On XX/XX/XXXX at XXXX XXXX, {$980.00} was taken from my account from an ATM 30 minutes from my home.I was home asleep.I attempted to file a police report but was told I needed to go through my bank and that they would request footage from the ATM. I spoke with my bank ( Chime ) as well as XXXX XXXX who the ATM was owned by and filed a complaint. It was denied by Chime even though I was home asleep with the card in my possession at the time. XXXX XXXX will not provide the footage to me personally and said Chime has to request it from them. The investigations team at Chime did not request the footage and will not and I can not reach them in any way. {$980.00} is missing and I have no way of requesting footage myself to prove it wasn't me and Chime refuses to reopen my complaint.
CFPB COMPLAINT DATABASE
Chime
25,792 real consumer complaints filed against Chime at the Consumer Financial Protection Bureau. 2,051 received relief from the company. 100% of responses were timely.
2
Complaints filed
2
Submitted to CFPB
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Total demanded
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Avg case score
<1% of all CFPB complaints against Chime were filed through this platform
Most common issues
- 01Managing an account9,583
- 02Problem with a lender or other company charging your account3,955
- 03Closing an account2,567
- 04Problem with a purchase shown on your statement1,323
- 05Fraud or scam1,319
- 06Opening an account1,095
- 07Other transaction problem857
- 08Unauthorized transactions or other transaction problem800
- 09Incorrect information on your report663
- 10Problem caused by your funds being low494
Top states filing
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
I opened a Chime account in XX/XX/year> through a promotional offer advertising a {$350.00} sign-up bonus. The promotion required receiving a qualifying direct deposit, which I completed within the required timeframe. After completing the direct deposit requirement, I was informed that I was not eligible for the bonus because I did not activate my debit card within 14 days of the deposit. However, this requirement was not clearly disclosed on the promotional page I used when signing up. The primary requirement presented was completing a qualifying direct deposit, which I fulfilled in good faith. The debit card activation requirement was either not visible or not reasonably communicated during the signup process. I contacted Chime customer support to request a review, but they denied my request and stated that the debit card activation requirement is part of their internal terms and conditions.…
On today XX/XX/year> I received an email stating that my account was going to be closed on XX/XX/year>. I still have open disputes for services and merchandise I either didnt receive or authorize so with my account closing I will have no further knowledge of my lost funds in the disputes. I contacted Chime to get any information on the closure and was just told recent activity resulted in violation of their terms but my last transaction was for XXXX cents yesterday so XXXX confused where I violated and how or when. Only thing I was told was to read the policy and thats it no further information was given even after almost an hour of phone calls.
I opened a Chime account using a valid referral promotion link and established employer payroll direct deposit immediately afterward. A payroll deposit of approximately {$2300.00} was successfully received. Despite meeting the apparent requirements for the advertised promotion, Chime has failed to provide the promised promotional bonus or clearly explain why it was denied. I contacted customer support multiple times and was repeatedly instructed to wait additional periods of time without receiving a substantive review or determination regarding eligibility. I am requesting : A formal review of my eligibility Clarification regarding whether my payroll deposit qualified Issuance of the promised promotional bonus if requirements were met Improved transparency regarding promotional qualification criteria
On XX/XX/XXXX my debit card information was stolen and used in two stores, a XXXX XXXX and a XXXX in XXXX Florida despite me having my debit card on my person while I was in a different city in Florida, I was at the beach in XXXX. My card was used for {$200.00} at the XXXX on XXXX XXXX in XXXX, Florida and at the XXXX XXXX on XXXX XXXX in XXXX Florida. I disputed this with Chime and they have refused to give me my money back despite me showing that I submitted a report online to the police, I will be going to speak to the police directly so I can try to get my money back. They took everything from me and I have no way of getting it back. Chime will not help me. I have tried to reach out numerous times and I can not get beyond the regular customer service people and they have no information.…
Recent complaints
The 27 most recent complaints against Chime where the consumer chose to publish their narrative.
XX/XX/XXXX {$700.00} and {$150.00} from XXXX. The filed a police report to send to chime and they keep denying my claim.
Unathorized transactions Over and over aga And stop using them because when I got direct deposit was always less they mislead me and I am not the only one everyone I know said the same thing happened to them
I am filing a formal complaint against Chime regarding a severe breach of professional conduct, customer intimidation, and unexplained account changes.On [ XX/XX/year> ], I contacted Chime customer support via the in-app chat to inquire why my SpotMe limit was suddenly reduced. I was frustrated and used profanity during the interaction due to the financial stress of the situation.Instead of de-escalating the situation, providing a standard policy warning, or disconnecting the session, the Chime representative explicitly threatened to call the police and forward my personal information to law enforcement.As a XXXX woman, a corporate representative weaponizing the threat of law enforcement against me is not a minor customer service issue ; it is a direct threat to my physical safety and personal security. This hostile tactic was clearly intended to intimidate me, silence my legitimate questions about my funds, and force me to drop the inquiry.…
XXXX XXXX Chief Risk Officer FORMAL NOTICE OF DISPUTE AND DEMAND FOR ACCOUNT ACCESS AND TOTAL REIMBURSEMENT FOR XXXX UNTIL CURRENT XXXX XXXX To the Legal Department : This letter serves as formal notice of an unresolved dispute regarding multiple accounts held with Chime Financial , Inc. between XXXX and the present. I am writing to demand immediate access to my account records and the reopening of my files to address persistent Account Takeover ( ATO ) issues and unauthorized transactions. 1. Failure to Provide Reasonable Investigation ( Regulation E Violation ) Under 12 C.F.R. 1005.11 ( Regulation E ), Chime is required to investigate claims of unauthorized electronic fund transfers. Your current positionthat I have only ever held one accountis factually incorrect and ignores my history as a long-term customer.…
I am filing this complaint regarding inaccurate, incomplete, and internally inconsistent credit reporting associated with a charged-off secured credit card account being furnished by Chime / XXXX XXXX XXXX The account is being reported as a revolving secured credit card with : - a charged-off balance, - past-due amount, - revolving derogatory status, - and active balance reporting, while simultaneously reporting a {$0.00} credit limit. This reporting structure is materially misleading and inconsistent with standard Metro 2 reporting requirements for secured revolving accounts because a secured card necessarily operates with an established secured limit, collateral amount, or associated deposit relationship.…
I have been calling Chime to receive an asset verification letter for XXXX XXXX now. Each time I call I am told the letter will be sent via email in XXXX hours. XXXX XXXXs later Ive received nothing. XXXX checked my email to ensure its correct XXXX checking my spam and junk folder and still nothing. Ive spoken to at least XXXX supervisors and they all say the same thing XXXX received it in XXXX hours. I am desperately in need of this information so I can move into a new apartment.
I started receiving emails from Chime bank in XXXX saying I have opened an account my card was in the post and now its up and running saying I have received payments.i did not open this account someone is using my name and email fraudulently, I emailed chime with no response, as a XXXX XXXX living in the XXXX I am not prepared to call Chime, would you please on my behalf get this fraudulent account closed with immediate effect and remove me from their system.
On XX/XX/XXXX at XXXX pm there was an unauthorized atm withdrawal from my account withdrawing XXXX I did not authorize this transaction or withdrawal. Someone used my card information and even used my pin number. I have never shared my pin number with anyone. I never lost my debit card either. I have my physical card on me. I had just made a transaction using my debit card at a convenience store just prior to this unauthorized transaction this wasn't me because they used at atm somewhere in XXXX XXXX .. while I live in XXXX California it doesn't make sense. Somebody cloned my card
I made a dispute for unauthorized transaction yesterday and now today chime is saying my account is being closed so chime can avoid giving me my money back for the unauthorized transactions.
My Tax return was direct deposited into my chine account the account was waived for suspicious activity I called to verify my identity numerous occasions sent my pdf files to verify my tax return information and they never sent any paper check or returned the funds to the irs
I've contacted chime several times in XXXX, XXXX, XXXX of XXXX and additionally in XXXX and XXXX of XXXX Ive finally been able to articulate and gather what has happened in the Discrepancies and mishandling of my funds. I am filing a formal dispute regarding severe, multi-account ledger and tracking errors across my Chime financial accounts ( issued by XXXXXXXX XXXX XXXXXXXX. ) for the XX/XX/XXXX statement period. There is a total of {$3300.00} in missing, uncredited, or miscalculated funds that Chime has failed to properly account for. 1. The Primary Missing Funds Discrepancy ( {$3300.00} ) : On XX/XX/XXXX, my Chime Checking Account statement explicitly shows a ledger deduction titled 'Transfer to Credit Builder ' for - {$3300.00} following my IRS tax refund deposit. However, a review of my Chime Credit Builder Card statement for that exact same billing period shows absolutely no record of this {$3300.00} deposit being credited to the account.…
MY XXXX STATEMENT IS MISSING XX/XX/XXXX XXXX, XXXX, AND XXXX XXXX STATEMENT DOES NOT START UNTIL XX/XX/year> THERE ARE 9 DAYS OF UNACCOUTABILITY.CHIME IS MANIPULATING TRANSACTION NUMBERS TO EXPLAIN AN INNACCURATE STATEMENT THAT IS MISSING 9 DAYS OF FINANCIAL HISTORY.THE AGENT I SPOKE WITH WAS CLEARLY MAKING UP EXPLANATIONS ON THE FLY TO END THE CONVERSATION FRONTLINE CUSTOMER SERVICE CAN NOT FIX A CORRUPTED XXXX STATEMENT OR MANUALLY OVERIDE A SYSTEMIC BANKING ERROR. ALSO THE XXXX STATEMENT SHOWS AN ENDING BALANCE ON XX/XX/year> XXXX AND WHEN I ASKED THE AGENT HOW DID MY ACCT GO NEGATIVE HE TRIED TO SAY IT WAS TWO TRANSACTIONS ON XX/XX/XXXX AND ONE ON THE XXXX THIS IS A VIOLATION OF TRUTH IN SAVINGS ACT REG ( DD ).…
I am XXXX XXXX. If any funds was deposited in my account it was from XXXX XXXX XXXX and it was my paycheck for that week. The company was switching to a new bank system. I was not the only one who had problem with their account that pay week. So I need to know what accrued because its under my name. The day this happen was a day I used the atm machine at a gas station on XXXX XXXX XXXX call XXXX. I always use my card at that atm because it a chime atm location. Yes I need more information about this close account and I keep getting advertisements from chime to open up another account but get denied every time. I have to find out more about this account. So please dig further to see what happen. Or stop sending me email about sigh up.…
I am filing a formal complaint against Chime for an immediate, automated denial of my fraud dispute under Claim Number XXXX totaling XXXX XXXXXXXX XX/XX/year>, I filed a dispute for 'Services Not Received ' and 'Merchant Misrepresentation ' regarding an online gaming network that pulled an exit scam and permanently locked my account on XX/XX/year>. Chime 's automated system closed my claim in less than 24 hours, stating 'no error occurred. ' They completely failed to have a human review the extensive evidence and lockout screenshots I provided.To clarify for federal investigators, this dispute is strictly against the following interconnected gaming merchant descriptors : XXXX XXXX XXXX XXXX, and XXXX XXXX Any unrelated billing descriptors like XXXX XXXX ' must be excluded from this file.Chime is violating my consumer rights by refusing to conduct a reasonable, manual investigation into a clear merchant breach of contract.…
On XX/XX/XXXX I filed a dispute for {$2000.00} from an auto company where I never received the merch/car. I uploaded documentation showing where the person who sold me the car told me I wasn't getting nothing and that I have been scammed. Fast forward I called chime on XX/XX/scrub>XXXX XXXX XXXX XXXX XXXXXXXX I was on the phone for 15mins but during the 15min I was placed on a 30-45 min hold while the representative told me he was looking into my account. Which has never happened I've never been placed on hold while calling to check on my dispute. XX/XX/year>XXXX XXXX XXXX a hour and half later I receive an email from someone at chime trying to blackmail me and the first email states " I know that you have a dispute claim in chime amounting of {$2000.00}, this going to be deny But i can help u to get this money back easily with no hustle or reopen If your interested let me know '' from the email addressmailto : XXXX.…
I am a homeless XXXX XXXX XXXX survivor and victim of financial abuse located in XXXX, MN. On XX/XX/2026 my stolen XXXX XXXX debit card ending XXXX was used without my authorization to fund 4 transfers totaling {$200.00} from my Chime account. Transactions : {$90.00}, {$40.00}, {$40.00}, and {$30.00}. Merchant location shows XXXX XXXX, CA XXXX but I was in XXXX, MN and did not make, authorize, or benefit from these transfers. I DO have a Chime account. My Chime account was accessed and funds were taken fraudulently using my stolen debit card information. My card was compromised by a third party who took {$160.00} via XXXX XXXX for services never rendered, then the stolen card data was used through Chime. Card ending XXXX is now locked. I filed a fraud claim with Chime. Chime denied my claim stating the transactions were " authorized '' despite clear evidence of unauthorized use across state lines and stolen card data.…
I used my Chime XXXX debit card to purchase concert tickets from a seller on XXXX who promised to transfer the tickets after payment was received. After the initial payment, the seller repeatedly requested additional payments and fees before the tickets could supposedly be transferred. Believing these payments were necessary to complete the transaction, I sent multiple transactions totaling approximately {$3700.00} between XX/XX/XXXX to XX/XX/XXXX. Despite making these payments, I never received the concert tickets or any valid ticket transfer confirmation. The concert took place on XX/XX/XXXX, and I was never provided the tickets before the event occurred. After I questioned why the tickets had still not been transferred, the seller claimed that I could receive a refund but stated that additional fees and payments were required before the refund could be processed.…
I found a person on XXXX website who was selling tickets to a XXXX XXXX XXXX in XXXX for {$35.00}. They asked me to the send the money via Chime. Once I sent the money, the scammer stopped responding. I immediately called Chime customer service, as soon as they heard about the Scam that happened to me. I was quickly transferred to another service rep who blamed me that I should not be using Chime to send money for buying tickets. They said they will open a ticket and investigate and also asked me to request a refund from the scammer. Chime never sent me any email about any investigation being initiated from their side. They sent me an email today saying my request for refund has expired. My case was closed without any investigation by Chime and I got blamed by their service rep. I lost my money even when I notified them within an hour of getting scammed.…
I have a chime checking account and a chime credit builder account. There was an unauthorized transaction on my chime checking account which caused it to go negative. Chime would not investigate properly with XXXX XXXX XXXX XXXX after I filed claim on it and a dispute. I contacted XXXX XXXX and they refused to help. I asked chime if they would report it on my credit bureau report because it was the checking account and not the credit builder account as they said it will not be reported. They reported the incorrect negative balance on my chime checking account on my credit builder account on my credit burea reports when I do not owe the money, I never authorized the amount of the transaction, and they said they will not. I request compensation and for them to take off the stuff off my credit reports.
On XX/XX/XXXX I had {$970.00} come out of my account between XXXXXXXX and XXXX the transactions were one minute apart I reached out to chime several times I have also tried dispute on these transactions twice they have denied them they said they see nothing wrong I have also filed a police report on this I have read several reviews since this situation and this has happened to several people. I have also done my own looking in to XXXX there is noway of contacting them or is there any thing to purchase
I was charged incorrectly for two XXXX transactions. One was supposed to be a {$1.00} trial that should have canceled, but instead I was charged more than the agreed amount. The second charge was for XXXX XXXX, which was also a trial that was supposed to cancel. I could not use XXXX XXXX at all, and I told both XXXX and Chime that I could not access the service. These are Regulation XXXX billing errors, including incorrect amount, incorrect number of transactions, and services not provided. I contacted XXXX first to request a refund and to ask why the {$1.00} trial and the XXXX XXXX trial did not cancel as they were supposed to. I also asked why I was charged full amounts for services I could not use. I did not receive a refund or a clear explanation. I then disputed the transactions with Chime. I submitted evidence showing I could not access XXXX XXXX and that the trial charges were incorrect.…
On XX/XX/year>, I received an email from Chime stating that my account was scheduled to be closed on XX/XX/year>, giving me less than one day before closure. The email stated that my account would be restricted prior to closure and would be unable to accept certain incoming transfers. It also stated that any remaining balance would be mailed by check after closure. At the time of closure, I did not have an active balance in the account. However, I had pending refunds and disputed credits related to unauthorized transactions and duplicate charges that were expected to be returned to my account. As of XX/XX/year>, all of these disputes have been approved and refunded, meaning funds belonging to me are currently tied to the closed account. In the weeks leading up to the closure, I filed approximately 4-5 disputes related to unauthorized transactions and duplicate charges. These disputes were legitimate, and the recent disputes were approved by Chime.…
I disputed all my unauthorized transactions caused from stolen card and banking information stolen. I did not make the transactions but bank denied disputes
I thought I was communicating with a private property owner and the whole time I was being scammed and I sent XXXX to a chime account in exchange for property keys that was promised to me I never received she just wanted me to keep sending me I wish I have know better because I called chime and explained everything but they said theres nothing they can do I just would like money back.
I had multiple fraud charges on unauthorized transactions on chime where money was sent person to person a service I never used before as long as I owned the account. I immediately contacted chime and disputed all these charges that were to multiple people I have never even heard of within 24 hours. They have denied my dispute and supporting evidence including a police report, a ic3 report and evidence showing I wasnt even available on said date to make such transactions. The deny my dispute every time within 24 hours and their reps have even confirmed that same day that charges were done those accounts were closed due to fraud but are denying my disputes saying no error occurred. I even submitted documentation supporting issue with said accounts based off how my app responded when I tried to click to get additional info on the charges. There were ten plus charges and all in the same day of XX/XX/XXXX.…
I am writing to file a formal complaint against Chime for a severe violation of Electronic Fund Transfer Act ( EFTA ) Regulation E regarding unauthorized, fraudulent transactions. Between XX/XX/year>, and XX/XX/year>, my Chime debit card was used without my authorization to make five separate transactions to XXXX XXXX XXXX, totaling exactly {$1000.00}. Individual Transactions : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$490.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I did not make these transactions, and I do not possess a sports betting or gambling account with XXXX XXXX. Furthermore, I have received official, written confirmation from XXXX XXXX 's support team stating that they have investigated and found no account registered under my name.…
My bank said they denied my dispute because of evidence. I called XXXX and XXXX XXXX. They confirmed I dont have an account, and are now launching their own investigation into this case. They verbally told me, nobody from chime ever reached out about a dispute claim. Chime is fraudulently denying claims.
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