Vehicle loan or lease· Struggling to pay your loanVA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
CarMax, Inc.
4,072 real consumer complaints filed against CarMax, Inc. at the Consumer Financial Protection Bureau. 84 received relief from the company. 100% of responses were timely.
4,072
Complaints
13
Won monetary relief
2%
Relief rate
>99%
Timely response
Most common issues
- 01Incorrect information on your report1,134
- 02Improper use of your report738
- 03Managing the loan or lease356
- 04Problem with a company's investigation into an existing problem318
- 05Attempts to collect debt not owed274
- 06Getting a loan or lease220
- 07Repossession198
- 08Problem with a credit reporting company's investigation into an existing problem136
- 09Problems at the end of the loan or lease134
- 10Took or threatened to take negative or legal action108
Top states filing
GA638TX485CA437FL436NC233IL218MD159SC136VA123TN111
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Recent complaints
The 30 most recent complaints against CarMax, Inc. where the consumer chose to publish their narrative.
Debt collection· Communication tacticsTN
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemOH
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Getting a loan or leaseGA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemVA
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedNC
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Incorrect information on your reportNY
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportFL
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedWI
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportPA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMS
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing issueSC
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemFL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemFL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemFL
Outcome: Closed with explanationTimely response
Vehicle loan or lease· Getting a loan or leaseNH
Outcome: Closed with explanationTimely response
Debt collection· Attempts to collect debt not owedFL
Outcome: Closed with explanationTimely response
Vehicle loan or lease· RepossessionDE
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportMD
Outcome: Closed with explanationTimely response
Vehicle loan or lease· RepossessionIL
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportIL
Outcome: Closed with explanationTimely response
Vehicle loan or lease· RepossessionTX
Outcome: Closed with explanationTimely response
Debt collection· Took or threatened to take negative or legal actionSC
Outcome: Closed with explanationTimely response
Vehicle loan or lease· RepossessionMS
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportSC
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemTX
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportCA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCA
Outcome: Closed with explanationTimely response
Same thing happen to you?
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