Carvana Group, LLC

I purchased a vehicle through Carvana around XX/XX/year> and financed it through XXXX. During the transaction, I was told that a warranty/service contract was required for loan approval. I later discovered this was false the product was optional and provided little to no value, as any claim filed was denied despite no detailed exclusion criteria provided. The dealer and/or lender added the cost of this warranty to my loan without fully disclosing its true cost and limited benefits. This inflated my loan principal, resulting in higher interest charges and additional fees over the life of the loan. I believe this conduct constitutes an Unfair, Deceptive, or Abusive Act or Practice ( UDAAP ) under the Dodd-Frank Act because : Unfair It caused substantial financial harm that I could not reasonably avoid. Deceptive I was misled into believing the warranty was required for financing. Abusive It took advantage of my lack of understanding of the products necessity and value.…

I bought a car from carvana in XXXX XXXX They told me it went thru an inspection but all the fluids and filters were black. They told me it somehow " slipped thru the cracks ''. The car needs over XXXX dollars in repairs and the mechanic said these things didn't happen overnight, they were there for a long time. I have a list of everything it needs. I tried dealing with carvana and they just keep telling me the warranty was 100 days. I understand this but they shouldn't of sold me the car in that condition. Under false pretenses as there were no inspections. I have car payments for another 5 and a half yrs and can't afford the repairs. This company shouldn't be able to get away with this. I've heard the same complaints from other customers. Thank you for your time

On XX/XX/year>, a vehicle purchase and financing agreement was executed through Carvana, LLC. The transaction involved trading in a previous vehicle and rolling the existing auto loan balance directly into a new retail installment sales contract with Carvana Financing for a total vehicle listing price of {$22000.00}. Carvana induced this debt structure by heavily misrepresenting the vehicles safety condition by doing the following : Undisclosed Collision Damage : Carvanas online marketing explicitly guaranteed " No reported accidents '' and an " Active original factory warranty. '' Mechanical concerns were officially reported to Carvana on XXXX XXXX on Day XXXX of the money-back guarantee windowand customer support directed that the vehicle be taken to an inspection facility.…

I've spoken and reached out to carvana on several occasions, I purchased this vehicle in XXXX of XXXX, and about XXXX miles after it was have engine issues, and they offered me a warranty XXXX miles after the time frame window allowed to accept it so. And about XXXX months in I had to replace, XXXX sensors, spark plugs and it was still have engine failure and the catalytic converter was running and XXXX XXXX, I called them again in XXXX and XXXX to ask them what to do because it was unsafe to drive, them in XXXX of XXXX the clutch went out and I had to replace that and spark plugs again which now I've spent after replacing the clutch and sensors and plugs /wires etc about {$7000.00} more in repairs. I called them again because the car would just die and turn off and again they would not help me, I changed the oil on this vehicle monthly and it consumed oil irregularly but it didn't fall under the recall so nothing I could do.…

I purchased a XXXX XXXX XXXX from XXXX in XXXX of XXXX. After a forensic audit it is clear to see that XXXX has not only received payment in FULL for my vehicle but has also traded the contract for my vehicle MANY times. The repoed my vehicle for late payments when im fact they were committing FRAUD by flipping my contract without permission on the secondary market.

I was approved for financing terms through Carvana and proceeded to shop for a vehicle. After completing every step, I reached the final purchase step for the first time, and the app displayed only " You are unable to start a purchase at this time, '' with no explanation and no option other than to go back. At the same time my purchase was blocked, Carvana 's own app continued to display active financing terms for me a specific monthly payment and minimum cash-down amount, valid through a stated date. Carvana therefore represents that I have current, approved financing terms while simultaneously refusing to let me start a purchase and declining to give any reason. I contacted Carvana through the in-app chat. An advocate told me that after review, the Underwriting Department was " unable to verify certain information and/or documentation '' I had provided, that this was a " final decision, '' and that the transaction would be cancelled.…

I purchased a XXXX XXXX e -class 4 door XXXX miles XXXX. XXXX # XXXX. XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX Az Is the company I am currently having trouble with their false claims and feel ripped off! I traded my XXXX XXXX XXXX series XXXX XXXX is VIn for XXXX dollars which was applied to my loan as a down payment. Well my experience with the car was not good because it had serious issues going on. First of all you could not go past XXXX miles because the steering wheel would shock you and a grinding Noise was coming from the car along with steering fluid pump was winding like it was out! So they had me replace the car with something different same price range and nothing more than a few things would change on new contract well that wasnt true because they doubled my financing rate and sent me the wrong replacement car! Then they ran my credit information to XXXX XXXX along with my XXXX roommates credit as well!…

To Whom It May Concern, I am filing this complaint regarding my attempted vehicle purchase through Carvana. I was in the process of purchasing a vehicle from Carvana. During the transaction, I decided that I wanted to remove my trade-in vehicle and instead add a cash down payment. I contacted Carvana and requested that change. Carvana made the change to the deal structure, but I was not clearly told before the change was processed that doing so could cause my APR or financing terms to increase. After Carvana changed the deal, my APR increased. I signed the updated documents because I felt obligated and believed Carvana was simply correcting the deal structure to reflect that I was keeping my old vehicle and adding a down payment. I did not understand that Carvana had changed a material financing term, and I do not believe the APR risk was clearly explained to me before the change was made. I want to be clear that I still intended to accept delivery of the vehicle.…

I purchased a used vehicle ( VIN : XXXX ) from Carvana on XX/XX/XXXX. On XX/XX/XXXXXXXX XXXX XXXXonly XXXX days after delivery and XXXX days after the standard XXXX return window closedthe vehicle suffered a catastrophic electrical fire while in operation.I immediately had the vehicle towed to an authorized service center, where a diagnostic assessment confirmed the fire originated from pre-existing wiring defects that were present at the time of sale. This failure directly contradicts the seller 's marketing that all vehicles undergo a rigorous XXXXpoint safety inspection.I have repeatedly contacted the companys XXXX XXXX XXXX to state that I reject any warranty repair. A fire in the electrical system causes permanent structural and safety damage that can not be fully restored by a standard repair, resulting in significant inherent diminished value.…

Carvana sold me a vehicle and claimed XXXX point inspection on XX/XX/year>. On XX/XX/year> the car went to the shop. Its XX/XX/year> and im still having problems with the car. I've paid for rentals, deductibles, tire repairs, etc. Carvana says they have nothing else to do with it. I had to pay {$820.00} car note for a car the shop has.

NEW UPDATE FROM MY BEHALF The resolution payments plan was paid in full. Then after there was a remaining balance pending, it was also paid in full. Full auto debt is paid in full as XX/XX/year>.

I am submitting this complaint regarding the financing of a vehicle purchased through Carvana and financed through XXXX. On XXXX XXXX, 2026, I purchased a 2019 XXXX XXXX XXXX through Carvana and entered into a retail installment contract with a 24.99 % APR. Shortly after delivery, the vehicle displayed a hybrid battery malfunction warning. I reported the issue during Carvanas original return period and followed Carvanas instructions to seek diagnosis through XXXX XXXX The earliest dealership appointment available occurred outside the return window. XXXX XXXX identified low hybrid battery coolant and later diagnosed a catastrophic internal high-voltage hybrid battery failure with an estimated repair cost of approximately {$29000.00}, exceeding the purchase price of the vehicle. Since purchase, the vehicle has experienced multiple repair-related events and extended periods out of service.…

I purchased a 2023 XXXX XXXX through Carvana and financed the vehicle through their lending process. At the time of purchase, Carvana represented more than once that the vehicle included an active manufacturer warranty with remaining time and mileage. Approximately three weeks after receiving the vehicle, the engine failed and the vehicle required a full engine replacement. During the repair process, XXXX confirmed in writing that the manufacturer warranty had already been voided prior to my purchase due to prior owner neglect and lack of maintenance. I believe this information was material to my purchasing and financing decision. If I had not separately purchased CarvanaXXXX coverage, I would have been personally responsible for the full out-of-pocket cost of a catastrophic engine failure shortly after purchase. I have now made two car payments while being without use of the vehicle during the repair process.…

In a previous complaint, I was denied purchase of a vehicle from Carvanna after being approved, paying for insurance and down payment while awaiting delivery. I was provided correspondence stating my account information was used for another account, of which was my husbands Carvanna account and we share our bank account. Since the refusal to sale me a vehicle, I have tried to delete my account information from the Carvanna site and delete the account altogether. The company has refused to delete my information from their site and database. Im asking that my Carvanna account be removed and deleted.

Purchased XXXX XXXX XXXX that was listed with a XXXX point inspection in XXXX all the oil was drained out and I was then extorted for brakes by XXXX. Many more attempts at fixing it and multiple tow and repair bills out of my pocket. Then they offered me a buyback with the stipulation the refund would come from XXXX XXXX and no one would provide any information that would let me know XXXX in the loop. I was lied to about the refund. I reported to law enforcement because I knew once they got the car I would then have to fight XXXX because they are separate entities when it benefits them and combined entities when it benefits them. XXXX has not received any thing from Carvana except I missed the deadline and now the offer is no good. I want my money back the lien canceled and the car removed. Not one person in either of those companies have done anything to be helpful but instead lied, twisted the truth, told me emails would suffice as proof of the lien being canceled.…

I purchased a truck from Carvana approximately XXXX months ago and financed it with my lender, XXXX. On XX/XX/XXXX, the truck was repossessed. No one would explain why, even though my lender notified the California Highway Patrol that XXXX is the lienholder and I am the registered owner. The truck had a sunshade, so the repossessors could not verify the VIN but instead used XX/XX/XXXX to locate and verify the vehicle. When I called the police and XXXX XXXX XXXX (XX/XX/XXXX ), they refused to speak with me because I am not the account holder. Carvana waited almost XX/XX/XXXX before calling to say it was XXXX fault. I have requested many documents and explanations, but nothing has been provided except that Carvana now wants me to sign a third-party lien release, which still states that no one is at fault. Yesterday, a rude XX/XX/XXXX repo agent called and demanded that I retrieve the car.…

1. Carvana sold me a car and XXXX XXXX XXXX funded the car loan of {$42000.00} on XX/XX/XXXX. The car was picked up and came into my possession XX/XX/XXXX. XXXX. Car was diagnosed with undisclosed preexisting front end damage ( front collision warning system radar sensor broken ) on XX/XX/XXXX and again on XX/XX/XXXX by XXXX different automotive shops, and a XXXX XXXX repair diagnosis from XXXX dealership sent to XXXX XXXXXXXXCarvana from warranty approved inspection. XXXX. On XX/XX/XXXX, I ordered return of the car back to Carvana and pickup was scheduled for XXXX XXXX 4. I called Carvana XX/XX/XXXX to ask about the details of the car return and pickup because there was no information on my Carvana dashboard and no information had been sent to me.…

On or around XX/XX/XXXX, I purchased and financed a XXXX XXXX XXXX through Carvana and XXXX. The vehicle was represented as having passed Carvanas inspection process and being in reliable condition. Within weeks of purchase, I began experiencing serious issues with the vehicle. There was an active recall, the horn would randomly sound while driving, and the vehicle repeatedly failed to start after getting gas. I contacted Carvana regarding these concerns while the vehicle was still under coverage but was repeatedly told the vehicle had passed inspection. I was also told on multiple occasions that someone would follow up with me, but no one ever did.…

On XX/XX/XXXX I purchased a XXXX XXXX XXXX ( XXXX : XXXX ) from Carvana, financed through XXXX. Carvana sold me a vehicle with delinquent personal property taxes from a previous owner without disclosing this at the time of sale. I only discovered this when the state flagged it during my attempt to register the vehicle in Virginia, where I relocated after purchase. Carvana subsequently acknowledged in writing that these taxes predate my ownership meaning they knew or should have known at the time of sale and sold me the vehicle anyway. As a direct result of Carvana 's failure to deliver a vehicle with a clean title, I have been unable to register my vehicle in my state of residence. My registration is expired. I have been making full monthly payments of {$340.00} on a vehicle I can not legally drive on public roads.…

Consumer Financial Protection Bureau Complaint Company Name : Carvana, LLC Company Address : XXXX XXXX XXXX XXXX XXXX. XXXX, AZ XXXX Issue : Improper electronic withdrawal after cancellation of vehicle purchase / failure to timely refund consumer funds Complaint : I am submitting this complaint regarding Carvana, LLCs improper withdrawal and retention of {$2600.00} after Carvana canceled my vehicle purchase. On XX/XX/XXXX, Carvana confirmed that my purchase order for a XXXX XXXX XXXX XXXX XXXX XXXX XXXX had been successfully placed. The order confirmation identified a total transaction amount of {$26000.00}, delivery to XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, AZ XXXX, and a scheduled delivery appointment of XX/XX/XXXX between XXXXXXXX XXXX and XXXXXXXX XXXX XXXX. On the same date, Carvana separately confirmed in writing that a payment of {$2600.00} had been initiated from my XXXX XXXX account ending in XXXX for the vehicle purchase.…

I purchased a vehicle from Carvana on XX/XX/2026. During the financing process, I was informed the monthly payment would be approximately {$790.00}. After completing the agreement, I was informed the payment would be approximately {$810.00} due to a condition related to automatic payments. This structure was not clearly presented to me prior to signing, and the signed contract does not reference automatic payments or any related terms. I was not provided clear disclosure of how this affected the final payment or APR before completing the transaction. In addition, I have been unable to identify the actual creditor for this loan. During multiple communications, XXXX representatives stated by phone that they were the lender. However, in a letter dated XX/XX/2026, XXXX identified itself only as a loan servicer for Carvana LLC, also servicing in the name of XXXX XXXX ( XXXX XXXX ).…

On XX/XX/year>, I traded in my vehicle, a XXXX XXXX XXXX, which had a remaining balance of {$24000.00}. Carvana provided a trade-in value of {$23000.00}, and the remaining {$1500.00} was rolled into the new loan. While waiting for the trade-in to be completed, I made a required payment of {$500.00}, which reduced the old loan balance to {$24000.00}. On XX/XX/year>, Carvana paid off the old loan with a total payment of {$24000.00}. Based on these amounts, I should have received a refund of {$500.00} from Carvana. I have contacted Carvana multiple times and was told I would receive a response regarding the overpayment, but I have not received any follow-up.

Vehicle & Purchase Information Purchase Date : XX/XX/XXXX Current Date : XX/XX/XXXX Dealer : XXXX XXXX, XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Mileage at Purchase:XXXX Current Mileage : Approximately XXXX miles driven since purchase Summary of Issues After experiencing abnormal steering behavior, I brought the vehicle to a certified XXXX XXXX XXXX XXXX Their diagnostic inspection revealed two major mechanical failures : XXXX. Failing Power Steering Pump Estimated Repair Cost : ~ {$4000.00} XXXX technicians confirmed the steering pump is failing. This is a critical safety component, and the symptoms indicate the issue existed long before I purchased the vehicle. This defect was not disclosed by XXXX. XXXX. XXXX ( Variable Camshaft Timing ) Solenoid Failure Estimated Repair Cost : ~ {$4000.00} The XXXX XXXX also identified an open XXXX solenoid, a major internal engine component located behind the engine.…

I have never applied for a vehicle nor know how to operate or drive yet

On XX/XX/year>, I purchased a vehicle through XXXX. During the online checkout process, I was offered and I selected aXX/XX/XXXX monthly " Autopay Discount. '' This discount was clearly displayed as an incentive to enroll in automatic payments. However, upon reviewing my final Retail Installment Contract, I noticed the discount was not applied. My loan details are : Amount Financed : {$6400.00} XXXX : XX/XX/XXXX Term : XX/XX/XXXXmonths Monthly Payment : {$280.00} Mathematically, aXX/XX/XXXX XXXX on a {$6400.00} principal for XX/XX/XXXXmonths results in a payment of approximately {$280.00}. Therefore, the {$280.00} I am being charged represents the full, non-discounted rate. If the promised {$10.00} discount had been applied, my monthly payment should be {$270.00}. I contacted Carvana 's customer service via chat on XX/XX/year>. The representatives ( XXXX and XXXX XXXX acknowledged that I am enrolled in Autopay and that the system showed the discount should be there.…

Complaint 1 : Carvana Company name to enter : Carvana, LLC Product/Issue category to select : Vehicle loan or lease Problems with the purchase of your car Complaint narrative : On XX/XX/XXXX, I purchased a XXXX XXXX XXXX XXXX ( VIN : XXXX ) from Carvana in XXXX, XXXX. Financing was arranged through XXXX. At no point during the sale did Carvana inform me that the vehicle title had not been cleared from the previous owner, XXXX XXXX. Carvana also failed to provide the standard vehicle details packet that is typically delivered with the vehicle at the time of sale. The absence of this packet meant I had no documentation of the transaction from the moment of purchase. I made loan payments to XXXX from XX/XX/XXXX onward without any knowledge of a title defect. In XXXX, when I attempted to sell the vehicle back to Carvana, I was directed to contact XXXX XXXX to obtain the title.…

I have made multiple attempts to resolve this issue directly with both Carvana and XXXX XXXX. My primary method of communication has been through email with the Carvana back office/verification department. I have sent numerous emails explaining the Social Security Number discrepancy and requesting correction of the account. I also contacted XXXX XXXX and notified them of the issue. However, the matter has not been resolved, and no corrective action has been taken. Despite my repeated efforts to resolve this directly, the companies have failed to properly address the identity discrepancy or correct the invalid account.

Purchased used vehicle from Carvana XX/XX/XXXX, put {$2800.00} down and I was fine with that. Have vehicle delivered and delivery driver damaged front bumper {$1200.00} damage. Claim approved but not able to repair right now due to other issues. XXXX doesnt work and getting suspension code. This vehicle came with 100 day or 4,189 mile warranty and I am under in both parameters take to shop and they do a 40 point inspection and find {$9600.00} worth of legitimate repairs and this is after Carvana did a 150 point inspection presale saying all this stuff worked or was repaired and wasnt. XXXX XXXX has been dragging their feet to approve work and I have already made payments to vehicle. To top it off vehicle was advertised as having rear entertainment system and roof rack inflating book value {$4100.00} before interest and {$7300.00} after interest or {$100.00} on my car payment. I have confronted XXXX with the Carvana executive team and her boss says they cant do anything.…

I purchased a car from Carvana on XXXX found out it had XXXX $ worth of repairs needed. They dont want to honor their warranty thats for 100 days. They refuse to fix the car an is now trying to pressure me into getting another one an I dont want another car from them. So as a result they removed my payments I made on the car and say their holding it in an account until I sign up for another car which is illegal and fraud. They now have the finance company sending me threatening letters an emails that I was at 1st XXXX pass due. Now its saying Im XXXX $ an are threatening to repo my car an report me to the credit bureau for nonpayment on the XXXX of XXXX. I have all my bank statements showing I paid them and they wont fix it.

I made a down payment of {$5700.00} to Carvana for a vehicle purchase on XX/XX/year>. Carvana canceled the transaction, but my money has not been refunded. The charge has already posted to my account, meaning Carvana has received the funds. However, they have failed to return the money or provide a clear refund timeline. I have contacted Carvana and have not received a resolution. This is an unauthorized retention of funds and is causing financial hardship. I am requesting an immediate refund of my full down payment and formal review of Carvanas handling of canceled transactions and customer funds.