mathematically incorrect because it fails to apply a documented escrow credit.…

I asked for modification or assistance on my morgage payments, but I didn't receive any help. I was denied any assistance even though I have a FHA loan. My morgage service in turn did not follow proper protocol. And even after several calls they have yet to process my request, or make the effort to follow up on the issue.

The Deed of Trust recorded XX/XX/XXXX ( Book XXXX Page XXXX, XXXX XXXX XXXX ) secured approximately {$800000.00} and encumbered multiple properties. The loan was paid in full no later than XXXX, and there is no dispute as to payoff. Since XX/XX/XXXX, I have made repeated written and verbal requests for a complete release. The servicer ( BSI Financial XXXX ) has acknowledged satisfaction but has failed to perform its legal obligation to release the lien. Instead, it has issued multiple incomplete releases that omit properties and contain incorrect or partial legal descriptions. As a result, the lien remains open of record across multiple parcels. This has directly delayed transactions, including a pending sale and refinance involving multiple properties totaling hundreds of thousands of dollars. The delays have caused increased interest costs, lost opportunity to deploy capital, and disruption of ongoing real estate operations.…

Description of Incident : I am filing this complaint against BSI Financial Services for a failure to properly reconcile and refund unapplied funds and escrow overages following the payoff of loan # XXXX on XX/XX/XXXX. 1. Unallocated XXXX Payment : On XX/XX/XXXX, I made a full monthly payment of {$3200.00} via ACH from XXXX XXXX XXXX XXXX ( Proof of payment attached ). However, BSIs own transaction ledger dated XX/XX/XXXX shows that for the XX/XX/XXXX " XXXX '' entry, only {$2300.00} was applied to the account ( {$2100.00} interest and {$270.00} principal ). This leaves an unexplained discrepancy of {$830.00} from that single transaction that was never credited to my principal balance or returned to me. 2. Failure to Refund Principal Overpayment : The loan was paid in full via wire on XX/XX/XXXX. The ledger shows that BSI moved {$320000.00} into an " Unapplied '' status on that date.…

My insurance company paid out for hail damage. To date, {$58000.00} has been released for dwelling damages from BSI. We have an out of pocket deductible of {$5000.00}. I am requesting an additional payment of {$20000.00} to meet the contractor 's 50 % down payment requirement to order materials and begin work. The deadline to complete work with the insurance company is XX/XX/ 2026 in order to recoup withheld depreciation. I have been told they will only release up to {$40000.00} and additional funds will be released once the repairs have begun. I am unable to begin repairs as I am waiting on BSI to release {$20000.00}. My loss draft file owner and I spoke on XX/XX/2026 and she stated she would have a supervisor review my file for authorization to release additional funds and I would be contacted in XXXXXXXX business days. I was not contacted again until XX/XX/XXXX.…

To Whom It May Concern, My name is XXXX XXXX, and I am submitting this complaint regarding an inaccurate 30-day late payment that has been reported on my credit report by my mortgage servicer BSI Financial XXXX XXXX Account Number - XXXX My mortgage payment was made via ACH electronic transfer and was successfully initiated and received one day prior to reaching 30 days past due. However, the servicer did not process or post the payment until the following day and has reported the account as 30 days delinquent to the credit bureaus. Under 12 C.F.R. 1026.10 ( a ), a creditor is required to credit a payment as of the date of receipt : A creditor shall credit a payment to the consumer 's account as of the date of receipt My ACH payment was received before the 30-day delinquency threshold. The servicers internal processing delay does not change the date of receipt and should not result in negative credit reporting.…

To Whom It May Concern, My name is XXXX XXXX XXXX, and I am submitting this complaint regarding an inaccurate 30-day late payment that has been reported on my credit report by my mortgage servicer BSI Financial Services XXXX Account Number - XXXX My mortgage payment was made via ACH electronic transfer and was successfully initiated and received one day prior to reaching 30 days past due. However, the servicer did not process or post the payment until the following day and has reported the account as 30 days delinquent to the credit bureaus. Under 12 C.F.R. 1026.10 ( a ), a creditor is required to credit a payment as of the date of receipt : A creditor shall credit a payment to the consumer 's account as of the date of receipt My ACH payment was received before the 30-day delinquency threshold. The servicers internal processing delay does not change the date of receipt and should not result in negative credit reporting.…

I am following up regarding my previous complaint because the response provided by BSI Financial Services does not resolve the issues raised and introduces additional inconsistencies. In their most recent response, BSI stated that payments are applied and effectively dated based on the date they are received, even if they are not posted on that same day. However, they also confirmed that multiple payments were posted on the same date in XX/XX/year>, which raises concerns about whether those payments were actually received at that time or held and applied later in a batch. BSI has not provided documentation showing the actual receipt dates of payments, such as transaction timestamps or processing records, nor have they explained whether any payments were held in suspense or delayed before being applied. Additionally, the reported delinquency timeline has changed between responses, which raises further concerns about the consistency and accuracy of the reporting.…

XXXX. INTRODUCTION AND PURPOSE OF THIS LETTER My name is XXXX XXXX. I am the principal of XXXX XXXX, XXXX, a borrower and property owner of an investment property located at XXXX XXXX XXXX, XXXX, Alaska. I am writing to the Consumer Financial Protection Bureau ( the 'Bureau XXXX ) to formally escalate and supplement my prior complaints against BSI Financial XXXX XXXX XXXX Mortgage XXXX XXXX and XXXX XXXX XXXX XXXX collectively, 'Respondents ' ). I submit this letter as a detailed cover letter accompanying my Formal Rebuttal to Payoff Demand, which is attached hereto as Attachment A ( 'Formal Rebuttal ' ).…

My autopay was deleted through a system error or fraud on your end. I received no notice that the autopayment was deleted, nor did I receive any notification that the payment became late via email or physical letter. I only discovered this issue when I received an alert to my credit report on approximately XX/XX/year>2026. Immediately upon logging in and seeing the autopay had been removed without my authorization, I paid the full amount plus the following months payment ( {$3500.00} ) on XX/XX/scrub>, 2026. BSI claims that I manually deleted this autopayment. I have reported to BSI that this is either fraud or a catastrophic system error, as I did not delete it. To date, BSI has refused to provide relevant logs or documentation to support their claim. This error has resulted in a XXXXday delinquency being reported to my credit bureaus, causing a drop of approximately XXXX points to my credit score.…

Sent in loss Mitigation application due to falling behind on payments. Currently in situation where bills/obligations are outweighing income. Received no phone calls or emails about the status of the application. Only indication that anything was considered was on the website under workout status. It says workout rejected. No explanation, no communication. I only saw this because I went on the site to take a look at something and just happened to discover this on my own.

I submitted a Qualified Written Request on XX/XX/year> regarding escrow mismanagement and tax disbursements. The servicer failed to respond within 30 business days and did not provide a valid extension. When they eventually responded, the response was incomplete. They failed to provide key documents, including tax bills, full escrow records, servicing notes, and proof of mailing. The records provided show irregular escrow payments that do not match expected tax amounts, raising concerns that funds may have been misapplied. The servicer also issued and reissued a refund check with inconsistent explanations, further indicating account errors. As a result, inaccurate late payment reporting occurred, which has negatively impacted my credit and ability to obtain financing.

I am filing this complaint regarding incorrect credit reporting by BSI Financial Services related to my home equity line of credit. Over the last XXXX months I have made large principal payments of approximately {$20000.00} per month in addition to my automatic interest payments. These payments were made on time and cleared my account. BSI recently informed me that they performed an internal account adjustment to remove a prepayment penalty. In doing so, they reversed previously posted payments and reapplied them. This internal accounting action caused their system to generate late notices and report my account as delinquent to the credit bureaus. As a result, my credit score has dropped approximately XXXX points and I received a notice from XXXX indicating negative reporting. I have never missed a payment. Any delinquency status was caused solely by BSIs internal adjustment process.…

On XX/XX/XXXX, the buyers title company sent a cashiers check via XXXX to my mortgage servicer, BSI, to pay off my loan at closing. I have XXXX tracking confirming delivery, and BSI later confirmed by email that the check was received. BSI later informed me that the payoff check had been routed to the wrong department internally. Because the payment was not processed in time, an automatic debit of {$4600.00} was executed from my account on XX/XX/XXXX. On that same day, XX/XX/XXXX, a three-way call took place between myself, BSI, and the buyers title company. The issue was corrected immediately, the buyers tittle company was charged and the account showed paid in full on the BSI portal that same day. I requested an immediate reversal of the {$4600.00} draft. Despite the account being acknowledged as paid on XX/XX/XXXX, BSI retained my {$4600.00} for XXXX additional days, issuing the refund only on XX/XX/XXXX. BSI stated that this delay was due to internal procedure.…

My mortgage company " XXXX '' uses a loan servicing company called " BSI Financial Services '' that purposely uses inaccurate information on their loan servicing portal so that you miss your payment and have to pay a large 10 % of the mortgage fee. Here is their website- XXXX XXXX XXXXXXXX They purposely show that a payment of {$0.00} is due all the way up until exactly the 1st of the month. Then list the amount owed on the 1st of the month and charge you a late fee if it's not submitted by the 5th or often the 3rd of the month if the 5th falls on a weekend. Many times, even when I check how much my payment is on the 1st it will say {$0.00} and not allow me to make a payment. I have had to submit my monthly payment as a " principal '' payment to force my payment into the system. They do this because they want you to miss your payment. Even when I'm enrolled in auto-pay the portal does not accurately show that I have a payment scheduled within the deadline.…

After I paid my premium to renew my policy, BSI Financial transitioned my account to an escrow arrangement without my consent or prior notification. I called the mortgage company to correct this change, only to be told that they didn't make the change and to contact my insurance company ( XXXX XXXX ). Neither company wanted to admit to the error, and after sending confirmation of my active policy, I am still expected to pay a high amount of back pay for their mistake. My policy is on a monthly payment schedule of {$420.00}, and a {$4000.00} balance in two months does not reflect my actual rate or payment history.

I am filing this complaint regarding a serious mortgage servicing error involving escrow misapplication and duplicate tax collection. Between XXXX and XXXX, I made all required monthly mortgage payments, including escrow payments designated for XXXX XXXX property taxes. During those years, my loan was serviced by BSI Financial Services. Despite my payments, XXXX XXXX marked my property taxes as unpaid and initiated proceedings that placed my property at risk of tax sale. I later learned that XXXX had paid property taxes to the wrong parcel number for XXXX consecutive years. After my mortgage servicing transferred to XXXX XXXX, they paid {$38000.00} in back taxes, penalties, and interest to prevent further action by the county. However, XXXX XXXX did not credit my escrow account for the funds previously collected and disbursed during XXXX. Instead, they are now charging me again for those same tax years through an escrow shortage calculation.…

BSI Financial has repeatedly ignored my requests for information related to a loan assumption which is in underwriting currently. They've supposedly escalated this to management, and despite them telling me that this would be addressed, there has been no follow-up or information from them in over a week.

I am filing this complaint regarding serious servicing misconduct, accounting irregularities, withholding of records, and improper foreclosure actions involving my mortgage loan. Timeline and Key Facts : On XX/XX/XXXX, the loan servicing was transferred, yet the servicer later claimed to have no record of the loan. The servicer has failed to provide the legally required Transfer of Servicing Notice ( " Hello/Goodbye Letter '' ) required under 12 C.F.R. 1024.33. In XX/XX/XXXX, I entered into a loan modification agreement establishing new payment terms. However, an assignment of the deed of trust was later executed on XX/XX/XXXX, raising serious questions about whether the assigning party had authority at the time of the modification. On XX/XX/XXXX, a VA XXXX XXXX in the amount of {$60000.00} was issued. Under 38 C.F.R. 36.4805, this amount was required to be properly applied to bring the loan current.…

I originally requested discontinuing PMI on my home loan in XXXX of XXXX. My mortgage company, BSI financial services, has this letter on file. I was told that PMI could not be discontinued until reaching 80 % loan to value. I called numerous times in XXXX of XXXX to verify that I had passed this threshold and that I wanted to discontinue PMI. Agents informed me I had reached 79.6 % amortization and assured me that PMI would be dropped. I received an Escrow disclosure form last month, XX/XX/XXXX, showing PMI was never dropped and that it was still scheduled to continue into XXXX of this year. I called and asked BSI why this happened and they said they had never received a letter from me to discontinue PMI. When I asked about the letter they had on file, they claimed that it could not be used and I needed to submit a new letter.…

I have reached out to the company several times in order to get the loan serviced and to ask about other options than foreclosure. No response or option for any other action was given. I reached out on XX/XX/year> in order to get my funding fee refunded as I have proof of a service connected disability prior to them closing the loan and I am entitled to a refund in the amount of {$10000.00} and still have not received this amount.

Narrative Description BSI Financial XXXX ( Late Payments Only ) I disputed the late payments reported by BSI Financial XXXX for XX/XX/year>, XX/XX/year>, and XX/XX/year> after identifying inaccuracies in the payment history being reported to the credit bureaus. In response, the credit reporting agencies stated that BSI Financial XXXX verified the late payments and also acknowledged that certain account fields were updated. The acknowledgment that account fields were modified indicates that the original reporting was inaccurate or incomplete. Despite this, the late payments for the disputed months continue to be reported without BSI Financial XXXX providing billing statements, payment posting records, or documentation showing how delinquency was calculated for those months. I requested documentation to support the reporting of these late payments, including due dates, payment receipt dates, and records relied upon during bureau investigations.…

I dispute the assessment and collection of default-related fees and charges on my account, including but not limited to late fees, default fees, property inspection fees, legal or foreclosure-related fees, and any other charges assessed in connection with an alleged default. BSI Financial has assessed and posted default-related fees without providing a compliant Right to Cure / breach notice prior to charging such fees. BSI Financial failed to provide notice of default and proof of mailing. This conduct violates Illinois law, including 815 ILCS 137/105 ( Right to Cure ), as well as the terms of the Promissory Note and Illinois security instrument outlined in the loan documentation ( attached Below ).

We have been sent two threatening letters in regards to proof of our current & paid homeowners insurance policy. They are saying they have not received our declarations page. Myself and our insurance agent have sent all of the information to them via 3 separate XXXX they have provided. We have done this on multiple occasions between XX/XX/XXXX and XX/XX/XXXX. They are still saying they haven't received anything.

I am filing this complaint against BSI Financial Services for failing to acknowledge a Loss Mitigation Application. My household suffered a significant financial hardship starting in XX/XX/XXXX when I ( XXXX XXXX XXXX lost my job. I remained unemployed until XX/XX/XXXX. This hardship is now fully resolved as I am back to full-time employment. On XX/XX/XXXX, we submitted a complete Loss Mitigation Application ( Workout Package ) to BSI Financial 's Default Resolution Team. Per 12 CFR 1024.41, BSI was required to acknowledge receipt of this package within XXXX business days and provide a status update. BSI has failed to do so. We have attempted to contact the Default Resolution Team by phone multiple times, but we are repeatedly placed on hold for extended periods and then disconnected. We ( my wife and I ) are unable to reach a Single Point of Contact. The point of contact we were provided, XXXX XXXX, does not have a direct line, and the number provided is to the call center.…

My homeowners insurance carrier issued multiple checks related to covered losses due to the XXXX XXXX XXXX in XXXX, California. One check in the amount of approximately {$30000.00} was issued for water mitigation related to a prior contractor. No work corresponding to that check was completed, the check has not been cashed, and BSI was notified in writing that the funds could not be used due to active court litigation involving that contractor. Despite this, BSI has repeatedly relied on the uncashed {$30000.00} check as a reason to delay or deny the release of additional insurance proceeds, including approximately {$28000.00} specifically designated for lead and contamination abatement. BSI has stated that I must first complete 70 % of the overall property repairs before any abatement funds will be released and that I am required to pay the {$28000.00} abatement cost out of pocket.…

I am filing this complaint regarding the unacceptable servicing of my mortgage loan by XXXX XXXX XXXX XXXX DBA BSI Financial Services ( " BSI '' ). The core issues are : A. Failure to Respond to Qualified Written Requests ( RESPA Violations ) : On XX/XX/XXXX, I sent BSI a detailed, proper Qualified Written Request ( QWR ) via certified mail ( Article # XXXX ), pursuant to the Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2605 ( e ). This request sought critical information to resolve disputes about my loan, including : Confirmation of securitization and the identity of the current owner/beneficiary. A complete transactional history and accounting of all payments, fees, and credits. Documentation of the chain of title and the original note. The status of several specific payments and instruments I had sent, including a significant payment of {$10000.00}.…