Prepaid card· Problem getting a card or closing an accountPA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Capital One
176,169 real consumer complaints filed against Capital One at the Consumer Financial Protection Bureau. 33,965 received relief from the company. 100% of responses were timely.
176,169
Complaints
12,305
Won monetary relief
19%
Relief rate
>99%
Timely response
Most common issues
- 01Incorrect information on your report28,623
- 02Improper use of your report18,476
- 03Managing an account14,684
- 04Problem with a purchase shown on your statement14,115
- 05Getting a credit card7,546
- 06Attempts to collect debt not owed7,420
- 07Other features, terms, or problems6,897
- 08Fees or interest6,210
- 09Problem with a company's investigation into an existing problem6,210
- 10Problem with a credit reporting company's investigation into an existing problem5,589
Top states filing
CA19,390FL17,403TX16,470NY16,110GA9,834NJ7,215IL7,184PA6,973MD5,527NC5,290
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Advertising and marketing, including promotional offersLA
Outcome: Closed with monetary reliefTimely response
Credit card· Other features, terms, or problemsOR
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementVA
Outcome: Closed with monetary reliefTimely response
Credit card· Fees or interestCA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Capital One where the consumer chose to publish their narrative.
Vehicle loan or lease· Managing the loan or leaseGA
Outcome: Closed with explanationTimely response
Credit card· Advertising and marketing, including promotional offersNY
Outcome: Closed with explanationTimely response
Credit card· Struggling to pay your billGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountSC
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountFL
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOH
Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMA
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountNY
Outcome: Closed with explanationTimely response
Credit card· Advertising and marketing, including promotional offersMA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMA
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Managing the loan or leaseCA
Outcome: Closed with explanationTimely response
Credit card· Fees or interestFL
Outcome: Closed with explanationTimely response
Credit card· Problem when making paymentsCT
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Credit monitoring or identity theft protection servicesNC
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportCO
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountCA
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an account
Outcome: Closed with explanationTimely response
Credit card· Incorrect information on your reportGA
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountVA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: Closed with explanationTimely response
Credit card· Problem with a company's investigation into an existing problemMA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOH
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountLA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportIL
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Managing an accountIL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportIA
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Closing an accountID
Outcome: Closed with explanationTimely response
Credit card· Getting a credit cardCA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNC
Outcome: Closed with explanationTimely response
Same thing happen to you?
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