Credit card· Problem with a purchase shown on your statementFL
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Capital One
171,494 real consumer complaints filed against Capital One at the Consumer Financial Protection Bureau. 33,145 received relief from the company. 100% of responses were timely.
171,494
Complaints
11,948
Won monetary relief
19%
Relief rate
>99%
Timely response
Most common issues
- 01Incorrect information on your report27,820
- 02Improper use of your report18,270
- 03Managing an account14,287
- 04Problem with a purchase shown on your statement13,372
- 05Getting a credit card7,345
- 06Attempts to collect debt not owed7,230
- 07Other features, terms, or problems6,574
- 08Fees or interest6,046
- 09Problem with a company's investigation into an existing problem5,878
- 10Problem with a credit reporting company's investigation into an existing problem5,589
Top states filing
CA18,874FL16,899TX15,992NY15,707GA9,617IL7,001NJ6,995PA6,800MD5,409NC5,146
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with monetary reliefTimely response
Credit card· Other features, terms, or problemsCA
Outcome: Closed with monetary reliefTimely response
Credit card· Other features, terms, or problemsVA
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementVA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 30 most recent complaints against Capital One where the consumer chose to publish their narrative.
Debt collection· Written notification about debtFL
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountFL
Outcome: Closed with explanationTimely response
Debt collection· Written notification about debtMI
Outcome: Closed with explanationTimely response
Debt collection· Communication tacticsME
Outcome: Closed with non-monetary reliefTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportNY
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportVA
Outcome: Closed with explanationTimely response
Credit card· Problem when making payments
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMS
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountGA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountFL
Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionTX
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNY
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX
Outcome: Closed with explanationTimely response
Credit card· Closing your accountIL
Outcome: Closed with explanationTimely response
Credit card· Problem with a company's investigation into an existing problemTX
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedSC
Outcome: Closed with non-monetary reliefTimely response
Credit card· Getting a credit cardCA
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsTN
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementMD
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCA
Outcome: Closed with non-monetary reliefTimely response
Checking or savings account· Managing an accountNC
Outcome: Closed with explanationTimely response
Credit card· Incorrect information on your reportNV
Outcome: Closed with explanationTimely response
Credit card· Fees or interestFL
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsNY
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOR
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportIL
Outcome: Closed with explanationTimely response
Same thing happen to you?
Upload your evidence. We draft a formal complaint with citations in 10 minutes. CFPB legally forces a response in 15 days.