Checking or savings account· Managing an accountMA
Outcome: Closed with monetary reliefTimely response
CFPB COMPLAINT DATABASE
Citizens Financial Group, Inc.
18,421 real consumer complaints filed against Citizens Financial Group, Inc. at the Consumer Financial Protection Bureau. 3,323 received relief from the company. 100% of responses were timely.
18,421
Complaints
3,248
Won monetary relief
18%
Relief rate
>99%
Timely response
Most common issues
- 01Managing an account4,050
- 02Trouble during payment process1,349
- 03Incorrect information on your report988
- 04Account opening, closing, or management773
- 05Closing an account761
- 06Opening an account748
- 07Improper use of your report655
- 08Problem with a lender or other company charging your account616
- 09Problem caused by your funds being low599
- 10Loan servicing, payments, escrow account531
Top states filing
PA3,003NY2,652MA2,548OH1,009MI983NJ839FL791RI680CA570CT537
How others won relief
These complainants filed at the CFPB and the company refunded or credited money in response. The CFPB doesn't force outcomes, but it does force a response in 15 days.
Checking or savings account· Managing an accountOH
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Managing an accountNY
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem caused by your funds being lowMI
Outcome: Closed with monetary reliefTimely response
Checking or savings account· Problem with a lender or other company charging your accountPA
Outcome: Closed with monetary reliefTimely response
Recent complaints
The 23 most recent complaints against Citizens Financial Group, Inc. where the consumer chose to publish their narrative.
Checking or savings account· Closing an accountNY
Outcome: Closed with explanationTimely response
Checking or savings account· Opening an accountNJ
Outcome: Closed with explanationTimely response
Money transfer, virtual currency, or money service· Fraud or scamMA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMA
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowMA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountMI
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNJ
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOH
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountPA
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowNY
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountPA
Outcome: Closed with explanationTimely response
Checking or savings account· Closing an accountMI
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountRI
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountOH
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountPA
Outcome: Closed with explanationTimely response
Credit card· Getting a credit cardFL
Outcome: Closed with explanationTimely response
Checking or savings account· Problem with a lender or other company charging your accountRI
Outcome: Closed with explanationTimely response
Checking or savings account· Problem caused by your funds being lowMA
Outcome: Closed with explanationTimely response
Checking or savings account· Managing an accountNY
Outcome: Closed with explanationTimely response
Credit reporting or other personal consumer reports· Incorrect information on your reportGA
Outcome: In progressTimely response
Mortgage· Trouble during payment processNJ
Outcome: In progressTimely response
Checking or savings account· Managing an accountOH
Outcome: Closed with explanationTimely response
Same thing happen to you?
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