Credit reporting or other personal consumer reports· Incorrect information on your reportPA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Citibank
144,426 real consumer complaints filed against Citibank at the Consumer Financial Protection Bureau. 52,113 received relief from the company. 100% of responses were timely.
144,426
Complaints
25,587
Won monetary relief
36%
Relief rate
>99%
Timely response
Most common issues
- 01Problem with a purchase shown on your statement18,339
- 02Incorrect information on your report12,116
- 03Managing an account11,897
- 04Improper use of your report6,900
- 05Other features, terms, or problems6,522
- 06Fees or interest6,033
- 07Loan modification,collection,foreclosure4,702
- 08Closing an account4,680
- 09Getting a credit card4,620
- 10Attempts to collect debt not owed4,321
Top states filing
CA24,056NY16,892FL13,669TX10,792IL6,299NJ5,960GA5,106PA4,759NC3,668VA3,586
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Credit card· Problem with a purchase shown on your statementIL
Outcome: Closed with monetary reliefTimely response
Credit card· Fees or interestCA
Outcome: Closed with monetary reliefTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: Closed with monetary reliefTimely response
Credit card· Fees or interestTX
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 26 most recent complaints against Citibank where the consumer chose to publish their narrative.
Credit card· Fees or interestSC
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountTX
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an account
Outcome: Closed with explanationTimely response
Credit card· Fees or interestGA
Outcome: Closed with non-monetary reliefTimely response
Credit card· Closing your accountPA
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportNY
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Improper use of your reportCO
Outcome: Closed with explanationTimely response
Credit card· Getting a credit cardIL
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementWA
Outcome: Closed with explanationTimely response
Credit card· Advertising and marketing, including promotional offersPA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountCA
Outcome: Closed with explanationTimely response
Credit card· Closing your accountNJ
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementIL
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsNY
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementCO
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Problem with a company's investigation into an existing problemOH
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsCA
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementCA
Outcome: Closed with explanationTimely response
Credit card· Closing your accountFL
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementFL
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountCA
Outcome: Closed with explanationTimely response
Credit card· Advertising and marketing, including promotional offersMN
Outcome: Closed with explanationTimely response
Credit card· Problem with a purchase shown on your statementTX
Outcome: Closed with explanationTimely response
Credit card· Other features, terms, or problemsCA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountSC
Outcome: Closed with non-monetary reliefTimely response
Credit reporting or other personal consumer reports· Improper use of your reportFL
Outcome: Closed with explanationTimely response
Same thing happen to you?
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